Cairns Holiday Lodge

Microwave was not working, remote to the TV was also not working. Bathroom had hair on the floors still and general room was not clean. Staff was attentive but did not resolve most issues.

Cheap, not cheerful. Mouldy aircons, musty smelling rooms, plenty of rust, cigarette stink all over the hotel and general disrepair. Saw punches thrown in a nearby fish and chip shop and could hear arguments and shouting at night, both in the hotel and street. Kids didn’t feel safe. Dishes weren’t clean on arrival but you’re expected to clean them yourself. 2 glasses for a family of four, and two beds when 3 were booked. Pool area needs a clean up. Car park holds about 10 cars for 20 or so units, so parking is often on street. But, good price.

There was only 1 staff at reception on 1 day. There wasn't staff any other time. Being in the hospitality industry, there should be staff to welcome the guests, and be there to provide information and assistance.

The room was set out well for one’s needs. However it is in need of repair. Chips and marks and rust on the furniture. I understand it was cheap because of the condition there were cockroaches that came out during the night under the beds. I was planning on cooking the next day but I ended up canceling as I would not cook in a place like that. The balcony door didn’t close properly. There was a person outside whailing late at night which was a bit scary but the area is known for that. I was grateful that I was given a refund went somewhere else the next day.

It was lovely to meet you Amandeep, and thank you for making us feel welcome.