Name: Holiday Inn Express & Suites Dallas NW - Farmers Branch by IHG
Address: 1570 Lyndon B. Johnson Freeway, Farmers Branch, Texas, United States of America, Farmers Branch, Texas, US
Price range: US$90–US$182 per night
Rating: 8.9

What guests think

Across reviews of Holiday Inn Express & Suites Dallas NW - Farmers Branch by IHG, guests praise clean rooms, friendly staff, a convenient location near highways, and a generally well-liked breakfast, with covered parking appreciated despite tight spaces.

Several reviews note occasional housekeeping lapses or maintenance issues, such as hair or debris in bathrooms, clogged tubs, slippery showers, or missed room servicing. Rooms are generally modern, spacious, and comfortable, though a few guests mentioned noise from adjoining floors, minor wear or odors, and mismatches in layout or water pressure. Staff interactions are frequently praised, but there are reports of early check-in delays, occasional gym equipment or supply issues, and isolated billing or refund disputes. Expect a clean, comfortable stay with friendly service and strong highway access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the covered parking garage, though many mention very tight spaces and challenging access, especially for larger vehicles. The pool and fitness room are available; a few noted equipment not working or missing supplies, while others found the gym solid.

Related guest reviews

10

Jacob

8 May 2023

·

Stayed 4 nights

Clean and nice. Would definitely stay here again. Just wish the pool was bigger and had a hot tub. Fitness center was awesome!

8

Michael

15 May 2023

·

Stayed 1 night

It is a great hotel but its is hard t get out and in for parking

10

Tracy

8 Jan 2025

·

Stayed 5 nights

Great parking structure in the staff was very helpful

10

Todd J

17 Aug 2025

·

Stayed 1 night

Stayed here for the National Volleyball Tournament my daughter was competing in. The room was spacious and comfortable, and the pool was great! Would definitely come back to this location!

6

Alonzo

9 Sept 2023

·

Stayed 3 nights

Parking spaces were tiny. Everywhere!

10

Katrina E

9 Aug 2025

·

Stayed 4 nights

This is located in a very convenient spot and safe area. There is a running path across the street that is next to a small lake. The front desk staff was professional, I enjoyed talking to them, and both the ladies were quick to help anyone they spoke with. Probably the only drawback was there were hairs from the previous occupant in the bathroom, and since I normally use the stairs, I noticed the same dead bug next to the bottom floor stairway entrance over a multi-day period. The tub needs a little more texture on the bottom and gets quite slick when wet, and some of the exercise machines didn't work. There are a nice variety of machines and free weights. Overall, it was a nice stay but there are small things that could be fixed. Again, great job on your front desk staff.

8

Gary

15 Dec 2025

·

Stayed 3 nights

Nice breakfast options with fresh coffee. They don't have half & half but do have creamer substitute. Have a free parking garage but very tight spaces. Great location to AT&T stadium, the Star, the Winstar Casino, and Dallas. Could hear the people above at 1 AM and 5 AM which was disappointing. Based on location, might stay there again.

10

Sara

14 Apr 2024

·

Stayed 1 night

Nice clean and friendly! Parking was difficult for us because the outdoor lot was full and our truck was too tall to get into the parking garage.

10

Sheryl

26 Jun 2025

·

Stayed 2 nights

The beds are comfortable! There are plenty of pillows. It was clean. The parking garage makes parking convenient.

8

Alan

7 Jul 2023

·

Stayed 3 nights

You have a very good gym. It needed towels, cups for drinking and sanitizer. I told the morning clerk and that evening saw that nothing had happened. I then told the evening clerk, Mohammed. He apologized and immediately remedied the situation. Great night clerk.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness earns frequent praise across rooms and common areas. A few guests reported lapses such as hair or debris in bathrooms, clogged or dirty tubs, slippery showers, or missed housekeeping during multi-night stays.

Related guest reviews

10

Devin

20 Aug 2025

·

Stayed 1 night

Very clean and staff was great!

10

Jin

9 Nov 2025

·

Stayed 2 nights

Clean, comfortable, convenient.

8

Pavani

24 Nov 2025

·

Stayed 2 nights

Good clean room & amenities

6

Amy

12 Jun 2023

·

Stayed 3 nights

Property was fine. Stayed Thursday-Sunday. Asked several times for a room clean/freshening up & did not get it. Waste cans we’re not emptied in our rooms & we did not get clean towels at any point during our stay.

10

Heather

3 Nov 2025

·

Stayed 3 nights

Room was clean, staff was helpful and friendly, breakfast was solid.

4

Erica

28 May 2024

·

Stayed 2 nights

The coffee machine did not work. The sing was stopped up. Although, the maintenance man from another hotel came by to fix the problem, I was instructed to try to fix the problem, myself. I asked to be moved the same day and of course I was told there were no vacancies. The carpet was very dirty and the tile was falling apart in the bathroom. The shower is super slippery and nothing was sanitized in the room. Limited parking in front of hotel. There is a garage, but, some of the guests double park or dont park within lines.

10

Katrina E

9 Aug 2025

·

Stayed 4 nights

This is located in a very convenient spot and safe area. There is a running path across the street that is next to a small lake. The front desk staff was professional, I enjoyed talking to them, and both the ladies were quick to help anyone they spoke with. Probably the only drawback was there were hairs from the previous occupant in the bathroom, and since I normally use the stairs, I noticed the same dead bug next to the bottom floor stairway entrance over a multi-day period. The tub needs a little more texture on the bottom and gets quite slick when wet, and some of the exercise machines didn't work. There are a nice variety of machines and free weights. Overall, it was a nice stay but there are small things that could be fixed. Again, great job on your front desk staff.

10

Yuneibis

6 Mar 2025

·

Stayed 1 night

Super clean, breakfast very good, parking safe, customer service excellent. Rooms are very nice and everything is new. ♡´･ᴗ･`♡

6

Tammy

5 Dec 2022

·

Stayed 19,330 nights

Room was not properly cleaned. There was a dirty sock and ear plug still on floor. Bathroom toilet paper roll coming out of the wall. There was no bath mat and had to use a hand towel for shower. The overall cleanliness of bathroom was least to be desired. Breakfast was mediocre and had to ask for Items . Also was told breakfast was served at 6am when leaving on a Sunday morning at 6:30 am there was no breakfast being served.

10

Ellen

18 Dec 2022

·

Stayed 19,343 nights

My stay at the Holiday Inn ExpressMy stay at the Holiday Inn express, was a pleasant one. The facility smelled nice and appeared to be very clean. My room was clean and comfortable. I had an amazing nights sleep and woke up well rested.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, comfortable, and modern-feeling; many compliment the beds and strong AC. Some mention noise from above, minor wear or odors, low water pressure, suite layouts without separate living areas, or accessibility rooms with tub instead of walk-in shower.

Related guest reviews

10

Candice

8 Aug 2025

·

Stayed 2 nights

Very clean. Bathroom spacious. Ac worked really well. Breakfast was delicious. Staff very friendly.

10

Deanna

9 Jun 2024

·

Stayed 2 nights

Great, happy, nice staff even though we checked in at 11PM. The room was bigger than expected. Nice entry way with mirror, shelf, little kitchenette like area. Nice light in entry way. Small microwave, Keurig, coffee and tea, coffee cups, drink cups, ice bucket. The fridge was decent size but no freezer area. The fridge was set to very cold so I set what I needed frozen on the top where there was a frosted area but some of the things froze at the bottom as well but not a big deal to us. Big armoire with extra blanket, hangers, laundry bags, safe, iron, ironing board. Room was accessible with audio/visual doorbell. Low counters in the bathroom and wheelchair accessible. Lots of towels available. Body lotion and hand soap. Big area to bring a wheelchair in. Light up mirror and overhead light with fan. Extra toilet paper available. Big shower with low threshold. Shampoo, conditoner, and soap. Grab bars in shower. Only thing I would add is a grab bar by toilet. Bed, sheets, pillows were comfy got a great nights sleep. Nightstands both had personal lamps, two plugs, and one USB port on each night stand. There was a chaise lounge that was comfy with a lamp next to it. Desk with office chair and lamp with plug and USB port. Bench below the flat screen TV. HDMI and USB ports on TV so if you want to bring entertainment it can plug into it. Internet is slow so I used my hotspot for the fire stick but no problem. Breakfast was good but not a big selection.

8

kirsten

30 Jan 2025

·

Stayed 3 nights

Room was clean, staff was friendly but terrible water pressure in the shower

8

Christopher

6 Jan 2025

·

Stayed 1 night

Rooms were pretty standard. AC was super cold, which was great! Room smelled a little funny. Breakfast was very mediocre.

8

Veronica

26 Dec 2024

·

Stayed 3 nights

Suite does not have living room separated.

10

Todd J

17 Aug 2025

·

Stayed 1 night

Stayed here for the National Volleyball Tournament my daughter was competing in. The room was spacious and comfortable, and the pool was great! Would definitely come back to this location!

10

James

8 Jun 2024

·

Stayed 1 night

Clean , updated and large rooms. Would definitely stay here again.

8

Gary

15 Dec 2025

·

Stayed 3 nights

Nice breakfast options with fresh coffee. They don't have half & half but do have creamer substitute. Have a free parking garage but very tight spaces. Great location to AT&T stadium, the Star, the Winstar Casino, and Dallas. Could hear the people above at 1 AM and 5 AM which was disappointing. Based on location, might stay there again.

10

Karen

5 Mar 2024

·

Stayed 4 nights

I had the handicap accessible room. The doorway to the bath slid from side to side instead of having to be opened into or out of the enormous bathroom. There was good railing around all the necessary areas. All the towels and soap and sink were very accessible. There was even a eyehole in the door at wheelchair level. The microwave and fridge were wheelchair accessible as well. The shower situation was not wheelchair accessible. It was in a tub, not even a walk-in shower which I thought was very odd. There were plenty of handrails all around the tub though. Overall, our stay was wonderful and the place was clean and the staff was very friendly!

10

Brianne

4 Jan 2025

·

Stayed 1 night

The location was close to my office and relatively easy to get to/from. Parking was a tight fit at times but always available. Bed was extremely comfortable, and the room was quiet. Breakfast was great, although the tables and seats seemed worn out and could use replacing.

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Service

Staff are widely described as friendly, professional, and helpful, with several shout-outs to front-desk team members. However, some guests experienced early check-in delays, communication issues, or disputes about room assignments, refunds, or duplicate charges.

Related guest reviews

4

Angie

6 Jan 2025

·

Stayed 1 night

I called Saturday before my arrival and the person on the phone was upset and we had a small disagreement and she said she was canceling my reservation but I still could not get a refund because my reservation was prepaid and non refundable. The disagreement was with my company and not even me, so she said I’ll cancel it all and that was that! So now I am out 100 and had to book elsewhere for the night which cost me another 100.

10

Devin

20 Aug 2025

·

Stayed 1 night

Very clean and staff was great!

10

Anne

8 Apr 2023

·

Stayed 1 night

The staff was amazing. As a nursing mom, needing to pump while traveling, the support that was offered to me, was amazing. Sandy at the dront desk was especially helpful.

10

MAYKEL

1 Jun 2024

·

Stayed 2 nights

Staff super helpful!!!

6

Marshall

31 Mar 2025

·

Stayed 1 night

I stayed here because the Hampton down the road that I had normally been staying at for business trips was all booked. The Hampton’s service is top-notch and I was expecting the same for this hotel serving customers on the same block… I was let down. The hotel and stay itself was fine overall. What disappointment me the most was the service. I was driving in from 1,000 miles away and was going to be arriving early around noon instead of 3:00pm at normal check-in. I called pretty early in the morning to alert the front desk about this and ask if my 2 rooms could be ready early and was told that she did not know and that I needed to call later. This was fine initially. However, every time I called back, I got the same response. I arrived in person at the hotel at noon and was still told the same thing and was further told that it was due to housekeeping being short-staffed. I asked for a call when the rooms were ready and left to kill some time. After never receiving a call, I returned at 3:00… The rooms were still “not ready.” I was told that the housekeeper was incredibly busy and was just now able to get to my room. However, she was just hanging out in the front office with the receptionist and pulled her cart out of the office to go upstairs as I was being told this so she was clearly not out working. Minutes later, I was told that my rooms were ready. She clearly did not have time to ready them that quickly so I don’t know why getting them was delayed until that moment.

10

Heather

3 Nov 2025

·

Stayed 3 nights

Room was clean, staff was helpful and friendly, breakfast was solid.

10

Katrina E

9 Aug 2025

·

Stayed 4 nights

This is located in a very convenient spot and safe area. There is a running path across the street that is next to a small lake. The front desk staff was professional, I enjoyed talking to them, and both the ladies were quick to help anyone they spoke with. Probably the only drawback was there were hairs from the previous occupant in the bathroom, and since I normally use the stairs, I noticed the same dead bug next to the bottom floor stairway entrance over a multi-day period. The tub needs a little more texture on the bottom and gets quite slick when wet, and some of the exercise machines didn't work. There are a nice variety of machines and free weights. Overall, it was a nice stay but there are small things that could be fixed. Again, great job on your front desk staff.

2

Mohamed Khaled

1 Jun 2024

·

Stayed 1 night

They did not give us the suite we reserved. I believe they give it to someone else. Sadly, the front desk lady was untruthful claiming they do not have such a room. A legal action will be taken.

10

Tyra

21 Dec 2023

·

Stayed 3 nights

The staff was excellent, very friendly and every time I'm go there I'm happy with my stay.

10

Omar

25 Aug 2024

·

Stayed 1 night

The property was very clean. Quick access to the freeway and to restaurants. Mohammed at the front desk was polite and helpful.

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AI-generated summary based on recent guest reviews

Location

Location is consistently described as convenient and safe, with easy access to major highways, the airport, and nearby restaurants and shopping; some enjoyed a lakeside running path across the street. Suits both quick overnights and visits around the DFW area.

Related guest reviews

10

Kimberly

18 Sept 2023

·

Stayed 2 nights

The location was great for our short trip. Hotel was nice and rooms were spacious. Would definitely stay here again. Breakfast was very decent for a hotel this size.

10

Eleanor

22 Apr 2023

·

Stayed 2 nights

Close to interstate.. central for our needs

10

Selena

6 Dec 2024

·

Stayed 2 nights

Clean hotel, not like others I have stayed at. No issues during check in/out. Easy access to the highway!

10

Chris

7 Aug 2023

·

Stayed 1 night

Easy to access from major highway and clean atmosphere..

10

Robert

27 Mar 2023

·

Stayed 2 nights

Great hotel and lots of restaurants and shopping close by. Safe location

10

Katrina E

9 Aug 2025

·

Stayed 4 nights

This is located in a very convenient spot and safe area. There is a running path across the street that is next to a small lake. The front desk staff was professional, I enjoyed talking to them, and both the ladies were quick to help anyone they spoke with. Probably the only drawback was there were hairs from the previous occupant in the bathroom, and since I normally use the stairs, I noticed the same dead bug next to the bottom floor stairway entrance over a multi-day period. The tub needs a little more texture on the bottom and gets quite slick when wet, and some of the exercise machines didn't work. There are a nice variety of machines and free weights. Overall, it was a nice stay but there are small things that could be fixed. Again, great job on your front desk staff.

8

Gary

15 Dec 2025

·

Stayed 3 nights

Nice breakfast options with fresh coffee. They don't have half & half but do have creamer substitute. Have a free parking garage but very tight spaces. Great location to AT&T stadium, the Star, the Winstar Casino, and Dallas. Could hear the people above at 1 AM and 5 AM which was disappointing. Based on location, might stay there again.

8

Melissa

9 Mar 2025

·

Stayed 4 nights

Great location

10

Enrique

18 May 2024

·

Stayed 1 night

Close to restaurants and shopping

10

Daniel

22 Feb 2025

·

Stayed 4 nights

This property is close to the airport and centrally located for all the things we do in Dallas. We have been happy to stay here numerous times.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is broadly well regarded for quality and options, including items like pancakes and cinnamon rolls. A minority found it mediocre or repetitive, and one review noted the breakfast area furnishings felt worn.

Related guest reviews

10

Candice

8 Aug 2025

·

Stayed 2 nights

Very clean. Bathroom spacious. Ac worked really well. Breakfast was delicious. Staff very friendly.

10

MONTY

11 Oct 2023

·

Stayed 2 nights

The breakfast was first class, and very tidy and clean.

8

Oliver

14 Nov 2024

·

Stayed 3 nights

Was warmly greeted by staff, got a comfy room. My only complaint are the lack of variety at the morning breakfast. It was exactly the same for 3 straight days. You guys would benefit having an airport shuttle also

10

Wendy

16 Jun 2024

·

Stayed 1 night

This hotel exceeded my expectations. I’m from New Orleans and the front desk lady happen to be from the Greater Nola area. It was refreshing to talk to someone from back home. The smell of the hotel was amazing! It was so clean, bright, and inviting. The location is fantastic! The room was perfect. Breakfast was great as well, so many options to choose from and everything was fresh! We sat in the dining area to eat, it really was a wonderful way to start the day. The parking garage was also a bonus. We live in Fort Worth, but I didn’t wanna drive back home at night, so we only stayed one night. If we ever need to stay a night or two in the area, this hotel is definitely our choice.

8

Christopher

6 Jan 2025

·

Stayed 1 night

Rooms were pretty standard. AC was super cold, which was great! Room smelled a little funny. Breakfast was very mediocre.

10

Heather

3 Nov 2025

·

Stayed 3 nights

Room was clean, staff was helpful and friendly, breakfast was solid.

8

Gary

15 Dec 2025

·

Stayed 3 nights

Nice breakfast options with fresh coffee. They don't have half & half but do have creamer substitute. Have a free parking garage but very tight spaces. Great location to AT&T stadium, the Star, the Winstar Casino, and Dallas. Could hear the people above at 1 AM and 5 AM which was disappointing. Based on location, might stay there again.

10

Yuneibis

6 Mar 2025

·

Stayed 1 night

Super clean, breakfast very good, parking safe, customer service excellent. Rooms are very nice and everything is new. ♡´･ᴗ･`♡

6

Tammy

5 Dec 2022

·

Stayed 19,330 nights

Room was not properly cleaned. There was a dirty sock and ear plug still on floor. Bathroom toilet paper roll coming out of the wall. There was no bath mat and had to use a hand towel for shower. The overall cleanliness of bathroom was least to be desired. Breakfast was mediocre and had to ask for Items . Also was told breakfast was served at 6am when leaving on a Sunday morning at 6:30 am there was no breakfast being served.

10

Staci

16 Jun 2024

·

Stayed 1 night

Our stay was amazing and it has made me a believer in Holiday Inn Express!! Seriously, the BEST breakfast we have ever had in a hotel! Everyone was also kind and the rooms were very nice!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$110
February	US$121
March	US$116
April	US$127
May	US$123
June	US$157
July	US$97
August	US$119
September	US$124
October	US$138
November	US$132
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $144	17 $182	18 $98	19 $101
20 $91	21 $118	22 $133	23 $139	24 $107	25 $100	26 $93
27 $90	28 $116	29 $150	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $104	3 $103
4 $94	5 $128	6 $142	7 $140	8 $127	9 $165	10 $151
11 $104	12 $120	13 $136	14 $135	15 $131	16 $117	17 $117
18 $105	19 $133	20 $153	21 $151	22 $134	23 $117	24 $117
25 $117	26 $120	27 $144	28 $132	29 $117	30 $110	31 $110

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Monthly average prices

About this property

Location

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What guests think

Property policies

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FAQs about Holiday Inn Express & Suites Dallas NW - Farmers Branch by IHG

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