Hampstead Britannia

There was sticky marks all over the walls and drips of some fluid over it. The carpet wasn’t clean. The bed was the most uncomfortable bed I have ever slept on woke up with a mark from a metal rod in the bed. Only one pillow each and we went and asked for more but they didn’t have any. Also parking. It says 12 space car park when we arrived there were “2 spaces” but these were impossible to get in due to the trolleys and bins which they have laying about everywhere in the car park. The remote in the bedroom wasn’t working properly and all the buttons were inverted too. Would not go back not worth the money have stayed in much nicer hotels for cheaper.

The bed was small Toilet couldn't flush properly Staff was rude and unhelpfully Room had lots of dangerous slopes on the floor Extortionate parking charge of £15 for hotel guest was outrageous.

First night was awful - avoid room 302 at all cost!! This is right next to the lift and sounds like a dragon breathing fire every single time someone uses and as only one lift was working it was in use so much I could not sleep most of the night! When I did get to sleep the hotel alarm went off at 4am which woke me again!

No parking spaces available onsite but managed to find on street parking close by

Late check in, parking on site, friendly and professional staff, easy check in and out.

Pros: Elevators!! Good breakfast restaurants within walking distance. Quiet - its located in a residential area. Hot water and good water pressure. Room was clean and bed was comfortable. Limited parking in a side lot. Street parking is easy, but you have to move your car by 9am. Cons: HUGE ISSUE - a male on the staff opened my door at 8am, completely unannounced and without knocking. There is no chain on the door. I felt completely vulnerable. After that, I wedged the chair between the door and bathroom door frame to stop any further entry attempts. The shower is tiny...very tiny. So are the bathrooms. The toilet paper roll location inhibits the ability to sit comfortably on the toilet in some rooms. The only door is a revolving door. I had an awkward sized piece of luggage, and it was vhallenging to maneuver. Because of the lack of door security in my room, I would not want to stay here again.

4th with terrace, so you have to use the one chair you have in the room. Wifi signal wasn't strong enough for the smart tv. When taking a shower make sure to leave a towel in front of the shower incase water spillage, Shower cubicle is small for over 6ft and large people. Limited car parking spaces. Apart from that its ok

We stayed for 2 nights, location was easy for tube and walking to London Zoo via Primrose Hill. We were lucky to be on 4th floor with a fantastic view of the city. We found the bed a bit firm, but the staff went above and beyond to add a duvet to soften the bed and also gave extra pillows. Would definitely recommend and will be visiting again.

Nice enough but the bar and restaurant was closed the whole time

Overall our stay was without any serious issue. The hotel was easy to find and the lobby/restaurant was clean and had a nice welcome feel to it. Check in was a little slow and the bar wasn’t always attended so I would say service could have been better, but again, this was minor so nothing to cry about by any means. The staff themselves were smiley and friendly and that’s all that counts to me really. Our room was on the ground floor, the hall way leading to the rooms had a very unpleasant smell… one that I would seriously consider complaining about as it was nauseating. The plus side, was that the bedroom was absolutely spotless! No smell (thankfully), the bed was very firm, which I do like, however only 1 pillow each, and as a side sleeper I would prefer two, which has always been standard in other establishments. As we were there only for 1 night, I didn’t want to bother the staff by asking for another. But something to consider if you are staying here. Overall the stay I would rate 8/10 - parking here is very limited, so have a back up plan if you are arriving by car. And to the hotel people, please clean that corridor carpet, it’s not nice being greeted with that awful smell!

Clean

Clean room and bathroom. Helpful staff. Good restaurant nearby.

There was sticky marks all over the walls and drips of some fluid over it. The carpet wasn’t clean. The bed was the most uncomfortable bed I have ever slept on woke up with a mark from a metal rod in the bed. Only one pillow each and we went and asked for more but they didn’t have any. Also parking. It says 12 space car park when we arrived there were “2 spaces” but these were impossible to get in due to the trolleys and bins which they have laying about everywhere in the car park. The remote in the bedroom wasn’t working properly and all the buttons were inverted too. Would not go back not worth the money have stayed in much nicer hotels for cheaper.

Room wasn’t cleaned once

Clean room

Checked in no issues, clean everywhere, lobby, corridors and rooms. Rooms are on the small size but perfect for a sole traveller or passing through couple, a great find and walking distance from Camden Town which was part of my trip and easy access into London.

Room clean staff amazing excellent location for visiting places

Was disappointed that my room and bathroom wasnt cleaned and bedsheets not changed for a 3 night stay.

The property is unclean. Checking in I was in a que of travel group. There is work . The windows are useless

Overall our stay was without any serious issue. The hotel was easy to find and the lobby/restaurant was clean and had a nice welcome feel to it. Check in was a little slow and the bar wasn’t always attended so I would say service could have been better, but again, this was minor so nothing to cry about by any means. The staff themselves were smiley and friendly and that’s all that counts to me really. Our room was on the ground floor, the hall way leading to the rooms had a very unpleasant smell… one that I would seriously consider complaining about as it was nauseating. The plus side, was that the bedroom was absolutely spotless! No smell (thankfully), the bed was very firm, which I do like, however only 1 pillow each, and as a side sleeper I would prefer two, which has always been standard in other establishments. As we were there only for 1 night, I didn’t want to bother the staff by asking for another. But something to consider if you are staying here. Overall the stay I would rate 8/10 - parking here is very limited, so have a back up plan if you are arriving by car. And to the hotel people, please clean that corridor carpet, it’s not nice being greeted with that awful smell!

constant road noise (double/triple glazing?), very uncomfortable bed, gap between bed and clothes stand only 9-10 inches apart so awkward to negotiate, TV didn't work (no signal) and unbelievably what sounded like the delivery of aluminium beer barrels in the middle of the night. All in all a dreadful night.

Nice room, comfy bed, excellent that the room was not too hot at night like some hotel rooms can be. Decent breakfast. All in all a good place to stsy

Room was on main street so i heard all the traffic! Also where lorry was unloading and making loads of noise after 10pm!

Quaint clean hotel. My only real issue was that the mattress was very uncomfortable.

Good room, only issue was proximity to the laundry room which meant it was noisy in the morning. Very easy access to the Roundhouse music venue. Lots of food options within a 10 min walk. Would stay here again if attending a concert at Roundhouse

Checked in no issues, clean everywhere, lobby, corridors and rooms. Rooms are on the small size but perfect for a sole traveller or passing through couple, a great find and walking distance from Camden Town which was part of my trip and easy access into London.

Basic room, but the tv was not tuned in so could not use it, too late to ask someone to come up when we realised as we’d been out for the night, part of the windowsill had fallen off and was just perched on a plug socket. Also the curtains did not draw fully so lights from outside shone in not allowing a great nights sleep.

The rooms without windows really need aircon.

We stayed for 2 nights, location was easy for tube and walking to London Zoo via Primrose Hill. We were lucky to be on 4th floor with a fantastic view of the city. We found the bed a bit firm, but the staff went above and beyond to add a duvet to soften the bed and also gave extra pillows. Would definitely recommend and will be visiting again.

Bathroom was recently refurbished. I liked the provision of a bath mat for the shower. Room was clean but basic.

Super friendly staff who upgraded my room upon arrival. Room was clean, relatively large and comfortable. Basic but all I needed for a one night stay.

Alarm went off through the night. Mistakes happen, but no apology the next morning. Receptionist seemed annoyed I'd even brought it up. Was told by the her to email the hotel to complain, which I did with no response so I'm guessing she deleted the email. To be fair if the alarm hadn't gone off the stay would have been fine.

Wish I had booked elsewhere. Kept awake by roaring heating/ventilation system, sounded like a huge space heater or hoover was in the room all night. Room ok. Staff surly all round. Receptionist during check in didn't mention breakfast wasn't included, we then were hassled during breakfast, ending up having to pay extra £30 for 2 very average meals. It was an honest mistake, when I asked for proof of room only booking they couldnt provide it - just a code which could have meant anything. Not a smile to be had, no effort to meet us halfway. We were made to feel targeted & like we were being dishonest. If there was a staff member checking for this on the way in to diningroom, it could have been avoided. Shame, as the location is great. Won't be going back. Ever.

Checked in no issues, clean everywhere, lobby, corridors and rooms. Rooms are on the small size but perfect for a sole traveller or passing through couple, a great find and walking distance from Camden Town which was part of my trip and easy access into London.

Room clean staff amazing excellent location for visiting places

Pros: Elevators!! Good breakfast restaurants within walking distance. Quiet - its located in a residential area. Hot water and good water pressure. Room was clean and bed was comfortable. Limited parking in a side lot. Street parking is easy, but you have to move your car by 9am. Cons: HUGE ISSUE - a male on the staff opened my door at 8am, completely unannounced and without knocking. There is no chain on the door. I felt completely vulnerable. After that, I wedged the chair between the door and bathroom door frame to stop any further entry attempts. The shower is tiny...very tiny. So are the bathrooms. The toilet paper roll location inhibits the ability to sit comfortably on the toilet in some rooms. The only door is a revolving door. I had an awkward sized piece of luggage, and it was vhallenging to maneuver. Because of the lack of door security in my room, I would not want to stay here again.

Staff are very helpful and polite. Comfy stay

Room was too hot, windows can't open wide enough for airflow, and one of the fans was not working properly. They refused to change the fan! Have to hoover the room yourself! Not very attentive to your basic needs even when you ask!

We stayed for 2 nights, location was easy for tube and walking to London Zoo via Primrose Hill. We were lucky to be on 4th floor with a fantastic view of the city. We found the bed a bit firm, but the staff went above and beyond to add a duvet to soften the bed and also gave extra pillows. Would definitely recommend and will be visiting again.

Very friendly and helpful staff that were so accommodating to our changing needs during our stay. Definitely booking again when next in The Camden area

Nice and easy. Comfy beds. Close to camden markets etc. No complaints

I liked the location. it was near Chalk Farm Road with a short walk to Chalk Farm Tube station, where you can catch the Northern Line to go directly into Centeral London. It is in Western Hamstead or Northeast Camden.

Good room, only issue was proximity to the laundry room which meant it was noisy in the morning. Very easy access to the Roundhouse music venue. Lots of food options within a 10 min walk. Would stay here again if attending a concert at Roundhouse

Checked in no issues, clean everywhere, lobby, corridors and rooms. Rooms are on the small size but perfect for a sole traveller or passing through couple, a great find and walking distance from Camden Town which was part of my trip and easy access into London.

Location is good for Camden and Regents/Primrose. Rooms are large but need updating relative to other 3-star hotels

Great price and location.

Excellent hotel for the price in London. Great base to explore from and close to cafes and places to eat and the park. Would stay here again.

We stayed for 2 nights, location was easy for tube and walking to London Zoo via Primrose Hill. We were lucky to be on 4th floor with a fantastic view of the city. We found the bed a bit firm, but the staff went above and beyond to add a duvet to soften the bed and also gave extra pillows. Would definitely recommend and will be visiting again.

Good value for money in a good location. Exactly what we needed.

Very good value for money. Not far from Camden and in a decent enough area.

Nice room, comfy bed, excellent that the room was not too hot at night like some hotel rooms can be. Decent breakfast. All in all a good place to stsy

£11.50 per day for a breakfast with no available bread or butter. Had to ask for it, and got 2 slices of bread and 2 squares of butter, one of which I shared with another diner. No fruit or any cooked items and I had to ask for tap water, which I never got. Not sure how old the cereal was. Didn’t touch it. No attendants or replenishments so breakfasters had to keep asking for assistance at the front desk. Day 2 I asked for a refund and went to Morrisons for breakfast items instead. Bedside lamp was faulty. No hangers to hang my coat in the room and the door to the room looked like it had been in a skirmish. Don't trouble yourself to go there, if you can avoid it.

Wish I had booked elsewhere. Kept awake by roaring heating/ventilation system, sounded like a huge space heater or hoover was in the room all night. Room ok. Staff surly all round. Receptionist during check in didn't mention breakfast wasn't included, we then were hassled during breakfast, ending up having to pay extra £30 for 2 very average meals. It was an honest mistake, when I asked for proof of room only booking they couldnt provide it - just a code which could have meant anything. Not a smile to be had, no effort to meet us halfway. We were made to feel targeted & like we were being dishonest. If there was a staff member checking for this on the way in to diningroom, it could have been avoided. Shame, as the location is great. Won't be going back. Ever.

Hotel room was excellent staff need to learn to be more professional breakfast £11 50 it wasn't worth £5 50. Wont stay again.

I only had one quick drink and we didn’t have a car

We haven't had breakfast it wasn't included in the rate

Hotel was ok to rest your head, the service was ok, although I have to be honest in saying the food isn’t great

Everything was perfect but I was not served breakfast

Nice enough but the bar and restaurant was closed the whole time

Overall our stay was without any serious issue. The hotel was easy to find and the lobby/restaurant was clean and had a nice welcome feel to it. Check in was a little slow and the bar wasn’t always attended so I would say service could have been better, but again, this was minor so nothing to cry about by any means. The staff themselves were smiley and friendly and that’s all that counts to me really. Our room was on the ground floor, the hall way leading to the rooms had a very unpleasant smell… one that I would seriously consider complaining about as it was nauseating. The plus side, was that the bedroom was absolutely spotless! No smell (thankfully), the bed was very firm, which I do like, however only 1 pillow each, and as a side sleeper I would prefer two, which has always been standard in other establishments. As we were there only for 1 night, I didn’t want to bother the staff by asking for another. But something to consider if you are staying here. Overall the stay I would rate 8/10 - parking here is very limited, so have a back up plan if you are arriving by car. And to the hotel people, please clean that corridor carpet, it’s not nice being greeted with that awful smell!