Maison Du La Rua

Terrible

Room very clean. Never met the staff and shopping was not our concern

Where to start... Once arrived at our destination, there was an envelope left at a desk with no staff on site. In the envelope we were given a paper stating we were changed to another location due to damage that previous tenants left. We had to pay another 17 euros to get to our new given location. Once at our destination Piazza Cavour 122, there was no wifi (as the owner said it was not working due to the provider) for all 3 nights. Our first 2 nights there was no hot water and after several complaints to Expedia and the owner we finaly got hot water on our 3rd night. The tv did not work for our first two nights either. The kettle to heat our water was filthy to make our coffee, so we did not use it. The noise in the building was terrible as it carried everywhere. We heard children crying and dogs barking all night. We asked to get a refund on the second night as we wanted to find another place to stay and the owner refused to do so and got upset with Expedia when they asked as well, as the accomodation were not as discribed. She mentionned to Expedia that she uograded us rooms and that she did not need to refund us, but the chnge was not made or asked on our end. There is no staff onsite, all communication is done through Whats App. This was a horrible place to stay as it was not in a great part of the city of Naples.

Hotel is hidden on a dirty street. There was no reception to greet us, nor to check out…staff no -existent. Hot water heater leaked - making a wet mess on bathroom floor. Shower configuration was not good, turn on shower if door is not fully closed the water starts spraying out into bathroom.

Hotel sem recepção, dizia que tinha café da manhã, e não tinha se quer cozinha. Tinha uma chaleira elétrica que não funcionou, e um café solúvel. Lugar estranho. Quarto sem janela.