The Park Tower Knightsbridge, a Luxury Collection Hotel, London

Our room was an hour late being ready, then it was the wrong room, we ordered a king with views for our anniversary and it was two twins pushed together at different heights, after multiple phone calls got the king bed with a much worse view which was the point of staying at this place. Luxury in the name but it is not luxury. Feel disorganized and disappointed. We have traveled a lot and never had such a bag experienced. Very disappointed and would not recommended at all.

Spacious and well equipped rooms with a beautiful view of the Hyde Park and London Eye. Sumptuous breakfast. Classy location, walk down to Hyde Park, Buckingham Palace, shops & restaurants. It’s just outside the Knightsbridge Tube station. All staff members are extremely helpful and ready to serve, especially Ruston. The cabs and Uber services are terrific. They could improve on the refund policy. I had to cancel a room for 9 nights, within just 24 hours of booking but both Expedia and Hotel kept blaming each other and refused to refund anything.

Clean room and nice staff

Excellent area

The worst Marriot hotel I have ever booked. We booked 3 classic rooms for a business trip All 3 rooms were disgusting and smelt bad with stains everywhere, the rooms were very run down and not what you expect for a Marriot hotel especially when one of the nights cost over £600pn. One of my guests had to change rooms twice, and another didn't even stay at the hotel, and we had to find different accommodations; I appreciate the staff trying to find them better rooms, but the whole hotel needs a refurb and a good clean so its hard to find a suitable room when they are all very similar poor standard, all the guests were Marriot members, and not one of them was offered any discount or refund which is truly disappointing, we will be speaking to the press and head office considering this hotel is not up to the Marriot standard...Luxury in the name is very miss leading, and the photos are old and don't show the current room states