Name: Hotel Delfines Acapulco by NG Hoteles
Address: Costera Miguel Aleman y Reyes Catolicos Fracc. Magallanes, Magallanes, Acapulco, Guerrero, Mexico, Acapulco, Guerrero, Mexico
Rating: 7

Guest reviews

7

Good

Based on 178 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Reviews of Hotel Delfines Acapulco by NG Hoteles describe an aging, run-down property with widespread maintenance problems, inconsistent housekeeping, recurring pest issues, and reports of slow or disorganized check-in with poorly responsive staff.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Enrique

Aug 3, 2025

·

Stayed 4 nights

.

2

OCTAVIO

Jul 22, 2024

·

Stayed 2 nights

Nightmare hotel! We booked 2 nights and checked out the day after check-in!.. Old unmaintained building! Rooms are terrible, rusted out shower heads! Death trap elevators! Horrible pool! Pictures on hotel.com website are from god knows when!..

2

Bruno

Jan 6, 2023

·

Stayed 19,359 nights

Would not recommend, they do not answer the phone. Worst hotel and staff.

2

Edgar

Mar 9, 2022

·

Stayed 3 nights

The room was dirty, old empty water bottles , the towels had holes in them, the air condionar did cool the room, no wifi, and the tv on had local channels not cabel as posted. There was an empty bottle of tequila in the hallway when i got there and was still there when i left 3 nights after

10

Frank

Dec 16, 2021

·

Stayed 14 nights

This hotel is centrally located within walking distance of the beach. The room was clean and spacious. The staff was friendly and helpful. The pool was clean and relaxing. The breakfast buffet was good.

Costera Miguel Aleman y Reyes Catolicos Fracc. Magallanes, Magallanes, Acapulco, Guerrero, Mexico

Location

With a stay at Hotel Delfines Acapulco by NG Hoteles in Acapulco (Costera Acapulco), you'll be within a 15-minute walk of Papagayo Beach and Plaza Bahia. This hotel is 0.2 mi (0.4 km) from Condesa Beach and 0.3 mi (0.5 km) from Galerías Acapulco.

Plaza Bahia(0.1 miles)

Condesa Beach(0.2 miles)

Diana Galleries Mall(0.3 miles)

Galerías Acapulco(0.3 miles)

Diana the Huntress(0.5 miles)

Playa El Morro(0.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of MXN 50 per day.

Full breakfasts are available daily from 9:00 AM to 11:30 AM for a fee of approximately MXN 130 for adults and MXN 50 for children.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

The hotel is located in Acapulco (Costera Acapulco), within a 15-minute walk of Papagayo Beach and Plaza Bahia. It is 0.2 mi from Condesa Beach and 0.3 mi from Galerías Acapulco. The nearest major airport is General Juan N. Alvarez Intl. Airport, approximately 19.9 km away.

Yes, there is an outdoor pool available for guests. Pool access is available from 9:00 AM to 8:00 PM.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Yes, pets are allowed in specific rooms only, with a pet fee of MXN 180 per pet, per night, plus a one-time cleaning fee of MXN 350. A pet deposit of MXN 1000 per stay is also required.

Hotel Delfines Acapulco by NG Hoteles

Amenities

Property description

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Guest reviews