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Restaurant
Sauna
Non-smoking rooms
Room service
Hair dryer
Garden
9
Room details
302 ft²
8
Room details
323 ft²
12
Room details
302 ft²
8
Room details
270 ft²
10
Room details
302 ft²
Based on 20 verified reviews
AI-generated summary based on recent guest reviews
At Alma Maya Resort - Riviera Maya, reviewers consistently highlight warm, attentive staff, very clean and comfortable rooms with standout panoramic views, and a tranquil, nature-immersed setting supported by enjoyable amenities, activities, and thoughtful touches across the stay.
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What guests think
At Alma Maya Resort - Riviera Maya, reviewers consistently highlight warm, attentive staff, very clean and comfortable rooms with standout panoramic views, and a tranquil, nature-immersed setting supported by enjoyable amenities, activities, and thoughtful touches across the stay.
The secluded location requires a slow, bumpy dirt-road drive, which some guests note and recommend planning around. Highlights include a private cenote, well-organized excursions, and on-site massages, plus smooth check-in and attentive concierge support. Food and drinks are widely praised, though one reviewer found the meals mediocre, small in portion, and overpriced. Expect a serene, nature-forward stay with standout service.
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AI-generated summary based on recent guest reviews
Facilities
Guests highlight a private cenote, on-site massages, organized excursions, and plenty of activities and entertainment; amenities are described as excellent and well kept.
Related guest reviews
Claudia
12 Jan 2025
·
Stayed 5 nights
Alexander
17 Oct 2024
·
Stayed 1 night
Victoria
18 Oct 2024
·
Stayed 1 night
Myko
29 Sept 2024
·
Stayed 1 night
Elizabeth
16 Dec 2024
·
Stayed 1 night
Natalia
2 Sept 2024
·
Stayed 1 night
Frederick
29 Sept 2024
·
Stayed 1 night
Belen
17 Nov 2024
·
Stayed 1 night
Enzo
8 Nov 2024
·
Stayed 1 night
Hugo
16 Sept 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Cleanliness
Most reviews describe the resort and rooms as very clean or spotless. One guest reported a moldy, worn bubble unit with dirty surfaces.
Related guest reviews
Camila
16 Sept 2024
·
Stayed 1 night
Roberto
10 Dec 2024
·
Stayed 1 night
s
26 Aug 2024
·
Stayed 1 night
Emily
1 Dec 2024
·
Stayed 1 night
Judith
17 Nov 2024
·
Stayed 1 night
Te-Wei
4 Nov 2025
·
Stayed 1 night
Virginia
11 Oct 2024
·
Stayed 1 night
Alba
2 Sept 2024
·
Stayed 1 night
Sean
26 Oct 2024
·
Stayed 1 night
Enzo
8 Nov 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Rooms
Rooms are comfortable, well equipped, and often spacious, with standout panoramic options and beautiful views. One review notes a worn bubble dome with reduced transparency due to tarps.
Related guest reviews
Roberto
10 Dec 2024
·
Stayed 1 night
Jessica
1 Dec 2024
·
Stayed 1 night
Te-Wei
4 Nov 2025
·
Stayed 1 night
Nilda
23 Nov 2024
·
Stayed 1 night
Nora
11 Oct 2024
·
Stayed 1 night
Zaira
1 Nov 2024
·
Stayed 1 night
c
26 Aug 2024
·
Stayed 1 night
Alba
2 Sept 2024
·
Stayed 1 night
Belen
17 Nov 2024
·
Stayed 1 night
Victor
4 Oct 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Service
Service is consistently praised as warm, friendly, and above-and-beyond, with smooth check-in/out and helpful tour arrangements. Many guests felt genuinely cared for throughout their stay.
Related guest reviews
Roberto
10 Dec 2024
·
Stayed 1 night
Claudia
12 Jan 2025
·
Stayed 5 nights
s
26 Aug 2024
·
Stayed 1 night
Brisa
13 Aug 2024
·
Stayed 1 night
Elizabeth
16 Dec 2024
·
Stayed 1 night
Judith
17 Nov 2024
·
Stayed 1 night
Nilda
23 Nov 2024
·
Stayed 1 night
Nilda
29 Sept 2024
·
Stayed 1 night
c
26 Aug 2024
·
Stayed 1 night
Hugo
16 Sept 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Location
The setting is tranquil, scenic, and immersed in nature, offering beautiful views and a quiet atmosphere. Access involves a long, bumpy dirt road and the property feels off the beaten path.
Related guest reviews
Claudia
12 Jan 2025
·
Stayed 5 nights
Alexander
17 Oct 2024
·
Stayed 1 night
Emily
1 Dec 2024
·
Stayed 1 night
Alba
13 Aug 2024
·
Stayed 1 night
Te-Wei
4 Nov 2025
·
Stayed 1 night
Virginia
11 Oct 2024
·
Stayed 1 night
Zaira
1 Nov 2024
·
Stayed 1 night
Blair
26 Oct 2024
·
Stayed 1 night
a
25 Jul 2024
·
Stayed 1 night
Victor
4 Oct 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Dining
Food and drinks receive frequent praise, including fresh regional dishes and an excellent breakfast. One review found the food mediocre, small in portion, and overpriced.
Related guest reviews
Claudia
12 Jan 2025
·
Stayed 5 nights
Malaika
10 Dec 2024
·
Stayed 1 night
Victoria
18 Oct 2024
·
Stayed 1 night
Emily
1 Dec 2024
·
Stayed 1 night
Te-Wei
4 Nov 2025
·
Stayed 1 night
Natalia
2 Sept 2024
·
Stayed 1 night
Nora
11 Oct 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Guests have not written any reviews for this property yet.
Check-in
Check-out
Check-in from 15:00
Before 14:00
Yes, free parking is available on-site.
Yes, the hotel offers free breakfast featuring local cuisine.
Check-in is from 15:00 to 20:00, and check-out is by 11:00. Early or late check-in/check-out may be available upon request.
Yes, airport shuttle services are available. Guests can arrange the transfer through the hotel.
The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms.
The hotel is located in Puerto Morelos, close to Cenote Siete Bocas and Maroma Beach. It is also near Xoximilco and Arrecife de Puerto Morelos National Park.
Yes, the hotel features an outdoor swimming pool, which is seasonal.
Children are allowed at the property, and kids can stay for free up to a certain age.
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
Popular amenities
Restaurant
Sauna
Non-smoking rooms
Room service
Hair dryer
Garden
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hair dryer
Towels
Shower
Private bathroom
Activities
Garden
Outdoor Furniture
Pool (Outdoor)
Terrace
Services
24-Hour Front Desk
Parking
Free parking