Alea Tulum
$130
/ night
Avg. for September
Prices for Alea Tulum
Select dates to see prices and availability
$130
/ night
Avg. for September
Monthly average prices
Nightly prices at Alea Tulum average $119 in June, the cheapest month, and $243 in January, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $243 |
| February | $184 |
| March | $179 |
| April | $154 |
| May | $127 |
| June | $119 |
| July | $133 |
| August | $186 |
| September | $130 |
| October | $125 |
| November | $130 |
| December | $223 |
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Sep · $130
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Most expensive: January (~$243)
Cheapest: June (~$119)
About this property
Relax and unwind with massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike parking.
Amenities
Relax and unwind with massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike parking.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Take advantage of the hotel's room service (during limited hours).
Rooms
Make yourself at home in one of the 21 air-conditioned guestrooms. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Location
Located in Tulum, Alea Tulum is by the ocean, a 2-minute drive from Cenote Manatí and 10 minutes from Xel-Há Park. This beach hotel is 9.9 mi (16 km) from Playa Paraiso and 12 mi (19.4 km) from Akumal Beach.
What's nearby
Soliman Bay(0.1 miles)
Cenote Manatí(0.1 miles)
Tulum National Park(0.5 miles)
Jaguar Park(0.7 miles)
LabnaHa Ecopark Adventures(2.6 miles)
Maya Adrenaline(2.6 miles)
Cenotes Labnaha(2.7 miles)
Cenote Tortugas(2.9 miles)
Tulum Letters(4.1 miles)
Tulum Beer Spa(4.2 miles)
Tulum Tower(5.6 miles)
Casa del Cenote(5.9 miles)
Temple of the Descending God(5.9 miles)
Temple of the Frescoes(5.9 miles)
Tulum Mayan Ruins(5.9 miles)
The preferred airport for Alea Tulum is Tulum Intl. Airport (TQO)(32.1 miles)
Airport shuttle
Multilingual Staff
Safe-Deposit Box
Garden
Fishing
Kayaking
Location
Fracc Tankah III, Mza 3, Lte 28, Tulum, Quintana Roo, Mexico
Soliman Bay (0.1 miles)
Cenote Manatí (0.1 miles)
Tulum National Park (0.5 miles)
Jaguar Park (0.7 miles)
LabnaHa Ecopark Adventures (2.6 miles)
Maya Adrenaline (2.6 miles)
Room options
12
Sky View
Room details
1 King Bed
Sleeps 2
630 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Private BathroomPlunge Pool
7
Swim Up Room
Room details
1 King Bed
Sleeps 2
419 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Private Bathroom
8
Ocean Front
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
419 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Private Bathroom
7
Ocean View
Room details
1 King Bed
Sleeps 2
419 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Private Bathroom
13
Casa Alea Tulum
Room details
3× King Beds
and 2 Queen Beds
4306 ft²
Balcony or PatioSeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenPrivate Pool
8
Beachfront Swim Up
Room details
1 King Bed
Sleeps 2
419 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Private Bathroom
6
Main Room
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 2
419 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Alea Tulum
9
Superb
Based on 470 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across many reviews of Alea Tulum, travelers praise the friendly, attentive staff and peaceful, secluded vibe, while noting the rocky, seaweed-prone beach and rough access road that make the location better suited to guests seeking quiet over convenience.
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What guests think
Across many reviews of Alea Tulum, travelers praise the friendly, attentive staff and peaceful, secluded vibe, while noting the rocky, seaweed-prone beach and rough access road that make the location better suited to guests seeking quiet over convenience.
Rooms are often described as comfortable with ocean views and some swim-up options, though a few report dated fixtures, odors, or open-plan bathrooms. Facilities include a small pool, pier, and complimentary kayaks or snorkel gear, but there are occasional maintenance issues and area power outages. Food and breakfast earn frequent compliments, yet service can be slow, menus limited, and drinks pricey or inconsistent; a few guests also reported unexpected closures with rebooking to sister hotels. Expect a boutique, nature-front stay with amenities geared to relaxing by the pier; a rental car makes logistics easier.
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AI-generated summary based on recent guest reviews
Facilities
Guests highlight a small pool, a pier, and complimentary kayaks, paddleboards, and snorkel gear; some equipment and outdoor furniture need upkeep, and there are occasional area power outages.
Related guest reviews
8
Thomas
Mar 30, 2024
·
Stayed 7 nights
Pros: nice breakfast included with various selections; ocean view; Expedia VIP recognized/actioned with upgrade etc; plenty of sundbeds; kayaks and beach shoes offered. Cons: water is rocky and shallow - not really a place for swimming;10 km outside Tulum; few dining options in walking distance and they are all very pricey; waiter service a bit irregular; pool area fairly small
Pros: nice breakfast included with various selections; ocean view; Expedia VIP recognized/actioned with upgrade etc; plenty of sundbeds; kayaks and beach shoes offered. Cons: water is rocky and shallow - not really a place for swimming;10 km outside Tulum; few dining options in walking distance and they are all very pricey; waiter service a bit irregular; pool area fairly small
10
Debaroti
Feb 26, 2023
·
This is one of the best hotels we have ever stayed. Loved the coziness, ambience and the private beach/boardwalk. We stayed at a swimup suit which was awesome with a beach view. The breakfast was included and was okay. The dinner seemed too pricy for the quality. However, the downtown is only 12 min drive and there is a lot of restaurants. There is a cenote nearby at 2 min walking distance. The room included loaded refrigerator with drinks (free). We just loved the ambience. We would definitely come back.
This is one of the best hotels we have ever stayed. Loved the coziness, ambience and the private beach/boardwalk. We stayed at a swimup suit which was awesome with a beach view. The breakfast was included and was okay. The dinner seemed too pricy for the quality. However, the downtown is only 12 min drive and there is a lot of restaurants. There is a cenote nearby at 2 min walking distance. The room included loaded refrigerator with drinks (free). We just loved the ambience. We would definitely come back.
10
Marina
Mar 27, 2024
·
Stayed 4 nights
Very nice small hotel. Great service; everyone was super nice and accommodating. Everything in the room and the property was very clean. We love the restaurant serving Mexican cuisine. We were swimming in the ocean several times a day, also in the cenote, that is just steps away. Kayaks and paddles need upgrade, that is the only suggestion for approvement.
Very nice small hotel. Great service; everyone was super nice and accommodating. Everything in the room and the property was very clean. We love the restaurant serving Mexican cuisine. We were swimming in the ocean several times a day, also in the cenote, that is just steps away. Kayaks and paddles need upgrade, that is the only suggestion for approvement.
8
Rick
Jan 1, 2024
·
Stayed 9 nights
This was a wonderful environment to relax. The only issue was that it seems that hot water in the shower was not always available. The food service was excellent but slow. Also we found that we could dine at other restaurants on the row for some variation. Cost of alcohol was higher than other restaurants...very clean, staff super...even made sandwiches for breakfast when we had to leave at 6:30 am
This was a wonderful environment to relax. The only issue was that it seems that hot water in the shower was not always available. The food service was excellent but slow. Also we found that we could dine at other restaurants on the row for some variation. Cost of alcohol was higher than other restaurants...very clean, staff super...even made sandwiches for breakfast when we had to leave at 6:30 am
10
Arthur
Dec 14, 2024
·
Stayed 4 nights
Hotel Alea Tulum is open air with a designer pool area and outdoor seating for meals next to the beach. The beach is more rocky than sandy with sargasso grass drifts on the seashore. Across the dirt road is a wonderful denote. The staff is excellent! The food options are flavorful. There’s isn’t any nightlife within walking distance. Bars are in resort villas/residences/hotels. It’s quiet.
Hotel Alea Tulum is open air with a designer pool area and outdoor seating for meals next to the beach. The beach is more rocky than sandy with sargasso grass drifts on the seashore. Across the dirt road is a wonderful denote. The staff is excellent! The food options are flavorful. There’s isn’t any nightlife within walking distance. Bars are in resort villas/residences/hotels. It’s quiet.
8
Lori
Jan 3, 2025
·
Stayed 4 nights
Very comfortable hotel with nice small restaurant on site. Two other hotels in the same ownership group are nearby so that you can walk to them and share the facilities. The pool here is small and the beach access small but you can walk down to a sister hotel And enjoy a change of pace there. The staff was incredibly friendly and helpful. Very relaxed, low-key atmosphere far from the craziness of Cancun. Wonderful balcony and birds and stars at night.
Very comfortable hotel with nice small restaurant on site. Two other hotels in the same ownership group are nearby so that you can walk to them and share the facilities. The pool here is small and the beach access small but you can walk down to a sister hotel And enjoy a change of pace there. The staff was incredibly friendly and helpful. Very relaxed, low-key atmosphere far from the craziness of Cancun. Wonderful balcony and birds and stars at night.
10
M
Nov 29, 2024
·
Stayed 3 nights
Truly a lovely experience from the accommodations to the hospitality and location. I loved the privacy of the swim up suite! The hotel is on the beach, which is very walkable and natural. You’re surrounded by nature! I have every intention of returning to Hotel Alea Tulum
Truly a lovely experience from the accommodations to the hospitality and location. I loved the privacy of the swim up suite! The hotel is on the beach, which is very walkable and natural. You’re surrounded by nature! I have every intention of returning to Hotel Alea Tulum
4
Jamie
Nov 14, 2024
·
Stayed 6 nights
Avoid This place like the plague ! We booked last minute on Expedia so we had to pre-pay. What a mistake! I can’t believe people rate this crappy place this highly. For starters, you drive 1 mile down a dirt road that is badly damaged. I thought it was going to damage the rental car. We asked for our money back immediately after arriving and touring the property, but they would not give us our money back. The view was decent and the room was decent, but everything else was terrible. The safe was broken. The hot tub was broken. The pool was freezing and dirty. We booked a swim up room on purpose because we love to get in and out of the water but that didn’t happen. The beach was also gross with algae and seaweed. There was also a rock shelf that went out for about 100 yards that made it dangerous to walk out. Other properties in the area had built a dock where you could swim out past the rocks.. This property did not. Most of the outside dining chairs were also broken. There aren’t any sidewalks or street lights either. The electricity went out on the fourth day, alll day, of our six day stay and so we left on the fifth and they even refused to give us one day credit. The only redeeming factor was the food was very good and so was the service— only of the weight staff. The front desk personnel and management were terrible. Also a margarita was $17 as they have you captive.
Avoid This place like the plague ! We booked last minute on Expedia so we had to pre-pay. What a mistake! I can’t believe people rate this crappy place this highly. For starters, you drive 1 mile down a dirt road that is badly damaged. I thought it was going to damage the rental car. We asked for our money back immediately after arriving and touring the property, but they would not give us our money back. The view was decent and the room was decent, but everything else was terrible. The safe was broken. The hot tub was broken. The pool was freezing and dirty. We booked a swim up room on purpose because we love to get in and out of the water but that didn’t happen. The beach was also gross with algae and seaweed. There was also a rock shelf that went out for about 100 yards that made it dangerous to walk out. Other properties in the area had built a dock where you could swim out past the rocks.. This property did not. Most of the outside dining chairs were also broken. There aren’t any sidewalks or street lights either. The electricity went out on the fourth day, alll day, of our six day stay and so we left on the fifth and they even refused to give us one day credit. The only redeeming factor was the food was very good and so was the service— only of the weight staff. The front desk personnel and management were terrible. Also a margarita was $17 as they have you captive.
10
Heather
Feb 8, 2025
·
Stayed 6 nights
We just spent a week at this amazing boutique hotel and absolutely loved it! The best service in the world (especially Steven and Miguel). If quiet surroundings, solitude from not being around many people, nourishing food and the most gorgeous ocean blue are your vibes this is your place. We enjoyed the gym. Breakfast was made to order from their menu (the avocado/greek yogurt bowl with fresh roasted pumpkin seeds, chia seeds and fresh fruit was our favorite). The food was so delicious we ended up eating every meal there, and highly recommend the fish tacos, chicken mole, and mezcal sampler. The staff was super helpful in arranging our excursions, which included a pickup on the beach to go snorkeling, see the ruins and swim with the sea turtles and manna rays. The beach has a lot of rocks, so definitely bring water shoes (but they have some to borrow if you need it). We also enjoyed sea kayaking, in the shallow reef area, the beautiful sea breeze, ocean view room and mellow atmosphere. If I go again, I would pick up a few bottles of water at the airport and bring to the hotel.
We just spent a week at this amazing boutique hotel and absolutely loved it! The best service in the world (especially Steven and Miguel). If quiet surroundings, solitude from not being around many people, nourishing food and the most gorgeous ocean blue are your vibes this is your place. We enjoyed the gym. Breakfast was made to order from their menu (the avocado/greek yogurt bowl with fresh roasted pumpkin seeds, chia seeds and fresh fruit was our favorite). The food was so delicious we ended up eating every meal there, and highly recommend the fish tacos, chicken mole, and mezcal sampler. The staff was super helpful in arranging our excursions, which included a pickup on the beach to go snorkeling, see the ruins and swim with the sea turtles and manna rays. The beach has a lot of rocks, so definitely bring water shoes (but they have some to borrow if you need it). We also enjoyed sea kayaking, in the shallow reef area, the beautiful sea breeze, ocean view room and mellow atmosphere. If I go again, I would pick up a few bottles of water at the airport and bring to the hotel.
10
Lena
Sep 5, 2024
·
Stayed 2 nights
Where do I begin? We got our Expedia VIP Gold member upgrades- wine AND room! The service is first class. Everyone was sooooo nice and helpful!!!! If you can, get the penthouse with the ‘hot tub’. The view is BREATHTAKING! During this season seaweed is plentiful. We were not able to snorkel but that should not be a factor. We took a quick drive down to Akumal beach and another day we walked right next door to the cenote (we kayaked thru the mangroves). I would ABSOLUTELY recommend this property to anyone! I went with a girl friend not my significant other. It was definitely romantic and I cannot wait to share this place with a SO. My gf got on the paddle board. Water shoes, life vests, snorkel gear and flippers are provided for FREE! So you really do not have to pack snorkel or water shoes (like I did). The food is excellent, fresh and gourmet! The property was easy to find and we felt very safe. Just book it!!!
Where do I begin? We got our Expedia VIP Gold member upgrades- wine AND room! The service is first class. Everyone was sooooo nice and helpful!!!! If you can, get the penthouse with the ‘hot tub’. The view is BREATHTAKING! During this season seaweed is plentiful. We were not able to snorkel but that should not be a factor. We took a quick drive down to Akumal beach and another day we walked right next door to the cenote (we kayaked thru the mangroves). I would ABSOLUTELY recommend this property to anyone! I went with a girl friend not my significant other. It was definitely romantic and I cannot wait to share this place with a SO. My gf got on the paddle board. Water shoes, life vests, snorkel gear and flippers are provided for FREE! So you really do not have to pack snorkel or water shoes (like I did). The food is excellent, fresh and gourmet! The property was easy to find and we felt very safe. Just book it!!!
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AI-generated summary based on recent guest reviews
Cleanliness
Many note clean, well-kept rooms and public areas, but a few report dirty or smelly linens and occasional wear.
Related guest reviews
6
Selene
Aug 7, 2025
·
Stayed 2 nights
The property was dirty, rooms were not clean. When we arrive the power was out for almost 3 hrs. We had to step out.
The property was dirty, rooms were not clean. When we arrive the power was out for almost 3 hrs. We had to step out.
10
Kevin
Jun 12, 2023
·
Stayed 6 nights
Wonderful time at Alea Tulum. The people were more than friendly and the property was spotless We stayed for a week and there were many, many times that it felt like we booked the entire resort.
Wonderful time at Alea Tulum. The people were more than friendly and the property was spotless We stayed for a week and there were many, many times that it felt like we booked the entire resort.
2
Annick
Dec 27, 2024
·
Stayed 4 nights
Avoid this place at all cost! While the staff were really nice, this place is unkept, dirty and stink. I regret my stay there. I couldn’t enjoy the pool because of the dirtiness even the beatch is unkept. And it is expensive, the pictures do not reflect the reality at all. This is the first bad review I ever had to write !
Avoid this place at all cost! While the staff were really nice, this place is unkept, dirty and stink. I regret my stay there. I couldn’t enjoy the pool because of the dirtiness even the beatch is unkept. And it is expensive, the pictures do not reflect the reality at all. This is the first bad review I ever had to write !
10
Nicole
Oct 3, 2023
·
Stayed 4 nights
We arrived a few hours early and had no problem with early check in. The front desk staff were extremely welcoming. They gave us a tour of the hotel prior to bringing us to our room. The hotel was very clean and had a beautiful view of the private beach. All the staff we dealt with were extremely kind and helpful. The location is about 15 mins from Tulum and is a great place to unwind. The views are amazing and the private dock was a great place to see the sunrise and sunset. This hotel is a must if you are looking to stay in the area. We will definitely be returning.
We arrived a few hours early and had no problem with early check in. The front desk staff were extremely welcoming. They gave us a tour of the hotel prior to bringing us to our room. The hotel was very clean and had a beautiful view of the private beach. All the staff we dealt with were extremely kind and helpful. The location is about 15 mins from Tulum and is a great place to unwind. The views are amazing and the private dock was a great place to see the sunrise and sunset. This hotel is a must if you are looking to stay in the area. We will definitely be returning.
10
Adriana
Jul 1, 2023
·
Stayed 4 nights
Loved our stay at Alea so much! Extremely clean, friendly staff and very helpful. Diana helped us plan an excursion to Chichen Itza and helped us schedule a rental for a day. She was amazing! The view from our room was perfect, ocean front!
Loved our stay at Alea so much! Extremely clean, friendly staff and very helpful. Diana helped us plan an excursion to Chichen Itza and helped us schedule a rental for a day. She was amazing! The view from our room was perfect, ocean front!
2
Ashish
Dec 30, 2025
·
Stayed 4 nights
This was the worst hotel I have stayed at and it’s not cheap at $500/night/room. The pool towels had stains on them, our sheets smelled badly, the toilet was not flushing for the first 2 days of our stay and the description of amenities is false. They don’t have a gym or any food service. The beach is very rocky and small - for similar price you can stay at much better places
This was the worst hotel I have stayed at and it’s not cheap at $500/night/room. The pool towels had stains on them, our sheets smelled badly, the toilet was not flushing for the first 2 days of our stay and the description of amenities is false. They don’t have a gym or any food service. The beach is very rocky and small - for similar price you can stay at much better places
10
Marina
Mar 27, 2024
·
Stayed 4 nights
Very nice small hotel. Great service; everyone was super nice and accommodating. Everything in the room and the property was very clean. We love the restaurant serving Mexican cuisine. We were swimming in the ocean several times a day, also in the cenote, that is just steps away. Kayaks and paddles need upgrade, that is the only suggestion for approvement.
Very nice small hotel. Great service; everyone was super nice and accommodating. Everything in the room and the property was very clean. We love the restaurant serving Mexican cuisine. We were swimming in the ocean several times a day, also in the cenote, that is just steps away. Kayaks and paddles need upgrade, that is the only suggestion for approvement.
10
Wende
Feb 25, 2023
·
Stayed 2 nights
The property was clean and well stocked, very comfortable. Francis at the front was a dream and so sweet. It was quiet and I was able to enjoy myself. it was large enough that there were always people around, but small enough that it was never crowded anywhere I wanted to be. Great value. I will be coming back!
The property was clean and well stocked, very comfortable. Francis at the front was a dream and so sweet. It was quiet and I was able to enjoy myself. it was large enough that there were always people around, but small enough that it was never crowded anywhere I wanted to be. Great value. I will be coming back!
10
Genevieve
Feb 17, 2023
·
Stayed 3 nights
We loved our time here!! The property is beautiful, right on the beach. The room was perfect, bed was very comfortable, and we greatly appreciated the restocking of the mini-fridge. We also loved the complimentary breakfast! FYI this is not near the main Tulum centro, so you have to take a taxi or bus to get there. But we loved being in our own quiet area on the beach
We loved our time here!! The property is beautiful, right on the beach. The room was perfect, bed was very comfortable, and we greatly appreciated the restocking of the mini-fridge. We also loved the complimentary breakfast! FYI this is not near the main Tulum centro, so you have to take a taxi or bus to get there. But we loved being in our own quiet area on the beach
8
Michelle
Oct 5, 2023
·
Stayed 5 nights
This was a very nice, clean and picturesque place. It is located 15 mins between Akumal and Tulum downtown. The staff were great, friendly and very helpful and kind. The food was really good and service was wonderful. Special thanks to Alexis for being such a helpful n kind host and Manuel for the amazing cocktails.
This was a very nice, clean and picturesque place. It is located 15 mins between Akumal and Tulum downtown. The staff were great, friendly and very helpful and kind. The food was really good and service was wonderful. Special thanks to Alexis for being such a helpful n kind host and Manuel for the amazing cocktails.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable with ocean views and some swim-up options, and minibars are often restocked. Some mention dated decor, odors, and limited bathroom privacy in certain layouts.
Related guest reviews
10
Debaroti
Feb 26, 2023
·
This is one of the best hotels we have ever stayed. Loved the coziness, ambience and the private beach/boardwalk. We stayed at a swimup suit which was awesome with a beach view. The breakfast was included and was okay. The dinner seemed too pricy for the quality. However, the downtown is only 12 min drive and there is a lot of restaurants. There is a cenote nearby at 2 min walking distance. The room included loaded refrigerator with drinks (free). We just loved the ambience. We would definitely come back.
This is one of the best hotels we have ever stayed. Loved the coziness, ambience and the private beach/boardwalk. We stayed at a swimup suit which was awesome with a beach view. The breakfast was included and was okay. The dinner seemed too pricy for the quality. However, the downtown is only 12 min drive and there is a lot of restaurants. There is a cenote nearby at 2 min walking distance. The room included loaded refrigerator with drinks (free). We just loved the ambience. We would definitely come back.
10
Rasmus
Dec 8, 2023
·
Stayed 5 nights
Had 5 nice days at Alea! Startet out with an upgrade to the penthouse - so nice! Great location, nice beach - a little far from the town. Nice and helpfull staff, with good language skills. All and all a great stay!
Had 5 nice days at Alea! Startet out with an upgrade to the penthouse - so nice! Great location, nice beach - a little far from the town. Nice and helpfull staff, with good language skills. All and all a great stay!
10
Brenda
Oct 15, 2024
·
Stayed 3 nights
The room was such a dream. Very beautiful, clean, and comfortable. Staff was amazing, very attentive. If you want to get away for a relaxing mini getaway this is it. It isn’t too far from tulum beach. We rented a bugbee and got there safely back and forth. The only thing I didn’t like was the bumpy road to get to Alea.
The room was such a dream. Very beautiful, clean, and comfortable. Staff was amazing, very attentive. If you want to get away for a relaxing mini getaway this is it. It isn’t too far from tulum beach. We rented a bugbee and got there safely back and forth. The only thing I didn’t like was the bumpy road to get to Alea.
10
Adriana C
May 22, 2024
·
Stayed 4 nights
I recently stayed at Alea Tulum, and overall, it was a delightful experience. Positives: The hotel itself is stunning, with elegant décor and a welcoming atmosphere. My room was impeccably clean and well-maintained throughout my stay. I particularly appreciated the daily replenishment of the minibar, which added a nice touch of convenience and luxury. The standout feature of hotel is undoubtedly the staff. They were the most amazing team I've ever encountered at a hotel. From the warm welcome at check-in to the attentive service throughout my stay, they went above and beyond to ensure my comfort and satisfaction. Negatives: Unfortunately, there were a couple of issues that impacted my experience. On the first night, there was no electricity in the area, they have a generated so we could use the basic things, but not the A/C in the room. While the staff were prompt and professional in addressing the situation, it was an inconvenience after a long day of travel. Additionally, while the breakfast offered a fantastic selection of delicious options, the service was quite slow. It took much longer than expected to receive my meal, which was a bit frustrating, especially on mornings when I had a tight schedule. Overall, despite the initial hiccup with the electricity and the slow breakfast service, my stay at was amazing. The clean and comfortable room and exceptional staff made for an made for an enjoyable visit. I would recommend this hotel
I recently stayed at Alea Tulum, and overall, it was a delightful experience. Positives: The hotel itself is stunning, with elegant décor and a welcoming atmosphere. My room was impeccably clean and well-maintained throughout my stay. I particularly appreciated the daily replenishment of the minibar, which added a nice touch of convenience and luxury. The standout feature of hotel is undoubtedly the staff. They were the most amazing team I've ever encountered at a hotel. From the warm welcome at check-in to the attentive service throughout my stay, they went above and beyond to ensure my comfort and satisfaction. Negatives: Unfortunately, there were a couple of issues that impacted my experience. On the first night, there was no electricity in the area, they have a generated so we could use the basic things, but not the A/C in the room. While the staff were prompt and professional in addressing the situation, it was an inconvenience after a long day of travel. Additionally, while the breakfast offered a fantastic selection of delicious options, the service was quite slow. It took much longer than expected to receive my meal, which was a bit frustrating, especially on mornings when I had a tight schedule. Overall, despite the initial hiccup with the electricity and the slow breakfast service, my stay at was amazing. The clean and comfortable room and exceptional staff made for an made for an enjoyable visit. I would recommend this hotel
10
Allison
Feb 26, 2023
·
Stayed 7 nights
My boyfriend and I LOVED our stay at Alea Tulum! It has the romantic/secluded/personal/boutique hotel feel rather than large/impersonal. It is BEAUTIFUL yet relaxed. Very Bohemian feel to it. The fully & easily accessible kayaks, paddle boards, snorkel gear, and lounge chairs are a wonderful perk! The food & drinks are outstanding, and having the bar right there by the beach is fantastic. They deliver food/drinks to your beach chair if you ask, too! The included breakfast is a HUGE perk, as it is WONDERFUL!!! The staff was incredibly friendly and helpful. Our ocean-front room was clean and gorgeous, and we listened to the ocean waves all night every night. We loved the location, and always had a parking spot for our rental car. This was, by far, our favorite "tropical" vacation ever! Go experience Tulum - the underground cenotes and Myan Ruins, expecially! - and absolutely stay at Alea Tulum!
My boyfriend and I LOVED our stay at Alea Tulum! It has the romantic/secluded/personal/boutique hotel feel rather than large/impersonal. It is BEAUTIFUL yet relaxed. Very Bohemian feel to it. The fully & easily accessible kayaks, paddle boards, snorkel gear, and lounge chairs are a wonderful perk! The food & drinks are outstanding, and having the bar right there by the beach is fantastic. They deliver food/drinks to your beach chair if you ask, too! The included breakfast is a HUGE perk, as it is WONDERFUL!!! The staff was incredibly friendly and helpful. Our ocean-front room was clean and gorgeous, and we listened to the ocean waves all night every night. We loved the location, and always had a parking spot for our rental car. This was, by far, our favorite "tropical" vacation ever! Go experience Tulum - the underground cenotes and Myan Ruins, expecially! - and absolutely stay at Alea Tulum!
2
Carlos
Jul 28, 2025
·
Stayed 3 nights
Very, very, disappointing, to say the least!...i payed $950. usd. For 2 basic rooms, for 3 nights. Rooms were very dated, and smelled bad. Asked if we can get upgraded since the place looked empy and was told they didn't have the availability. Lol. Wish i could've gotten a refund but they wouldn't. I was gonna post some pictures, but realized i didn't even bother taking any pics!! Pools were not even worth getting in. I say avoid!
Very, very, disappointing, to say the least!...i payed $950. usd. For 2 basic rooms, for 3 nights. Rooms were very dated, and smelled bad. Asked if we can get upgraded since the place looked empy and was told they didn't have the availability. Lol. Wish i could've gotten a refund but they wouldn't. I was gonna post some pictures, but realized i didn't even bother taking any pics!! Pools were not even worth getting in. I say avoid!
10
Daniel Regner
Apr 14, 2025
·
Stayed 3 nights
Vi havde 3 overnatninger i et swim up værelse og er uden tvivl et besøg værd. Værelserne er super hyggelige. Toilettet er ikke særlig godt afskærmet fra værelset, men sengen er god! Betjeningen er generelt god og personalet er høflige og hjælpesomme. Priserne på maden kunne være billigere, men portionerne og kvaliteten er god, så det opvejede for priserne. Alkohol er alt for dyrt på hotellet og vi endte med aldrig at købe en flaske vin til vores mad af samme grund. Vær opmærksom på at stranden er ret mærket af meget tang, men dette synes at være et generelt “problem” i området. Alt i alt er det er et super hyggeligt og romantisk lille hotel, vi uden tvivl vil vende retur til. Det var det helt rigtige hotel for os at starte vores ferie i Mexico på.
Vi havde 3 overnatninger i et swim up værelse og er uden tvivl et besøg værd. Værelserne er super hyggelige. Toilettet er ikke særlig godt afskærmet fra værelset, men sengen er god! Betjeningen er generelt god og personalet er høflige og hjælpesomme. Priserne på maden kunne være billigere, men portionerne og kvaliteten er god, så det opvejede for priserne. Alkohol er alt for dyrt på hotellet og vi endte med aldrig at købe en flaske vin til vores mad af samme grund. Vær opmærksom på at stranden er ret mærket af meget tang, men dette synes at være et generelt “problem” i området. Alt i alt er det er et super hyggeligt og romantisk lille hotel, vi uden tvivl vil vende retur til. Det var det helt rigtige hotel for os at starte vores ferie i Mexico på.
10
M
Nov 29, 2024
·
Stayed 3 nights
Truly a lovely experience from the accommodations to the hospitality and location. I loved the privacy of the swim up suite! The hotel is on the beach, which is very walkable and natural. You’re surrounded by nature! I have every intention of returning to Hotel Alea Tulum
Truly a lovely experience from the accommodations to the hospitality and location. I loved the privacy of the swim up suite! The hotel is on the beach, which is very walkable and natural. You’re surrounded by nature! I have every intention of returning to Hotel Alea Tulum
4
Michael
Mar 29, 2024
·
Stayed 2 nights
the beach area was dirty and cluttered with lots of algae and debris. No door on the bathroom so zero privacy
the beach area was dirty and cluttered with lots of algae and debris. No door on the bathroom so zero privacy
4
Jamie
Nov 14, 2024
·
Stayed 6 nights
Avoid This place like the plague ! We booked last minute on Expedia so we had to pre-pay. What a mistake! I can’t believe people rate this crappy place this highly. For starters, you drive 1 mile down a dirt road that is badly damaged. I thought it was going to damage the rental car. We asked for our money back immediately after arriving and touring the property, but they would not give us our money back. The view was decent and the room was decent, but everything else was terrible. The safe was broken. The hot tub was broken. The pool was freezing and dirty. We booked a swim up room on purpose because we love to get in and out of the water but that didn’t happen. The beach was also gross with algae and seaweed. There was also a rock shelf that went out for about 100 yards that made it dangerous to walk out. Other properties in the area had built a dock where you could swim out past the rocks.. This property did not. Most of the outside dining chairs were also broken. There aren’t any sidewalks or street lights either. The electricity went out on the fourth day, alll day, of our six day stay and so we left on the fifth and they even refused to give us one day credit. The only redeeming factor was the food was very good and so was the service— only of the weight staff. The front desk personnel and management were terrible. Also a margarita was $17 as they have you captive.
Avoid This place like the plague ! We booked last minute on Expedia so we had to pre-pay. What a mistake! I can’t believe people rate this crappy place this highly. For starters, you drive 1 mile down a dirt road that is badly damaged. I thought it was going to damage the rental car. We asked for our money back immediately after arriving and touring the property, but they would not give us our money back. The view was decent and the room was decent, but everything else was terrible. The safe was broken. The hot tub was broken. The pool was freezing and dirty. We booked a swim up room on purpose because we love to get in and out of the water but that didn’t happen. The beach was also gross with algae and seaweed. There was also a rock shelf that went out for about 100 yards that made it dangerous to walk out. Other properties in the area had built a dock where you could swim out past the rocks.. This property did not. Most of the outside dining chairs were also broken. There aren’t any sidewalks or street lights either. The electricity went out on the fourth day, alll day, of our six day stay and so we left on the fifth and they even refused to give us one day credit. The only redeeming factor was the food was very good and so was the service— only of the weight staff. The front desk personnel and management were terrible. Also a margarita was $17 as they have you captive.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, attentive, and helpful with arrangements. A few guests experienced slow restaurant service or poor communication around temporary closures or refunds.
Related guest reviews
10
Diana
Jan 9, 2025
·
Stayed 4 nights
The staff was incredible and extremely hard working. We absolutely loved the dining options at the hotel and the amenities. We would definitely stay here again.
The staff was incredible and extremely hard working. We absolutely loved the dining options at the hotel and the amenities. We would definitely stay here again.
10
Nicole
Oct 3, 2023
·
Stayed 4 nights
We arrived a few hours early and had no problem with early check in. The front desk staff were extremely welcoming. They gave us a tour of the hotel prior to bringing us to our room. The hotel was very clean and had a beautiful view of the private beach. All the staff we dealt with were extremely kind and helpful. The location is about 15 mins from Tulum and is a great place to unwind. The views are amazing and the private dock was a great place to see the sunrise and sunset. This hotel is a must if you are looking to stay in the area. We will definitely be returning.
We arrived a few hours early and had no problem with early check in. The front desk staff were extremely welcoming. They gave us a tour of the hotel prior to bringing us to our room. The hotel was very clean and had a beautiful view of the private beach. All the staff we dealt with were extremely kind and helpful. The location is about 15 mins from Tulum and is a great place to unwind. The views are amazing and the private dock was a great place to see the sunrise and sunset. This hotel is a must if you are looking to stay in the area. We will definitely be returning.
8
William
Apr 23, 2025
·
Stayed 7 nights
The staff is excellent. Shout out to Luis and Samantha at reception and all the wait staff at the restaurant. The beds and pillows and cleanliness are good. You need a rental car. This place is very peaceful.
The staff is excellent. Shout out to Luis and Samantha at reception and all the wait staff at the restaurant. The beds and pillows and cleanliness are good. You need a rental car. This place is very peaceful.
10
Courtney
Mar 23, 2023
·
Stayed 3 nights
Hotel Alea was absolutely wonderful for our trip to Tulum. Having been before, I prefer to be in a more quiet, secluded area away from town, and Alea is perfect for that. The property is great, from small dining area to beach, dock, lounge chairs and recreational equipment. The service was excellent all around, from friendly bartenders & servers, to the exceptional front desk staff, who helped organize additional activites and give recommendations. Would absolutely stay again,and have already recommended to friends.
Hotel Alea was absolutely wonderful for our trip to Tulum. Having been before, I prefer to be in a more quiet, secluded area away from town, and Alea is perfect for that. The property is great, from small dining area to beach, dock, lounge chairs and recreational equipment. The service was excellent all around, from friendly bartenders & servers, to the exceptional front desk staff, who helped organize additional activites and give recommendations. Would absolutely stay again,and have already recommended to friends.
4
Sian
Nov 9, 2025
·
Stayed 2 nights
This hotel is currently closed and I received no notification of this, hotel accepted my reservation and is still accepting reservations for tonight. I turned up to a locked door, found my way down a side alley onto the beach and into the hotel and it was like a ghost town, really scary as a solo female traveller. There was no sign on the door to say it was closed either. Tried calling hotel phone number and no answer either. I thought on my feet and made my way down the severely potholed road to the sister hotel Nerea where they told me I had been rebooked. I was really shaken up by the whole experience and very lucky I had my own vehicle or I would have been stranded. I tried on multiple occasions to speak to hotel management and was continually fobbed off and told they were out of town. I travel all over the world on a regular basis and have never experienced anything like this. I can’t believe both Expedia and Alea itself are still accepting reservations for this place. DO NOT BOOK, it’s a scam.
This hotel is currently closed and I received no notification of this, hotel accepted my reservation and is still accepting reservations for tonight. I turned up to a locked door, found my way down a side alley onto the beach and into the hotel and it was like a ghost town, really scary as a solo female traveller. There was no sign on the door to say it was closed either. Tried calling hotel phone number and no answer either. I thought on my feet and made my way down the severely potholed road to the sister hotel Nerea where they told me I had been rebooked. I was really shaken up by the whole experience and very lucky I had my own vehicle or I would have been stranded. I tried on multiple occasions to speak to hotel management and was continually fobbed off and told they were out of town. I travel all over the world on a regular basis and have never experienced anything like this. I can’t believe both Expedia and Alea itself are still accepting reservations for this place. DO NOT BOOK, it’s a scam.
8
Lori
Jan 3, 2025
·
Stayed 4 nights
Very comfortable hotel with nice small restaurant on site. Two other hotels in the same ownership group are nearby so that you can walk to them and share the facilities. The pool here is small and the beach access small but you can walk down to a sister hotel And enjoy a change of pace there. The staff was incredibly friendly and helpful. Very relaxed, low-key atmosphere far from the craziness of Cancun. Wonderful balcony and birds and stars at night.
Very comfortable hotel with nice small restaurant on site. Two other hotels in the same ownership group are nearby so that you can walk to them and share the facilities. The pool here is small and the beach access small but you can walk down to a sister hotel And enjoy a change of pace there. The staff was incredibly friendly and helpful. Very relaxed, low-key atmosphere far from the craziness of Cancun. Wonderful balcony and birds and stars at night.
10
Mario
May 7, 2023
·
Stayed 4 nights
Franzcelia at the front desk was a pleasure. She was so accommodating to our request. She is helpful, efficient and a consummate professional. She organized all of our excursions. She made my stay at the Alea a memorable one. I would highly recommend it to anyone!
Franzcelia at the front desk was a pleasure. She was so accommodating to our request. She is helpful, efficient and a consummate professional. She organized all of our excursions. She made my stay at the Alea a memorable one. I would highly recommend it to anyone!
4
Jamie
Nov 14, 2024
·
Stayed 6 nights
Avoid This place like the plague ! We booked last minute on Expedia so we had to pre-pay. What a mistake! I can’t believe people rate this crappy place this highly. For starters, you drive 1 mile down a dirt road that is badly damaged. I thought it was going to damage the rental car. We asked for our money back immediately after arriving and touring the property, but they would not give us our money back. The view was decent and the room was decent, but everything else was terrible. The safe was broken. The hot tub was broken. The pool was freezing and dirty. We booked a swim up room on purpose because we love to get in and out of the water but that didn’t happen. The beach was also gross with algae and seaweed. There was also a rock shelf that went out for about 100 yards that made it dangerous to walk out. Other properties in the area had built a dock where you could swim out past the rocks.. This property did not. Most of the outside dining chairs were also broken. There aren’t any sidewalks or street lights either. The electricity went out on the fourth day, alll day, of our six day stay and so we left on the fifth and they even refused to give us one day credit. The only redeeming factor was the food was very good and so was the service— only of the weight staff. The front desk personnel and management were terrible. Also a margarita was $17 as they have you captive.
Avoid This place like the plague ! We booked last minute on Expedia so we had to pre-pay. What a mistake! I can’t believe people rate this crappy place this highly. For starters, you drive 1 mile down a dirt road that is badly damaged. I thought it was going to damage the rental car. We asked for our money back immediately after arriving and touring the property, but they would not give us our money back. The view was decent and the room was decent, but everything else was terrible. The safe was broken. The hot tub was broken. The pool was freezing and dirty. We booked a swim up room on purpose because we love to get in and out of the water but that didn’t happen. The beach was also gross with algae and seaweed. There was also a rock shelf that went out for about 100 yards that made it dangerous to walk out. Other properties in the area had built a dock where you could swim out past the rocks.. This property did not. Most of the outside dining chairs were also broken. There aren’t any sidewalks or street lights either. The electricity went out on the fourth day, alll day, of our six day stay and so we left on the fifth and they even refused to give us one day credit. The only redeeming factor was the food was very good and so was the service— only of the weight staff. The front desk personnel and management were terrible. Also a margarita was $17 as they have you captive.
10
Leland
Jan 5, 2025
·
Stayed 7 nights
The staff was consistently excellent.
The staff was consistently excellent.
10
Lena
Sep 5, 2024
·
Stayed 2 nights
Where do I begin? We got our Expedia VIP Gold member upgrades- wine AND room! The service is first class. Everyone was sooooo nice and helpful!!!! If you can, get the penthouse with the ‘hot tub’. The view is BREATHTAKING! During this season seaweed is plentiful. We were not able to snorkel but that should not be a factor. We took a quick drive down to Akumal beach and another day we walked right next door to the cenote (we kayaked thru the mangroves). I would ABSOLUTELY recommend this property to anyone! I went with a girl friend not my significant other. It was definitely romantic and I cannot wait to share this place with a SO. My gf got on the paddle board. Water shoes, life vests, snorkel gear and flippers are provided for FREE! So you really do not have to pack snorkel or water shoes (like I did). The food is excellent, fresh and gourmet! The property was easy to find and we felt very safe. Just book it!!!
Where do I begin? We got our Expedia VIP Gold member upgrades- wine AND room! The service is first class. Everyone was sooooo nice and helpful!!!! If you can, get the penthouse with the ‘hot tub’. The view is BREATHTAKING! During this season seaweed is plentiful. We were not able to snorkel but that should not be a factor. We took a quick drive down to Akumal beach and another day we walked right next door to the cenote (we kayaked thru the mangroves). I would ABSOLUTELY recommend this property to anyone! I went with a girl friend not my significant other. It was definitely romantic and I cannot wait to share this place with a SO. My gf got on the paddle board. Water shoes, life vests, snorkel gear and flippers are provided for FREE! So you really do not have to pack snorkel or water shoes (like I did). The food is excellent, fresh and gourmet! The property was easy to find and we felt very safe. Just book it!!!
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AI-generated summary based on recent guest reviews
Location
Secluded bay about 10–20 minutes from town, near a cenote and good for snorkeling. Access involves a rough, potholed dirt road; taxis can be expensive, and the small beach is rocky with seasonal sargassum.
Related guest reviews
4
James
Aug 2, 2024
·
Stayed 4 nights
The staff of this hotel are more than accommodating and super nice in all areas of the hotel. Note: The road to the hotel is a major limitation. The road is actually quite dangerous and some taxes refused to provide full service. Even going to town and back is a major dilemma with that road If you have children or people in your party, who are injured or can’t stand a major beating on a road, please go somewhere else
The staff of this hotel are more than accommodating and super nice in all areas of the hotel. Note: The road to the hotel is a major limitation. The road is actually quite dangerous and some taxes refused to provide full service. Even going to town and back is a major dilemma with that road If you have children or people in your party, who are injured or can’t stand a major beating on a road, please go somewhere else
10
Brian
Apr 18, 2023
·
Stayed 4 nights
The Alea was a great stay for my wife and I on our anniversary trip to Tulum. It was in a very quiet and safe area and the service was fantastic. The beach is small and rocky but the pier is awesome and peaceful and it is easy to get in the water directly from the pier. I would recommend renting a car because it is 10-15 minutes away from Tulum Center and the Hotel Zone. Overall, we loved pour experience at the Alea.
The Alea was a great stay for my wife and I on our anniversary trip to Tulum. It was in a very quiet and safe area and the service was fantastic. The beach is small and rocky but the pier is awesome and peaceful and it is easy to get in the water directly from the pier. I would recommend renting a car because it is 10-15 minutes away from Tulum Center and the Hotel Zone. Overall, we loved pour experience at the Alea.
10
Libertad
Jul 23, 2024
·
Stayed 3 nights
El acceso al hotel es complicado incluso en automóvil y por terracería, no hay iluminación. Pero ya todo en hotel es excelente.
El acceso al hotel es complicado incluso en automóvil y por terracería, no hay iluminación. Pero ya todo en hotel es excelente.
10
Dana
Aug 13, 2024
·
Stayed 4 nights
This property is one of our favorites in the area. It allows you to have close proximity to the beach and snorkeling. Although this beach is beautiful in different ways, it does not have clear white sand with no rocks, and that is understandable since the reef is located in front of it. Perfect for snorkeling! The amount of sea weed aka sargasso, is not under the control of any property owners in the peninsula, but with that said, and the fact that a hurricane had just passed through, it was in great shape. My husband and I really love the calm, relaxed vibe that this area provides. The food is always great and the staff goes out of their way to make you feel at home. My only dissatisfaction is that the fridges in the rooms do not keep the beverages cold. But some ice and a foam cooler took care of that problem and I hardly find that reason to complain much since they provided the ice. Overall if you are looking for a vacation place to get disconnected from the rat race of the city life, this is it!!! But if you want to be close to bus routes and public transportation, or a mall and the night club seen, unfortunately your taxi is about a 10 minute walk down a dirt road. If you rent a car there is parking though. So this place is perfect if you want peace and quiet on the beach away from the city.
This property is one of our favorites in the area. It allows you to have close proximity to the beach and snorkeling. Although this beach is beautiful in different ways, it does not have clear white sand with no rocks, and that is understandable since the reef is located in front of it. Perfect for snorkeling! The amount of sea weed aka sargasso, is not under the control of any property owners in the peninsula, but with that said, and the fact that a hurricane had just passed through, it was in great shape. My husband and I really love the calm, relaxed vibe that this area provides. The food is always great and the staff goes out of their way to make you feel at home. My only dissatisfaction is that the fridges in the rooms do not keep the beverages cold. But some ice and a foam cooler took care of that problem and I hardly find that reason to complain much since they provided the ice. Overall if you are looking for a vacation place to get disconnected from the rat race of the city life, this is it!!! But if you want to be close to bus routes and public transportation, or a mall and the night club seen, unfortunately your taxi is about a 10 minute walk down a dirt road. If you rent a car there is parking though. So this place is perfect if you want peace and quiet on the beach away from the city.
10
Amy
Sep 2, 2024
·
Stayed 7 nights
Great for a quiet experience and the room was very nice. Not ideal if you’re looking for proximity to downtown and fine dining, although their restaurants were very good.
Great for a quiet experience and the room was very nice. Not ideal if you’re looking for proximity to downtown and fine dining, although their restaurants were very good.
10
Arthur
Dec 14, 2024
·
Stayed 4 nights
Hotel Alea Tulum is open air with a designer pool area and outdoor seating for meals next to the beach. The beach is more rocky than sandy with sargasso grass drifts on the seashore. Across the dirt road is a wonderful denote. The staff is excellent! The food options are flavorful. There’s isn’t any nightlife within walking distance. Bars are in resort villas/residences/hotels. It’s quiet.
Hotel Alea Tulum is open air with a designer pool area and outdoor seating for meals next to the beach. The beach is more rocky than sandy with sargasso grass drifts on the seashore. Across the dirt road is a wonderful denote. The staff is excellent! The food options are flavorful. There’s isn’t any nightlife within walking distance. Bars are in resort villas/residences/hotels. It’s quiet.
10
Genevieve
Feb 17, 2023
·
Stayed 3 nights
We loved our time here!! The property is beautiful, right on the beach. The room was perfect, bed was very comfortable, and we greatly appreciated the restocking of the mini-fridge. We also loved the complimentary breakfast! FYI this is not near the main Tulum centro, so you have to take a taxi or bus to get there. But we loved being in our own quiet area on the beach
We loved our time here!! The property is beautiful, right on the beach. The room was perfect, bed was very comfortable, and we greatly appreciated the restocking of the mini-fridge. We also loved the complimentary breakfast! FYI this is not near the main Tulum centro, so you have to take a taxi or bus to get there. But we loved being in our own quiet area on the beach
8
Jane
Jan 6, 2025
·
Stayed 3 nights
Hotel is fine. Good food and clean, well organized rooms. the problem is the location unless you want to scuba dive. The road to the hotel is rutted, potholed and difficult to navigate. It is muddy to walk, and a long way from anything other than the sister hotels. The beach. is rocky and similarly hard to navigate.
Hotel is fine. Good food and clean, well organized rooms. the problem is the location unless you want to scuba dive. The road to the hotel is rutted, potholed and difficult to navigate. It is muddy to walk, and a long way from anything other than the sister hotels. The beach. is rocky and similarly hard to navigate.
10
brian
Mar 9, 2023
·
Stayed 2 nights
Perfect out of the way place to relax. If your planning to spend time in Tulum ( a few trips) cabs are expensive
Perfect out of the way place to relax. If your planning to spend time in Tulum ( a few trips) cabs are expensive
8
Michelle
Oct 5, 2023
·
Stayed 5 nights
This was a very nice, clean and picturesque place. It is located 15 mins between Akumal and Tulum downtown. The staff were great, friendly and very helpful and kind. The food was really good and service was wonderful. Special thanks to Alexis for being such a helpful n kind host and Manuel for the amazing cocktails.
This was a very nice, clean and picturesque place. It is located 15 mins between Akumal and Tulum downtown. The staff were great, friendly and very helpful and kind. The food was really good and service was wonderful. Special thanks to Alexis for being such a helpful n kind host and Manuel for the amazing cocktails.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and on-site food receive many positive comments, with some guests also using nearby sister restaurants. Reports of slow service, limited variety, and pricey or inconsistent drinks appear across several reviews.
Related guest reviews
8
Thomas
Mar 30, 2024
·
Stayed 7 nights
Pros: nice breakfast included with various selections; ocean view; Expedia VIP recognized/actioned with upgrade etc; plenty of sundbeds; kayaks and beach shoes offered. Cons: water is rocky and shallow - not really a place for swimming;10 km outside Tulum; few dining options in walking distance and they are all very pricey; waiter service a bit irregular; pool area fairly small
Pros: nice breakfast included with various selections; ocean view; Expedia VIP recognized/actioned with upgrade etc; plenty of sundbeds; kayaks and beach shoes offered. Cons: water is rocky and shallow - not really a place for swimming;10 km outside Tulum; few dining options in walking distance and they are all very pricey; waiter service a bit irregular; pool area fairly small
10
Debaroti
Feb 26, 2023
·
This is one of the best hotels we have ever stayed. Loved the coziness, ambience and the private beach/boardwalk. We stayed at a swimup suit which was awesome with a beach view. The breakfast was included and was okay. The dinner seemed too pricy for the quality. However, the downtown is only 12 min drive and there is a lot of restaurants. There is a cenote nearby at 2 min walking distance. The room included loaded refrigerator with drinks (free). We just loved the ambience. We would definitely come back.
This is one of the best hotels we have ever stayed. Loved the coziness, ambience and the private beach/boardwalk. We stayed at a swimup suit which was awesome with a beach view. The breakfast was included and was okay. The dinner seemed too pricy for the quality. However, the downtown is only 12 min drive and there is a lot of restaurants. There is a cenote nearby at 2 min walking distance. The room included loaded refrigerator with drinks (free). We just loved the ambience. We would definitely come back.
10
Alyson
Jan 3, 2025
·
Stayed 3 nights
Food was delicious, lots of great options. Very safe and staff was incredibly accommodating. Had a massage and facial which was lovely.
Food was delicious, lots of great options. Very safe and staff was incredibly accommodating. Had a massage and facial which was lovely.
10
Adriana C
May 22, 2024
·
Stayed 4 nights
I recently stayed at Alea Tulum, and overall, it was a delightful experience. Positives: The hotel itself is stunning, with elegant décor and a welcoming atmosphere. My room was impeccably clean and well-maintained throughout my stay. I particularly appreciated the daily replenishment of the minibar, which added a nice touch of convenience and luxury. The standout feature of hotel is undoubtedly the staff. They were the most amazing team I've ever encountered at a hotel. From the warm welcome at check-in to the attentive service throughout my stay, they went above and beyond to ensure my comfort and satisfaction. Negatives: Unfortunately, there were a couple of issues that impacted my experience. On the first night, there was no electricity in the area, they have a generated so we could use the basic things, but not the A/C in the room. While the staff were prompt and professional in addressing the situation, it was an inconvenience after a long day of travel. Additionally, while the breakfast offered a fantastic selection of delicious options, the service was quite slow. It took much longer than expected to receive my meal, which was a bit frustrating, especially on mornings when I had a tight schedule. Overall, despite the initial hiccup with the electricity and the slow breakfast service, my stay at was amazing. The clean and comfortable room and exceptional staff made for an made for an enjoyable visit. I would recommend this hotel
I recently stayed at Alea Tulum, and overall, it was a delightful experience. Positives: The hotel itself is stunning, with elegant décor and a welcoming atmosphere. My room was impeccably clean and well-maintained throughout my stay. I particularly appreciated the daily replenishment of the minibar, which added a nice touch of convenience and luxury. The standout feature of hotel is undoubtedly the staff. They were the most amazing team I've ever encountered at a hotel. From the warm welcome at check-in to the attentive service throughout my stay, they went above and beyond to ensure my comfort and satisfaction. Negatives: Unfortunately, there were a couple of issues that impacted my experience. On the first night, there was no electricity in the area, they have a generated so we could use the basic things, but not the A/C in the room. While the staff were prompt and professional in addressing the situation, it was an inconvenience after a long day of travel. Additionally, while the breakfast offered a fantastic selection of delicious options, the service was quite slow. It took much longer than expected to receive my meal, which was a bit frustrating, especially on mornings when I had a tight schedule. Overall, despite the initial hiccup with the electricity and the slow breakfast service, my stay at was amazing. The clean and comfortable room and exceptional staff made for an made for an enjoyable visit. I would recommend this hotel
10
Monica
Mar 27, 2023
·
Stayed 3 nights
The staff at the property was extremely nice. I didn’t care for dinner but our breakfast was fairly good. We ended up going to other places for food.
The staff at the property was extremely nice. I didn’t care for dinner but our breakfast was fairly good. We ended up going to other places for food.
8
Rick
Jan 1, 2024
·
Stayed 9 nights
This was a wonderful environment to relax. The only issue was that it seems that hot water in the shower was not always available. The food service was excellent but slow. Also we found that we could dine at other restaurants on the row for some variation. Cost of alcohol was higher than other restaurants...very clean, staff super...even made sandwiches for breakfast when we had to leave at 6:30 am
This was a wonderful environment to relax. The only issue was that it seems that hot water in the shower was not always available. The food service was excellent but slow. Also we found that we could dine at other restaurants on the row for some variation. Cost of alcohol was higher than other restaurants...very clean, staff super...even made sandwiches for breakfast when we had to leave at 6:30 am
10
Jay
Jun 15, 2024
·
Stayed 6 nights
Everything was top-notch, your people were so friendly and went out of their way to make our day wonderful! The food was phenomenal as well,A+
Everything was top-notch, your people were so friendly and went out of their way to make our day wonderful! The food was phenomenal as well,A+
10
Genevieve
Feb 17, 2023
·
Stayed 3 nights
We loved our time here!! The property is beautiful, right on the beach. The room was perfect, bed was very comfortable, and we greatly appreciated the restocking of the mini-fridge. We also loved the complimentary breakfast! FYI this is not near the main Tulum centro, so you have to take a taxi or bus to get there. But we loved being in our own quiet area on the beach
We loved our time here!! The property is beautiful, right on the beach. The room was perfect, bed was very comfortable, and we greatly appreciated the restocking of the mini-fridge. We also loved the complimentary breakfast! FYI this is not near the main Tulum centro, so you have to take a taxi or bus to get there. But we loved being in our own quiet area on the beach
8
Lori
Jan 3, 2025
·
Stayed 4 nights
Very comfortable hotel with nice small restaurant on site. Two other hotels in the same ownership group are nearby so that you can walk to them and share the facilities. The pool here is small and the beach access small but you can walk down to a sister hotel And enjoy a change of pace there. The staff was incredibly friendly and helpful. Very relaxed, low-key atmosphere far from the craziness of Cancun. Wonderful balcony and birds and stars at night.
Very comfortable hotel with nice small restaurant on site. Two other hotels in the same ownership group are nearby so that you can walk to them and share the facilities. The pool here is small and the beach access small but you can walk down to a sister hotel And enjoy a change of pace there. The staff was incredibly friendly and helpful. Very relaxed, low-key atmosphere far from the craziness of Cancun. Wonderful balcony and birds and stars at night.
8
Mark
Apr 21, 2023
·
Stayed 2 nights
Great staff Very attentive However the food and drinks were atrocious Meat was tough , most of the food was bland. The drinks were sorry. None of the cocktails had any flair. And most were watered down
Great staff Very attentive However the food and drinks were atrocious Meat was tough , most of the food was bland. The drinks were sorry. None of the cocktails had any flair. And most were watered down
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AI-generated summary based on recent guest reviews
6
Lucero
Feb 22, 2026
·
Stayed 7 nights
The rooms were excellent and very clean. There was no restaurant open on the property. They can improve by including that in their description or letting guest know in advance. The water pump also broke for the day while being there. They were accommodating by letting us use a room near the hotel to go shower and use the bathroom in the mean time. However, we did have to walk out of our hotel to the next with our things. Once again, not their fault but very frustrating and inconvenient. You definitely need a car to get around if you are looking to get around the area to do restaurants, cenotes or walks in the city center.
The rooms were excellent and very clean. There was no restaurant open on the property. They can improve by including that in their description or letting guest know in advance. The water pump also broke for the day while being there. They were accommodating by letting us use a room near the hotel to go shower and use the bathroom in the mean time. However, we did have to walk out of our hotel to the next with our things. Once again, not their fault but very frustrating and inconvenient. You definitely need a car to get around if you are looking to get around the area to do restaurants, cenotes or walks in the city center.
8
Robert
Feb 21, 2026
·
Stayed 4 nights
The room was beautiful, the staff were friendly and courteous.
The room was beautiful, the staff were friendly and courteous.
10
Chrissy
Feb 19, 2026
·
Stayed 5 nights
Let's just say, we plan to go back!! Everything was beyond what I expected. I was very pleased with the location and the area is so relaxing.
Let's just say, we plan to go back!! Everything was beyond what I expected. I was very pleased with the location and the area is so relaxing.
4
Kelly
Feb 16, 2026
·
Stayed 6 nights
Terrible service. Reception was largely unhelpful to me as well as the other guests. One could not even secure a simple fork. When I arrived, the lock on balcony door was broken and had to be fixed on two separate occasions.
Terrible service. Reception was largely unhelpful to me as well as the other guests. One could not even secure a simple fork. When I arrived, the lock on balcony door was broken and had to be fixed on two separate occasions.
6
Julie
Feb 3, 2026
·
Stayed 2 nights
The staff were amazing and the rooms I would rate as a 2- 3 star. … we paid over $800 for a 2 night stay. The amenities were scarce coffee / tea etc.The fridge was warm/ no restaurants / bar/ coffee shop on site but rather you were directed to what were identified as Sister sites for dinner/drinks away from the resort. The beach is very small and not at all what we expected . It’s a hotel that needs some serious updating the hot tub and pools were unusable during our stay as the water appeared to be stagnant. I don’t normally write negative reviews but we were very disappointed in our stay at Alea Tulum and would not recommend it for fellow travellers, particularly at this price
The staff were amazing and the rooms I would rate as a 2- 3 star. … we paid over $800 for a 2 night stay. The amenities were scarce coffee / tea etc.The fridge was warm/ no restaurants / bar/ coffee shop on site but rather you were directed to what were identified as Sister sites for dinner/drinks away from the resort. The beach is very small and not at all what we expected . It’s a hotel that needs some serious updating the hot tub and pools were unusable during our stay as the water appeared to be stagnant. I don’t normally write negative reviews but we were very disappointed in our stay at Alea Tulum and would not recommend it for fellow travellers, particularly at this price
Property Policies
Check-in
Check-out
From 15:00 to 23:59
Before 12:00
FAQs about Alea Tulum
Is parking available at the property?
Yes, self-parking is available for free on-site.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a pet fee of USD 70 per pet, per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 15:00 until 23:59, and check-out is at 12:00. Late check-out is available for a fee of USD 50, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available for a surcharge of USD 288 per vehicle (roundtrip, maximum occupancy 2). Guests must contact the property 48 hours prior to arrival to arrange the transfer.
What accessibility features does the property offer?
The property has handrails in stairways, well-lit paths to the entrance, and visual alarms in hallways. However, it is not wheelchair accessible.
Where is the property located in relation to key landmarks?
The hotel is located in Tulum, just a 2-minute drive from Cenote Manatí and 10 minutes from Xel-Há Park. It is approximately 9.9 miles (16 km) from Playa Paraiso and 12 miles (19.4 km) from Akumal Beach.
Does the property have a swimming pool?
Yes, the property has a swimming pool, which is accessible from 8:00 AM to 9:00 PM.
What are the hotel's policies for guests staying with children?
One child aged 3 years old or younger stays free per registered adult when occupying the parent's or guardian's room using existing bedding.
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Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: 570.6858345306396USD
- 2026-09-20: 570.6858345306396USD
- 2026-09-21: 552.6087916473389USD
- 2026-09-22: 589.3189965698242USD
- 2026-09-23: 543.989978149414USD
- 2026-09-24: 543.989978149414USD
- 2026-09-25: 570.6858345306396USD
- 2026-09-26: 543.7203085266112USD
- 2026-09-27: 543.989978149414USD
- 2026-09-28: 589.3189965698242USD
- 2026-09-29: 543.989978149414USD
- 2026-09-30: 589.3189965698242USD
- 2026-10-01: 664.9900162597655USD
- 2026-10-02: 175.81998747406004USD
- 2026-10-03: 170.94239334564207USD
- 2026-10-04: 175.0099977340698USD
- 2026-10-05: 170.94239334564207USD
- 2026-10-06: 170.94239334564207USD
- 2026-10-07: 170.94239334564207USD
- 2026-10-08: 175.0099977340698USD
- 2026-10-09: 175.0099977340698USD
- 2026-10-10: 173.88290622406004USD
- 2026-10-11: 170.94239334564207USD
- 2026-10-12: 172.02238550415038USD
- 2026-10-13: 170.94239334564207USD
- 2026-10-14: 170.94239334564207USD
- 2026-10-15: 170.94239334564207USD
- 2026-10-16: 170.94239334564207USD
- 2026-10-17: 170.94239334564207USD
- 2026-10-18: 170.94239334564207USD
- 2026-10-19: 174.68299967041014USD
- 2026-10-20: 175.0099977340698USD
- 2026-10-21: 170.94239334564207USD
- 2026-10-22: 170.94239334564207USD
- 2026-10-23: 170.94239334564207USD
- 2026-10-24: 172.02238550415038USD
- 2026-10-25: 175.66881064147947USD
- 2026-10-26: 170.94239334564207USD
- 2026-10-27: 175.81998747406004USD
- 2026-10-28: 170.94239334564207USD
- 2026-10-29: 170.94239334564207USD
- 2026-10-30: 170.94239334564207USD
- 2026-10-31: 175.0099977340698USD
- 2026-11-01: 130.01000042495727USD
- 2026-11-02: 133.9999933494568USD
- 2026-11-03: 138.18600295028685USD
- 2026-11-04: 129.82999297409057USD
- 2026-11-05: 133.9999933494568USD
- 2026-11-06: 133.9999933494568USD
- 2026-11-07: 133.9999933494568USD
- 2026-11-08: 138.18600295028685USD
- 2026-11-09: 129.77819069366456USD
- 2026-11-10: 126.57999759597777USD
- 2026-11-11: 125.27999243850707USD
- 2026-11-12: 133.9999933494568USD
- 2026-11-13: 133.9999933494568USD
- 2026-11-14: 133.9999933494568USD
- 2026-11-15: 133.9999933494568USD
- 2026-11-16: 130.01000042495727USD
- 2026-11-17: 133.9999933494568USD
- 2026-11-18: 133.9999933494568USD
- 2026-11-19: 133.9999933494568USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 75 per day
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 8:00 AM to 9:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- A car is recommended for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Airport shuttle fee: USD 288 per vehicle (roundtrip, maximum occupancy 2)
- Late check-out fee: USD 50 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Multilingual Staff
Safe-Deposit Box
Garden
Fishing
Kayaking
Services
Multilingual Staff
Safe-Deposit Box
Luggage Storage
24-Hour Front Desk
Concierge Services
Mosquito Nets
Private Picnics
Proposal/Romance Packages Available
Tours/Ticket Assistance
Well-Lit Path to Entrance
General
Towels
Beach Sun Loungers
Handrails in Stairways
Smoke-Free Property
Upper Floors (Stairs Only)
Visual Alarms in Hallways
Not Wheelchair Accessible
Activities
Garden
Fishing
Kayaking
Ecotours on Site
Beach Umbrellas
Parking (Bicycle)
Beach Club (on site) (free)
Library
Pool Sun Loungers
Spa Services (on site)
Terrace
Parking
Airport shuttle
Airport Transportation (surcharge)
Parking (Self) (free)
Internet
Free Wi-Fi