Canopy by Hilton Chicago Central Loop

Very comfortable bed, nice layout of room, clean, and love the Nespreso machine in the room and access to hydration station

The hotel itself is nice and staff. However there is no onsite parking, which it states on Expedia and the parking is $75 per day not $65 as listed. Also, I was charged a $75 incidental fee per day which is not listed. They also charged me another $50 the morning of check out, that they could not explain but said it was just a holding fee and would be returned.

Pretty quiet and safe. The staff was kind and helpful however no room service available or not giving Uber Eats option to deliver to the room or lobby was a let down. Overall nice experience!

Charming hotel with a great location right next to the Sears Tower. Great staff and cozy, clean room. There’s a rooftop bar as well.

Only 1 working elevator caused delays going up and having to wait multiple cycles before there was enough space to get on to go down.

Pleasantly surprised. Busy hotel with a lot of tourists but very quiet. Nice gym equipment.

Very good hotel. The front desk staff were fast, the housekeeping services were great, and the room was excellent. It was spacious and clean. The bed was extremely comfortable, the TV was big, and the coffee was the best we've had at a hotel. The shower was huge! Although, the info about the parking is misleading since the hotel has no parking. The only parking there is half a block away. Make sure to reserve it ahead of time. Overall, fantastic hotel.

The hotel is beautiful and upscale. The bar was lively when we arrived in the late evening. Our room was clean and comfortable. The area around the hotel is vibrant and feels very safe. We enjoyed the plentiful breakfast options (for purchase). We also enjoyed lunch at the Seville restaurant, which is on the top floor of the building, with lovely outside seating on the rooftop.

The staff was excellent. My only complaint was that there was no room service for dining.

Room was very clean. Hotel amenities were great except there was no microwave

Very comfortable and clean room.

The hotel and my room were lovely and in a good location. The issue I had was with the bedding, the pillows STANK! Not a little, A LOT! I rang the front desk to let them know and they said to put them outside the front door to be picked up. At that point I also asked that all the bedding be changed and the pillows have double pillow cases put on them. When I got back that night all the pillows were back on the bed, they did not have double pillow cases on them, they still smelled, and the bedding did not look as if it had been changed. I called the front desk and they sent someone to get the pillows. I kept the ones that I thought were ok but after laying on them for a minute I noticed the same smell. Now I want to be clear, it was not a light smell, I literally had to wrap two "clean towels" around the pillow and by morning the smell was so strong I could smell it when I was standing away fron the bed. The reason they smell is because they are old down pillows.After moisture gets in down they start to stink, especially ater they are heated up from your body touching them. Additionally, after washing my face and drying it with the folded hand towel I noticed brown stains all over the side that was folded inward, gross. That towel should have never been put out. And last, the staff lacks professionalism. When asked questions they are very "short." as if you are bothering them. I exclude Marquez from the complaint, he was great. The woman who checked me out was good as well.

The room was not clean. The shower had a used toothbrush in it and the washroom mirror had greenish stains all over. Other than some parts of the room being not clean, we were satisfied with our stay.

Room was very clean , housekeepers ask you if you need anything at any moment.

The hotel is beautiful: a historic building and is wondefully decorated. It is across the street from the Willis Tower (used to be called the Sears Tower), a Giordano's, and a Dunkin Donuts. We used Uber, so I don't know about parking or L stops. There is a casual restaurant (more of a coffee shop) in the lobby where I ate an incredible avocado toast with lox and microgreens and a coffee on our final morning as well as a pretty awful slice of cake on our first night. I think there's a restaurant atop o the hotel but we didn't try it - there's too many great restaurants in Chicago to visit! Though the hotel is very clean, I noticed about an hour after we checked in that our sheets were stained. I called the front desk and they said they would send housekeeping. We went out for dinner and when we got back the sheets had not been changed. When I called down again, a guy arrived with sheets but told us we had to change them ourselves because housekeeping was gone for the night. This was somewhere around 9 pm and the replacement sheets were also stained. For the next 2 hours we changed rooms 3x because of stained sheets...it was ridiculous and the staff was apathetic and unapologetic. We kept the do not disturb sign on the door so that we wouldn't get our bedding changed to something stained. This soured our stay but because we prepaid we were stuck. We spoke to the manager upon checkout, who was apologetic, comped our breakfast, and mentioned giving us points for a free night.

Excellent room, very clean

Very cute hotel, and very convenient location. But one thing I had an issue with was that the comforter in our room had old blood stains on them. Sadly, we had been using the comforter for 2 nights already before we even noticed the blood stains. When we reported it to the hotel concierge and asked for it to be replaced, they did not seem surprised or bothered by this and showed lack of care. We tried our best to brush it off because the thought of it was really disgusting.

Room was spotless and smelled great! Staff was welcoming and informative.

Location was great to get around to various attractions. Bed was comfortable and water temperature and pressure was perfect. The only issue was that the bed linens had small blood stains on them. Hotel staff brought up fresh sheets, but did not change them for us. Turndown the following day had a pillow case with small blood stains again. I feel that I would stay at a different hotel next time, as they should be checking the state of linens before utilizing them in rooms. Maybe we just had bad luck, but it was disconcerting to say the least.

The room was spotless and hotel services were excellent.

What a convenient area for the hotel to be located in. When staying here, choose the Landmark room. It's so worth the extra money because the cheaper rooms are more inward without a great vieew.

Lovely room. Great wifi.

Nice, clean room. Comfortable bed. Noisy A/C

Had a wonderful stay at this beautiful hotel. The room felt like a home away from home ahead of an important audition that I had. Super close to my audition site as well as the train to and from the airport. Bonus points for an excellent shower. The walls were a little thin, but that’s a hotel for ya. Great digs—would recommend

Spacious room, quite clean and modern. Short walk from Union Station. Missing TV remote. Took us a while to figure everything out. TV had paywall for everything, so it went unused.

I checked in and was given a room key, but the room was already occupied. I was given another room key, which was good. The room (1206) was relatively small and narrow. The chair was too close to the TV in the space allowed. I chose the hotel because it was just a short walk from the train station.

The room had historic charm and was stylish but the light switches took some getting used too. We had a figure out which switch turned off sections of the room and electrical sockets. Eco friendly but be careful or you might not charge your phone.

This hotel was a great location and reasonably priced. That said, the thermostat is a dummy thermostat and doesn’t control the temperature in the room. The shower head seemed to leak /drip large amounts of water randomly throughout the night which was very loud.

I do really like staying at canopy and this was my second time so I do suggest to book the Landmark view!!

Beautiful hotel, love the aesthetic. Great amenities. Quiet even though right next to the train. Good blackout curtains. Only change would be, bed not that comfortable. Would definitely stay again.

My pregnant wife (six and a half months) and I booked a stay at Canopy by Hilton Chicago Central Loop from July 19 to July 22, 2024, for my birthday and a babymoon. We arrived at 9 AM, knowing check-in was at 3 PM, intending to leave our luggage and explore Chicago. However, a Microsoft server outage prevented check-in, and we were assured it would be resolved soon. After visiting Willis Tower and returning three hours later, the system was still down. At 9 PM, the issue persisted. The front desk manager, Johnnica, said manual check-in was impossible and suggested finding another hotel. We searched for over an hour, finding either no availability or exorbitant prices. I contacted Hilton Customer Care but was disconnected after a 39-minute call. Exhausted, we had nowhere to sleep by 11:20 PM. Desperately, I explained to Johnnica that we might have to sleep on the lobby sofas, receiving no empathy. Fortunately, a blonde woman named Liz or Lisa appeared and found us a room at Hilton Garden in the same building. Surprisingly, Johnnica checked us in, despite previously saying nothing could be done. While grateful to Liz/Lisa, the overall experience at Canopy was disappointing. The lack of service and empathy was overwhelming, especially on my birthday. I hope this review prompts hotel management to establish contingency plans for such situations.

Staff was great and very helpful

Location cleanliness staff price! Perfect stay

I had a disappointing experience at The Canopy. When I checked in around 10:30 PM, the front desk staff was unfriendly and rushed through the explanation of everything, which made the environment feel uncomfortable. Once I got to my room, I was surprised by how thin the walls were; I could hear noise from the neighboring rooms, including a couple next door having sex and loud music from below. It reminded me of my college days, which isn’t what I expected. The windows also didn’t block out street noise, so I could hear alarms and the train passing by. The service throughout my stay felt unprofessional. It took about 20 minutes to check out and have my bags held. I also missed the breakfast cutoff by just seven minutes, and the staff wouldn’t let me buy a croissant, which seems unusual for a café. When I ordered a latte, I received a pre-made coffee with milk instead, which was disappointing since I know exactly what I’m looking for. On a positive note, the decor is nice, and the location next to Union Station is convenient. However, if you're looking for a quality hotel experience, I wouldn't recommend staying here.

What a beautiful hotel, with excellent customer service! The staff really cared about making sure all of our needs were met. We thought the room was one of the cleanest and nicest rooms we’ve stayed in. It was quiet, and the bed was comfy. The on site restaurant had delicious options for meals, and great drinks. We appreciated the texts from staff, and they quickly answered any questions we had. We also really appreciated the luggage storage as we checked out hours before our train was scheduled to depart. The proximity to Union Station was very convenient. I highly recommend staying here, we can’t wait to stay again!

Overall, enjoyed the stay at this hotel! First night was a bit rough since did a late check-in and there was no one at the desk when we arrived - there was only 1 staff member working the check in desk that evening and she was stationed at the Hilton Garden Inn next door. Just keep in mind they have limited staffing in the evening so check-in may take longer than expected. The room was clean and comfortable, with access to a water station nearby to fill up a glass bottle included in the room. So many food options nearby and the Sears Tower is right across the street!

We often come to this hotel because the rooms are lovely, as if the hotel space, and close to events we go up; however our room is never ready at check in time. This happens every time, even when coming later than the normal check in time. I wish this was something they could figure out because it is frustrating when you have reservations and timed events and want to get into your room to get ready

The front desk staff were amazing

Check in was easy; early check in was allowed.

It was nice. The front desk lady was a rude though

Nice location, quick walk to anywhere

Great location if you are riding the Amtrak.

Loved the mid-century vibe. Easy access from the interstate, close to dining and shopping. Would definitely stay again.

Charming hotel with a great location right next to the Sears Tower. Great staff and cozy, clean room. There’s a rooftop bar as well.

Beautiful hotel. Easy check-in and check-out. Convenient if you’re taking the train.

2nd stay and was as excellent as before. Cool art deco-y style and proximity to Union Station were my personal favorites.

My stay at Canopy was overall very pleasant. I checked in late at night. There's no real load in area. The hotel was clean and in a really nice area close to everything. Great location. Perfect for what I needed.

Very clean, in a great spot. Walkable distance to magnificent mile.

Right next to Willis tower, easy walk from Union station. Beautiful rooms with big windows, just add breakfast to all stays and I'd say it's a killer deal. It is anyways really but we can have high hopes.

Beautiful property located next to Willis Tower and a short walk from plenty of other attractions.

Nice room but limited food/breakfast options.

Loved the staff at this hotel! It is a great vibe and the food and bar is awesome.

Second time here. Food and drinks are expensive but had a great time there

Good property with a great checkin. Later the bartenders were OK. I wish they served breakfast earlier for early birds.

The only thing missing from this hotel was an ice bucket in the rooms. Also, they have a bar and restaurant however, they close very early especially on weekends and the holiday. 4th of July weekend and the bar closes early! It would be great if you stayed open longer!

Great friendly service, beautiful rooms, great location. Wish the bar had stayed open later than 11.

Great location for the city transportation options. Short walk to good restaurants and attractions. Comfortable and a great breakfast option rather than use the Hilton buffet next door, with a chef producing quality food

The hotel is beautiful and upscale. The bar was lively when we arrived in the late evening. Our room was clean and comfortable. The area around the hotel is vibrant and feels very safe. We enjoyed the plentiful breakfast options (for purchase). We also enjoyed lunch at the Seville restaurant, which is on the top floor of the building, with lovely outside seating on the rooftop.

The staff was excellent. My only complaint was that there was no room service for dining.

Loved the room, it was comfortable and clean. The bartenders in the lobby bar were excellent, breakfast was good, and the location was convenient for work.