Hey - Aparthotel Brussels

The room was clean, spacious, and well equipped. However, there was a small internal room accessed from inside the bathroom with a loosely locked door, which felt unsafe and unsettling at night. The building has no elevator. The surrounding neighborhood was dirty, with garbage on the streets, and felt unsafe; there were people loitering and drinking outside. Check-in was listed as 15:00 and check-out at 10:00, but after booking I was informed check-in would only be possible after 16:00 due to cleaning, resulting in a very short stay for a full night’s charge. Although payment was completed through Hotels.com, an €80 credit-card pre-authorization was required to receive the access codes. Twelve days after checkout, the amount has still not been released, and my bank confirmed it is not a banking issue. Communication with the host was limited to WhatsApp and slow; a question about parking fees was only answered after checkout.

READ BEFORE BOOKING! The room itself matched the description on the website — it was clean, adequately furnished, and appeared as shown in the photos. However, everything else was deeply concerning. The area surrounding the hotel felt extremely unsafe from the very first moment. As soon as we arrived, several men standing near the entrance and along the street started watching us closely while we got out of the taxi and entered the building. It was an uncomfortable situation that immediately made us feel uneasy. During the short time we were there, we witnessed drug dealing taking place in broad daylight, and the overall environment felt threatening and insecure. For safety reasons, we decided to leave the property shortly after checking in. After we left, I contacted the hotel to explain the situation and to request a refund for the unused nights. The response I received was shocking — the hotel offered to refund a small portion of the total amount, and only under the condition that I do not post a review about my experience. This kind of condition is completely unacceptable and unethical, not to mention unlawful. Guests should never be pressured or financially influenced to remain silent. Reviews exist to help other travelers make safe and informed choices, and attempting to suppress honest feedback is not only morally wrong but also against consumer protection laws. Despite the room being fine, the hotel‘s reaction makes it the absolute worst I‘ve ever witnessed

A lovely stay, lovely staff and extremely clean property inside, no complaints, thank you!

This was by far the worst place we stayed at during our entire trip to Europe with family. The apartment was located in the middle of a dirty and unsafe neighborhood. There was no elevator, and we had to carry our suitcases up two long and steep flights of sharp stairs, which was incredibly difficult. The check-in process was horrible, no one was available to help us access the building. We were left waiting on the street for 20 minutes with our kids and luggage. Eventually, they sent a message and demanded an extra $20 for check-in at 3 PM, even though every other place we stayed had a standard check-in time starting at 3 PM with no extra fees. The studio itself was tiny, cramped, and not clean. There was barely any space between the bed and the kitchen area. During our stay, no cleaning was provided, and we were expected to take the trash out ourselves. On the day we checked out, they sent us a photo accusing us of not cleaning the apartment and then threatened legal action unless we left a five-star review. This was deeply disturbing. The staff and owners were extremely unprofessional and manipulative. Their behavior was not only unethical but also felt like a scam. We are writing this review to warn others, do not book this place. No family or traveler should have to go through this kind of experience.

Nice place perfect for a few days .. a little way out of centre but Metros and Buses close by