Is parking available at the hotel?

Parking is available on-site, but it is limited. Valet parking services are also offered.

Are pets allowed at the hotel?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 14:00, and check-out is until 11:30. Late check-out may be available for a fee of 50 percent of the room rate, subject to availability.

Is there an airport shuttle service available?

Yes, an airport shuttle service is available for a fee of VND 500,000 per vehicle (one-way, maximum occupancy 4).

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Hanoi, within a 5-minute drive of Hoan Kiem Lake and Ho Chi Minh Mausoleum. It is approximately 1.1 miles from Train Street and 1.8 miles from Hanoi Old Town Night Market.

Are extra beds or cribs available at the hotel?

Rollaway beds are available for a fee of VND 300,000 per day, and advance request is required.

Hanoi 20 Hotel & Apartment

Average nightly price at Hanoi 20 Hotel & Apartment by month, last 12 months (USD)
Month	Average price
January	$29
February	$31
March	$31
April	$33
May	$30
June	$27
July	$31
August	$31
September	$32
October	$28
November	$27
December	$30

What guests think

At Hanoi 20 Hotel & Apartment, travelers praise the friendly staff and convenient, walkable location near key sights, while noting rooms that feel a bit dated; value is strong despite occasional maintenance issues like short hot water and bathroom drainage.

Guests generally enjoy the buffet breakfast, though some describe limited variety. A few mention thin walls and noise between rooms, while the neighborhood feels calmer than the Old Quarter. Overall, expect solid value and simple, somewhat worn comforts in a handy spot.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

6

Jonas

Mar 20, 2025

·

Stayed 3 nights

The accommodation is centrally located. The staff is really very nice. All in all, the hotel and the rooms are quite worn out and not always particularly clean. It is functional and absolutely fine for 2–3 nights. The included breakfast is sufficient for a good start to the day. The gym you see in the pictures no longer exists. Only the old, discarded equipment remains on the rooftop.

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Cleanliness

Most guests find rooms clean with attentive housekeeping, though the property shows wear. Recurring maintenance complaints include short hot water and bathroom drainage or leaks.

Related guest reviews

10

Niklas

Mar 1, 2025

·

Stayed 6 nights

We had a lovely stay at this hotel. The whole hotel is clean and the rooms are very comfortable. But the best thing is the lovely staff giving excellent service and making sure you get the best out of Hanoi!

10

Thao

Mar 17, 2023

·

Phòng ốc sạch sẽ, nhân viên nhiệt tình và thân thiện.

10

Thao

Jun 22, 2023

·

Stayed 1 night

Khách sạn vị trí trung tâm, phòng ốc sạch sẽ và đặc biệt đội ngũ nhân viên vô cùng thân thiện. Chắc chắn sẽ quay lại đây cho những lần sau.

6

Jonas

Mar 20, 2025

·

Stayed 3 nights

The accommodation is centrally located. The staff is really very nice. All in all, the hotel and the rooms are quite worn out and not always particularly clean. It is functional and absolutely fine for 2–3 nights. The included breakfast is sufficient for a good start to the day. The gym you see in the pictures no longer exists. Only the old, discarded equipment remains on the rooftop.

10

Lily Hue

Dec 17, 2024

·

Stayed 3 nights

hot water in the shower not very long

10

chendra

Jan 21, 2023

·

Stayed 8 nights

gem of a place. beautiful room quite large for the price busy location- you have to learn how to cross roads here! The staff are kind and courteous and always welcoming. Housekeeping was fantastic. Such nice people....

8

Sam

Mar 7, 2025

·

Stayed 1 night

shower bathroom leaks water everywhere

10

Marie-Fleur

Dec 25, 2025

·

Stayed 3 nights

Superbe hôtel à Hanoï La chambre est faite tous les jours Les lits sont super confortables, pas de bruit Rien a dire On a passé un excellent séjour la bas !

6

HIROKO

Feb 13, 2024

·

Stayed 8 nights

シャワースペースの排水が悪く、排水が溢れて困った。ハノイは寒い日だったが温かく湯は一分で出なくなり、寒くて困った。

8

HIROKO

Mar 7, 2025

·

Stayed 4 nights

ハノイ滞在にはいつも利用してます。温かい湯のシャワー時間が短いのが気になった。

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Rooms

Rooms are generally spacious and comfortable with big beds, though decor and fittings feel dated. Several guests report thin walls and limited soundproofing.

Related guest reviews

10

Wong

Jan 14, 2024

·

Stayed 10 nights

This room is big and comfortable

8

Steven

Feb 7, 2024

·

Stayed 2 nights

We stayed here because it was walkable to the one pillar pagoda and other things we needed to get to. Also, the price was really good. The staff was accommodating and excellent. The rooms have some wear but overall in good shape and they clean the rooms well. The walls aren’t very sound proof so you can hear loud talking and crying kids next door but normal volume conversations aren’t noticeable. Because no one is really out past 11pm it is quiet after that. I would stay here again.

10

Lu Min

Aug 13, 2024

·

Stayed 7 nights

Amazing place.The only negative thing is that the walls are not really sound proof. I can hear everything from the room besides mine. Food is delicious. The staffs are friendly and overall it is a really nice place.

10

Wong

Jun 7, 2024

·

Stayed 13 nights

big bed, nice

10

ETHAN

Dec 30, 2022

·

Stayed 3 nights

Wonderful! Staff were friendly and attentive. I enjoyed my stay very much. Location is great in that it is not as busy and loud as the Old Quarter. My room was very spacious, too.

8

Kevin

Apr 3, 2025

·

Stayed 8 nights

Rooms are comfortable but a little tired. Breakfast is buffet style, it's not a huge choice but is certainly adequate. The location is very good, 10 minutes walk to Ho Chi Minh Mausoleum and about 25 minutes to the Opera House.

8

Lorand

Feb 2, 2026

·

Stayed 1 night

Bit outdated, but absolutely worth the money!

6

Jonas

Mar 20, 2025

·

Stayed 3 nights

The accommodation is centrally located. The staff is really very nice. All in all, the hotel and the rooms are quite worn out and not always particularly clean. It is functional and absolutely fine for 2–3 nights. The included breakfast is sufficient for a good start to the day. The gym you see in the pictures no longer exists. Only the old, discarded equipment remains on the rooftop.

10

chendra

Jan 21, 2023

·

Stayed 8 nights

gem of a place. beautiful room quite large for the price busy location- you have to learn how to cross roads here! The staff are kind and courteous and always welcoming. Housekeeping was fantastic. Such nice people....

10

Marie-Fleur

Dec 25, 2025

·

Stayed 3 nights

Superbe hôtel à Hanoï La chambre est faite tous les jours Les lits sont super confortables, pas de bruit Rien a dire On a passé un excellent séjour la bas !

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Service

Staff are consistently friendly, helpful, and accommodating, assisting with tour arrangements, transport, and occasional upgrades.

Related guest reviews

10

ilker

Nov 30, 2024

·

Stayed 1 night

Özellikle resepsiyon da görevli genç arkadaşlar çok nazik ve yardımseverlerdi. Her isteğimiz için yoğun çaba sarfettiker.

10

Niklas

Mar 1, 2025

·

Stayed 6 nights

We had a lovely stay at this hotel. The whole hotel is clean and the rooms are very comfortable. But the best thing is the lovely staff giving excellent service and making sure you get the best out of Hanoi!

8

JEONGHEE

Nov 24, 2024

·

Stayed 2 nights

친절한 직원들 덕분에 즐겁게 지냈습니다. 메뉴가 단촐한 조식도 잘 즐겼습니다.그리고 아주 넓은 방으로 업그레이드 해주셨어요. TV 채널도 아주 다양해서 방에 있을 때 무료하지 않았어요.모든 것 감사합니다.

8

Mary

Jun 10, 2024

·

Stayed 3 nights

Very friendly staff at the hotel.

10

Thao

Aug 12, 2022

·

Stayed 1 night

Khách sạn ngay vị trí trung tâm, dễ dàng di chuyển đến các điểm tham quan và trung tâm mua sắm. Toàn bộ nhân viên từ các bạn Lễ tân, các chú bảo vệ cho tới buồng phòng đều rất thân thiện và nhiệt tình giúp đỡ. Phòng ốc sạch sẽ, đầy đủ tiện nghi Chắc chắn sẽ quay lại cho những chuyến đi sắp tới!!!!!

10

Kazue

Mar 8, 2025

·

Stayed 4 nights

質問したら丁寧に教えてくれたし、ツアーを申し込んだら手配してくれタクシーも手配してくれた。ホテル周辺も散策したが危なさを感じることもなかった。朝食バイキングも毎日メニューが変わったし、美味しくいただきました。よかったです。

10

Jonathan

Nov 23, 2022

·

Stayed 5 nights

The staff was super friendly and helpful!

10

Yeonju

Dec 12, 2023

·

Stayed 1 night

처음으로 후기 남기네요. 꼭 써야 할 정도로 여기 직원들 너무 친절해요. 무료 업그레드 해주어서 좋은 방에서 묵었어요 ㅎㅎ 조식도 나름 괜찮고 호치민 묘소 가깝워서 걸어서 갔다오고 잠시 쉬었다 체크아웃 하니까 좋네요. 짐도 맡겨주고 가성비 좋고 친절하니 다시 온다고 하면 또 묵을것 같아요~~

10

Hugo

Feb 1, 2025

·

Stayed 2 nights

Bel accueil dans cet hôtel chaleureux. Le jeune homme a l'accueil parle même français ! Le personnel a vraiment été très sympathique et arrangeant. Jolie chambre au 8eme étage, de quoi admirer les lumières du soir. Il y a même quelques petits trucs à manger à disposition si vous arrivez tard (pas très chers). Et le bonus est clairement le petit déjeuner. Un plat chaud cuisiné sur demande et un beau buffet sucré, salé, chaud et froid. Merci beaucoup ! Nous avons vraiment passé un bon moment !

8

Sunderam

Aug 24, 2024

·

Stayed 2 nights

Amazing property good staff. Fantastic hospitality

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Location

Convenient for walking to major sights and shops, though slightly removed from the Old Quarter. Some appreciate the calmer setting while others find the distance less convenient.

Related guest reviews

8

Kush

Oct 18, 2024

·

Stayed 2 nights

Close to shops and friendly staff

8

Steven

Feb 7, 2024

·

Stayed 2 nights

We stayed here because it was walkable to the one pillar pagoda and other things we needed to get to. Also, the price was really good. The staff was accommodating and excellent. The rooms have some wear but overall in good shape and they clean the rooms well. The walls aren’t very sound proof so you can hear loud talking and crying kids next door but normal volume conversations aren’t noticeable. Because no one is really out past 11pm it is quiet after that. I would stay here again.

8

Gerald, Kern Che

Feb 27, 2025

·

Stayed 5 nights

It’s a great area if you’re looking to explore the west side of Hanoi. While it’s slightly away from the Old Quarter, this area offers plenty of food options and is relatively close to Lotte West Lake.

6

Gillian

Mar 28, 2025

·

Stayed 4 nights

A bit out dated and not a great breakfast buffet in terms of variety or quality but the staff are really friendly and helpful and the room was spacious for the price. Reasonable value for money but the location was a bit inconvenient to the main area of Old Quarter. Although, it did allow us to discover local gems in the outer skirts.

10

ETHAN

Dec 30, 2022

·

Stayed 3 nights

Wonderful! Staff were friendly and attentive. I enjoyed my stay very much. Location is great in that it is not as busy and loud as the Old Quarter. My room was very spacious, too.

8

Kevin

Apr 3, 2025

·

Stayed 8 nights

Rooms are comfortable but a little tired. Breakfast is buffet style, it's not a huge choice but is certainly adequate. The location is very good, 10 minutes walk to Ho Chi Minh Mausoleum and about 25 minutes to the Opera House.

10

chun

Feb 14, 2025

·

Stayed 1 night

地理位置很好，可以步行到几乎所有博物馆。很舒适的房间。特别是服务员，友善热情。免费早餐也很丰富。

10

Yeonju

Dec 12, 2023

·

Stayed 1 night

처음으로 후기 남기네요. 꼭 써야 할 정도로 여기 직원들 너무 친절해요. 무료 업그레드 해주어서 좋은 방에서 묵었어요 ㅎㅎ 조식도 나름 괜찮고 호치민 묘소 가깝워서 걸어서 갔다오고 잠시 쉬었다 체크아웃 하니까 좋네요. 짐도 맡겨주고 가성비 좋고 친절하니 다시 온다고 하면 또 묵을것 같아요~~

10

karl

Oct 24, 2023

·

Stayed 2 nights

Vraiment bon emplacement pour visiter et le personnel plus que parfait

8

Nathalie

Oct 8, 2023

·

Stayed 2 nights

Le personnel était très avenant et aimable. L’endroit bien situé pour visiter en marchant

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Dining

Buffet breakfast is generally tasty and satisfying, though some guests note limited variety.

Related guest reviews

10

Lu Min

Aug 13, 2024

·

Stayed 7 nights

Amazing place.The only negative thing is that the walls are not really sound proof. I can hear everything from the room besides mine. Food is delicious. The staffs are friendly and overall it is a really nice place.

8

JEONGHEE

Nov 24, 2024

·

Stayed 2 nights

친절한 직원들 덕분에 즐겁게 지냈습니다. 메뉴가 단촐한 조식도 잘 즐겼습니다.그리고 아주 넓은 방으로 업그레이드 해주셨어요. TV 채널도 아주 다양해서 방에 있을 때 무료하지 않았어요.모든 것 감사합니다.

6

Gillian

Mar 28, 2025

·

Stayed 4 nights

A bit out dated and not a great breakfast buffet in terms of variety or quality but the staff are really friendly and helpful and the room was spacious for the price. Reasonable value for money but the location was a bit inconvenient to the main area of Old Quarter. Although, it did allow us to discover local gems in the outer skirts.

8

Kevin

Apr 3, 2025

·

Stayed 8 nights

Rooms are comfortable but a little tired. Breakfast is buffet style, it's not a huge choice but is certainly adequate. The location is very good, 10 minutes walk to Ho Chi Minh Mausoleum and about 25 minutes to the Opera House.

10

HIROKO

Jul 26, 2024

·

Stayed 9 nights

どしゃ降りの日が多かったが、ホテル🏨内で快適に過ごせるように配慮してくれた。朝飯の時に団体客が、とても騒がしくマナーが悪いのが不快でした。

10

chun

Feb 14, 2025

·

Stayed 1 night

地理位置很好，可以步行到几乎所有博物馆。很舒适的房间。特别是服务员，友善热情。免费早餐也很丰富。

10

Kazue

Mar 8, 2025

·

Stayed 4 nights

質問したら丁寧に教えてくれたし、ツアーを申し込んだら手配してくれタクシーも手配してくれた。ホテル周辺も散策したが危なさを感じることもなかった。朝食バイキングも毎日メニューが変わったし、美味しくいただきました。よかったです。

10

Lily Hue

Dec 17, 2024

·

Stayed 2 nights

the buffet

10

Hugo

Feb 1, 2025

·

Stayed 2 nights

Bel accueil dans cet hôtel chaleureux. Le jeune homme a l'accueil parle même français ! Le personnel a vraiment été très sympathique et arrangeant. Jolie chambre au 8eme étage, de quoi admirer les lumières du soir. Il y a même quelques petits trucs à manger à disposition si vous arrivez tard (pas très chers). Et le bonus est clairement le petit déjeuner. Un plat chaud cuisiné sur demande et un beau buffet sucré, salé, chaud et froid. Merci beaucoup ! Nous avons vraiment passé un bon moment !

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $75
18 $38	19 $29	20 $29	21 $29	22	23 $32	24 $34
25	26 $33	27 $33	28 $29	29 $29	30 $33	31 $29

Su	Mo	Tu	We	Th	Fr	Sa
1 $33	2 $35	3 $33	4 $35	5 $33	6 $34	7 $36
8 $33	9 $34	10 $35	11 $34	12	13 $35	14 $32
15 $35	16 $33	17 $43	18 $38	19 $35	20 $37	21 $37
22 $37	23 $37	24 $39	25 $40	26 $37	27 $37	28 $38
29 $38	30 $37

Hanoi 20 Hotel & Apartment

Prices for Hanoi 20 Hotel & Apartment

Monthly average prices

About this property

Location

Room options

Royal Room

Family Room

Deluxe Room

Junior Double Room, Balcony

Junior Suite, City View

Family Double Room, 1 Bedroom, City View

Superior Double Or Twin Room

Guest reviews of Hanoi 20 Hotel & Apartment

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hanoi 20 Hotel & Apartment

Prices for upcoming dates

Business details