Name: Grand Mercure Dubai City
Address: Casablanca St off Airport Road, Dubai, United Arab Emirates, Dubai, Dubai Emirate, United Arab Emirates
Rating: 8.25

Guest reviews

8.3

Very good

Based on 4,007 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Grand Mercure Dubai City, travellers praise the handy location near the airport and metro, spacious rooms, and friendly staff interactions, while recurring downsides include limited or confusing airport shuttle service, maintenance or cleanliness lapses, room-to-room noise, and slow check-in.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Teena

3 weeks ago

·

Stayed 1 night

Staff are amazing and looked after us when our flight got cancelled.

8

alain

12 Mar 2026

·

Stayed 1 night

Good

10

Mohammad

8 Feb 2026

·

Stayed 1 night

It was a great place for a layover - comfortable bed, helpful staff, everything was fine.

10

Ziklag

31 Jan 2026

·

Stayed 6 nights

The staff, in all areas, was great - very friendly, helpful and respectful. The rooms were lovely although the AC was a little of a challenge at first. The gym had everything I needed and quite a bit more. It was too cold for me to try the pool but sitting by it was very relaxing. I really enjoyed my stay.

4

Bassam

27 Jan 2026

·

Stayed 1 night

The receptionist who checked us in was called and not hospitable. We have been too many hotels in Dubai and Abu Dhabi and everyone has been so friendly however Lin didn’t seem to care that much about being kind or friendly. She was just there to do her job and it was very apparent. On top of that there was flying bugs coming out of the bathroom. It the shower room smelt mouldy. The breakfast buffet was filled with a lot of condiments but nothing substantial was offered like the other buffets we have been to at actually at 4 star hotels. Needless to say wouldn’t recommend this hotel to anyone else and wouldn’t book again

Casablanca St off Airport Road, Dubai, United Arab Emirates

Location

Located in Dubai (Garhoud), Grand Mercure Dubai City is within a 5-minute drive of City Centre Deira and Dubai Creek. This luxury hotel is 4.8 mi (7.7 km) from Gold Souk and 5.5 mi (8.8 km) from Dubai World Trade Centre.

City Centre Deira(0.8 Miles)

Deira Clocktower(1.4 Miles)

Al Ghurair Centre(2.3 Miles)

Dubai Creek Golf & Yacht Club(2.4 Miles)

Dubai Creek(2.6 Miles)

Fish Roundabout(2.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, the property offers on-site parking. Valet parking is also available, and there is free parking for guests.

A buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM for a fee of approximately AED 125 for adults and children.

No pets and no service animals are allowed at this property.

The standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Yes, complimentary airport shuttle services are available 24 hours. Guests must contact the property 72 hours prior to arrival to arrange the transfer.

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

The property is located in Dubai's Garhoud district, just a 3-minute drive from City Centre Deira and 8 minutes from Dubai World Trade Centre. It is approximately 3.1 km from Dubai International Airport.

Yes, the property features two outdoor swimming pools, including a heated pool. The pools are available for guests to enjoy.

Children are allowed at the property. The minimum age for children to stay for free is not specified.

The property offers rollaway beds for a fee of AED 184 per night. Advance request or confirmation is required for extra beds.

Grand Mercure Dubai City

Amenities

Property description

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