Does the property allow pets?

Pets are not allowed at the property. Service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 15:00 until 23:59, and check-out is by 11:00. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

Where is the property located in relation to key landmarks?

The property is located in Vienna (Döbling), within a 10-minute drive of Vienna State Opera and Vienna International Centre. It is approximately 6 miles from Schönbrunn Palace and 3.2 miles from Stephansplatz. Nearby attractions include the Danube Bike Path (0.5 miles), Danube River (0.6 miles), and Millennium City (1.6 miles).

What are the policies for guests staying with children?

Children are welcome at the property. However, cribs (infant beds) are not available.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or extra beds. Specific policies regarding additional guests are not provided.

smartments Wien Heiligenstadt Aparthotel in Vienna

Average nightly price at smartments Wien Heiligenstadt by month, last 12 months (USD)
Month	Average price
January	US$75
February	US$69
March	US$76
April	US$82
May	US$112
June	US$96
July	US$69
August	US$59
September	US$104
October	US$88
November	US$117
December	US$195

What guests think

At smartments Wien Heiligenstadt, travelers praise the convenient location next to Heiligenstadt/U4 trains and nearby supermarkets, and like the modern, apartment-style rooms with kitchenettes, though several note limited on-site staffing with self check-in and occasional air conditioning issues.

Rooms are often described as clean, but housekeeping during stays can be infrequent and some requests were missed. Studios range from compact to spacious and feel minimal yet practical, with a few design quirks such as small showers or awkward sink placement. Overall, it suits independent travelers seeking a well-connected base over full-service hotel amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

10

Myrna

30 Jul 2025

·

Stayed 13 nights

Near public transportation & just few stops to city center. Very clean, modern, staff were great. They have free coffee too.

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Cleanliness

Many guests describe rooms as clean, but housekeeping during stays can be infrequent and some requests were missed; a few reported dirty items or linen.

Related guest reviews

8

Zachary

9 Mar 2025

·

Stayed 1 night

Very clean. Right next to station. Very helpful and friendly staff.

6

Renate

19 Sept 2024

·

Stayed 5 nights

Needs better cleaning. Curtains were dirty. Shower is slippery and small.

8

Katrin

2 Jan 2025

·

Stayed 5 nights

Nicht sehr sauber aber sehr nah am Bahnhof und an einem Lebensmittelgeschäft.

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8

Pierre

13 Oct 2025

·

Stayed 7 nights

Jamais nettoyé la chambre pendant 7 jours La personne est venue tôt je lui ai demandé de revenir vers 10 heure et elle n'est jamais revenu. J'ai même laisser un messager à la réception qui nas rien réglé

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8

VOLKAN

20 Dec 2021

·

Stayed 1 night

The place is clean and neat but there are no shampoo, no handwashwer, no dishwashing lotion, only 2 dose of dusch gel for 2 weeks of stay.. Apart from that the room is spacious the internet is fast and all kitchenware is working and in good condition.

10

Richie Jay

25 Jun 2023

·

Stayed 7 nights

Checked-in exactly on time and check out prior at 11 AM. Excellent place and I would come back again. Unfortunately, I asked the receptionist for clean up the room. I came back after several hours I was gone. The room still dirty and dirty towels still on the floor. I was not happy at all.

10

Myrna

30 Jul 2025

·

Stayed 13 nights

Near public transportation & just few stops to city center. Very clean, modern, staff were great. They have free coffee too.

10

Karen

21 Dec 2025

·

Stayed 3 nights

So the room was very clean and comfortable. Check-in was easy as was check-out. There are two supermarkets very close making it very easy to buy supplies. It’s 2 minutes walk to the U4 so very convenient for the centre of Vienna. Rooms were quite with good curtains so this did not hamper sleep. Our only criticism was that the corridors were slightly unpleasant smelling but this didn’t affect the room.

8

MEHDI

14 Oct 2022

·

Stayed 28 nights

The room and hotel were clean. The hotel was Accessible, Location was perfect. Bus, Train are close to the hotel. Check in and Check out are organization were perfect. but The bedsheets were not clean. Fan of Bathroom did not work well.

10

Artur

8 Jul 2025

·

Stayed 16 nights

All was great! Super easy to check in and out! Stayed for 2 weeks and room was regularly cleaned!

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Rooms

Modern, apartment-style rooms with kitchenettes are generally comfortable and quiet, with sizes ranging from compact to spacious. Several mention air conditioning not working or absent, and a few note small showers or inconvenient sink placement; TVs may have limited channels.

Related guest reviews

10

Harold

25 Oct 2025

·

Stayed 12 nights

Great location next to U4 train with connection to all parts of city. Kitchen in unit is small, but is acceptable for this type of accommodation. Would definitely use this facility again.

6

Renate

19 Sept 2024

·

Stayed 5 nights

Needs better cleaning. Curtains were dirty. Shower is slippery and small.

10

Udo

6 May 2022

·

Stayed 4 nights

Sehr gute Anbindung an öffentliche Verkehrsmittel; günstiger P&R Parkplatz in der Nähe; das SMART Konzept gefällt mir gut; die Ausstattung der Räume lässt kaum Wünsche offen; Das Zimmer war relativ warm, da die Klimaanlage nicht gekühlt hat;

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4

Elisa María

21 Jul 2023

·

Stayed 3 nights

El apartamento y las instalaciones están bien. Nosotros tuvimos que hacer el check in online y no te indican absolutamente nada. Además no disponen de aire acondicionado y en el apartamento hacia un calor horrible. Tras ponernos en contacto con ellos , tanto en la recepción ( la persona que nos atendió fue desagradable) como por email ( tardaron 1 día en contestar)no nos solucionaron el problema ya que lo que nos dijo fue que cogiéramos un ventilador, el cual nunca encontramos, y además dejaron de contestar a los emails.

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8

ito

8 May 2025

·

Stayed 4 nights

It was somewhat difficult to unlock the auto-lock at the entrance. The rooms are large and comfortable, although they are in the category of flats with a kitchen. Almost directly connected to the station, so we didn't need an umbrella even though it was raining.

8

Ruqaya

23 Oct 2024

·

Stayed 3 nights

Very clean. Sink is outside the bathroom which is very inconvenient for hand washing after using the toilet. Iron is available from reception but reception has very few working hours so it's best to bring your own or ensure you request it on time when reception is open.

10

Karen

21 Dec 2025

·

Stayed 3 nights

So the room was very clean and comfortable. Check-in was easy as was check-out. There are two supermarkets very close making it very easy to buy supplies. It’s 2 minutes walk to the U4 so very convenient for the centre of Vienna. Rooms were quite with good curtains so this did not hamper sleep. Our only criticism was that the corridors were slightly unpleasant smelling but this didn’t affect the room.

10

Stasija

13 May 2025

·

Stayed 3 nights

Lägenhet var liten men hade allt man behövde för en bekväm vistelse

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10

Andrea Maria

19 Jul 2024

·

Stayed 12 nights

Excelente, solo que el televisor tenía solamente dos canales, por lo demás un éxito

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8

Sarang

27 May 2024

·

Stayed 3 nights

Everything was ok but the air conditioning did not work and we had to sleep with the window open, so too much light!

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Service

Self check-in via app or kiosk is common and check-in/out is usually straightforward, but reception hours are limited. Staff are often friendly, yet responses to issues and door/keycard access can be inconsistent.

Related guest reviews

8

Zachary

9 Mar 2025

·

Stayed 1 night

Very clean. Right next to station. Very helpful and friendly staff.

10

Jérôme

18 Jun 2025

·

Stayed 3 nights

Studio très bien équipé, calme, facile d’accès en métro. Réservation et activation de la clé en autonomie.

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10

Jonathan

30 Apr 2023

·

Stayed 7 nights

Great place, excellent price and very clean. Very minimal (in a good way) - had some issues with the key card working but always got it to work eventually.

4

Elisa María

21 Jul 2023

·

Stayed 3 nights

El apartamento y las instalaciones están bien. Nosotros tuvimos que hacer el check in online y no te indican absolutamente nada. Además no disponen de aire acondicionado y en el apartamento hacia un calor horrible. Tras ponernos en contacto con ellos , tanto en la recepción ( la persona que nos atendió fue desagradable) como por email ( tardaron 1 día en contestar)no nos solucionaron el problema ya que lo que nos dijo fue que cogiéramos un ventilador, el cual nunca encontramos, y además dejaron de contestar a los emails.

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10

Richie Jay

25 Jun 2023

·

Stayed 7 nights

Checked-in exactly on time and check out prior at 11 AM. Excellent place and I would come back again. Unfortunately, I asked the receptionist for clean up the room. I came back after several hours I was gone. The room still dirty and dirty towels still on the floor. I was not happy at all.

8

Pearl

12 Oct 2025

·

Stayed 3 nights

Great apartment, perfect for the day I needed to be working on my laptop. I arrived very late and was able to check in fairly easily, although trying to open the main door took a bit of brainpower (read the instructions in advance!) Right next to train station and only about 20 minutes from the city centre which was fantastic. Great supermarkets and food choices right nearby too. Room lacked a kettle and I would've liked more towels, but rooms are only cleaned once a week.

10

Jimmy

24 Sept 2025

·

Stayed 7 nights

beautiful apartment right next to the Metro excellent staff

10

Myrna

30 Jul 2025

·

Stayed 13 nights

Near public transportation & just few stops to city center. Very clean, modern, staff were great. They have free coffee too.

10

walter

29 Sept 2024

·

Stayed 6 nights

Everything was great BUT one caution: If you arrive on Sat, Sun, Holiday or before 0800 or after 1600 weekdays there is no staff. You must register online on Hotelbird app or on provided tablet on counter.

8

Yung Min

4 Jun 2024

·

Stayed 12 nights

櫃檯服務只有八點到下午三點，所以這個時間以外進來的話就比較麻煩要先跟他聯絡其他的都還覺得不錯，房間很大有兩個窗戶對外嗯地點很方便搭公車地鐵跟Obb火車都方便

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Location

Excellent access to public transport, being next to Heiligenstadt/U4 and other lines, with quick trips to the city center. Supermarkets and eateries are nearby, making supplies and meals easy.

Related guest reviews

10

Harold

25 Oct 2025

·

Stayed 12 nights

Great location next to U4 train with connection to all parts of city. Kitchen in unit is small, but is acceptable for this type of accommodation. Would definitely use this facility again.

8

Bekir

22 May 2025

·

Stayed 1 night

Otele giriş kartlı sistemle çok kolay şekilde yapılıyor. Tren istasyonunun yanında olması,şehir merkezine gitmek için büyük avantaj sağlıyor. Mutfak eşyaları yeterli

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8

Kanako

19 Jun 2025

·

Stayed 7 nights

ハイリゲンシュタット駅の通路を出たらすぐの場所でとても便利です。通路を挟みスーパーが朝7時から開いているし宿から出てすぐ食事できる所があるし快適でした。

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10

IZUMI

5 Apr 2025

·

Stayed 8 nights

この宿泊施設を理解して選んだ人なら十分納得できると思う。駅は隣、ピースフルな雰囲気、ベートーヴェンのお散歩道にも近いし、地下鉄、トラム、バスが利用できて、ミニキッチンを含めた使いやすい設備等々、説明どおり。もちろん次回もきっと滞在するでしょう。

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10

Carlos

23 Sept 2025

·

Stayed 3 nights

Near to metro station

8

ito

8 May 2025

·

Stayed 4 nights

It was somewhat difficult to unlock the auto-lock at the entrance. The rooms are large and comfortable, although they are in the category of flats with a kitchen. Almost directly connected to the station, so we didn't need an umbrella even though it was raining.

8

Pearl

12 Oct 2025

·

Stayed 3 nights

Great apartment, perfect for the day I needed to be working on my laptop. I arrived very late and was able to check in fairly easily, although trying to open the main door took a bit of brainpower (read the instructions in advance!) Right next to train station and only about 20 minutes from the city centre which was fantastic. Great supermarkets and food choices right nearby too. Room lacked a kettle and I would've liked more towels, but rooms are only cleaned once a week.

10

Myrna

30 Jul 2025

·

Stayed 13 nights

Near public transportation & just few stops to city center. Very clean, modern, staff were great. They have free coffee too.

10

Karen

21 Dec 2025

·

Stayed 3 nights

So the room was very clean and comfortable. Check-in was easy as was check-out. There are two supermarkets very close making it very easy to buy supplies. It’s 2 minutes walk to the U4 so very convenient for the centre of Vienna. Rooms were quite with good curtains so this did not hamper sleep. Our only criticism was that the corridors were slightly unpleasant smelling but this didn’t affect the room.

10

Gianni

12 Oct 2025

·

Stayed 2 nights

Hotel Smart e dotato di tutti i comfort, praticamente sull’uscita del capolinea della Linea verde U4… Top!

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Dining

Not enough information in reviews.

Related guest reviews

10

Myrna

30 Jul 2025

·

Stayed 13 nights

Near public transportation & just few stops to city center. Very clean, modern, staff were great. They have free coffee too.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $66	9 $74	10 $82	11 $77	12 $78	13 $80	14 $75
15 $74	16 $85	17 $101	18 $106	19 $101	20 $117	21 $123
22 $88	23 $91	24 $91	25 $108	26 $124	27 $173	28 $198
29 $124	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
		1 $142	2 $115	3 $114	4 $179	5 $224
6 $146	7 $134	8 $111	9 $109	10 $180	11 $187	12 $184
13 $111	14 $113	15 $115	16 $111	17 $118	18 $156	19 $153
20 $116	21 $122	22 $120	23 $120	24 $138	25 $143	26 $165
27 $128	28 $134	29 $146	30 $215	31 $249

smartments Wien Heiligenstadt

Prices for smartments Wien Heiligenstadt

Monthly average prices

About this property

Location

Room options

Studio Xl

Studio

Familyapartment

Guest reviews of smartments Wien Heiligenstadt

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about smartments Wien Heiligenstadt

Prices for upcoming dates