Soul Beach Hotel
$40
/ night
Avg. for October
Prices for Soul Beach Hotel
Select dates to see prices and availability
$40
/ night
Avg. for October
Monthly average prices
Nightly prices at Soul Beach Hotel average $39 in September, the cheapest month, and $80 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $73 |
| February | $61 |
| March | $63 |
| April | $53 |
| May | $43 |
| June | $41 |
| July | $45 |
| August | $41 |
| September | $39 |
| October | $40 |
| November | $42 |
| December | $80 |
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M
A
M
J
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Oct · $40
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D
Most expensive: December (~$80)
Cheapest: September (~$39)
About this property
Experience relaxation at this boutique hotel with an indoor pool and spa services in the heart of Playa del Carmen.
Location
Soul Beach Hotel is ideally situated near prominent attractions.
Swimming pool
Mini Bar
Wake-up Service
Hair Dryer
Scuba Diving
Hiking
Location
Calle 28 Norte - Entre Calle Quinta Avenida y 10 Avenida, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Room options
5
Double Superior
420 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
14
Superior Double Room
280 ft²
Air ConditioningWi-Fi (Free)Refrigerator
1
Room Standard
Air Conditioning
1
Suite Executive King Bed
1 King Bed
Air Conditioning
2
Junior Suite with Bathtub
1 King Bed
431 ft²
Air Conditioning
1
Junior Suite Standard
Air Conditioning
2
King with Balcony
1 Twin Bed
Air Conditioning
1
Room Superior
431 ft²
Air ConditioningSafeMini Bar
1
Superior, 2 Double, Garden View, Balcony
431 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
1
King Suite
1 King Bed
1
Superior Double Room Balcony
Air ConditioningMini BarTV
1
Suite Single Use Executive
Air Conditioning
1
Junior Suite
1 King Bed
Air Conditioning
18
King Suite with Balcony
1 Queen Bed
280 ft²
Air ConditioningWi-Fi (Free)Refrigerator
18
Grand Presidential Suite Hot Tub with Balcony Collection
1 King Bed
215 ft²
Air ConditioningWi-Fi (Free)Bathtub
1
Luxury, King, City View, Balcony
420 ft²
1
Junior Suite with Bathub
1
Double Room Superior Balcony
280 ft²
1
Junior, King and Sofa Bed, Garden View, Bathtub
495 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
1
Cuadruple with Balcony
Air Conditioning
18
Superior Double Room with Balcony
2 Full Beds
301 ft²
Air ConditioningWi-Fi (Free)Refrigerator
18
Executive Suite with Bathtub
1 King Bed
355 ft²
Air ConditioningWi-Fi (Free)Bathtub
1
Suite King Size Bed
1 King Bed
Air Conditioning
1
Executive King Suite with Extra Bed
1
Quadruple Superior with Double Bed
1
Junior Suite (1 Pers)
Air Conditioning
1
Double Superior with Balcony
Air Conditioning
1
Superior Double Bed with Balcony
Air Conditioning
Double Superior with Balcony
1
Standard King Suite with Balcony
1
Superior 2 Queen Room
Air Conditioning
1
Superior, 2 Double, Garden View
7
Suite Junior Suite with Bathtub
1 King Bed
431 ft²
Air Conditioning
Guest reviews of Soul Beach Hotel
8
Good
Based on 1,102 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Soul Beach Hotel earns praise for its central location near 5th Avenue, friendly staff, spacious modern rooms, and a popular rooftop pool and spa, though ongoing maintenance and facility closures occasionally temper the experience.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across recent reviews, Soul Beach Hotel earns praise for its central location near 5th Avenue, friendly staff, spacious modern rooms, and a popular rooftop pool and spa, though ongoing maintenance and facility closures occasionally temper the experience.
Multiple guests report inconsistent hot water and weak water pressure, patchy Wi‑Fi, and noise from nearby venues or construction, while some room amenities like hair dryers, cups, phones, and in-room coffee makers were missing. Service is often kind and helpful, yet experiences vary, with complaints about rude or absent front-desk staff, unexpected charges or deposits, and confusion over beach club access or refunds. Overall, expect a central, mid-range stay with convenience and comfort balanced by some operational inconsistencies.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Guests like the rooftop pool and on-site spa, and several note accessible rooms. However, the restaurant and bars were often closed, no parking was available, amenities like ice or a microwave were missing, and some areas (elevators, lobby AC, lighting) felt dated or poorly maintained.
Related guest reviews
10
Kelly
Feb 5, 2023
·
Our stay was amazing not without a few hiccups along the way, (room wasn’t ready at check in time, door lock battery died) but the staff made up for it. I’ve worked in hotels for over 10 years in management positions. The staff are great, one day it rained and I walked back in soaking wet and without even asking a staff member gave me a towel. Anticipating the needs of guests is key to good service. The bars both downstairs and at the pool were closed when we visited but you’re so close to so many it was fine. The room was clean and wonderful. The staff were great, Expedia didn’t pass along our breakfast inclusion and the manager sorted this out immediately with no stress at all to us, (let me stress this was not a hotel issue). They helped us store our bags safely on check in and check out. They also let us sit on the rooftop after check out for a bit before we had to go get our bus. Breakfast was also good, with several options to choose from. Thanks guys, we would come back!
Our stay was amazing not without a few hiccups along the way, (room wasn’t ready at check in time, door lock battery died) but the staff made up for it. I’ve worked in hotels for over 10 years in management positions. The staff are great, one day it rained and I walked back in soaking wet and without even asking a staff member gave me a towel. Anticipating the needs of guests is key to good service. The bars both downstairs and at the pool were closed when we visited but you’re so close to so many it was fine. The room was clean and wonderful. The staff were great, Expedia didn’t pass along our breakfast inclusion and the manager sorted this out immediately with no stress at all to us, (let me stress this was not a hotel issue). They helped us store our bags safely on check in and check out. They also let us sit on the rooftop after check out for a bit before we had to go get our bus. Breakfast was also good, with several options to choose from. Thanks guys, we would come back!
6
mark
Jan 31, 2025
·
Stayed 4 nights
The restaurant and bar was closed. Room was clean. The tube Faucet didnt work only the hand shower in one of the rooms.
The restaurant and bar was closed. Room was clean. The tube Faucet didnt work only the hand shower in one of the rooms.
10
Cinthya
Mar 13, 2025
·
Stayed 1 night
El hotel es muy bonito, y cuenta con una spa divino. El recepcionista Santiago me brindó un servicio excepcional y facilitó mucho las cosas en el check-in. Sin duda es un lugar que recomiendo
El hotel es muy bonito, y cuenta con una spa divino. El recepcionista Santiago me brindó un servicio excepcional y facilitó mucho las cosas en el check-in. Sin duda es un lugar que recomiendo
10
Robyn
Sep 26, 2024
·
Stayed 2 nights
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
10
Susana
Aug 20, 2025
·
Stayed 2 nights
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
2
José Abelardo
Jul 28, 2025
·
Stayed 4 nights
Mi estancia en el Hotel fue pésima, el hotel al momento de la reserva ofrecía Servicios como alberca y estacionamiento qué no me brindaron, al momento del check in como la elberca no estaba habilitada, me ofrecieron un club de playa sin costo adicional, pero al llegar a el lugar me dijeron que no tenían ningún convenio con el hotel, por lo que fue Mentira tampoco contaban con estacionamiento. En los cuartos de alado se escuchaba desde muy temprano trabajos de albañilería por lo que tampoco se podía descansar.. En general la experiencia no se la recomiendo a nadie.
Mi estancia en el Hotel fue pésima, el hotel al momento de la reserva ofrecía Servicios como alberca y estacionamiento qué no me brindaron, al momento del check in como la elberca no estaba habilitada, me ofrecieron un club de playa sin costo adicional, pero al llegar a el lugar me dijeron que no tenían ningún convenio con el hotel, por lo que fue Mentira tampoco contaban con estacionamiento. En los cuartos de alado se escuchaba desde muy temprano trabajos de albañilería por lo que tampoco se podía descansar.. En general la experiencia no se la recomiendo a nadie.
10
Stewart
Mar 23, 2025
·
Stayed 1 night
Great staff.. clean place.. would definitely stay there again .. beautiful roof top pool..close to everything …
Great staff.. clean place.. would definitely stay there again .. beautiful roof top pool..close to everything …
8
Rosa Fanny
Jul 21, 2023
·
Stayed 1 night
Esta padre el Hotel, cómodo pero no tiene estacionamiento, hay que pagar parkimetro
Esta padre el Hotel, cómodo pero no tiene estacionamiento, hay que pagar parkimetro
4
Rebecca
Jul 28, 2024
·
Stayed 1 night
No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
2
Shacoy
Dec 18, 2024
·
Stayed 3 nights
Stay somewhere else u less u visiting the spa 9/10 service there was amazingggggg hotel no ice machine no microwave no wash cloths jus towels very costly charges of u dirty a towel or sheets jus crazy staff jus blah hated it
Stay somewhere else u less u visiting the spa 9/10 service there was amazingggggg hotel no ice machine no microwave no wash cloths jus towels very costly charges of u dirty a towel or sheets jus crazy staff jus blah hated it
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping is frequently praised as thorough and rooms are generally described as clean. Still, several reports mention missed details, stained furnishings or glass, and even a pest sighting by the pool, with cleanliness varying between stays.
Related guest reviews
4
Huey
May 15, 2023
·
Stayed 5 nights
4/10 We will NOT be staying here againThis was quite the catfish hotel we stayed 5 nights. The location was great close to everything and safe, pool was nice but small. The lack of cleanliness was absolutely horrible from pink stains allover the toilet that a simple fix that no one cared to clean. When we asked for towels we were brought new ones but told they're actually not switched out every day it was every 3 days ( GROSS) Bedding wasn't changed daily just made up. No coffee machine or cups in the room. The water pressure is no existent at all, There's no hair dryer, the AC is weak. We asked for hot water at the bar downstairs and they gave it to us we asked another night and someone else said they didn't have any, clearly they did we had it before. There's a big disconnect with the staff half were great and friendly half were not helpful at all. The rating here is way off, I don't recommend at all there's way better places to stay.
4/10 We will NOT be staying here againThis was quite the catfish hotel we stayed 5 nights. The location was great close to everything and safe, pool was nice but small. The lack of cleanliness was absolutely horrible from pink stains allover the toilet that a simple fix that no one cared to clean. When we asked for towels we were brought new ones but told they're actually not switched out every day it was every 3 days ( GROSS) Bedding wasn't changed daily just made up. No coffee machine or cups in the room. The water pressure is no existent at all, There's no hair dryer, the AC is weak. We asked for hot water at the bar downstairs and they gave it to us we asked another night and someone else said they didn't have any, clearly they did we had it before. There's a big disconnect with the staff half were great and friendly half were not helpful at all. The rating here is way off, I don't recommend at all there's way better places to stay.
10
Robyn
Sep 26, 2024
·
Stayed 2 nights
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
2
Brittney
Aug 23, 2023
·
Stayed 4 nights
Staff is nice and tries their best but unfortunately this Property isn’t anywhere near a 4 star hotel. Inside there is no a/c in any area aside from your room, extremely hot all the time/ the room itself isn’t up to date and has stains all on the furniture and they didn’t have small face towels, barely any toilet paper. We had to switch rooms. Nobody really speaks English so be prepared to struggle A LOT! The language barrier can cause a lot of headaches when it comes to pricing and paying, they get you to spend more. Hotel is older and in underdeveloped area, it’s construction across the street so the walking can be a bit tough. Would not recommend this hotel.
Staff is nice and tries their best but unfortunately this Property isn’t anywhere near a 4 star hotel. Inside there is no a/c in any area aside from your room, extremely hot all the time/ the room itself isn’t up to date and has stains all on the furniture and they didn’t have small face towels, barely any toilet paper. We had to switch rooms. Nobody really speaks English so be prepared to struggle A LOT! The language barrier can cause a lot of headaches when it comes to pricing and paying, they get you to spend more. Hotel is older and in underdeveloped area, it’s construction across the street so the walking can be a bit tough. Would not recommend this hotel.
10
Susana
Aug 20, 2025
·
Stayed 2 nights
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
10
Carlos Alberto
Nov 21, 2024
·
Stayed 4 nights
Muy recomendado nos trataron muy bien y nos hicieron sentir como en casa, está todo muy cerca, la limpieza del hotel y todo hacen que valga la pena, definitivamente volveria
Muy recomendado nos trataron muy bien y nos hicieron sentir como en casa, está todo muy cerca, la limpieza del hotel y todo hacen que valga la pena, definitivamente volveria
6
scott
Oct 6, 2024
·
Stayed 1 night
Small hotel pool not worth it, cold water and a cockroach as asked to be removed but nobody did. Thought that’s was fair and stayed in room. No top sheet just thin blanket. Not a four star.
Small hotel pool not worth it, cold water and a cockroach as asked to be removed but nobody did. Thought that’s was fair and stayed in room. No top sheet just thin blanket. Not a four star.
10
Adela Liliana
May 17, 2024
·
Stayed 1 night
Great location, clean, great staff and good price
Great location, clean, great staff and good price
8
Liliana
May 30, 2024
·
Stayed 2 nights
The front desk brown guy has terrible customer service skills, he is very rude, unrespectful and helpless, he yields and swears aloud in Spanish compleining about guests and how now he has to pay his “worker meal” and more, he is slow and miss details in check in. The security staff is amazing and the best! They helped me with internet matters that the receptionist didn’t care. It was my second stay there, I love the location and the rooms, however this time one bed missed clean sheets and had previous guest’s hair,if I were with another traveller I would ask the dirty bed to be changed and clean. I hope next time front desk and housekeeper staff do better their tasks. I love the location and that’s why o go there.
The front desk brown guy has terrible customer service skills, he is very rude, unrespectful and helpless, he yields and swears aloud in Spanish compleining about guests and how now he has to pay his “worker meal” and more, he is slow and miss details in check in. The security staff is amazing and the best! They helped me with internet matters that the receptionist didn’t care. It was my second stay there, I love the location and the rooms, however this time one bed missed clean sheets and had previous guest’s hair,if I were with another traveller I would ask the dirty bed to be changed and clean. I hope next time front desk and housekeeper staff do better their tasks. I love the location and that’s why o go there.
6
Lucy
Mar 9, 2025
·
Stayed 2 nights
The location of this hotel is excellent, very close to the city center. The rooms are spacious, and the cleanliness of the room appears to be good. However, this hotel is rated as four stars, yet there are no cups in the room at all. When we wanted to rinse our mouths, we had to hold the water in our hands. I asked the staff at the front desk downstairs, and he told me that the room we were staying in did not provide any cups. I was quite surprised; what kind of hotel is like this? Furthermore, the hotel's advertisement on the website mentioned that there would be a safe in the room, but the safe in my room had been removed. I took a photo and showed it to the staff at the front desk, but he said there was nothing they could do to resolve the issue. The staff at the front desk were very nice—one was named Santiago, and the other, a young tall male staff member, whose name I forgot. They were both very polite.
The location of this hotel is excellent, very close to the city center. The rooms are spacious, and the cleanliness of the room appears to be good. However, this hotel is rated as four stars, yet there are no cups in the room at all. When we wanted to rinse our mouths, we had to hold the water in our hands. I asked the staff at the front desk downstairs, and he told me that the room we were staying in did not provide any cups. I was quite surprised; what kind of hotel is like this? Furthermore, the hotel's advertisement on the website mentioned that there would be a safe in the room, but the safe in my room had been removed. I took a photo and showed it to the staff at the front desk, but he said there was nothing they could do to resolve the issue. The staff at the front desk were very nice—one was named Santiago, and the other, a young tall male staff member, whose name I forgot. They were both very polite.
10
Uriel
May 20, 2025
·
Stayed 1 night
All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and modern, with some accessible layouts. Common issues include weak hot water and water pressure, poor sound insulation and outside noise, missing basics like hair dryers, cups or phones, and unreliable in-room Wi‑Fi.
Related guest reviews
6
Stacy
Nov 20, 2023
·
Stayed 1 night
The hotel was in a great location. The room was spacious and clean, and the balcony looked into an atrium, although the music from the main floor would echo up in the morning, and it was quite loud. Beach/pool towels were already in the room, which was very convenient. On the downside, we were not able to get hot water in the shower.
The hotel was in a great location. The room was spacious and clean, and the balcony looked into an atrium, although the music from the main floor would echo up in the morning, and it was quite loud. Beach/pool towels were already in the room, which was very convenient. On the downside, we were not able to get hot water in the shower.
6
Vanessa
Jan 14, 2024
·
Stayed 8 nights
Careful - building with construction right in front that woke us up every morning. The hotel is not well isolated so bring earplugs if you don’t want to be woken up at 6:30 am. This definitely did not feel like a 5 star hotel. The look and feel was a little older than the pictures and missing a basic amenity such as a blow dryer. The toilet also has a clear glass divider between the sink which was unecessary and quite dangerous as when I had to go to the bathroom in the middle of the night I walked right into the glass divider. The AC also broke down in the middle of one night which woke us up with a loud noise that sounded like gunshots. Someone came in and repaired it the next day. Otherwise the cleaning staff did an amazing job everyday, provided clean sheets and towels, cleaned the floors, and left the room smelling great. The location is also amazing. Not in the crazy nightlife area and right next to the beach access. Overall would recommend but don’t expect a 5 star hotel, feels more like a 3.5.
Careful - building with construction right in front that woke us up every morning. The hotel is not well isolated so bring earplugs if you don’t want to be woken up at 6:30 am. This definitely did not feel like a 5 star hotel. The look and feel was a little older than the pictures and missing a basic amenity such as a blow dryer. The toilet also has a clear glass divider between the sink which was unecessary and quite dangerous as when I had to go to the bathroom in the middle of the night I walked right into the glass divider. The AC also broke down in the middle of one night which woke us up with a loud noise that sounded like gunshots. Someone came in and repaired it the next day. Otherwise the cleaning staff did an amazing job everyday, provided clean sheets and towels, cleaned the floors, and left the room smelling great. The location is also amazing. Not in the crazy nightlife area and right next to the beach access. Overall would recommend but don’t expect a 5 star hotel, feels more like a 3.5.
10
Susana
Aug 20, 2025
·
Stayed 2 nights
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
10
Olga
Aug 11, 2025
·
Stayed 14 nights
The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible.
The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible.
4
Nadia
Apr 21, 2024
·
Stayed 2 nights
El Internet fatal, y jamás pude la tele lo reporte y jamás lo arreglaron
El Internet fatal, y jamás pude la tele lo reporte y jamás lo arreglaron
10
Olga
Sep 25, 2025
·
Stayed 4 nights
Great property and some rooms accessible.
Great property and some rooms accessible.
6
Lucy
Mar 9, 2025
·
Stayed 2 nights
The location of this hotel is excellent, very close to the city center. The rooms are spacious, and the cleanliness of the room appears to be good. However, this hotel is rated as four stars, yet there are no cups in the room at all. When we wanted to rinse our mouths, we had to hold the water in our hands. I asked the staff at the front desk downstairs, and he told me that the room we were staying in did not provide any cups. I was quite surprised; what kind of hotel is like this? Furthermore, the hotel's advertisement on the website mentioned that there would be a safe in the room, but the safe in my room had been removed. I took a photo and showed it to the staff at the front desk, but he said there was nothing they could do to resolve the issue. The staff at the front desk were very nice—one was named Santiago, and the other, a young tall male staff member, whose name I forgot. They were both very polite.
The location of this hotel is excellent, very close to the city center. The rooms are spacious, and the cleanliness of the room appears to be good. However, this hotel is rated as four stars, yet there are no cups in the room at all. When we wanted to rinse our mouths, we had to hold the water in our hands. I asked the staff at the front desk downstairs, and he told me that the room we were staying in did not provide any cups. I was quite surprised; what kind of hotel is like this? Furthermore, the hotel's advertisement on the website mentioned that there would be a safe in the room, but the safe in my room had been removed. I took a photo and showed it to the staff at the front desk, but he said there was nothing they could do to resolve the issue. The staff at the front desk were very nice—one was named Santiago, and the other, a young tall male staff member, whose name I forgot. They were both very polite.
8
Carlos raul
Nov 23, 2025
·
Stayed 5 nights
O quarto estava muito bem apresentado, a equipe do hotel foi gentil em todo momento
O quarto estava muito bem apresentado, a equipe do hotel foi gentil em todo momento
8
Diriet
Dec 14, 2022
·
Stayed 19,339 nights
Water pressure and amount of hot water is horrible for this property even after they came and "fixed" the issue it was only slightly better. I left desiring a hot shower. Noise can echo through the building sometimes but not an issue to sleep. The bed is comfortable and linens were very clean. Wifi never worked in my room.
Water pressure and amount of hot water is horrible for this property even after they came and "fixed" the issue it was only slightly better. I left desiring a hot shower. Noise can echo through the building sometimes but not an issue to sleep. The bed is comfortable and linens were very clean. Wifi never worked in my room.
6
RENE
Apr 29, 2025
·
Stayed 5 nights
Tenía bastante las necesidades la habitación como agua caliente en regadera y tina,la falta de silencio en la habitación ya que abajo hay un bar,falta de línea telefónica en la habitación para poder solicitar algo a la recepción.
Tenía bastante las necesidades la habitación como agua caliente en regadera y tina,la falta de silencio en la habitación ya que abajo hay un bar,falta de línea telefónica en la habitación para poder solicitar algo a la recepción.
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AI-generated summary based on recent guest reviews
Service
Many guests highlight friendly, attentive staff and helpful housekeeping and security. Others report inconsistent service, including rude or absent front-desk staff, disputes over charges or refunds, and language barriers that complicated requests.
Related guest reviews
10
Mariela
Jan 23, 2025
·
Stayed 2 nights
Muy amables, tuve un problema con mi llegada y me recibieron fuera de su horario estipulado y fueron muy amables
Muy amables, tuve un problema con mi llegada y me recibieron fuera de su horario estipulado y fueron muy amables
10
Gabriel
Sep 17, 2025
·
Stayed 2 nights
Excelente ubicación y muy buena habitación , muy amable el personal y Roxana está muy atenta en tido
Excelente ubicación y muy buena habitación , muy amable el personal y Roxana está muy atenta en tido
10
Robert
Feb 28, 2023
·
Stayed 1 night
Good value, nice rooftop pool area. Attentive staff, good location
Good value, nice rooftop pool area. Attentive staff, good location
6
Shauna Lea
May 4, 2024
·
Stayed 7 nights
Overall nice place was very upset when checking out as they charged 750 pesos for a small quarter size mark on the sheet that I could have removed myself and they will remove. There is no need to charge 60 US dollars for something like that. Due to that one incident I will not be returning there as you do not treat your guests like that.
Overall nice place was very upset when checking out as they charged 750 pesos for a small quarter size mark on the sheet that I could have removed myself and they will remove. There is no need to charge 60 US dollars for something like that. Due to that one incident I will not be returning there as you do not treat your guests like that.
4
MARKEL
Dec 31, 2024
·
Stayed 2 nights
STAFF WAS SO RUDE
STAFF WAS SO RUDE
4
Minnie
Jan 9, 2025
·
Stayed 10 nights
This hotel is a ripoff. I asked the receptionist the next morning I arrived if they had any chairs available at the beach and she said yes so I paid for 10 days. When I went over to the beach my first day I went to go lay down on the chairs and not after a waitress came and told me I can only stay there if I pay $800 worth of drinks and food so I said no I am not interested so I walked out. Every day after that for the next 9 days I was trying to get my money back over 41 dollars US. I met with the manager twice he said he would get me my money back it didn’t happen. There is no coffee maker, no safe, i tried asking if I can get 5 more clothing hangers for 4 days and they finally came back to me with an answer no. I couldn’t watch tv cause the language is in Spanish I got the maintenance to come and try to change it to English and they couldn’t, not even Netflix so I had no tv for 10 days how boring is that. There too roof pool opens at 10am nothing earlier so you know for the early birds. There is nothing going on in that hotel they don’t serve drinks at the pool nothing. Poor service I wouldn’t come back here again
This hotel is a ripoff. I asked the receptionist the next morning I arrived if they had any chairs available at the beach and she said yes so I paid for 10 days. When I went over to the beach my first day I went to go lay down on the chairs and not after a waitress came and told me I can only stay there if I pay $800 worth of drinks and food so I said no I am not interested so I walked out. Every day after that for the next 9 days I was trying to get my money back over 41 dollars US. I met with the manager twice he said he would get me my money back it didn’t happen. There is no coffee maker, no safe, i tried asking if I can get 5 more clothing hangers for 4 days and they finally came back to me with an answer no. I couldn’t watch tv cause the language is in Spanish I got the maintenance to come and try to change it to English and they couldn’t, not even Netflix so I had no tv for 10 days how boring is that. There too roof pool opens at 10am nothing earlier so you know for the early birds. There is nothing going on in that hotel they don’t serve drinks at the pool nothing. Poor service I wouldn’t come back here again
8
Sarah Marie
Mar 7, 2025
·
Stayed 6 nights
The place is quiet which was nice. Some strange guests late at night making noise, but only for a day or two. Seems like people mind their own business. They had a band on Saturday which was nice ! Could use some upgrades and does not truly reflect the pretty photos on the website. Staff were very friendly especially Nicholas who works hard and is great with customer service. Close walk to beach and restaurants.
The place is quiet which was nice. Some strange guests late at night making noise, but only for a day or two. Seems like people mind their own business. They had a band on Saturday which was nice ! Could use some upgrades and does not truly reflect the pretty photos on the website. Staff were very friendly especially Nicholas who works hard and is great with customer service. Close walk to beach and restaurants.
8
Liliana
May 30, 2024
·
Stayed 2 nights
The front desk brown guy has terrible customer service skills, he is very rude, unrespectful and helpless, he yields and swears aloud in Spanish compleining about guests and how now he has to pay his “worker meal” and more, he is slow and miss details in check in. The security staff is amazing and the best! They helped me with internet matters that the receptionist didn’t care. It was my second stay there, I love the location and the rooms, however this time one bed missed clean sheets and had previous guest’s hair,if I were with another traveller I would ask the dirty bed to be changed and clean. I hope next time front desk and housekeeper staff do better their tasks. I love the location and that’s why o go there.
The front desk brown guy has terrible customer service skills, he is very rude, unrespectful and helpless, he yields and swears aloud in Spanish compleining about guests and how now he has to pay his “worker meal” and more, he is slow and miss details in check in. The security staff is amazing and the best! They helped me with internet matters that the receptionist didn’t care. It was my second stay there, I love the location and the rooms, however this time one bed missed clean sheets and had previous guest’s hair,if I were with another traveller I would ask the dirty bed to be changed and clean. I hope next time front desk and housekeeper staff do better their tasks. I love the location and that’s why o go there.
4
Rebecca
Jul 28, 2024
·
Stayed 1 night
No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
10
Uriel
May 20, 2025
·
Stayed 1 night
All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
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AI-generated summary based on recent guest reviews
Location
Widely praised for being steps from 5th Avenue and close to the beach, shops, and restaurants. Some note street or club noise and occasional nearby construction.
Related guest reviews
10
mark
Dec 17, 2023
·
Stayed 4 nights
Right off 5th ave. And far enough away for the major night clubs so your not up all night from the music
Right off 5th ave. And far enough away for the major night clubs so your not up all night from the music
10
Juan David
Oct 30, 2025
·
Stayed 1 night
La habitación es perfectisima, el hotel precioso y muy bien ubicado. De mis favoritos. Punto malo que el desagüe de la ducha se tapaba un poco.
La habitación es perfectisima, el hotel precioso y muy bien ubicado. De mis favoritos. Punto malo que el desagüe de la ducha se tapaba un poco.
10
Robyn
Sep 26, 2024
·
Stayed 2 nights
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
10
Susana
Aug 20, 2025
·
Stayed 2 nights
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
10
Stewart
Mar 23, 2025
·
Stayed 1 night
Great staff.. clean place.. would definitely stay there again .. beautiful roof top pool..close to everything …
Great staff.. clean place.. would definitely stay there again .. beautiful roof top pool..close to everything …
8
Sarah Marie
Mar 7, 2025
·
Stayed 6 nights
The place is quiet which was nice. Some strange guests late at night making noise, but only for a day or two. Seems like people mind their own business. They had a band on Saturday which was nice ! Could use some upgrades and does not truly reflect the pretty photos on the website. Staff were very friendly especially Nicholas who works hard and is great with customer service. Close walk to beach and restaurants.
The place is quiet which was nice. Some strange guests late at night making noise, but only for a day or two. Seems like people mind their own business. They had a band on Saturday which was nice ! Could use some upgrades and does not truly reflect the pretty photos on the website. Staff were very friendly especially Nicholas who works hard and is great with customer service. Close walk to beach and restaurants.
8
Estela
Sep 26, 2024
·
Stayed 8 nights
Close to 5th Avenue
Close to 5th Avenue
6
Dan O.
Feb 17, 2023
·
Stayed 4 nights
Der var larm til sent om natten fra 5th avenue, og sådan er det at bo tæt på desværre, om dagen var der bygge larm lige overfor mit vindue, som selvfølgelig er svært at gøre noget ved, men alt i alt for meget larm. Morgenmaden var ikke noget at råbe hurra for, ingen salt og peber og kaffen altid lunken!
Der var larm til sent om natten fra 5th avenue, og sådan er det at bo tæt på desværre, om dagen var der bygge larm lige overfor mit vindue, som selvfølgelig er svært at gøre noget ved, men alt i alt for meget larm. Morgenmaden var ikke noget at råbe hurra for, ingen salt og peber og kaffen altid lunken!
10
Brian
Jul 17, 2024
·
Stayed 1 night
What’s not to like. It’s even a block from senior frogs.
What’s not to like. It’s even a block from senior frogs.
10
Juan Carlos
Dec 19, 2022
·
Stayed 2 nights
It is close to pretty much all the cool places in Playa.
It is close to pretty much all the cool places in Playa.
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AI-generated summary based on recent guest reviews
Dining
On-site dining is limited; several reviews note the restaurant and pool bars were closed and no room service or beach-club partnership. Breakfast feedback is mixed, ranging from very good to underwhelming.
Related guest reviews
10
Kelly
Feb 5, 2023
·
Our stay was amazing not without a few hiccups along the way, (room wasn’t ready at check in time, door lock battery died) but the staff made up for it. I’ve worked in hotels for over 10 years in management positions. The staff are great, one day it rained and I walked back in soaking wet and without even asking a staff member gave me a towel. Anticipating the needs of guests is key to good service. The bars both downstairs and at the pool were closed when we visited but you’re so close to so many it was fine. The room was clean and wonderful. The staff were great, Expedia didn’t pass along our breakfast inclusion and the manager sorted this out immediately with no stress at all to us, (let me stress this was not a hotel issue). They helped us store our bags safely on check in and check out. They also let us sit on the rooftop after check out for a bit before we had to go get our bus. Breakfast was also good, with several options to choose from. Thanks guys, we would come back!
Our stay was amazing not without a few hiccups along the way, (room wasn’t ready at check in time, door lock battery died) but the staff made up for it. I’ve worked in hotels for over 10 years in management positions. The staff are great, one day it rained and I walked back in soaking wet and without even asking a staff member gave me a towel. Anticipating the needs of guests is key to good service. The bars both downstairs and at the pool were closed when we visited but you’re so close to so many it was fine. The room was clean and wonderful. The staff were great, Expedia didn’t pass along our breakfast inclusion and the manager sorted this out immediately with no stress at all to us, (let me stress this was not a hotel issue). They helped us store our bags safely on check in and check out. They also let us sit on the rooftop after check out for a bit before we had to go get our bus. Breakfast was also good, with several options to choose from. Thanks guys, we would come back!
6
mark
Jan 31, 2025
·
Stayed 4 nights
The restaurant and bar was closed. Room was clean. The tube Faucet didnt work only the hand shower in one of the rooms.
The restaurant and bar was closed. Room was clean. The tube Faucet didnt work only the hand shower in one of the rooms.
2
José Abelardo
Jul 28, 2025
·
Stayed 4 nights
Mi estancia en el Hotel fue pésima, el hotel al momento de la reserva ofrecía Servicios como alberca y estacionamiento qué no me brindaron, al momento del check in como la elberca no estaba habilitada, me ofrecieron un club de playa sin costo adicional, pero al llegar a el lugar me dijeron que no tenían ningún convenio con el hotel, por lo que fue Mentira tampoco contaban con estacionamiento. En los cuartos de alado se escuchaba desde muy temprano trabajos de albañilería por lo que tampoco se podía descansar.. En general la experiencia no se la recomiendo a nadie.
Mi estancia en el Hotel fue pésima, el hotel al momento de la reserva ofrecía Servicios como alberca y estacionamiento qué no me brindaron, al momento del check in como la elberca no estaba habilitada, me ofrecieron un club de playa sin costo adicional, pero al llegar a el lugar me dijeron que no tenían ningún convenio con el hotel, por lo que fue Mentira tampoco contaban con estacionamiento. En los cuartos de alado se escuchaba desde muy temprano trabajos de albañilería por lo que tampoco se podía descansar.. En general la experiencia no se la recomiendo a nadie.
10
Luis
Jun 28, 2023
·
Stayed 3 nights
First time in Playa del Carmen and this place was awesome! Close to the beach, and close to the shops. Excellent service from the staff. The hotel, itself, was very modern. Room was really nice, pool area, so relaxing. The breakfast was amazing, would definitely stay here again!
First time in Playa del Carmen and this place was awesome! Close to the beach, and close to the shops. Excellent service from the staff. The hotel, itself, was very modern. Room was really nice, pool area, so relaxing. The breakfast was amazing, would definitely stay here again!
4
Kevin
Jan 3, 2025
·
Stayed 4 nights
This property is in a great location, however it is quite run down. Ad mentions restaurant and room service, this is false. Not even ice! The simple amenities that usual hotels provide, like towels, hair dryer are very limited. I will not be staying at this property ever again!
This property is in a great location, however it is quite run down. Ad mentions restaurant and room service, this is false. Not even ice! The simple amenities that usual hotels provide, like towels, hair dryer are very limited. I will not be staying at this property ever again!
10
TANYA
Sep 10, 2024
·
Stayed 10 nights
The restaurant wasnt available but the pocation is close to lots of options. The place was Great
The restaurant wasnt available but the pocation is close to lots of options. The place was Great
4
Minnie
Jan 9, 2025
·
Stayed 10 nights
This hotel is a ripoff. I asked the receptionist the next morning I arrived if they had any chairs available at the beach and she said yes so I paid for 10 days. When I went over to the beach my first day I went to go lay down on the chairs and not after a waitress came and told me I can only stay there if I pay $800 worth of drinks and food so I said no I am not interested so I walked out. Every day after that for the next 9 days I was trying to get my money back over 41 dollars US. I met with the manager twice he said he would get me my money back it didn’t happen. There is no coffee maker, no safe, i tried asking if I can get 5 more clothing hangers for 4 days and they finally came back to me with an answer no. I couldn’t watch tv cause the language is in Spanish I got the maintenance to come and try to change it to English and they couldn’t, not even Netflix so I had no tv for 10 days how boring is that. There too roof pool opens at 10am nothing earlier so you know for the early birds. There is nothing going on in that hotel they don’t serve drinks at the pool nothing. Poor service I wouldn’t come back here again
This hotel is a ripoff. I asked the receptionist the next morning I arrived if they had any chairs available at the beach and she said yes so I paid for 10 days. When I went over to the beach my first day I went to go lay down on the chairs and not after a waitress came and told me I can only stay there if I pay $800 worth of drinks and food so I said no I am not interested so I walked out. Every day after that for the next 9 days I was trying to get my money back over 41 dollars US. I met with the manager twice he said he would get me my money back it didn’t happen. There is no coffee maker, no safe, i tried asking if I can get 5 more clothing hangers for 4 days and they finally came back to me with an answer no. I couldn’t watch tv cause the language is in Spanish I got the maintenance to come and try to change it to English and they couldn’t, not even Netflix so I had no tv for 10 days how boring is that. There too roof pool opens at 10am nothing earlier so you know for the early birds. There is nothing going on in that hotel they don’t serve drinks at the pool nothing. Poor service I wouldn’t come back here again
6
Dan O.
Feb 17, 2023
·
Stayed 4 nights
Der var larm til sent om natten fra 5th avenue, og sådan er det at bo tæt på desværre, om dagen var der bygge larm lige overfor mit vindue, som selvfølgelig er svært at gøre noget ved, men alt i alt for meget larm. Morgenmaden var ikke noget at råbe hurra for, ingen salt og peber og kaffen altid lunken!
Der var larm til sent om natten fra 5th avenue, og sådan er det at bo tæt på desværre, om dagen var der bygge larm lige overfor mit vindue, som selvfølgelig er svært at gøre noget ved, men alt i alt for meget larm. Morgenmaden var ikke noget at råbe hurra for, ingen salt og peber og kaffen altid lunken!
6
Colin
May 10, 2024
·
Stayed 1 night
Hola The staff was very nice and the location perfect and good rate. My toilet was broken I had to get it fixed and the hot water was not working yesterday but worked today. This morning I went downstairs to get a water but I couldn’t - I had 500 pesos and a credit card but the person working wanted me to have smaller change. I had to leave the hotel to get a water.
Hola The staff was very nice and the location perfect and good rate. My toilet was broken I had to get it fixed and the hot water was not working yesterday but worked today. This morning I went downstairs to get a water but I couldn’t - I had 500 pesos and a credit card but the person working wanted me to have smaller change. I had to leave the hotel to get a water.
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AI-generated summary based on recent guest reviews
10
Robert
Feb 28, 2023
·
Stayed 1 night
Good value, nice rooftop pool area. Attentive staff, good location
Good value, nice rooftop pool area. Attentive staff, good location
10
Kelly
Feb 5, 2023
·
Our stay was amazing not without a few hiccups along the way, (room wasn’t ready at check in time, door lock battery died) but the staff made up for it. I’ve worked in hotels for over 10 years in management positions. The staff are great, one day it rained and I walked back in soaking wet and without even asking a staff member gave me a towel. Anticipating the needs of guests is key to good service. The bars both downstairs and at the pool were closed when we visited but you’re so close to so many it was fine. The room was clean and wonderful. The staff were great, Expedia didn’t pass along our breakfast inclusion and the manager sorted this out immediately with no stress at all to us, (let me stress this was not a hotel issue). They helped us store our bags safely on check in and check out. They also let us sit on the rooftop after check out for a bit before we had to go get our bus. Breakfast was also good, with several options to choose from. Thanks guys, we would come back!
Our stay was amazing not without a few hiccups along the way, (room wasn’t ready at check in time, door lock battery died) but the staff made up for it. I’ve worked in hotels for over 10 years in management positions. The staff are great, one day it rained and I walked back in soaking wet and without even asking a staff member gave me a towel. Anticipating the needs of guests is key to good service. The bars both downstairs and at the pool were closed when we visited but you’re so close to so many it was fine. The room was clean and wonderful. The staff were great, Expedia didn’t pass along our breakfast inclusion and the manager sorted this out immediately with no stress at all to us, (let me stress this was not a hotel issue). They helped us store our bags safely on check in and check out. They also let us sit on the rooftop after check out for a bit before we had to go get our bus. Breakfast was also good, with several options to choose from. Thanks guys, we would come back!
8
Andrea
Mar 1, 2022
·
Stayed 3 nights
I saw a lot of bad reviews and we thought to give it a try. We were ready for everything. It turned out it was a nice place. Was quiet too. I guess It depends what part of the hotel you are staying. Everyone was kind and nice to us. Only thing I would like to change are the towels. They were clean but very old. The hotel should change the towels. Other than that it’s a nice place. The pool on the top is quite amazing too.
I saw a lot of bad reviews and we thought to give it a try. We were ready for everything. It turned out it was a nice place. Was quiet too. I guess It depends what part of the hotel you are staying. Everyone was kind and nice to us. Only thing I would like to change are the towels. They were clean but very old. The hotel should change the towels. Other than that it’s a nice place. The pool on the top is quite amazing too.
Property Policies
Good to know
Additional policies and info about this property.
FAQs about Soul Beach Hotel
Does the hotel allow pets?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Where is the hotel located in relation to key landmarks?
The hotel is located in Downtown Playa del Carmen, just steps from Quinta Avenida and 5 minutes from Playa del Carmen Main Beach. It is 0.3 miles from Mamitas Beach and 6.7 miles from Xcaret Eco Theme Park.
Does the hotel have a swimming pool?
The property features an outdoor pool. However, the swimming pool will be unavailable from June 13, 2025, to July 15, 2025, due to renovations.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-17: 38.67483909435273USD
- 2026-10-18: 38.67483909435273USD
- 2026-10-19: 39.84146342563629USD
- 2026-10-20: 38.660168105697636USD
- 2026-10-21: 51.29320085468292USD
- 2026-10-22: 60.807296280479434USD
- 2026-10-23: 38.660168105697636USD
- 2026-10-24: 38.589731930541994USD
- 2026-10-25: 38.652234713935854USD
- 2026-10-26: 38.67483909435273USD
- 2026-10-27: 38.67483909435273USD
- 2026-10-28: 38.67483909435273USD
- 2026-10-29: 38.67483909435273USD
- 2026-10-30: 50.66971598186493USD
- 2026-10-31: 50.06299366722107USD
- 2026-11-01: 38.67483909435273USD
- 2026-11-02: 54.62042078514099USD
- 2026-11-03: 38.67483909435273USD
- 2026-11-04: 38.67483909435273USD
- 2026-11-05: 38.67483909435273USD
- 2026-11-06: 38.67483909435273USD
- 2026-11-07: 39.15773020706177USD
- 2026-11-08: 39.15773020706177USD
- 2026-11-09: 38.608328898048406USD
- 2026-11-10: 38.608328898048406USD
- 2026-11-11: 38.67483909435273USD
- 2026-11-12: 38.67483909435273USD
- 2026-11-13: 38.67483909435273USD
- 2026-11-14: 38.67483909435273USD
- 2026-11-15: 38.67483909435273USD
- 2026-11-16: 38.67483909435273USD
- 2026-11-17: 38.65264617023468USD
- 2026-11-18: 38.67483909435273USD
- 2026-11-19: 38.67483909435273USD
- 2026-11-20: 38.67483909435273USD
- 2026-11-21: 45.51530434837341USD
- 2026-11-22: 43.24145968894959USD
- 2026-11-23: 43.24145968894959USD
- 2026-11-24: 43.24145968894959USD
- 2026-11-25: 45.51530434837341USD
- 2026-11-26: 45.51530434837341USD
- 2026-11-27: 45.51530434837341USD
- 2026-11-28: 54.62042078514099USD
- 2026-11-29: 54.62042078514099USD
- 2026-11-30: 54.62042078514099USD
- 2026-12-01: 56.50222045383454USD
- 2026-12-02: 59.00696924495697USD
- 2026-12-03: 59.00696924495697USD
- 2026-12-04: 59.00696924495697USD
- 2026-12-05: 59.00696924495697USD
- 2026-12-06: 59.00696924495697USD
- 2026-12-07: 59.00696924495697USD
- 2026-12-08: 59.00696924495697USD
- 2026-12-09: 59.00696924495697USD
- 2026-12-10: 59.00696924495697USD
- 2026-12-11: 59.00696924495697USD
- 2026-12-12: 59.00696924495697USD
- 2026-12-13: 59.00696924495697USD
- 2026-12-14: 59.00696924495697USD
- 2026-12-15: 68.84155055351258USD
- 2026-12-16: 68.84155055351258USD
- 2026-12-17: 68.84155055351258USD
Soul Beach Hotel Boutique & Spa - Terms & Conditions:
Cancellation policy: 3 days before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
Check in from 15:00 to 24:00 .
Check out before 12:00 .
Payment upon arrival by cash, credit & debit cards.
This property may pre-authorize your card before arrival.
Taxes included.
Breakfast not included.
General:
24 hour Reception.
No curfew.
No pets allowed.
Soul Beach Hotel Boutique & Spa - Terms & Conditions:
Cancellation policy: 3 days before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
Check in from 15:00 to 24:00 .
Check out before 12:00 .
Payment upon arrival by cash, credit & debit cards.
This property may pre-authorize your card before arrival.
Taxes included.
Breakfast not included.
General:
24 hour Reception.
No curfew.
No pets allowed.
Popular amenities
Swimming pool
Mini Bar
Wake-up Service
Hair Dryer
Scuba Diving
Hiking
Activities
Swimming pool
Scuba Diving
Hiking
Pool (Indoor)
General
Mini Bar
Hair Dryer
Shower
Services
Wake-up Service