The Parkgate Hotel
US$196
/ night
Avg. for October
Prices for The Parkgate Hotel
Select dates to see prices and availability
US$196
/ night
Avg. for October
Monthly average prices
Nightly prices at The Parkgate Hotel average US$138 in the cheapest month (January) and US$243 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$138 |
| February | US$240 |
| March | US$178 |
| April | US$162 |
| May | US$170 |
| June | US$243 |
| July | US$221 |
| August | US$180 |
| September | US$198 |
| October | US$196 |
| November | US$212 |
| December | US$175 |
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Oct · US$196
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Most expensive: June (~US$243)
Cheapest: January (~US$138)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access and a banquet hall.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access and a banquet hall.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. This hotel has 3 meeting rooms available for events.
Dining
Enjoy a meal at The Sorting Room or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 169 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones and safes, and housekeeping is provided daily.
Location
The Parkgate Hotel is centrally located in Cardiff, a 3-minute walk from Principality Stadium and 8 minutes by foot from Cardiff Castle. This spa hotel is 1.4 mi (2.3 km) from Utilita Arena Cardiff and 1.6 mi (2.6 km) from Cardiff City Stadium.
What's nearby
Cardiff Market(0.1 Miles)
Cardiff Tourist Information Centre(0.2 Miles)
Principality Stadium(0.2 Miles)
St. John the Baptist Church(0.2 Miles)
Queen Arcade(0.2 Miles)
St. David's(0.3 Miles)
Bute Park(0.3 Miles)
Cardiff Arms Park(0.3 Miles)
Sophia Gardens(0.4 Miles)
Cardiff Castle(0.4 Miles)
Cardiff Metropolitan Cathedral of St David(0.4 Miles)
Cineworld Cardiff(0.4 Miles)
Utilita Arena Cardiff(0.4 Miles)
Capitol Shopping Centre(0.5 Miles)
Blackfriars Priory(0.5 Miles)
Cardiff International Airport (CWL)(13.7 Miles)
Bristol International Airport (BRS)(49.4 Miles)
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Banquet facilities
Location
Westgate Street, Castle Quarter, Cardiff, Wales, United Kingdom
Cardiff Market (0.1 Miles)
Cardiff Tourist Information Centre (0.2 Miles)
Principality Stadium (0.2 Miles)
St. John the Baptist Church (0.2 Miles)
Queen Arcade (0.2 Miles)
St. David's (0.3 Miles)
Room options
5
Junior Suite
1 Large Double Bed
Sleeps 2
366 ft²
Air ConditioningHeatingWi-Fi (Free)
Signature King with Sofa
1 Extra-Large Double Bed
Sleeps 2
301 ft²
Air ConditioningHeatingWi-Fi (Free)
3
Luxury Suite
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 2
657 ft²
Air ConditioningHeatingWi-Fi (Free)
3
Signature Queen
1 Double Bed
Sleeps 2
226 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Superior Double Room
1 Double Bed
Sleeps 2
366 ft²
Air ConditioningHeatingWi-Fi (Free)
3
Deluxe Twin Room
2 Single Beds
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Superior Suite
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 2
592 ft²
Air ConditioningHeatingWi-Fi (Free)
3
Deluxe Double Or Twin Room
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
3
Signature Junior Suite
1 Large Double Bed
Sleeps 2
366 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Deluxe Junior Suite
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 2
388 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Standard Double Or Twin Room
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Deluxe Suite
1 Extra-Large Double Bed
, 1 Bunk Bed
and 1 Sofa Bed
Sleeps 2
710 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Signature King
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Double Room
Sleeps 4
Wi-Fi (Free)
Guest reviews of The Parkgate Hotel
9.3
Superb
Based on 1,808 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of The Parkgate Hotel highlight a stylish, centrally placed property with comfortable, clean rooms and welcoming staff, set in a historic building near the station and stadium, offering a lively base for city visits and events.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Reviews of The Parkgate Hotel highlight a stylish, centrally placed property with comfortable, clean rooms and welcoming staff, set in a historic building near the station and stadium, offering a lively base for city visits and events.
The spa and hydro pool draw praise, but access costs extra and often requires advance booking. There is no onsite parking and drop off can be awkward, though public car parks are a short walk. Breakfast and bar service receive mixed comments, ranging from excellent to cold or slow, and a few rooms face internal areas or street noise. Expect an upscale, convenient stay with standout staff, tempered by some add‑on charges and occasional service inconsistencies.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Well-equipped with a praised spa and hydro pool plus a good gym and attractive bars, but spa access costs extra, must be pre-booked, and was occasionally closed. There is no onsite parking, so guests use nearby paid car parks.
Related guest reviews
10
Alice
23 Jun 2025
·
Stayed 1 night
Booked for a girls night away. We had a fab time, hotel was lovely, staff were friendly and helpful. The rooms were great for us girls to all get ready together and breakfast the next morning was fab. Would have been nice to be able to use the spa facilities while staying but it was so expensive to book that separate to booking the rooms.
Booked for a girls night away. We had a fab time, hotel was lovely, staff were friendly and helpful. The rooms were great for us girls to all get ready together and breakfast the next morning was fab. Would have been nice to be able to use the spa facilities while staying but it was so expensive to book that separate to booking the rooms.
10
Gerwyn
20 Sept 2024
·
Stayed 1 night
Great hotel but a shame to find out the spa is having a refurb. Surely this is something you should be made aware before booking
Great hotel but a shame to find out the spa is having a refurb. Surely this is something you should be made aware before booking
10
Steven
19 Feb 2025
·
Stayed 2 nights
Excellent hote with modern, soacious and comfortable room. Lovely bathroom, great facilities. The spa however comes at an additional cost, which you would expect for treatments but I thought they had a pool and it turns out to be a hydrotherapy pool so not included with the hotel stay which was a disappointment. I didn't eat in the restaurant other than for breakfast which was excellent with a good choice of food from the buffet. The staff were pleasant and helpful and the hotel was in a good location only a short walk to Cardiff Arms Park and the town center with loads of bars and restaurants.
Excellent hote with modern, soacious and comfortable room. Lovely bathroom, great facilities. The spa however comes at an additional cost, which you would expect for treatments but I thought they had a pool and it turns out to be a hydrotherapy pool so not included with the hotel stay which was a disappointment. I didn't eat in the restaurant other than for breakfast which was excellent with a good choice of food from the buffet. The staff were pleasant and helpful and the hotel was in a good location only a short walk to Cardiff Arms Park and the town center with loads of bars and restaurants.
10
Daniel
26 Feb 2025
·
Stayed 2 nights
Very good - one of the best hotel gyms I have seen.
Very good - one of the best hotel gyms I have seen.
10
Sophie
1 Feb 2025
·
Stayed 1 night
Excellent hotel with lovely rooftop spa
Excellent hotel with lovely rooftop spa
10
Amy
12 Jun 2024
·
Stayed 1 night
Great hotel in the center of Cardiff, great location for millennium stadium, castle, bars, restaurants, shops. Staff really friendly, nice bar. Didn’t know you had to book the spa so couldn’t use it but from what we saw it looked nice.
Great hotel in the center of Cardiff, great location for millennium stadium, castle, bars, restaurants, shops. Staff really friendly, nice bar. Didn’t know you had to book the spa so couldn’t use it but from what we saw it looked nice.
4
Gerwyn
29 Oct 2024
·
Stayed 1 night
Disappointed that it wasn’t communicated on the booking page that the spa was closed for refurbishment. It’s very misleading in terms of sale. Why they felt the need to do this is beyond me
Disappointed that it wasn’t communicated on the booking page that the spa was closed for refurbishment. It’s very misleading in terms of sale. Why they felt the need to do this is beyond me
10
Emma
27 Apr 2025
·
Stayed 1 night
Lonely hotel with a fab spa
Lonely hotel with a fab spa
10
Melissa
22 Nov 2025
·
Stayed 1 night
Room was lovely great staff beautiful food, but the spa was amazing!! Best massage I’ve ever had
Room was lovely great staff beautiful food, but the spa was amazing!! Best massage I’ve ever had
6
steve
4 Mar 2025
·
Stayed 1 night
Nice place, but the additional £30 charge to use the pool for 45mins is a joke. Also no car park discounts. We won’t stay again
Nice place, but the additional £30 charge to use the pool for 45mins is a joke. Also no car park discounts. We won’t stay again
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a strong point, with many guests calling the hotel and rooms spotlessly clean. A few isolated reports mention missed details such as stains or stray hairs.
Related guest reviews
6
James
1 Jan 2025
·
Stayed 1 night
We had a good stay at the park gate. This was our 2nd visit. We requested feather free pillows and upon the arrival the lady at reception didn't know so asked a colleague who confirmed they were all foam which was fine. The rooms themselves are all lovely. We did find some hair in the shower left from previous persons but apart from that the room was spotless. We found it hard to regulate the room temp one minute was boiling the next was cold. Final then on checkout we had noticed that we had received a £185 charge on our card. I asked the lady at checkout why and she was not able to answer so called over her manager Richard. Richard proceeded to tell us the night shift accidentally charged us and that the refund would be issued in 2 to 3 days. The worst part about it is the word sorry didn't leave any of the staffs mouths they just said thanks for understanding. If you have made a mistake guys. Apologize it doesn't take much. If I was the owner of this hotel I would reconsider my reception team as they have poor knowledge of the hotel and lack etiquette
We had a good stay at the park gate. This was our 2nd visit. We requested feather free pillows and upon the arrival the lady at reception didn't know so asked a colleague who confirmed they were all foam which was fine. The rooms themselves are all lovely. We did find some hair in the shower left from previous persons but apart from that the room was spotless. We found it hard to regulate the room temp one minute was boiling the next was cold. Final then on checkout we had noticed that we had received a £185 charge on our card. I asked the lady at checkout why and she was not able to answer so called over her manager Richard. Richard proceeded to tell us the night shift accidentally charged us and that the refund would be issued in 2 to 3 days. The worst part about it is the word sorry didn't leave any of the staffs mouths they just said thanks for understanding. If you have made a mistake guys. Apologize it doesn't take much. If I was the owner of this hotel I would reconsider my reception team as they have poor knowledge of the hotel and lack etiquette
10
Lyla
22 Nov 2025
·
Stayed 1 night
Clean room polite staff always a lovely stay
Clean room polite staff always a lovely stay
10
Jack
7 Aug 2025
·
Stayed 1 night
The hotel is spotless from the front door to your room, bathroom really clean and feels a very safe hotel too
The hotel is spotless from the front door to your room, bathroom really clean and feels a very safe hotel too
10
A
5 Jan 2024
·
Stayed 1 night
Lovely hotel in the centre of Cardiff. Great shower and bathrobes a nice touch. Really comfortable bed and nice bedding. All staff very friendly. A couple of negatives - stain on the sofa in our room. Slightly annoying that the spa isn't included for hotel guests and this isn't clear on booking. There was an email just before arrival to tell us this, would have been good to know when booking as the spa was fully booked on the day of arrival if we had wanted to go.
Lovely hotel in the centre of Cardiff. Great shower and bathrobes a nice touch. Really comfortable bed and nice bedding. All staff very friendly. A couple of negatives - stain on the sofa in our room. Slightly annoying that the spa isn't included for hotel guests and this isn't clear on booking. There was an email just before arrival to tell us this, would have been good to know when booking as the spa was fully booked on the day of arrival if we had wanted to go.
10
Joyce
13 Oct 2025
·
Stayed 1 night
Parkgate never fails to deliver spotlessly clean beautiful rooms plenty of space very comfortable bed able to get a good night sleep no nose from outside and they do a lovely breakfast with plenty of variety, Able to book in early as the room was ready staff are amazing, Stayed there a few times and looking forward to our next day
Parkgate never fails to deliver spotlessly clean beautiful rooms plenty of space very comfortable bed able to get a good night sleep no nose from outside and they do a lovely breakfast with plenty of variety, Able to book in early as the room was ready staff are amazing, Stayed there a few times and looking forward to our next day
10
Sharon
26 Aug 2024
·
Stayed 1 night
Beautiful hotel. This is our second stay. Rooms very lovely, very clean and with nice little touches such as individual toiletries, bathrobes, bottles of water and plenty of tea/coffee and biscuits. Beds and pillows very comfortable and the rooms were really well soundproofed, we couldn’t hear people in the corridors at all. Bit of a queue for breakfast but is was classed as the busy time, 9.45. Plenty of choice for hot and cold breakfast items. Could do with more coffee machines as the queue was really long. Great location, minutes from the city centre. We didn’t use the closest NCP car park as they wanted £32 for 24 hours. We parked in the railway station car park for £13.90 and it was less than 5 minutes walk.
Beautiful hotel. This is our second stay. Rooms very lovely, very clean and with nice little touches such as individual toiletries, bathrobes, bottles of water and plenty of tea/coffee and biscuits. Beds and pillows very comfortable and the rooms were really well soundproofed, we couldn’t hear people in the corridors at all. Bit of a queue for breakfast but is was classed as the busy time, 9.45. Plenty of choice for hot and cold breakfast items. Could do with more coffee machines as the queue was really long. Great location, minutes from the city centre. We didn’t use the closest NCP car park as they wanted £32 for 24 hours. We parked in the railway station car park for £13.90 and it was less than 5 minutes walk.
10
Andrew
21 Aug 2025
·
Stayed 1 night
Lovely one night stay after attending an event in Cardiff. Hotel was spotlessly clean, all the team were welcoming, good nights sleep. Breakfast good, check in and check out were seamless experiences. Would not hesitate to return.
Lovely one night stay after attending an event in Cardiff. Hotel was spotlessly clean, all the team were welcoming, good nights sleep. Breakfast good, check in and check out were seamless experiences. Would not hesitate to return.
10
Nicholas
14 Sept 2025
·
Stayed 1 night
Polite and friendly staff. Clean and superior quality of even a basic room.
Polite and friendly staff. Clean and superior quality of even a basic room.
10
Natalie
25 Aug 2025
·
Stayed 1 night
Very nice hotel,clean and comfortable bed. Nice touch with Elemis products for toiletries. Great location
Very nice hotel,clean and comfortable bed. Nice touch with Elemis products for toiletries. Great location
10
Yuanyuan
17 May 2024
·
Stayed 1 night
My room was surprisingly big, huge bathroom, very quiet and clean, had a very comfortable night of sleep there. Both the environment of the hotel and the decor of the room are stylish. But the breakfast was not as good as expected. Especially the quality of coffee and the lack of variety of not so fresh fruits. But I'll still come back for the amenities and the service.
My room was surprisingly big, huge bathroom, very quiet and clean, had a very comfortable night of sleep there. Both the environment of the hotel and the decor of the room are stylish. But the breakfast was not as good as expected. Especially the quality of coffee and the lack of variety of not so fresh fruits. But I'll still come back for the amenities and the service.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and comfortable, often spacious with very comfy beds and some great views. However, several note small layouts, internal or overlooked rooms with little natural light, and occasional noise from bars or public areas.
Related guest reviews
8
Andrew
8 Jul 2025
·
Stayed 1 night
Very nice hotel - would have given 5 stars but was a little disappointed that the room was declared as deluxe when there was barely room around the bed. Bathroom was lovely though. Breakfast was also very good and all staff were professional.
Very nice hotel - would have given 5 stars but was a little disappointed that the room was declared as deluxe when there was barely room around the bed. Bathroom was lovely though. Breakfast was also very good and all staff were professional.
10
sophie
28 May 2024
·
Stayed 2 nights
Lovely, boutique hotel. Lovely rooms, comfy bed and pillows, air con, great showers. Fantastic central location. We'd definitely stay again.
Lovely, boutique hotel. Lovely rooms, comfy bed and pillows, air con, great showers. Fantastic central location. We'd definitely stay again.
6
Owen
1 Oct 2025
·
Stayed 1 night
Most aspects of the stay at the hotel was as expected and excellent. However our room was very noisy until the early hours as it had an internal window overlooking the bar. I feel this could be mentioned in the room description. We would have chosen another room. Disappointed considering the price of the room, we booked for a good night sleep away, but this wasn’t possible.
Most aspects of the stay at the hotel was as expected and excellent. However our room was very noisy until the early hours as it had an internal window overlooking the bar. I feel this could be mentioned in the room description. We would have chosen another room. Disappointed considering the price of the room, we booked for a good night sleep away, but this wasn’t possible.
10
Rebecca
26 Jun 2025
·
Stayed 1 night
Great hotel with friendly staff. Very close to the station and the Principality stadium. Our room had a lovely view of Cardiff castle
Great hotel with friendly staff. Very close to the station and the Principality stadium. Our room had a lovely view of Cardiff castle
6
Joshua
23 Jan 2024
·
Stayed 1 night
This is a great hotel and certainly one I would visit again, I was disappointed with the view from my room which was of an internal courtyard if that had been made clear I would have amended my booking. Staff were friendly but I felt they didn’t promote the best of the hotel, nobody made any effort to upsell an evening meal etc.
This is a great hotel and certainly one I would visit again, I was disappointed with the view from my room which was of an internal courtyard if that had been made clear I would have amended my booking. Staff were friendly but I felt they didn’t promote the best of the hotel, nobody made any effort to upsell an evening meal etc.
8
Fiona
27 Mar 2024
·
Stayed 1 night
Great location for Central Train Station and the city centre. Room lovely (tv in a weird spot but this may just be our room), bed was really comfy. Very quiet considering we were over the street, but there was nothing on at the stadium. Breakfast ok, plentiful but nothing special.
Great location for Central Train Station and the city centre. Room lovely (tv in a weird spot but this may just be our room), bed was really comfy. Very quiet considering we were over the street, but there was nothing on at the stadium. Breakfast ok, plentiful but nothing special.
10
Sarah
11 Oct 2025
·
Stayed 1 night
The hotel feels luxurious whilst also friendly. Our room (junior suite) was amazing, very spacious and quiet. The bed was super comfy and the bathroom was large with a bath too!. Location - couldnt ask for better. We will be definately returning.
The hotel feels luxurious whilst also friendly. Our room (junior suite) was amazing, very spacious and quiet. The bed was super comfy and the bathroom was large with a bath too!. Location - couldnt ask for better. We will be definately returning.
8
madjid
9 Aug 2025
·
Stayed 1 night
Very comfy bed and good location, vey nice bathroom. Room quite small but nice
Very comfy bed and good location, vey nice bathroom. Room quite small but nice
10
Monika
28 Nov 2025
·
Stayed 1 night
Great rooms
Great rooms
10
Sean
4 Aug 2025
·
Stayed 2 nights
Beautiful hotel. I paid extra for a deluxe double room, which was lovely overall. However, one downside—never mentioned during booking or at check-in—was that the room didn’t have an external window. Instead, it faced the bar area, so there was no natural light in the room.
Beautiful hotel. I paid extra for a deluxe double room, which was lovely overall. However, one downside—never mentioned during booking or at check-in—was that the room didn’t have an external window. Instead, it faced the bar area, so there was no natural light in the room.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly, professional and accommodating, with standout individuals mentioned by name. Some guests cite lapses such as slow bar or breakfast service, poor phone response, or unhelpful handling of issues.
Related guest reviews
8
Gary
1 Sept 2025
·
Stayed 1 night
Everything was really good apart from a couple of things. Minor aggravation checking in as staff all on the phone for too long with customers waiting but that wasn't overly bad. Breakfast was excellent food and great choice but zero service even though a lot of staff. Empty plates not picked up and not just our table. Staff just kept walking past. No offer of tea or coffee. Apart from that it's a really nice hotel.
Everything was really good apart from a couple of things. Minor aggravation checking in as staff all on the phone for too long with customers waiting but that wasn't overly bad. Breakfast was excellent food and great choice but zero service even though a lot of staff. Empty plates not picked up and not just our table. Staff just kept walking past. No offer of tea or coffee. Apart from that it's a really nice hotel.
10
Charlotte
6 Apr 2025
·
Stayed 1 night
The Parkgate is the perfect place to get away from the world. The service is topnotch and the staff are always incredible and will always welcome you with a warm smile. The room service was aldo great and nothing was too much trouble. We had stayed in the Tower Suite and as always it was stunning, quiet and the perfect place to just quiet the mind. It has to be my most favorite room, not only because it's beautiful but it feels like a quiet secret getaway. Always a pleasure.
The Parkgate is the perfect place to get away from the world. The service is topnotch and the staff are always incredible and will always welcome you with a warm smile. The room service was aldo great and nothing was too much trouble. We had stayed in the Tower Suite and as always it was stunning, quiet and the perfect place to just quiet the mind. It has to be my most favorite room, not only because it's beautiful but it feels like a quiet secret getaway. Always a pleasure.
10
Nichola
9 Oct 2025
·
Stayed 1 night
During our recent trip to Cardiff to see Tom Jones perform at Cardiff Castle, we had the pleasure of staying at The Parkgate Hotel for one night. I must say, the experience was nothing short of excellent. The hotel itself was immaculate, with everything spotlessly clean and well presented. For a short stay, it was absolutely perfect—comfortable, welcoming, and ideally located for our evening out. The attention to detail throughout the hotel was impressive, and it really made our visit feel special. I couldn't fault The Parkgate Hotel in any way. From the moment we arrived until we checked out, the staff were friendly and attentive, ensuring we had everything we needed for a relaxing stay. It's clear that guest comfort is a top priority here. We will definitely return to The Parkgate Hotel next time we're in the area, and I would highly recommend it to anyone looking for a quality hotel in Cardiff.
During our recent trip to Cardiff to see Tom Jones perform at Cardiff Castle, we had the pleasure of staying at The Parkgate Hotel for one night. I must say, the experience was nothing short of excellent. The hotel itself was immaculate, with everything spotlessly clean and well presented. For a short stay, it was absolutely perfect—comfortable, welcoming, and ideally located for our evening out. The attention to detail throughout the hotel was impressive, and it really made our visit feel special. I couldn't fault The Parkgate Hotel in any way. From the moment we arrived until we checked out, the staff were friendly and attentive, ensuring we had everything we needed for a relaxing stay. It's clear that guest comfort is a top priority here. We will definitely return to The Parkgate Hotel next time we're in the area, and I would highly recommend it to anyone looking for a quality hotel in Cardiff.
2
Samuel
12 Sept 2024
·
Stayed 1 night
Hotel room fine and reception staff gave me slightly earlier check in. Bar staff and security were absolutely appalling! We had a wedding party with everyone having a booked room for 1, 2 or 3 nights stay. Security told us we were not allowed to use the hotel bar and wanted us to leave, they caused stress and upset to the bride and groom and other members of family. After 1+ hour of being told we had to leave and being spoken to like dirt with no explanation as to why, after speaking to hotel manager we were allowed to stay all the while getting hostile attitude from security at the hotel. Would never stay here again based on this experience.
Hotel room fine and reception staff gave me slightly earlier check in. Bar staff and security were absolutely appalling! We had a wedding party with everyone having a booked room for 1, 2 or 3 nights stay. Security told us we were not allowed to use the hotel bar and wanted us to leave, they caused stress and upset to the bride and groom and other members of family. After 1+ hour of being told we had to leave and being spoken to like dirt with no explanation as to why, after speaking to hotel manager we were allowed to stay all the while getting hostile attitude from security at the hotel. Would never stay here again based on this experience.
10
Charlotte
9 Dec 2024
·
Stayed 1 night
The Parkgate is my home away from home. Unfortunately, due to the recent storm, we couldn't return home safely. So this was a last-minute emergency stay. Ryan was in front of the house, and as always, he was friendly and caring, and despite it being a very busy weekend, he was able to meet our needs. The day/night wasn't like our usual relaxed stays, but we still enjoyed being in a safe, warm, calm friendly, and beautiful hotel. Thank you and we will see you soon I'm sure.
The Parkgate is my home away from home. Unfortunately, due to the recent storm, we couldn't return home safely. So this was a last-minute emergency stay. Ryan was in front of the house, and as always, he was friendly and caring, and despite it being a very busy weekend, he was able to meet our needs. The day/night wasn't like our usual relaxed stays, but we still enjoyed being in a safe, warm, calm friendly, and beautiful hotel. Thank you and we will see you soon I'm sure.
10
Natasha
21 Jul 2025
·
Stayed 1 night
Lovely check in by the staff late at night and they were very kind and offered me a chair as they could see I was struggling after competing in an event.
Lovely check in by the staff late at night and they were very kind and offered me a chair as they could see I was struggling after competing in an event.
10
Alexia
9 Nov 2024
·
Stayed 1 night
We had a wonderful stay at the Parkgate. The interior decor and presentation is sumptuous and stylish. But there’s substance also with the hotel offering warm, friendly and attentive service. Special mention to Chloe for being a fabulous host and particularly attentive which tops off the professionalism of the team.
We had a wonderful stay at the Parkgate. The interior decor and presentation is sumptuous and stylish. But there’s substance also with the hotel offering warm, friendly and attentive service. Special mention to Chloe for being a fabulous host and particularly attentive which tops off the professionalism of the team.
10
Natalie
1 Nov 2025
·
Stayed 2 nights
Brilliant hotel. Exceptional staff, great decor and vibe. Would definitely stay again.
Brilliant hotel. Exceptional staff, great decor and vibe. Would definitely stay again.
6
FT
17 Apr 2025
·
Stayed 2 nights
Check in staff not up to standard , rooms are ok . None if our group ( I booked 7 rooms !) got the upgrade for VIP status for Platinum members , and overall the experience was mediocre . There is lot of room for improvement re staff .
Check in staff not up to standard , rooms are ok . None if our group ( I booked 7 rooms !) got the upgrade for VIP status for Platinum members , and overall the experience was mediocre . There is lot of room for improvement re staff .
10
kathryn
7 Nov 2024
·
Stayed 1 night
Everytime this is a brilliant stay. The staff are always very welcoming and totally on point. I have to say Ryan was a true gent taking cases to the room that we had left there without ask and making check in even more seamless (who knew they could). Thanks to all as ever look forward to coming back
Everytime this is a brilliant stay. The staff are always very welcoming and totally on point. I have to say Ryan was a true gent taking cases to the room that we had left there without ask and making check in even more seamless (who knew they could). Thanks to all as ever look forward to coming back
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AI-generated summary based on recent guest reviews
Location
Excellent central location a short walk from Cardiff Central station, the Principality Stadium and the city’s attractions. Lack of onsite parking and busy streets can make access or drop off tricky.
Related guest reviews
10
Cory
22 Oct 2025
·
Stayed 1 night
Nice modern hotel in a cool building. Lovely walkable location.
Nice modern hotel in a cool building. Lovely walkable location.
10
Stephen
10 Jul 2025
·
Stayed 1 night
Centrally located within easy walking distance of Cardiff castle, bars, restaurants, shopping etc
Centrally located within easy walking distance of Cardiff castle, bars, restaurants, shopping etc
10
Patrick
20 May 2025
·
Stayed 4 nights
This hotel is perfectly located close to shops, restaurants, attractions and central rail
This hotel is perfectly located close to shops, restaurants, attractions and central rail
10
Sean
11 Jun 2025
·
Stayed 4 nights
Location was great. A few minutes away from train station and a couple of minutes away from city centre. Hotel itself was great and properly maintained. Breakfast was very good. Overall great hotel.
Location was great. A few minutes away from train station and a couple of minutes away from city centre. Hotel itself was great and properly maintained. Breakfast was very good. Overall great hotel.
10
Chris
18 Apr 2024
·
Stayed 1 night
Great location, clean, comfortable and quality. I always stay here when in town.
Great location, clean, comfortable and quality. I always stay here when in town.
10
Alan
10 Feb 2025
·
Stayed 3 nights
Lovely hotel in the middle of the city. Clean and great staff. No parking is the only issue but plenty of 24/7 options available at a price
Lovely hotel in the middle of the city. Clean and great staff. No parking is the only issue but plenty of 24/7 options available at a price
10
Rebecca
13 Jul 2025
·
Stayed 1 night
Hotel was very convenient for the principality stadium, two seconds walk. Rooms were lovely and spacious, beds were comfy and shower was really nice. Breakfast was ok, wasn’t the best but wasn’t the worst and no one to greet You on the door so didn’t know what the process was. Front desk staff were lovely, they were willing to let us check in early as we had a concert to go to and wanted time to get ready, we ended up arriving after check in but they were happy for us to check out later after having a quick word. We didn’t use the facilities (hydro pool) as there was an extra charge which I think was about £40 for 90 mins. No parking near the hotel, we had To park in the John Lewis car park which was £30 for 24 hours and about a 7-10 min walk. Also you can’t pull up in front of the hotel as it’s a bus gate, obvs not the hotels fault but just something to be aware off. Surrounding area was a good location, right in the centre about a street away from all the clubs/ pubs so only a mins walk away but wasn’t loud inside the hotel which was good. Shopping on your doorstep, everything you need within walking distance. All in all lovely hotel and good choice if you’re going to the stadium / going out, I would stay there again.
Hotel was very convenient for the principality stadium, two seconds walk. Rooms were lovely and spacious, beds were comfy and shower was really nice. Breakfast was ok, wasn’t the best but wasn’t the worst and no one to greet You on the door so didn’t know what the process was. Front desk staff were lovely, they were willing to let us check in early as we had a concert to go to and wanted time to get ready, we ended up arriving after check in but they were happy for us to check out later after having a quick word. We didn’t use the facilities (hydro pool) as there was an extra charge which I think was about £40 for 90 mins. No parking near the hotel, we had To park in the John Lewis car park which was £30 for 24 hours and about a 7-10 min walk. Also you can’t pull up in front of the hotel as it’s a bus gate, obvs not the hotels fault but just something to be aware off. Surrounding area was a good location, right in the centre about a street away from all the clubs/ pubs so only a mins walk away but wasn’t loud inside the hotel which was good. Shopping on your doorstep, everything you need within walking distance. All in all lovely hotel and good choice if you’re going to the stadium / going out, I would stay there again.
10
K
15 Aug 2024
·
Stayed 2 nights
A very comfortable stay in the heart of the city close to Cardiff Central and the Principality Stadium.
A very comfortable stay in the heart of the city close to Cardiff Central and the Principality Stadium.
10
Desiree
29 Aug 2025
·
Stayed 1 night
Beautiful hotel in a great location near all the bars restaurants and shopping area.Staff at reception welcoming and very helpful.A must stay in cardiff.
Beautiful hotel in a great location near all the bars restaurants and shopping area.Staff at reception welcoming and very helpful.A must stay in cardiff.
10
Barry
12 Jul 2025
·
Stayed 1 night
Brilliant location near the train station and city centre. Great court yard for drinks etc. Concierge excellent with places to visit in the area. Staff were very attentive and professional. Lovely Elmis products in bathroom
Brilliant location near the train station and city centre. Great court yard for drinks etc. Concierge excellent with places to visit in the area. Staff were very attentive and professional. Lovely Elmis products in bathroom
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AI-generated summary based on recent guest reviews
Dining
Restaurant meals and many breakfasts are enjoyed, but overall breakfast and bar service are inconsistent, with reports of cold items, slow replenishment, weak machine coffee and occasional room service limitations. When good, variety and quality are praised.
Related guest reviews
8
Gary
1 Sept 2025
·
Stayed 1 night
Everything was really good apart from a couple of things. Minor aggravation checking in as staff all on the phone for too long with customers waiting but that wasn't overly bad. Breakfast was excellent food and great choice but zero service even though a lot of staff. Empty plates not picked up and not just our table. Staff just kept walking past. No offer of tea or coffee. Apart from that it's a really nice hotel.
Everything was really good apart from a couple of things. Minor aggravation checking in as staff all on the phone for too long with customers waiting but that wasn't overly bad. Breakfast was excellent food and great choice but zero service even though a lot of staff. Empty plates not picked up and not just our table. Staff just kept walking past. No offer of tea or coffee. Apart from that it's a really nice hotel.
10
Helen
25 Mar 2025
·
Stayed 1 night
I love this hotel. I always stay here when I go to Cardiff. Lovely design of the rooms, good price, the restaurant is brilliant for both dinner and breakfast
I love this hotel. I always stay here when I go to Cardiff. Lovely design of the rooms, good price, the restaurant is brilliant for both dinner and breakfast
8
Carina
5 Nov 2024
·
Stayed 1 night
My only complaint is about the breakfast. They now have self serve coffee machines which provide awful tasting coffee. Lots of guests cueing! I used to love the strong pot of coffee served to you by the staff. I had to ask for a pot as the machine coffee was so awful. Lack of nice bread. Hard fried eggs and anaemic looking mushrooms and no crispy bacon. Will not book breakfast with my stay again.
My only complaint is about the breakfast. They now have self serve coffee machines which provide awful tasting coffee. Lots of guests cueing! I used to love the strong pot of coffee served to you by the staff. I had to ask for a pot as the machine coffee was so awful. Lack of nice bread. Hard fried eggs and anaemic looking mushrooms and no crispy bacon. Will not book breakfast with my stay again.
10
Rachel
15 Feb 2024
·
Stayed 1 night
Lovely hotel, lovely room. Breakfast was a let down. Probably one of the worst hotel breakfasts we’ve had.
Lovely hotel, lovely room. Breakfast was a let down. Probably one of the worst hotel breakfasts we’ve had.
8
Ian
3 Nov 2025
·
Stayed 1 night
Breakfast is just sub standard unfortunately!
Breakfast is just sub standard unfortunately!
10
Denise
19 Nov 2025
·
Stayed 1 night
Can't fault a thing, room was very clean. Breakfast quality was excellent. Would recommend. There is 24hr parking nearby.
Can't fault a thing, room was very clean. Breakfast quality was excellent. Would recommend. There is 24hr parking nearby.
10
Peter
20 Sept 2024
·
Stayed 1 night
Lovely hotel with a great breakfast
Lovely hotel with a great breakfast
10
Rebecca
13 Jul 2025
·
Stayed 1 night
Hotel was very convenient for the principality stadium, two seconds walk. Rooms were lovely and spacious, beds were comfy and shower was really nice. Breakfast was ok, wasn’t the best but wasn’t the worst and no one to greet You on the door so didn’t know what the process was. Front desk staff were lovely, they were willing to let us check in early as we had a concert to go to and wanted time to get ready, we ended up arriving after check in but they were happy for us to check out later after having a quick word. We didn’t use the facilities (hydro pool) as there was an extra charge which I think was about £40 for 90 mins. No parking near the hotel, we had To park in the John Lewis car park which was £30 for 24 hours and about a 7-10 min walk. Also you can’t pull up in front of the hotel as it’s a bus gate, obvs not the hotels fault but just something to be aware off. Surrounding area was a good location, right in the centre about a street away from all the clubs/ pubs so only a mins walk away but wasn’t loud inside the hotel which was good. Shopping on your doorstep, everything you need within walking distance. All in all lovely hotel and good choice if you’re going to the stadium / going out, I would stay there again.
Hotel was very convenient for the principality stadium, two seconds walk. Rooms were lovely and spacious, beds were comfy and shower was really nice. Breakfast was ok, wasn’t the best but wasn’t the worst and no one to greet You on the door so didn’t know what the process was. Front desk staff were lovely, they were willing to let us check in early as we had a concert to go to and wanted time to get ready, we ended up arriving after check in but they were happy for us to check out later after having a quick word. We didn’t use the facilities (hydro pool) as there was an extra charge which I think was about £40 for 90 mins. No parking near the hotel, we had To park in the John Lewis car park which was £30 for 24 hours and about a 7-10 min walk. Also you can’t pull up in front of the hotel as it’s a bus gate, obvs not the hotels fault but just something to be aware off. Surrounding area was a good location, right in the centre about a street away from all the clubs/ pubs so only a mins walk away but wasn’t loud inside the hotel which was good. Shopping on your doorstep, everything you need within walking distance. All in all lovely hotel and good choice if you’re going to the stadium / going out, I would stay there again.
8
Colleen
31 Mar 2024
·
Stayed 2 nights
We loved the dinner in The Sorting Room, service was slow though. We had drinks in the bar and they were good, but again service was slow. For breakfast they said they were closing soon, they showed us to a table that had food and crumbs all over the booth and floor. Then as we tried to grab breakfast quickly, they were removing things from the buffet before we could grab things. What we did get, was cold and I couldn't eat it. They didn't want us in there and we could feel it. I would stay here again, but not for the breakfast or bar.
We loved the dinner in The Sorting Room, service was slow though. We had drinks in the bar and they were good, but again service was slow. For breakfast they said they were closing soon, they showed us to a table that had food and crumbs all over the booth and floor. Then as we tried to grab breakfast quickly, they were removing things from the buffet before we could grab things. What we did get, was cold and I couldn't eat it. They didn't want us in there and we could feel it. I would stay here again, but not for the breakfast or bar.
10
John
18 Apr 2025
·
Stayed 1 night
We thoroughly enjoyed our stay in the Park gate ideally positioned in the centre gives you many places to dine or drink. If there was one minus it was the hot food side of the breakfast.The plates were cold and the food in the tureens were left to become empty before refilling. The sausages seemed to have been cooked hours earlier, the rest was equally cold just not good enough for that standard of hotel.
We thoroughly enjoyed our stay in the Park gate ideally positioned in the centre gives you many places to dine or drink. If there was one minus it was the hot food side of the breakfast.The plates were cold and the food in the tureens were left to become empty before refilling. The sausages seemed to have been cooked hours earlier, the rest was equally cold just not good enough for that standard of hotel.
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AI-generated summary based on recent guest reviews
8
Phil
last week
·
Stayed 2 nights
Trash can in bathroom is minuscule. I could only fit 2 small pieces of trash in it. Need more drawers for unpacking. Giant empty closet but no drawers.
Trash can in bathroom is minuscule. I could only fit 2 small pieces of trash in it. Need more drawers for unpacking. Giant empty closet but no drawers.
10
Ann
2 weeks ago
·
Stayed 1 night
Always an enjoyable stay, clean, comfortable and location is brilliant
Always an enjoyable stay, clean, comfortable and location is brilliant
10
Yan Wa
3 weeks ago
·
Stayed 2 nights
Good. Clean room. Good hospitality
Good. Clean room. Good hospitality
10
Bridget
3 weeks ago
·
Stayed 1 night
Gorgeous hotel in the historic post office and county court with high ceilings and large rooms. Reasonably priced and fantastic place to stay centrally. I had a lovely stay and would definitely recommend.
Gorgeous hotel in the historic post office and county court with high ceilings and large rooms. Reasonably priced and fantastic place to stay centrally. I had a lovely stay and would definitely recommend.
10
Hollie
3 weeks ago
·
Stayed 1 night
Wonderful room, wonderful breakfast, excellent gym, perfect location, very disappointing that the pool/spa facilities are chargeable and quite a considerable charge at that.
Wonderful room, wonderful breakfast, excellent gym, perfect location, very disappointing that the pool/spa facilities are chargeable and quite a considerable charge at that.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 16:00 to 00:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about The Parkgate Hotel
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately GBP 28 for adults and GBP 16 for children.
What are the check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The hotel has limited wheelchair accessibility, including accessible public areas and facilities. Specific features such as step-free entrances and elevators are not detailed in the provided information.
What is the hotel's location in relation to key landmarks?
The hotel is centrally located in Cardiff, just a 3-minute walk from Principality Stadium and an 8-minute walk from Cardiff Castle. Other nearby attractions include Cardiff Market (0.2 km), Cardiff Tourist Information Centre (0.3 km), and Cardiff International Airport, which is 22.1 km away.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-20: 227.74984525245665USD
- 2026-10-21: 292.8965713624573USD
- 2026-10-22: 166.46162901214598USD
- 2026-10-23: 155.5629368924713USD
- 2026-10-24: 192.90476575393677USD
- 2026-10-25: 132.8934976286316USD
- 2026-10-26: 148.35110847702026USD
- 2026-10-27: 189.78760629371644USD
- 2026-10-28: 146.0358552341461USD
- 2026-10-29: 175.99672767700196USD
- 2026-10-30: 169.75598487312317USD
- 2026-10-31: 200.3939175USD
- 2026-11-01: 131.8973160457611USD
- 2026-11-02: NO DATA
- 2026-11-03: 359.49035002090454USD
- 2026-11-04: 347.1326826251221USD
- 2026-11-05: 172.25496118232726USD
- 2026-11-06: 247.06937491134642USD
- 2026-11-07: 461.44073773345946USD
- 2026-11-08: 134.79718550739287USD
- 2026-11-09: 248.9886771094513USD
- 2026-11-10: 234.66230356933593USD
- 2026-11-11: 335.8768054559326USD
- 2026-11-12: 198.46070545295714USD
- 2026-11-13: 305.39799670440675USD
- 2026-11-14: 511.9674074829101USD
- 2026-11-15: 134.79718550739287USD
- 2026-11-16: 390.57827996520996USD
- 2026-11-17: 701.6749978845214USD
- 2026-11-18: 378.21256130218507USD
- 2026-11-19: 448.9453422767639USD
- 2026-11-20: 287.0871366577911USD
- 2026-11-21: 524.9974413452148USD
- 2026-11-22: 155.5629368924713USD
- 2026-11-23: 180.98130148750303USD
- 2026-11-24: 376.9563923088074USD
- 2026-11-25: 278.7753680941772USD
- 2026-11-26: 225.37470428558348USD
- 2026-11-27: 342.40977499999997USD
- 2026-11-28: 414.40078061065674USD
- 2026-11-29: 143.53688749011994USD
- 2026-11-30: 174.74055868362427USD
- 2026-12-01: 369.472859319458USD
- 2026-12-02: 203.45862381065368USD
- 2026-12-03: 263.3670070188141USD
- 2026-12-04: 356.9913737117004USD
- 2026-12-05: 449.3595885415649USD
- 2026-12-06: 246.9993974077606USD
- 2026-12-07: 423.2147598162842USD
- 2026-12-08: 426.89562789596556USD
- 2026-12-09: 718.9807000418091USD
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: 579.1721916732788USD
- 2026-12-13: 152.2765980380249USD
- 2026-12-14: 152.2765980380249USD
- 2026-12-15: 210.94217393035888USD
- 2026-12-16: 210.94217393035888USD
- 2026-12-17: 190.97715533325194USD
- 2026-12-18: 223.4236424077606USD
- 2026-12-19: 274.6056681803894USD
- 2026-12-20: 137.29615325141907USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Fee for buffet breakfast: approximately GBP 28 for adults and GBP 16 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Banquet facilities
General
Room service
Restaurant
Non-smoking rooms
Sauna
Massage
Spa & wellness centre
Body treatments
Facial treatments
Breakfast in the room
Family room
Wheelchair Accessible (Limited)
Services
Dry cleaning
Housekeeping
Banquet facilities
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Activities
Outdoor Furniture
Terrace
Fitness Center (nearby)
Internet
Free wi-fi