Name: Residence Inn by Marriott Winston-Salem Hanes Mall
Address: 3885 Oxford Station Way, Winston-Salem, North Carolina, United States of America, Winston-Salem, North Carolina, US
Price range: US$151–US$417 per night
Rating: 8.65

What guests think

At Residence Inn by Marriott Winston-Salem Hanes Mall, travelers frequently praise the welcoming staff and handy location near shops and dining, while feedback on cleanliness and breakfast varies from spotless and tasty to missed housekeeping, supply gaps, and unappealing options.

Room experiences differ, with several noting noise from neighbors, dogs, or AC, and a few mentioning dated touches, small TVs, or cluttered layouts. Facilities are mixed: the fitness room draws praise, but the pool has been closed or out of order at times, one elevator has been down, and multiple reviews confirm there is no hot tub. Expect an apartment-style stay with useful in-room amenities, though overall polish can vary by room and timing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Fitness room draws praise, but facilities are inconsistent: the pool has been closed or out of order at times, one elevator was down, and reviews clarify there is no hot tub.

Related guest reviews

4

Amber

16 Jun 2024

·

Stayed 2 nights

Arrived to check in after midnight (we are in town for travel baseball) and our room was still dirty. After 45 or so minutes we had the room, but the manager and another staff member cleaned our room. The manager was apologetic- didn’t excuse the fact this room had been booked in advance and they were aware of us coming. The room was nice even though it was not the cleaniest, surrounding rooms were SUPER noisy all hours of the night…and the pool was CLOSED….

10

Amelia

4 Aug 2023

·

Stayed 2 nights

Fitness room was great!! And the people are so friendly!! We enjoyed our stay, location was convenient with things too do around!

10

Edward

2 Jul 2025

·

Stayed 1 night

Really nice Hotel overall. Ladies in the breakfast kitchen were very friendly and kept everything stocked. Rooms were clean although a little mold in shower. Nice pool and area. We would stop there again

10

Joseph

16 Apr 2023

·

Stayed 1 night

Place is legit. Very clean, nice rooms. The free breakfast in the morning was probably the best I ever had. Only thing was on Expedia it says there is a hot tub but there is not one. The actual hotel website does not say there is a hot tub I should have checked with them first but other than that highly recommend!!

6

Scott

7 Aug 2024

·

Stayed 5 nights

Pool and 1 Elevator were out of order. Shortage of towels, TP, klennix, clothes hangers,… Staff were very friendly.

8

Jamese

4 Aug 2024

·

Stayed 6 nights

No pool in August is very disappointing. Plus, one elevator working during the busy season was a major inconvenience.

8

Theron

29 Nov 2023

·

Stayed 1 night

Desk agent was great. Especially since Expedia said the room was a private spa hot tub room, which it was not. Was told there are no hot tubs in any rooms in the hotel. So, if it has pictures or description of having one on Expedia, then it is incorrect. They have a large walk in shower in studio rooms or a small tub/shower for handicap accessible rooms.

4

laszlo

20 Mar 2024

·

Stayed 1 night

Checked in and the place is not as advertised. The listing shows Hot Tub and there is not one. The listing also shows a lobby bar and lounge but it has no functional or open bar lounge. The room was dirty and the fridge was not cleaned in a long time and had a science experiment of moldy food in the fridge. Notified front desk and they did nothing about it nor offered any kind of a discount. Very poor services.

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Cleanliness

Many guests found rooms and common areas very clean, but housekeeping is inconsistent, with reports of dirty furnishings, stained linens, pests (ants), and rooms not ready at check-in.

Related guest reviews

4

Amber

16 Jun 2024

·

Stayed 2 nights

Arrived to check in after midnight (we are in town for travel baseball) and our room was still dirty. After 45 or so minutes we had the room, but the manager and another staff member cleaned our room. The manager was apologetic- didn’t excuse the fact this room had been booked in advance and they were aware of us coming. The room was nice even though it was not the cleaniest, surrounding rooms were SUPER noisy all hours of the night…and the pool was CLOSED….

6

Sarai

19 Aug 2025

·

Stayed 1 night

The employee that helped us with check-in did what he needed to do, but was not the dude to be working with people. No smiles, barely any manners or politeness. The woman who helped us check out was much more suited for the job. Eye contact, engagement and a smile goes a long way. The room was fine - the bathrooms and bedding were clean and tidy. The sitting area and kitchenette needed some extra attention. Kitchen floor was sticky, the sink had some build-up where sink meets counter, couple of the dishes were not cleaned entirely. Finally, there was some glass / metal shavings right outside our door which was leftover from a repair man. An associate came up and vacuumed the bits up and thankfully we caught it before our barefooted kids walked through it. The associate at checkout, mentioned earlier, gladly gave us a discount and apologized. We slept well, got cleaned up and had a safe place to stay, but felt we overpaid due to the lack of attention to cleanliness and safety.

10

LaKeisha

22 Feb 2026

·

Stayed 1 night

Very clean rooms, updated amenities, friendly helpful staff.

10

Monica

15 Dec 2025

·

Stayed 1 night

Friendly Front Desk Clerks, Clean Rooms & Good Breakfast items. This was my 3rd time staying & I will be staying again soon!

8

rochelle

6 Oct 2025

·

Stayed 2 nights

my room couldve been cleaner

10

Edward

2 Jul 2025

·

Stayed 1 night

Really nice Hotel overall. Ladies in the breakfast kitchen were very friendly and kept everything stocked. Rooms were clean although a little mold in shower. Nice pool and area. We would stop there again

10

Holly

6 Apr 2025

·

Stayed 2 nights

We love staying here. This time our room was not the cleanest, but we do appreciate the extra space in the suites that accommodates our family of 5. Staff is 10/10 and made up for any flaws in the room.

4

Tracy

9 Nov 2025

·

Stayed 1 night

Sofa bed was very dirty when pulled out and had so many stains. No extra sheets or pillows. Pillows for queen bed were super flat. The bathroom tub wall looked like it hadn’t had a good thorough cleaning in a long time. Piece of one of the walls in the room was torn. Shower curtain had stains and the top was frayed and worn.

10

Margaret

29 Nov 2025

·

Stayed 3 nights

the room was very clean, The staff were super polite and helpful. The breakfast was very tasty. loved the fireplace going in the Lobby it was like a touch of home. we are making this our go to hotel when we visit Winston Salem North Carolina

4

laszlo

20 Mar 2024

·

Stayed 1 night

Checked in and the place is not as advertised. The listing shows Hot Tub and there is not one. The listing also shows a lobby bar and lounge but it has no functional or open bar lounge. The room was dirty and the fridge was not cleaned in a long time and had a science experiment of moldy food in the fridge. Notified front desk and they did nothing about it nor offered any kind of a discount. Very poor services.

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Rooms

Suites are generally spacious and apartment-like with kitchens, yet several guests reported noise from neighbors, dogs, or AC, and a few noted dated touches, small TVs, or cramped layouts.

Related guest reviews

10

Antonio

10 Aug 2025

·

Stayed 1 night

AC noisey

4

Jack

7 May 2024

·

Stayed 5 nights

Our room was extremely loud and our last night there was horrible. People above us were jumping around from 9:30pm-1:30am. Despite 3 calls to front desk it continued and disrupted our stay and sleep. It is unlikely we would stay here again

8

Dorinda

9 Apr 2023

·

Stayed 1 night

The stay was nice, there were dogs barking all night so that was a different experience for me.

6

Lee

7 Apr 2023

·

Stayed 1 night

Decent hotel but internet was horrible. Not good for a busy trip.

10

Holly

6 Apr 2025

·

Stayed 2 nights

We love staying here. This time our room was not the cleanest, but we do appreciate the extra space in the suites that accommodates our family of 5. Staff is 10/10 and made up for any flaws in the room.

4

Robert

7 May 2024

·

Stayed 2 nights

No housekeeping if you only stay two nights. Poor breakfast availability. TV too small and inconveniently placed. No facial tissues available.

10

Orpha

12 Jan 2023

·

Stayed 19,364 nights

I enjoyed the warm hospitality of the staff, they seemed happy to answer questions and had bright smiles as they served. The atmosphere of my room feel clean and inviting. I like the benefits of the full kitchen and the spacious layout of the room. The location was excellent for a business trip and local shopping. I will definitely return many times.

4

Alex

26 Nov 2023

·

Stayed 1 night

Trying to cram too many things into such a small room. Very cluttered.

8

Estephanie

1 Dec 2025

·

Stayed 5 nights

Great customer service, the rooms need to be upgraded and the breakfast was really bad and had no flavor . Good location for shopping and eating out

10

Angel

3 Dec 2023

·

Stayed 1 night

This is a full suit, has everything you need for ayour stay . Big rooms big living are and kitchen, it does even have a standard size refrigerator, big closets. We loved.

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Service

Staff are widely described as friendly, welcoming, and professional, with quick help on issues; however, some guests encountered unhelpful interactions or unresolved problems such as billing or policy disputes.

Related guest reviews

10

Yorkiana Mercedes

8 May 2023

·

Stayed 1 night

Good area, close to the highway and hotel looked very clean and new. Staff were friendly and professional. I would absolutely staff there again.

6

Sarai

19 Aug 2025

·

Stayed 1 night

The employee that helped us with check-in did what he needed to do, but was not the dude to be working with people. No smiles, barely any manners or politeness. The woman who helped us check out was much more suited for the job. Eye contact, engagement and a smile goes a long way. The room was fine - the bathrooms and bedding were clean and tidy. The sitting area and kitchenette needed some extra attention. Kitchen floor was sticky, the sink had some build-up where sink meets counter, couple of the dishes were not cleaned entirely. Finally, there was some glass / metal shavings right outside our door which was leftover from a repair man. An associate came up and vacuumed the bits up and thankfully we caught it before our barefooted kids walked through it. The associate at checkout, mentioned earlier, gladly gave us a discount and apologized. We slept well, got cleaned up and had a safe place to stay, but felt we overpaid due to the lack of attention to cleanliness and safety.

10

LaKeisha

22 Feb 2026

·

Stayed 1 night

Very clean rooms, updated amenities, friendly helpful staff.

10

Monica

15 Dec 2025

·

Stayed 1 night

Friendly Front Desk Clerks, Clean Rooms & Good Breakfast items. This was my 3rd time staying & I will be staying again soon!

10

Vicki

10 Oct 2025

·

Stayed 1 night

The staff was amazing and we really enjoyed a nice quiet night there.

10

Winnie

12 Nov 2024

·

Stayed 5 nights

I have stayed at quite a few hotels these past 50 years that I have been away from Winston-Salem and my experience at this one was one of the best. You have a very friendly staff at the residence Inn I don’t remember the name of the lady that processed to be in, but she was excellent as well as Ashley in the dining area. I will be staying there from now on.

10

Margaret

29 Nov 2025

·

Stayed 3 nights

the room was very clean, The staff were super polite and helpful. The breakfast was very tasty. loved the fireplace going in the Lobby it was like a touch of home. we are making this our go to hotel when we visit Winston Salem North Carolina

8

Vicki

9 Dec 2025

·

Stayed 1 night

The entire second floor smelled like marijuana was being smoked in the halls. While I understand that there isn't much the staff can do once a person has caused this issue, a little oh I am sorry would go a long way. Instead, the clerk said she would pass it on to the next staff.

10

Sonya

20 May 2023

·

Stayed 1 night

We had a problem with our bathroom and the young lady at the desk handled it really quickly.

10

Lila

30 Apr 2023

·

Stayed 1 night

All staff were friendly and professional, easy to approach with any questions or concerns. Spotless with comfortable furnishings. Nice breakfast with some unique options.

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Location

Consistently praised for convenience near shops, restaurants, highway access, and the convention center; walkable to many options.

Related guest reviews

10

Ivy

7 Aug 2024

·

Stayed 6 nights

I like the convenience of the property to the convention center.

10

Yorkiana Mercedes

8 May 2023

·

Stayed 1 night

Good area, close to the highway and hotel looked very clean and new. Staff were friendly and professional. I would absolutely staff there again.

10

Amelia

4 Aug 2023

·

Stayed 2 nights

Fitness room was great!! And the people are so friendly!! We enjoyed our stay, location was convenient with things too do around!

10

Robert

13 Oct 2025

·

Stayed 1 night

Walking distance to many restaurants & shops. Front desk staff was great.

10

Greg

19 Apr 2025

·

Stayed 1 night

Very nice and convenient

10

JERMAINE

19 Aug 2024

·

Stayed 6 nights

The location is perfect with all the excessible shops and dining options around.

10

Orpha

12 Jan 2023

·

Stayed 19,364 nights

I enjoyed the warm hospitality of the staff, they seemed happy to answer questions and had bright smiles as they served. The atmosphere of my room feel clean and inviting. I like the benefits of the full kitchen and the spacious layout of the room. The location was excellent for a business trip and local shopping. I will definitely return many times.

10

JaQuinta

24 Oct 2025

·

Stayed 2 nights

I thoroughly enjoyed my stay! This location was convenient in many ways with endless options of stores and restaurants in the vicinity. Perfectly located! Upon check-in/checkout, the front desk agent was pleasant! I am looking forward to returning for a solo getaway soon to simply relax! Also, I hope to book for WSSU's HOCO '26!

10

Steve

15 Jun 2023

·

Stayed 1 night

Very nice and clean hotel in a good location

8

Estephanie

1 Dec 2025

·

Stayed 5 nights

Great customer service, the rooms need to be upgraded and the breakfast was really bad and had no flavor . Good location for shopping and eating out

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Dining

Breakfast feedback is mixed, ranging from well stocked and tasty to bland or limited in availability.

Related guest reviews

10

Max

1 Jun 2024

·

Stayed 1 night

Thoroughly enjoyed my stay. The breakfast was great and hit the spot. Will definitely be back.

6

Mats

16 Nov 2024

·

Stayed 14 nights

The breakfast was not good.

10

Monica

15 Dec 2025

·

Stayed 1 night

Friendly Front Desk Clerks, Clean Rooms & Good Breakfast items. This was my 3rd time staying & I will be staying again soon!

10

Edward

2 Jul 2025

·

Stayed 1 night

Really nice Hotel overall. Ladies in the breakfast kitchen were very friendly and kept everything stocked. Rooms were clean although a little mold in shower. Nice pool and area. We would stop there again

8

William

25 Jun 2024

·

Stayed 1 night

4/5 - was missing the soap/shampoo/ conditioner bottles in the rest room. No big heal. Got more brought in. Our tub drained so slow … so you ended up bathing in dirty bath water. That was not good. Other than that great place to stay. Good breakfast.

10

Joseph

16 Apr 2023

·

Stayed 1 night

Place is legit. Very clean, nice rooms. The free breakfast in the morning was probably the best I ever had. Only thing was on Expedia it says there is a hot tub but there is not one. The actual hotel website does not say there is a hot tub I should have checked with them first but other than that highly recommend!!

4

Robert

7 May 2024

·

Stayed 2 nights

No housekeeping if you only stay two nights. Poor breakfast availability. TV too small and inconveniently placed. No facial tissues available.

10

Margaret

29 Nov 2025

·

Stayed 3 nights

the room was very clean, The staff were super polite and helpful. The breakfast was very tasty. loved the fireplace going in the Lobby it was like a touch of home. we are making this our go to hotel when we visit Winston Salem North Carolina

10

Lila

30 Apr 2023

·

Stayed 1 night

All staff were friendly and professional, easy to approach with any questions or concerns. Spotless with comfortable furnishings. Nice breakfast with some unique options.

8

Estephanie

1 Dec 2025

·

Stayed 5 nights

Great customer service, the rooms need to be upgraded and the breakfast was really bad and had no flavor . Good location for shopping and eating out

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $202	2	3
4 $155	5 $161	6 $161	7 $161	8 $161	9 $181	10 $181
11 $161	12 $161	13 $161	14 $161	15 $417	16	17
18 $349	19 $326	20	21 $161	22 $162	23 $182	24 $182
25 $162	26 $162	27 $161	28 $161	29 $162	30 $413	31 $406

Residence Inn by Marriott Winston-Salem Hanes Mall

About this property

Location

Room options

Studio Suite, Multiple Beds

Studio Suite, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Studio Suite, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Studio Suite, Multiple Beds (Mobility Accessible, Tub)

Suite, 1 Bedroom (Hearing Accessible)

Studio Suite, 1 King Bed with Sofa Bed

Studio Suite, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom

Studio Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 1 Bedroom (Mobility Accessible, Tub)

Studio Suite, Multiple Beds (Hearing Accessible)

Guest reviews of Residence Inn by Marriott Winston-Salem Hanes Mall

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Winston-Salem Hanes Mall

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $285
20 $154	21 $167	22 $175	23 $166	24 $161	25 $175	26 $170
27 $153	28 $161	29 $151	30 $161