Villa del Palmar Beach Resort & Spa Puerto Vallarta

Everything but the check in was wonderful. The front desk staff were very unhelpful. They tried to sell me a timeshare instead of check me in and let me know what the resort offers. We then missed out on all the offers and tried to get help and they denied helping.

The hotel and facilities are fine. But not what one expect from a resort.

The resort was clean, friendly and very relaxing. Our 1-bedroom was spacious, nice firm bed, kitchen with utensils and coffee pot, good size fold out sofa, great balcony view of pool. My kids loved water slide, ping pong table and pool volleyball ! I enjoyed nightly fantastic entertainment dance performances so much! Beach had lounge chairs, soft white sand

Great staff

Our first room on the ground floor of the main building smelt strongly on damp, as did the second. We were finally moved to a room on the fifth floor, which didn't smell damp. All three rooms were dated, with various marks/stains on bed headboards, lampshades, bathrooms walls, etc. Restaurant and pool areas were generally pleasant and well maintained. Frustratingly, people are up early to reserve deck chairs/loungers (both pool and beach). You're lucky to find two free if arriving after 7am - the vast vast majority are unused, but are 'reserved' with towels, bags, books.