Name: Tru By Hilton Albany Airport, NY
Address: 798 Albany Shaker Road, Albany, New York, United States of America, Albany, New York, US
Price range: US$119–US$267 per night
Rating: 8.87

What guests think

Tru By Hilton Albany Airport, NY is praised for its convenient location by ALB and a reliable on demand shuttle, clean modern spaces, and friendly staff, while reviews also note thin walls, occasional room odors, and inconsistent housekeeping.

Breakfast draws mixed reviews, from tasty and varied to average with weak coffee. Facilities get positive notes for the gym, foosball and the nearby nature trail; the pool is small and occasionally closed, and some guests report confusion or fees with parking and EV charging. Expect a practical, short-stay base ideal for catching flights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The 24/7 on demand airport shuttle is widely praised, and guests like the gym, foosball areas, and the nearby nature trail. The pool is small and has been closed at times, and some report confusion or added costs for parking and EV charging.

Related guest reviews

10

Kenneth

20 Aug 2025

·

Stayed 1 night

Free airport shuttle, breakfast included, pool and fitness room. Checked all the boxes I was looking for. Close to airport and clean. Friendly staff.

10

Deanna

11 May 2025

·

Stayed 1 night

Excellent walking trail through the woods right behind the property. Better than average hotel gym. Our son loves the foosball table in the lobby.

4

Emily

11 Jan 2025

·

Stayed 1 night

The pool was closed and I wasn’t told when booking or checking in. Also there was hair in the shower and a bug.

10

Robin

1 Jul 2025

·

Stayed 1 night

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

10

Ryan

23 Oct 2025

·

Stayed 1 night

This was a quick business trip and needed a good comfortable hotel near the airport. Tru was excellent on all the important points. Extra clean, great service with a smile, extremely comfortable bed with a quiet room, shower was spacious with great water pressure and temperature control. Breakfast was above average for a free buffet. The cheese omelette was delicious and fresh fruit. Free shuttle to airport that was available on demand. Favorite business hotel for Albany airport area.

10

Brian

9 Mar 2025

·

Stayed 2 nights

Very good hotel, lots of electric charging stations. Surprised they use all throw away plates and utensils for breakfast.

8

David

14 Aug 2025

·

Stayed 1 night

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

10

Jason

17 Jul 2025

·

Stayed 1 night

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

10

Paula

26 Aug 2025

·

Stayed 1 night

Best Airport hotwl in Albany! Easy, convenient shuttle. Good breakfast options.

10

Jan

5 Jan 2025

·

Stayed 1 night

Great for an early flight out of Albany! Cheap long term parking and reliable shuttle service and helpful staff.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas very clean, but recurring issues include pet or musty odors, hair/debris in bathrooms, stained hallway carpets, and missed or infrequent housekeeping.

Related guest reviews

6

Stacey

20 Dec 2024

·

Stayed 1 night

We liked how secluded it was from the city. Unfortunately when we got into our room, there was food left in the fridge and a candy wrapper in the bed when we pulled the covers down and red candies and hair on the sheets. we ended up sharing the one bed. I am not one to complain. So we were very dissapointed in our cleaniness of our room. I stayed at a Tru in syracuse and really enjoyed it, that is why I picked this hotel. It was also very loud out in the hallways in the middle of the night. I will stick to embassy suites, thats usually what I book. Thank you.

10

Nelly

3 Apr 2025

·

Stayed 1 night

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

4

An

8 Apr 2025

·

Stayed 1 night

The room has a bad smell from the bathroom. The mattress is quite uncomfortable. There are holes on the sheets. I saw a few bugs in the shower. Table was dirty with marks from coffee mugs or glasses. Not sure if anybody cleaned the room! Location is great though, right next to the airport. The hotel itself is nice and modern.

4

Jeannine

11 Aug 2024

·

Stayed 1 night

Hotel room didn’t live up to Hilton expectations. Ripped sheet, broken blinds, tile in bathroom missing, thin walls, creaky floors….. The staff was lovely and the rest of the hotel was relatively clean. But our room was certainly run down. We showed pictures to the front desk who apologized about the condition of the room.

4

Kerry

29 Mar 2025

·

Stayed 1 night

Shower not clean. End tanle where phone is dirty. Fitness center dirty. Hallway rugs not vacuumed

4

JOELLE

27 Aug 2025

·

Stayed 1 night

We checked into this hotel because it was close to the airport and it seemed like a newer hotel. I knew that the hotel did not have amenities, but it did look simple and clean. I should’ve trusted the reviews that said not to stay here. Reject into the first room I believe it was room 335 and the second we opened the door it smelled like wet dog. It was so musty and gross. We called and they told us to come back down so we loved our luggage back downstairs. We were then given room 327 which was just as bad. At this point, we realize that we were not going to get a nice room that didn’t smell awful. Thank God we were only there overnight. I would 100% not recommend this hotel stay not even for an overnight. The hotel is over five years old and it feels like it’s 20 years old. Paying close to $200 is a rip off.

4

Joseph

29 Sept 2025

·

Stayed 1 night

We were assigned a first-floor room on arrival, and the moment we opened the door we were hit with a strong wet-dog smell. I called the front desk immediately. The agent apologized and explained it was a pet-friendly room that should have received an extra cleaning, which clearly hadn’t happened. She moved us to a third-floor room, but as a family of four with two small children and lots of bags, hauling everything upstairs was an added burden. On the way, we noticed heavily stained hallway carpet and peeling wallpaper—surprising given that an earlier email described this as a “brand-new” property. The third-floor room was cleaner, but the same animal odor seemed to linger through the night. Front desk service was courteous, but housekeeping and maintenance fell well short of expectations, and the “brand-new” description felt misleading. This stay did not meet basic standards for cleanliness or condition. Management needs to address deep cleaning of pet rooms, carpet replacement, and wall repairs before calling this property new.

10

Jason

17 Jul 2025

·

Stayed 1 night

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

4

Marie

14 Oct 2025

·

Stayed 1 night

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

10

Alexis

9 Feb 2025

·

Stayed 1 night

Front desk was very nice, breakfast area was clean and tidy. Room was also very clean

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Rooms

Modern, minimalist rooms feel basic and on the small side with limited storage (often no closet) and platform beds. Noise transfer through thin walls/doors and occasional loud HVAC are noted; most find beds comfortable, though some report hard or uneven mattresses.

Related guest reviews

6

Tom

18 Nov 2024

·

Stayed 3 nights

Loved the property setting, service, price and amenities. Heat in room 132 ran like A/C for first 5 minutes whenever the thermostat kicked on. Bed platform was too large for king size bed and created a painful hazard to kneecaps when walking around the corners. Be aware. Otherwise, a very nice place with just a couple issues that should be easy to fix.

4

William

3 Oct 2024

·

Stayed 1 night

The room is far too small for a king bed. There is not enough room to walk around the desklet chair and the bed. And, the bed sits on a platform that has protruding sharp corners which clipped my shins every time I walked around it -- particularly at night. Everything looks like it was designed by a bunch of 24 year old new employees to Hilton. No closet? Just pegs and three hangers? The room looks sloppy all of the time. And, at 9 pm, after 12 hours of driving that day, the damn TV burst to life unexpectedly, woke me up and said "Welcome William!" Who's dumb idea was that? Everything was clean and new, but it was so gratuitously Gen Z that I decided to never return. I like most Hilton brands, but for now, Tru is dead to me. Back to the stability and good engineering of Hampton Inn. Unfortunately, since the building has hard walls on the too-too small rooms, it will need to be torn down when this brand fails.

8

Élyse

19 Jan 2025

·

Stayed 1 night

Brand new hotel close to the airport. Great breakfast option. My only negative comment is that the walls are thin and I could clearly hear my neighbours on both sides of my toom.

8

Michael

17 Apr 2025

·

Stayed 1 night

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

8

Stephen

25 Jul 2024

·

Stayed 1 night

This is a very new and modern hotel. Figuring out the TV controls, clock and even soap/shampoo dispensers seemed more challenging than necessary though.

10

Michelle

21 Oct 2024

·

Stayed 1 night

Beds were comfortable. Looked brand new and well appointed. Room was a bit tight for 4 people. It could have been 2’ wider and then I would give it 5 stars. We kept banging into each other. For a solo traveler it’s perfect. I would stay again when visiting family.

8

Brian

25 Jul 2024

·

Stayed 1 night

The rooms are small, and no place to really store your stuff. Everything else was great

4

Marie

14 Oct 2025

·

Stayed 1 night

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

8

Nancy

7 Nov 2024

·

Stayed 1 night

Very clean, comfortable stay. Bathroom is spacious. Room is Very bare bones - no dressers, only shelving, no closet, just a half rod with hangers. Walls were very thin - we could hear everyone in the hall.

10

Andrew

8 Feb 2025

·

Stayed 2 nights

This is a discounted Hilton property with a modern and somewhat minimalist vibe. It’s perfect to stay for a short term, as it is very clean, the beds are great and the staff was helpful and friendly. There is also a free shuttle running to the airport and nearby destinations. It is worth pointing out that the rooms are minimal, with no closet, no luggage stands, no drawers, no microwave or coffee maker, slightly smaller shower. This was no issue for us but might be important to some people.

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Service

Staff are frequently described as friendly, accommodating, and efficient, especially with shuttle support. Some guests experienced slow or missed shuttle pickups, check in or room assignment errors, and occasional rude or unhelpful interactions.

Related guest reviews

10

Abu

17 Nov 2024

·

Stayed 1 night

Very good service!

10

Ethan

11 Aug 2025

·

Stayed 2 nights

Quick access to the hotel and in a safe and clean area! The entire staff was friendly and helpful but special thanks to George who went above and beyond. The rooms were clean and quiet. The hotel offers transportation to and from the hotel at any time, no need to wait a long time or schedule a time. They also will provide rides within a 3 mile radius! Highly recommend if staying in Albany

2

Lang Thi

27 Jun 2025

·

Stayed 3 nights

I am writing to formally express my disappointment with the service I received during my recent stay at your hotel. First, I had to wait for two and a half hours to check in, only to be told by the new group of receptionists at 3:00 PM that they were unaware guests were waiting. This is unacceptable and shows poor communication and management at the front desk. Second, during my three-day stay, housekeeping never came to clean my room, despite my repeated requests. I asked multiple times for my room to be cleaned, but no one ever showed up. This level of service is far below what I expect from a hotel of your standard, and it significantly impacted my experience.

4

John

9 Dec 2024

·

Stayed 2 nights

We usually enjoy our stay at Tru by the airport, however I was not pleased with the check in this time. I was given keys to a room. Went to room and they didn’t work. Went back to front desk and they were reprogrammed. No apology. Went back to room and keys worked, only to find the room was already occupied. Thank god no one was there at the time. Went back to front desk to find I was given the wrong room. Again, no apology. My god I could have been put in a dangerous situation.

10

CONSUELA

17 Apr 2025

·

Stayed 1 night

Staff were very nice, friendly. The only negative I would say is that the whole corridor from the elevator going into a lot of the rooms including mine had trash or crumbs which I thought was strange and I’ve never seen that at any hotel I’ve ever stayed at. Other than that all was good!!

6

Gabriela

24 Jun 2025

·

Stayed 1 night

As an airport hotel, it was fine. No frills but it was clean. On both times that I stayed, I waited for over 30 minutes to be picked up by the free shuttle though the location is about 2 minutes' drive away. The second time I had to call again to remind them that I was waiting, as no one told the driver, apparently... something to work on!

6

Bryan

4 Aug 2024

·

Stayed 1 night

When checking in, the staff at the front desk was more interested in talking to/gossiping with each other than they were in checking me into the property. I had to extract all information that might be relevant to my stay (like when the airport shuttle left) as opposed to being offered it. I heard the woman at the front desk say that she was annoyed that a guest was annoyed at having to wait for the airport shuttle. I overheard her say “if he’s that worried about it, he can just walk.” When the big moment finally came, the airport shuttle driver knew almost nothing about the airport. Like “which way is American?” The lack of knowledge wasn’t an issue but the “i don’t know, I’ve never been to this airport” answer seemed like an unprofessional answer.

10

JELLIEZET

28 Jul 2024

·

Stayed 1 night

Super friendly and professional staff!

10

William

4 Jul 2024

·

Stayed 1 night

Front desk person. Young lady was fabulous

10

Stephen

17 Nov 2025

·

Stayed 1 night

Maya the front desk manager was amazing. So friendly. It’s staff like her that will make me be a dedicated Hilton member. Beautiful property too

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AI-generated summary based on recent guest reviews

Location

Secluded, wooded setting a few minutes from Albany Airport, convenient for early flights with nearby shopping and restaurants. Several reviews mention confusing signage or GPS directions and note it’s not close to downtown.

Related guest reviews

10

Patricia

12 Nov 2025

·

Stayed 1 night

Great service, super convenient to the airport

8

John

7 Sept 2025

·

Stayed 2 nights

Convenient to the airport

10

Shelley

24 Jul 2025

·

Stayed 1 night

Hard to find initially with GPS

10

Robin

1 Jul 2025

·

Stayed 1 night

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

10

James

19 Oct 2024

·

Stayed 1 night

Convenient to ALB airport.

10

Kevin

14 Nov 2024

·

Stayed 1 night

The property was very quiet, near restaurants and 4 minutes from the Albany airport.

8

Michael

17 Apr 2025

·

Stayed 1 night

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

10

Scott

14 Nov 2024

·

Stayed 1 night

Great location right next to the airport.

10

Jihyeong

23 May 2025

·

Stayed 1 night

I liked how the hotel was close to Albany Airport and shopping mall.

10

Karen

25 Oct 2024

·

Stayed 1 night

Property is wonderful, off the main road and very quiet, treed setting. Signage could be better, the hotel is in behind another Hilton property and not visible from the raid, maybe some directional signage in advance of the driveway would help?

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for selection and value, but consistency varies, with some finding items mediocre, not hot, or the coffee poor.

Related guest reviews

8

Rivera

16 Nov 2024

·

Stayed 1 night

Convenient location. Poor quality breakfast.

10

Lisken

3 Nov 2025

·

Stayed 1 night

Good breakfast, pleasant staff, lots of plugs/USB ports, clean and attractive enough. Possible improvements: coffee maker in room; plain (unsweetened) yogurt option at breakfast.

6

Meena

4 Dec 2024

·

Stayed 1 night

I was always happy booking the Hilton till this weekend spent with my husband and kids , we were so disappointed in the breakfast not even a good muffin & we were down by 8am . The coffee was horrible and the breakfast was terrible not even much to choose . We had to go over to a local diner … other than that , I love this place .. don’t say breakfast at the Hilton !!! It’s breakfast from hell !

10

Jill

11 Sept 2024

·

Stayed 4 nights

Staff was very friendly and helpful. Appreciated the shuttle to and from the airport. Enjoyed the variety of breakfast items. Food was not as hot as we would have liked, but several days were busy with large groups frequently opening the food warmers. Beds were very comfortable! Could have used a little drawer storage, but we made it work and will definitely be back.

10

Kathrin

9 Nov 2025

·

Stayed 1 night

Clean rooms, friendly staff, great breakfast :)! Added bonus, water at check in

10

Nelly

3 Apr 2025

·

Stayed 1 night

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

10

lori

8 Aug 2024

·

Stayed 1 night

It was clean but sparse…. The breakfast was excellent

8

David

14 Aug 2025

·

Stayed 1 night

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

8

Erika D

28 Oct 2024

·

Stayed 4 nights

Friendly, accommodating staff. Good breakfast and breakfast hours. Nice outdoor seating. Airport shuttle was fast and convenient. Netflix option for TV was nice. Great showerheads.

10

Marian

13 Oct 2024

·

Stayed 2 nights

Clean quite good breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$109
February	US$118
March	US$123
April	US$135
May	US$147
June	US$187
July	US$174
August	US$175
September	US$145
October	US$152
November	US$113
December	US$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $194	18 $189	19 $189
20 $146	21 $164	22 $178	23 $237	24 $253	25 $224	26
27 $165	28 $162	29 $177	30 $152

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $267	3
4 $121	5 $133	6 $170	7 $181	8 $196	9	10
11 $139	12 $163	13 $189	14 $185	15 $182	16 $232	17 $216
18 $158	19 $139	20 $142	21 $138	22 $175	23 $199	24 $187
25 $119	26 $139	27 $141	28 $160	29 $123	30 $147	31 $144

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Albany Airport, NY

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Prices for upcoming dates