Alaya Beachfront Tulum Hotel
$305
/ night
Avg. for November
Prices for Alaya Beachfront Tulum Hotel
Select dates to see prices and availability
$305
/ night
Avg. for November
Monthly average prices
Nightly prices at Alaya Beachfront Tulum Hotel average $104 in September, the cheapest month, and $345 in January, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $345 |
| February | $319 |
| March | $261 |
| April | $238 |
| May | $195 |
| June | $180 |
| July | $159 |
| August | $131 |
| September | $104 |
| October | $178 |
| November | $305 |
| December | $323 |
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Nov · $305
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Most expensive: January (~$345)
Cheapest: September (~$104)
About this property
Treat yourself with massages and facials. You can take advantage of recreational amenities such as a fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, ...
Amenities
Treat yourself with massages and facials. You can take advantage of recreational amenities such as a fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include dry cleaning/laundry services, a safe deposit box at the front desk, and a water dispenser. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Dining
Satisfy your appetite for lunch at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar.
Rooms
Make yourself at home in one of the 20 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and ceiling fans, and housekeeping is provided daily.
Location
Located in Tulum (Zona Hotelera), Alaya Tulum is steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve. This hotel is 4.5 mi (7.3 km) from Playa Paraiso and 6.8 mi (11 km) from Tulum Mayan Ruins.
What's nearby
Tulum Beach(0.1 miles)
Ven a la Luz Sculpture(0.5 miles)
Sian Ka'an Biosphere Reserve(1.2 miles)
SFER IK(2.6 miles)
Jaguar Park(3 miles)
Tulum National Park(3.1 miles)
Playa Akun(3.2 miles)
Jaguar Viewpoint Tulum(3.2 miles)
Acceso al Parque Jaguar(3.2 miles)
Las Palmas Public Beach(4 miles)
Beach(4.1 miles)
Hunab Lifestyle Center(4.4 miles)
Playa Paraiso(4.5 miles)
Holistika Art Walk(5.6 miles)
Dos Aguas Park(5.9 miles)
Tulum Intl. Airport (TQO)(29.6 miles)
Cancun Intl. Airport (CUN)(78.1 miles)
Parking
Restaurant
Non-Smoking Rooms
Room Service
Tour Desk
Housekeeping
Location
Carretera Tulum Boca Paila Km 8.3, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexico
Tulum Beach (0.1 miles)
Ven a la Luz Sculpture (0.5 miles)
Sian Ka'an Biosphere Reserve (1.2 miles)
SFER IK (2.6 miles)
Jaguar Park (3 miles)
Tulum National Park (3.1 miles)
Room options
8
Suite, Balcony, Ocean View
Room details
1 King Bed
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
8
Family Villa, Balcony
Room details
1 Queen Bed
and 1 Bunk Bed
Sleeps 4
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
8
Apartment, Kitchenette
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Kitchenette
7
Villa, Garden View
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
12
Panoramic Villa, 2 Bedrooms, Ocean View
Room details
1 King Bed
and 2 Queen Beds
Sleeps 6
Balcony or PatioSeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenPlunge Pool
8
Family Room, 2 Queen Beds, Partial Ocean View
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
11
Suite, 1 King Bed, Beach View, Oceanfront
Room details
1 King Bed
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
8
Deluxe Suite, Balcony, Partial Ocean View
Room details
2 Full Beds
Sleeps 4
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Alaya Beachfront Tulum Hotel
9.2
Superb
Based on 492 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Alaya Tulum by Ahau Collection, reviewers consistently praise the tranquil beachfront setting, walkable location, and exceptionally friendly service, noting relaxing extras like morning yoga and beachside loungers that make this intimate, nature-forward boutique stay feel restorative and welcoming.
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What guests think
At Alaya Tulum by Ahau Collection, reviewers consistently praise the tranquil beachfront setting, walkable location, and exceptionally friendly service, noting relaxing extras like morning yoga and beachside loungers that make this intimate, nature-forward boutique stay feel restorative and welcoming.
Rooms are often described as beautiful and comfortable, many with ocean views and a treehouse feel. Common drawbacks include limited or daytime-restricted air conditioning and occasional noise depending on room location; seaweed can affect beach conditions seasonally, and some guests found prices or taxi costs high and breakfast-inclusion unclear. Expect an intimate, restorative stay by the beach.
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AI-generated summary based on recent guest reviews
Facilities
Beach setup with ample loungers and beachside service is praised, and daily yoga is a highlight; massages and wellness sessions are available. Guests also note convenient parking and helpful access to sister properties, including access to a nearby pool, with pet-friendly policies appreciated.
Related guest reviews
10
Yogesh
Nov 19, 2024
·
Stayed 2 nights
The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.
The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.
10
Richard
Aug 26, 2024
·
Stayed 2 nights
Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
10
Jaroslaw Adam
Dec 15, 2022
·
Stayed 19,336 nights
Alaya is a beautiful beach hotel and we had a very relaxing stay in a treehouse. The staff is very friendly and accommodating. The food is excellent, both on the property and outside (a number of great dining options in the vicinity). We rented bicycles a few times too. The beach area itself isn’t vast and has rather few shading options. What was very important for is is that the hotel is pet friendly. We loved our stay and look forward to visiting again.
Alaya is a beautiful beach hotel and we had a very relaxing stay in a treehouse. The staff is very friendly and accommodating. The food is excellent, both on the property and outside (a number of great dining options in the vicinity). We rented bicycles a few times too. The beach area itself isn’t vast and has rather few shading options. What was very important for is is that the hotel is pet friendly. We loved our stay and look forward to visiting again.
10
Harimelan
Jul 27, 2024
·
Stayed 2 nights
We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.
We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.
10
Celeste
Apr 14, 2023
·
Stayed 3 nights
It was a very relaxing stay. Waking up everyday to a beautiful breakfast and doing yoga at 9am was so rejuvenating. The location is very good and easy to walk to restaurants and entertainment. There’s a pharmacy right across the street if you forget anything. The parking lot is also across the street so you can safely park and start vacationing.
It was a very relaxing stay. Waking up everyday to a beautiful breakfast and doing yoga at 9am was so rejuvenating. The location is very good and easy to walk to restaurants and entertainment. There’s a pharmacy right across the street if you forget anything. The parking lot is also across the street so you can safely park and start vacationing.
10
NANCY
Jan 3, 2025
·
Stayed 2 nights
Wonderful stay. Very dog friendly, great location, very clean rooms. The rooms are better than the photos. Highly recommend!
Wonderful stay. Very dog friendly, great location, very clean rooms. The rooms are better than the photos. Highly recommend!
10
Melissa
Mar 11, 2025
·
Stayed 1 night
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
10
Timothy
Apr 9, 2023
·
Stayed 5 nights
This is a boutique hotel, quaint and friendly. The staff is accommodating to your every need. The hotel is in walking distance of several amazing restaurants and shops. There is a great outdoor local bar right across the street with local food vendors and ice cream. I would recommend upgrading to an ocean view room if you can. Also visit the property’s other hotels, they are in walking distance and offer great food, pools, and views.
This is a boutique hotel, quaint and friendly. The staff is accommodating to your every need. The hotel is in walking distance of several amazing restaurants and shops. There is a great outdoor local bar right across the street with local food vendors and ice cream. I would recommend upgrading to an ocean view room if you can. Also visit the property’s other hotels, they are in walking distance and offer great food, pools, and views.
10
Kristy
Mar 24, 2023
·
Stayed 7 nights
We loved the location, close to shopping and dining. The daily yoga was amazing! Great beach front beds and lounger, no reservations necessary with plenty for hotel guests. Not to mention the room and views were stunning
We loved the location, close to shopping and dining. The daily yoga was amazing! Great beach front beds and lounger, no reservations necessary with plenty for hotel guests. Not to mention the room and views were stunning
10
Samuel
Aug 18, 2025
·
Stayed 2 nights
Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.
Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and grounds are frequently described as very clean and well maintained. A few guests reported issues such as bathroom leaks, insects, and variable beach cleanliness due to seasonal seaweed.
Related guest reviews
8
Diosy
Sep 17, 2024
·
Stayed 7 nights
The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.
The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.
10
Lizbeth
Nov 27, 2025
·
Stayed 3 nights
It was even better than the pictures! Such a well maintained stunning property, loved being on the top level with garden view was lovely and if you walked around the balcony you could see partial ocean view. The staff were super attentive and remembered you and were there to help with a smile. The restaurant food was lovely, and right across the street we had options of poke, açaí, tacos and a bar. Loved being able to visit the sister property Ahau (10 min walk) which is a larger hotel, the food is more diverse there but more expensive obvi. I think Alaya is more family appropriate and recommend Ahau for adults. Both have a clean white sand beachfront. Will def visit these properties again. We took our two yr old and we Loved loved our stay! Def recommend.
It was even better than the pictures! Such a well maintained stunning property, loved being on the top level with garden view was lovely and if you walked around the balcony you could see partial ocean view. The staff were super attentive and remembered you and were there to help with a smile. The restaurant food was lovely, and right across the street we had options of poke, açaí, tacos and a bar. Loved being able to visit the sister property Ahau (10 min walk) which is a larger hotel, the food is more diverse there but more expensive obvi. I think Alaya is more family appropriate and recommend Ahau for adults. Both have a clean white sand beachfront. Will def visit these properties again. We took our two yr old and we Loved loved our stay! Def recommend.
2
Hector
Oct 12, 2022
·
Stayed 3 nights
Nos dieron una habitación que no había agua , en el tercer piso , no subía el agua y había cucarachas y arañas no estaba bien fumigado , pedimos que nos cambiarán y no lo hicieron, preferencia a extranjeros , no hay tv el internet falla, el personal muy atento pero no resolvieron.
Nos dieron una habitación que no había agua , en el tercer piso , no subía el agua y había cucarachas y arañas no estaba bien fumigado , pedimos que nos cambiarán y no lo hicieron, preferencia a extranjeros , no hay tv el internet falla, el personal muy atento pero no resolvieron.
10
Charlie
Feb 2, 2025
·
Stayed 6 nights
We loved Alaya Tulum. Between the lovely room, quick access to the beach, lovely, helpful staff, delicious meals.We are extremely happy that we chose this hotel. All the staff we encountered were very attentive. Our rooms were cleaned thoroughly and well daily. The concierge service was very helpful. I highly recommend this hotel.
We loved Alaya Tulum. Between the lovely room, quick access to the beach, lovely, helpful staff, delicious meals.We are extremely happy that we chose this hotel. All the staff we encountered were very attentive. Our rooms were cleaned thoroughly and well daily. The concierge service was very helpful. I highly recommend this hotel.
10
Karla
Apr 11, 2025
·
Stayed 3 nights
Beautiful and very clean
Beautiful and very clean
6
Aneeqa
Jun 11, 2024
·
Stayed 4 nights
We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.
We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.
10
Marcos
Nov 23, 2025
·
Stayed 4 nights
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
10
Brenda
Apr 8, 2025
·
Stayed 3 nights
This property was absolutely amazing. The staff was great and the rooms were clean. The beach was beautiful.
This property was absolutely amazing. The staff was great and the rooms were clean. The beach was beautiful.
8
Jamal
Oct 30, 2024
·
Stayed 4 nights
The staff were very friendly and helpful. It rained and our roof started leaking and rain water got all over the bathroom but besides that the hotel and service was very good.
The staff were very friendly and helpful. It rained and our roof started leaking and rain water got all over the bathroom but besides that the hotel and service was very good.
6
Marcia
Sep 10, 2025
·
Stayed 3 nights
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
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AI-generated summary based on recent guest reviews
Rooms
Guests love the stylish, nature-inspired rooms, many spacious with comfortable beds and memorable ocean or treehouse views. However, several note limited or daytime-restricted air conditioning and room-location noise, with a few mentions of dark layouts or smaller beds than expected.
Related guest reviews
8
Ann-Merete
Aug 19, 2025
·
Stayed 8 nights
Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.
Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.
10
Heemenah
May 15, 2023
·
Stayed 7 nights
We stayed in an ocean villa. Beautiful view of the ocean from your room/bed, especially amazing to watch the sunrise! Hotel staff and kitchen were so nice and friendly. Made our vacation very special!
We stayed in an ocean villa. Beautiful view of the ocean from your room/bed, especially amazing to watch the sunrise! Hotel staff and kitchen were so nice and friendly. Made our vacation very special!
8
Pablo
May 2, 2023
·
Service, in general, is outstanding, front desk, waiters and all staff are incredibly helpful and nice. I must say that the room I booked seemed way much nicer in the pictures than in reality. My room was next to the Yoga lounge and restaurant and noise started very early in the mornings, so we couldn't rest as planned.
Service, in general, is outstanding, front desk, waiters and all staff are incredibly helpful and nice. I must say that the room I booked seemed way much nicer in the pictures than in reality. My room was next to the Yoga lounge and restaurant and noise started very early in the mornings, so we couldn't rest as planned.
10
Gary
Jul 14, 2025
·
Stayed 1 night
Property is lovely. Air conditioning for me is not adequate. Room does not get cold enough to sleep in the mid-July heat of low to mid 90's - passable but not comfortable.
Property is lovely. Air conditioning for me is not adequate. Room does not get cold enough to sleep in the mid-July heat of low to mid 90's - passable but not comfortable.
6
Joanna Uyen
Sep 22, 2023
·
Stayed 5 nights
the area is very nice, right in the center of everything which is awesome however the room has very poor Air conditioner system, it didn't work that well in my room and they only turn on between 8pm to 8am, imagining how hot the weather is in Tulum....we also booked an ocean view room and our room view got blocked by a big tree, couldn't see any view which was very disappointed but when we requested to change the room, first they said they will check and tried their best however nothing was done, 2 nights later I checked back with them again, they said they will cut the tree, however, they only cut a few top branches, which still blocked our view... so reaqlly disappointing.
the area is very nice, right in the center of everything which is awesome however the room has very poor Air conditioner system, it didn't work that well in my room and they only turn on between 8pm to 8am, imagining how hot the weather is in Tulum....we also booked an ocean view room and our room view got blocked by a big tree, couldn't see any view which was very disappointed but when we requested to change the room, first they said they will check and tried their best however nothing was done, 2 nights later I checked back with them again, they said they will cut the tree, however, they only cut a few top branches, which still blocked our view... so reaqlly disappointing.
2
Lazaro
Jul 17, 2023
·
Stayed 4 nights
No ac during day very hot horrible I left hotel 2 days before
No ac during day very hot horrible I left hotel 2 days before
8
Phoebe
Jan 5, 2025
·
Stayed 3 nights
A good hotel with a beautiful beach. The staff are friendly. The food is excellent. The room we had was the apartment - would not recommend as super loud overlooking the street (lots of traffic / noise) and very dark (bit like a cave!).
A good hotel with a beautiful beach. The staff are friendly. The food is excellent. The room we had was the apartment - would not recommend as super loud overlooking the street (lots of traffic / noise) and very dark (bit like a cave!).
10
Richard
Aug 26, 2024
·
Stayed 2 nights
Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
10
Teri
Jun 27, 2025
·
Stayed 4 nights
I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.
I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.
10
Joan
Jul 16, 2023
·
Stayed 7 nights
The small intimate atmosphere & beach exposure with confortable lounges & protective umbrellas. The fact that they gave my husband a room with two full beds instead of a queen or king bothered me.
The small intimate atmosphere & beach exposure with confortable lounges & protective umbrellas. The fact that they gave my husband a room with two full beds instead of a queen or king bothered me.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, attentive, and proactive, with staff often going above and beyond for special occasions and requests. A few guests reported unresolved issues or miscommunication around upgrades, billing, or lost items.
Related guest reviews
10
Jennifer
Sep 2, 2024
·
Stayed 2 nights
My stay at Alaya Tulum was nothing short of magical. From the moment we arrived, we were captivated by the beauty and tranquility of this incredible place. The entire property is impeccably maintained, with attention to detail evident in every corner. The lush greenery, the artfully designed spaces, and the serene beachfront created an atmosphere of pure relaxation. The service was exceptional from start to finish. Stefan helped us with reservations and the lady who assisted us at check-in were incredibly welcoming, making sure we felt at home right away with a special upgrade to an ocean front room and some champagne and strawberries. Their warmth and professionalism set the tone for the rest of our stay. Throughout our time at Alaya, the entire service staff went above and beyond to ensure our comfort. Whether it was the delicious meals, the perfectly maintained rooms, coffee brought to us in the morning. Simply lovely. Cleanliness was impeccable, and the care taken in maintaining the property added to the overall sense of serenity and luxury. The combination of beautiful surroundings, outstanding service, and those special little touches made our stay at Alaya Tulum an unforgettable experience. I can't recommend this place highly enough for anyone looking to escape to a paradise where every detail is carefully curated for an exceptional stay.
My stay at Alaya Tulum was nothing short of magical. From the moment we arrived, we were captivated by the beauty and tranquility of this incredible place. The entire property is impeccably maintained, with attention to detail evident in every corner. The lush greenery, the artfully designed spaces, and the serene beachfront created an atmosphere of pure relaxation. The service was exceptional from start to finish. Stefan helped us with reservations and the lady who assisted us at check-in were incredibly welcoming, making sure we felt at home right away with a special upgrade to an ocean front room and some champagne and strawberries. Their warmth and professionalism set the tone for the rest of our stay. Throughout our time at Alaya, the entire service staff went above and beyond to ensure our comfort. Whether it was the delicious meals, the perfectly maintained rooms, coffee brought to us in the morning. Simply lovely. Cleanliness was impeccable, and the care taken in maintaining the property added to the overall sense of serenity and luxury. The combination of beautiful surroundings, outstanding service, and those special little touches made our stay at Alaya Tulum an unforgettable experience. I can't recommend this place highly enough for anyone looking to escape to a paradise where every detail is carefully curated for an exceptional stay.
10
Matthew
Apr 15, 2025
·
Stayed 7 nights
I’m sad writing this review as our week at Alaya has come to an end. It was a magical trip highlighted with the most beautiful hotel and the kindest most wonderful staff. Silvestre, Daniel, Mitsubishi, Stephan, Jonathan, Hugo, Macario and everyone else added to the magic! At the press of a button our every need was attended to with a smile and they made our trip so special. We travel frequently and love exploring new destinations but we already agreed we will be back next year. The beach, the room and the location all could not have been any better. We dined at Michelin rated restaurants as well as food trucks, all walking distance and it was all amazing! Thank you to the lovely staff and we will see you again next year.
I’m sad writing this review as our week at Alaya has come to an end. It was a magical trip highlighted with the most beautiful hotel and the kindest most wonderful staff. Silvestre, Daniel, Mitsubishi, Stephan, Jonathan, Hugo, Macario and everyone else added to the magic! At the press of a button our every need was attended to with a smile and they made our trip so special. We travel frequently and love exploring new destinations but we already agreed we will be back next year. The beach, the room and the location all could not have been any better. We dined at Michelin rated restaurants as well as food trucks, all walking distance and it was all amazing! Thank you to the lovely staff and we will see you again next year.
10
Ken
Aug 8, 2024
·
Stayed 5 nights
The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.
The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.
2
Michael
Oct 23, 2025
·
Stayed 5 nights
As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.
As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.
10
Mervyn
Jul 27, 2024
·
Stayed 3 nights
The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.
The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.
10
Alfonso Javier Lopez
Nov 5, 2025
·
Stayed 3 nights
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
10
Marcos
Nov 23, 2025
·
Stayed 4 nights
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
2
Mariana
Mar 29, 2024
·
Stayed 2 nights
I was extremely dissapointed in the way that the staff manage the loss of my headphones. Since it’s a five star resort, I’m expecting a five star service with every situation prestened. I left my headphones in my room the day that I checked out. I could see in find my iPhone that the headphones were at the resort, I let them know inemediatly, and for three days I provided the staff the location as I could see the headphones had left the hotel. The response from the staff was quite complaisant as I was told there was nothing that it could be done. This is not two star service not even one. Not only I will not be going back to your hotel, but I would be informing my friends to frequent your hotel to find another resort, since it’s not a safe place to be staying at.
I was extremely dissapointed in the way that the staff manage the loss of my headphones. Since it’s a five star resort, I’m expecting a five star service with every situation prestened. I left my headphones in my room the day that I checked out. I could see in find my iPhone that the headphones were at the resort, I let them know inemediatly, and for three days I provided the staff the location as I could see the headphones had left the hotel. The response from the staff was quite complaisant as I was told there was nothing that it could be done. This is not two star service not even one. Not only I will not be going back to your hotel, but I would be informing my friends to frequent your hotel to find another resort, since it’s not a safe place to be staying at.
10
Sarah
Nov 30, 2025
·
Stayed 1 night
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
10
Annette
Feb 22, 2025
·
Stayed 4 nights
I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.
I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.
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AI-generated summary based on recent guest reviews
Location
Beachfront and walkable to many restaurants and shops; several guests found the setting peaceful despite the busy area. Some note costly taxis or transport and occasional street noise in road-facing rooms.
Related guest reviews
8
Ann-Merete
Aug 19, 2025
·
Stayed 8 nights
Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.
Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.
10
Geoffrey
Oct 6, 2023
·
Stayed 2 nights
Excellent property and services. Right on the beach and close to everything without the noise.
Excellent property and services. Right on the beach and close to everything without the noise.
10
Maria
Sep 13, 2024
·
Stayed 5 nights
Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.
Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.
10
Olga
Jan 3, 2025
·
Stayed 4 nights
Absolutely great hotel! Everything was perfect, the best hotel we ever stayed in Tulum (being coming here for 4 years) Very quiet also!
Absolutely great hotel! Everything was perfect, the best hotel we ever stayed in Tulum (being coming here for 4 years) Very quiet also!
10
Liliya
May 20, 2023
·
Stayed 3 nights
Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good
Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good
10
Ravi
Mar 22, 2023
·
Stayed 4 nights
Nice location away from the clubs and restaurants but easily walkable. Parking was easy. Nice outdoor bar just up the road with food options
Nice location away from the clubs and restaurants but easily walkable. Parking was easy. Nice outdoor bar just up the road with food options
10
Korosh
Nov 28, 2023
·
Stayed 3 nights
The design of our room and property was very nice and unique. The staff were very friendly. Access to a quiet and clean beach was a nice benefit.
The design of our room and property was very nice and unique. The staff were very friendly. Access to a quiet and clean beach was a nice benefit.
10
Ilan
Sep 8, 2024
·
Stayed 3 nights
This place is really perfect. A great location within walking distance to the restaurants and shops but also quiet and laid back to relax at the absolutely gorgeous beach. The property is wonderful. It is a small place, it is surrounded by jungle plants, white sand and the turquoise sea is steps away. The small houses and spacious rooms are beautiful. One thing to keep in mind is that AC is off between 8:30am and 6:30pm. We are used to having AC on all day at our home but honestly we were not bothered by this limitation. I really don’t want to write this review so that too many people find out about this little gem. I would not hesitate to stay here again when in Tulum.
This place is really perfect. A great location within walking distance to the restaurants and shops but also quiet and laid back to relax at the absolutely gorgeous beach. The property is wonderful. It is a small place, it is surrounded by jungle plants, white sand and the turquoise sea is steps away. The small houses and spacious rooms are beautiful. One thing to keep in mind is that AC is off between 8:30am and 6:30pm. We are used to having AC on all day at our home but honestly we were not bothered by this limitation. I really don’t want to write this review so that too many people find out about this little gem. I would not hesitate to stay here again when in Tulum.
10
Sven
Apr 14, 2023
·
Stayed 7 nights
Alaya Tulum is the place to go. Private clean beach, nice and friendly people and lots of fine dining restaurants in walking distance. The apartments are super clean and have everything you need. Was for sure not the last time for us - we love this place and the area.
Alaya Tulum is the place to go. Private clean beach, nice and friendly people and lots of fine dining restaurants in walking distance. The apartments are super clean and have everything you need. Was for sure not the last time for us - we love this place and the area.
10
Sarah
Nov 30, 2025
·
Stayed 1 night
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
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AI-generated summary based on recent guest reviews
Dining
Food and breakfast are frequently praised, with beachside service and convenient on-site options; guests also enjoyed nearby restaurants. However, several mentioned high prices and occasional confusion over whether breakfast was included.
Related guest reviews
10
Paul
Sep 12, 2023
·
Stayed 5 nights
The Alaya Tulum lived up to all of our expectations. Intimate, quiet, while still giving you that "resort" feeling. The service was perfect in every way. Gaby was especially wonderful, as was the main dining room manager during our stay. All of the staff are so friendly and helpful, we cannot say enough good things about them all. Access to the beach is immediate, comfortable, and had everything we could have wanted. The care they take in keeping their grounds top notch is impressive, it is simply beautiful!!! The food from their dining room was top notch as far as my wife and I were concerned, and access to other great food vendors and a great bar (say hi to Salvador), were just steps away, with tons of choices, good music, and friendly people. The room we had was very nice. Large shower, decent sized bathroom, nice wardrobe and drawers, and the bedroom was good sized with a very comfortable mattress and pillows. With a very nice porch to relax on with beautiful views, that the staff delivered coffee and tea to every morning for a great start to our day. I could go on forever, but to finish, I really have no negative comments to offer. Enjoy!
The Alaya Tulum lived up to all of our expectations. Intimate, quiet, while still giving you that "resort" feeling. The service was perfect in every way. Gaby was especially wonderful, as was the main dining room manager during our stay. All of the staff are so friendly and helpful, we cannot say enough good things about them all. Access to the beach is immediate, comfortable, and had everything we could have wanted. The care they take in keeping their grounds top notch is impressive, it is simply beautiful!!! The food from their dining room was top notch as far as my wife and I were concerned, and access to other great food vendors and a great bar (say hi to Salvador), were just steps away, with tons of choices, good music, and friendly people. The room we had was very nice. Large shower, decent sized bathroom, nice wardrobe and drawers, and the bedroom was good sized with a very comfortable mattress and pillows. With a very nice porch to relax on with beautiful views, that the staff delivered coffee and tea to every morning for a great start to our day. I could go on forever, but to finish, I really have no negative comments to offer. Enjoy!
10
Eugenia
Jun 1, 2024
·
Stayed 1 night
I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it
I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it
8
Lloyd Albert
Jul 28, 2023
·
Stayed 3 nights
Small boutique hotel with excellent food. Rooms are too small for 4 persons - but the hotel is located in a great spot along the beach. No luxury but charming
Small boutique hotel with excellent food. Rooms are too small for 4 persons - but the hotel is located in a great spot along the beach. No luxury but charming
10
Liliya
May 20, 2023
·
Stayed 3 nights
Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good
Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good
10
Alfonso Javier Lopez
Nov 5, 2025
·
Stayed 3 nights
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
10
Melissa
Mar 11, 2025
·
Stayed 1 night
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
10
Scott
Sep 25, 2025
·
Stayed 3 nights
Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!
Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!
6
Marcia
Sep 10, 2025
·
Stayed 3 nights
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
8
jaman
Sep 19, 2024
·
Stayed 3 nights
Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.
Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.
10
Samuel
Aug 18, 2025
·
Stayed 2 nights
Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.
Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.
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AI-generated summary based on recent guest reviews
2
Rodney
Jul 30, 2026
·
Stayed 4 nights
It was awful!
It was awful!
10
JANETTE
Jul 28, 2026
·
Stayed 3 nights
Alaya was perfect, the hotel is beautiful and the staff make it even better. We spent 3 days in July 2026 and everyone there was super friendly and helpful. From the concierge guys to the guys at the restaurant they all provided a 10/10 service, not to mention they have THE BEST BREAKFAST. We really enjoyed our stay and can’t wait to be back.
Alaya was perfect, the hotel is beautiful and the staff make it even better. We spent 3 days in July 2026 and everyone there was super friendly and helpful. From the concierge guys to the guys at the restaurant they all provided a 10/10 service, not to mention they have THE BEST BREAKFAST. We really enjoyed our stay and can’t wait to be back.
8
susan
Jul 17, 2026
·
Stayed 4 nights
The room was wonderful. We were upgraded upon arrival to an ocean view. Many amenities are at neighboring hotels, but if you are looking for quiet and low key, this is perfect. The fun, noisy places are steps away down the street. The front desk was very helpful. Especially Paola who gave us amazing recommendations for places to go and excursions that were off the beaten path. The air conditioning was a bit weak is the only complaint.
The room was wonderful. We were upgraded upon arrival to an ocean view. Many amenities are at neighboring hotels, but if you are looking for quiet and low key, this is perfect. The fun, noisy places are steps away down the street. The front desk was very helpful. Especially Paola who gave us amazing recommendations for places to go and excursions that were off the beaten path. The air conditioning was a bit weak is the only complaint.
10
hashim
Jul 5, 2026
·
Stayed 3 nights
Good property. Right on the beach. Friendly and attentive staff. Very accommodating. Will stay again
Good property. Right on the beach. Friendly and attentive staff. Very accommodating. Will stay again
6
Cynthia
Jul 4, 2026
·
Stayed 3 nights
Alaya has a eco-friendly theme which I love. The decor and all the architrlectural aspect of the property is beautiful! The downside of the rooms was there is no fridge, and the mosquitoes are murderers!!!
Alaya has a eco-friendly theme which I love. The decor and all the architrlectural aspect of the property is beautiful! The downside of the rooms was there is no fridge, and the mosquitoes are murderers!!!
FAQs about Alaya Beachfront Tulum Hotel
Is parking available at the property?
Yes, parking is available on-site and is free of charge.
Is breakfast offered at the hotel?
Yes, breakfast is available. Guests can enjoy breakfast in the room, and the specific type and serving hours may vary.
Does the hotel allow pets?
Yes, pets are allowed at the property. There is a fee of USD 25 per pet, per stay, and service animals are exempt from this fee.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 8:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but it is advisable to contact the property in advance.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of USD 319 per vehicle for a roundtrip, accommodating up to four passengers. Guests should contact the property 48 hours prior to arrival to arrange the transfer.
What accessibility features does the hotel offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding room accessibility should be confirmed with the property prior to arrival.
Where is the hotel located in relation to key landmarks?
The hotel is located in Tulum (Zona Hotelera), just steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve. It is approximately 6.8 miles from the Tulum Mayan Ruins and 4.5 miles from Playa Paraiso.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies regarding free stays for children are not detailed in the available information.
What are the policies regarding extra beds and cribs?
The hotel offers rollaway beds for a fee of USD 45 per night. It is advisable to confirm availability and make requests in advance.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-13: 348.41629344830324USD
- 2026-11-14: 171.35739361257936USD
- 2026-11-15: 171.38222079922485USD
- 2026-11-16: 165.39089585934448USD
- 2026-11-17: 166.8687526470642USD
- 2026-11-18: 165.92148446066284USD
- 2026-11-19: 166.8687526470642USD
- 2026-11-20: 166.18153073812866USD
- 2026-11-21: 174.75733889486696USD
- 2026-11-22: 165.2751197579346USD
- 2026-11-23: 173.50915040420534USD
- 2026-11-24: NO DATA
- 2026-11-25: 228.87752761462403USD
- 2026-11-26: 174.73930722543335USD
- 2026-11-27: 188.68216105026247USD
- 2026-11-28: 188.8138662477112USD
- 2026-11-29: 188.84696916323853USD
- 2026-11-30: 166.8687526470642USD
- 2026-12-01: 174.75733889486696USD
- 2026-12-02: 174.75733889486696USD
- 2026-12-03: 174.75733889486696USD
- 2026-12-04: 174.4023740440674USD
- 2026-12-05: 174.75733889486696USD
- 2026-12-06: 174.75733889486696USD
- 2026-12-07: 174.75733889486696USD
- 2026-12-08: 174.75733889486696USD
- 2026-12-09: 174.75733889486696USD
- 2026-12-10: 174.75733889486696USD
- 2026-12-11: 174.75733889486696USD
- 2026-12-12: 174.75733889486696USD
- 2026-12-13: 160.53790415539552USD
- 2026-12-14: 160.1169185USD
- 2026-12-15: 173.09973731277466USD
- 2026-12-16: 160.8574448496399USD
- 2026-12-17: 164.4622312423401USD
- 2026-12-18: 160.8574448496399USD
- 2026-12-19: 160.997375314209USD
- 2026-12-20: 162.68479979733277USD
- 2026-12-21: 255.55053821252443USD
- 2026-12-22: 264.11297400247196USD
- 2026-12-23: 255.55053821252443USD
- 2026-12-24: 434.2921191257935USD
- 2026-12-25: 433.29358178973393USD
- 2026-12-26: 453.204009885376USD
- 2026-12-27: 509.263730048584USD
- 2026-12-28: 509.263730048584USD
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 501.84665850000005USD
- 2027-01-02: 498.2896089336548USD
- 2027-01-03: 266.40484628512576USD
- 2027-01-04: 266.53788030896USD
- 2027-01-05: 261.08254337887576USD
- 2027-01-06: 281.3758585USD
- 2027-01-07: 273.52454667333984USD
- 2027-01-08: 266.40484628512576USD
- 2027-01-09: 269.61021101516724USD
- 2027-01-10: 269.60023640698245USD
- 2027-01-11: 269.10798192379764USD
- 2027-01-12: 280.2735045USD
- 2027-01-13: 273.52454667333984USD
This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Business details
Property registration number 009-007-006823/2025
- Airport shuttle fee: USD 319 per vehicle (roundtrip, maximum occupancy 4)
- Pet fee: USD 25 per pet, per stay
- Rollaway bed fee: USD 45.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Room Service
Tour Desk
Housekeeping
Activities
Private beach
Garden
Beach (Nearby)
Scuba Diving
Windsurfing
Cycling
Fishing
Bicycle Tour Information
Outdoor Furniture
Terrace
Fitness Center (nearby)
Parking
Parking
Free Parking
Parking Onsite
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Massage
Breakfast in the Room
Family Room
Beach Sun Loungers
Services
Tour Desk
Housekeeping
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Self Laundry
Concierge Services