N'Art Suites - Napoli

Really nice hosts with very short response time. They kept checking in and helped us book a cab back to the airport super early in the morning. Location is decent if you want to hang around the city but the surroundings feel a little dodgy, although we had no issues whatsoever. Additionally, it's super close to the airport. The size of our room was nice and quite the view too!

We enjoyed our stay at N'Art Suites. It was a great location for us with convenient access to the train station and pickups for tours. The room was clean and very comfortable. Plus, Luca went above and beyond to help with every question we had.

Do not trust the reviews 5 star reviews. Only a handful of rooms and it’s very old. Only staff we saw the entire time we had called to do a repair. Self check in, zero staff, one old elevator that only works if last person using closed forts right (found this out and had to walk up 5th floor). The building they show isn’t just the hotel and they have maybe 6 rooms in back of building on 5th floor. They’ve done some updates but at best a 2.5-3 star. Had issues with toilet when we got there and they were prompt to come work on it but he had no idea what he was doing. It sounded like an alarm going off for several minutes after flushing. He came and flushed 6 times said nothing wrong and then it did it as he was going to leave. He fixed the loud buzzing (seriously loud and felt bad for other guests). Then the reservoir was loud filling and would run loud like a faucet. I told him it was loud and he closed the bathroom door and was like there that’s better. He left and later the water dripped into the toilet reservoir like torture all night long. I took and sent several long videos from in the middle of the night. I slept an hour maybe two at most. We booked for 3 nights and checked out after one horrible night. Of course no staff around and check out is leave your keys on desk. Paid for 3 nights checked out not dealing with the plumbing issues they have (they say everything works fine even with the videos we sent). Stay away and being so close to station it’s extra dirty

On Hotels.com, this was a 9.2. I don’t know how it got so high. The room was nice and clean, but there were no amenities. There was no staff. It was very difficult to access. It was basically three rooms on the fifth floor of an old building, mostly unstaffed because it was on the fifth floor. If you didn’t have a dime for the elevator, you was hiking up 10 floors of stairs. Not easy for elderly people. It was, however, clean and quiet.

The hotel has a great location, the staff is super helpful and communicates in a timely manner, the hotel is cute and the rooms are big and clean, however, the hot water was an issue, we kept running out of water and the shower did not work properly so it was not very comfortable. The building has a very old elevator and you have to pay to use it, and although the hotel provides coins sometimes, it could really catch you off guard and climbing 5 stories with luggage could be tough if you don’t have a 10 cent coin with you. At night the area is a bit dodgy so I would not recommend solo travelers to walk there at night.