Al Habtoor Grand Resort, Autograph Collection

Had a pleasant stay, the place is great in terms of location and facilities. Some staff especially in the spa area needs some training on how to deal with visitors plus restaurants needs to offer better options for breakfast and dinner. However overall it was good stay

Overpriced, scam, badest service I‘ve ever had.. first time and last time. I‘ve been charged 160 AED for a small bag of chips and some mini chocolate bars which were on my room. Seemed like for free but while checking out they said I got something from the minibar, which I didn‘t. Then someone looked after the room, said sir you opened the chips and chocolate.. ~40€ for that.. on the other hand I‘ve spent so much at the beach, in the restaurant or in one of the bars.. overall what I can say is that I could have been in a more luxurious hotel with a much better service etc for the same amount of money (overall) or maybe just put 500-600€ on top an that‘s it. Dont go to that Hotel!

Very nice resort, beautifull swimming pool. Was given free access to o'beach poolparty, which was pretty amazing on a saturday. Very suitable for all types of guests: family, couples business in house entertainment facilities are poor, there is a low end irish pub in the basement, and empty polo bar which is mostly empty. You would expect a top floor cocktail bar but it is not there. Checkin and out takes for ever, they seem to take 15-20 minutes to check someone in or out, even if you have prebooked, do not need anything special, they still keep going and going, builds up a massive queue Rooms are very spacious and high quality, very large gym with good views

Location and facilities were great but the standout was the staff. Everyone was more than helpful, always smiling and couldn't do enough for us. Will be back.

Yes, the rooms were comfortable and spacious