Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive

We were overall disappointed in our stay and definitely do not consider this a 5 star hotel. Pros: Beautiful grounds, great amenities, friendly staff, lots of activities for kids. Cons: The beds were uncomfortable and pillows smelled terrible. We even swapped the pillows for 4 more but the new ones smelled as well. It made us not want to spend time in our room and caused very poor sleep. The kids club was very simple and did not look appealing on first glance. My kids ended up liking it due to the activities but it was overall lacking. No playground on the grounds. The babysitter situation that they advertise is not a "babysitting service" but is off-duty hotel employees. We were looking forward to using this but ended up not using it as it made us uncomfortable. There were several hours a day where food was not available and happened to occur when my kids and I were really hungry! There is always room service available but options did not look good and the one time we tried to order it they tried to confirm our order about 3 times, over 30 minutes so we ended up cancelling it as we knew it would take at least another 30 minutes to hour to arrive. it would be nice if there was one restaurant or cafe that was open at all hours of the day. Overall, we were disappointed and will not be returning.

Rooms and the whole property is very clean, quiet and beautiful. Amenities are unfortunately lacking, ai wish they would have some music on the pool and in the evening. Food was ok

Service was great, food was very good, staff were excellent! However, even though we chose the family selection, which built for families, it’s mainly families with kids 4-5 and up.. the place is not so accessible for younger kids, had to carry the baby and stroller up / down the stairs often and not much to do for younger age. No shallow water pools for babies..

The staff was excellent; always willing to lend a hand or direct you to where you needed to go. Every need was taken care of for my entire family of 20, including a special beach bonfire for my 70th birthday celebration. Food was great and butlers arranged dinners for 5 consecutive nights at different restaurants where we could all dine together. All guests had swim out rooms so we could visit each other in the pools outside our beach front rooms. Everyone raved about the trip and no one wanted to leave. Hats off to Grand Palladium Family Selection team, especially Gerardo and our butlers. We will be back!

10-10