Collection O Kaab Downtown Tulum
From
$43
/ night
Select dates to see prices and availability
From
$43
/ night
About this property
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access, concierge services, and bike parking.
Amenities
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access, concierge services, and bike parking.
Business amenities
Featured amenities include a 24-hour front desk and a safe deposit box at the front desk. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
At Collection O Kaab Downtown Tulum, enjoy a satisfying meal at the restaurant. A complimentary continental breakfast is served daily from 6:30 AM to 10:30 AM.
Rooms
Make yourself at home in one of the 25 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include safes and fans, and housekeeping is provided daily.
Location
With a stay at Collection O Kaab Downtown Tulum in Tulum (Tulum City Center), you'll be within a 5-minute drive of Tulum National Park and Gran Cenote. This hotel is 2.1 mi (3.3 km) from Tulum Mayan Ruins and 3.2 mi (5.2 km) from Las Palmas Public Beach.
What's nearby
Dos Aguas Park(0.4 miles)
Hospital de Tulum(0.8 miles)
Hunab Lifestyle Center(0.9 miles)
Jaguar Park(1 miles)
Cenote Calavera(1.5 miles)
Tulum National Park(1.7 miles)
Tulum Tower(1.7 miles)
Temple of Doom(2 miles)
Holistika Art Walk(2.1 miles)
Acceso al Parque Jaguar(2.1 miles)
Tulum Mayan Ruins(2.1 miles)
Jaguar Viewpoint Tulum(2.2 miles)
Temple of the Frescoes(2.3 miles)
Casa del Cenote(2.3 miles)
Temple of the Descending God(2.3 miles)
Tulum Intl. Airport (TQO)(26.1 miles)
Cancun Intl. Airport (CUN)(73.2 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk
Location
1, Calle Sol Ote. Supermanzana 004 Tulum Centro, Col Huracanes, Tulum City Center, Tulum, Tulum, Quintana Roo, Mexico
Dos Aguas Park (0.4 miles)
Hospital de Tulum (0.8 miles)
Hunab Lifestyle Center (0.9 miles)
Jaguar Park (1 miles)
Cenote Calavera (1.5 miles)
Tulum National Park (1.7 miles)
Room options
17
Family Room
Room details
2 Queen Beds
and 2 Twin Beds
Sleeps 6
280 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
9
Standard
Room details
1 King Bed
Sleeps 2
129 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
18
Standard Two Beds
Room details
2 Full Beds
Sleeps 4
194 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
20
Standard Suite
Room details
1 King Bed
and 1 Queen Bed
Sleeps 4
172 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
15
Junior Suite
Room details
1 King Bed
Sleeps 2
194 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Collection O Kaab Downtown Tulum
8.3
Very good
Based on 464 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Kaab Tulum, travelers frequently praise friendly, helpful staff, spacious air‑conditioned rooms, and a pleasant pool, alongside a convenient in‑town location near restaurants and transport, making it good value for short stays or repeat visits.
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What guests think
At Kaab Tulum, travelers frequently praise friendly, helpful staff, spacious air‑conditioned rooms, and a pleasant pool, alongside a convenient in‑town location near restaurants and transport, making it good value for short stays or repeat visits.
Recurring downsides include weak or non‑existent in‑room Wi‑Fi (and streaming‑only TVs), outside noise from a neighboring bar, school or construction, and inconsistent housekeeping, especially towel availability and occasional stained linens. A few guests also report maintenance lapses such as water outages, plumbing issues, and breakfast or restaurant frustrations, including limited options, delays, and cash‑only payment. Best for practical stays where minor trade‑offs are acceptable.
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AI-generated summary based on recent guest reviews
Facilities
Pool is generally enjoyable with plenty of loungers; on‑site bar and restaurant are available. A few reports mention occasional power cuts and, more rarely, pool cleanliness issues.
Related guest reviews
10
JACQUES
Jan 22, 2024
·
Stayed 4 nights
4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.
4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.
10
Velia
Dec 11, 2025
·
Stayed 5 nights
Es un lugar súper bonito, a demás siempre estuvo limpio, la habitación impecable, el personal sumamente amable, la alberca limpia y muy grande, hay una gatita que le da el toque de hogar. La ubicación súper buena, la verdad tuvimos una maravillosa estancia, sin duda alguna volveremos !!
Es un lugar súper bonito, a demás siempre estuvo limpio, la habitación impecable, el personal sumamente amable, la alberca limpia y muy grande, hay una gatita que le da el toque de hogar. La ubicación súper buena, la verdad tuvimos una maravillosa estancia, sin duda alguna volveremos !!
10
David
Jun 22, 2022
·
Stayed 2 nights
Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!
Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!
6
mathilde
May 16, 2024
·
Stayed 1 night
On pensait avoir un patio comme sur les photos de notre chambre choisie exprès en supérieure... Le reste est ok Bonne piscine avec des transats en nombre suffisant Le restaurant permet de grignoter ou de boire un jus de fruits au bord de la piscine
On pensait avoir un patio comme sur les photos de notre chambre choisie exprès en supérieure... Le reste est ok Bonne piscine avec des transats en nombre suffisant Le restaurant permet de grignoter ou de boire un jus de fruits au bord de la piscine
8
Vianey
Aug 19, 2023
·
Stayed 1 night
No me gustó que se fue la luz 2 veces en mi estadía ahi.
No me gustó que se fue la luz 2 veces en mi estadía ahi.
10
Caesar
Sep 26, 2022
·
Stayed 4 nights
Very clean beautiful hotel with swimming pool.
Very clean beautiful hotel with swimming pool.
10
Javier
Jan 20, 2025
·
Stayed 1 night
Buen hotel en zona céntrica. La alberca agradable y la habitación de buen tamaño. Solo fue para una noche y descansamos bien. Cercano al hotel hay muchos lugares para comer o cenar así como tiendas y farmacias.
Buen hotel en zona céntrica. La alberca agradable y la habitación de buen tamaño. Solo fue para una noche y descansamos bien. Cercano al hotel hay muchos lugares para comer o cenar así como tiendas y farmacias.
2
Gloria
Sep 22, 2025
·
Stayed 1 night
Mal servicio, piscina en deplorable condicion, no fue posible hacer uso de ella por nulo mantenimiento. Pasillos sucios y oscuros por falta de luz. Ni una botella de agua en la habitación. No volveriamos a este lugar.
Mal servicio, piscina en deplorable condicion, no fue posible hacer uso de ella por nulo mantenimiento. Pasillos sucios y oscuros por falta de luz. Ni una botella de agua en la habitación. No volveriamos a este lugar.
10
Juan
Jan 28, 2025
·
Stayed 3 nights
Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.
Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.
10
Lyndsay
Apr 21, 2025
·
Stayed 4 nights
This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.
This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback on cleanliness is mixed: many found rooms and common areas very clean, but recurring complaints cite stained or scarce towels, occasional dirty floors or linens, and inconsistent housekeeping.
Related guest reviews
10
Tim
Apr 3, 2023
·
Stayed 1 night
Clean, good location, great price.
Clean, good location, great price.
6
LAURA JULISSA
Jan 9, 2023
·
The location is perfect and the staff was friendly. The hotel itself was kept pretty clean. For some reason and I have no clue how but there were tons of mosquitoes in our room at ALLTIMES. There were mosquito corpses from previous tenants that were never cleaned so obviously this is an issue at this hotel. I stuffed a towel under the door and kept the windows shut at all times and there were still tons of them in the room. I had read reviews about the towel situation in this hotel and it is 100 percent true. You better keep your towel clean because you will not get fresh towels AT ALL throughout your stay regardless of how long you stay. We asked over and over and finally the day before we left we received a fresh towel each and they were old and stained so not sure if it was even a clean towel. I wouldn't stay here again because of the mosquito and towel situation but the staff was friendly.
The location is perfect and the staff was friendly. The hotel itself was kept pretty clean. For some reason and I have no clue how but there were tons of mosquitoes in our room at ALLTIMES. There were mosquito corpses from previous tenants that were never cleaned so obviously this is an issue at this hotel. I stuffed a towel under the door and kept the windows shut at all times and there were still tons of them in the room. I had read reviews about the towel situation in this hotel and it is 100 percent true. You better keep your towel clean because you will not get fresh towels AT ALL throughout your stay regardless of how long you stay. We asked over and over and finally the day before we left we received a fresh towel each and they were old and stained so not sure if it was even a clean towel. I wouldn't stay here again because of the mosquito and towel situation but the staff was friendly.
8
Gregorio
Aug 14, 2022
·
Stayed 5 nights
The customer service here at Kaab is excellent, front desk receptionist were very friendly. Marco who you can find in the restaurant area was also very friendly. When we arrived we were given a room with king size bed & sleeper. We requested and PAID for two queen beds. 2) the room we were given was AWFUL, it smelled like urine and the sheets were dirty. We were upgraded to a suite at no charge. The suite was spacious but again the housekeeping is terrible. The “clean” bath towels in the bathroom were stained. Pool area was also a little dirty when we arrived around 3pm on a Monday.
The customer service here at Kaab is excellent, front desk receptionist were very friendly. Marco who you can find in the restaurant area was also very friendly. When we arrived we were given a room with king size bed & sleeper. We requested and PAID for two queen beds. 2) the room we were given was AWFUL, it smelled like urine and the sheets were dirty. We were upgraded to a suite at no charge. The suite was spacious but again the housekeeping is terrible. The “clean” bath towels in the bathroom were stained. Pool area was also a little dirty when we arrived around 3pm on a Monday.
10
Velia
Dec 11, 2025
·
Stayed 5 nights
Es un lugar súper bonito, a demás siempre estuvo limpio, la habitación impecable, el personal sumamente amable, la alberca limpia y muy grande, hay una gatita que le da el toque de hogar. La ubicación súper buena, la verdad tuvimos una maravillosa estancia, sin duda alguna volveremos !!
Es un lugar súper bonito, a demás siempre estuvo limpio, la habitación impecable, el personal sumamente amable, la alberca limpia y muy grande, hay una gatita que le da el toque de hogar. La ubicación súper buena, la verdad tuvimos una maravillosa estancia, sin duda alguna volveremos !!
10
Caesar
Sep 26, 2022
·
Stayed 4 nights
Very clean beautiful hotel with swimming pool.
Very clean beautiful hotel with swimming pool.
10
Andrea
Jan 14, 2025
·
Stayed 2 nights
todo muy limpio y en orden, regresamos pronto
todo muy limpio y en orden, regresamos pronto
10
Joaquín
Sep 3, 2025
·
Stayed 1 night
Muy limpio y excelente ubicación. En un lugar donde hace mucho calor se agradece tener frigobar en la habitación.
Muy limpio y excelente ubicación. En un lugar donde hace mucho calor se agradece tener frigobar en la habitación.
10
Miguel
May 23, 2023
·
Stayed 1 night
Cumple lo que promete. Un cálido recibimiento en recepción, los cuartos de buen tamaño y limpios. No use la alberca porque iba por trabajo pero también se veía en buen estado. Si regreso!
Cumple lo que promete. Un cálido recibimiento en recepción, los cuartos de buen tamaño y limpios. No use la alberca porque iba por trabajo pero también se veía en buen estado. Si regreso!
10
Silvia camila
May 16, 2023
·
Stayed 1 night
Me gusto que estaba muy limpio y amplio las habitaciones
Me gusto que estaba muy limpio y amplio las habitaciones
6
Korynth
Aug 6, 2024
·
Stayed 1 night
If we had paid what the front desk quotes us, I would've been upset. Sheets had stains, floors weren't clean, but ac works great and location was convenient
If we had paid what the front desk quotes us, I would've been upset. Sheets had stains, floors weren't clean, but ac works great and location was convenient
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AI-generated summary based on recent guest reviews
Rooms
Rooms are consistently large and comfortable, with effective air conditioning and some with mini fridges; many guests note hard mattresses. Downsides include weak or no in‑room Wi‑Fi (streaming‑only TVs), limited sound insulation and outside noise, and occasional maintenance issues (hot water, plumbing, broken doors).
Related guest reviews
6
Jenna
Jan 23, 2025
·
Stayed 2 nights
Overall a decent budget stay. We weren’t looking for anything special as planned to be out and about the 2 days we stayed. Pros: AC worked well, beds were comfortable, room was clean and big, reception was super helpful with info Cons: shower sprayed all over the place, no hot water (apparently this was getting fixed?), had to fiddle with toilet to get it to fill and flush, rooms are not insulated well
Overall a decent budget stay. We weren’t looking for anything special as planned to be out and about the 2 days we stayed. Pros: AC worked well, beds were comfortable, room was clean and big, reception was super helpful with info Cons: shower sprayed all over the place, no hot water (apparently this was getting fixed?), had to fiddle with toilet to get it to fill and flush, rooms are not insulated well
6
JULIETA
Jan 29, 2024
·
Stayed 4 nights
La habitación muy amplia y confortable. La cama muy buena. No llega internet en la habitación, con lo cual no se puede utilizar la tv y tampoco el wifi en ningun dispositivo. Una contra también es el ruido externo de la calle pero por sobre todo del restaurant de abajo del hotel que a la noche el volumen de la música es muy alto. También por la mañana muy temprano, 7 AM se escucha ruido del restaurant y es molesto. El personal del hotel es muy amable y servicial.
La habitación muy amplia y confortable. La cama muy buena. No llega internet en la habitación, con lo cual no se puede utilizar la tv y tampoco el wifi en ningun dispositivo. Una contra también es el ruido externo de la calle pero por sobre todo del restaurant de abajo del hotel que a la noche el volumen de la música es muy alto. También por la mañana muy temprano, 7 AM se escucha ruido del restaurant y es molesto. El personal del hotel es muy amable y servicial.
6
Milena
Jan 5, 2023
·
Stayed 19,359 nights
The property is nice and location is good, however the bathroom door was broken and wouldn’t close. The main issue we had is that there is no wifi in the room, it only works in communal areas. This also meant that the TV did not work, as it was Netflix/YouTube only. We let reception know and twice they said they’ll send someone but they never did. I suspect this is a known issue and not something that they feel needs to be resolved.
The property is nice and location is good, however the bathroom door was broken and wouldn’t close. The main issue we had is that there is no wifi in the room, it only works in communal areas. This also meant that the TV did not work, as it was Netflix/YouTube only. We let reception know and twice they said they’ll send someone but they never did. I suspect this is a known issue and not something that they feel needs to be resolved.
8
David
Jan 12, 2023
·
Stayed 1 night
It would be nice if there were some chairs in the rooms but everything else was fine.
It would be nice if there were some chairs in the rooms but everything else was fine.
10
Brianna
Feb 26, 2024
·
Stayed 2 nights
Nice hotel with a chill vibe. Staff was friendly, beds were comfortable, good ac, big rooms. Wifi was not very strong on the second floor.
Nice hotel with a chill vibe. Staff was friendly, beds were comfortable, good ac, big rooms. Wifi was not very strong on the second floor.
8
Adedoyin
Jun 26, 2023
·
Stayed 3 nights
Loved everything about my stay except for the dirty mirror in the bathroom. Staff were very friendly & the beds were super comfy.
Loved everything about my stay except for the dirty mirror in the bathroom. Staff were very friendly & the beds were super comfy.
8
Scott
Feb 11, 2022
·
Stayed 2 nights
Kaab Hotel is very good. It's clean and staff is very accommodating (Isaias and Gaston). The internet was absolutely awful. Almost never worked in the room The TV has NO Cable, so you get to watch Netflix but No Cable makes it useless. The STAFF did it's very best but INTERNET was something they couldn't help GUESTS with.
Kaab Hotel is very good. It's clean and staff is very accommodating (Isaias and Gaston). The internet was absolutely awful. Almost never worked in the room The TV has NO Cable, so you get to watch Netflix but No Cable makes it useless. The STAFF did it's very best but INTERNET was something they couldn't help GUESTS with.
10
Zbigniew
Feb 28, 2023
·
Stayed 1 night
Nie jest to hotel nad samym morzem , ale dobrze położony w centrum Tulum . Ogromne pokoje z tarasem . Jak nie jest śniadanie w cenie to nie warto . Dużo opcji gastronomicznych w pobliżu
Nie jest to hotel nad samym morzem , ale dobrze położony w centrum Tulum . Ogromne pokoje z tarasem . Jak nie jest śniadanie w cenie to nie warto . Dużo opcji gastronomicznych w pobliżu
10
Beatriz Itzel
Aug 5, 2024
·
Stayed 1 night
The amenities and space in the room
The amenities and space in the room
10
Lyndsay
Apr 21, 2025
·
Stayed 4 nights
This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.
This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly and helpful, with staff offering useful local tips and resolving issues for many guests. However, a few report slow responses, check‑in or reservation problems, ignored Do‑Not‑Disturb signs, and delays providing towels.
Related guest reviews
8
cristiano
Mar 12, 2025
·
Stayed 3 nights
Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.
Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.
10
David
Jun 22, 2022
·
Stayed 2 nights
Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!
Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!
8
Bertrand
Jan 7, 2025
·
Stayed 3 nights
L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter
L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter
10
Andrew Jeffrey
Mar 20, 2025
·
Stayed 7 nights
Amazing! Hotel staff was super helpful in recommending places to go/see.
Amazing! Hotel staff was super helpful in recommending places to go/see.
2
Taylor
Feb 12, 2023
·
Stayed 3 nights
Save your money and time and stay else where! We got to the hotel our reservation had been cancel as a no show cause I contacted hotels.com to let them know that I was going to check in the next day... but they couldn't get a hold of the hotel! I tried calling 7 times too and they didn't answer! They emailed me asking what day I was going to check in... I replied tue email 3 times and no reply! When my gf and I got to the hotel we find out the reservation was as marked as a no show and they took our 4 nights money and kept! So I started calling hotels.com for. The next 2 hours they kept hanging up on me not resolving the problem! Pretending to call the front desk but the front desk phone never did ring... after 2:30 we got tired and had to book another room and pay again! So paid twice!! When we got to the room we found out that WAS NO WATER at all!!! NO TOWELLS! AC WASNT GETTING COLD! I had to rinse in the pool cause I had a long flight... then the next day we get up and still no water so we went down stairs and tha was water in the public bathroom so they only turned off our room water! The manager pretending like she didn't know we didnt have water while the whole hotel had water pics bellow
Save your money and time and stay else where! We got to the hotel our reservation had been cancel as a no show cause I contacted hotels.com to let them know that I was going to check in the next day... but they couldn't get a hold of the hotel! I tried calling 7 times too and they didn't answer! They emailed me asking what day I was going to check in... I replied tue email 3 times and no reply! When my gf and I got to the hotel we find out the reservation was as marked as a no show and they took our 4 nights money and kept! So I started calling hotels.com for. The next 2 hours they kept hanging up on me not resolving the problem! Pretending to call the front desk but the front desk phone never did ring... after 2:30 we got tired and had to book another room and pay again! So paid twice!! When we got to the room we found out that WAS NO WATER at all!!! NO TOWELLS! AC WASNT GETTING COLD! I had to rinse in the pool cause I had a long flight... then the next day we get up and still no water so we went down stairs and tha was water in the public bathroom so they only turned off our room water! The manager pretending like she didn't know we didnt have water while the whole hotel had water pics bellow
10
Broden
Jan 18, 2023
·
Stayed 4 nights
On day 3 of 4 they ignored the Do Not Disturb sign to wake me up early morning requesting me to switch rooms. I declined,
On day 3 of 4 they ignored the Do Not Disturb sign to wake me up early morning requesting me to switch rooms. I declined,
2
Ali
Jan 18, 2023
·
Stayed 19,374 nights
They were super slow. Everything was really bad. The only good thing about the hotel: the staff were "trying" to make things better.
They were super slow. Everything was really bad. The only good thing about the hotel: the staff were "trying" to make things better.
10
Marylene
Dec 1, 2024
·
Stayed 3 nights
Tres bel hotel, le propriétaire de l'etablissement nous a conseillé pour toute sorte d'activités. Nous avons adoré notre séjour.
Tres bel hotel, le propriétaire de l'etablissement nous a conseillé pour toute sorte d'activités. Nous avons adoré notre séjour.
10
Sergio
Mar 18, 2025
·
Stayed 5 nights
El mejor servicio que recibimos en todo nuestro viaje por México, un servicio de un hotel 5 estrellas, en especial la atención brindada por Alexis muy amable y atento siempre buscando la manera de apoyarnos con dudas sobre la ciudad, las habitaciones excelentes todo muy bonito y la ubicación es perfecta alejada de ruido y gente pero siempre seguro con supermercado cerca y restaurante
El mejor servicio que recibimos en todo nuestro viaje por México, un servicio de un hotel 5 estrellas, en especial la atención brindada por Alexis muy amable y atento siempre buscando la manera de apoyarnos con dudas sobre la ciudad, las habitaciones excelentes todo muy bonito y la ubicación es perfecta alejada de ruido y gente pero siempre seguro con supermercado cerca y restaurante
10
Lyndsay
Apr 21, 2025
·
Stayed 4 nights
This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.
This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.
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AI-generated summary based on recent guest reviews
Location
Central, convenient base near restaurants, shops and transport (collectivos, taxis, bike rentals), though it’s not by the beach. Several guests mention daytime or evening noise from a nearby bar, school, street or construction.
Related guest reviews
10
JACQUES
Jan 22, 2024
·
Stayed 4 nights
4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.
4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.
8
cristiano
Mar 12, 2025
·
Stayed 3 nights
Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.
Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.
10
Anika
Oct 17, 2023
·
Stayed 3 nights
We enjoyed our stay at the this hotel. It is a lovely property and felt very safe. Its an extremely convenient location to access food places, vendors and nightlife at a great price.
We enjoyed our stay at the this hotel. It is a lovely property and felt very safe. Its an extremely convenient location to access food places, vendors and nightlife at a great price.
10
Cynthia
Sep 4, 2023
·
Stayed 3 nights
Clara the receptionist is the sweetest friendly and helpful! Quite property, clean and love all the plants. Front desk Booked our scooters $40 for 24hrs, gave us recommendations for near by food! Location is 10-15min away from beach & taxis are approx $40-$60 each way.
Clara the receptionist is the sweetest friendly and helpful! Quite property, clean and love all the plants. Front desk Booked our scooters $40 for 24hrs, gave us recommendations for near by food! Location is 10-15min away from beach & taxis are approx $40-$60 each way.
8
Bertrand
Jan 7, 2025
·
Stayed 3 nights
L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter
L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter
10
Bonnie
Nov 24, 2024
·
Stayed 1 night
Great hotel and good location
Great hotel and good location
10
Javier
Jan 20, 2025
·
Stayed 1 night
Buen hotel en zona céntrica. La alberca agradable y la habitación de buen tamaño. Solo fue para una noche y descansamos bien. Cercano al hotel hay muchos lugares para comer o cenar así como tiendas y farmacias.
Buen hotel en zona céntrica. La alberca agradable y la habitación de buen tamaño. Solo fue para una noche y descansamos bien. Cercano al hotel hay muchos lugares para comer o cenar así como tiendas y farmacias.
10
Sabrina
Dec 11, 2022
·
Stayed 1 night
L’emplacement de l’hôtel est extraordinaire. Propre et très agréable d’y séjourner.
L’emplacement de l’hôtel est extraordinaire. Propre et très agréable d’y séjourner.
10
Juan
Jan 28, 2025
·
Stayed 3 nights
Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.
Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.
10
Lyndsay
Apr 21, 2025
·
Stayed 4 nights
This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.
This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.
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AI-generated summary based on recent guest reviews
Dining
On‑site restaurant and bar are convenient, with some guests enjoying breakfasts and drinks by the pool. Repeated complaints cite basic or poor breakfast, delays, confusion over what’s included, and cash‑only payments at the restaurant.
Related guest reviews
10
JACQUES
Jan 22, 2024
·
Stayed 4 nights
4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.
4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.
4
David
Dec 27, 2022
·
Stayed 5 nights
Unfortunately, it all started with the drain not working and there were no other rooms to change to. After much argumentation, we got a congratulatory lunch as compensation. Then it turned out that we got bed lice, which they didn't want to admit it was. Breakfast consisted of fruit, scrambled eggs and American pancakes. If you were there at 8am it was hot, then everything just cooled down. In the end, they became really unpleasant when we wanted tea for breakfast, only coffee was included, so we would have to pay extra for the tea. A sad experience over al.
Unfortunately, it all started with the drain not working and there were no other rooms to change to. After much argumentation, we got a congratulatory lunch as compensation. Then it turned out that we got bed lice, which they didn't want to admit it was. Breakfast consisted of fruit, scrambled eggs and American pancakes. If you were there at 8am it was hot, then everything just cooled down. In the end, they became really unpleasant when we wanted tea for breakfast, only coffee was included, so we would have to pay extra for the tea. A sad experience over al.
10
Daniel
Jan 9, 2024
·
Stayed 1 night
We were just passing through Tulum so we only stayed for one night, but we very much enjoyed the hotel, and ate in the attached restaurant which was very good. Friendly and helpful staff at both the hotel and restaurant.
We were just passing through Tulum so we only stayed for one night, but we very much enjoyed the hotel, and ate in the attached restaurant which was very good. Friendly and helpful staff at both the hotel and restaurant.
4
Hagar
Oct 8, 2022
·
Stayed 1 night
The place is amazing but stuff wasn’t very nice and gave us a feeling we are not welcomed. Breakfast was told it would be at 8 but it only came out at 8:50 and delayed our schedule
The place is amazing but stuff wasn’t very nice and gave us a feeling we are not welcomed. Breakfast was told it would be at 8 but it only came out at 8:50 and delayed our schedule
8
Bertrand
Jan 7, 2025
·
Stayed 3 nights
L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter
L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter
6
mathilde
May 16, 2024
·
Stayed 1 night
On pensait avoir un patio comme sur les photos de notre chambre choisie exprès en supérieure... Le reste est ok Bonne piscine avec des transats en nombre suffisant Le restaurant permet de grignoter ou de boire un jus de fruits au bord de la piscine
On pensait avoir un patio comme sur les photos de notre chambre choisie exprès en supérieure... Le reste est ok Bonne piscine avec des transats en nombre suffisant Le restaurant permet de grignoter ou de boire un jus de fruits au bord de la piscine
8
Thérèse
Feb 27, 2022
·
Stayed 3 nights
Bel hôtel, personnels accueillants. Un problème au niveau des paiements au restaurant car ils n'acceptent pas la carte bleu mais uniquement des paiements en cash.
Bel hôtel, personnels accueillants. Un problème au niveau des paiements au restaurant car ils n'acceptent pas la carte bleu mais uniquement des paiements en cash.
10
Khaled
Mar 6, 2023
·
Stayed 1 night
Hotel is very clean and room is very comfortable. Staff very friendly and good breakfast.
Hotel is very clean and room is very comfortable. Staff very friendly and good breakfast.
8
Suau
Nov 28, 2022
·
Stayed 3 nights
Nous avons passé 3 nuits : chambre parfaite grande, jolie décoration et plusieurs produits de bains. Je ne conseil pas le petit déjeuner : café mauvais et thé payant en plus, pas de jus de fruits, ni de confiture (seul sirop d'érable), ni beurre. Piscine agréable.
Nous avons passé 3 nuits : chambre parfaite grande, jolie décoration et plusieurs produits de bains. Je ne conseil pas le petit déjeuner : café mauvais et thé payant en plus, pas de jus de fruits, ni de confiture (seul sirop d'érable), ni beurre. Piscine agréable.
10
Alberto
Mar 10, 2022
·
Stayed 5 nights
Muy cómodo el hotel y la comida muy rica
Muy cómodo el hotel y la comida muy rica
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AI-generated summary based on recent guest reviews
6
Breanne
Apr 10, 2026
·
Stayed 1 night
This property was ok. I don't think I'd stay there again though. There was black bold in the bathroom, the shower drainage was poor and got all of the bathroom and when I flipped back the sheets there was two tiny stains. Just very sub par.
This property was ok. I don't think I'd stay there again though. There was black bold in the bathroom, the shower drainage was poor and got all of the bathroom and when I flipped back the sheets there was two tiny stains. Just very sub par.
8
Marie
Apr 4, 2026
·
Stayed 2 nights
Kimberly at the front desk was great. She had good recommendations and spoke some English, and what we couldn’t communicate with my bad Spanish or her English, she was super patient to use a translator. The pool was a great hang out and refreshing. The location was so perfect fo getting into town and the mini fridge in my room helped us keep fresh water and some minimal food for snacks and healthier options. The room was spacious and the beds were comfortable. I gave cleanliness a 4 because my room garbage wasn’t emptied while I was there and on the smoking balcony the ash tray was never emptied either. The closet was in the bathroom, which I think was a bad location and hard to use. Also, in the bathroom the sink vanity was worn out from the water and humidity. It was hard to take a shower without making a mess of water because of the half glass. I would stay here again for sure.
Kimberly at the front desk was great. She had good recommendations and spoke some English, and what we couldn’t communicate with my bad Spanish or her English, she was super patient to use a translator. The pool was a great hang out and refreshing. The location was so perfect fo getting into town and the mini fridge in my room helped us keep fresh water and some minimal food for snacks and healthier options. The room was spacious and the beds were comfortable. I gave cleanliness a 4 because my room garbage wasn’t emptied while I was there and on the smoking balcony the ash tray was never emptied either. The closet was in the bathroom, which I think was a bad location and hard to use. Also, in the bathroom the sink vanity was worn out from the water and humidity. It was hard to take a shower without making a mess of water because of the half glass. I would stay here again for sure.
6
Brianna
Dec 10, 2025
·
Stayed 1 night
It took a long time for us to be able to check in at the hotel.
It took a long time for us to be able to check in at the hotel.
6
Eliazar
Nov 26, 2025
·
Stayed 1 night
Cleaner towels, 1 chair seat in room, Tv antena or basic tv channels uptdad floor, it looks basic hotel room. I understand its not 3 star.
Cleaner towels, 1 chair seat in room, Tv antena or basic tv channels uptdad floor, it looks basic hotel room. I understand its not 3 star.
10
Cristina G
Nov 23, 2025
·
Stayed 1 night
Great room very good service
Great room very good service
FAQs about Collection O Kaab Downtown Tulum
Is parking available at the property?
Free self-parking is available on-site, but it is limited.
What type of breakfast is offered and what are the serving hours?
Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee of approximately MXN 120 for adults and children.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including a wheelchair-accessible registration desk and parking. There is also a well-lit path to the entrance.
What is the location of the property in relation to key landmarks?
The property is located in Tulum City Center, just a 4-minute drive from Gran Cenote and 5 minutes from Tulum National Park. It is approximately 1.9 miles from Tulum Mayan Ruins and 2.9 miles from Las Palmas Public Beach.
Does the property have a swimming pool?
Yes, there is an outdoor pool available for guests, with access from 8:00 AM to 10:00 PM.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies regarding free stays are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: 37.75492714312744USD
- 2026-09-18: 30.63827626434326USD
- 2026-09-19: 37.766244062866214USD
- 2026-09-20: 42.554039837524414USD
- 2026-09-21: 37.75492714312744USD
- 2026-09-22: 30.35522213623047USD
- 2026-09-23: 30.365155585479737USD
- 2026-09-24: 30.41482064614868USD
- 2026-09-25: 36.2088715513916USD
- 2026-09-26: 37.747076549133304USD
- 2026-09-27: 36.195124269592284USD
- 2026-09-28: 37.747076549133304USD
- 2026-09-29: 37.747076549133304USD
- 2026-09-30: 37.747076549133304USD
- 2026-10-01: 35.51524359661865USD
- 2026-10-02: 37.747076549133304USD
- 2026-10-03: 34.37891164193726USD
- 2026-10-04: 37.64791253167725USD
- 2026-10-05: 37.747076549133304USD
- 2026-10-06: 35.00849780795288USD
- 2026-10-07: 35.00849780795288USD
- 2026-10-08: 37.64791253167725USD
- 2026-10-09: 37.91958417272949USD
- 2026-10-10: 37.747076549133304USD
- 2026-10-11: 37.747076549133304USD
- 2026-10-12: 37.91958417272949USD
- 2026-10-13: 35.00849780795288USD
- 2026-10-14: 38.53704912652588USD
- 2026-10-15: 37.097369957641604USD
- 2026-10-16: 42.398181942504884USD
- 2026-10-17: NO DATA
- 2026-10-18: 42.59618651196289USD
- 2026-10-19: 42.398181942504884USD
- 2026-10-20: 40.6255388001709USD
- 2026-10-21: 44.786637742126466USD
- 2026-10-22: 39.431785170654294USD
- 2026-10-23: 40.6255388001709USD
- 2026-10-24: 59.109246563110354USD
- 2026-10-25: 63.339580225708005USD
- 2026-10-26: 46.02153705163574USD
- 2026-10-27: 37.113879809265136USD
- 2026-10-28: 37.55743836993408USD
- 2026-10-29: 37.55743836993408USD
- 2026-10-30: 56.995504728271484USD
- 2026-10-31: 41.929213859069826USD
- 2026-11-01: 48.26413178723145USD
- 2026-11-02: 70.807951703125USD
- 2026-11-03: NO DATA
- 2026-11-04: 100.1960733277588USD
- 2026-11-05: 108.15329727172852USD
- 2026-11-06: 87.74054644824218USD
- 2026-11-07: 79.83382682666016USD
- 2026-11-08: 73.95549787158203USD
- 2026-11-09: 52.731657421936035USD
- 2026-11-10: 56.94269243615722USD
- 2026-11-11: 59.74374153594971USD
- 2026-11-12: 87.58083319470215USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 75.22301036694336USD
- 2026-11-16: 47.70815586779785USD
- 2026-11-17: 54.9576548828125USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 8:00 AM to 11:00 PM.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
- Airport shuttle fee: MXN 1519 per vehicle (maximum occupancy 8)
- A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk
Services
Tour Desk
Housekeeping
Safe-Deposit Box
Luggage Storage
Express Check-In/Check-Out
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Garden
Fishing
Pool Outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
General
Room Service
Restaurant
Non-Smoking Rooms
Massage
Body Treatments
Facial Treatments
Family Room
Parking
Parking
Airport shuttle
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi