Name: Tru By Hilton Santee
Address: 263 Britain St. and 273 Britain St., Santee, South Carolina, United States of America, Santee, South Carolina, US
Price range: US$108–US$325 per night
Rating: 9.03

What guests think

At Tru By Hilton Santee, travelers consistently note modern spaces and welcoming staff, with an easy stopoff location near I‑95 that suits road trips and single‑night stays, plus a lively lobby for relaxing or games.

Most guests find rooms and public areas very clean, though a handful report housekeeping misses like dirty floors, hair or unclean linens, and shower leaks. The vibe is modern and minimalist—expect smaller rooms without in‑room coffee or microwaves, comfortable beds, and effective blackout shades; some guests experience highway or upstairs noise and occasional HVAC or TV quirks. Breakfast feedback ranges from excellent variety with a popular pancake machine to basic or poorly replenished, and coffee quality varies. Overall, expect a convenient, no‑frills stop with friendly service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Common areas feature an inviting lobby with games and a pool table, plus a small gym and a pool. Parking can feel limited, and EV charging is available but sometimes costly or nonfunctional.

Related guest reviews

8

Brooke

31 Dec 2024

·

Stayed 1 night

We just stayed here overnight on our travels from FL to VA. The receptionist at midnight was super quick to check us in and we found our room easily. We literally came here to sleep and shower. I utilized this gym this morning, it could use a little work.. there were no wipes to wipe off equipment and there was no hand sanitizer in the cartridge. I was sure to let the receptionist know this morning, though. Small gym but I got the job done for a decent workout.

10

michael

4 Jan 2025

·

Stayed 1 night

Very nice stay. We didn’t realize breakfast was included, so that was a bonus, as was the complimentary laundry. Would definitely stay again.

8

Elizabeth

5 Oct 2025

·

Stayed 1 night

We chose this hotel because Hotels.com listed an electric charging station. There was a Tesla which did not work for us, but that didn’t matter much as we have a plug in hybrid. The hotel was very nice, except that they do not have coffee/tea in the room. It was in the lobby which is also the breakfast room which made the coffee/tea a it far from the breakfast buffet. I thought that the room was fairly small but comfortable. I still think that the best place to stay in Santee is Fairfield Inn & Suites

8

Juan

19 Jun 2025

·

Stayed 1 night

Parking was very limited

4

Anna

25 Mar 2024

·

Stayed 1 night

We were under impression that the facility has electric vehicle charging stations. When we got to the hotel we found out that the electric vehicle charging was not connected to power .

10

Danny

26 Jan 2025

·

Stayed 1 night

My family did a quick stop here on the way to Florida. It is conveniently off I 95. There are some food options and restaurants nearby. The hotel seems very new. It is very clean. Staff was very friendly. They have a common area pool table and loungers. The soap/lotion was excellent with superb scents. I would stay here again.

8

Kevin

28 Aug 2024

·

Stayed 1 night

Very expensive EV charger!!

8

Robert

20 Jun 2025

·

Stayed 1 night

Our stay was comfortable and we enjoyed playing pool on the table in the lobby.

10

Anita

25 Jul 2025

·

Stayed 2 nights

Although my stay was a short amount of time, I Njoy it a lot. I did have an opportunity to get in the pool, which I Njoy. Next time much longer time to stay.

8

Bob

19 Sept 2025

·

Stayed 1 night

Gym and water and breakfast. But the coffee was cold

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Cleanliness

Guests frequently praise very clean rooms and public spaces. Recurring issues include dirty or sticky floors, hair or unclean linens, and shower leaks or musty caulk.

Related guest reviews

6

Shirley A.

6 Jul 2024

·

Stayed 1 night

Disappointing - I’ll return to Hampton Inn next time. I spilled water in the bathroom and the washcloth was black when I wiped it up - so the floor wasn’t clean. Bed was excellent. No microwave or coffee machine. Evening staff were good but the young man in the morning was rude when interrupted from his cell phone. Pool didn’t open till 10 so no swim before leaving!

6

jeannine

11 Apr 2024

·

Stayed 1 night

The popcorn and water that was provided was wonderful. The shower leaked terribly around the door out onto the floor of the bathroom. The caulking was rusty or moldy looking. The air conditioning unit rattled during the night. This is a new motel as of November 2023 if I understand correctly. This should not be the case for the age of The motel. You do expect more from a Hilton property. Disappointed.

10

Dorene

15 Oct 2025

·

Stayed 1 night

Room and hotel were very clean!! Staff very helpful… breakfast was great… I would recommend Tru Hilton. Great place to stay!!

8

AMY

28 Dec 2025

·

Stayed 1 night

Room was good there was a pair of underwear between the mattress so the maids need to check between the beds

10

Tracey

15 Nov 2025

·

Stayed 1 night

I spilled some water on the bedroom floor and i cleaned it up. The paper towel showed how dirty the floor was.

4

Leanna

22 Jun 2025

·

Stayed 1 night

Nice amenities. Unorganized and room not cleaned thoroughly..hair was in the bed. They gave me a room that already had guest had to stand in the hall while they checked rooms to assign me another.

10

Michele

8 Mar 2025

·

Stayed 1 night

Front desk staff were all exceptionally friendly. Room was clean and quiet. First time staying at this brand of hotels and will definitely seek them out for future travel. Pet friendly, although we do not have a pet, you would never know the rooms are so clean.

10

Yu Wen

7 Sept 2025

·

Stayed 1 night

Very clean and new. Close to highway. Comfortable bed.

10

Karen

6 Sept 2025

·

Stayed 1 night

Traveling stopped for the night. Very clean and comfortable. Nice location.

10

Melissa

11 Jul 2025

·

Stayed 2 nights

Very clean

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Rooms

Rooms are modern and minimalist, often compact with limited furniture and no in‑room coffee or microwave; beds are generally comfortable and blackout shades effective. Some report highway or footstep noise and occasional noisy HVAC or limited TV options.

Related guest reviews

10

Diane

17 Jan 2025

·

Stayed 1 night

Nice newer hotel just off the 95 great for a one night stop along the interstate. Staff was friendly. Rooms are small and there is noise from the highway.

6

Ronald

16 Oct 2024

·

Stayed 1 night

The room was the smallest hotel room I have ever stayed in. It looked like a college dorm room. Orange and red stripes on wall. Very cheap furnishing. Small desk looked like $20 Big Lots special. Night stand was orange plastic. It also looked like it was from Big Lots or Wal Mart.

6

John

25 Sept 2025

·

Stayed 1 night

Room was small and had a King precluding room for a chair. Should have a Twin XL and a CHAIR. Desk had no chair. Very uncomfortable to watch TV. The shelf under the bathroom mirror is a neat idea - and a headbanger when you wash your face. This brand tries to do some neat things but only does them halfway - so, only average.

8

Dan E

2 Nov 2024

·

Stayed 1 night

Nice motel, but for the price it should have had a real refrigerator withe separate freezer! It only had a refrigerator! I have to carry insulin with freeze packs and need to place them in a freezer over night.

10

Trish

17 May 2025

·

Stayed 1 night

Definitely 3 star hotel, Motel 6 like, at best, no coffee/microwave in room, dirty sticky floor in room, definitely not worth $176/night through Expedia. I will not come back.

8

Michael

28 May 2025

·

Stayed 1 night

Room on side of hotel facing I-95 had a LOT of traffic noise. Need soundproof windows.

6

Jim

30 Dec 2025

·

Stayed 1 night

The room was clean and modern but lacked some basic amenities. There were no cups anywhere in the room making it difficult to take our medications. The room looked bare, lacking any kind of easy chair for reading in comfort.

10

Lisa

4 Jun 2025

·

Stayed 1 night

Tru is a very modern type of property. Pros: Amazing blackout shade that actually slides down into a track so no light sneaks around! Nice firm bed. Adequate room size for us (but I guess some people like more spacious rooms). Nice clean bathroom and a shower with awesome water pressure. **Breakfast was fabulous!!! Their automatic pancake machine you simply wave at was so cool. (I’ve read that those are only at Tru by Hilton.) There were also omelettes, sausage, oatmeal, toast, cereal, plenty of fresh fruit, juices, etc. Cons: I think we hit a rush time at breakfast, and there was only one lady to replenish the large coffee pots and food, wipe down tables, etc. Everyone was very patient, though, as she was doing the best she could.

10

Cynthia

13 May 2025

·

Stayed 1 night

This was my first stay at a Tru hotel and I am now a fan and will happily stay at Tru hotels in the future. The check in and service was amazing. Lauren went out of her way to help and welcome me. The shower is AMAZING including their exfoliating lemonade and sugar body wash. Simply fabulous. My only negative was the AC unit was quite noisy. That said, I was so tired I enjoyed the bed and slept beautifully.

6

katherine

9 Jul 2025

·

Stayed 2 nights

The room was very clean only negative was the service selection on the TV and it's time for new mattress.

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Service

Staff are widely described as friendly, welcoming, and accommodating, with smooth check‑ins. Several reviews cite inattentive or rude desk interactions, room misassignments or duplicate keys, and inconsistent recognition of member perks.

Related guest reviews

4

Kenneth

15 Jul 2025

·

Stayed 1 night

Went to bed 9pm. Big screen TV came on at 10:30 with message to welcome “Joyce”. At 10:55 some one had a key trying to open the door. I was glad that I had the security lock on. Called the desk, someone came to the door and apologized. Offered a beer or glass of wine to comp me. At that hour I just wanted rest. $75 charge for my 8lb dog is a bit ridiculous.

10

jennifer

31 Dec 2025

·

Stayed 1 night

The staff were welcoming. The bed was comfortable and room was clean. Breakfast was excellent. Great customer service from beginning to end.

10

Nancy

21 Nov 2025

·

Stayed 1 night

Awesome, friendly check-in with Bre - she made us feel so welcome after our long drive! Very clean room, well-lit parking area, comfy bed, quiet. This is our second stay here and it was just as nice the first time :)

2

shawna

29 Jun 2025

·

Stayed 1 night

My room was booked months in advance. I arrived to check in and was told the computer system was down. I was I would be given a key but she had to check the room. She returned to tell me someone was in the room and the computer system must've moved the rooms around and now she didn't know which room was available. I asked her what she wanted me to do considering we had driven 6 plus hours and the room had been booked months ago and she said she didn't know. It was now 4:30am and we drove around looking for a place to stay but I was told there were 2 big events in the area and there's no availability for miles. We ended up sleeping in our car at a rest stop. I've emailed management and I have received no response back. I still have not received a refund or an apology.

8

John H

10 Oct 2025

·

Stayed 1 night

Room was clean, breakfast was fine. The staff upon check in ignored us, the printer was out of paper and the two workers could not figure out why the computer couldn’t print. One of the women finally said oh we need paper. The entire time neither of the women acknowledged us. It was about 5-7 minutes before we were greeted and still had to wait until they were done. I was upset all they had to do was say hello we are having a problem someone will be with you in a few minutes. Instead of letting us stand there waiting uncomfortably.

10

Charles

1 Dec 2025

·

Stayed 1 night

Staff was very friendly and helpful

10

Toyoko

24 Jun 2025

·

Stayed 1 night

The check-in person was AMAZING and we loved her upbeat personality and she was extremely friendly and helpful.

2

Arhalyz

13 Jul 2024

·

Stayed 3 nights

Stay was ok until they they gave a stranger room keys to our room at 10pm at night and this person was able to open the door and enter the room my husband went down stairs to complain and the staff at the front desk said was very cold and nonchalant about their mistake no apology offered at all won’t be staying here again.

6

Paula

29 May 2024

·

Stayed 1 night

The woman at the checkin acted like she didn’t care whether we were there! She greeted us with “checking in?” No “hello” “how are you?” Or even “hi”. Definitely the wrong person for that position. Plus she continued texted on her mobile while processing the checkin!

4

Brian

20 Sept 2025

·

Stayed 1 night

When arrived there was not anyone to check me in. After waiting a person who works there but not working at the time checked me in. It seemed the staff was more concerned with drinking and hanging out with a wedding party that was staying there than doing their job.

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Location

Right off I‑95 and near a few restaurants, the location is convenient and feels safe with well‑lit parking. Some guests note limited dining options and traffic noise in interstate‑facing rooms.

Related guest reviews

10

Kathy

22 Apr 2025

·

Stayed 1 night

Really loved the property. Check in easy. Short walk to Cracker Barrel. Staff friendly, room nest and clean. Great place to stay at a reasonable price. Will definitely stay here again.

8

Christine

12 May 2025

·

Stayed 1 night

We needed a hotel to sleep at during our road trip. We chose this hotel based off location (right near I-95). Check in was easy. Staff was friendly. The room was clean. Considering it was right off the main road, we didn’t hear any traffic throughout the night. They have complimentary coffee available 24 hours out of the day. The breakfast was basic but the pancake maker was pretty cool. Overall, great stay!

10

Nancy

21 Nov 2025

·

Stayed 1 night

Awesome, friendly check-in with Bre - she made us feel so welcome after our long drive! Very clean room, well-lit parking area, comfy bed, quiet. This is our second stay here and it was just as nice the first time :)

10

Max

22 Sept 2025

·

Stayed 1 night

Newer property. Convenient to I95. No issues. Area is a small town so dining is limited.

10

Jessica

8 Mar 2025

·

Stayed 1 night

The staff was friendly and it is right off the highway!

10

Ginny

19 Oct 2025

·

Stayed 1 night

Friendly staff at check in, quick check in process. Great location.

8

Michael

28 May 2025

·

Stayed 1 night

Room on side of hotel facing I-95 had a LOT of traffic noise. Need soundproof windows.

10

Michael

3 Jul 2025

·

Stayed 1 night

This hotel was so conveniently located. Right off the interstate and was quiet. Would stay again if in the area.

10

Brian

24 Mar 2025

·

Stayed 1 night

Close to highway but relatively quiet

8

Scott

20 Nov 2025

·

Stayed 1 night

Hotel is great, service was good. Not much in the area for food.

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Dining

Breakfast wins frequent praise for hot items and the pancake machine, though experiences vary. Some found options basic, refills slow, or coffee weak.

Related guest reviews

10

Marlene

3 Jun 2025

·

Stayed 1 night

Clean, quiet and safe property. Delicious breakfast too!

10

Amanda

6 Apr 2025

·

Stayed 1 night

This property was clean & convenient; the staff was amazing! Breakfast was great and we had a wonderful experience overall.

10

Catherine

6 Mar 2024

·

Stayed 1 night

This place was great! Clean, excellent breakfast, comfy bed, wonderful shower, happy staff with great customer service. We will be back!

10

James

21 Nov 2025

·

Stayed 1 night

Friendly staff. Nice clean rooms. Fantastic breakfast.

10

Lisa

4 Jun 2025

·

Stayed 1 night

Tru is a very modern type of property. Pros: Amazing blackout shade that actually slides down into a track so no light sneaks around! Nice firm bed. Adequate room size for us (but I guess some people like more spacious rooms). Nice clean bathroom and a shower with awesome water pressure. **Breakfast was fabulous!!! Their automatic pancake machine you simply wave at was so cool. (I’ve read that those are only at Tru by Hilton.) There were also omelettes, sausage, oatmeal, toast, cereal, plenty of fresh fruit, juices, etc. Cons: I think we hit a rush time at breakfast, and there was only one lady to replenish the large coffee pots and food, wipe down tables, etc. Everyone was very patient, though, as she was doing the best she could.

10

SHARI

27 Feb 2024

·

Stayed 1 night

New and modern. Very good breakfast.

10

Virginia

23 Jul 2025

·

Stayed 1 night

First time staying at this brand. Loved it as we just needed a place to sleep. We weren’t planning on taking in the comp breakfast but we did and it was great. Fresh, yummy and clean environment.

4

Tom

26 Nov 2025

·

Stayed 1 night

Generally, our experience was disappointing, not what we expected from Hilton. Silly little sayings everywhere, kind of like pre-school, low quality breakfast, noise through walls and ceilings have made our future more clear. Also they are pet friendly - meaning we may lay our head where a dog's butt sat - no thanks. We will never stay at a Hilton, or eat at a breakfast bar again.

10

Paul

31 Aug 2025

·

Stayed 1 night

Friendly staff. Lousy breakfast.

8

Bob

19 Sept 2025

·

Stayed 1 night

Gym and water and breakfast. But the coffee was cold

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $139	16 $205	17 $207	18 $188	19 $160
20 $112	21 $117	22 $117	23 $117	24 $117	25 $141	26 $131
27 $108	28 $117	29 $117	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $137	2 $119	3 $119
4 $108	5 $117	6 $117	7 $124	8 $119	9 $131	10 $148
11 $110	12 $108	13 $114	14 $112	15 $116	16 $140	17 $150
18 $111	19 $117	20 $119	21 $123	22 $150	23 $314	24 $325
25 $128	26 $117	27 $118	28 $129	29 $132	30 $143	31 $142

Select dates to see prices and availability

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Accessible (Mobility & Hearing)

Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Santee

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Prices for upcoming dates