Paddington Green Serviced Apartments

Clean and great location for event I attended on Park Lane. Great value for money.

Small apartment in a busy but good neighborhood. The mattress was paper thin and on a frame that was basically a wooden pallet. Very warm. The apartment was surface clean in most areas but the shower needed a good scrubbing. Thought the tiles were caulked with black grout at first - it was that bad - until I noticed the upper tiles had white caulking! Maybe clean the lower ones? Sent the management company 3 emails in the first 24 hours of our stay and received only AI automated responses saying they’d look into my questions. Never heard back with any answers. (I had requested they alter our reservation to just 1 night so we could find another more suitable accommodation but they never addressed this request in response to any of my 3 emails.) The exterior of the building is brightly lit and our window happened to be in between the two lights, so even with the blind drawn at night, the entire room was bright because of the outdoor lights. Would not recommend our particular room or the service we received by calling several times and sending 3 emails. Very disappointed. Would still appreciate a proper response that isn’t an automated ’we’ll look into the situation’ answer, which they don’t follow up on.

The place was clean and the automated check worked fine. Our unit was on the third floor with the kitchen above that under a sloped ceiling. Bumped our heads a few times before got used to that. The neighborhood lacks local restaurants of interest so we ate while out visiting.

Great location. Room was clean. Small but everything you need. The negative was the bed was soft and lumpy. We had a terrible nights sleep and woke up with a sore back. We contacted the owner to request the mattress was changed or moved to another room, we were told the housekeeper would follow this up, we heard nothing. Expected the owner to check to see if the issue had been checked or resolved, but no contact. Really poor customer service and communication. I can sleep anywhere but this was unacceptable and impacted our break. Will not be back.

We were disappointed in there being lots of ant bate sprinkled around the apartment floor. Host was quick to respond to issues with the TV not working. Felt some further welcome information would have been good.