Name: Hilton Garden Inn Hanover Arundel Mills, MD
Address: 7491-A New Ridge Road, Hanover, Maryland, United States of America, Baltimore (and vicinity), Anne Arundel County, US
Price range: US$104–US$323 per night
Rating: 8.67

What guests think

Reviews of Hilton Garden Inn Hanover Arundel Mills, MD highlight clean rooms and friendly staff, a convenient location near BWI and Arundel Mills, and a useful shuttle, while noting inconsistent maintenance, mixed dining, and occasional service lapses or noise.

Several noted renovated interiors and comfortable beds, though a few found mattresses too firm or sagging. The hot tub has been removed, and parking policies vary between paid and free. Good for short, no-frills stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Shuttle service is frequently described as convenient, though there are occasional availability or communication issues. Several reviews note the hot tub/jacuzzi is no longer available, and parking policies vary between free and paid, with ample lighting reported.

Related guest reviews

10

Jackie

12 Dec 2024

·

Stayed 2 nights

I didn't like that there were no draws or clock in the room. I was disappointed that they removed the hot tub.

6

David

25 Feb 2024

·

Stayed 1 night

Staff was great. The rooms were clean. However, you had filled in your spa by the pool and one thing we like is to use the spa at the end of the day. We would have picked a different spot based on this. Also the hallways always smelled of marijuana.

10

Cherry

30 Aug 2024

·

Stayed 1 night

In addition to great service, and employees, Hotel has a shuttle bus which makes it easy to get to visit other places close by, without having to drive.

10

Rachel

20 Jul 2024

·

Stayed 1 night

Robert the shuttle driver was super nice and helpful. All the staff made us feel welcome after our flight was cancelled and we needed a place to stay

6

Frances

1 Nov 2024

·

Stayed 2 nights

I left the property upset when I learned I was being lied to about the shuttle. They offered me a complimentary taxi to the airport, but had me to call and schedule the trip so I would be charged. I refused! I told the desk clerk I would call uber so I would know the cost upfront. Ultimately, the hotel covered the trip to the airport. I paid for all other trips including my arrival because they didn't have an overnight driver. Lies! There was no driver!

10

kenneth

2 Apr 2024

·

Stayed 3 nights

Very friendly staff. Great location. Free parking. Clean.

6

Dwayne

17 Oct 2025

·

Stayed 1 night

All was well. Except no jacuzzi

8

Jemille

29 Jan 2024

·

Stayed 2 nights

Had a good stay overall, but make sure you check the alarm clock before you go to sleep. The alarm clock in my room was set for 5:45am, so I was not happy about that, since I wasn't planning to wake up until 8am. The room and bathroom were clean. The bed was comfortable, but it was hard for me to get comfortable enough to fall asleep since none of the pillows had any firmness/neck support. There was plenty of well-lit parking though and the hotel is in a quiet area with easy access to the highway and shopping/dining options.

8

Robert

8 Jun 2025

·

Stayed 2 nights

Pay for parking

6

Ebony

20 Dec 2024

·

Stayed 1 night

The pool is warm and the hotel is always clean. I didnt like that I was suppose to got a suite and it wasnt. Also the queen beds are more like full

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Cleanliness

Many guests found rooms and common areas very clean. However, recurring complaints include hair in showers, clogged drains, and inconsistent housekeeping, with a few reports of serious lapses like stained bedding.

Related guest reviews

8

Anna

29 Aug 2025

·

Stayed 1 night

Nice room, but the shower was old and water backed up.

2

marilyn

7 May 2024

·

Stayed 3 nights

Stay there 4 nights and never had maid service come in to clean room no clean towels and also whenever we arrived one of the beds hadn't been change and made properly.

6

Roger

11 Jun 2023

·

Stayed 1 night

Shower was not equipped for elderly, blood on bed coverlet, not enough cups, no glasses, carpet quite worn. Overall, not what I might have expected from Hilton.

2

Vinessa

30 Nov 2025

·

Stayed 1 night

Bathroom tub drain was clogged, exhaust fan didn’t work, floor dirty.

10

Margarito

28 Aug 2025

·

Stayed 1 night

"The place was very clean, and the staff were extremely kind and attentive. Even though my stay was short, it was a very pleasant experience. I would definitely recommend this place to my friends and family."

10

Cherie

1 Oct 2023

·

Stayed 1 night

Easy and friendly check-in and check-out. Rooms were clean and beds were comfy. Hotel has a bar and restaurant. Breakfast in the morning. Location was key. Close to Merriweather weather post pavilion and easy access to 95. Definitely will book again.

8

Latasha

31 Aug 2025

·

Stayed 1 night

We enjoyed our stay. Hotel was very nice and convenient to restaurants and shopping. However, we did notice hair in the shower and was not aware of the $100 hold on our card until we saw the transaction and had asked the front desk.

6

Angjeanette

22 Dec 2024

·

Stayed 2 nights

The sink was clogged

10

CHARLES

2 Jun 2025

·

Stayed 3 nights

Property was very clean. Beds were super comfortable. Staff was friendly. I would highly recommend this hotel.

10

Sara Lu

9 Nov 2025

·

Stayed 1 night

Clean room

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Rooms

Rooms are generally comfortable with some renovated interiors, but experiences vary. Guests noted mixed bed comfort, some dated or sparse layouts, occasional noise, and TV reception issues.

Related guest reviews

10

Janecca

11 Mar 2024

·

Stayed 1 night

The bed was hard. Not like that normal sofe hilton bed.

8

Yanique

7 Mar 2024

·

Stayed 2 nights

I like the amenities it offers, rooms are spacious and very clean. The staff was very respectful. This is my first choice every time I come to visit family. They could provide more options with snacks tho, they didn't have anything I like personally, but overall, it's an excellent stay.

4

Malek

19 Jul 2024

·

Stayed 4 nights

Room is outdated and unkept.

8

Christine

22 Oct 2023

·

Stayed 2 nights

The staff was friendly, check in was quick and easy. The room was very clean and didn’t have a stale smell like so many hotels do. Water pressure in the shower was actually pretty good and water stayed warm for awhile. The only downside was the bed. The pillows were terrible and the king sized bed sagged terrible in the middle. Woke up pretty sore in the morning.

6

Stephen

30 Jul 2025

·

Stayed 2 nights

The location was ok, but not anything spectacular. I would rather have spent half the price and stayed at the Holiday Inn. The rooms were sparse and with an open bay shower, water went everywhere, that I had to wipe every time I took a shower. Also, they charge for continental breakfast...$10 for terrible muffins and oatmeal. A total ripoff

6

delores

9 Dec 2024

·

Stayed 2 nights

The stay was great besides the TV reception it was terrible only 3 channels and they were not clear the whole time….dont think it’s a good idea for a hotel to have satellite as cable….that was the only downfall of the stay

10

james

11 Sept 2023

·

Stayed 1 night

No complaints here. In the room it was quiet couldn't hear other guest. I brought my firestick and the internet was excellent no buffering. Great location would stay here again.

8

Katrina

1 Dec 2024

·

Stayed 1 night

The rooms were newly renovated and clean. The bed was very comfortable. The hotel was clean and the customer service was wonderful. We only stayed one night but I would definitely go back. We did not get to experience everything. It had a bar a pool with jacuzzi and a great area that served food. The driver of the service provided was very helpful

8

Patricia

29 Jul 2025

·

Stayed 2 nights

Best thing about the room was the bed! So comfortable although a bit of a climb to get into. Our room, 630, needs a few minor fixes though - a wobbly toilet, a loose shower curtain rod and a non working light in the microwave area. Otherwise, it was a very comfortable room. Also, I’d like to acknowledge our shuttle driver, Chris! Very friendly and an asset to the hotel.

6

Ebony

20 Dec 2024

·

Stayed 1 night

The pool is warm and the hotel is always clean. I didnt like that I was suppose to got a suite and it wasnt. Also the queen beds are more like full

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AI-generated summary based on recent guest reviews

Service

Staff are often praised as friendly and helpful. Several reviews also cite slow or unhelpful check-in, bar staff issues, missed wake-up calls, communication problems about the shuttle, and a report of a manager entering a room without adequate notice.

Related guest reviews

10

LaShonda

19 Jun 2025

·

Stayed 1 night

The front desk agent was so helpful and polite

6

William

12 Nov 2025

·

Stayed 2 nights

Everything was clean and the staff was great. I have a bad back, so the bed in the room was very hard so I couldn't sleep well. Had to get up after 4 hours from pain and sit in the chair.

10

Margarito

28 Aug 2025

·

Stayed 1 night

"The place was very clean, and the staff were extremely kind and attentive. Even though my stay was short, it was a very pleasant experience. I would definitely recommend this place to my friends and family."

6

samuel r

22 Jun 2024

·

Stayed 1 night

Check in was soooo slow approximately 30 miles minutes in line and there were only 3 people ahead - that’s a very bad start. Hotel condition overall okay but obvious wear and tear. Room, again okay but wear and tear on the furnishings. Overall just an okay Hilton and certainly not worth the price. Not recommended.

4

Ricardo

14 Nov 2023

·

Stayed 1 night

Hotel operations manager wanted to discuss something with me. He came up to my room knocked on the door waited about two seconds and decided to use his master key and come into my room. I met him at the door, wanted to know what he wanted and he wanted to know how I spelt my name. I was completely surprised and shocked that he would just use his master key to enter my room without allowing me to meet him at the door.

6

Frances

1 Nov 2024

·

Stayed 2 nights

I left the property upset when I learned I was being lied to about the shuttle. They offered me a complimentary taxi to the airport, but had me to call and schedule the trip so I would be charged. I refused! I told the desk clerk I would call uber so I would know the cost upfront. Ultimately, the hotel covered the trip to the airport. I paid for all other trips including my arrival because they didn't have an overnight driver. Lies! There was no driver!

2

Benjamin

19 Jun 2025

·

Stayed 1 night

Bad experience at the bar. Bartender was awful. When I reordered a cocktail, instead of making it new, just poured the left overs in his shaker into my old glass(didn’t even pour out the old ice) and then poured more sour and more booze on top. Tasted different each time. Also was aggressively hitting on my co worker. She was so uncomfortable when we left that she asked me to escort her to her room.

10

CHARLES

2 Jun 2025

·

Stayed 3 nights

Property was very clean. Beds were super comfortable. Staff was friendly. I would highly recommend this hotel.

4

Michael

13 Oct 2024

·

Stayed 1 night

The front desk person was not very helpful or did he go through our information and stay. He did not provide any insight on our stay. We basically had to ask all the questions that he barely had answers to whereas last year when we stayed here we were accommodated above and beyond. Please don’t have people who are training on staff train and work by themselves. It’s not a good look. Sadly our stay was not as pleasant as last time. Do better with your check in staff. Also got charged twice because he didn’t know how to use the computer or system to check people’s information. We got a refund but what an inconvenience. Don’t put people under 20 years old to run the front desk. Do better.

6

Tim

3 May 2024

·

Stayed 2 nights

At breakfast Sunday morning they put out orange juice that had vodka in it with the buffet and didn't even know it. Me and my girlfriend are both sober. She had a drink of orange juice with out knowing there was alcohol in it. It was very irresponsible of the staff and really put a damper on a great weekend for us. On Friday night we went down to get food from the restaurant at 9 pm. The restaurant is supposed to be open till ten and they said they kitchen was already closed. The bartender had a large group of people that in the bar and just didn't want to deal with two meals. Its funny to me because I was starving and after I totalled everything I was going to order with tip I would have spent close to $175.00. we ended up ordering Chinese food.

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Location

Location is widely described as convenient for BWI Airport, Arundel Mills Mall, Maryland Live! Casino, and highways. Several guests also appreciated the quiet surroundings.

Related guest reviews

8

Latoya

28 Dec 2023

·

Stayed 2 nights

Enjoyed my stay, I was comfortable & felt safe! The parking was convenient and the location was quiet in my opinion. Definitely on my list of places to recommend to family and friends.

10

DeShon

26 May 2024

·

Stayed 3 nights

Very nice area and close to restaurants and stores.

10

Brandon

5 Jul 2024

·

Stayed 1 night

Overall nice hotel that is just a short drive from BWI airport and the Maryland Live casino.

10

Shammah

23 Mar 2024

·

Stayed 2 nights

Great location to stay and only a few minutes from Live Casino

10

Wanika

22 Aug 2024

·

Stayed 1 night

Great location minutes from shopping and casino.

8

syed a

5 Oct 2024

·

Stayed 1 night

Clean, nice surroundings, close to airport.

10

Krishna

9 Jun 2025

·

Stayed 3 nights

Very convenient to airport, shopping, dining, casnio, and major highways to get wherever you need to go!!

8

Latasha

31 Aug 2025

·

Stayed 1 night

We enjoyed our stay. Hotel was very nice and convenient to restaurants and shopping. However, we did notice hair in the shower and was not aware of the $100 hold on our card until we saw the transaction and had asked the front desk.

8

Sonja

26 Jan 2023

·

Stayed 1 night

Everything was good, quick simple trip. Close o airport and car rental.

10

Mark

28 Jan 2024

·

Stayed 1 night

20 minutes to M&T stadium. Close to Arundle Mill Mall, Casino, Bass Pro Shop.

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Dining

Breakfast is typically not included, and several guests reported poor quality or issues such as unexpected charges, limited options, or mistakes. Bar and restaurant feedback is mixed, with some positives but multiple complaints about service, availability, and food quality.

Related guest reviews

6

Kristina

24 Jan 2024

·

Stayed 4 nights

Listed breakfast available, but wasn’t until check in you found there was an additional cost. The food items in the marketplace near the front desk were gross. My salad was moldy.

8

Yanique

7 Mar 2024

·

Stayed 2 nights

I like the amenities it offers, rooms are spacious and very clean. The staff was very respectful. This is my first choice every time I come to visit family. They could provide more options with snacks tho, they didn't have anything I like personally, but overall, it's an excellent stay.

10

Eleanor

12 Oct 2025

·

Stayed 2 nights

Everything went well, Food, front desk service was great. The room was clean and we had a great time.

8

Michelle

16 Oct 2023

·

Stayed 2 nights

Restaurant availability on Sunday through the bar was horrible. Food was not good. Fires overcooked. Grill cheese was not real cheese. It had no taste

6

Stephen

30 Jul 2025

·

Stayed 2 nights

The location was ok, but not anything spectacular. I would rather have spent half the price and stayed at the Holiday Inn. The rooms were sparse and with an open bay shower, water went everywhere, that I had to wipe every time I took a shower. Also, they charge for continental breakfast...$10 for terrible muffins and oatmeal. A total ripoff

8

Jonathan

1 Mar 2024

·

Stayed 1 night

Hotel was very clean. Service was really good. We thought the breakfast buffet was included but it is extra not a bad thing we just didnt reaize until we at the table with our food. Overall 4 out of 5 stars

8

Gregory

2 Aug 2024

·

Stayed 1 night

When I went to order at the bar, I asked the bartender what’s good to eat here, he says I don’t eat Hotel food.

10

deanna

27 Oct 2024

·

Stayed 1 night

Great stay bad breakfast

10

Dolores

6 Jun 2024

·

Stayed 1 night

Wonderful stay in a beautiful hotel. Great check in with an amazingly friendly gentleman. Next stop the bar for a cocktail—bartender was great and informative about the area. The room was so inviting and clean. Wonderful stay!

6

Tim

3 May 2024

·

Stayed 2 nights

At breakfast Sunday morning they put out orange juice that had vodka in it with the buffet and didn't even know it. Me and my girlfriend are both sober. She had a drink of orange juice with out knowing there was alcohol in it. It was very irresponsible of the staff and really put a damper on a great weekend for us. On Friday night we went down to get food from the restaurant at 9 pm. The restaurant is supposed to be open till ten and they said they kitchen was already closed. The bartender had a large group of people that in the bar and just didn't want to deal with two meals. Its funny to me because I was starving and after I totalled everything I was going to order with tip I would have spent close to $175.00. we ended up ordering Chinese food.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$108
March	US$121
April	US$126
May	US$139
June	US$151
July	US$164
August	US$142
September	US$143
October	US$139
November	US$120
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $159	17 $211	18 $156	19 $159
20 $126	21 $323	22	23 $255	24 $130	25 $139	26 $166
27 $112	28 $130	29 $206	30 $154

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $139	3 $139
4 $112	5 $130	6 $138	7 $186	8 $130	9 $165	10 $165
11 $139	12 $130	13 $113	14 $112	15 $104	16 $202	17 $216
18 $110	19 $125	20 $137	21 $125	22 $104	23 $147	24 $152
25 $110	26 $134	27 $150	28 $135	29 $114	30 $112	31 $120

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Suite, 1 Bedroom

Room, 1 King Bed

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Hanover Arundel Mills, MD

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