Holiday Inn Louisville Downtown by IHG
US$170
/ night
Avg. for September
Select dates to see prices and availability
US$170
/ night
Avg. for September
Monthly average prices
Nightly prices at Holiday Inn Louisville Downtown by IHG average US$74 in the cheapest month (August) and US$170 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$83 |
| February | US$113 |
| March | US$103 |
| April | US$146 |
| May | US$146 |
| June | US$83 |
| July | US$103 |
| August | US$74 |
| September | US$170 |
| October | US$147 |
| November | US$115 |
| December | US$87 |
J
F
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A
M
J
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Sept · US$170
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Most expensive: September (~US$170)
Cheapest: August (~US$74)
About this property
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Louisville? This hotel has 750 square feet (70 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Enjoy a satisfying meal at Bred & Bourbon 1874 serving guests of Holiday Inn Louisville Downtown by IHG. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Stay in one of 91 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Location
Located in Louisville (Downtown Louisville), Holiday Inn Louisville Downtown by IHG is within a 15-minute walk of Kentucky International Convention Center and KFC Yum Center. This hotel is 5.7 mi (9.2 km) from Kentucky Exposition Center and 1 mi (1.7 km) from Louisville Slugger Museum.
What's nearby
Ohio River Valley(0.1 Miles)
Jewish Hospital(0.2 Miles)
Fourth Street Live!(0.2 Miles)
Norton Hospital(0.3 Miles)
Kentucky International Convention Center(0.4 Miles)
Louisville Palace(0.5 Miles)
KFC Yum Center(0.5 Miles)
Whiskey Row(0.5 Miles)
University Louisville Hospital Int(0.6 Miles)
Actors Theatre of Louisville(0.6 Miles)
Broadway Theatre(0.6 Miles)
University Of Louisville Hospital(0.6 Miles)
Norton Healthcare Pavilion(0.6 Miles)
Louisville Waterfront Park(0.6 Miles)
Evan Williams Bourbon Experience(0.8 Miles)
Louisville Intl. Airport (SDF)(6 Miles)
Louisville, KY (LOU-Bowman Field)(8.3 Miles)
Parking
Restaurant
Non-smoking rooms
Business centre
Room service
Valet parking
Location
101 W. Muhammad Ali Blvd, Downtown Louisville, Louisville, Kentucky, United States of America
Ohio River Valley (0.1 Miles)
Jewish Hospital (0.2 Miles)
Fourth Street Live! (0.2 Miles)
Norton Hospital (0.3 Miles)
Kentucky International Convention Center (0.4 Miles)
Louisville Palace (0.5 Miles)
Room options
6
Standard Room, 1 Queen Bed, Accessible (Communications)
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
6
Standard Room, 1 King Bed, Accessible Bathtub (Mobility)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
6
Standard Room, 2 Queen Beds, Accessible (Communications)
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
7
Standard Room, 1 King Bed, Accessible (Communications)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
7
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room
Room details
1 Single Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
7
Standard Room, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
6
Standard Room, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
6
Premium Room, 1 King Bed, Accessible (Communications)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
6
Premium Room, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
6
Premium Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
7
Premium Room, 1 King Bed, Roll-In Shower (Mobility Accessible)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
Guest reviews
8
Very good
Based on 1,016 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Holiday Inn Louisville Downtown by IHG highlight consistently friendly staff and a convenient downtown location near Whiskey Row and hospitals, while also noting compact rooms and noticeable street or ambulance noise depending on room placement.
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What guests think
Reviews of Holiday Inn Louisville Downtown by IHG highlight consistently friendly staff and a convenient downtown location near Whiskey Row and hospitals, while also noting compact rooms and noticeable street or ambulance noise depending on room placement.
On-site parking is paid and very limited, often requiring overflow to a nearby garage. Cleanliness is generally acceptable but inconsistent, with some reports of pests, odors, or missed housekeeping. Breakfast and the small bar or restaurant draw mixed feedback, ranging from tasty to closed or understaffed. Better for quick, downtown-focused stays than for extended time on property.
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AI-generated summary based on recent guest reviews
Facilities
Paid on-site parking is very limited and often spills over to a nearby garage, causing confusion for some guests. The bar/restaurant is small and frequently closed or operating with limited hours.
Related guest reviews
10
Kevin
28 Mar 2025
·
Stayed 1 night
Location was excellent, a short walk to Whiskey Row and numerous other restaurants, pubs, etc. Keep in mind parking is limited in a small lot adjacent to the property, but a sign in the lobby described a second parking location within a few blocks. Nothing exceptional, but that's not a bad thing, the room met expectations for the price point and location. Recommended, I would stay here again.
Location was excellent, a short walk to Whiskey Row and numerous other restaurants, pubs, etc. Keep in mind parking is limited in a small lot adjacent to the property, but a sign in the lobby described a second parking location within a few blocks. Nothing exceptional, but that's not a bad thing, the room met expectations for the price point and location. Recommended, I would stay here again.
6
Whitney
18 Feb 2025
·
Stayed 1 night
Parking was awful paid $17 (Hoilday Inn price) to park at the YMCA around the corner due to no parking spots left in their parking lot. Staff communication about parking was not the best. During check out we still ended up having to pay the YMCA parking price due to lack of communication during check in. If you stay here and have to park at the YMCA just pay for parking there. It’s only $10 and we ended up paying almost $30 for parking for one night. Probably will find a different hotel next time. Very small parking lot
Parking was awful paid $17 (Hoilday Inn price) to park at the YMCA around the corner due to no parking spots left in their parking lot. Staff communication about parking was not the best. During check out we still ended up having to pay the YMCA parking price due to lack of communication during check in. If you stay here and have to park at the YMCA just pay for parking there. It’s only $10 and we ended up paying almost $30 for parking for one night. Probably will find a different hotel next time. Very small parking lot
8
Linda
4 Aug 2025
·
Stayed 1 night
Staff were very friendly and understanding. Breakfast was delicious and the service top notch. Biggest letdown: parking. It cost $17.00 and was a first-come basis without enough room for everyone; I had a space for a few hours, but I had to park on the street when I returned (10 PM) from an outting.
Staff were very friendly and understanding. Breakfast was delicious and the service top notch. Biggest letdown: parking. It cost $17.00 and was a first-come basis without enough room for everyone; I had a space for a few hours, but I had to park on the street when I returned (10 PM) from an outting.
8
Steve
2 Oct 2025
·
Stayed 5 nights
Very friendly staff and nice clean rooms. Well situated in Louisville. Cannot comment on breakfast as we never went to down for it. Only thing I’d say is that parking is pretty limited at the hotel, although there is added parking at the Y not too far away.
Very friendly staff and nice clean rooms. Well situated in Louisville. Cannot comment on breakfast as we never went to down for it. Only thing I’d say is that parking is pretty limited at the hotel, although there is added parking at the Y not too far away.
8
Andrew
19 Jul 2025
·
Stayed 5 nights
Parking is 17/day and you may or may not get a space. If you don't, you have to park at a YMCA 2 blocks away and get your ticket validated. No pool. Otherwise the room was nice, clean and the staff is great.
Parking is 17/day and you may or may not get a space. If you don't, you have to park at a YMCA 2 blocks away and get your ticket validated. No pool. Otherwise the room was nice, clean and the staff is great.
4
Chris
10 Nov 2024
·
Stayed 1 night
The hotel was in great condition but the parking policy needs to be re-evaluated. They charge for parking at the hotel but then say it is, "first come first serve". So, I had to pay for parking but not have access to parking if it\'s full? This is a blatant grab for money and was very disappointing despite having an enjoyable stay otherwise. It will be difficult to consider this property another time.
The hotel was in great condition but the parking policy needs to be re-evaluated. They charge for parking at the hotel but then say it is, "first come first serve". So, I had to pay for parking but not have access to parking if it\'s full? This is a blatant grab for money and was very disappointing despite having an enjoyable stay otherwise. It will be difficult to consider this property another time.
8
Rachelle
26 Nov 2025
·
Stayed 1 night
The restaurant in the basement was a nice option, like that they have laundry facilities but no way to get change (they are cashless), beds are nice, overall it’s fine for a quick trip in and out. Within walking distance to the emergency, rehab and heart hospitals.
The restaurant in the basement was a nice option, like that they have laundry facilities but no way to get change (they are cashless), beds are nice, overall it’s fine for a quick trip in and out. Within walking distance to the emergency, rehab and heart hospitals.
4
JON
30 Sept 2025
·
Stayed 3 nights
In a desolate area. Small hotel. Rooms in the first floor look out on the sidewalk of a busy street. Ask for a higher floor. Understaffed. Restaurant was closed when I was there.
In a desolate area. Small hotel. Rooms in the first floor look out on the sidewalk of a busy street. Ask for a higher floor. Understaffed. Restaurant was closed when I was there.
8
Cedric
19 Aug 2024
·
Stayed 2 nights
Rooms were nice. Shower drains pool water a bit but nothing too concerning. The updated bathrooms were very nice. Our room reminded me of a dorm room but that's because of the position ofbthe room in the corner of the building. Disappointed that the bar was not staffed to be open at all and the hotel clerk could not remember the last time she has seen it open, but with plenty of bars just steps away fron the hotel it was fine. The employee staff should tell the guest upfront about how to get out the parking deck they partner with, when you cannot find a park at the hotel.
Rooms were nice. Shower drains pool water a bit but nothing too concerning. The updated bathrooms were very nice. Our room reminded me of a dorm room but that's because of the position ofbthe room in the corner of the building. Disappointed that the bar was not staffed to be open at all and the hotel clerk could not remember the last time she has seen it open, but with plenty of bars just steps away fron the hotel it was fine. The employee staff should tell the guest upfront about how to get out the parking deck they partner with, when you cannot find a park at the hotel.
8
Thomas
30 Apr 2024
·
Stayed 2 nights
The hotel appears understaffed. The hotel bar was closed and the restaurant was only open for breakfast (breakfast was a whole other issue) The closures were due to the only bartender being out sick with no replacement for guests.
The hotel appears understaffed. The hotel bar was closed and the restaurant was only open for breakfast (breakfast was a whole other issue) The closures were due to the only bartender being out sick with no replacement for guests.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms clean, but feedback is inconsistent with reports of cockroaches, musty or sewage odors, missing toiletries, and occasional missed housekeeping; some maintenance issues were also noted.
Related guest reviews
2
Michael
17 Nov 2025
·
Stayed 1 night
There was a dirty sock in the closet and a roach that i had to kill on the wall.
There was a dirty sock in the closet and a roach that i had to kill on the wall.
2
Mark
25 Sept 2025
·
Stayed 4 nights
My wife and I stayed at your property this past weekend, and I want to share our experience directly with you before posting a review. Our first room assignment was in unacceptable condition — it was filthy, and we immediately returned to the front desk to be reassigned. The second room was cleaner, but the air conditioning was not functioning. We reported this issue on Thursday afternoon. Maintenance visited Friday morning and only adjusted the vents, dismissing our concern despite the thermostat clearly reading 80 degrees after running all night. Throughout our stay, we repeatedly checked with the front desk for updates but were met with indifference. By Saturday, one staff member asked if we weren’t “just leaving in another day or two,” which only added to our frustration. We paid for a room with working air conditioning, and while I understand that things can break, it was the apathy and lack of ownership from your team that made the situation far worse. The service issues extended beyond the room. On Saturday morning, one of your staff members watched us head toward the breakfast area, only to laugh at us when we returned after finding it closed due to a kitchen issue. A simple sign or courteous explanation would have gone a long way. There are clear opportunities for improvement in both maintenance follow-up and staff training. I brought these concerns to IHG management in case they wanted to address privately before I shared my experience publicly. IHG declined.
My wife and I stayed at your property this past weekend, and I want to share our experience directly with you before posting a review. Our first room assignment was in unacceptable condition — it was filthy, and we immediately returned to the front desk to be reassigned. The second room was cleaner, but the air conditioning was not functioning. We reported this issue on Thursday afternoon. Maintenance visited Friday morning and only adjusted the vents, dismissing our concern despite the thermostat clearly reading 80 degrees after running all night. Throughout our stay, we repeatedly checked with the front desk for updates but were met with indifference. By Saturday, one staff member asked if we weren’t “just leaving in another day or two,” which only added to our frustration. We paid for a room with working air conditioning, and while I understand that things can break, it was the apathy and lack of ownership from your team that made the situation far worse. The service issues extended beyond the room. On Saturday morning, one of your staff members watched us head toward the breakfast area, only to laugh at us when we returned after finding it closed due to a kitchen issue. A simple sign or courteous explanation would have gone a long way. There are clear opportunities for improvement in both maintenance follow-up and staff training. I brought these concerns to IHG management in case they wanted to address privately before I shared my experience publicly. IHG declined.
4
Marvin
28 Sept 2025
·
Stayed 4 nights
Breakfast restaurant was closed do to flood the first two days . Sewage smell in the lobby and bar. The last two days the restaurant was out of eggs and then no bacon or sausage. The roo m was not clealned the last day. The staff was trying hard, but there was a lack of management.
Breakfast restaurant was closed do to flood the first two days . Sewage smell in the lobby and bar. The last two days the restaurant was out of eggs and then no bacon or sausage. The roo m was not clealned the last day. The staff was trying hard, but there was a lack of management.
10
Nikki
26 Nov 2025
·
Stayed 1 night
Staff was wonderful! Room was nice and very clean! Will stay again!
Staff was wonderful! Room was nice and very clean! Will stay again!
2
Ali
28 Oct 2025
·
Stayed 2 nights
The whole first floor REEKED of garbage and the first room we were put in had cockroaches in it
The whole first floor REEKED of garbage and the first room we were put in had cockroaches in it
6
Julie
20 Jan 2025
·
Stayed 2 nights
No hand or body soap available. Only shampoo…to wash our hands!
No hand or body soap available. Only shampoo…to wash our hands!
10
Jason
25 Apr 2025
·
Stayed 2 nights
I booked a standard king room. The room was clean, but small. The bathroom did not seem as clean bc of some possible mold or mold like growth near the shower corners and floor. Parking was readily available. Staff always exceptionally kind and professional.
I booked a standard king room. The room was clean, but small. The bathroom did not seem as clean bc of some possible mold or mold like growth near the shower corners and floor. Parking was readily available. Staff always exceptionally kind and professional.
10
Edward
17 Nov 2025
·
Stayed 3 nights
Clean Room, spacious, friendly staff.
Clean Room, spacious, friendly staff.
4
Rachel
3 Nov 2024
·
Stayed 2 nights
We got there late the evening of our reservation. There was no parking available. We had booked a king bed room, when we got to our room it hadn’t been cleaned. They then moved us to a queen bed room. When leaving today we found a cockroach crawling on the floor.
We got there late the evening of our reservation. There was no parking available. We had booked a king bed room, when we got to our room it hadn’t been cleaned. They then moved us to a queen bed room. When leaving today we found a cockroach crawling on the floor.
8
Tracey
1 Oct 2024
·
Stayed 1 night
The property uses heavily scented cleaning supplies through all spaces. I’m affected by these types of smells , so while I appreciated that the hotel is cleaned, I didn’t like the smell. The carpets on our hallway and room needed a cleaning
The property uses heavily scented cleaning supplies through all spaces. I’m affected by these types of smells , so while I appreciated that the hotel is cleaned, I didn’t like the smell. The carpets on our hallway and room needed a cleaning
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern but often very small, with several mentions of traffic, ambulance, or hallway noise; beds are commonly described as comfortable.
Related guest reviews
4
Tyler
14 Oct 2024
·
Stayed 4 nights
We often stay at holiday inn’s and have never had a problem with them. The first 3 nights we were in a room right next to an exit of the hotel and could hear every single person coming in and out of the double doors. We didn’t mention anything to the hotel and just sucked it up. The noise outside of the hotel is very loud as it’s right off a busy street downtown and a nearby hospital that has ambulances with sirens on a lot of times. The worst part of the trip was the last night when we got back to our hotel room later at night and the ceiling in our bathroom was leaking. The floor was wet in the bathroom and my wife got dripped on before she realized why it was so wet in there. We went to the front desk and never received an apology for an inconvenience. They told us “s*** were all booked up tonight”. They offered us a room where someone had gone into the room and sat on the bed but it hadn’t been cleaned yet. Then said there was one room that someone hadn’t showed up for yet and gave us that room. Asked us for our keys to our leaking room even though we hadn’t packed anything yet. Offered us no assistance moving rooms. Still didn’t apologize. We got moved rooms and brought the room key to the lobby. I asked if I could grab two waters out of the fridge and the front desk asked if we wanted it charged to the room. I asked if we could have them for free for the inconvenience and he said no he would still have to charge me. The lack of customer service was very disappointing.
We often stay at holiday inn’s and have never had a problem with them. The first 3 nights we were in a room right next to an exit of the hotel and could hear every single person coming in and out of the double doors. We didn’t mention anything to the hotel and just sucked it up. The noise outside of the hotel is very loud as it’s right off a busy street downtown and a nearby hospital that has ambulances with sirens on a lot of times. The worst part of the trip was the last night when we got back to our hotel room later at night and the ceiling in our bathroom was leaking. The floor was wet in the bathroom and my wife got dripped on before she realized why it was so wet in there. We went to the front desk and never received an apology for an inconvenience. They told us “s*** were all booked up tonight”. They offered us a room where someone had gone into the room and sat on the bed but it hadn’t been cleaned yet. Then said there was one room that someone hadn’t showed up for yet and gave us that room. Asked us for our keys to our leaking room even though we hadn’t packed anything yet. Offered us no assistance moving rooms. Still didn’t apologize. We got moved rooms and brought the room key to the lobby. I asked if I could grab two waters out of the fridge and the front desk asked if we wanted it charged to the room. I asked if we could have them for free for the inconvenience and he said no he would still have to charge me. The lack of customer service was very disappointing.
8
Demitrius
29 Oct 2023
·
Stayed 2 nights
The location was ideal for my needs, but the location came off as potentially sketchy as well. Parking is limited and congested. Otherwise, very clean, very friendly and accommodating staff. If you get a Muhammed Ali Blvd facing room, I would see if about changing rooms, if possible. That side of the hotel is very noisy.
The location was ideal for my needs, but the location came off as potentially sketchy as well. Parking is limited and congested. Otherwise, very clean, very friendly and accommodating staff. If you get a Muhammed Ali Blvd facing room, I would see if about changing rooms, if possible. That side of the hotel is very noisy.
10
Joy
28 Sept 2024
·
Stayed 1 night
The room was clean and comfortable but pretty small.
The room was clean and comfortable but pretty small.
6
Timothy
17 May 2025
·
Stayed 1 night
The hotel was clean and comfortable. It was in the middle of downtown so there was some street noise. Otherwise, very pleased with the hotel and the location
The hotel was clean and comfortable. It was in the middle of downtown so there was some street noise. Otherwise, very pleased with the hotel and the location
10
Karma
1 Oct 2025
·
Stayed 5 nights
Very friendly staff, clean and comfortable bed. My rm 416 was very very tiny. Seemed like a maintenance closet was turned into a guest room. Other than that the stay was very accommodating.
Very friendly staff, clean and comfortable bed. My rm 416 was very very tiny. Seemed like a maintenance closet was turned into a guest room. Other than that the stay was very accommodating.
6
Kristin
23 Apr 2025
·
Stayed 3 nights
Our room was tiny, like NYC tiny. The breakfast was down in a dark room. Noisy at night.
Our room was tiny, like NYC tiny. The breakfast was down in a dark room. Noisy at night.
6
Kevin
9 Jun 2024
·
Stayed 1 night
Extremely thin walls, noninsulation from noise outside, noise from hallways,
Extremely thin walls, noninsulation from noise outside, noise from hallways,
8
Maya
17 Mar 2025
·
Stayed 1 night
The only thing I didn't like was being able to hear conversations, etc through the door. The single bed rooms are small. Other than that, it's a good place just to sleep for the night.
The only thing I didn't like was being able to hear conversations, etc through the door. The single bed rooms are small. Other than that, it's a good place just to sleep for the night.
6
James or Jan
11 Nov 2025
·
Stayed 3 nights
The room was clean, but the halls were awful - the staff was friendly, but seriously had no idea how to check us in - I was charged 3x for a prepaid room - I am battling them now on the charges.A/C worked fine, we didn't eat breakfast at the hotel - The room was absolutely tiny, smaller than a bedroom. When asked they told me we had the biggest room. Maybe 12x12?
The room was clean, but the halls were awful - the staff was friendly, but seriously had no idea how to check us in - I was charged 3x for a prepaid room - I am battling them now on the charges.A/C worked fine, we didn't eat breakfast at the hotel - The room was absolutely tiny, smaller than a bedroom. When asked they told me we had the biggest room. Maybe 12x12?
2
Jeff
5 May 2025
·
Stayed 2 nights
Road noise was terrible, and lobby noise
Road noise was terrible, and lobby noise
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly and helpful, but service consistency varies with recurring reports of slow or chaotic check-in, billing errors, wrong room types, and poor follow-up.
Related guest reviews
2
Mark
25 Sept 2025
·
Stayed 4 nights
My wife and I stayed at your property this past weekend, and I want to share our experience directly with you before posting a review. Our first room assignment was in unacceptable condition — it was filthy, and we immediately returned to the front desk to be reassigned. The second room was cleaner, but the air conditioning was not functioning. We reported this issue on Thursday afternoon. Maintenance visited Friday morning and only adjusted the vents, dismissing our concern despite the thermostat clearly reading 80 degrees after running all night. Throughout our stay, we repeatedly checked with the front desk for updates but were met with indifference. By Saturday, one staff member asked if we weren’t “just leaving in another day or two,” which only added to our frustration. We paid for a room with working air conditioning, and while I understand that things can break, it was the apathy and lack of ownership from your team that made the situation far worse. The service issues extended beyond the room. On Saturday morning, one of your staff members watched us head toward the breakfast area, only to laugh at us when we returned after finding it closed due to a kitchen issue. A simple sign or courteous explanation would have gone a long way. There are clear opportunities for improvement in both maintenance follow-up and staff training. I brought these concerns to IHG management in case they wanted to address privately before I shared my experience publicly. IHG declined.
My wife and I stayed at your property this past weekend, and I want to share our experience directly with you before posting a review. Our first room assignment was in unacceptable condition — it was filthy, and we immediately returned to the front desk to be reassigned. The second room was cleaner, but the air conditioning was not functioning. We reported this issue on Thursday afternoon. Maintenance visited Friday morning and only adjusted the vents, dismissing our concern despite the thermostat clearly reading 80 degrees after running all night. Throughout our stay, we repeatedly checked with the front desk for updates but were met with indifference. By Saturday, one staff member asked if we weren’t “just leaving in another day or two,” which only added to our frustration. We paid for a room with working air conditioning, and while I understand that things can break, it was the apathy and lack of ownership from your team that made the situation far worse. The service issues extended beyond the room. On Saturday morning, one of your staff members watched us head toward the breakfast area, only to laugh at us when we returned after finding it closed due to a kitchen issue. A simple sign or courteous explanation would have gone a long way. There are clear opportunities for improvement in both maintenance follow-up and staff training. I brought these concerns to IHG management in case they wanted to address privately before I shared my experience publicly. IHG declined.
2
Ethan
8 Dec 2025
·
Stayed 1 night
40 mins to check in. The manager basically yelled at the girl in the lobby for providing me a parking spot. Horrible experience
40 mins to check in. The manager basically yelled at the girl in the lobby for providing me a parking spot. Horrible experience
10
Traci
29 Nov 2023
·
Stayed 1 night
Everyone on staff was super friendly! The manager, the night manager, the Chef who fixed my delicious breakfast sandwich and the morning manager were all fabulous! I would stay here again for sure!!!! I stayed on 11/28!
Everyone on staff was super friendly! The manager, the night manager, the Chef who fixed my delicious breakfast sandwich and the morning manager were all fabulous! I would stay here again for sure!!!! I stayed on 11/28!
10
Amanda
7 Dec 2025
·
Stayed 2 nights
Staff was fantastic and location was perfect for downtown activities!
Staff was fantastic and location was perfect for downtown activities!
6
dianne
15 Jun 2025
·
Stayed 2 nights
Check in was not good. They only had 2 of 3 reservations. Charges were not applied to the correct credit cards. It affected check out.
Check in was not good. They only had 2 of 3 reservations. Charges were not applied to the correct credit cards. It affected check out.
10
Krysa
22 Sept 2025
·
Stayed 5 nights
The staff was phenomenal
The staff was phenomenal
2
julie
25 Sept 2025
·
Stayed 1 night
We were told we could check in a bit early and to go ahead and go to hotel. When we arrived we were told it would be a bit but the front desk would call when room was ready. I never got a call. We finally had to leave as we had somewhere to be. We when got back to hotel we were put In a room with a queen bed when my reservation clearly said king bed. We walked into the room abt uh was 84 degrees in our very small room. Then they also charged wrong amount.
We were told we could check in a bit early and to go ahead and go to hotel. When we arrived we were told it would be a bit but the front desk would call when room was ready. I never got a call. We finally had to leave as we had somewhere to be. We when got back to hotel we were put In a room with a queen bed when my reservation clearly said king bed. We walked into the room abt uh was 84 degrees in our very small room. Then they also charged wrong amount.
10
Helen
16 Jun 2024
·
Stayed 1 night
Jay at the front desk was so nice! He took such good care of us and our stay. Made we had the best stay and we did!
Jay at the front desk was so nice! He took such good care of us and our stay. Made we had the best stay and we did!
10
Kinnley
6 Dec 2025
·
Stayed 4 nights
The staff was so incredibly kind! They took care of me and made sure that I had everything I needed.
The staff was so incredibly kind! They took care of me and made sure that I had everything I needed.
4
Marcio
3 Jul 2025
·
Stayed 5 nights
Avoid this hotel. I informed the front desk at check-in that I’d be paying on checkout and would need a receipt in my company’s name. They assured me it wouldn’t be a problem. But at checkout, they refused to issue the receipt. When I asked for the manager, they were called but didn’t show up or respond. I had to leave to catch a flight, and the issue was left unresolved. Unprofessional, dismissive, and clearly not customer-focused.
Avoid this hotel. I informed the front desk at check-in that I’d be paying on checkout and would need a receipt in my company’s name. They assured me it wouldn’t be a problem. But at checkout, they refused to issue the receipt. When I asked for the manager, they were called but didn’t show up or respond. I had to leave to catch a flight, and the issue was left unresolved. Unprofessional, dismissive, and clearly not customer-focused.
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AI-generated summary based on recent guest reviews
Location
Downtown and walkable to Whiskey Row/Fourth Street and hospitals, but several guests felt the area was gritty with visible homelessness and noted traffic and siren noise.
Related guest reviews
8
Ashley
28 Oct 2024
·
Stayed 2 nights
Was in a sketchy area, seemed safe otherwise.
Was in a sketchy area, seemed safe otherwise.
10
Kevin
28 Mar 2025
·
Stayed 1 night
Location was excellent, a short walk to Whiskey Row and numerous other restaurants, pubs, etc. Keep in mind parking is limited in a small lot adjacent to the property, but a sign in the lobby described a second parking location within a few blocks. Nothing exceptional, but that's not a bad thing, the room met expectations for the price point and location. Recommended, I would stay here again.
Location was excellent, a short walk to Whiskey Row and numerous other restaurants, pubs, etc. Keep in mind parking is limited in a small lot adjacent to the property, but a sign in the lobby described a second parking location within a few blocks. Nothing exceptional, but that's not a bad thing, the room met expectations for the price point and location. Recommended, I would stay here again.
10
Wendy
27 Apr 2025
·
Stayed 2 nights
The gentleman working at the front desk was very friendly and helpful. Rooms were clean and updated. Ice maker wasn't working during our stay. Area around the hotel had some homeless on the streets. Within walking distance of many restaurants.
The gentleman working at the front desk was very friendly and helpful. Rooms were clean and updated. Ice maker wasn't working during our stay. Area around the hotel had some homeless on the streets. Within walking distance of many restaurants.
10
Rhonda
16 Jun 2024
·
Stayed 1 night
The hotel was easy to get to and was located so that we could walk to what we were there for. 10 minute walk to bourbon row . The facility was clean and polite staff willing to assist. We did hear ambulances and planes but we were close to an airport and a hospital
The hotel was easy to get to and was located so that we could walk to what we were there for. 10 minute walk to bourbon row . The facility was clean and polite staff willing to assist. We did hear ambulances and planes but we were close to an airport and a hospital
10
Karri
20 Sept 2025
·
Stayed 5 nights
Great location!
Great location!
2
Jill
23 Sept 2024
·
Stayed 3 nights
Limited parking, if you arrive back to the hotel late you have to park in a garage a short distance away. My car windows along with 6 others were bashed in over night and the hotel wanted nothing to do with it. You are surrounded by homeless people and a shady side of town. Spend your money at a different hotel closer to the river with more parking and security.
Limited parking, if you arrive back to the hotel late you have to park in a garage a short distance away. My car windows along with 6 others were bashed in over night and the hotel wanted nothing to do with it. You are surrounded by homeless people and a shady side of town. Spend your money at a different hotel closer to the river with more parking and security.
8
Marc
3 Sept 2025
·
Stayed 1 night
The hotel was nice, the surrounding areas around made me feel a bit uncomfortable.
The hotel was nice, the surrounding areas around made me feel a bit uncomfortable.
10
Corey
1 May 2025
·
Stayed 2 nights
Nice easy walk to Whisky Row.
Nice easy walk to Whisky Row.
10
Jay
15 Sept 2023
·
Stayed 1 night
Staff was very friendly. Surrounding area has a lot of homeless people but we never had any issues.
Staff was very friendly. Surrounding area has a lot of homeless people but we never had any issues.
10
Alex
20 Nov 2025
·
Stayed 1 night
Great rate and walkable to Bourbon row.
Great rate and walkable to Bourbon row.
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AI-generated summary based on recent guest reviews
Dining
On-site dining is mixed: some enjoyed tasty breakfasts, but many found it expensive, understaffed, limited or closed, with items running out and slow service; breakfast is often not included.
Related guest reviews
8
Thomas
1 Aug 2025
·
Stayed 2 nights
Breakfast was expensive
Breakfast was expensive
4
Chris
23 Feb 2025
·
Stayed 1 night
Reserved two rooms, could not get the rooms on the same floor. Took 40 minute's to get breakfast, pancakes and a bowl of fruit.
Reserved two rooms, could not get the rooms on the same floor. Took 40 minute's to get breakfast, pancakes and a bowl of fruit.
10
Chrissy
25 May 2025
·
Stayed 2 nights
Jay greated me with the kindness and utmost courtesy. He was so very helpful and went above and beyond to accommodate us. The bar staff were delightful and eager to serve. Our room was clean, the beds were comfortable and all around the room was inviting. I would not recommend the breakfast however. The menu is misleading, not to the fault of the restaurant staff. But the cook was not prepared for the volume of service my party came with along and also other guests. Aside from the food, their attitude and kindness was a delight. That is the only area of improvement i found with this hotel. Other than that everything was great!
Jay greated me with the kindness and utmost courtesy. He was so very helpful and went above and beyond to accommodate us. The bar staff were delightful and eager to serve. Our room was clean, the beds were comfortable and all around the room was inviting. I would not recommend the breakfast however. The menu is misleading, not to the fault of the restaurant staff. But the cook was not prepared for the volume of service my party came with along and also other guests. Aside from the food, their attitude and kindness was a delight. That is the only area of improvement i found with this hotel. Other than that everything was great!
4
Marvin
28 Sept 2025
·
Stayed 4 nights
Breakfast restaurant was closed do to flood the first two days . Sewage smell in the lobby and bar. The last two days the restaurant was out of eggs and then no bacon or sausage. The roo m was not clealned the last day. The staff was trying hard, but there was a lack of management.
Breakfast restaurant was closed do to flood the first two days . Sewage smell in the lobby and bar. The last two days the restaurant was out of eggs and then no bacon or sausage. The roo m was not clealned the last day. The staff was trying hard, but there was a lack of management.
10
Dolores
1 Aug 2025
·
Stayed 2 nights
The front desk staff were full of smiles and kindness. The breakfast chef was respectful and cheerful but serving all alone, he still kicked ass! The food was perfect and loved the decor too inside room and lobby! I loved location too See you next time
The front desk staff were full of smiles and kindness. The breakfast chef was respectful and cheerful but serving all alone, he still kicked ass! The food was perfect and loved the decor too inside room and lobby! I loved location too See you next time
8
Richard
9 Mar 2025
·
Stayed 1 night
The restaurant was new and still rough around the edges. They meant well but need to improve in their services.
The restaurant was new and still rough around the edges. They meant well but need to improve in their services.
4
Cyril
12 Dec 2024
·
Stayed 1 night
The tv did not work and the breakfast was terrible for the price
The tv did not work and the breakfast was terrible for the price
4
Melody
28 May 2025
·
Stayed 2 nights
It was nice enough and the first man at the front desk was wonderful the other lady not so much. Not friendly nothing. didn't say hello just doing her job. this small hotel charges 17.00 per night for parking f.y.i. and It is a so so area, lots of homeless people. this is the smallest holiday Inn i have ever seen. It was something else before and looks like they bought it. It was clean though and the bed was comforable. I wouldn't stay here again though. the restaurant is meh,
It was nice enough and the first man at the front desk was wonderful the other lady not so much. Not friendly nothing. didn't say hello just doing her job. this small hotel charges 17.00 per night for parking f.y.i. and It is a so so area, lots of homeless people. this is the smallest holiday Inn i have ever seen. It was something else before and looks like they bought it. It was clean though and the bed was comforable. I wouldn't stay here again though. the restaurant is meh,
8
Raeann
26 May 2025
·
Stayed 3 nights
Very clean and spacious room. The breakfast was not included.
Very clean and spacious room. The breakfast was not included.
10
Ashleigh
2 Dec 2025
·
Stayed 1 night
Stuck in snowstorm and were so happy to find this place for the night. Really nice staff and much nicer facility than we were expecting for the great price. Complimentary breakfast was delicious and filling. Beds were very comfortable.
Stuck in snowstorm and were so happy to find this place for the night. Really nice staff and much nicer facility than we were expecting for the great price. Complimentary breakfast was delicious and filling. Beds were very comfortable.
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AI-generated summary based on recent guest reviews
10
Andy
2 weeks ago
·
Stayed 3 nights
Excellent location, great staff and rooms
Excellent location, great staff and rooms
6
Monica
10 Aug 2026
·
Stayed 1 night
NA
NA
8
Denitra
9 Aug 2026
·
Stayed 2 nights
The room was clean and had great bath and hair products which like the products were dove. The only problem was gnats coming out the vents when the air comes on, but otherwise no other complaints. Great place to stay staff was nice and polite
The room was clean and had great bath and hair products which like the products were dove. The only problem was gnats coming out the vents when the air comes on, but otherwise no other complaints. Great place to stay staff was nice and polite
2
Jules
7 Aug 2026
·
Stayed 1 night
Horrible experience. The lady at the front desk called me names, kicked me out and refused to give me a refund
Horrible experience. The lady at the front desk called me names, kicked me out and refused to give me a refund
10
James
2 Aug 2026
·
Stayed 3 nights
Very clean - nice staff - close to restaurants within 5-10 minute walk.
Very clean - nice staff - close to restaurants within 5-10 minute walk.
FAQs about Holiday Inn Louisville Downtown by IHG
Is parking available at the hotel?
Self parking is available on-site for a fee of USD 17 per night, which includes in/out privileges. The parking is uncovered and limited.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee, which is approximately USD 7 to 15 for adults and USD 0 to 9 for children.
Does the hotel allow pets?
The property allows pets in specific rooms only, with a pet fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The hotel offers several accessibility features including elevators, wheelchair-accessible facilities, a wheelchair-accessible registration desk, and a smoke-free environment. There are also handrails in stairways and a stair-free path to the entrance.
Where is the hotel located in relation to local attractions?
The hotel is situated in Downtown Louisville, just a 2-minute walk from Ohio River Valley and a 5-minute walk from Fourth Street Live!. It is approximately 0.4 miles from Whiskey Row and 0.5 miles from the Kentucky International Convention Center.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: 169.25656426757814USD
- 2026-09-16: 194.61404121670532USD
- 2026-09-17: NO DATA
- 2026-09-18: NO DATA
- 2026-09-19: 332.8702570114746USD
- 2026-09-20: 193.19126185461425USD
- 2026-09-21: 116.3397385596161USD
- 2026-09-22: 112.97944512147522USD
- 2026-09-23: 193.9396371432495USD
- 2026-09-24: 221.91128606610107USD
- 2026-09-25: NO DATA
- 2026-09-26: NO DATA
- 2026-09-27: NO DATA
- 2026-09-28: 169.62599775143434USD
- 2026-09-29: 193.01151937316897USD
- 2026-09-30: 139.628918USD
- 2026-10-01: 126.96048020643616USD
- 2026-10-02: 197.93837911535644USD
- 2026-10-03: 175.72472283135986USD
- 2026-10-04: 88.64272163941956USD
- 2026-10-05: 103.26985593508911USD
- 2026-10-06: 107.96639421092225USD
- 2026-10-07: 125.781422USD
- 2026-10-08: 148.860582USD
- 2026-10-09: 293.0090866626587USD
- 2026-10-10: 257.6078294587097USD
- 2026-10-11: 100.394346USD
- 2026-10-12: 99.2533122732544USD
- 2026-10-13: 101.84557108885193USD
- 2026-10-14: 104.9673289278412USD
- 2026-10-15: 107.318094USD
- 2026-10-16: 139.51418426086425USD
- 2026-10-17: 123.59305552760316USD
- 2026-10-18: 94.23307729800415USD
- 2026-10-19: 132.51638580967713USD
- 2026-10-20: 297.3180464088745USD
- 2026-10-21: NO DATA
- 2026-10-22: NO DATA
- 2026-10-23: 183.94274699697877USD
- 2026-10-24: 131.551212USD
- 2026-10-25: 78.62410321903992USD
- 2026-10-26: 94.81608703858949USD
- 2026-10-27: 96.03776541316223USD
- 2026-10-28: 94.92405050106812USD
- 2026-10-29: 91.04806271287536USD
- 2026-10-30: 104.1012001277771USD
- 2026-10-31: 118.96817301472474USD
- 2026-11-01: 127.11423327735902USD
- 2026-11-02: 121.12544375610352USD
- 2026-11-03: 122.319548USD
- 2026-11-04: 103.34109791000367USD
- 2026-11-05: 102.92796136590576USD
- 2026-11-06: 102.702262USD
- 2026-11-07: 105.90842379518128USD
- 2026-11-08: 91.97137349848938USD
- 2026-11-09: 95.05361017764282USD
- 2026-11-10: 92.01688137890625USD
- 2026-11-11: 95.15613276759339USD
- 2026-11-12: 87.55800710614014USD
- 2026-11-13: 109.44331817826844USD
- 2026-11-14: 115.39580000000001USD
- 2026-11-15: 102.29682895664979USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Up to 2 children 12 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for full breakfast: approximately USD 7 to 15 per person
- Uncovered self parking fee: USD 32.01 per night (in/out privileges)
- Uncovered valet parking fee: USD 32.01 per night (in/out privileges)
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Business centre
Room service
Valet parking
Parking
Parking
Valet parking
Parking (Limited)
Parking Onsite
Activities
Outdoor Furniture
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Services
Business centre
Housekeeping
Banquet facilities
ATM/Cash machine
Express check-in/check-out
Self laundry
24-Hour Front Desk
Internet
Free wi-fi