SIWA Wellness Villa Collection

The staff at Siwa were incredible, so helpful and accommodating. It is such a beautiful space. The spa, the pools, the fitness spaces, the rooms and dining areas, all of it!! Definitely would go back.

This place is beautiful! Private pools and shuttle service. Pools are amazing. One restaurant on site but it is amazing!!!! Daniel and Marco took great care of us!!! Had live music at night.The front desk staff was so helpful (Daniel, Francesco, and Diana). Resort is so clean. Remember it is in the jungle so you will need transportation or Taxi service which can be pricey. Unable to scooter or bike in town due to dirt rocky road. Construction is on site and started as early as 8am. There is no TV in common space. Great place for couples looking to get away. 10 min drive in town and to beaches so great location. I loved this place! Just wish more activities and food options were available on site. Would definitely stay again.

The property was lovely - so perfect for what we wanted, and secluded. The staff was so helpful, communicated constantly via WhatsApp for any needs we had. Hotel had a shuttle for free to and from beach clubs but only some of them, still was nice to have. Due to location; and jungle vibe, pools were shaded most of the day. Only issue was location, it’s a dirt road about 1km and so taxis from the beach charged us $50 to get there (maybe a 5km drive?). Next time we’d get ATV or bikes.

It was amazing I loved the service and my family had such a comfortable stay we loved the food the drinks everything. The only thing is that they do not have a hot tub. The small pool is just a jetted pool it doesn’t heat up. One of the main reasons I booked it but wasn’t a big deal in the end.

Skønt med et hotel i anderledes omgivelser. Lejlighederne ligger ret ugeneret selvom de ligger tæt, de er store og smukt / smagfuldt indrettet. Dog er køkkenet IKKE egnet til at lave noget mad i, da der mangler flere ting. Savnede en kaffemaskine. Møbler på terrassen var ikke komfortable og pool området er lidt lille og “trist” ift atmosfæren, Kommunikation via WhatsApp fungerer perfekt, med hurtige svar og fin service. Mindre god service i morgenmads restauranten. Lidt for ensformig morgenmad, manglede tit opfyldning, langsom tilberedning af bestillinger på æg mm. Hotellet ligger meget øde og kræver bil eller scooter, hvis man ikke vil bruge MANGE penge på taxa. Man kan leje cykler, men de trænger til vedligehold. Strandbus kører kun 2 gange dagligt. Gym er nedslidt, ingen løbebånd virkede optimalt. Så alt i alt var lejligheden det som trak vores samlede oplevelse op.

The hotel itself is a sanctuary and the staff are all so friendly. We stayed in a jungle suite and enjoyed the space. We did have an issue with electricity the first evening (there was a power outage). If you come to Tulum in June, AC is a must, and Siwa provides AC in their rooms. The pool facilities are great, I really loved that the main pool had built in stools to sit on, so I could be IN the pool and reading my book comfortably without slouching or my back being tweaked. We enjoyed the included breakfast each day (I recommend the avocado toast), their fresh juices are also great. My husband and I aren’t really drinkers, so don’t have any comments on their house cocktails, but we were greeted with fresh hibiscus/paradise fruit juice upon arrival. My husband also enjoyed his fresh coconut water in the coconut shell as we lounged by the pool one day. Ok so now for the spa! The main point of this trip for us was relaxation (not adventure)… so scheduling a massage during our trip was a must for me. I wasn’t sure if I would book at the hotel or somewhere at the beach, but I decided on the Siwa Inhala Spa and I have absolutely no regrets. All treatments began with a detox which in included a sequence of spa amenities. I got a 60 minute “relax” massage and my masseuse Martha was the best! The massage was exactly as it was labeled “relaxing” and the essential oils they use are amazing! This hotel is conveniently located between the beach and downtown which is a plus!

This is a gem of a property. Staff is amazing, food was amazing, rooms wow! Will definitely be back. One piece of advice that was not immediately obvious to us is they have a daily shuttle to local beach clubs but you need to book it at least two hours in advance. We went to "Panamera" which was great with our two kids (10, and 18)

Beautiful property not walkable Spa was amazing

Everything was amazing! Service , rooms ! Food ! Just one thing! In the gym the machines was broken! Few machines can’t use ! But anything else was great ! Siwa please fix the gym machines and bench’s !

I felt protected at the property knowing the guard standing outside was armed. Then the extra security of having to be buzzed in the property with the hotels band, made me not worry that much! The hotel gave a woodsy feel, it was gorgeous and elegant however the pool outside my room was NEVER cleaned of leaves and accumulated more each day. Even with the main pool, we had to ask 2x for someone to come clean it! There was a day (after a storm) both the electricity and water gave out and there wasn’t any power/water until 9am, which kinda set back our excursions but it was fine! We experienced having no water another day but there was no storm prior. The food options for me (a pescatarian) wasn’t large so I watched my friends enjoy the food more! Then when it was time to check out I was dealt with a concierge trying to charge me for things I had already purchased. When I explained I purchased it, she was adamant even when I showed her my bank transactions she stated I was wrong and that I still needed to pay. I spoke with another rep and she took it off my bill and let me go on my way! Overall, the place is beautiful, the customer service (even in the restaurant) was good and I even would consider going back.

ホテルの雰囲気も、スタッフの心配りもとても良かったです。 プールも毎日水の入れ替えをされており、安心して入れました。

The hotel is beautiful and this is it. The access is terrible, without paviment in the road, dangerous at night. The shower was cold and kept oscillating. Coffee starts only at 8am, so if you book outside activities you’ll probably don’t have time for it. Staff is really confused and give you conflicting informations every time, which caused us to miss breakfast one day. We booked a room with private pool but never used it because it was so dirty, even with bat poop that was never cleaned while we were there. Breakfast doesn’t have a buffet and is not all you can eat, you choose 1 course and 1 cup of beverage, only the coffee option is refil (yes, they don’t even offer you water). And the cherry on top is that on our check out, they inspected our rooms like we were criminals and made us open our luggage in the lobby, in front of other guests, to return an ecobag that probably costed them no more than 1 dollar, which I thought was complimentary just like many other hotels. I do not recommend this place at all.

We took our family (two kids) to stay at Siwa. We loved the rooms, perfect for a family. It had a kitchen and table. The accommodations were impeccable, very clean, upscale, and quiet and relaxing. Just what we were looking for. The kids enjoyed their personal pools and spent much time there. The restaurant staff was totally amazing. Our kids have nut allergies and they were so attentive and careful about their allergies which really made us feel safe to eat there. Turns out we didn’t have to use our room kitchen as much! Also the staff was so nice and friendly to our kids, it was a joy to eat at the restaurant. The only thing I’d mention is there are lots of mosquitoes (prob everywhere in a jungle in Mexico). So just be aware. Bug spray works well. Also not as close to the beach but there are shuttles and taxis available if you don’t have a car. About a 15 min shuttle ride to the beach which the hotel provides. Thank you all of Siwa for a lovely vacation. My family and especially the kids loved it, saying it was the best vacation ever. Thanks for the memories!

The onside food is just OK. For the most part is very friendly and helpful.A lot of the outdoor places were not thoroughly cleaned such as the outdoor furniture, looking moldy at the bottom and there were stains on some of the bedding. The front desk connected us with a vendor for Atv rental that broke down on us in the middle of the night on the side of a dark road twice. Not a terrible choice but definitely won’t be staying again.

We loved our stay! The service was amazing, house keeping did an amazing job at cleaning and organizing the house. I would highly recommend this spot!

My family (2 adults and 2 kids) returned from a 5-days stay the Siwa Tulum few days ago and I wanted to share my feedback on the property and the surroundings. The idea of the hotel is great - the grounds are beautiful, lots of greenery and swimming pools however you can already see the paint in swimming pools peeling off - the hotel has only been open for a year and a half. The villas are comfortable and spacious however the lower villas do not get phone reception. The food options - breakfast or dinner are limited, not much choice for kids even during breakfast. The nearest restaurants are a bit away as there is nothing around the hotel in the walking distance and the only way to get there is by taxi which are not the cheapest option to commute there. Beaches are beautiful and there is a free shuttle from the hotel that takes you there - on 2 occasions that we used it the driver didn't know any of the beaches that were listed at the reception that the shuttle was apparently going - he had to stop and ask around. This was my 40-th birthday trip and my husband messaged the hotel few days before our arrival to let the hotel know and asked them to make it special - there was not even a card from the hotel which was disappointing. Finally, my husband's wedding band was stolen one day when we were out of the villa. Apart from searching our villa the management did nothing else. The same issue happened to another guest - her wedding ring was also stolen during her stay there.

The room was wonderful, clean and cool. The breakfast was okay but took more than 30 minutes until served. There were also a lot of mosquitos in/around the hotel so I would strongly recommend some sort of insect repellent. But overall it was a superb experience!

Siwa was cool, clean, staff was very helpful.

Pool dirty, didn't look like pics, restaurant closed, power & water went out. No English speaking staff. It was a hot mess. Not the relaxing retreat described.

I felt protected at the property knowing the guard standing outside was armed. Then the extra security of having to be buzzed in the property with the hotels band, made me not worry that much! The hotel gave a woodsy feel, it was gorgeous and elegant however the pool outside my room was NEVER cleaned of leaves and accumulated more each day. Even with the main pool, we had to ask 2x for someone to come clean it! There was a day (after a storm) both the electricity and water gave out and there wasn’t any power/water until 9am, which kinda set back our excursions but it was fine! We experienced having no water another day but there was no storm prior. The food options for me (a pescatarian) wasn’t large so I watched my friends enjoy the food more! Then when it was time to check out I was dealt with a concierge trying to charge me for things I had already purchased. When I explained I purchased it, she was adamant even when I showed her my bank transactions she stated I was wrong and that I still needed to pay. I spoke with another rep and she took it off my bill and let me go on my way! Overall, the place is beautiful, the customer service (even in the restaurant) was good and I even would consider going back.

We took our family (two kids) to stay at Siwa. We loved the rooms, perfect for a family. It had a kitchen and table. The accommodations were impeccable, very clean, upscale, and quiet and relaxing. Just what we were looking for. The kids enjoyed their personal pools and spent much time there. The restaurant staff was totally amazing. Our kids have nut allergies and they were so attentive and careful about their allergies which really made us feel safe to eat there. Turns out we didn’t have to use our room kitchen as much! Also the staff was so nice and friendly to our kids, it was a joy to eat at the restaurant. The only thing I’d mention is there are lots of mosquitoes (prob everywhere in a jungle in Mexico). So just be aware. Bug spray works well. Also not as close to the beach but there are shuttles and taxis available if you don’t have a car. About a 15 min shuttle ride to the beach which the hotel provides. Thank you all of Siwa for a lovely vacation. My family and especially the kids loved it, saying it was the best vacation ever. Thanks for the memories!

This place is beautiful! Private pools and shuttle service. Pools are amazing. One restaurant on site but it is amazing!!!! Daniel and Marco took great care of us!!! Had live music at night.The front desk staff was so helpful (Daniel, Francesco, and Diana). Resort is so clean. Remember it is in the jungle so you will need transportation or Taxi service which can be pricey. Unable to scooter or bike in town due to dirt rocky road. Construction is on site and started as early as 8am. There is no TV in common space. Great place for couples looking to get away. 10 min drive in town and to beaches so great location. I loved this place! Just wish more activities and food options were available on site. Would definitely stay again.

Our stay at Siwa Tulum Unique Hotel and Spa was nothing short of magical. Nestled in the lush jungle, the hotel’s exotic treehouse vibe created a serene and one-of-a-kind atmosphere that felt like a true escape from the ordinary. The design of our 2-bedroom suite was stunning—with floor-to-ceiling windows that brought the beauty of the jungle right inside, and a spacious layout that was perfect for our family. The experience felt luxurious from start to finish. One of the highlights was the exceptional service—every staff member we encountered was warm and welcoming, especially Maree, who went above and beyond to make our stay memorable. She offered fantastic recommendations for exploring Tulum and truly made us feel at home. We were also incredibly touched by the thoughtful gesture of decorating our suite to celebrate our twin sons’ 21st birthday—it made the trip extra special and showed just how attentive and kind the staff are. Our only challenge during the stay was the mosquitoes, which were particularly intense in July. If you're planning a visit, we highly recommend packing a good mosquito repellent spray and natural body oils like lemongrass, lavender, eucalyptus, or rosemary. After the first day (and several bites!), we started using lemongrass oil and bug spray, and it made a huge difference. Overall, Siwa Tulum is a stunning, peaceful retreat with top-notch service and unforgettable vibes. We'd absolutely stay here again—just better prepared for the jungle critt

Our stay at this hotel was extremely disappointing. The service was poor, and the atmosphere felt tense. The staff in the restaurant were stressed and curt, and despite being clear with our order, we received an extra dish we didn’t order, and another was switched to the wrong one. We didn’t touch either of these dishes, but they were still included on the bill, and it took 15 minutes of discussion with the staff to have them removed. Breakfast was also disappointing, offering only one dish and one drink (e.g., coffee but no juice), with no flexibility for allergies. The beds were uncomfortable, with hard mattresses, and the pillows were excessively firm, making it difficult to sleep. The tipping process was awkward—staff directly instructed us to write in a tip amount instead of asking politely. The worst experience came at check-out. We were 45 minutes late, but as Gold members, late check-out should have been included. Instead, we were charged a $500 penalty with no prior warning or reminders. It felt like the staff purposely waited for us to leave so they could impose the fee. We remained polite and friendly throughout our stay, but the staff were dismissive and unhelpful. We do not recommend this hotel due to poor service, uncomfortable rooms, and unreasonable charges.

Beautiful jungle property, private but construction noise from property being built across the street. Outdoor dining is good but flies and mosquitos a nuisance. Staff is great and food was delicious. Overall it was a nice trip

Decor was beautiful.

Skønt med et hotel i anderledes omgivelser. Lejlighederne ligger ret ugeneret selvom de ligger tæt, de er store og smukt / smagfuldt indrettet. Dog er køkkenet IKKE egnet til at lave noget mad i, da der mangler flere ting. Savnede en kaffemaskine. Møbler på terrassen var ikke komfortable og pool området er lidt lille og “trist” ift atmosfæren, Kommunikation via WhatsApp fungerer perfekt, med hurtige svar og fin service. Mindre god service i morgenmads restauranten. Lidt for ensformig morgenmad, manglede tit opfyldning, langsom tilberedning af bestillinger på æg mm. Hotellet ligger meget øde og kræver bil eller scooter, hvis man ikke vil bruge MANGE penge på taxa. Man kan leje cykler, men de trænger til vedligehold. Strandbus kører kun 2 gange dagligt. Gym er nedslidt, ingen løbebånd virkede optimalt. Så alt i alt var lejligheden det som trak vores samlede oplevelse op.

I enjoyed my stay. Beware, the dining is outside…so many mosquitoes. My sister had 40 mosquitoes on one leg as we were eating. Also we had a corner villa with a lot of sun exposure. As a result, the AC was not strong enough on the second floor. We had to close all of the curtains for our villa to get cool on the second floor. The property is beautiful! I enjoyed exploring. We also had a great massage. My massage therapist, Martha was excellent. Our waiter Daniel was excellent. The front desk staff were awesome too…shout out to Rueben and Gladys! They took great care of us. I would definitely come back.

The hotel grounds where absolutely beautiful and the rooms are spacious and very comfortable. But the staff are not very friendly - some of them even seemed annoyed with guests presence there

Clean room , globally nice hotel . Bedding and cushion are hard . Very remote location in Tulum , taxi is expensive and coming with your card is at your own risk ( soil road with lot of holes and no light in the jungle). Be advised you will have power outage that will stay all night long and the hotel will denied any responsibility so no gesture or reimbursement when you don’t sleep all night ( loud generator noise and no AC or WiFi/light). Poor customer service . Small breakfast buffet that stay the same everyday ( crew just press you for tips or good review). Opened for 2 years but already the decoration is falling ( paint in the pool , stain on the towel and pool furniture ..). The pool are always in the shade so you’ll have to go to the paying beach anyway. Lot of mosquitoes you can’t stay outside as soon as the sun set .It’s a very expensive hotel for what you will enjoy there , keep your money and go to another Tulum beach one , there you will know what you pay for and have a real luxury service. The cleaning crew and the reception were nice but it’s a really poor management . I don’t expected them to stay opened for another 2 years at that rate . It could have been nice memories but I left with bad taste in my mouth.

We took our family (two kids) to stay at Siwa. We loved the rooms, perfect for a family. It had a kitchen and table. The accommodations were impeccable, very clean, upscale, and quiet and relaxing. Just what we were looking for. The kids enjoyed their personal pools and spent much time there. The restaurant staff was totally amazing. Our kids have nut allergies and they were so attentive and careful about their allergies which really made us feel safe to eat there. Turns out we didn’t have to use our room kitchen as much! Also the staff was so nice and friendly to our kids, it was a joy to eat at the restaurant. The only thing I’d mention is there are lots of mosquitoes (prob everywhere in a jungle in Mexico). So just be aware. Bug spray works well. Also not as close to the beach but there are shuttles and taxis available if you don’t have a car. About a 15 min shuttle ride to the beach which the hotel provides. Thank you all of Siwa for a lovely vacation. My family and especially the kids loved it, saying it was the best vacation ever. Thanks for the memories!

It was a truly wonderful experience! I loved the peaceful atmosphere and the stunning views. The staff was amazing, with Raul leaving a special impression on our hearts—he really went above and beyond. The facilities, including the gym and meditation spaces, were excellent. I also appreciated the beach shuttle to nearby beach clubs. Niki at the front desk was incredibly helpful in arranging transportation. Overall, a fantastic stay that I highly recommend!

Our stay at this hotel was extremely disappointing. The service was poor, and the atmosphere felt tense. The staff in the restaurant were stressed and curt, and despite being clear with our order, we received an extra dish we didn’t order, and another was switched to the wrong one. We didn’t touch either of these dishes, but they were still included on the bill, and it took 15 minutes of discussion with the staff to have them removed. Breakfast was also disappointing, offering only one dish and one drink (e.g., coffee but no juice), with no flexibility for allergies. The beds were uncomfortable, with hard mattresses, and the pillows were excessively firm, making it difficult to sleep. The tipping process was awkward—staff directly instructed us to write in a tip amount instead of asking politely. The worst experience came at check-out. We were 45 minutes late, but as Gold members, late check-out should have been included. Instead, we were charged a $500 penalty with no prior warning or reminders. It felt like the staff purposely waited for us to leave so they could impose the fee. We remained polite and friendly throughout our stay, but the staff were dismissive and unhelpful. We do not recommend this hotel due to poor service, uncomfortable rooms, and unreasonable charges.

Very beautiful and unique. Me and my wife enjoyed our honeymoon very much and will always remember it because of SIWA. They provided excellent service and really made you feel as if you were a special guest. Very quick and attentive to your needs and going above and beyond. Excellent complimentary breakfast as well.

I had a great experience at Siwa. The place is located in the jungle at probably 3min from the street. It’s quiet and we’ll maintained. The people at Siwa are amazing and really care about their guests. Each and everyone of them made sure we had a pleasant experience including the operation manager of the place. Big shout out to Pili for giving us a tour of the property. They also have plenty of parking and 3 security guards surveilling the property 24/7. Totally recommend it and I’ll surely be back to Siwa when in Tulum.

This is a gem of a property. Staff is amazing, food was amazing, rooms wow! Will definitely be back. One piece of advice that was not immediately obvious to us is they have a daily shuttle to local beach clubs but you need to book it at least two hours in advance. We went to "Panamera" which was great with our two kids (10, and 18)

The hotel grounds where absolutely beautiful and the rooms are spacious and very comfortable. But the staff are not very friendly - some of them even seemed annoyed with guests presence there

We loved our stay! Pily, Glady's, Niki were so helpful and amazing! They recommended us to amazing places we could go eat and we loved them and all the staff! If we needes anything they were to serve us!

I felt protected at the property knowing the guard standing outside was armed. Then the extra security of having to be buzzed in the property with the hotels band, made me not worry that much! The hotel gave a woodsy feel, it was gorgeous and elegant however the pool outside my room was NEVER cleaned of leaves and accumulated more each day. Even with the main pool, we had to ask 2x for someone to come clean it! There was a day (after a storm) both the electricity and water gave out and there wasn’t any power/water until 9am, which kinda set back our excursions but it was fine! We experienced having no water another day but there was no storm prior. The food options for me (a pescatarian) wasn’t large so I watched my friends enjoy the food more! Then when it was time to check out I was dealt with a concierge trying to charge me for things I had already purchased. When I explained I purchased it, she was adamant even when I showed her my bank transactions she stated I was wrong and that I still needed to pay. I spoke with another rep and she took it off my bill and let me go on my way! Overall, the place is beautiful, the customer service (even in the restaurant) was good and I even would consider going back.

I booked with Siwa for my birthday 7-30-24 I had an amazing time! My room was the BEST 💖 very clean alot of space the jungle views Amazing!!! I booked a birthday package let’s just say I’ll be returning. My favorite ask for David for the best drinks! Pily, Dayanara, Gladys, Daniel, Mari, Diana, Nahvel, Charley and Daniel. The staff are all great! ⭐️⭐️⭐️⭐️⭐️

We had an amazing time at SIWA! The location was beautiful and was close to the beaches. You will need a car to get around. The surroundings were breathtaking. The suite was beautiful and the staff were wonderful. We will definitely be back.

The area was very quiet and peaceful. The staff was great! I didn’t like the dirt road to get to the property very bumpy. Should add more lights around the path to get to the property.

Wonderful room and service. Restaurant and bar awesome. In a sketchy part of town with access only by dirt roads.

Een heel mooi hotel in een rustige omgeving, gelegen precies tussen Tulum Pueblo en Tulum Beach. Je hebt dus wel een auto nodig. Als je van rust houdt, is dit hotel echt een aanrader. Ontbijt is wat aan de zuinige kant daarom hebben wij zelf vaak gegeten in Tulum Beach waar hele goede ontbijt tentjes zitten. Het personeel is vriendelijk en behulpzaam, al kregen wij bij binnenkomst weinig uitleg. De kamer (wij hadden Lagoon) was heel groot, netjes en rustig gelegen en een eigen klein zwembad, meer een plonspoel. Bedden zijn aan de kleine kant maar dat is hier vrij normaal. Niet gemaakt voor Europeanen. Verder zijn er weinig faciliteiten maar dat hoeft op zich ook niet. Er is een zwembad, een Spa en een fitness. Voor ons genoeg. Wat ik wel vond tegenvallen is dat het hotel geen oplossing wist te bedenken voor een late checkout. We mochten niet even een kamer of de spa gebruiken om die paar uur te overbruggen. Dat hadden ze beter kunnen oplossen. Al met al wel gewoon een heel fijn hotel op een goede locatie en schone mooie kamers.

The property was lovely - so perfect for what we wanted, and secluded. The staff was so helpful, communicated constantly via WhatsApp for any needs we had. Hotel had a shuttle for free to and from beach clubs but only some of them, still was nice to have. Due to location; and jungle vibe, pools were shaded most of the day. Only issue was location, it’s a dirt road about 1km and so taxis from the beach charged us $50 to get there (maybe a 5km drive?). Next time we’d get ATV or bikes.

The hotel is different and if you want to stay in a different place it is pretty cool. However, you need to know that no restaurants are walking distance from the hotel you must get a taxi or rent a vehicle. It is safe to walk but your are looking at about a 5 mile walk to get to the nearest restaurant and about 3 miles to a convenient store. The hotel does have a restaurant which has ok food, but I really did not enjoy the food. My kids did not like the food much either. You can order food and it will get to you in less than 25 min. so that is definitely a plus. Overall, it was a good stay, but it does have it's pros and cons.

El lugar es un oasis en medio de la selva muy bonito pero sin señal de teléfono y vías de terracería con muchos baches vale la pena la travesía

Amazing staff, they made me feel so welcome. Beautiful property/site. Excellent food at restaurant. Quiet, tranquil, very relaxing. My only critique is that the road leading into the property is unpaved and very bumpy; I understand it does not belong to Siwa, but they should find a way to get it paved.

I had a wonderful stay at Siwa Tulum Unique Hotel. The hotel was beautiful, well-maintained, and had a great atmosphere. The staff were incredibly friendly and helpful, making my experience even more enjoyable. The only downside for me was its location—it’s a bit far from the hotel zone and Tulum downtown, making it less convenient to access markets or other attractions. Transportation options were also quite pricey, as taking a taxi was the main choice unless you rented a car or an ATV. Aside from that, everything about the hotel was excellent, and I truly enjoyed my stay!

Good for the money spent. Relaxed chill vibes. Need better sign off main road.

Property is good but surrounded by noise construction area. Restaurant is only one with limited menu. Better to cook at the room. But this is very unique experience staying at this hotel. Recommend it.

Excellent, clean, beautiful property. Staff was amazing. Restaurants were top notch. Construction around the property made it noisy and dusty due to the undeveloped roads.

Wonderful room and service. Restaurant and bar awesome. In a sketchy part of town with access only by dirt roads.

The hotel is different and if you want to stay in a different place it is pretty cool. However, you need to know that no restaurants are walking distance from the hotel you must get a taxi or rent a vehicle. It is safe to walk but your are looking at about a 5 mile walk to get to the nearest restaurant and about 3 miles to a convenient store. The hotel does have a restaurant which has ok food, but I really did not enjoy the food. My kids did not like the food much either. You can order food and it will get to you in less than 25 min. so that is definitely a plus. Overall, it was a good stay, but it does have it's pros and cons.

The room was wonderful, clean and cool. The breakfast was okay but took more than 30 minutes until served. There were also a lot of mosquitos in/around the hotel so I would strongly recommend some sort of insect repellent. But overall it was a superb experience!

I enjoyed my stay. Beware, the dining is outside…so many mosquitoes. My sister had 40 mosquitoes on one leg as we were eating. Also we had a corner villa with a lot of sun exposure. As a result, the AC was not strong enough on the second floor. We had to close all of the curtains for our villa to get cool on the second floor. The property is beautiful! I enjoyed exploring. We also had a great massage. My massage therapist, Martha was excellent. Our waiter Daniel was excellent. The front desk staff were awesome too…shout out to Rueben and Gladys! They took great care of us. I would definitely come back.

Everything about this place is beautiful and peaceful along with great nature. The chef took toooooo long to cook we waited over an hour everyday for breakfast tasty but some were cold.

Very good service from the staff and good food and prices at the property. There was an issue with the electricity during the day and one evening. Also, there's noise during the day from a resort being built nearby, but we were gone most days so it wasn't a big issue.

Shoutout to David at the bar and the other male bar tender they were the best . This property has its good and bad . We arrived and had to pay 100 each day for two additional guest not sure why because the room we had was a two bedroom and the resort is not all inclusive. Do not go to Bagatella beach club that recommendation was horrible and we paid a $700 bill $72 service charge forced on us. The restaurant at the property was amazing. The property is clean and the people are friendly but the front desk will charge you for everything they can. The shuttle to the beach is ok but it wasn’t much to do because you have to go to a beach club to see the beach. The lagoon room was fantastic however and the property is nice. Some construction but i thought it was quiet enough. Probably won’t return to Tulum but the property overall i give 7/10 because the food was delicious , the rooms were nice , and the bar tending staff was really amazing.

Ein bezaubernderer Ort mitten im Dschungel. Aber drum herum wird gebaut. Es ist den Tag über immer wieder laut. Ansonsten wird man von Beginn an wunderbar umsorgt. Jeder der Hotelangestellten war super engagiert. Das Essen war sehr lecker. Die Auswahl beim Frühstück mit Kindern nicht immer so üppig.