Thang Loi Hotel Hanoi

Pool is perfect for kids. The room is really small.

Great Pool & View, but NO Elevator Pros: Beautiful lakeside location in Tay Ho. Staff is supportive and the swimming pool is clean/well-maintained. Cons: Accessibility: No elevator in this 3-floor hotel. Do not book if traveling with elderly guests. (I had to switch to the 1st floor to avoid the stairs). Maintenance: Exhaust fan was broken on arrival and took a full day to fix. Verdict: Good for the view/pool, but lacks transparency on accessibility and quick repairs.

I liked the location. Resort looks very tired, however room was clean, there was mould on the bathroom roof it didn't feel dirty though you could see cleaners were trying to keep it under control. Was so lovely and quiet until the last night, wow there was people running up and down the corridor making a lot of noise and continually banging doors, this did not stop until around 3am, couldn't call the reception as the phone in room didn't work niether did the number for the resort, however as i only speak English it would not made a difference as none of the staff spoke English. The price definitely reflects the stay The pool does not have any water so don't expect to relax in or around it, there is no chairs either. There is restaurants there, however I never seen anyone eating there or working in them

1-2 bars of service. Could have been better.

Staff where all good and spoke English which helped. However our communciations through Expedia where nver replied which was a little unsettling. When we arrived we could see a lovey garden, however when you enter the foyer, you begin to notice things. For one the advertised swimming pool was unavailble. There was no assitance getting our bags to our room and it was up a flight of stairs. The rooms are in a block out over the lake - which should be amazing however the wear and tear over the years are very obvious. The room is a good size, and the vew over the lake at night is lovely. However the furniture, bathroom (showever curtain) etc where all old and worn. We had to call reception to have some one come and fix the TV which required the fixit man to go under the desk and swithc things on and off. Another strange thing was the way the power worked from a centralised remote and when we switched on the bedside lamps they flickered before they worked!! We had included breakfast in our stay, which was very average, and saved by the freshly made omelete. We ended leaving the Tang Loi after only one night. its a shame it has been let go as the grounds, the lake, and the 1970s style architechture could be amazing however it just isn't!