Fairfield Inn & Suites Houston Memorial City Area

Great service, VERY CLEAN, very comfortable, parking is easy and theres plenty. ONLY gripe is the water pressure feels low, but the hotel is definitely still worth it.

This hotel was absolutely fabulous in cleanliness, professional staff and location to my venue. As soon as I arrived, the female staff was on the phone but IMMEDIATELY took the time to welcome me and made me feel welcome. She was courteous, pleasant and smiled the entire time exuding warmth. The hotel was exceptionally clean and quiet. My rom was clean and I LOVE how the television allows you to access your apps on your phone such as YouTube, Amazon and other apps. It made for a better night of entertainment when I returned to my room. It is also very close to the VFW where my event was as well as near numerous restaurants so it was plus. And on top of that, the ice machine was working. The last two hotels I stayed in for business their ice machines were NOT working. I also noticed security walking around in the parking lot when I returned at 10:00 PM which made me feel better.

Very clean; heated pool is enjoyable; nice, clean, decent gym; good breakfast!

We enjoyed our stay. It was quiet and as a woman I felt safe walking into the parking lot at night by myself. The lobby smelled very nice. We enjoyed the very clean heated pool. I have stayed here twice and will not hesitate to come back a third time when needed.

This hotel was great. We checked in later but even the evening staff were nice and professional. The pool was nice, the facilities were clean.

Right off the 10 freeway and easy to park. The room was clean and comfortable. Staff were ok. Breakfast was ok.

I stayed here for one night and I must say it was def. a nice stay. The front desk agent mentioned a heated pool, and the bar. The hotel had a nice smell when entering, it was clean and updated. everything was a 10 out 10. I will def. stay here again!

We stayed here for 2 nights. Loved that there was a bar to get a quick drink before bed. The staff was helpful and friendly, specifically Nick and Inis. Everything was clean.

Well after hotels.com stressed me out In not working with me cuz I accidentally put the dates wrong for my stay … Mrs sue at the Fairfield inn went above and beyond to get me situated and the error fixed. loved the hotel it was super clean and the customer service was amazing …. The complimentary water and cookies they had for guest was delicious … and the gym wowww the gym was amazing

The staff was kind and helpful. Staff at the front desk answered questions and supported when needed. The cleaning ladies were kind and also helpful when we needed more towels in the bathroom. The breakfast was good; however, it will be great if it ends at 10am on weekdays. Additionally, please take a look at the pool water. It was not clear and looked like it should have more monitoring. Also, it was not clear if you provided pool towels. Overall we had a good time.

I stay here frequently for work. The rooms are always clean and the front desk staff is incredibly kind and accommodating. Great spot to land for business or pleasure!

The sheets were not clean (had stains) and there was what appeared to be a candy that came from the sheets.

Nice hotel .. breakfast could’ve been better eggs were cold and dry .. some of our towels had spots (dirty) just request new ones..

It was perfect in almost every way except the toilet could have been cleaner before my first use. I’m gradually getting over that, lol.

Clean room; Staff nice

Nice clean hotel. Rooms were roomy and comfortable. Breakfast was very good as well as the onsite restaurant for dinner. Staff was helpful and polite

The property is very clean

My room was very clean, staff was friendly, and stay was comfortable and relaxing.

Very clean

Staff was friendly only thing I didn’t like was that the pillow cases and blankets were dirty. It good stains and makeup on them as if the bed was made without changing the linen from previous guests which made me uncomfortable. I called the front desk to report it. She came fast with clean linen but still was uncomfortable after seeing that.

The hotel is great but they need to sound proof their rooms from outside freeway noise. There was constant screeching tires, horns blowing, trucks big rigs brake noises, sirens, and bumping car on pavement until 3Am when it lessened!

The shower door seal needed to be replaced. Water got all over the floor when taking a shower. The shower head needed to be replaced also, it didn’t work properly. The base of the toilet needs to be sealed, the entire toilet moves when sitting on it.

Our room de was pretty small and we had triuble with breakers cut ring power to the tv and some ñights

I wish they would have provided more than one room key per room because I booked two rooms on the same floor for my family trip. The rooms got stuffy at night and the AC made a noise like a faucet was left on and dripping. There was not enough storage and the rooms were not cleaned everyday but only every other day. On the positive side the food was good for breakfast and offered a variety of options.

The AC in the room wasn't the best but every single worker was so very kind and smiled. It was so nice to see.

Pillows were uncomfortable but apart from that it was as expected

Everything about my staycation was good. The room was very spacious and open. I really liked the room had a fridge AND microwave (definitely a plus). Breakfast had a nice variety of things to eat. Overall, I’d give it a 8/10.

This hotel rooms were very small and had very crappy pillows and mattresses

Nice new hotel on I10. Nice breakfast included. Big rooms. Negativ: noica air conditioning, bed too soft, only every second day room cleaning

TV did not work upon arrival. The hotel fixed this. During the night, the A/C stopped working properly. And it was HOT in the room. I was too aggravated to say anything.

I was at Fairfield Inn Houston Memorial for a week and totally enjoyed my stay. The hotel is exceptionally clean and all employees were very nice and accommodating. Front desk personnel were extremely nice and the restaurant staff - from the cook to the bartender plus the wait staff were all fantastic! Housekeeping personnel were great also. No complaints at all with this hotel!! One of the my best experiences!

I love the hotel itself which is why I have stayed here multiple times. However the young woman working the front was more interested in hanging around at the bar than attending to patrons. I had to wait almost 10 minutes for her to come over and she didn’t apologize for keeping me waiting.

I stay here frequently for work. The rooms are always clean and the front desk staff is incredibly kind and accommodating. Great spot to land for business or pleasure!

Excellent service and breakfast was great. Person(thin black gentleman) helping at restaurant at night was rude and not friendly or professional at all. We ended up walking out and going somewhere else for dinner. That was the only bad experience we had. Everything else was great

Our checkin manager was amazing…with all his duties etc he even remembered my name.

Check-in was 3pm but the room was not available/ready until 3:53pm and the clerk did not offer anything to compensate the delay. As a Marriott facility we were expecting a better treatment/accommodation.

It was absolutely insane the way these people harassed me about a mistake THEY made! I felt awful, today is Tuesday so they harrassed me for nearly five damn days between five - six individuals. I kept my composure as best I could after all of the damn calls, knocks on the door, running my card multiple times and even after the rep stated that he made a mistake on his end, THEY STILL proceeded to harass the hell out of me. It was EXTREMELY uncalled for and unethical to say the least! Do you know how many damn people I had to show my back statement to so they would leave me the hell alone even after the fact! How the hell is Yazmin a MANAGER? How dare you approach me when I came to retrieve my things I accidentally left behind! I should’ve NEVER been approached about that situation again, but yet again I was approached. It was past harassment at this point, I AM LIVID! Constantly trying to put me at fault saying a transaction said $0, it has nothing to do with me, if I didn’t pay, why issue me a KEY? Makes no SENSE! I was never compelled to leave review until now! Do better! If you wanted investigate; do within your team!!! Not harrassing a customer! If I had left that previous morning, then who the hell would you blame?! Took advantage of me staying an additional night, I highly regret doing so now, I was just exhausted! I am extremely disgusted and disappointed!

We stayed here for 2 nights. Loved that there was a bar to get a quick drink before bed. The staff was helpful and friendly, specifically Nick and Inis. Everything was clean.

TJ and staff were helpful and the customer service was impeccable.

Awesome hotel very clean and the manager I didn’t get her name but she was phenomenal and soo attentive.

The hotel is great but they need to sound proof their rooms from outside freeway noise. There was constant screeching tires, horns blowing, trucks big rigs brake noises, sirens, and bumping car on pavement until 3Am when it lessened!

Loved the location. Friendly staff! Clean rooms. Easy parking. Not too far from places and not too close either so it’s quiet.

Nice hotel for work, close to energy sector.

The staff was great. Good breakfast. Very clean. No water pressure in the shower. The only that bothered me was the freeway noise. ..

The location is far from shopping areas and you definitely need a car to get around if you stay at this location. Overall, the stay was really nice

Quiet area and excellent service!

I stayed by my husband and 5 year old son for 4 days. All the staff were extremely friendly, upbeat, and helpful even at midnight and at 6 am. The hotel is spotless and breakfast is fantastic aside from the way too crispy bacon. It's not a walkable area, but we were happy to find a Walmart within a 5 minute drive when we inevitable realized we were missing something. Lots of restaurants nearby as well.

Quiet. Nice staff. Clean. Free breakfast and parking. Convenient to highway and close to restaurants and shopping.

Clean property with great staff and a convenient location

Right off the 10 freeway and easy to park. The room was clean and comfortable. Staff were ok. Breakfast was ok.

Overall ok, but espescially the breakfast could be a lot better.

I was impressed with the facility and staff. Very nice and welcoming. Limited bar food menu that could use some help, but otherwise great place.

Very nice hotel. Enjoyed the breakfast. Will stay here again.

Enjoyed my stay. The breakfast was really good. Almost anything you would want to for breakfast.

The staff was very professional. The breakfast was top tier!

Great breakfast. Nice bar. Clean room.

Nice clean hotel. Rooms were roomy and comfortable. Breakfast was very good as well as the onsite restaurant for dinner. Staff was helpful and polite

Staff were helpful and kind. Screen on the window was relaxing breakfast during the week was great. Weekend breakfast was ok. Overall a great place to stay

Nice hotel awesome reception staff , terrible breakfast could have been better with some fruits, more bread.

Attractive, good breakfast that varies every day, we had one problem in the room that was promptly fixed the same daym staff was very warm and helpful, would definitely stay there again. The only problem was i didn't think the scrambled eggs were warm enough.