Tru By Hilton Albuquerque North I-25

A terrible experience. Arrived late. Our room was dirty. I’m not even sure that the bed was changed. Got the run around. Was told that the manager would ne in touch. Never happened. I recommend that you look elsewhere for a more satisfying experience.

Was

The breakfast “buffet” was underwhelming; disappointed. The rest of it was basic but fine for our needs.

Not one of the staff members acknowledged anyone as they walked through the front doors or when they left. The person at the front desk told me all about her fighting with the maintenance person. She was on her phone the entire time she was checking me in. The hallways were dirty. The common areas were dirty. Breakfast was not stocked, dirty, things all over the countertops. We stay at Tru in AZ and it’s always excellent. This location is bad.

Tania is amazing! Every staff member I encountered was friendly and respectful. The room was perfect for my needs and I am returning for another stay with my family because of how comfortable I felt.