Is parking available at the property?

Self-parking is available on-site for a fee of USD 45 per night. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, stair-free paths to the entrance, wheelchair-accessible registration desk, and limited wheelchair-accessible rooms. Fitness center and meeting spaces are also wheelchair accessible.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Denver, within a 5-minute walk of the Colorado Convention Center and Denver Center for the Performing Arts. It is approximately 0.7 miles from the University of Colorado-Denver and 0.8 miles from Union Station.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a minimum age of 21.

Tru By Hilton Denver Downtown Convention Center

Average nightly price at Tru By Hilton Denver Downtown Convention Center by month, last 12 months (USD)
Month	Average price
January	US$102
February	US$136
March	US$233
April	US$167
May	US$229
June	US$177
July	US$163
August	US$160
September	US$193
October	US$178
November	US$129
December	US$112

What guests think

Tru By Hilton Denver Downtown Convention Center earns praise for its central, walkable location and good breakfast, while recurring critiques cite compact rooms with limited storage, expensive valet-only parking, slow or out-of-service elevators, and occasional street and AC noise.

Many guests highlight friendly staff, clean rooms, a decent gym, and fun lobby games with 24/7 coffee. Service can be uneven, with delayed responses, check-in hiccups or overbooking reports, intermittent bar hours, and breakfast lines or restocking gaps during busy periods. Overall, it’s a convenient, no-frills downtown base with trade-offs in space and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym is well liked and the lobby offers games and 24/7 coffee. Valet-only parking is expensive and elevators are frequently slow or partly out of service; bar availability is inconsistent.

Related guest reviews

10

David

6 Oct 2025

·

Stayed 1 night

Very conveniently located for our events this past weekend. The bar was closed when we got back from our concert, but the room was very nice, and the breakfast was amazing.

8

Tasia

22 Sept 2025

·

Stayed 2 nights

Good location, walkable. Elevators are slow and people tend to pile up

8

Yichao

28 Dec 2024

·

Stayed 1 night

Hotel offers many family friendly games such as shuffle board, giant size connect 4, etc. Plenty of space to lounge and socialize. If booking thru home2, the room will have more amenities such as microwave and dishwasher than thru Tru

10

Elizabeth

5 Aug 2025

·

Stayed 3 nights

Great value for such a great location in downtown Denver. Great breakfast options, coffee, hot water and hot chocolate available 24/7, great snack options available for purchase at all hours. Great valet service- but this does cost a lot!! No other parking options.

8

Monique

12 Oct 2025

·

Stayed 4 nights

Clean room, great staff, room kinda small for our liking. Workout room great!

10

Howard

27 Sept 2025

·

Stayed 3 nights

like the breakfast and 24 hour coffe

4

Michael

1 Sept 2025

·

Stayed 2 nights

Took an hour to check out from 17th floor due to lack of working elevators. The 2 that worked were slow as a snail.

8

Cassandra

3 Dec 2024

·

Stayed 2 nights

Super convenient location. Easy to get to 16th street mall and other locations downtown. The only negative comment I have is the elevator situation. One of the elevators wasn’t operating and we constantly had to wait to get anywhere. The elevator would arrive full and you had to wait for the next one, sometimes several times.

8

Curtis

16 Aug 2025

·

Stayed 1 night

Great Hotel, elevators are rather slow, but no complaints about the hotel itself. Be aware that the Valet parking is rather steep at $64, it the only option for parking at the hotel.

8

Candace

18 Aug 2025

·

Stayed 3 nights

Overall it was great. The advertise having housekeeping every other day for long stays. In my experience, housekeeping solely dropped off towels but never took the dirty ones. Nor was it cleaned, the trash wasn’t emptied or the bed remade once. Was disappointed in that service. Breakfast was great and gym equipment was up to date.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but reports also mention dirty floors, hair in bathrooms, and occasional serious issues such as stained furniture or even bedbugs. Housekeeping standards and frequency feel inconsistent.

Related guest reviews

4

Elijah

27 Dec 2025

·

Stayed 4 nights

First check in was terrible. There was half a dozen people in line with one front desk lady. Second the room could’ve been cleaner the bathroom definitely was not as clean as it could’ve been, half our lights in the room didn’t work. Bathroom fan didn’t work. And the furniture had stains and tears. Lastly parking is outrageous I could’ve stayed in a luxury hotel with what we paid in total.

8

Chad

21 Jan 2025

·

Stayed 3 nights

At check in my room had several things that were not clean. After my 2nd day they cleaned again and missed the same stuff. Coffee spillage on floor, someones contact stuck to floor, shower not clean well.

4

Damon

17 Nov 2024

·

Stayed 2 nights

I had to switch rooms because the first room had bedbugs. Front desk staff was helpful and switched rooms for me. I was made aware that I could not be refunded, which is why I had to stay. Disappointed that I was not given at least a partial refund for having bed bugs. That is disrespectful and disgusting!

6

Danny

17 Jun 2025

·

Stayed 4 nights

The room was dirty and it looked like the floor had never been swept.

10

Alisha

16 Dec 2025

·

Stayed 3 nights

Staff was extremely nice, breakfast was good, hotel itself was clean & perfect for our 4day stay.

4

Marielle

20 Jul 2025

·

Stayed 3 nights

the roomwas dirty and specificaly the flloor that i had to clean with a towel to show to the front desk how dirti it was. They cleaned the room the day after

4

Nohemy

30 Nov 2025

·

Stayed 5 nights

The first room we were out in was terrible. Run down and broken. After speaking with the front desk rep they moved us to another room that had bodily fluids on the door of the bathroom. They moved us again. The third room on was fine but this is not my usual tru experience. I have stayed at different trus around the US and this one was by far the worst.

10

Jason

3 Nov 2024

·

Stayed 3 nights

I’ve stayed here in the past, but I skipped the last couple years because The last two times I stayed all the elevators weren’t working, which caused quite a wait. Glad to report this time they were all working. I like this hotel. It’s centrally located, they have a good breakfast and are very clean for the most part. On this trip, there were some hairs left in the shower that kind of grossed me out, but it was what it was. Like most housekeepers, they are probably overwork and underpaid. I took the train into the city from the airport, but if I would’ve drove, I’d probably would not stayed here. $56 a night for park is crazy.

10

Diane

17 Jun 2025

·

Stayed 1 night

Staff was friendly and helpful. The rooms, public spaces and breakfast areas were all clean.

10

Joyce

20 Jul 2025

·

Stayed 1 night

Easy check-in and check out. The room was clean and the beds were comfortable.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with minimal storage (often no closet or drawers) and limited in-room amenities like coffeemakers or microwaves. Comfort and noise vary, with some noting loud AC or street noise and pillows or bed platforms causing discomfort.

Related guest reviews

8

Angelina

30 Jun 2025

·

Stayed 1 night

The property is in a decent location. Their valet team were really personable. The beds are not comfortable and due to their 'under-bed storage area' they stick out farther than the mattress and I kept banging my knee. The pillows are not great, I had to get extras so my head wasn't laying flat on the bed.

2

Kathy

19 Sept 2025

·

Stayed 3 nights

Zero frills to where it was not functional. No closet, just a hanging rail and some hooks. Not even a single drawer for any unpacking. No safe for valuables. No place to sit except the bed or the single uncomfortable desk chair with no real way to watch the TV except laying on the bed. Also, parking was problematic and they charged $64 per night for valet.

6

Jose

14 Jun 2025

·

Stayed 2 nights

Rooms are very small for the price and there is not enough storage space

8

Ashley

16 Jun 2025

·

Stayed 4 nights

Overall this was a nice hotel! The rooms are a bit small but very clean. If you're on the street side you do hear noise from traffic and the light rail, nothing some white noise or the TV can't drown out though. No coffeemaker in the room (they have coffee and hot water for tea downstairs) but there is a small mini fridge. The staff was kind and very responsive to any requests we had for extra towels, toiletries, etc. Make sure you get a physical key card, you'll need it to turn on the bathroom and hallway lights (so strange). Be aware that they do ask for your credit card when you check in so make sure you have it with you, especially if you're traveling on a business card. Breakfast was included in the stay but was a bit lackluster, good enough if it's your only option but there are tons of restaurants within walking distance too. The hotel is only a block away from the Convention Center, and 16th Street (one block up) is a walkable strip of shopping and restaurants for almost a mile. We didn't use parking but the valet is pricey. It's really easy to use rideshare options in the downtown area, though.

10

Daniel

17 Dec 2025

·

Stayed 4 nights

Great breakfast fast check in. The room a a little small but not uncomfortable. Clean and walking distance to many places

4

Natalie

8 Sept 2025

·

Stayed 2 nights

For the price you pay the rooms are very crammed together. Walkways in the room are very small even for two of us staying it felt very small. There isn’t a pool and dining was very limited.

4

Daniel

22 Dec 2025

·

Stayed 2 nights

Not the best experience and probably won't stay here again. First, upon check in, the key cards I was initially given for my room DID NOT WORK. I had to go all the way back down to reception and get new keys. Secondly, the bed had 3 pillows and those pillows were pretty flat as it was... on my second night I texted the help line they insist on having you do and ask for more pillows. THREE HOURS LATER they texted me back asking if i received the pillows and i had informed them that i did not. NO RESPONSE. I then called the front desk and the guy said he will try to get ahold of house keeping. Nothing 6 hours later i called again and within an hour pillows were finally delivered. Breakfast was good but they kept running out of everything. The lines were also long. I couple adjustments would make the whole breakfast flow a lot better. My room was loud. Between the AC being super loud and the noice from the outside/street it was difficult to get good sleep.

8

Joe T

11 Jul 2025

·

Stayed 1 night

Small room.

6

Karen

28 Jun 2025

·

Stayed 2 nights

Rooms are really small. No coffee pot in the room. No ice machine on the floors for ice. Room was quiet. Nice shower. Valet parking was a plus. Staff very friendly.

8

Kelly

29 May 2025

·

Stayed 3 nights

The rooms are a little too open air for me, no dresser drawers, no closet, so everything is just laying out in the open. I don’t know if they had a temporary problem with the water heater, but I had to run the hot water for over 5 minutes before I started getting hot water. I had booked a room with a bathtub, but when I checked in it was only a shower. Front desk told me I could only get a room with a tub if I needed accessibility, which I don’t, so I didn’t get a tub.

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AI-generated summary based on recent guest reviews

Service

Staff and valet are often friendly and helpful, yet responses can be slow and check-in has occasional problems, including overbooking. Some guests reported rude interactions or difficulty getting simple requests fulfilled.

Related guest reviews

10

Jean

5 Oct 2024

·

Stayed 1 night

I was in Denver for the Colorado Ballet. It was a 5 minute walk. Valet parking was easy. Staff were very friendly and helpful.

4

Eric

13 Dec 2025

·

Stayed 1 night

We needed another pillow and I called down around 9:30 and was told room service would prong one. At 10:40 no one had come by so I called back down again. I was told the house keepers went home in about 30 min and my request problem got lost in the shuffle of things. I said I understood but just needed one more pillow. No one ever brought one. There was also a large group of kids staying that were very loud till past midnight. Did not sleep well due to noise and no pillow.

4

Andrew

18 Jun 2024

·

Stayed 1 night

The room was clean and comfortable and had all the amenities we needed. The staff was rude, unfriendly and less than helpful. Seemed like they didn’t even want to be there. We stayed at Hyatt Regency the night before and that hotel was so nice and the staff were BEYOND helpful, cheery and nice. Stay there and skip this one if you can.

10

Lymarie

4 Feb 2025

·

Stayed 1 night

Amazing rooms, amenities, location and service. LaToya at the front desk was always a sweet heart and provided us with the best customer service. She took care of our transfer to the Tru hotel as well for our last night in Denver! We were visiting for the Volleyball tournament this weekend, very busy weekend for them! Thank you LaToya! It was all about you! #1106

10

Maureen

28 May 2025

·

Stayed 2 nights

Great stay. Always clean and comfortable. Walkable and convenient location.

10

Alisha

16 Dec 2025

·

Stayed 3 nights

Staff was extremely nice, breakfast was good, hotel itself was clean & perfect for our 4day stay.

6

Heather

15 Aug 2025

·

Stayed 3 nights

Front desk staff was not welcoming at all. Both upon check in and leaving neither person even acknowledged me. Lack of storage space in room was disappointing.

2

Paulo Manuel

5 Oct 2024

·

Stayed 2 nights

Even though we had a reservation, we were informed our room was not available and told to walk in the middle of the night to another hotel, check-in there, check out the next day (11am) and check-in back at 3pm. The attendant (Rain McIlvoy) was dismissive, unapologetic, and said he had dealt with this type of situation before. There was at least another guest that was relocated from the Tru By Hilton to the same hotel were we stayed that night. They overbooked the hotel. We had to wait at the Tru By Hilton almost 2 hours, while Rain took care of the paperwork and confirmation, before we could go to the other hotel.

4

Daniel

22 Dec 2025

·

Stayed 2 nights

Not the best experience and probably won't stay here again. First, upon check in, the key cards I was initially given for my room DID NOT WORK. I had to go all the way back down to reception and get new keys. Secondly, the bed had 3 pillows and those pillows were pretty flat as it was... on my second night I texted the help line they insist on having you do and ask for more pillows. THREE HOURS LATER they texted me back asking if i received the pillows and i had informed them that i did not. NO RESPONSE. I then called the front desk and the guy said he will try to get ahold of house keeping. Nothing 6 hours later i called again and within an hour pillows were finally delivered. Breakfast was good but they kept running out of everything. The lines were also long. I couple adjustments would make the whole breakfast flow a lot better. My room was loud. Between the AC being super loud and the noice from the outside/street it was difficult to get good sleep.

10

Karen

2 Dec 2025

·

Stayed 1 night

The valet Dan was amazing, he went above to assist us

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AI-generated summary based on recent guest reviews

Location

Central, walkable base near the convention center, 16th Street Mall, Coors Field and arenas, with easy transit access. Expect some construction, tight/limited entrances, and typical downtown street noise.

Related guest reviews

8

Sanford

17 Jul 2024

·

Stayed 2 nights

Hotel staff were good. However, out of their control was much street construction work is occurring in many locations) in downtown Denver. Several streets and sidewalks either are blocked off or limited. That made driving to hotel and walking around an adventure/challenge. There was noise from jackhammers and dust during the day - starting at about 7am. Once the construction is done, which I heard would take quite some time, it should be fine.

10

Mary Jo

25 Jul 2025

·

Stayed 4 nights

Prime location for accessing Convention Center!

10

Steven

16 Aug 2025

·

Stayed 2 nights

Hilton TRU Denver seems to have hit the sweet spot in terms of location, quality and cost. Rooms are comfortable and have enough space to allow for open suitcases without it feeling cramped. With the shelves and desk space, my wife and me were able to have our own areas for unpacking without tripping over each other. Location in terms of proximity to 16 Street Mall and a short walk to the capitol made it an ideal location.

10

Tammy

18 Aug 2025

·

Stayed 4 nights

Helpful staff. Good breakfast buffet. Good location for conference at convention center.

10

bryan

10 Sept 2024

·

Stayed 3 nights

Great location, close to concert and sports venues. Easy and quick access to uber rides. Always felt safe and secure.

10

Traci

9 Nov 2025

·

Stayed 1 night

Grrat room and staff, close to everywhere we needed to go

10

Dena

22 Aug 2025

·

Stayed 2 nights

Close to Coors Field and Union Station.

8

Cynthia

10 May 2025

·

Stayed 1 night

It was within a mile walking distance to Coors Field. Parking at the hotel was valet only and $60. I did not see that mentioned when I booked.

10

Amy

6 Aug 2024

·

Stayed 2 nights

Great location and easy access to the free mall ride bus!

10

Denise

25 Sept 2025

·

Stayed 1 night

It was great, and very convenient to get to ball arena.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and value but can feel cafeteria-like, get crowded, and run out of items during peak times. On-site bar hours and dining options are limited.

Related guest reviews

10

Nicole

11 Nov 2025

·

Stayed 1 night

I was impressed by the cleanliness and the selections for breakfast. It had everything I needed for a quick trip.

10

Bryan

7 Mar 2025

·

Stayed 3 nights

Great breakfast, clean rooms, updated furnishings. No complaints.

8

victoria

24 Dec 2025

·

Stayed 1 night

Breakfast was very nice.

10

David

6 Oct 2025

·

Stayed 1 night

Very conveniently located for our events this past weekend. The bar was closed when we got back from our concert, but the room was very nice, and the breakfast was amazing.

8

Jack

26 Jul 2025

·

Stayed 2 nights

Property was very convenient for the convention centre where I had a conference. Rooms simple and clean with good TV and bathroom. Lifts were very slow when I was there as out for maintenance. Quite a good gym, breakfast pretty basic and felt more like a prison canteen! 😂. If looking for a no-frills, good value option, this if a decent place to stay.

8

ALEJANDRO

4 Sept 2025

·

Stayed 1 night

The breakfast was awful, everything was les was excellent

8

Wadene

17 Aug 2025

·

Stayed 1 night

This hotel was very convenient to Ball arena. The guys at Valet parking were amazing and very fast. The room was comfortable except for: not completely dark when the sun came up so we were awake about 6:00; the blinking flash on the smoke alarm is way to bright as we thought it was lightening until we realized what it was; and the dispenser bottles in the bathroom were not user friendly. If the bottles are full, you can squeeze them easily, but if they are not full, you have to squeeze way too hard to get soap out. Would be hard if someone had arthritis in their hands. Bed was comfortable and breakfast was very good. We would stay here again but bring our own soap products.

4

Daniel

22 Dec 2025

·

Stayed 2 nights

Not the best experience and probably won't stay here again. First, upon check in, the key cards I was initially given for my room DID NOT WORK. I had to go all the way back down to reception and get new keys. Secondly, the bed had 3 pillows and those pillows were pretty flat as it was... on my second night I texted the help line they insist on having you do and ask for more pillows. THREE HOURS LATER they texted me back asking if i received the pillows and i had informed them that i did not. NO RESPONSE. I then called the front desk and the guy said he will try to get ahold of house keeping. Nothing 6 hours later i called again and within an hour pillows were finally delivered. Breakfast was good but they kept running out of everything. The lines were also long. I couple adjustments would make the whole breakfast flow a lot better. My room was loud. Between the AC being super loud and the noice from the outside/street it was difficult to get good sleep.

8

Candace

18 Aug 2025

·

Stayed 3 nights

Overall it was great. The advertise having housekeeping every other day for long stays. In my experience, housekeeping solely dropped off towels but never took the dirty ones. Nor was it cleaned, the trash wasn’t emptied or the bed remade once. Was disappointed in that service. Breakfast was great and gym equipment was up to date.

8

jonathan david

26 May 2025

·

Stayed 2 nights

Breakfast was average and fairly cafeteria style.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $228	17 $115
18 $116	19 $131	20 $175	21	22	23 $489	24 $217
25 $150	26 $152	27 $184	28 $266	29 $215	30 $183	31 $185

Su	Mo	Tu	We	Th	Fr	Sa
1 $175	2 $130	3 $162	4 $241	5 $400	6 $426	7 $388
8 $178	9 $138	10 $129	11 $133	12 $131	13 $157	14 $142
15 $166	16 $174	17 $192	18 $195	19 $179	20 $282	21 $310
22 $322	23 $175	24 $138	25 $138	26 $125	27 $119	28 $119
29 $119	30 $110

Tru By Hilton Denver Downtown Convention Center

Prices for Tru By Hilton Denver Downtown Convention Center

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible

Guest reviews of Tru By Hilton Denver Downtown Convention Center

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Denver Downtown Convention Center

Considering this hotel for your Denver trip?

Prices for upcoming dates