TIDE POOL VILLAS

Staff was superb

The room was outdated and not as described in room description. Screens were off windows laying on patio. We attempted to put them on but they were so bent they wouldn’t stay in place. Breakfast was not worth a penny . The cereal containers were broken, the breads were stale ,the waffle irons were old and burnt. There was no fruit , yogurt choices or protein. For the price of the room in off season it was not worth it.

It was a lovely room with a nice view. Clean and comfortable. Close to everything. The staff was very pleasant and helpful.

DO NOT STAY!! No one in the office most of the time. Bright light in your bedroom at night. Toilet always runs. Dirty with crickets in your room. No crib for baby except one that’s filthy and smells like vomit. Won’t refund unused nights for horrible service.

Super disjointed staff. They gave our room away and then we had to wait over two hours to get checked in. Window in the room was broken, the bed frame had pieces sticking out of it. The bed itself was horribly uncomfortable. I asked the staff if there was anything they could do to compensate for the wait and they said no but they wish they could. Pretty bad experience especially since it was unbelievably expensive.