Hampton By Hilton London Old Street

No access keys, dependent on reception staff to escort everytime and toilets smells inside room

On the whole, a good experience, July 2025 Pros: Great reception and breakfast staff, very helpful and friendly Modern décor, comfortable, spacious bathroom Good fitness room, modern and ample machinery Good location Cons: Strange furnishing choices: no place to hang or stow clothes; no desk/chair in room Breakfast: adequate, not great. Coffee machine a disaster, a real bottleneck; staff sometimes forget that bowls and mugs can’t be seen under the counter.

Second morning was torture. So much noise from 6am. Have a long day ahead and was woken a couple of hours before scheduled ish no reprise in the noise; possibly the gym. Generally a clean and functional hotel; well placed but the noise was a real problem.

We had a nice stay. Room was nice and quiet, bar was good and breakfast very nice and plenty.

The hotel is new and the room was lovely and clean. It had all that you would need including a fridge with complimentary water which was nice. Has a 24 hour bar service and food to order. The staff were really welcoming and helpful which was quite refreshing! We had breakfast in the morning which was ample and had lots of variety. The only criticism would be the scrambled eggs were watery and tasteless but the rest was good. I have told my children we will go there as a family in the next holidays.

Stay was fine. Good for the price especially with breakfast. No frills room. Some stains on the couch. Construction in the area and elevator ding were a little difficult for sleeping.

Great fresh property gym was a bonus

Super clean. Super cool lobby/bar area.

Photo on the website shows a room with a window, I was given a room in the basement with no window. I would have expected the description to explain there was no window. The basement rooms also seem to be under the gym, so there was plenty of banging from about 7am.

No room keys were available due to a technical issue for the entire stay No windows in my room and no advertisement beforehand that this is the case

The used towels that we were expecting to be replaced as we had put them in the shower area, had been hung back up for us to use even although they were still damp. The following day the room wasn’t touched. Don’t think I’ll be going back there soon

Need to improve housekeeping Not follow to do daily routine Cups were not replaced new and no glass wares

Other than the dodge rain shower head needing a deep limescale removal as it wasn’t pouring down but at the weirdest angles; this is a standard Hampton hotel nice beds friendly staff, could look into holding breakfast somewhere other than the lobby and reupholstering sofas in the room. (This was reported at check out)

i liked the room, however the bed was too small for 2 persons i did not like the little flies / mosquitos in the bathroom/toliet

I had a most enjoyable stay over the weekend. It was my first experience of staying at a Hilton hotel, and I would not hesitate to book again or recommend to a friend. Staff were exceptionally friendly, helpful, and welcoming; the buffet breakfast was lovely with plenty of options (cereals, fresh fruit salad, yogurt, pastries, waffles, all the expected full english components etc); and the room was lovely and clean, with a comfortable bed & large TV. All round, a 10/10 stay. Thank you!

Super clean. Super cool lobby/bar area.

I booked a 7 night stay for parents who are 76 & 86. They told me that the bathroom flooded one morning but they had to wait 2 hours for the maintenance guys to start their shift before getting help. No one even tried to assist them earlier. My parents literally had to clean up the flood by themselves. Then there was the issue of the toilet getting clogged up almost everyday. Food wise, a poor selection for breakfast and very limited options for snacks in between. Luckily, there was a small market a few doors down and a local sainsburys not too far away. It was sad to hear my parents complaints because my husband and I stayed at a Hampton Inn in Warsaw in august and it was a wonderful experience - clean, great food, excellent facilities. There is clearly an inconsistency in caliber.

Room was lovely and clean. Staff was super nice. Very close to a train station. Super convenient.

the room was spotless and the staff was very nice.

Hotel is new so everything is in perfect condition. Hotel is spotlessly clean and rooms are basic but comfortable and with a fridge and 55” TV. Breakfast very good and staff are friendly.

Don’t pay for a window, mine as frosted which doesn’t seem right when they’re charging for it. Nice clean new hotel with friendly staff. Pillows weren’t comfortable.

The hotel is modern and clean. The lobby, where breakfast is served, is very nicely set up. The room was also nice, however we didn't like that its only window was covered with a non translucent plastic, so there was no view. There were lots of options for breakfast and it was well organized. The hotel is located more than an hour from Heathrow airport.

Lovely size room with sofa area.

Hotel was great - really modern and stylish rooms. When we arrived we weren’t greeted by the staff in a very welcoming way. The lady behind the desk barely said hello before asking for ID. Another lady was putting stock away behind the desk and she was so polite and welcoming and thanked us for choosing to stay with them which was lovely! We were given our room key and when we got to the room we realised we had been given the accessible room. We didn’t request this so we were a bit confused as to why we weren’t told when she gave us our key. The room was situated directly next to the lift so unfortunately this meant it was very loud throughout the night with people coming home. This inconvenienced us slightly as we had an early morning half marathon so needed a good nights sleep. I have stayed in this hotel previously with absolutely no complaints. Breakfast is great and the rooms are comfortable and modern.

Breakfast was great. The staff were kind. The rooms are very small. They are cramped. The staff couldn't give any advice because they don't know anything about the neighborhood.

Great location, breakfast, clean room, a little small for 2 people but overall great stay!

Rooms are in the basement, smells like a basement, no mobile signals.

The rooms are great, small but there is a huge plasma screen tv. My maid never cleaned my room properly or replenish refreshments on my final day. Thirty minutes walk to St Paul’s cathedral. A few restaurants near by. Breakfast was very good but limited healthy options such as fruit. Fairly noisy a night. I probably won’t book this hotel again 😔

Clean hotel. Breakfast is included. Many of the rooms don’t have windows.

A very clean room comfy bed wi-fi not very good

Dear Hotel Manager, I am writing to express my disappointment with the recent experience I had during my stay at your establishment. As a loyal patron of Hilton, I have always held the brand in high regard for its exceptional service and commitment to customer satisfaction. However, my recent visit has left me deeply dissatisfied. Upon arriving at the hotel, my companion and I encountered an issue with the toilet in our disability-adapted room, as it failed to flush properly. We promptly reported this matter to the reception desk, where we were assured that someone would address the issue promptly. Despite multiple assurances, including one after our return from dinner, the problem remained unresolved. The lack of action by your staff was not only frustrating but also unacceptable, especially given the specific needs associated with a disability-adapted room. Despite our repeated requests for assistance, it seemed as though our concerns were not being taken seriously. This disregard for our comfort and well-being is not in line with the standards I have come to expect from Hilton. Furthermore, I was disheartened by the response I received when I voiced my concerns to the hotel manager. Instead of addressing the issue with urgency and empathy, it felt as though my complaints were dismissed, and a token gesture of 500 Hilton points was offered as compensation.

I was very happy with the hotel itself and the area it was located in. However I did not appreciate how the staff member in the morning of my departure was towards me and my partner. I was stopped by being shouted at while I was walking away from the hotel after checking out. When I asked why I was stopped, their excuse was because they wanted to double check my email confirmation. Shocking as this was done when I was checking in and wasn’t sure why it had to be done twice when checking out. I was escorted back in the hotel and the reception was not polite at all.

I had a most enjoyable stay over the weekend. It was my first experience of staying at a Hilton hotel, and I would not hesitate to book again or recommend to a friend. Staff were exceptionally friendly, helpful, and welcoming; the buffet breakfast was lovely with plenty of options (cereals, fresh fruit salad, yogurt, pastries, waffles, all the expected full english components etc); and the room was lovely and clean, with a comfortable bed & large TV. All round, a 10/10 stay. Thank you!

The hotel is well-located and clean, making it a convenient choice for exploring the area. However, the experience was marred by the extremely unfriendly staff. Upon arrival, we were not greeted, and there was no sense of warmth or hospitality. The reception staff were unhelpful and appeared cold and irritated, which really left a negative impression. The overall attitude from the team was disappointing, as we expected a more welcoming atmosphere at a Hilton property. Despite the good location and cleanliness, the lack of customer service made the stay less enjoyable.

My family and I recently stayed here during our trip to London. While the hotel itself offered affordability, cleanliness, and a convenient location, our experience was marred by an unfortunate encounter with a member of the staff that left us deeply disappointed. During breakfast, my wife politely requested if the lactose-free milk we had brought for our lactose-intolerant daughter could be warmed up. We were met with outright rudeness from a staff member responsible for the breakfast/kitchen area. Despite our explanation and past experiences in other hotels where such requests were accommodated with grace, she adamantly refused, citing a policy against warming outside food. It was not the policy itself that upset us, but rather the lack of compassion, manners, and customer-centric approach displayed by the staff member. Her dismissive attitude and unwillingness to find a solution left our daughter feeling sad and unwelcome. We have stayed in numerous hotels in the past, and never have we encountered such poor treatment. In previous experiences, hotel staff have gone above and beyond to accommodate dietary restrictions, sometimes offering simple solutions like providing warm water for guests to warm their own milk. However, the staff member here seemed uninterested in finding a compromise or even considering our needs. While we appreciated the affordability, cleanliness, and excellent location of the hotel,this part gave us a bad experience

I booked a 7 night stay for parents who are 76 & 86. They told me that the bathroom flooded one morning but they had to wait 2 hours for the maintenance guys to start their shift before getting help. No one even tried to assist them earlier. My parents literally had to clean up the flood by themselves. Then there was the issue of the toilet getting clogged up almost everyday. Food wise, a poor selection for breakfast and very limited options for snacks in between. Luckily, there was a small market a few doors down and a local sainsburys not too far away. It was sad to hear my parents complaints because my husband and I stayed at a Hampton Inn in Warsaw in august and it was a wonderful experience - clean, great food, excellent facilities. There is clearly an inconsistency in caliber.

Staff were fantastic

The staff were exceptional so helpful pleasant and friendly. Room was clean and fresh and the sound proofing which was advertised was so good. Very central location.

I can’t say enough good things about our stay at this hotel. The staff was amazing and Kyle at the front desk, helped us out tremendously throughout our stay . The breakfast in the morning was amazing. Our room was clean and comfortable . I can say our expectations were exceeded with this hotel . Cheers !

Staff were really helpful and friendly.

The hotel was good, the breakfast was great. About the location; its not that far to the old street underground maybe like a 5-10 minute walk and the area of the hotel is nice. If youre hungry at nights you can find many places to eat. Thank you

Good location close to Old Street underground station

Great location, breakfast, clean room, a little small for 2 people but overall great stay!

Truly fantastic, great central location but on a quiet and safe side road. The room was lovely, very clean and well decorated. We had one of the lower ground rooms with no window - but it totally didn’t feel like it as it was well lit and very comfortable. The staff were lovely and welcoming and the breakfast was really good too. Would certainly recommend

Room was lovely and clean. Staff was super nice. Very close to a train station. Super convenient.

Great location, close to Shoreditch/Hoxton and 5 minutes from Old Street station. Added bonus of being just off main road so quiet at night with no traffic noise. Friendly staff, comfortable room, had an enjoyable stay.

Peaceful location.

Very good location

Great hotel in a great location. Had a full English breakfast buffet and very helpful staff. Only a 10 minute walk to the underground with plenty of pubs, shops and restaurants along the way.

This is a lovely hotel with a good location. The staff are very welcoming, helpful and friendly. The reception area, bar and restaurant has a stylish interior. My room was clean and a decent size. You can easily travel to this hotel from St Pancras via Bus .. there is a bus stop very close to the hotel. Dining options are available nearby including Nandos and KFC. Old Street station (underground tube station ) is a 10 minute walk away also. Overall this hotel has good transport links and it is a nice place to stay if you prefer a quieter area of London. The breakfast was nice and it included vegan options and an amazing Waffle Station! I had the limited edition pumpkin waffles which were scrumptious and toppings included were maple syrup, marshmallow, chocolate buttons and sprinkles. I would definitely stay here again :).

Served without doubt the worst burger I've ever eaten. I ordered a beef burger but the receipt said it was a vegan faux burger. I pointed that out before the order went to the kitchen, but they insisted it would be beef and then, when it arrived and had the consistency of foam rubber and the taste of rotting mug beans, they insisted it was beef.

Great hotel. Smart design. Very comfortable room. Very clean. Good service. Breakfast could be better - tiny plates; awful sausages and dry eggs, terrible coffee.

I had a most enjoyable stay over the weekend. It was my first experience of staying at a Hilton hotel, and I would not hesitate to book again or recommend to a friend. Staff were exceptionally friendly, helpful, and welcoming; the buffet breakfast was lovely with plenty of options (cereals, fresh fruit salad, yogurt, pastries, waffles, all the expected full english components etc); and the room was lovely and clean, with a comfortable bed & large TV. All round, a 10/10 stay. Thank you!

Stayed for 1 night for a work trip. Everything is clean, rooms are lovely. Breakfast options good at the buffet. Definitely recommend.

Room with window on 6th floor was great, staff overall very helpful and friendly. Great location very close to tube and many restaurants nearby including a Sainsbury’s local. Breakfast was only let down - hot breakfast needs to improve especially the sausages (poor quality and rubbery might be better fried not air fried) and more options for eggs required (only scrambled egg available), fruit salad didn’t taste fresh.

Really nice, new hotel. Staff was very nice and accommodating. The breakfast was great and had a wide range of options. Only a few minutes walk to the Old Street tube station and some really great food options in the area. I would definitely stay here again.

What is wrong with Hilton? How can you serve the same breakfast every single living day? I stayed 6 days and all days were the same. The staff was ok, i experienced better

The hotel is lovely, reasonably central, clean, tidy and the staff were absolutely fantastic. The breakfast was awful, barely warm and only a side plate was offered. I’d stay again but would get breakfast out.

Breakfast items were not replenished frequently enough, and the quality of the hot breakfast items was not brilliant, and the coffee was not fantastic either. The room, amenities and location of the hotel were all great, and the hotel was clean and nicely presented. The staff were friendly and helpful

This is a lovely hotel with a good location. The staff are very welcoming, helpful and friendly. The reception area, bar and restaurant has a stylish interior. My room was clean and a decent size. You can easily travel to this hotel from St Pancras via Bus .. there is a bus stop very close to the hotel. Dining options are available nearby including Nandos and KFC. Old Street station (underground tube station ) is a 10 minute walk away also. Overall this hotel has good transport links and it is a nice place to stay if you prefer a quieter area of London. The breakfast was nice and it included vegan options and an amazing Waffle Station! I had the limited edition pumpkin waffles which were scrumptious and toppings included were maple syrup, marshmallow, chocolate buttons and sprinkles. I would definitely stay here again :).