Name: Acanto Hotel Playa del Carmen, Trademark Collection by Wyndham
Address: 16th Street, Between 5th & 1st Avenue, Playa del Carmen, Quintana Roo, Mexico
Rating: 8.65

Guest reviews

8.7

Fabulous

Based on 392 verified reviews

Who stays here?

Couple

48%

Family

38%

Group

12%

What guests think

AI-generated summary based on recent guest reviews

At Acanto Hotel Playa del Carmen, Trademark Collection by Wyndham, travelers consistently praise the central location steps from Fifth Avenue and the beach, the welcoming staff (especially night concierge Miguel), and the apartment-style suites that feel spacious and home-like.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Kenneth

Mar 21, 2026

·

Stayed 4 nights

We really enjoyed our stay. The staff were great, the location was great, and we really loved having multiple bedrooms and a kitchen. It was a great setup to enjoy Playa Del Carmen but also to on tour to the Mayan sites and other attractions.

8

Emily

Mar 13, 2026

·

Stayed 4 nights

We stayed in the ocean view penthouse suite which was nice, clean, and spacious, with a full kitchen, living room, and bedroom. The ocean view is somewhat limited, only able to see a little of it from the living room and no view from the bedroom. The private rooftop patio was up a flight of stairs next to the room; the patio was lovely but because it had no shade (we asked if they had a beach umbrella but they said no), it could really only be enjoyed for a few hours in the late afternoon when there was some shade. Additionally it was up a flight of stairs outside of our suite so it wasn’t quite as convenient as if it had been right outside our suite. We had rented a car and there was free parking but it was a little cumbersome as it was behind a padlocked gate, requiring us to get out of the car and walk into the lobby each time to have them open the gate for us to enter and exit. All that being said, it was an excellent and very convenient location within a few minutes of lots of shops and restaurants. The staff were all very pleasant. There is a pool on the ground floor with a surrounding shady patio. All in all, a spacious and pleasant suite in a great location but just with a few caveats as above.

10

Mark

Feb 14, 2026

·

Stayed 7 nights

Miguel made us feel like locals. Called us by name every time we saw him, helped with everything! WAY above and beyond service, friendly and accommodating! Will be back!

10

Monica

Feb 11, 2026

·

Stayed 3 nights

The staff was amazing! Thanks to Leticia, Miguel and Jose (and the other young lady at the front desk) they were the perfect hosts. The room and the amenities were better than I expected. And the hospitality was top tier. Will definitely stay there again on my next visit.

10

James

Jan 17, 2026

·

Stayed 5 nights

Friendly staff , clean facility

16th Street, Between 5th & 1st Avenue

Location

With a stay at Acanto Playa del Carmen, Trademark Collection by Wyndham in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and Playa del Carmen Main Beach. This family-friendly aparthotel is 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal and 2.1 mi (3.4 km) from Playacar Golf Club.

Quinta Alegría Shopping Mall(0.1 miles)

Quinta Avenida(0.1 miles)

Calle Corazón(0.1 miles)

Calle 12(0.2 miles)

Playa del Carmen Main Beach(0.2 miles)

Mamitas Beach(0.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but guests must contact the property in advance to reserve it. There are limited spaces, and height restrictions apply.

A complimentary continental breakfast is served daily from 8 AM to 10 AM.

Pets are allowed, with a maximum of one dog weighing less than 10 lbs. A pet deposit of USD 250 is required, along with a fee of USD 100 per pet per week. Service animals are exempt from fees.

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early check-in is available for a fee of USD 25, subject to availability, while late check-out can also be arranged for a fee.

Airport shuttle services are available for a fee of USD 196 per vehicle for a roundtrip, accommodating up to 7 passengers. Guests must contact the property in advance to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

The property is located in Downtown Playa del Carmen, just steps from Quinta Avenida and Playa del Carmen Main Beach. It is approximately 1.4 miles from Playa del Carmen Maritime Terminal and 2.1 miles from Playacar Golf Club.

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

Children are welcome at the property. One child aged 3 years or younger can stay for free when occupying the parent's or guardian's room using existing bedding.

The property offers cribs (infant beds) and rollaway beds for a fee of USD 55 per stay. Availability is subject to confirmation, and advance requests are recommended.

Acanto Hotel Playa del Carmen, Trademark Collection by Wyndham

Amenities

Property description

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