Hotel La Pergola

We picked this hotel because of the pictures showing it is directly on the water with a beautiful patio because we love to sit outside as often as possible. When we checked in, we were told the restaurant was closed for dinner for the season so we would need to go back into town for dinner. For that reason, the following day, we had a late lunch then decided to pick up some snacks and a bottle of wine to enjoy on the patio. We were told we would not be allowed to use it for eating or drinking even though it was completely empty and there was no food service. It is such a beautiful spot but they greatly limit their guests enjoyment of it. The hotel is quite a distance and a difficult walk from the ferry. It would have been worth it had we been able to enjoy its greatest amenity. We also spoke to another couple at breakfast who were very disappointed with how they were treated for another reason. This could really be a great place but it’s not now. I would not stay there again.

I was greeted aggressively upon arrival and criticized for my check-in time, which was completely unacceptable. Although presented as a hotel, La Pergola does not have a 24-hour reception and I was forced to pay an additional €97 simply to access my accommodation. The hotel offers no reasonable alternative in the event of flight, transportation, or travel delays, leaving the guest with no choice but to pay an exorbitant penalty. I consider this charge abusive and misleading, especially if it is not clearly disclosed before booking. Lack of transparency, disrespectful service, and a policy that unfairly penalizes guests for circumstances beyond their control. I strongly do not recommend this hotel.

The hotel itself and property was beautiful. We would recommend the location and room with balcony to anyone heading to Bellagio, but the staff were stuck up & arrogant. It’s like they didn’t want you there… We were told check in was at 13:30 but were unable to get our room until 14:00. While we waited staff offered a snack of meats, breads, and cheeses, but were not told that we would be charged for it. The next day the front desk staff asked if we wanted to pay for our snack, which would cost 55 euros! Unbelievable — we would not have taken the snack if we had known. They have the worst hospitality we have had while in Italy. It’s sad because it is a beautiful place, and has so much potential.

The place is excellent. It is a former convent located right next to the lake, and breakfast is included. The only thing to keep in mind is that it’s quite a walk from the ferry terminal. You can either take the stairs or follow the longer road used by cars. There are also taxis available if you need one because of your luggage. Without luggage, it’s a very pleasant and scenic walk.

Unforgettable Grand Canal stay This charming one-bedroom apartment on the Grand Canal was everything we hoped for and more. Spacious, well maintained, and spotless - you could tell the hosts take real pride in the property. The full kitchen let us cook a romantic dinner and enjoy it with the most amazing canal views right from our window. Waking up to that scenery felt unreal. Authentic, clean, comfortable, and right on the water. If you want to live Venice, not just visit it, book this place. Great communication with the host .