Ember Locke Kensington
US$233
/ night
Avg. for October
Prices for Ember Locke Kensington
Select dates to see prices and availability
US$233
/ night
Avg. for October
Monthly average prices
Nightly prices at Ember Locke Kensington average US$146 in the cheapest month (January) and US$256 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$146 |
| February | US$150 |
| March | US$175 |
| April | US$176 |
| May | US$210 |
| June | US$252 |
| July | US$256 |
| August | US$182 |
| September | US$243 |
| October | US$233 |
| November | US$219 |
| December | US$238 |
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Oct · US$233
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Most expensive: July (~US$256)
Cheapest: January (~US$146)
About this property
Enjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless internet access and a banquet hall.
Amenities
Enjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless internet access and a banquet hall.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
Dining
Stop by the hotel's restaurant, EVE, for lunch or dinner, or grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 121 air-conditioned rooms featuring Smart televisions. Satellite television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided weekly.
Location
With a stay at Ember Locke Kensington in London (London City Centre), you'll be within a 5-minute drive of Royal Albert Hall and Hyde Park. This hotel is 0.5 mi (0.8 km) from Kensington High Street and 2.9 mi (4.6 km) from Oxford Street.
What's nearby
Cromwell Road(0.1 Miles)
Holland Park(0.4 Miles)
Kensington High Street(0.5 Miles)
Natural History Museum(0.8 Miles)
Olympia Events(0.8 Miles)
Kensington Gardens(0.8 Miles)
Imperial College London(0.8 Miles)
Victoria and Albert Museum(1 Miles)
Kensington Palace(1.1 Miles)
Royal Albert Hall(1.2 Miles)
Hyde Park(1.3 Miles)
Portobello Road Market(1.4 Miles)
Eventim Apollo(1.4 Miles)
Stamford Bridge Stadium(1.5 Miles)
Queensway(1.5 Miles)
London City Airport (LCY)(13.1 Miles)
Heathrow Airport (LHR)(13.8 Miles)
Gatwick Airport (LGW)(55.9 Miles)
Luton Airport (LTN)(37.1 Miles)
Stansted Airport (STN)(75.1 Miles)
Parking
Restaurant
Non-smoking rooms
Banquet facilities
Safe-deposit box
Garden
Location
202 Cromwell Road, Abingdon, London, England, United Kingdom
Cromwell Road (0.1 Miles)
Holland Park (0.4 Miles)
Kensington High Street (0.5 Miles)
Natural History Museum (0.8 Miles)
Olympia Events (0.8 Miles)
Kensington Gardens (0.8 Miles)
Room options
6
the Room
Room details
1 Large Double Bed
Sleeps 2
237 ft²
Air ConditioningHeatingPrivate Bathroom
9
Deluxe Studio Accessible
Room details
1 Large Double Bed
Sleeps 2
291 ft²
Separate Dining AreaAir ConditioningHeatingKitchen
8
Superior Studio Garden View
Room details
1 Large Double Bed
Sleeps 2
226 ft²
Air ConditioningHeatingKitchen
7
Family Apartment
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
323 ft²
Separate Dining AreaAir ConditioningHeatingKitchen
5
Superior Studio
Room details
1 Large Double Bed
Sleeps 2
226 ft²
Air ConditioningHeatingKitchen
9
Signature Suite
Room details
2 Single Beds
Sleeps 2
366 ft²
Separate Dining AreaAir ConditioningHeatingKitchen
Guest reviews of Ember Locke Kensington
8.7
Fabulous
Based on 1,436 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Ember Locke Kensington, guests praise the friendly staff, stylish apartment-style rooms with kitchenettes, and a convenient location near Earl’s Court, while recurring drawbacks include limited housekeeping, dim lighting, and temperature control or plumbing issues.
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What guests think
At Ember Locke Kensington, guests praise the friendly staff, stylish apartment-style rooms with kitchenettes, and a convenient location near Earl’s Court, while recurring drawbacks include limited housekeeping, dim lighting, and temperature control or plumbing issues.
The common areas have a lively vibe with a cafe/bar, garden space, and handy laundry and gym, though one elevator is sometimes out of service. Many find breakfast, coffee and pizza tasty, but service at breakfast can be slow or understaffed. Rooms range from spacious studios to tighter or split-level layouts; some are very quiet, while street-facing or window-open stays can bring noise. It suits travelers who like a lively atmosphere and easy access to the Tube.
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AI-generated summary based on recent guest reviews
Facilities
Lively shared spaces with a cafe/bar, restaurant and a pleasant garden; laundry facilities are handy and the gym is useful but modest. Guests note occasional issues such as one elevator out of service and, at times, no towels in the gym or the courtyard being closed.
Related guest reviews
6
Cheryl
1 May 2025
·
Stayed 6 nights
Stayed 1 week in late April in modified studio ("one bedroom open plan suite") at about $300/night. For that rate, I expected A LOT more. As another reviewer pointed out, it the hotel is very stingy. Asking for more coffee pods is not uncommon and providing liquid soap but no washcloths is just silly. Positive Staff is very friendly and helpful Luggage storage if needed but we were able to check in early as our room was ready Bed comfortable Room/bathroom very clean Some food is available in the hotel Hot water Safe available in room Small dishwasher Small combo washer/dryer Small refrigerator Blackout shades C-usb connections by bedstand Good wifi Negative Shower/tub is a bit difficult to get out of as it is deep and the only handhold is the towel rack No washcloths are provided!!! It might be awkward for a tall person to get into the bed as it is in an alcove with slanted walls Have to buy more coffee pods if you want more than the 2 provided Kitchen lighting is minimal Only 1 of 2 lifts were working over the entire week stay and things didn't look good for it being fixed anytime soon Could hear a lot of sirens and road noise, especially at night If you have mobility issues, know that there are 7 steps to get to the front door. There is an outdoor lift but it looks like you have to notify the staff to use it. About the location About 7 min walk to tube Felt safe walking at night Many restaurants within walking distance
Stayed 1 week in late April in modified studio ("one bedroom open plan suite") at about $300/night. For that rate, I expected A LOT more. As another reviewer pointed out, it the hotel is very stingy. Asking for more coffee pods is not uncommon and providing liquid soap but no washcloths is just silly. Positive Staff is very friendly and helpful Luggage storage if needed but we were able to check in early as our room was ready Bed comfortable Room/bathroom very clean Some food is available in the hotel Hot water Safe available in room Small dishwasher Small combo washer/dryer Small refrigerator Blackout shades C-usb connections by bedstand Good wifi Negative Shower/tub is a bit difficult to get out of as it is deep and the only handhold is the towel rack No washcloths are provided!!! It might be awkward for a tall person to get into the bed as it is in an alcove with slanted walls Have to buy more coffee pods if you want more than the 2 provided Kitchen lighting is minimal Only 1 of 2 lifts were working over the entire week stay and things didn't look good for it being fixed anytime soon Could hear a lot of sirens and road noise, especially at night If you have mobility issues, know that there are 7 steps to get to the front door. There is an outdoor lift but it looks like you have to notify the staff to use it. About the location About 7 min walk to tube Felt safe walking at night Many restaurants within walking distance
10
Jane
17 Jul 2025
·
Stayed 27 nights
Very cool vibe, friendly staff, welcoming to all ages. Convenient location: less than 10 minutes to groceries (fridge, stove, microwave in room), same distance to underground station, even less to bus stops (one right outside the door), lots of places to eat within walking distance (a pub, fast food, breakfast/lunch, ethnic cuisine). Laundry facilities a wonderful feature. Also a restaurant on the ground floor for breakfast as well as pizza, and a small cafe area in the lobby. Very close to Design Museum (10 minute walk), V&A and Hyde Park (both 2 stops on underground or short bus ride). Everything you might want to do is reachable.
Very cool vibe, friendly staff, welcoming to all ages. Convenient location: less than 10 minutes to groceries (fridge, stove, microwave in room), same distance to underground station, even less to bus stops (one right outside the door), lots of places to eat within walking distance (a pub, fast food, breakfast/lunch, ethnic cuisine). Laundry facilities a wonderful feature. Also a restaurant on the ground floor for breakfast as well as pizza, and a small cafe area in the lobby. Very close to Design Museum (10 minute walk), V&A and Hyde Park (both 2 stops on underground or short bus ride). Everything you might want to do is reachable.
10
Matthew
21 Nov 2024
·
Stayed 4 nights
Great stay, comfortable and well designed room. Warm friendly welcome. The ac didn’t work but it was very cold outside so we opened the window. Ambient temperature in the room was too warm for sleeping otherwise. Apart from this perfect stay, clean well appointed room and super quiet. Gym is a bit sparse so wouldn’t bother with this.
Great stay, comfortable and well designed room. Warm friendly welcome. The ac didn’t work but it was very cold outside so we opened the window. Ambient temperature in the room was too warm for sleeping otherwise. Apart from this perfect stay, clean well appointed room and super quiet. Gym is a bit sparse so wouldn’t bother with this.
8
Matt
18 Aug 2024
·
Stayed 7 nights
Great location, fun vibe in the lobby with cafe, working spaces, and a great pizza pop up while I was there. Handy for longer stays with Miele professional grade washers and dryers in the basement along with detergent pods. 1 of 2 lifts was broken the whole week I was there which could be pretty annoying. Bed was pretty lumpy and not comfortable, toilet flush didn't work quite right, and the shower head could only be set at certain angles which were either too vertical or too horizontal for me. Shower also wouldn't drain quick enough so after a 5min shower you were standing in ankle deep water. I did raise this but didn't see improvement. Kitchenette was great for cooking small meals for 1 or 2. Definitely would stay again but there is room for improvement.
Great location, fun vibe in the lobby with cafe, working spaces, and a great pizza pop up while I was there. Handy for longer stays with Miele professional grade washers and dryers in the basement along with detergent pods. 1 of 2 lifts was broken the whole week I was there which could be pretty annoying. Bed was pretty lumpy and not comfortable, toilet flush didn't work quite right, and the shower head could only be set at certain angles which were either too vertical or too horizontal for me. Shower also wouldn't drain quick enough so after a 5min shower you were standing in ankle deep water. I did raise this but didn't see improvement. Kitchenette was great for cooking small meals for 1 or 2. Definitely would stay again but there is room for improvement.
10
Tara
20 Jul 2025
·
Stayed 9 nights
The Ember Locke Kensington offers several lounge areas to sit and read quietly or enjoy a drink. There is also a lovely and spacious garden area for guests’ enjoyment. Our room included a washer and dryer all-in-one unit which was handy. Laundry detergent is provided. There is also a small fridge, microwave, and induction cooktop. Bath soap and shampoo is provided, but not body lotion which would have bee appreciated. Our room was on two levels, with the kitchen, seating area, and shower on the lower floor, and the beds, dresser, and half-bath on the upper floor. Beds are large and comfortable. Our only complaint is that there is not adequate lighting. A bright light in the lower seating area is needed to be able to read comfortably once the sun goes down. A mirror in the half-bath would have been much appreciated.
The Ember Locke Kensington offers several lounge areas to sit and read quietly or enjoy a drink. There is also a lovely and spacious garden area for guests’ enjoyment. Our room included a washer and dryer all-in-one unit which was handy. Laundry detergent is provided. There is also a small fridge, microwave, and induction cooktop. Bath soap and shampoo is provided, but not body lotion which would have bee appreciated. Our room was on two levels, with the kitchen, seating area, and shower on the lower floor, and the beds, dresser, and half-bath on the upper floor. Beds are large and comfortable. Our only complaint is that there is not adequate lighting. A bright light in the lower seating area is needed to be able to read comfortably once the sun goes down. A mirror in the half-bath would have been much appreciated.
10
Anne
11 Aug 2025
·
Stayed 3 nights
Had an amazing stay! 10/10. the staff was so kind and helpful, the restaurant was great and the hotel itself was wonderful. Also LOVED the location. The gym was also 10/10! Higly recommend.
Had an amazing stay! 10/10. the staff was so kind and helpful, the restaurant was great and the hotel itself was wonderful. Also LOVED the location. The gym was also 10/10! Higly recommend.
10
Sean
18 Sept 2024
·
Stayed 3 nights
I had a very nice stay at Ember Locke Kensington. The decor in the hotel, and in the rooms themselves, is excellent. The room was comfortable with good air conditioning and was very comfortable. I made use of the kitchenette. Only complaint is that one elevator was down and the elevator that was working was a bit dirty and could have used a food cleaning.
I had a very nice stay at Ember Locke Kensington. The decor in the hotel, and in the rooms themselves, is excellent. The room was comfortable with good air conditioning and was very comfortable. I made use of the kitchenette. Only complaint is that one elevator was down and the elevator that was working was a bit dirty and could have used a food cleaning.
10
Thomas
26 Mar 2024
·
Stayed 3 nights
Great location. Easy access to subway station. Too bad the courtyard was closed for renovation during our stay though. Wonderful, helpful, enthusiastic staff.
Great location. Easy access to subway station. Too bad the courtyard was closed for renovation during our stay though. Wonderful, helpful, enthusiastic staff.
10
Nicholas
29 Mar 2025
·
Stayed 7 nights
Quite simply, this is a fantastic hotel in an excellent location. The pictures included in the listing are accurate. The common areas and the two rooms we had were exactly what we expected. There is even a free laundry (with washing powder) by the fitness room! A bus stop out front, a 20 minute loading zone for cars just a few yards away and loads of restaurants and shops surrounding the Earls Court Tube station just a 3 minute walk down the street. The hotel had many amenities and activities on, and was always buzzing with people in the bar and lobby. It felt safe and fun and the staff was pleasant and inviting. A real gem of a hotel that I will definitely seek out on my next trip to London. I would offer one small piece of advice to any future visitor: Although the rooms have heat, they do not have cooling (not unusual for UK rooms). We were there in March and could just crack the window for some air but if you were to visit in the warmer months, you may want to inquire about a fan.
Quite simply, this is a fantastic hotel in an excellent location. The pictures included in the listing are accurate. The common areas and the two rooms we had were exactly what we expected. There is even a free laundry (with washing powder) by the fitness room! A bus stop out front, a 20 minute loading zone for cars just a few yards away and loads of restaurants and shops surrounding the Earls Court Tube station just a 3 minute walk down the street. The hotel had many amenities and activities on, and was always buzzing with people in the bar and lobby. It felt safe and fun and the staff was pleasant and inviting. A real gem of a hotel that I will definitely seek out on my next trip to London. I would offer one small piece of advice to any future visitor: Although the rooms have heat, they do not have cooling (not unusual for UK rooms). We were there in March and could just crack the window for some air but if you were to visit in the warmer months, you may want to inquire about a fan.
10
Darren
7 Dec 2025
·
Stayed 1 night
Overall our stay was fabulous and the hotel is very unique and quirky. We arrived 3 hours early to drop our bags off and John at the reception allowed us to check in which was much appreciated. In fact his service and friendliness were outstanding during our short stay. Our studio room was lovely and spacious and we loved how it was decorated. We had cocktails at the bar in the evening which was lively and the staff were very helpful. The onsite gym was also very good with plenty of equipment. The only issues during our stay were firstly that there were no towels in the gym and also they seemed under staffed at breakfast. We waited a long time for our coffee and food but the food itself was excellent when it did arrive. We would definitely stay again as the location was also excellent.
Overall our stay was fabulous and the hotel is very unique and quirky. We arrived 3 hours early to drop our bags off and John at the reception allowed us to check in which was much appreciated. In fact his service and friendliness were outstanding during our short stay. Our studio room was lovely and spacious and we loved how it was decorated. We had cocktails at the bar in the evening which was lively and the staff were very helpful. The onsite gym was also very good with plenty of equipment. The only issues during our stay were firstly that there were no towels in the gym and also they seemed under staffed at breakfast. We waited a long time for our coffee and food but the food itself was excellent when it did arrive. We would definitely stay again as the location was also excellent.
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviewers describe clean rooms, yet cleanliness and upkeep can be inconsistent. Repeated reports mention dusty areas or mold, weekly-only housekeeping with rubbish lingering in corridors, and maintenance issues like weak toilet flush, slow drains, or delayed hot water.
Related guest reviews
2
Miss
22 Dec 2024
·
Stayed 2 nights
Unfortunately we stayed for 2 nights and had no hot water for the entirety of the stay. I mean it was bitter cold and I actually cried when trying to shower to get clean it was so bad. I informed them the first morning but when we arrived back that night, it was still not sorted and when I tried to get further help from reception, there was actually only a security guard available and was unable to help. Whilst staff were friendly and nice, I feel this experience is totally unacceptable!
Unfortunately we stayed for 2 nights and had no hot water for the entirety of the stay. I mean it was bitter cold and I actually cried when trying to shower to get clean it was so bad. I informed them the first morning but when we arrived back that night, it was still not sorted and when I tried to get further help from reception, there was actually only a security guard available and was unable to help. Whilst staff were friendly and nice, I feel this experience is totally unacceptable!
6
Christin
24 Aug 2025
·
Stayed 2 nights
I have been wanting to stay at Ember Locke for quite some time due to the good reviews and quiet location in South Kensington compared to the city centre of London. The hotel is in close walking distance to Earls Court (5min walk), where the tube takes you pretty much anywhere you want to go in London. The hotel itself is cozy and very welcoming. I like the design and orangey theme they have. The staff is kind and helpful but very slow, bring time and patience. We arrived late on a Friday evening close to midnight. We were given an upgrade with two adjacent rooms on the lower ground floor, which was a nice gesture I thought. When we got to the room one of the bathrooms had an awful smell, which I believed to have come from the drains. Nothing unusual on the lower ground in an old building but to my shock the bathroom hasn’t been cleaned properly! We resorted to the second room, where the towels had been used in the bathroom as well. To make the story short, I didn’t feel comfortable after that initial experience and got very picky lolloping around the room, the curtains very dusty, headboards not cleaned. We had two single beds as one, the toppers could need a proper shaking, the mattress was too hard for me and the pillows felt like a rock. Overall I am not happy with the stay but we were given complementary breakfast for one morning.
I have been wanting to stay at Ember Locke for quite some time due to the good reviews and quiet location in South Kensington compared to the city centre of London. The hotel is in close walking distance to Earls Court (5min walk), where the tube takes you pretty much anywhere you want to go in London. The hotel itself is cozy and very welcoming. I like the design and orangey theme they have. The staff is kind and helpful but very slow, bring time and patience. We arrived late on a Friday evening close to midnight. We were given an upgrade with two adjacent rooms on the lower ground floor, which was a nice gesture I thought. When we got to the room one of the bathrooms had an awful smell, which I believed to have come from the drains. Nothing unusual on the lower ground in an old building but to my shock the bathroom hasn’t been cleaned properly! We resorted to the second room, where the towels had been used in the bathroom as well. To make the story short, I didn’t feel comfortable after that initial experience and got very picky lolloping around the room, the curtains very dusty, headboards not cleaned. We had two single beds as one, the toppers could need a proper shaking, the mattress was too hard for me and the pillows felt like a rock. Overall I am not happy with the stay but we were given complementary breakfast for one morning.
6
Chiu Patrick
5 Dec 2025
·
Stayed 5 nights
You need to check their negative feedback too before making decision. This property is not a typical hotel! They do house keeping once a week only. I stay 5 nights and I need to ask for clean towel, toilet paper almost everyday. No garbage collecting as well! There is no phone in the room and you need to go down to reception in case you need anything. The room is very dark and it is not very convenient. The breakfast is ok but look at the condition of the toast served. I will find another hotel next time.
You need to check their negative feedback too before making decision. This property is not a typical hotel! They do house keeping once a week only. I stay 5 nights and I need to ask for clean towel, toilet paper almost everyday. No garbage collecting as well! There is no phone in the room and you need to go down to reception in case you need anything. The room is very dark and it is not very convenient. The breakfast is ok but look at the condition of the toast served. I will find another hotel next time.
6
Chris
21 Nov 2025
·
Stayed 9 nights
Let’s start with the fact that there is no outside light to the building. Not great for security. The staff were pleasant and helpful. Ground floor amenities were satisfactory. Issues: Not pre-informed that there was no daily housekeeping for room. The bed was up against one wall making it near impossible for that person to easily get in and out of bed. The room lighting was poor. Mold in the shower. Had a sink, hotplate, dishes etc but no dish soap or dish towels. By our experience with 4 star hotels, Ember Locke did not come close. At best, it was a low 3. The one reason we picked a hotel over an ABNB was because we were expecting daily housekeeping and lack of this was very disappointing. We would have chosen elsewhere had we known.
Let’s start with the fact that there is no outside light to the building. Not great for security. The staff were pleasant and helpful. Ground floor amenities were satisfactory. Issues: Not pre-informed that there was no daily housekeeping for room. The bed was up against one wall making it near impossible for that person to easily get in and out of bed. The room lighting was poor. Mold in the shower. Had a sink, hotplate, dishes etc but no dish soap or dish towels. By our experience with 4 star hotels, Ember Locke did not come close. At best, it was a low 3. The one reason we picked a hotel over an ABNB was because we were expecting daily housekeeping and lack of this was very disappointing. We would have chosen elsewhere had we known.
4
Annie
27 May 2024
·
Stayed 4 nights
I’ve stayed here twice in the last month. The design and common areas are very cute, they’ve done a nice job with it. However the plumbing has some very significant issues. The toilets do not adequately flush, the shower drains extremely slowly, and in order to get hot water for the top floor you must run the water at least 20 minutes. Yes, that was really the solution the front desk offered. For us it took 24 minutes to get warm enough water (not hot) to take a shower. Another guest had water overflowing in her room while I was there, so the plumbing issue is wide spread. I really hope they are able to address these issues because it could be a nice, fun place if the plumbing was sorted.
I’ve stayed here twice in the last month. The design and common areas are very cute, they’ve done a nice job with it. However the plumbing has some very significant issues. The toilets do not adequately flush, the shower drains extremely slowly, and in order to get hot water for the top floor you must run the water at least 20 minutes. Yes, that was really the solution the front desk offered. For us it took 24 minutes to get warm enough water (not hot) to take a shower. Another guest had water overflowing in her room while I was there, so the plumbing issue is wide spread. I really hope they are able to address these issues because it could be a nice, fun place if the plumbing was sorted.
2
Majid
7 Aug 2025
·
Stayed 3 nights
We booked this hotel as it was advertised as a four star property. I checked the reviews before booking and people on Expedia seemed happy with the property, so I booked the family room. I was concerned with heat and noise so I made sure the property is air conditioned and I checked with the hotel to see whether we can get a garden view room but was told all family rooms were street facing. On the day of check-in we had some hiccups with our travel and were late for check in. We were contacted by the property that if we don’t check in by midnight our reservation will be released! I explained the situation and was assured we will have our room. When we arrived at the property (about 1am) we were led to the basement!!! And were told all family rooms are in the basement! I have never been to a hotel (let alone a 4 star one) with rooms in the basement. The family room was just two interconnecting rooms, so I am not sure why they are only in the basement! The room was dark, dated and unclean; one toilet paper was heavily stained! It wasn’t that they didn’t notice it, the solid toilet paper was folded in the roll!! There were crumbs on the floor and stains on the carpet. We had no option but to stay the night. Early in the morning I got in contact with Expedia to help us cancel the booking as we booked for 3 nights. We were told the room was cancelled for the two future nights but we had to pay for the one night. We stayed at the Royal gardens Kensington for the same price!!!
We booked this hotel as it was advertised as a four star property. I checked the reviews before booking and people on Expedia seemed happy with the property, so I booked the family room. I was concerned with heat and noise so I made sure the property is air conditioned and I checked with the hotel to see whether we can get a garden view room but was told all family rooms were street facing. On the day of check-in we had some hiccups with our travel and were late for check in. We were contacted by the property that if we don’t check in by midnight our reservation will be released! I explained the situation and was assured we will have our room. When we arrived at the property (about 1am) we were led to the basement!!! And were told all family rooms are in the basement! I have never been to a hotel (let alone a 4 star one) with rooms in the basement. The family room was just two interconnecting rooms, so I am not sure why they are only in the basement! The room was dark, dated and unclean; one toilet paper was heavily stained! It wasn’t that they didn’t notice it, the solid toilet paper was folded in the roll!! There were crumbs on the floor and stains on the carpet. We had no option but to stay the night. Early in the morning I got in contact with Expedia to help us cancel the booking as we booked for 3 nights. We were told the room was cancelled for the two future nights but we had to pay for the one night. We stayed at the Royal gardens Kensington for the same price!!!
8
Shanshan
18 Jul 2025
·
Stayed 9 nights
Very quaint little space. Love the vibe there. No typical ‘housekeeping’ service though for 6 nights and below.
Very quaint little space. Love the vibe there. No typical ‘housekeeping’ service though for 6 nights and below.
6
Rebecca
25 Sept 2025
·
Stayed 2 nights
Good stay overall, didn’t realise it is not actually a hotel but Aparthotel. The reception had an overwhelming air freshener, would not recommend to someone with severe asthma (like myself). Some loose socks lying in the corridors which is obviously not the hotel’s fault, but rubbish bags also often in the hallway.
Good stay overall, didn’t realise it is not actually a hotel but Aparthotel. The reception had an overwhelming air freshener, would not recommend to someone with severe asthma (like myself). Some loose socks lying in the corridors which is obviously not the hotel’s fault, but rubbish bags also often in the hallway.
6
Melanie
13 Dec 2025
·
Stayed 7 nights
Dusty room, unable to individually control temp of room which (in Dec) ended up being far too warm at times. Did not feel comfortable opening the window to cool it down since it was in the first floor. Was offered a dust-covered fan which did help some. The toilets in the rooms struggled to flush so toilet paper would stay in the bowl. On the plus side, the towels were soft and fluffy. The shower had great water pressure. There is no manual on how to operate the washer/dryer or microwave. I did manage to figure both out thankfully. I didn’t watch any television since it was located downstairs versus the more logical location of in the bedroom.
Dusty room, unable to individually control temp of room which (in Dec) ended up being far too warm at times. Did not feel comfortable opening the window to cool it down since it was in the first floor. Was offered a dust-covered fan which did help some. The toilets in the rooms struggled to flush so toilet paper would stay in the bowl. On the plus side, the towels were soft and fluffy. The shower had great water pressure. There is no manual on how to operate the washer/dryer or microwave. I did manage to figure both out thankfully. I didn’t watch any television since it was located downstairs versus the more logical location of in the bedroom.
6
Alyson
16 Sept 2025
·
Stayed 3 nights
Ember Locke- very bare bones. I did NOT realize this was essentially a self service hotel meaning- no room cleaning, no room trash pick up, no fresh towels... no service what so ever. I stayed there with my best friend 4 nights and five days. I had to go down to the front desk twice to request toilet paper. Each time they would only give me a single roll each time- stingy. I had to request a fresh towel twice in order to get one. There one was VERY small recycling and trash can in the room. Trash filled up very quickly. I asked the front desk where I could dispose of it and they said put it in the hallway. I did but the next morning it was still there. It took 24 hours for it to be taken away. If you did wanted sheets changed or room cleaned you had to pay for it. Each room had two cups, two plates, two forks, two very shallow bowls. The dish towel provided smelled sour. There was a washing machine on premise but you had to download an app to use it and pay (per front desk) 5 pounds each use (that's 7 USD). Soap in room lasted one day then ran out as bottle was not full. This was considered part of housekeeping and was not refilled. For this reason I didn't love it- I didn't realize that it was "self service" at the cost of a proper hotel. That said the design was cute although it will soon need a refresh by whatever firm they used.
Ember Locke- very bare bones. I did NOT realize this was essentially a self service hotel meaning- no room cleaning, no room trash pick up, no fresh towels... no service what so ever. I stayed there with my best friend 4 nights and five days. I had to go down to the front desk twice to request toilet paper. Each time they would only give me a single roll each time- stingy. I had to request a fresh towel twice in order to get one. There one was VERY small recycling and trash can in the room. Trash filled up very quickly. I asked the front desk where I could dispose of it and they said put it in the hallway. I did but the next morning it was still there. It took 24 hours for it to be taken away. If you did wanted sheets changed or room cleaned you had to pay for it. Each room had two cups, two plates, two forks, two very shallow bowls. The dish towel provided smelled sour. There was a washing machine on premise but you had to download an app to use it and pay (per front desk) 5 pounds each use (that's 7 USD). Soap in room lasted one day then ran out as bottle was not full. This was considered part of housekeeping and was not refilled. For this reason I didn't love it- I didn't realize that it was "self service" at the cost of a proper hotel. That said the design was cute although it will soon need a refresh by whatever firm they used.
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AI-generated summary based on recent guest reviews
Rooms
Stylish, apartment-style studios with comfy beds, kitchenettes and some washer/dryers; sizes and layouts vary, including split-level rooms and alcove beds. Common drawbacks include dim lighting, limited temperature control and occasional street noise if windows are open; some lower-ground or top-floor rooms feel dark or have tight stairs.
Related guest reviews
10
alan
6 Apr 2025
·
Stayed 1 night
Check in was easy and welcoming. A lovely quirky hotel where we felt relaxed and comfortable. The bedroom was fine and comfy The only thing I would change is to move the bed away from the wall as it was difficult to access down one side
Check in was easy and welcoming. A lovely quirky hotel where we felt relaxed and comfortable. The bedroom was fine and comfy The only thing I would change is to move the bed away from the wall as it was difficult to access down one side
8
Mary Cay
6 Oct 2024
·
Stayed 6 nights
Overall a very positive experience. However, as an older person, I found the narrow, spiral staircase to enter the bedroom level a challenge. I was so afraid that I would fall- suitcases had to stay on the first level- carrying them up would have been a challenge to me and my 27 year old daughter. Perhaps a statement in the room descriptions would be helpful. As mentioned in other reviews, lighting was dark in some areas of the unit. Other than that- it was a nice stay.
Overall a very positive experience. However, as an older person, I found the narrow, spiral staircase to enter the bedroom level a challenge. I was so afraid that I would fall- suitcases had to stay on the first level- carrying them up would have been a challenge to me and my 27 year old daughter. Perhaps a statement in the room descriptions would be helpful. As mentioned in other reviews, lighting was dark in some areas of the unit. Other than that- it was a nice stay.
10
Nia
30 Sept 2025
·
Stayed 1 night
Lovely hotel in a convenient location a short walk from Earls Court tube station. Very pleasant and helpful staff and plenty of them to assist. Nice bar area. The soundproofing in the room was excellent no noise from the busy Cromwell Rd outside. Air conditioning worked well. The room had a small kitchen area which could be screened off with a curtain which we didn’t use but was a nice feature. Clean bathroom with toiletries. Please note that you need photo ID when checking in. This wasn’t clear when making the reservation but fortunately I had a photo of my passport on my phone otherwise there may have been a problem.
Lovely hotel in a convenient location a short walk from Earls Court tube station. Very pleasant and helpful staff and plenty of them to assist. Nice bar area. The soundproofing in the room was excellent no noise from the busy Cromwell Rd outside. Air conditioning worked well. The room had a small kitchen area which could be screened off with a curtain which we didn’t use but was a nice feature. Clean bathroom with toiletries. Please note that you need photo ID when checking in. This wasn’t clear when making the reservation but fortunately I had a photo of my passport on my phone otherwise there may have been a problem.
8
Nicole
4 Oct 2025
·
Stayed 5 nights
I booked a larger room with a booth/desk work space and a small kitchenette. The room was very quiet and comfortable. The hotel is nice -- very stylish. They appear to be a Soho House light with coworking space and decor. I usually stay in Soho or Marylebone, and this for me, was a bit off the beaten path but was tube accessible - it just took a bit to get to where I wanted to go. The price was right for the stay. If you're looking for something solid at a good price, I think this is a good option.
I booked a larger room with a booth/desk work space and a small kitchenette. The room was very quiet and comfortable. The hotel is nice -- very stylish. They appear to be a Soho House light with coworking space and decor. I usually stay in Soho or Marylebone, and this for me, was a bit off the beaten path but was tube accessible - it just took a bit to get to where I wanted to go. The price was right for the stay. If you're looking for something solid at a good price, I think this is a good option.
10
KOK CHUNG
12 Aug 2025
·
Stayed 11 nights
Unique decor that looks just like the photos; well-equipped (especially the kitchenette); bed was comfortable; everything was clean. Great location — had a bus stop right outside, was within walking distance to multiple Tube stations (including Earl’s Court, which offers step-free access and was one direct trip from Heathrow Airport via the Piccadilly Line). Also within a stone’s throw of Earl’s Court Road, with plenty of supermarkets and restaurants. Room lighting was just a bit too dim for my liking, otherwise had a wonderful stay.
Unique decor that looks just like the photos; well-equipped (especially the kitchenette); bed was comfortable; everything was clean. Great location — had a bus stop right outside, was within walking distance to multiple Tube stations (including Earl’s Court, which offers step-free access and was one direct trip from Heathrow Airport via the Piccadilly Line). Also within a stone’s throw of Earl’s Court Road, with plenty of supermarkets and restaurants. Room lighting was just a bit too dim for my liking, otherwise had a wonderful stay.
8
Brian
9 Sept 2024
·
Stayed 5 nights
Location is great! Lots of food options within 5 minutes of walk. Piccadilly Line directly to Earl's Court (8 minutes walk) from LHR Terminal 2 in 45 minutes. (My first time taking the underground from LHR due to traffic jam at airport.) Staff is very friendly and nice. One big flaw is the room is very dark as mentioned by many other reviewers. The room is painted in dark color, with insufficient lighting, so not bright enough. Bed is nice a firm and sheets are clean. However, housing keeping only done if you stay for more than 7 days. (My experience is housing keeping is offered for 5 or more days, so the room can be refreshed every 3 days.) I booked the accessibility room. It was promoted as a larger room, but it did not mentioned it was half a floor below sidewalk, so the nature lighting into the room is very limited. On the other hand, if you like shower jet, this type of rooms has 8 shower jets for wheelchair bounded guests and they are nice to experience. Overall, I would consider staying there again due to the location and nice, firm, and clean bed. I would be a lot more motivated in bookint the place if the rooms are brighter with more lights, and they housing keeping is offered for 5 or more days.
Location is great! Lots of food options within 5 minutes of walk. Piccadilly Line directly to Earl's Court (8 minutes walk) from LHR Terminal 2 in 45 minutes. (My first time taking the underground from LHR due to traffic jam at airport.) Staff is very friendly and nice. One big flaw is the room is very dark as mentioned by many other reviewers. The room is painted in dark color, with insufficient lighting, so not bright enough. Bed is nice a firm and sheets are clean. However, housing keeping only done if you stay for more than 7 days. (My experience is housing keeping is offered for 5 or more days, so the room can be refreshed every 3 days.) I booked the accessibility room. It was promoted as a larger room, but it did not mentioned it was half a floor below sidewalk, so the nature lighting into the room is very limited. On the other hand, if you like shower jet, this type of rooms has 8 shower jets for wheelchair bounded guests and they are nice to experience. Overall, I would consider staying there again due to the location and nice, firm, and clean bed. I would be a lot more motivated in bookint the place if the rooms are brighter with more lights, and they housing keeping is offered for 5 or more days.
4
Elizabeth
26 Jan 2025
·
Stayed 3 nights
The bed was sunken in and hurt our backs. Also the room was facing a very busy street and was so loud even with the windows closed.
The bed was sunken in and hurt our backs. Also the room was facing a very busy street and was so loud even with the windows closed.
10
bianca
13 Apr 2025
·
Stayed 1 night
Stayed here for 1 night solo. Very safe very cute. Only thing is that you weren’t able to adjust the temperature of the room. Had to open the windows for the room to cool down. Would stay again just maybe not in the hot summer months
Stayed here for 1 night solo. Very safe very cute. Only thing is that you weren’t able to adjust the temperature of the room. Had to open the windows for the room to cool down. Would stay again just maybe not in the hot summer months
10
EMMA
24 May 2025
·
Stayed 3 nights
I loved this stay! My friend and I visited for 3 nights from Australia, it was our first trip to London. Although the location is a little further out from the main sights of London we still found the quiet and pretty location of Kensington lovely. The hotel is gorgeous, small but so much thought has gone into the layout and decor. The staff were absolutely lovely, they made us feel so welcome and went above and beyond to ensure we had a pleasant stay. Breakfast was included in our stay and they had a delicious menu to choose from. Our room was small, but comfortable. It had many great conveniences like a fridge, washer/dryer, kitchenette and more. I would absolutely stay here again and recommend to anyone who is not concerned about being right in the heart of London.
I loved this stay! My friend and I visited for 3 nights from Australia, it was our first trip to London. Although the location is a little further out from the main sights of London we still found the quiet and pretty location of Kensington lovely. The hotel is gorgeous, small but so much thought has gone into the layout and decor. The staff were absolutely lovely, they made us feel so welcome and went above and beyond to ensure we had a pleasant stay. Breakfast was included in our stay and they had a delicious menu to choose from. Our room was small, but comfortable. It had many great conveniences like a fridge, washer/dryer, kitchenette and more. I would absolutely stay here again and recommend to anyone who is not concerned about being right in the heart of London.
10
Shinji
8 Jan 2025
·
Stayed 16 nights
garden side rooms are quiet and have a nice view of an english garden
garden side rooms are quiet and have a nice view of an english garden
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, attentive and helpful, with several guests mentioning standout front-desk staff and smooth check-in. However, breakfast service can be slow and a few guests report inconsistent responses or upselling/communication missteps.
Related guest reviews
10
Maryanne
17 Apr 2025
·
Stayed 9 nights
Spent a beyond delightful 10 day stay at Ember Locke Kensington in March 2025. I have already written a personalized email to the manager commending him on their STELLAR & OUTSTANDING staff. As an owner of 12 successful businesses in Canada,we are very well acquainted with "keeping the customer satisfied." For 45 years. A business is only as good as the consistent service offered by its wonderful staff!! Professional, knowledgeable,obliging staff throughout the hotel. I MISS THEM ALL!! Very warm,welcoming & with good senses of humour.😄 Lovely room. Great kitchenette. CLEAN hotel. Funky decor which offers a unique retreat after meanders about glorious London. Capacious outdoor patio at back of hotel. Quiet & surrounded by trees & gardens. Tables with umbrellas. Great coffee & pastry shoppe inside hotel & good bar & restaurant.
Spent a beyond delightful 10 day stay at Ember Locke Kensington in March 2025. I have already written a personalized email to the manager commending him on their STELLAR & OUTSTANDING staff. As an owner of 12 successful businesses in Canada,we are very well acquainted with "keeping the customer satisfied." For 45 years. A business is only as good as the consistent service offered by its wonderful staff!! Professional, knowledgeable,obliging staff throughout the hotel. I MISS THEM ALL!! Very warm,welcoming & with good senses of humour.😄 Lovely room. Great kitchenette. CLEAN hotel. Funky decor which offers a unique retreat after meanders about glorious London. Capacious outdoor patio at back of hotel. Quiet & surrounded by trees & gardens. Tables with umbrellas. Great coffee & pastry shoppe inside hotel & good bar & restaurant.
10
Denise
14 Apr 2025
·
Stayed 6 nights
From the moment we arrived, we were made to feel right at home. John and Patricia at the front desk were wonderful, and the other staff were also attentive and friendly. The room was immaculate and comfortable. I would highly recommend this aparthotel if you are on a visit to London.
From the moment we arrived, we were made to feel right at home. John and Patricia at the front desk were wonderful, and the other staff were also attentive and friendly. The room was immaculate and comfortable. I would highly recommend this aparthotel if you are on a visit to London.
2
Sarah
26 Aug 2025
·
Stayed 2 nights
Terrible service. They do not live up to what they tell you! Will never do business with this hotel ever again
Terrible service. They do not live up to what they tell you! Will never do business with this hotel ever again
10
Sam
8 Feb 2025
·
Stayed 6 nights
We stayed for a week and it was an excellent location! It is minutes walking distance to the circle, district and Piccadilly underground lines which will take you to rail stations, to head to the airport, downtown corrections including Westminster abbey, Big Ben, Buckingham etc, and has amazing staff! They were so helpful and informative- we were highly impressed! Highly recommend!
We stayed for a week and it was an excellent location! It is minutes walking distance to the circle, district and Piccadilly underground lines which will take you to rail stations, to head to the airport, downtown corrections including Westminster abbey, Big Ben, Buckingham etc, and has amazing staff! They were so helpful and informative- we were highly impressed! Highly recommend!
8
Katie
11 Apr 2025
·
Stayed 2 nights
It was a beautiful hotel, very trendy and tastefully decorated. The room was clean and comfy and the staff were all friendly and helpful. My only comment would be that it takes a long time for breakfast - I had to wait 20 mins and ask twice for my daughter's croissant and it wasn't that busy. The previous day was a bit slow too. Maybe a buffet style would be better.
It was a beautiful hotel, very trendy and tastefully decorated. The room was clean and comfy and the staff were all friendly and helpful. My only comment would be that it takes a long time for breakfast - I had to wait 20 mins and ask twice for my daughter's croissant and it wasn't that busy. The previous day was a bit slow too. Maybe a buffet style would be better.
4
Suzanne
8 Dec 2024
·
Stayed 4 nights
The Ember Locke in London is beautifully designed and super stylish, but the service was incredibly disappointing. When we arrived at 10:00 am after an overseas overnight flight, we asked for an early check-in to rest before a gala we were attending at 6:00 pm. The staff assured us they would prioritize cleaning our room and made it seem like they would take care of us. However, after waiting in the lobby for hours, we didn’t receive our keys until 3:55 pm—just five minutes before standard check-in time. It was clear no real effort was made to accommodate us. Additionally, the breakfast experience was equally frustrating. The restaurant often had no staff present, leaving us waiting over 20 minutes on several occasions. One morning, despite arriving at 10:45 am, we were told we missed breakfast service, which ended at 11:00 am, due to the delay in being attended to. We noticed other guests experiencing similar frustrations, making it clear these issues are systemic. While the design is stunning, the lack of service made for an extremely disappointing stay.
The Ember Locke in London is beautifully designed and super stylish, but the service was incredibly disappointing. When we arrived at 10:00 am after an overseas overnight flight, we asked for an early check-in to rest before a gala we were attending at 6:00 pm. The staff assured us they would prioritize cleaning our room and made it seem like they would take care of us. However, after waiting in the lobby for hours, we didn’t receive our keys until 3:55 pm—just five minutes before standard check-in time. It was clear no real effort was made to accommodate us. Additionally, the breakfast experience was equally frustrating. The restaurant often had no staff present, leaving us waiting over 20 minutes on several occasions. One morning, despite arriving at 10:45 am, we were told we missed breakfast service, which ended at 11:00 am, due to the delay in being attended to. We noticed other guests experiencing similar frustrations, making it clear these issues are systemic. While the design is stunning, the lack of service made for an extremely disappointing stay.
8
Mr Oliver H J
18 Nov 2025
·
Stayed 1 night
The room was amazing (besides a little dirt in the bathroom, barely noticeable but a bit weird once had noticed), the check in was easy, amenities great, we were super comfortable and loved the style and atmosphere. Service in the morning was a bit slow for breakfast so we waited a long time for coffee and food but besides that we had a really great time!
The room was amazing (besides a little dirt in the bathroom, barely noticeable but a bit weird once had noticed), the check in was easy, amenities great, we were super comfortable and loved the style and atmosphere. Service in the morning was a bit slow for breakfast so we waited a long time for coffee and food but besides that we had a really great time!
10
Darren
7 Dec 2025
·
Stayed 1 night
Overall our stay was fabulous and the hotel is very unique and quirky. We arrived 3 hours early to drop our bags off and John at the reception allowed us to check in which was much appreciated. In fact his service and friendliness were outstanding during our short stay. Our studio room was lovely and spacious and we loved how it was decorated. We had cocktails at the bar in the evening which was lively and the staff were very helpful. The onsite gym was also very good with plenty of equipment. The only issues during our stay were firstly that there were no towels in the gym and also they seemed under staffed at breakfast. We waited a long time for our coffee and food but the food itself was excellent when it did arrive. We would definitely stay again as the location was also excellent.
Overall our stay was fabulous and the hotel is very unique and quirky. We arrived 3 hours early to drop our bags off and John at the reception allowed us to check in which was much appreciated. In fact his service and friendliness were outstanding during our short stay. Our studio room was lovely and spacious and we loved how it was decorated. We had cocktails at the bar in the evening which was lively and the staff were very helpful. The onsite gym was also very good with plenty of equipment. The only issues during our stay were firstly that there were no towels in the gym and also they seemed under staffed at breakfast. We waited a long time for our coffee and food but the food itself was excellent when it did arrive. We would definitely stay again as the location was also excellent.
6
Timothy
13 Jan 2025
·
Stayed 5 nights
There is a girl who works at the cafe and breakfast who is not only totally incompetent. She was so disrespectful to me and my elderly companions. We were actually in shock because we have never experienced such poor service. Then the manger came out with another 2 men and started attacking us. Accusing us of being in the wrong. When this girl stuffed up constantly. She was nothing but RUDE and the way we were treated by her and the manager of the restaurant/cafe was wrong on so many levels. The shame is that the front desk staff were great. It was only this bad experience with this girl that ruined our stay and hence I won’t be back.
There is a girl who works at the cafe and breakfast who is not only totally incompetent. She was so disrespectful to me and my elderly companions. We were actually in shock because we have never experienced such poor service. Then the manger came out with another 2 men and started attacking us. Accusing us of being in the wrong. When this girl stuffed up constantly. She was nothing but RUDE and the way we were treated by her and the manager of the restaurant/cafe was wrong on so many levels. The shame is that the front desk staff were great. It was only this bad experience with this girl that ruined our stay and hence I won’t be back.
10
Lisa
5 May 2025
·
Stayed 4 nights
Let me start by saying George and John are the absolute best! I left my phone in the Uber and they quickly jumped in to assist. They were helpful with restaurant suggestions, transportation and directions. Every hotel should have a George and John! The Ember Locke was clean and a bit quirky (in the best way) and the coffee shop and restaurant are good as well. The hotel was a good walking distance to restaurants and the tube. Take time to sip a drink in the lovely garden out back! Cheers!
Let me start by saying George and John are the absolute best! I left my phone in the Uber and they quickly jumped in to assist. They were helpful with restaurant suggestions, transportation and directions. Every hotel should have a George and John! The Ember Locke was clean and a bit quirky (in the best way) and the coffee shop and restaurant are good as well. The hotel was a good walking distance to restaurants and the tube. Take time to sip a drink in the lovely garden out back! Cheers!
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AI-generated summary based on recent guest reviews
Location
Very convenient for transport, with Earl’s Court Underground a short walk and bus stops nearby; the neighborhood feels safe and quieter than central areas. Handy for Kensington sights and an easy link to Heathrow and other parts of London.
Related guest reviews
10
Jane
17 Jul 2025
·
Stayed 27 nights
Very cool vibe, friendly staff, welcoming to all ages. Convenient location: less than 10 minutes to groceries (fridge, stove, microwave in room), same distance to underground station, even less to bus stops (one right outside the door), lots of places to eat within walking distance (a pub, fast food, breakfast/lunch, ethnic cuisine). Laundry facilities a wonderful feature. Also a restaurant on the ground floor for breakfast as well as pizza, and a small cafe area in the lobby. Very close to Design Museum (10 minute walk), V&A and Hyde Park (both 2 stops on underground or short bus ride). Everything you might want to do is reachable.
Very cool vibe, friendly staff, welcoming to all ages. Convenient location: less than 10 minutes to groceries (fridge, stove, microwave in room), same distance to underground station, even less to bus stops (one right outside the door), lots of places to eat within walking distance (a pub, fast food, breakfast/lunch, ethnic cuisine). Laundry facilities a wonderful feature. Also a restaurant on the ground floor for breakfast as well as pizza, and a small cafe area in the lobby. Very close to Design Museum (10 minute walk), V&A and Hyde Park (both 2 stops on underground or short bus ride). Everything you might want to do is reachable.
10
Nia
30 Sept 2025
·
Stayed 1 night
Lovely hotel in a convenient location a short walk from Earls Court tube station. Very pleasant and helpful staff and plenty of them to assist. Nice bar area. The soundproofing in the room was excellent no noise from the busy Cromwell Rd outside. Air conditioning worked well. The room had a small kitchen area which could be screened off with a curtain which we didn’t use but was a nice feature. Clean bathroom with toiletries. Please note that you need photo ID when checking in. This wasn’t clear when making the reservation but fortunately I had a photo of my passport on my phone otherwise there may have been a problem.
Lovely hotel in a convenient location a short walk from Earls Court tube station. Very pleasant and helpful staff and plenty of them to assist. Nice bar area. The soundproofing in the room was excellent no noise from the busy Cromwell Rd outside. Air conditioning worked well. The room had a small kitchen area which could be screened off with a curtain which we didn’t use but was a nice feature. Clean bathroom with toiletries. Please note that you need photo ID when checking in. This wasn’t clear when making the reservation but fortunately I had a photo of my passport on my phone otherwise there may have been a problem.
8
Lauren
7 Dec 2025
·
Stayed 6 nights
Hotel was beautiful, great location to Earls Court tube stop and the service was also excellent. The only downside was that it was extremely hot in the corridor and our room was also really really warm. We had a thermostat, but I asked the desk how to work it and they said the heater is centrally controlled, so we had no way to adjust it. We had to sleep with the windows open. Our room faced the back of the hotel and there was not even a breeze, so it was hard to sleep in the heat. I come from a different climate so for some it may not be a big deal, but it felt a bit like camping for so many nights with the windows open. Otherwise, just teaches me to do better research, but overall such a beautiful hotel with friendly staff.
Hotel was beautiful, great location to Earls Court tube stop and the service was also excellent. The only downside was that it was extremely hot in the corridor and our room was also really really warm. We had a thermostat, but I asked the desk how to work it and they said the heater is centrally controlled, so we had no way to adjust it. We had to sleep with the windows open. Our room faced the back of the hotel and there was not even a breeze, so it was hard to sleep in the heat. I come from a different climate so for some it may not be a big deal, but it felt a bit like camping for so many nights with the windows open. Otherwise, just teaches me to do better research, but overall such a beautiful hotel with friendly staff.
10
Cecily
26 Jul 2025
·
Stayed 3 nights
Really love this place. Looks in real life like it does in the photos. Has a very cool vibe. Garden in the back. Easy jublilee tube to earls court.
Really love this place. Looks in real life like it does in the photos. Has a very cool vibe. Garden in the back. Easy jublilee tube to earls court.
8
Cliff
28 Sept 2025
·
Stayed 2 nights
Lovely stay. Pretty close to all amenities. Short walk to Earl’s Court subway
Lovely stay. Pretty close to all amenities. Short walk to Earl’s Court subway
10
Sam
8 Feb 2025
·
Stayed 6 nights
We stayed for a week and it was an excellent location! It is minutes walking distance to the circle, district and Piccadilly underground lines which will take you to rail stations, to head to the airport, downtown corrections including Westminster abbey, Big Ben, Buckingham etc, and has amazing staff! They were so helpful and informative- we were highly impressed! Highly recommend!
We stayed for a week and it was an excellent location! It is minutes walking distance to the circle, district and Piccadilly underground lines which will take you to rail stations, to head to the airport, downtown corrections including Westminster abbey, Big Ben, Buckingham etc, and has amazing staff! They were so helpful and informative- we were highly impressed! Highly recommend!
10
Thomas
5 Sept 2024
·
Stayed 4 nights
Nice staff, convenient location for transit. On the same underground line as Heathrow airport and St. Pancras station (eurostar):
Nice staff, convenient location for transit. On the same underground line as Heathrow airport and St. Pancras station (eurostar):
10
Alexandra
24 Sept 2025
·
Stayed 4 nights
Great location
Great location
10
Megan
9 Jul 2025
·
Stayed 3 nights
Great location. Very well decorated and maintained hotel. It was super close to the station so very easy to get around!
Great location. Very well decorated and maintained hotel. It was super close to the station so very easy to get around!
10
Michael
18 Jun 2025
·
Stayed 8 nights
Ember Locke Kensington was the perfect location for our family spring break. Quieter neighborhood to get good rest, close to Earl’s Court tube with three lines for quick connections through the city, a bus stop right in front of the hotel that’ll take you to the museums, and a Sainsbury’s around the corner to load up on groceries/snacks. Would definitely stay again!
Ember Locke Kensington was the perfect location for our family spring break. Quieter neighborhood to get good rest, close to Earl’s Court tube with three lines for quick connections through the city, a bus stop right in front of the hotel that’ll take you to the museums, and a Sainsbury’s around the corner to load up on groceries/snacks. Would definitely stay again!
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AI-generated summary based on recent guest reviews
Dining
On-site options are popular—guests like the breakfast, coffee and pizza from the bar/cafe—though experiences vary. A recurring theme is slow or understaffed breakfast service, while overall food quality is often praised.
Related guest reviews
10
Amanda
15 Sept 2024
·
Stayed 4 nights
Very friendly staff, lovely back garden, and surprisingly excellent pizza
Very friendly staff, lovely back garden, and surprisingly excellent pizza
10
Lily
2 Dec 2025
·
Stayed 1 night
Great staff, lovely room, excellent breakfast. Bed on the firm side.
Great staff, lovely room, excellent breakfast. Bed on the firm side.
10
Anne
11 Aug 2025
·
Stayed 3 nights
Had an amazing stay! 10/10. the staff was so kind and helpful, the restaurant was great and the hotel itself was wonderful. Also LOVED the location. The gym was also 10/10! Higly recommend.
Had an amazing stay! 10/10. the staff was so kind and helpful, the restaurant was great and the hotel itself was wonderful. Also LOVED the location. The gym was also 10/10! Higly recommend.
10
melanie
6 Dec 2025
·
Stayed 7 nights
Breakfast was amazing def include it!
Breakfast was amazing def include it!
8
Katie
11 Apr 2025
·
Stayed 2 nights
It was a beautiful hotel, very trendy and tastefully decorated. The room was clean and comfy and the staff were all friendly and helpful. My only comment would be that it takes a long time for breakfast - I had to wait 20 mins and ask twice for my daughter's croissant and it wasn't that busy. The previous day was a bit slow too. Maybe a buffet style would be better.
It was a beautiful hotel, very trendy and tastefully decorated. The room was clean and comfy and the staff were all friendly and helpful. My only comment would be that it takes a long time for breakfast - I had to wait 20 mins and ask twice for my daughter's croissant and it wasn't that busy. The previous day was a bit slow too. Maybe a buffet style would be better.
10
MONIKA
10 Dec 2024
·
Stayed 8 nights
This hotel has all the charm that you wish every other hotel could have. The colours, the plants, the vibrant life that exists within the walls of this hotel - all of it helped to make our stay feel like home away from home. We loved the aesthetic of the whole hotel. Our suite was quite spacious, and we took advantage of all the various sitting nooks to eat, drink coffee, or read. My one complaint was that the hotel seemed quite understaffed - particularly in the dining room/breakfast bar. We had to wait 20 minutes for menus, 30 minutes for our coffees, and another 20 minutes for the bill. This happened both times we opted to stay for the meal. While everything else about this hotel is wonderful, I would say that the food experience is only sub-par. The pastries don't taste all that fresh, and the service for sit-in dining is painfully slow. That being said, every interaction that we had with hotel staff was friendly, helpful, and fun. I would book here again!
This hotel has all the charm that you wish every other hotel could have. The colours, the plants, the vibrant life that exists within the walls of this hotel - all of it helped to make our stay feel like home away from home. We loved the aesthetic of the whole hotel. Our suite was quite spacious, and we took advantage of all the various sitting nooks to eat, drink coffee, or read. My one complaint was that the hotel seemed quite understaffed - particularly in the dining room/breakfast bar. We had to wait 20 minutes for menus, 30 minutes for our coffees, and another 20 minutes for the bill. This happened both times we opted to stay for the meal. While everything else about this hotel is wonderful, I would say that the food experience is only sub-par. The pastries don't taste all that fresh, and the service for sit-in dining is painfully slow. That being said, every interaction that we had with hotel staff was friendly, helpful, and fun. I would book here again!
4
Suzanne
8 Dec 2024
·
Stayed 4 nights
The Ember Locke in London is beautifully designed and super stylish, but the service was incredibly disappointing. When we arrived at 10:00 am after an overseas overnight flight, we asked for an early check-in to rest before a gala we were attending at 6:00 pm. The staff assured us they would prioritize cleaning our room and made it seem like they would take care of us. However, after waiting in the lobby for hours, we didn’t receive our keys until 3:55 pm—just five minutes before standard check-in time. It was clear no real effort was made to accommodate us. Additionally, the breakfast experience was equally frustrating. The restaurant often had no staff present, leaving us waiting over 20 minutes on several occasions. One morning, despite arriving at 10:45 am, we were told we missed breakfast service, which ended at 11:00 am, due to the delay in being attended to. We noticed other guests experiencing similar frustrations, making it clear these issues are systemic. While the design is stunning, the lack of service made for an extremely disappointing stay.
The Ember Locke in London is beautifully designed and super stylish, but the service was incredibly disappointing. When we arrived at 10:00 am after an overseas overnight flight, we asked for an early check-in to rest before a gala we were attending at 6:00 pm. The staff assured us they would prioritize cleaning our room and made it seem like they would take care of us. However, after waiting in the lobby for hours, we didn’t receive our keys until 3:55 pm—just five minutes before standard check-in time. It was clear no real effort was made to accommodate us. Additionally, the breakfast experience was equally frustrating. The restaurant often had no staff present, leaving us waiting over 20 minutes on several occasions. One morning, despite arriving at 10:45 am, we were told we missed breakfast service, which ended at 11:00 am, due to the delay in being attended to. We noticed other guests experiencing similar frustrations, making it clear these issues are systemic. While the design is stunning, the lack of service made for an extremely disappointing stay.
8
Mr Oliver H J
18 Nov 2025
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Stayed 1 night
The room was amazing (besides a little dirt in the bathroom, barely noticeable but a bit weird once had noticed), the check in was easy, amenities great, we were super comfortable and loved the style and atmosphere. Service in the morning was a bit slow for breakfast so we waited a long time for coffee and food but besides that we had a really great time!
The room was amazing (besides a little dirt in the bathroom, barely noticeable but a bit weird once had noticed), the check in was easy, amenities great, we were super comfortable and loved the style and atmosphere. Service in the morning was a bit slow for breakfast so we waited a long time for coffee and food but besides that we had a really great time!
10
Darren
7 Dec 2025
·
Stayed 1 night
Overall our stay was fabulous and the hotel is very unique and quirky. We arrived 3 hours early to drop our bags off and John at the reception allowed us to check in which was much appreciated. In fact his service and friendliness were outstanding during our short stay. Our studio room was lovely and spacious and we loved how it was decorated. We had cocktails at the bar in the evening which was lively and the staff were very helpful. The onsite gym was also very good with plenty of equipment. The only issues during our stay were firstly that there were no towels in the gym and also they seemed under staffed at breakfast. We waited a long time for our coffee and food but the food itself was excellent when it did arrive. We would definitely stay again as the location was also excellent.
Overall our stay was fabulous and the hotel is very unique and quirky. We arrived 3 hours early to drop our bags off and John at the reception allowed us to check in which was much appreciated. In fact his service and friendliness were outstanding during our short stay. Our studio room was lovely and spacious and we loved how it was decorated. We had cocktails at the bar in the evening which was lively and the staff were very helpful. The onsite gym was also very good with plenty of equipment. The only issues during our stay were firstly that there were no towels in the gym and also they seemed under staffed at breakfast. We waited a long time for our coffee and food but the food itself was excellent when it did arrive. We would definitely stay again as the location was also excellent.
10
Lisa
5 May 2025
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Stayed 4 nights
Let me start by saying George and John are the absolute best! I left my phone in the Uber and they quickly jumped in to assist. They were helpful with restaurant suggestions, transportation and directions. Every hotel should have a George and John! The Ember Locke was clean and a bit quirky (in the best way) and the coffee shop and restaurant are good as well. The hotel was a good walking distance to restaurants and the tube. Take time to sip a drink in the lovely garden out back! Cheers!
Let me start by saying George and John are the absolute best! I left my phone in the Uber and they quickly jumped in to assist. They were helpful with restaurant suggestions, transportation and directions. Every hotel should have a George and John! The Ember Locke was clean and a bit quirky (in the best way) and the coffee shop and restaurant are good as well. The hotel was a good walking distance to restaurants and the tube. Take time to sip a drink in the lovely garden out back! Cheers!
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AI-generated summary based on recent guest reviews
10
Therese
last week
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Stayed 3 nights
Love it, stay there a few times a year and it's always amazing!
Love it, stay there a few times a year and it's always amazing!
6
Amy
last week
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Stayed 1 night
Ember locke is a short walk away from Earl’s court tube station which was handy! The hotel lobby was v cosy & welcoming but there could be a better attention to detail to the cleaning of the rooms. The bathroom facilities were v basic & lacked that hotel feel. There also was a coffee machine but nothing to actually make a coffee with. We also tried to get a bottle of water from the bar but was told it wasn’t possible due to the bar being closed (before midnight)
Ember locke is a short walk away from Earl’s court tube station which was handy! The hotel lobby was v cosy & welcoming but there could be a better attention to detail to the cleaning of the rooms. The bathroom facilities were v basic & lacked that hotel feel. There also was a coffee machine but nothing to actually make a coffee with. We also tried to get a bottle of water from the bar but was told it wasn’t possible due to the bar being closed (before midnight)
10
Lydia
last week
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Stayed 1 night
Beautiful room! Great design and decor! The hotel was fantastic and would highly recommend staying here whilst in London
Beautiful room! Great design and decor! The hotel was fantastic and would highly recommend staying here whilst in London
8
Anna
last week
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Stayed 1 night
Very nice hotel! Recommend
Very nice hotel! Recommend
10
Ruth
2 weeks ago
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Stayed 1 night
The staff were amazingly helpful. The breakfast was plentiful and delicious. The property was well-maintained and attractive. The reason I booked this hotel was because of the laundry. I wish I had known that the washer/dryer in the room that I upgraded to was one machine. The wash cycle was nearly 3 hours long and the three hour dryer cycle left my clothes damp so I ran a four hour cycle. One load of laundry in 10 hours. That being said, they had a laundry room downstairs (you literally have to walk down two flights of stairs) where there are three washers and dryers that work well. You need to pay 5 GBP for each wash or dry cycle, and you need to pay using your phone. These would’ve been helpful things to know before I went. But I do recommend the hotel and the location.
The staff were amazingly helpful. The breakfast was plentiful and delicious. The property was well-maintained and attractive. The reason I booked this hotel was because of the laundry. I wish I had known that the washer/dryer in the room that I upgraded to was one machine. The wash cycle was nearly 3 hours long and the three hour dryer cycle left my clothes damp so I ran a four hour cycle. One load of laundry in 10 hours. That being said, they had a laundry room downstairs (you literally have to walk down two flights of stairs) where there are three washers and dryers that work well. You need to pay 5 GBP for each wash or dry cycle, and you need to pay using your phone. These would’ve been helpful things to know before I went. But I do recommend the hotel and the location.
FAQs about Ember Locke Kensington
Is parking available at the property?
Self parking is available on-site for a fee of GBP 40 per night. Guests must contact the property in advance to reserve parking.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately GBP 18 per person.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility may vary.
What is the location of the property in relation to key landmarks?
Located in London City Centre, the property is within a 5-minute drive of Kensington High Street and Hyde Park. Notable attractions such as Buckingham Palace and Marble Arch are approximately 3 miles away.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of GBP 40 per day, subject to availability. Advance request or confirmation may be required.
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Prices for upcoming dates
October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-22: 252.4747064241333USD
- 2026-10-23: 299.07730987451174USD
- 2026-10-24: 340.29379727737427USD
- 2026-10-25: 148.79379162390137USD
- 2026-10-26: 177.986667USD
- 2026-10-27: 203.69152279788207USD
- 2026-10-28: 229.30084519566344USD
- 2026-10-29: 175.5823101256256USD
- 2026-10-30: 196.36219965892028USD
- 2026-10-31: 229.30084519566344USD
- 2026-11-01: 137.82866507377625USD
- 2026-11-02: 197.30515001696776USD
- 2026-11-03: 290.1716770934448USD
- 2026-11-04: 298.2368277566223USD
- 2026-11-05: 274.15163289164735USD
- 2026-11-06: 247.59527780386352USD
- 2026-11-07: 291.4990669716187USD
- 2026-11-08: 150.001342USD
- 2026-11-09: 225.636192166626USD
- 2026-11-10: 324.5998442862549USD
- 2026-11-11: 320.152118USD
- 2026-11-12: 272.017359USD
- 2026-11-13: 254.106751USD
- 2026-11-14: 305.599749USD
- 2026-11-15: 155.28628795475768USD
- 2026-11-16: 244.032034USD
- 2026-11-17: 290.75181233410643USD
- 2026-11-18: 298.883271USD
- 2026-11-19: 232.92221525744628USD
- 2026-11-20: 252.47187099691772USD
- 2026-11-21: 346.382347715332USD
- 2026-11-22: 133.210147USD
- 2026-11-23: 210.7322985154419USD
- 2026-11-24: 350.0470178252563USD
- 2026-11-25: 331.5217370314026USD
- 2026-11-26: 279.2044154324646USD
- 2026-11-27: 293.89937567581177USD
- 2026-11-28: 415.90985846847536USD
- 2026-11-29: 164.553711USD
- 2026-11-30: 243.8502250404663USD
- 2026-12-01: 328.0879321880188USD
- 2026-12-02: 331.5217370314026USD
- 2026-12-03: 349.02353108575437USD
- 2026-12-04: 372.0061034624939USD
- 2026-12-05: 415.63574439645384USD
- 2026-12-06: 189.180797USD
- 2026-12-07: 268.40955116236876USD
- 2026-12-08: 322.390944USD
- 2026-12-09: 356.78085000628664USD
- 2026-12-10: 334.704487USD
- 2026-12-11: 327.8138181159973USD
- 2026-12-12: 349.9892844277344USD
- 2026-12-13: 167.8968846578064USD
- 2026-12-14: 227.240839USD
- 2026-12-15: 197.25964653442384USD
- 2026-12-16: 193.70641213024902USD
- 2026-12-17: 164.64992763557433USD
- 2026-12-18: 209.50592500204468USD
- 2026-12-19: 287.1418693856201USD
- 2026-12-20: 160.90116831973268USD
- 2026-12-21: 166.792537USD
- 2026-12-22: 174.62842799999999USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Fee for cooked-to-order breakfast: approximately GBP 18 per person
- Self parking fee: GBP 40 per night
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Banquet facilities
Safe-deposit box
Garden
Services
Banquet facilities
Safe-deposit box
Luggage storage
Self laundry
24-Hour Front Desk
Parking
Parking
Parking Onsite
Internet
Free wi-fi
General
Restaurant
Non-smoking rooms
Family room
Wheelchair Accessible (Limited)
Activities
Garden
Outdoor Furniture
Fitness Center (nearby)