The Fives Beach Hotel & Residences by 5th Avenue
From
$360
/ night
Select dates to see prices and availability
From
$360
/ night
About this property
The Fives Beach Hotel – À la Carte All Inclusive is a luxurious resort located in Playa del Carmen, in the heart of Mexico’s breathtaking Riviera Maya, just 40 minutes from Cancun International Airport.
Offering spacious one-, two-, and th...
Location
At The Fives Hotels & Residences, located in the Riviera Maya, you can get delighted by the exquisite gastronomy in our restaurants and bars led by our award-winning chefs.
Restaurant
24-Hour Reception
Babysitting / Child Services
Business Center
Room Service
Concierge
Location
Fraccionamiento El Limonar,Xcalacoco,77710 Playa del Carmen,Quintana Roo,MX, Playa del Carmen, Mexico
Room options
1
Room Deluxe
Room details
Single Superior Garden View
1
Apartment Three Bedrooms
Room details
4
One Bedroom Penthouse Residence Triple
Room details
Sleeps 4
1087 ft²
BalconyKitchenExtra Bed(s) (On Request)
4
Suite Three Bedrooms
Room details
Sleeps 8
1550 ft²
BalconyKitchenExtra Bed(s) (On Request)Mini Bar
Room Deluxe Garden View
Quadruple Deluxe
Sleeps 4
Double Two Bedrooms
Sleeps 4
Apartment Garden View
Single Deluxe
Double Garden View
Sleeps 4
Apartment Superior Three Bedrooms
Apartment Premium
Quadruple Standard
Sleeps 4
Family Room Standard
Sleeps 8
1
Suite One Bedroom
Room details
Sleeps 8
Double Classic
Sleeps 4
Double Deluxe Garden View
Sleeps 4
Room One Bedroom with Views
Double Deluxe
Sleeps 4
Double Accessible-Queen Size Bed
Sleeps 4
4
Two Bedroom Penthouse Residence C5
Room details
Sleeps 5
1281 ft²
BalconyKitchenExtra Bed(s) (On Request)
Quadruple Superior with Double Bed
Sleeps 4
1
Apartment One Bedroom
Room details
Room Luxury
Double Deluxe with Views
Sleeps 4
4
Three Bedroom Penthouse Residence C7
Room details
Sleeps 7
1582 ft²
BalconyKitchenExtra Bed(s) (On Request)
Double Or Twin Premium
Sleeps 6
Room Standard
Double Or Twin One Bedroom
Sleeps 6
Family Room Premium
Sleeps 8
Room Premium with Views
Apartment Classic
Suite King Size Bed
Sleeps 8
Apartment Garden View Two Bedrooms
Room One Bedroom
Room Deluxe Two Bedroom
Single Deluxe Garden View
Room Superior
Room with Views
1
Apartment Two Bedrooms
Room details
8
Suite Two Bedrooms
Room details
Sleeps 8
1152 ft²
BalconyKitchenExtra Bed(s) (On Request)Mini Bar
Double Executive King Bed
Sleeps 4
Suite Premier Two Bedrooms
Sleeps 8
1
Suite Penthouse
Room details
Sleeps 8
Double Deluxe King Bed
Sleeps 4
Double Or Twin Deluxe Two Beds
Sleeps 6
Suite Deluxe One Bedroom
Sleeps 8
Double Or Twin Executive
Sleeps 6
11
One Bedroom Swim Up Residence Double
Room details
Sleeps 2
710 ft²
BalconyAir ConditioningKitchenBathroom
Junior Suite Standard
Sleeps 5
Suite King Bed One Bedroom
Sleeps 8
Room Penthouse
Room Pool View
Triple One Bedroom
Sleeps 3
Studio Standard
Sleeps 5
Double Single Use Standard
Room Classic
Suite Accessible King Size Bed
Sleeps 8
Room Basement
Double Or Twin Two Beds
Sleeps 6
Apartment Premium with Views
Double Or Twin Deluxe Garden View
Sleeps 6
13
One Bedroom Residence Double
Room details
Sleeps 3
1119 ft²
BalconyAir ConditioningKitchenBathroom
Room Two Bedrooms
4
Three Bedroom Residence C7
Room details
Sleeps 7
1550 ft²
BalconyKitchenExtra Bed(s) (On Request)
Apartment Executive One Bedroom
Triple Standard
Sleeps 3
Double Or Twin Deluxe
Sleeps 6
Suite One Bed
Sleeps 8
Single Superior
Double Premium
Sleeps 4
Double Classic King Bed
Sleeps 4
Apartment Deluxe Garden View
Room Club
Apartment Penthouse
Apartment Standard
Double Or Twin Superior with Views
Sleeps 6
Room Pool View One Bedroom
Suite Presidential
Sleeps 8
Double Three Bedrooms
Sleeps 4
Single Two Bedrooms
Double Or Twin Pool View
Sleeps 6
Apartment Luxury Two Bedrooms
Single Deluxe City View
Double One Bedroom
Sleeps 4
Room Run of House
13
One Bedroom Penthouse Residence Double
Room details
Sleeps 4
710 ft²
BalconyAir ConditioningKitchenBathroom
Twin Premium
Sleeps 4
Double Or Twin Capacity 2
Sleeps 6
Apartment Premium One Bedroom
5
Two Bedroom Penthouse Residence C6
Room details
Sleeps 6
1281 ft²
BalconyKitchenExtra Bed(s) (On Request)
4
One Bedroom Swim Up Residence Single
Room details
710 ft²
BalconyAir ConditioningKitchenBathroom
3
One Bedroom Residence C3
Room details
Sleeps 3
710 ft²
BalconyKitchenExtra Bed(s) (On Request)
Single Superior City View
8
Two Bedroom Penthouse Residence C4
Room details
Sleeps 4
1281 ft²
BalconyAir ConditioningKitchenBathroom
Apartment Executive
Apartment Luxury
Single Three Bedrooms
Room Deluxe Sea View
5
Three Bedroom Penthouse Residence C8
Room details
Sleeps 8
1582 ft²
BalconyKitchenExtra Bed(s) (On Request)
Apartment Superior One Bedroom
Apartment Superior Two Bedrooms
Suite Garden View
Sleeps 8
Double Or Twin Deluxe City View
Sleeps 6
Apartment Classic One Bedroom
Double Accessible King Size Bed
Sleeps 4
Double Or Twin Superior City View
Sleeps 6
Double Sea View
Sleeps 4
Room Deluxe Capacity 2
Single Standard
Double Or Twin with Double Bed
Double Superior
Sleeps 4
Apartment Capacity 5 Two Bedrooms
Room Premium
6
Three Bedroom Penthouse Residence C6
Room details
Sleeps 6
1582 ft²
BalconyAir ConditioningKitchenBathroom
Double Single Use Superior
Suite Standard
Sleeps 8
Suite with Double Bed
Sleeps 8
Single Luxury
Single One Bedroom
Double Or Twin Two Bedrooms
Sleeps 6
Suite Two Queen Beds
Sleeps 8
Apartment Deluxe Three Bedroom
Room Honeymoon
Double Or Twin Superior
Sleeps 6
Twin Standard
Sleeps 4
Room Deluxe Three Bedroom
Apartment Executive Garden View
Single Pool View
10
Deluxe Single
Room details
527 ft²
BalconyAir ConditioningKitchenBathroom
Double with Terrace
Sleeps 4
Double Queen Size Bed
Sleeps 4
Double Premium King Bed
Sleeps 4
Quadruple Premier
Sleeps 4
Suite Deluxe Two Bedroom
Sleeps 8
Double Or Twin Luxury
Sleeps 6
Double Or Twin Three Bedrooms
Sleeps 6
4
One Bedroom Swim Up Residence C3
Room details
Sleeps 3
710 ft²
BalconyKitchenExtra Bed(s) (On Request)
Room Executive
Room Three Bedrooms
Twin Accessible
Sleeps 4
Apartment Deluxe Two Bedroom
Triple Superior Sea View
Sleeps 3
Apartment Garden View One Bedroom
Junior Suite Accessible King Size Bed
Sleeps 5
4
Three Bedroom Residence C6
Room details
Sleeps 6
1550 ft²
BalconyAir ConditioningKitchenBathroom
Double Luxury
Sleeps 4
Room Executive Garden View
Double Executive
Sleeps 4
Family Room Executive
Sleeps 8
Double King Size Bed
Sleeps 4
Double Single Use Deluxe
Quadruple Accessible-Queen Size Bed
Sleeps 4
Room Deluxe One Bedroom
Double Deluxe Queen Bed
Sleeps 4
4
One Bedroom Residence Single
Room details
1119 ft²
BalconyAir ConditioningKitchenKitchenette
Room Garden View
Double Superior Queen Bed
Sleeps 4
Double Or Twin Capacity 1
Sleeps 6
Room Garden View Two Bedrooms
Double with Views
Sleeps 4
9
Deluxe Double
Room details
Sleeps 2
527 ft²
BalconyAir ConditioningKitchenBathroom
Apartment Pool View
Room Garden View One Bedroom
Double Accessible
Sleeps 4
Double Run of House
Sleeps 4
Suite Executive Three Bedrooms
Sleeps 8
Apartment Loft
Suite Three Beds
Sleeps 8
Twin Executive
Sleeps 4
13
One Bedroom Penthouse Residence Single
Room details
1119 ft²
BalconyAir ConditioningKitchenBathroom
5
Three Bedroom Residence C8
Room details
Sleeps 8
1550 ft²
BalconyKitchenExtra Bed(s) (On Request)
Suite Executive
Sleeps 8
Suite Deluxe
Sleeps 8
Apartment Classic Garden View
Room Accessible
Apartment with Double Bed
Suite Queen Size Bed
Sleeps 8
Double Or Twin Premier with Views
Sleeps 6
Single Superior with Views
Double Or Twin Deluxe with Views
Sleeps 6
8
Two Bedroom Residence C5
Room details
Sleeps 4
1152 ft²
BalconyKitchenExtra Bed(s) (On Request)
8
Two Bedroom Residence C4
Room details
Sleeps 4
1152 ft²
BalconyAir ConditioningKitchenBathroom
8
Two Bedroom Residence C6
Room details
Sleeps 4
1152 ft²
BalconyKitchenExtra Bed(s) (On Request)
Junior Suite with Views
Sleeps 5
Double Pool View
Sleeps 4
Double Standard
Sleeps 4
Studio King Size Bed
Sleeps 5
Double Or Twin Standard
Sleeps 6
Guest reviews of The Fives Beach Hotel & Residences by 5th Avenue
7.7
Good
Based on 199 verified reviews
Who stays here?
Business
1%
Couple
28%
Family
54%
Group
15%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
Reviews of The Fives Travelers at The Fives Beach by YPJ-All Inclusive describe a scenic, family-friendly resort with clean grounds, multiple pools and lively entertainment, generally friendly staff, and many dining choices, but frequent dinner queues and occasional venue closures.
Read moreWas this helpful?
What guests think
Reviews of The Fives Travelers at The Fives Beach by YPJ-All Inclusive describe a scenic, family-friendly resort with clean grounds, multiple pools and lively entertainment, generally friendly staff, and many dining choices, but frequent dinner queues and occasional venue closures.
Several guests report paid add-ons and timeshare pressure that dilute the all-inclusive feel. Rooms are often spacious, but some are dated or have maintenance issues like weak air-conditioning, leaks, broken fixtures, or hot-water problems. The jungle-and-beach setting is beautiful yet spread out, and the shoreline can be rocky or affected by seaweed. Overall, expect a lively stay with lots to do, though some upkeep and logistics may feel uneven.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple pools, a beachside infinity pool, lively entertainment, and shuttles help guests move around the large grounds. Drawbacks include paid daybeds and other extras (coffee/ice cream), occasional venue closures for events, limited seating, and waits for carts.
Related guest reviews
10
Nicholas
Jan 1, 2025
·
Stayed 7 nights
Great week spent at this resort. Staff was friendly and helpful. Restaurants were good but very busy so long waits at time to eat. We were never able to eat a the Italian restaurant because what times were too long. Other than that, an amazing week at the resort. We stayed in a three bedroom penthouse which was perfect for our family. Gym was well equipped, 24 hours.
Great week spent at this resort. Staff was friendly and helpful. Restaurants were good but very busy so long waits at time to eat. We were never able to eat a the Italian restaurant because what times were too long. Other than that, an amazing week at the resort. We stayed in a three bedroom penthouse which was perfect for our family. Gym was well equipped, 24 hours.
10
Helen
Feb 3, 2025
·
Stayed 5 nights
Pool, beach, property was excellent! Lots of food options. Service was great. Had some entertainment at night but was lacking during the day at the pool and beach. Need to change the music they play during the day at the pool/ beach.
Pool, beach, property was excellent! Lots of food options. Service was great. Had some entertainment at night but was lacking during the day at the pool and beach. Need to change the music they play during the day at the pool/ beach.
10
Daniel
Jun 14, 2024
·
Stayed 3 nights
This place was amazing, super friendly, food was great and super clean, lots of fun activities during the day and evening
This place was amazing, super friendly, food was great and super clean, lots of fun activities during the day and evening
6
Shawn Michele
Feb 27, 2024
·
Stayed 6 nights
The property is beautiful and staff are great. The restaurants are small and don’t take reservations. Dinner every night was chaotic. The infinity pool was the most active but seating there was limited. They have put Bibb Eads everywhere in charge you an absorbent fee to be able to use them. So seating at the main pool is extremely limited and a real pain to get they charged you money for ice cream and special coffees instead of having it as part of the all inclusive. They just nickel and dime you wherever they could. I would not go back.
The property is beautiful and staff are great. The restaurants are small and don’t take reservations. Dinner every night was chaotic. The infinity pool was the most active but seating there was limited. They have put Bibb Eads everywhere in charge you an absorbent fee to be able to use them. So seating at the main pool is extremely limited and a real pain to get they charged you money for ice cream and special coffees instead of having it as part of the all inclusive. They just nickel and dime you wherever they could. I would not go back.
10
Ryan
Jun 23, 2024
·
Stayed 7 nights
We had an excellent stay this week even with the terrible weather. The staff was amazing from the time we arrived. They were so polite and helpful. The new villas and the pool area were amazing. Our kids didn’t want to leave. Thank you for a great week and allowing us to unwind.
We had an excellent stay this week even with the terrible weather. The staff was amazing from the time we arrived. They were so polite and helpful. The new villas and the pool area were amazing. Our kids didn’t want to leave. Thank you for a great week and allowing us to unwind.
8
Yolanda
Dec 3, 2023
·
Stayed 4 nights
The Bad: The transportation to and from the airport isn’t included in stay. The children’s food options are not great. It’s not all inclusive they like to offer you things not included so they can charge you. Some restaurants are not included and some bars are not included so be mindful. You have to make restaurant reservations ahead of time and are rude about walkins. There seems to be a lot of weddings and they close parts of the resort for them. including access to the only store in the resort. At the restaurants it’s hard to get good service getting refills are hard. The Good: The resort is beautiful and well kept. The staff is friendly. All areas are kept clean! The rooms are spacious (we had a 2br suite). The resort is kid friendly! Great for families. They do have several activities and things to do. The beach is well kept and gorgeous!
The Bad: The transportation to and from the airport isn’t included in stay. The children’s food options are not great. It’s not all inclusive they like to offer you things not included so they can charge you. Some restaurants are not included and some bars are not included so be mindful. You have to make restaurant reservations ahead of time and are rude about walkins. There seems to be a lot of weddings and they close parts of the resort for them. including access to the only store in the resort. At the restaurants it’s hard to get good service getting refills are hard. The Good: The resort is beautiful and well kept. The staff is friendly. All areas are kept clean! The rooms are spacious (we had a 2br suite). The resort is kid friendly! Great for families. They do have several activities and things to do. The beach is well kept and gorgeous!
10
Ilka
Oct 3, 2023
·
Stayed 4 nights
Wonderful resort with excellent services. Many dining options. Pools everywhere. The natural setting is fantastic, your can observe monkeys and other animals in their natural habitat. A trip to paradise!!!
Wonderful resort with excellent services. Many dining options. Pools everywhere. The natural setting is fantastic, your can observe monkeys and other animals in their natural habitat. A trip to paradise!!!
4
Faris
May 2, 2024
·
Stayed 5 nights
Despite being all inclusive, this place loves to upsell you extra charge for amenities that make the stay inconvenient. For example, they take up half the space surrounding the pool for beds that they make you pay a ridiculous amount for, and you can’t find space to lay for free bc space is limited, so people are always waking up early and reserving the free seats, if you’re up to the pool after 10am good luck finding a spot. Our ambassador never talked to us so we missed out on some of the things that were included in our reservation simply because no one told us about. Beach was all rocky with no place to swim in it. If you’re going for the beach don’t stay at this resort.
Despite being all inclusive, this place loves to upsell you extra charge for amenities that make the stay inconvenient. For example, they take up half the space surrounding the pool for beds that they make you pay a ridiculous amount for, and you can’t find space to lay for free bc space is limited, so people are always waking up early and reserving the free seats, if you’re up to the pool after 10am good luck finding a spot. Our ambassador never talked to us so we missed out on some of the things that were included in our reservation simply because no one told us about. Beach was all rocky with no place to swim in it. If you’re going for the beach don’t stay at this resort.
10
Sheryel
Jun 1, 2025
·
Stayed 3 nights
The property was very clean and kept. We enjoyed the entertainment that was convenient to guest in the evening. The staff was very helpful and pleasant. However, it would be nice to see more available seating for all evening events, as it was on the Sunday (5/25/25) and more stops for trolley to pick up for guest to get around/tour the property. Also, the late night places to serve or have access to finger foods from bars verses only room service being when guest are having drinks simple finger food is available. Nonetheless, we enjoyed The Fives Beach Hotel.
The property was very clean and kept. We enjoyed the entertainment that was convenient to guest in the evening. The staff was very helpful and pleasant. However, it would be nice to see more available seating for all evening events, as it was on the Sunday (5/25/25) and more stops for trolley to pick up for guest to get around/tour the property. Also, the late night places to serve or have access to finger foods from bars verses only room service being when guest are having drinks simple finger food is available. Nonetheless, we enjoyed The Fives Beach Hotel.
10
Alexis
Jul 15, 2024
·
Stayed 5 nights
Giving the resort a 5 because of its rating based on being a 4.5 star hotel! The food choices were AWESOME! There were maybe a few items I didn’t LOVE, but overall I loved most of the food. There’s tons of food options (they make fresh tacos and pizza right in front of you by the pool as well) and the resturaunts and the service and staff are excellent which made our stay the best and the drinks were good as well! What influences my rating most is how much there is to do! The hotel always has events and fun things planned so you never get bored (silent disco, pool foam parties, big fiesta brunches, casino nights etc) and it’s super lively day and night and family friendly. We went as a childless young couple and still had an amazing time. The negatives: the beach isn’t the BEST beach, they did an amazing job cleaning up the seaweed during seaweed season and the water was gorgeous, but it’s not the best beach in my opinion but the infinity pool overlooking it made up for that. The resturaunts sometimes had long wait times but at an all inclusive, makes sense. Overall, we will be returning to the fives!
Giving the resort a 5 because of its rating based on being a 4.5 star hotel! The food choices were AWESOME! There were maybe a few items I didn’t LOVE, but overall I loved most of the food. There’s tons of food options (they make fresh tacos and pizza right in front of you by the pool as well) and the resturaunts and the service and staff are excellent which made our stay the best and the drinks were good as well! What influences my rating most is how much there is to do! The hotel always has events and fun things planned so you never get bored (silent disco, pool foam parties, big fiesta brunches, casino nights etc) and it’s super lively day and night and family friendly. We went as a childless young couple and still had an amazing time. The negatives: the beach isn’t the BEST beach, they did an amazing job cleaning up the seaweed during seaweed season and the water was gorgeous, but it’s not the best beach in my opinion but the infinity pool overlooking it made up for that. The resturaunts sometimes had long wait times but at an all inclusive, makes sense. Overall, we will be returning to the fives!
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many describe the property and rooms as clean, but feedback is inconsistent. Reports include musty or moldy odors, bathroom mildew, sewage or water smells, flies near buffets, pests, and occasional missed housekeeping restocks.
Related guest reviews
2
Naomi
May 15, 2023
·
AVOID! NOT AS ADVERTISED I typically don’t write reviews but I’m so upset I want to make sure no one else makes the mistake of going here. I came for my bachelorette with 3 other girls and this was our experience: - None of the food was on ice and 3/4 of us got food poisoning the first night - At 3am on our last night there our room filled with sewage and the resort didn’t help we had to mop it up with towels while sitting in an inch of sewage water - There are zero activities to do here and half of the restaurants that are featured on their website don’t exist - The staff are beyond rude. We wanted to do the tequila tasting but didn’t want to drink full shots we just wanted to taste the tequila. They kicked us out of the tasting because we couldn’t do 4 shots in a row each. Overall the resort is filthy. I’m not sure what happened maybe it’s a result of COVID but please look elsewhere. DO NOT stay here.
AVOID! NOT AS ADVERTISED I typically don’t write reviews but I’m so upset I want to make sure no one else makes the mistake of going here. I came for my bachelorette with 3 other girls and this was our experience: - None of the food was on ice and 3/4 of us got food poisoning the first night - At 3am on our last night there our room filled with sewage and the resort didn’t help we had to mop it up with towels while sitting in an inch of sewage water - There are zero activities to do here and half of the restaurants that are featured on their website don’t exist - The staff are beyond rude. We wanted to do the tequila tasting but didn’t want to drink full shots we just wanted to taste the tequila. They kicked us out of the tasting because we couldn’t do 4 shots in a row each. Overall the resort is filthy. I’m not sure what happened maybe it’s a result of COVID but please look elsewhere. DO NOT stay here.
10
Jonathan Timothy
Jun 27, 2025
·
Stayed 4 nights
Overall was a beautiful setting staff was super accommodating. Couldn’t enjoy the beach due to the seaweed, but the amenities and cleanliness was impeccable.
Overall was a beautiful setting staff was super accommodating. Couldn’t enjoy the beach due to the seaweed, but the amenities and cleanliness was impeccable.
8
jayson
May 26, 2025
·
Stayed 5 nights
The staff was great they were always around to help. The food choices were good other than they only had the Buffet in the morning. As an all inclusive, they did not have coffee available all day. The rooms were clean. The only complaint I have is we didn’t have hot water for a few days I notified the front desk and never heard anything back. The door that separates the bed room from the sitting room fell off its track and was extremely heavy trapped us in our room. We had to have her daughter come rescue us. We called the front desk to have them fix it and hadn’t fixed it after two days. I think the front desk had very poor communication.
The staff was great they were always around to help. The food choices were good other than they only had the Buffet in the morning. As an all inclusive, they did not have coffee available all day. The rooms were clean. The only complaint I have is we didn’t have hot water for a few days I notified the front desk and never heard anything back. The door that separates the bed room from the sitting room fell off its track and was extremely heavy trapped us in our room. We had to have her daughter come rescue us. We called the front desk to have them fix it and hadn’t fixed it after two days. I think the front desk had very poor communication.
6
Hans
Mar 3, 2025
·
Stayed 3 nights
Property shows clear signs of lack of maintenance throughout the property. My room had damaged shower controls, cracked/chipped tiles. The ice cream store has, what looks like, mold growing on one of the walls where water is intruding when it rains.
Property shows clear signs of lack of maintenance throughout the property. My room had damaged shower controls, cracked/chipped tiles. The ice cream store has, what looks like, mold growing on one of the walls where water is intruding when it rains.
6
Dewayne
Aug 2, 2024
·
Stayed 6 nights
The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite. Here is an honest assessment: Pros: The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach. Cons: The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting. Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.
The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite. Here is an honest assessment: Pros: The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach. Cons: The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting. Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.
2
Maria
Sep 21, 2023
·
Stayed 4 nights
The water in the room had a very bad smell to the point that goes to the entire and one day we had no water at all.
The water in the room had a very bad smell to the point that goes to the entire and one day we had no water at all.
2
Jamie
Jan 26, 2025
·
Stayed 7 nights
No hot water in rooms. Very limited dining. My whole family got sick. Nobody cared when u mentioned concerns. Room keys stopped working several times during stay. We ate the same thing for 3 days due to no other food options but room service. Long walk to the beach. Had to pay for seating at beach.
No hot water in rooms. Very limited dining. My whole family got sick. Nobody cared when u mentioned concerns. Room keys stopped working several times during stay. We ate the same thing for 3 days due to no other food options but room service. Long walk to the beach. Had to pay for seating at beach.
4
Thomas
Sep 3, 2023
·
Stayed 6 nights
The property was beautiful with reference to the outdoor environment, nature, the natural habitat and maintenance of it you can tell they are very clean. However the overall experience was poor, the lack of communication, the food is horrible, the process for scheduling for reservation a total mess everything has to be done through the ambassador who messed up on two occasions, restaurant assume we were lying and wouldn’t service us stating that they couldn’t accommodate 2 people when clearly that restaurant was not even half full. The communication with reception who directed us back to the ambassador for our concerns because it was out of their hands what kind of customer service is that and the food it’s not cooked by no chef the best is breakfast and those cooks that make those yummy scrambled eggs and the pizza makers by the beach and pool but everything else is like vague and general. They should have a Mexican section at all times in the restaurant we are in Mexico and not these simple everyday vegetables and fruits. I believe they had tacos but in the morning so it’s a bit confusing at least I don’t like tacos in the morning and the rooms step it up a notch barely any decorations the signs look like a child painted blocks on a canvas and the room view totally blocked by the huge trees they should touch it up in a way that we can see something but it’s nothing but branches and trees.
The property was beautiful with reference to the outdoor environment, nature, the natural habitat and maintenance of it you can tell they are very clean. However the overall experience was poor, the lack of communication, the food is horrible, the process for scheduling for reservation a total mess everything has to be done through the ambassador who messed up on two occasions, restaurant assume we were lying and wouldn’t service us stating that they couldn’t accommodate 2 people when clearly that restaurant was not even half full. The communication with reception who directed us back to the ambassador for our concerns because it was out of their hands what kind of customer service is that and the food it’s not cooked by no chef the best is breakfast and those cooks that make those yummy scrambled eggs and the pizza makers by the beach and pool but everything else is like vague and general. They should have a Mexican section at all times in the restaurant we are in Mexico and not these simple everyday vegetables and fruits. I believe they had tacos but in the morning so it’s a bit confusing at least I don’t like tacos in the morning and the rooms step it up a notch barely any decorations the signs look like a child painted blocks on a canvas and the room view totally blocked by the huge trees they should touch it up in a way that we can see something but it’s nothing but branches and trees.
2
Meti
Sep 25, 2024
·
Stayed 5 nights
I rented two rooms and both rooms has very strong mold smell. I had seven months baby and 13 Years old daughter. My daughter has food allergy and they only had one lunch open place after she eats for lunch. We had to go to the emergency because of her flex reaction. Their food was contaminated and you don’t have any other options. Only one restaurant open at lunch and food was very limited. That night, my daughter lizards in the room and she refused to get it in the room and we had to end up staying outside the entire night. When we ask cancellation, no one able to contact us or to reach us to help. He was terrible and terrified we had when we stay in this hotel. I had to leave the next day and find another hotel. They have very poor customer service and you cannot reach them when you need them Emergency. Some of the rooms the car cannot get in and you have to walk to the lobby. I do not recommend in this hotel to anyone
I rented two rooms and both rooms has very strong mold smell. I had seven months baby and 13 Years old daughter. My daughter has food allergy and they only had one lunch open place after she eats for lunch. We had to go to the emergency because of her flex reaction. Their food was contaminated and you don’t have any other options. Only one restaurant open at lunch and food was very limited. That night, my daughter lizards in the room and she refused to get it in the room and we had to end up staying outside the entire night. When we ask cancellation, no one able to contact us or to reach us to help. He was terrible and terrified we had when we stay in this hotel. I had to leave the next day and find another hotel. They have very poor customer service and you cannot reach them when you need them Emergency. Some of the rooms the car cannot get in and you have to walk to the lobby. I do not recommend in this hotel to anyone
10
Robert Lee
Jul 2, 2025
·
Stayed 6 nights
The property is nice and kept clean. It's a lot bigger then you think. Pools are nice on site and everyone is friendly. The food we had was very good. The only negative is they don't take reservations. People lined up early for specific restaurants.
The property is nice and kept clean. It's a lot bigger then you think. Pools are nice on site and everyone is friendly. The food we had was very good. The only negative is they don't take reservations. People lined up early for specific restaurants.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Suites are frequently spacious, sometimes with balconies or rooftop areas, and upgrades are reported. Some units feel dated and recurring issues include inconsistent hot water, AC leaks, broken doors/locks, malfunctioning jacuzzis, or incorrect bed types assigned.
Related guest reviews
8
jayson
May 26, 2025
·
Stayed 5 nights
The staff was great they were always around to help. The food choices were good other than they only had the Buffet in the morning. As an all inclusive, they did not have coffee available all day. The rooms were clean. The only complaint I have is we didn’t have hot water for a few days I notified the front desk and never heard anything back. The door that separates the bed room from the sitting room fell off its track and was extremely heavy trapped us in our room. We had to have her daughter come rescue us. We called the front desk to have them fix it and hadn’t fixed it after two days. I think the front desk had very poor communication.
The staff was great they were always around to help. The food choices were good other than they only had the Buffet in the morning. As an all inclusive, they did not have coffee available all day. The rooms were clean. The only complaint I have is we didn’t have hot water for a few days I notified the front desk and never heard anything back. The door that separates the bed room from the sitting room fell off its track and was extremely heavy trapped us in our room. We had to have her daughter come rescue us. We called the front desk to have them fix it and hadn’t fixed it after two days. I think the front desk had very poor communication.
6
Dewayne
Aug 2, 2024
·
Stayed 6 nights
The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite. Here is an honest assessment: Pros: The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach. Cons: The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting. Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.
The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite. Here is an honest assessment: Pros: The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach. Cons: The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting. Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.
4
Maria
Jun 25, 2024
·
Stayed 2 nights
I like the Pilates class and the bistro restaurant food and staff. I disliked that it took them 90’ to give us the rooms, even though we arrived at 3pm (the check in time) and forced us to walk to the beach so they “buy” time to get the rooms ready; they walked to the beach )16’ away) not considering we were tired of the trip, just to send us to the further restaurant to eat a hamburger; we didn’t like the amenities, the beds on the double room were stiff, the rooms are outdated and untidy, the elevator in building 15 didn’t work during the length of the stay. We needed to use the stairs but they never wiped the water off them . I didn’t like the fact that most of the property is far from the beach except some small area for resident owners which gives the feeling that the resort is not at the beach; we didn’t like the drinks )all watery down even the non alcoholic drinks, when I order sprite they gave me soda!) we decided to just order straight drinks such as tequila or champagne, so I recommend against the mixed drinks; we didn’t like that the cabanas obstruct all the views so unless paying extra for them, the beach is mostly far away … we didn’t like that the resort restaurants take up to 1 hour to be seated. We had to book there because we went to a wedding but I wouldn’t recommend it at all!! The night of the wedding they sent some strawberries with champagne but they left everything outside the fridge, just to find a pile of ants inside the room and a hot champagn
I like the Pilates class and the bistro restaurant food and staff. I disliked that it took them 90’ to give us the rooms, even though we arrived at 3pm (the check in time) and forced us to walk to the beach so they “buy” time to get the rooms ready; they walked to the beach )16’ away) not considering we were tired of the trip, just to send us to the further restaurant to eat a hamburger; we didn’t like the amenities, the beds on the double room were stiff, the rooms are outdated and untidy, the elevator in building 15 didn’t work during the length of the stay. We needed to use the stairs but they never wiped the water off them . I didn’t like the fact that most of the property is far from the beach except some small area for resident owners which gives the feeling that the resort is not at the beach; we didn’t like the drinks )all watery down even the non alcoholic drinks, when I order sprite they gave me soda!) we decided to just order straight drinks such as tequila or champagne, so I recommend against the mixed drinks; we didn’t like that the cabanas obstruct all the views so unless paying extra for them, the beach is mostly far away … we didn’t like that the resort restaurants take up to 1 hour to be seated. We had to book there because we went to a wedding but I wouldn’t recommend it at all!! The night of the wedding they sent some strawberries with champagne but they left everything outside the fridge, just to find a pile of ants inside the room and a hot champagn
10
Erica
May 3, 2023
·
Beware of the monkey's who can open your patio doors. Other than that property was nice and clean. Room service was available so very convenient. Room was also super spacious.
Beware of the monkey's who can open your patio doors. Other than that property was nice and clean. Room service was available so very convenient. Room was also super spacious.
10
Kevin
Apr 11, 2025
·
Stayed 5 nights
Stayed in a two bedroom. Very nice and clean. Property is pretty spread out so you’ll get your steps in. Friendly staff.
Stayed in a two bedroom. Very nice and clean. Property is pretty spread out so you’ll get your steps in. Friendly staff.
6
Mailha
Jul 2, 2025
·
Stayed 4 nights
View and spacious in rooms
View and spacious in rooms
6
Danny
Mar 17, 2024
·
Stayed 4 nights
I did not get the room I was promised, and I was 15 mins away from the group of friends that I booked the trip with. The toilet quit working every morning and had to be reset by maintenance, the air conditioning was no working well.
I did not get the room I was promised, and I was 15 mins away from the group of friends that I booked the trip with. The toilet quit working every morning and had to be reset by maintenance, the air conditioning was no working well.
8
Tamillia R
Oct 11, 2024
·
Stayed 3 nights
The staff was great. Everyone was pleasant and welcoming all around the property (Im not joking). We were upgraded to the penthouse for our anniversary which was a nice incentive since we had our 5 month old. My only critique is the water is not hot enough in the rooms, the restaurant hours does not match what was on the site once you use the QR code, and the hype about the food... It was good but the exaggeration from other reviewers with past stays had my hopes too high lol. But overall we had a really good trip! We'd stay again.
The staff was great. Everyone was pleasant and welcoming all around the property (Im not joking). We were upgraded to the penthouse for our anniversary which was a nice incentive since we had our 5 month old. My only critique is the water is not hot enough in the rooms, the restaurant hours does not match what was on the site once you use the QR code, and the hype about the food... It was good but the exaggeration from other reviewers with past stays had my hopes too high lol. But overall we had a really good trip! We'd stay again.
6
Jerilyn Dawn
Mar 27, 2025
·
Stayed 7 nights
Property was great. Loved the resort and people were friendly. Room wasn't as expected as booked 2 bedroom penthouse suite and received 2 seperate rooms instead. 1, 1 bedroom suite, and another unconnected room with 2 queen beds. If had young children, wouldn't be ok. Our suite had a lot of issues. Jacuzzi on roof leaked, didn't stay full and Jerry's didn't work. Reported and maintenance came 3 times but didn't fix. Later in stay air conditioner started leaking in our room so water dropping from ceiling. Reported but fix was only to shut off ac unit which still leaked. Staff was very friendly everywhere except for one front desk employee named Alma who was very rude. Loved the Thai restaurant and the beach and the atmosphere of the resort. Had a lot of fun other than the water in the room. Overall a great stay, but maintenance needed in our room.
Property was great. Loved the resort and people were friendly. Room wasn't as expected as booked 2 bedroom penthouse suite and received 2 seperate rooms instead. 1, 1 bedroom suite, and another unconnected room with 2 queen beds. If had young children, wouldn't be ok. Our suite had a lot of issues. Jacuzzi on roof leaked, didn't stay full and Jerry's didn't work. Reported and maintenance came 3 times but didn't fix. Later in stay air conditioner started leaking in our room so water dropping from ceiling. Reported but fix was only to shut off ac unit which still leaked. Staff was very friendly everywhere except for one front desk employee named Alma who was very rude. Loved the Thai restaurant and the beach and the atmosphere of the resort. Had a lot of fun other than the water in the room. Overall a great stay, but maintenance needed in our room.
6
Tyechia
Jun 18, 2025
·
Stayed 4 nights
I booked double beds because I was traveling with my Son. I chose this property instead of new The Fives Beachfront because they dont have doubles as it is adults only. During pre check in I also requested doubles but still given a king instead and was told it was an upgrade. It was not an upgrade to me because its not what I wanted or booked. I didnt need a kitchenette as we took full advantage of the all inclusive restaurants and because Ive already stayed at this resort if I would have known id only have one bed I would have stayed at the newer one
I booked double beds because I was traveling with my Son. I chose this property instead of new The Fives Beachfront because they dont have doubles as it is adults only. During pre check in I also requested doubles but still given a king instead and was told it was an upgrade. It was not an upgrade to me because its not what I wanted or booked. I didnt need a kitchenette as we took full advantage of the all inclusive restaurants and because Ive already stayed at this resort if I would have known id only have one bed I would have stayed at the newer one
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly and helpful with standout moments. However, communication can be uneven (ambassador/reservations confusion, sales pressure, occasional rudeness), and some issues were not resolved promptly.
Related guest reviews
6
Sarah
Jun 13, 2023
·
Stayed 1 night
My group checked in to 2 rooms on Wednesday and it felt like a smooth experience but we then realized we didn't get (apparently very important) towel cards and our Ambassador didn't visit us which, as it turns out, is important to getting dinner reservations so my group of 6 had a difficult time getting tables at the restaurants we were really excited about. Thursday, I called to request the Ambassador and she booked us into what few restaurants were available - one of these was for a 9:30 PM dinner reservation and when we arrived (early) the waiter told us we had 10 minutes to order everything we wanted for the meal because the kitchen was closing. We also never got a good explanation about how to be aware of the various daily activities that were taking place. We had pre-booked a spa service and a boat day but none of the staff had information about these. It would have been a nice touch if they had. A minor thing but housekeeping didnt replenish our water in the morning so we tried to find our own bottles to take up to the room but apparently you can't! They said they would have room service bring them but that's a $4 charge. Eventually we got them but it took several requests and that seems excessive for something as simple and important as water It was strange that the coffee shop wasnt included in our all-inclusive rate. Other resorts typically include it Overall, the property was beautiful, comfortable, and clean but we weren't wowed by the service
My group checked in to 2 rooms on Wednesday and it felt like a smooth experience but we then realized we didn't get (apparently very important) towel cards and our Ambassador didn't visit us which, as it turns out, is important to getting dinner reservations so my group of 6 had a difficult time getting tables at the restaurants we were really excited about. Thursday, I called to request the Ambassador and she booked us into what few restaurants were available - one of these was for a 9:30 PM dinner reservation and when we arrived (early) the waiter told us we had 10 minutes to order everything we wanted for the meal because the kitchen was closing. We also never got a good explanation about how to be aware of the various daily activities that were taking place. We had pre-booked a spa service and a boat day but none of the staff had information about these. It would have been a nice touch if they had. A minor thing but housekeeping didnt replenish our water in the morning so we tried to find our own bottles to take up to the room but apparently you can't! They said they would have room service bring them but that's a $4 charge. Eventually we got them but it took several requests and that seems excessive for something as simple and important as water It was strange that the coffee shop wasnt included in our all-inclusive rate. Other resorts typically include it Overall, the property was beautiful, comfortable, and clean but we weren't wowed by the service
10
Diana Gisela Gutierrez De
Sep 5, 2025
·
Stayed 6 nights
Instalaciones bellas, cuidadas, y excelente atención. Solo el acoso por escuchar la plática de su programa de viaje, es demasiado abrumador. Ya he ido por 3ra vez y nunca me había pasado esto. Ya no sabia por donde no encontrarme con los ambassadores
Instalaciones bellas, cuidadas, y excelente atención. Solo el acoso por escuchar la plática de su programa de viaje, es demasiado abrumador. Ya he ido por 3ra vez y nunca me había pasado esto. Ya no sabia por donde no encontrarme con los ambassadores
10
Jose M
Aug 11, 2023
·
Stayed 5 nights
It was a great experience staying at this hotel because everyone was very friendly and helpful. This place is very clean and beautiful.
It was a great experience staying at this hotel because everyone was very friendly and helpful. This place is very clean and beautiful.
8
Yasmeen
May 7, 2025
·
Stayed 4 nights
We had a lot of fun once we sorted out the accommodations. We were put in a different room than what we booked and when we asked about it the receptionist was rude and tried to blame it on us until we showed her the actual reservation. I didn’t appreciate that at all so beware but after they fixed it all was good! The food wasn’t amazing but the resort overall was what we were looking for. It was affordable and we went for a quick trip. I would go back.
We had a lot of fun once we sorted out the accommodations. We were put in a different room than what we booked and when we asked about it the receptionist was rude and tried to blame it on us until we showed her the actual reservation. I didn’t appreciate that at all so beware but after they fixed it all was good! The food wasn’t amazing but the resort overall was what we were looking for. It was affordable and we went for a quick trip. I would go back.
10
Moises
Jun 15, 2025
·
Stayed 7 nights
The stay was very enjoyable and the staff was very friendly.
The stay was very enjoyable and the staff was very friendly.
2
Victor
Jan 26, 2025
·
Stayed 4 nights
The Hotel and the staff on the actual property that helped with food and cleanliness was good this was my second time back to this hotel since the first time wen great as well . The main problem I had with this last visit was my transportation that was supposed to be provided by the hotel since I paid for the package of transportation for arrival and departure to the hotel with the lady of the name Sarahi Camargo, I was provided with the arrival transportation but when it came the time to leave they never provided transportation for the departure to the airport and since she never provided for the time I gave her I had to pay again even more for a taxi last minute to take me to the airport. Then once I contacted her after my trip was over for atleast a refund of the transportation, she sent me a fake refund receipt and I never received my refund. Therefore since I was very disappointed in how I was treated by her me and my fiancée don’t think we will be returning in May for our honeymoon
The Hotel and the staff on the actual property that helped with food and cleanliness was good this was my second time back to this hotel since the first time wen great as well . The main problem I had with this last visit was my transportation that was supposed to be provided by the hotel since I paid for the package of transportation for arrival and departure to the hotel with the lady of the name Sarahi Camargo, I was provided with the arrival transportation but when it came the time to leave they never provided transportation for the departure to the airport and since she never provided for the time I gave her I had to pay again even more for a taxi last minute to take me to the airport. Then once I contacted her after my trip was over for atleast a refund of the transportation, she sent me a fake refund receipt and I never received my refund. Therefore since I was very disappointed in how I was treated by her me and my fiancée don’t think we will be returning in May for our honeymoon
8
Catherine
Mar 16, 2025
·
Stayed 6 nights
We enjoyed our six-night stay at The Fives Beach & Residences. We stayed in a two-bedroom suite as we are a family of six. We appreciated that the suite had balconies. We liked the location of our suite (villa nine) -- next time I think I'd ask for a ground level suite facing a pool and I might ask for one of the newer buildings as the original villas are a bit dated now. We really enjoyed the pools at the resort and also our time on the beach. It's fun to walk along the sand and check out the beachfront of other hotels -- I like that the beach is very open. The hotel restaurants are mostly good, with, very importantly, attention to food safety -- nobody in our party got sick (and you do hear a lot of food sickness stories from Mexico lately). We did a snorkel express excursion to the nearby reef and were treated so well by the guides. I would recommend this resort to families with a range of ages -- it was good for our children and teens. Pluses: lots of pool/beach towels available, friendly staff, beautiful pools.
We enjoyed our six-night stay at The Fives Beach & Residences. We stayed in a two-bedroom suite as we are a family of six. We appreciated that the suite had balconies. We liked the location of our suite (villa nine) -- next time I think I'd ask for a ground level suite facing a pool and I might ask for one of the newer buildings as the original villas are a bit dated now. We really enjoyed the pools at the resort and also our time on the beach. It's fun to walk along the sand and check out the beachfront of other hotels -- I like that the beach is very open. The hotel restaurants are mostly good, with, very importantly, attention to food safety -- nobody in our party got sick (and you do hear a lot of food sickness stories from Mexico lately). We did a snorkel express excursion to the nearby reef and were treated so well by the guides. I would recommend this resort to families with a range of ages -- it was good for our children and teens. Pluses: lots of pool/beach towels available, friendly staff, beautiful pools.
4
Thomas
Sep 3, 2023
·
Stayed 6 nights
The property was beautiful with reference to the outdoor environment, nature, the natural habitat and maintenance of it you can tell they are very clean. However the overall experience was poor, the lack of communication, the food is horrible, the process for scheduling for reservation a total mess everything has to be done through the ambassador who messed up on two occasions, restaurant assume we were lying and wouldn’t service us stating that they couldn’t accommodate 2 people when clearly that restaurant was not even half full. The communication with reception who directed us back to the ambassador for our concerns because it was out of their hands what kind of customer service is that and the food it’s not cooked by no chef the best is breakfast and those cooks that make those yummy scrambled eggs and the pizza makers by the beach and pool but everything else is like vague and general. They should have a Mexican section at all times in the restaurant we are in Mexico and not these simple everyday vegetables and fruits. I believe they had tacos but in the morning so it’s a bit confusing at least I don’t like tacos in the morning and the rooms step it up a notch barely any decorations the signs look like a child painted blocks on a canvas and the room view totally blocked by the huge trees they should touch it up in a way that we can see something but it’s nothing but branches and trees.
The property was beautiful with reference to the outdoor environment, nature, the natural habitat and maintenance of it you can tell they are very clean. However the overall experience was poor, the lack of communication, the food is horrible, the process for scheduling for reservation a total mess everything has to be done through the ambassador who messed up on two occasions, restaurant assume we were lying and wouldn’t service us stating that they couldn’t accommodate 2 people when clearly that restaurant was not even half full. The communication with reception who directed us back to the ambassador for our concerns because it was out of their hands what kind of customer service is that and the food it’s not cooked by no chef the best is breakfast and those cooks that make those yummy scrambled eggs and the pizza makers by the beach and pool but everything else is like vague and general. They should have a Mexican section at all times in the restaurant we are in Mexico and not these simple everyday vegetables and fruits. I believe they had tacos but in the morning so it’s a bit confusing at least I don’t like tacos in the morning and the rooms step it up a notch barely any decorations the signs look like a child painted blocks on a canvas and the room view totally blocked by the huge trees they should touch it up in a way that we can see something but it’s nothing but branches and trees.
4
Stefany
Sep 13, 2025
·
Stayed 4 nights
The reason I am so upset is because the staff would each tell us different things contradicting each other. I asked about my benefits and the lady said that wasn’t something they offered I showed her my booking confirmation and what it said she said she they didn’t do that. I expressed at the hotel how unhappy we were and there was minimal to no effort to make it better. I was also so disappointed that there wasn’t more authentic food I couldn’t even find TAKIS which are literally Mexican chips what they did have were Lays and Doritos. The food did not taste good at all. I think the best restaurant that they had was the sushi one. Luckily, I have an aunt that lives in Mexico and she dropped off some actual Mexican food for us and that was the best meal we had. I don’t know. I just think it’s funny how you’re in Mexico and the food is all American nice like I did not feel like I was in a Mexican resort. I felt like I was at a fancy hotel in America so that was kind of sad because I felt like it robbed me from my Mexican experience.
The reason I am so upset is because the staff would each tell us different things contradicting each other. I asked about my benefits and the lady said that wasn’t something they offered I showed her my booking confirmation and what it said she said she they didn’t do that. I expressed at the hotel how unhappy we were and there was minimal to no effort to make it better. I was also so disappointed that there wasn’t more authentic food I couldn’t even find TAKIS which are literally Mexican chips what they did have were Lays and Doritos. The food did not taste good at all. I think the best restaurant that they had was the sushi one. Luckily, I have an aunt that lives in Mexico and she dropped off some actual Mexican food for us and that was the best meal we had. I don’t know. I just think it’s funny how you’re in Mexico and the food is all American nice like I did not feel like I was in a Mexican resort. I felt like I was at a fancy hotel in America so that was kind of sad because I felt like it robbed me from my Mexican experience.
10
Alysse
Jun 18, 2025
·
Stayed 7 nights
We spent a week here for our honeymoon, and it was nothing short of amazing! The staff truly made our stay unforgettable—everyone was incredibly warm, friendly, and helpful. The food exceeded our expectations, with Arezzo quickly becoming our favorite dining spot. Each morning, we started our day at La Brasserie, which offered a great selection and the perfect breakfast atmosphere. We’re already looking forward to coming back again soon!
We spent a week here for our honeymoon, and it was nothing short of amazing! The staff truly made our stay unforgettable—everyone was incredibly warm, friendly, and helpful. The food exceeded our expectations, with Arezzo quickly becoming our favorite dining spot. Each morning, we started our day at La Brasserie, which offered a great selection and the perfect breakfast atmosphere. We’re already looking forward to coming back again soon!
Was this helpful?
AI-generated summary based on recent guest reviews
Location
The jungle setting and direct beach access feel scenic, with wildlife and multiple pool areas. The resort is spread out—some rooms are a long walk or shuttle ride from the beach—and the shoreline can be rocky or affected by seaweed; trips to town require taxis.
Related guest reviews
10
Taren
Jun 14, 2023
·
Stayed 4 nights
This resort is beautiful. A lot of walking. Could use a few more smoking sections. All in all my family had a blast staying. We would definitely recommend this resort to any looking to visit Playa. The Mexican restaurant had very bad service. My son ordered a soda 3 times and never received one. They seated us, poured some water, took our order, once our food arrived, they never came back to the table. And it was NOT busy. Flavors, a restaurant, was awesome. Great service great food. Their fruit is so fresh!
This resort is beautiful. A lot of walking. Could use a few more smoking sections. All in all my family had a blast staying. We would definitely recommend this resort to any looking to visit Playa. The Mexican restaurant had very bad service. My son ordered a soda 3 times and never received one. They seated us, poured some water, took our order, once our food arrived, they never came back to the table. And it was NOT busy. Flavors, a restaurant, was awesome. Great service great food. Their fruit is so fresh!
10
Joni
May 11, 2023
·
Stayed 7 nights
Large beautiful resort with a very friendly staff. The Italian restaurant ,Arezzo, was our favorite upscale restaurant but the best food all around was the Natura Day Club by the adult only pool. For us, the buffet was very lackluster. There was no daily offerings of ceviche or guacamole which the other resorts we’ve stayed at seemed to offer and it’s one of our favorite parts of visiting in Mexican influenced countries. The only other thing we disliked is that anytime you wanted to go to another area of the town to shop or explore, it was an expensive cab ride. It would be great if there were shuttles to take guests to shopping areas etc.
Large beautiful resort with a very friendly staff. The Italian restaurant ,Arezzo, was our favorite upscale restaurant but the best food all around was the Natura Day Club by the adult only pool. For us, the buffet was very lackluster. There was no daily offerings of ceviche or guacamole which the other resorts we’ve stayed at seemed to offer and it’s one of our favorite parts of visiting in Mexican influenced countries. The only other thing we disliked is that anytime you wanted to go to another area of the town to shop or explore, it was an expensive cab ride. It would be great if there were shuttles to take guests to shopping areas etc.
10
Isabella
Apr 5, 2025
·
Stayed 7 nights
We had a great stay at The Fives! Food was delicious, lots of options to choose from. Staff was very attentive with us and treated us well. My only two comments are: 1) beach was rocky to get into, i prefer more sandy beaches; 2) more of a family resort, limited nightlife options and everything is closed by 11pm
We had a great stay at The Fives! Food was delicious, lots of options to choose from. Staff was very attentive with us and treated us well. My only two comments are: 1) beach was rocky to get into, i prefer more sandy beaches; 2) more of a family resort, limited nightlife options and everything is closed by 11pm
8
Barbara
Nov 8, 2024
·
Stayed 7 nights
Like the options in room types and the staff was exceptionally nice and helpful. Did not like that it was far from the beach and usually used the shuttle also there were too many day beds blocking the view of the beach or pool. Also, seemed to be a lot on construction noise during the day
Like the options in room types and the staff was exceptionally nice and helpful. Did not like that it was far from the beach and usually used the shuttle also there were too many day beds blocking the view of the beach or pool. Also, seemed to be a lot on construction noise during the day
8
Robert
Aug 8, 2024
·
Stayed 5 nights
Stayed in building 8 and had short walk to nearby restaurant, Lizzards, and was less than 3 minute walk to plaza where the shops, spa, and other dining options were. Walk to beach was longer, probably 7-8 minutes, so getting a shuttle ride was best. Shuttles were supposed to be on a 10 minute rotation but a lot of times the carts were full and we ended up having to walk anyways. Food options were good but it is important to be an epic/vip member to be able to make reservations. If you don’t make reservations you should arrive at the restaurant you want to eat at by 5:30 pm. Showing up between 6-8 would result in hour plus wait times. Overall, the resort was beautiful, staff were wonderful and helpful, beach was gorgeous. We had a wonderful time and would do it again.
Stayed in building 8 and had short walk to nearby restaurant, Lizzards, and was less than 3 minute walk to plaza where the shops, spa, and other dining options were. Walk to beach was longer, probably 7-8 minutes, so getting a shuttle ride was best. Shuttles were supposed to be on a 10 minute rotation but a lot of times the carts were full and we ended up having to walk anyways. Food options were good but it is important to be an epic/vip member to be able to make reservations. If you don’t make reservations you should arrive at the restaurant you want to eat at by 5:30 pm. Showing up between 6-8 would result in hour plus wait times. Overall, the resort was beautiful, staff were wonderful and helpful, beach was gorgeous. We had a wonderful time and would do it again.
10
Joseph
Dec 13, 2023
·
Stayed 3 nights
Everything was amazing. I couldn’t be happier. I just wish playa del Carmen was closer.
Everything was amazing. I couldn’t be happier. I just wish playa del Carmen was closer.
10
Mark
Apr 12, 2025
·
Stayed 10 nights
Why a great place to vacation. Beach access and pools were great to relax in and enjoy.
Why a great place to vacation. Beach access and pools were great to relax in and enjoy.
8
Dmytro
Oct 18, 2023
·
Stayed 7 nights
Good resort overall. There are no ocean view room options and you might be walking up to 10 minutes to the beach from the furthest buildings. I don't believe it's a true 5 star resort. We got rooms that were about 3.5 star resort type and went to speak to the front after which we got a much better room for a small fee. Food options and restaurants were good with good service, but we waiting few times up to an hour to get a table. Buffet is fair and shorter wait. Prices in the local convenience store are ridicolus. Spray sun screen was $32 USD lol, about 4x mark-up, bring your own. There were 4 weddings during our 7 day stay. So, if you are not a picky eater, ok to wait here and there and ok to get around 10k steps a day you will enjoy this resort. It's 4 star for me comparing to other 5 stars I've been to like Bahia.
Good resort overall. There are no ocean view room options and you might be walking up to 10 minutes to the beach from the furthest buildings. I don't believe it's a true 5 star resort. We got rooms that were about 3.5 star resort type and went to speak to the front after which we got a much better room for a small fee. Food options and restaurants were good with good service, but we waiting few times up to an hour to get a table. Buffet is fair and shorter wait. Prices in the local convenience store are ridicolus. Spray sun screen was $32 USD lol, about 4x mark-up, bring your own. There were 4 weddings during our 7 day stay. So, if you are not a picky eater, ok to wait here and there and ok to get around 10k steps a day you will enjoy this resort. It's 4 star for me comparing to other 5 stars I've been to like Bahia.
10
Ilka
Oct 3, 2023
·
Stayed 4 nights
Wonderful resort with excellent services. Many dining options. Pools everywhere. The natural setting is fantastic, your can observe monkeys and other animals in their natural habitat. A trip to paradise!!!
Wonderful resort with excellent services. Many dining options. Pools everywhere. The natural setting is fantastic, your can observe monkeys and other animals in their natural habitat. A trip to paradise!!!
10
Jose Antonio
Jul 23, 2025
·
Stayed 8 nights
We met friends of ours from Italy here this is a great option for families with kids of different ages. There’s lots to do and it’s a nice break from the typical on the beach all inclusive because you have the jungle shaded area that you get to walk through so there’s always choices and a break from the sun.
We met friends of ours from Italy here this is a great option for families with kids of different ages. There’s lots to do and it’s a nice break from the typical on the beach all inclusive because you have the jungle shaded area that you get to walk through so there’s always choices and a break from the sun.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Variety and several standout restaurants are praised, but dinner often involves long waits; reservation rules are confusing and some outlets close at times. Experiences range from excellent to disappointing or American-leaning; vegan options are limited, occasional illness is reported, and coffee/ice cream may cost extra.
Related guest reviews
10
Alan Peter
Sep 1, 2025
·
Stayed 15 nights
Really enjoyed staying 15nights at the fives, the 16 resteraunts were all good, evening entertainment was a bit disappointing, it even ended early one night because of rain, buy other than that we haf a fantastic time at the fives
Really enjoyed staying 15nights at the fives, the 16 resteraunts were all good, evening entertainment was a bit disappointing, it even ended early one night because of rain, buy other than that we haf a fantastic time at the fives
6
Lynn
Jul 3, 2025
·
Stayed 4 nights
I have to say this property is absolutely beautiful. We went Monday - Friday and it wasn't too crowded. The staff was amazing and the rooms were clean, modern, and comfy. Then there is the serious restaurant situation at this resort. You can't get in most places without extreme wait times. The restaurant information on the website is inaccurate. Club members can make reservations so tables sit empty in every restaurant for dinner. The first night we walked into the Sea Olive early and luckily managed to get a table. The food was excellent. The second night we waited 2 hours for a table at Mestizo even though there were many empty tables. The food was excellent but not worth the wait. The third night we arrived late after an excursion and situation was the same - 2 to 2.5 hour waits. So we ate street tacos in the plaza while sitting on the wet ground. There is very limited seating. The fourth night we didn't risk it so, at 5:00 pm, so we sat by the door of Arezzo - which opens at 5:30 pm. Truly excellent food. Recommendations: Either eat brunch or have an early breakfast and a light lunch. (By the beach there are street tacos, burgers, and Meulle Ocho for excellent ceviche.) Then wait by the door of the restaurant you've chosen for dinner at 5:00 pm. My husband got sick and need something easy to eat mid-afternoon. All the restaurants were closed and room service had a 1.5 hour wait. Luckily the shop had crackers and electrolyte solution. We won't be returning.
I have to say this property is absolutely beautiful. We went Monday - Friday and it wasn't too crowded. The staff was amazing and the rooms were clean, modern, and comfy. Then there is the serious restaurant situation at this resort. You can't get in most places without extreme wait times. The restaurant information on the website is inaccurate. Club members can make reservations so tables sit empty in every restaurant for dinner. The first night we walked into the Sea Olive early and luckily managed to get a table. The food was excellent. The second night we waited 2 hours for a table at Mestizo even though there were many empty tables. The food was excellent but not worth the wait. The third night we arrived late after an excursion and situation was the same - 2 to 2.5 hour waits. So we ate street tacos in the plaza while sitting on the wet ground. There is very limited seating. The fourth night we didn't risk it so, at 5:00 pm, so we sat by the door of Arezzo - which opens at 5:30 pm. Truly excellent food. Recommendations: Either eat brunch or have an early breakfast and a light lunch. (By the beach there are street tacos, burgers, and Meulle Ocho for excellent ceviche.) Then wait by the door of the restaurant you've chosen for dinner at 5:00 pm. My husband got sick and need something easy to eat mid-afternoon. All the restaurants were closed and room service had a 1.5 hour wait. Luckily the shop had crackers and electrolyte solution. We won't be returning.
8
Justin
Aug 31, 2025
·
Stayed 7 nights
Great resort, friendly staff and great food options. Because it was low season, not every restaurant was open every night and they don’t take reservations so you have to wait a bit. But otherwise it was a great vacation
Great resort, friendly staff and great food options. Because it was low season, not every restaurant was open every night and they don’t take reservations so you have to wait a bit. But otherwise it was a great vacation
8
Angeli
Jan 3, 2024
·
Stayed 4 nights
I hated that reservations were REQUIRED in order to dine. Almost everyday we were there dinner times were booked until at least 930pm. There was always the buffet as an option but as the worst dining outlet there, we choose to dine offsite. I would have stayed at a non All Inclusive Hotel had I known that dining options were so limited.
I hated that reservations were REQUIRED in order to dine. Almost everyday we were there dinner times were booked until at least 930pm. There was always the buffet as an option but as the worst dining outlet there, we choose to dine offsite. I would have stayed at a non All Inclusive Hotel had I known that dining options were so limited.
6
Shawn Michele
Feb 27, 2024
·
Stayed 6 nights
The property is beautiful and staff are great. The restaurants are small and don’t take reservations. Dinner every night was chaotic. The infinity pool was the most active but seating there was limited. They have put Bibb Eads everywhere in charge you an absorbent fee to be able to use them. So seating at the main pool is extremely limited and a real pain to get they charged you money for ice cream and special coffees instead of having it as part of the all inclusive. They just nickel and dime you wherever they could. I would not go back.
The property is beautiful and staff are great. The restaurants are small and don’t take reservations. Dinner every night was chaotic. The infinity pool was the most active but seating there was limited. They have put Bibb Eads everywhere in charge you an absorbent fee to be able to use them. So seating at the main pool is extremely limited and a real pain to get they charged you money for ice cream and special coffees instead of having it as part of the all inclusive. They just nickel and dime you wherever they could. I would not go back.
6
Patrick
Nov 12, 2024
·
Stayed 5 nights
Nice resort, well maintained but they have a serious issue with the restaurants at night. Either you have to line up at 4:30 to join the waiting list at one of the restaurants, or wait 2hours to get a table. Either of which I dont want to do on a vacation. And the members jump ahead of you on the queue. Ended up going to Playa del Carmen for dinner on the last night as couldnt face the stress of another 2hour wait with 3 kids
Nice resort, well maintained but they have a serious issue with the restaurants at night. Either you have to line up at 4:30 to join the waiting list at one of the restaurants, or wait 2hours to get a table. Either of which I dont want to do on a vacation. And the members jump ahead of you on the queue. Ended up going to Playa del Carmen for dinner on the last night as couldnt face the stress of another 2hour wait with 3 kids
8
Richard
Apr 8, 2025
·
Stayed 5 nights
Five Beaches did not disappoint in cleanliness, layout, amenities, and over all service. My family and I loved the ability to get to the beach, swim in the pools, and yes we did All Inclusive with drinks a plenty which makes it easy for all. However, only rated 4* because they were rated as having "Vegan Options" but that was not the case at all. It was truly unfortunate with how challenging it was to find food outside of fries, potatoes, and fruit. I wish this was advertised better. I know that is unique to my families health & food choices as everyone else was raving about the food options, just Vegans you do have to go through the normal challenges due to our diet selections.
Five Beaches did not disappoint in cleanliness, layout, amenities, and over all service. My family and I loved the ability to get to the beach, swim in the pools, and yes we did All Inclusive with drinks a plenty which makes it easy for all. However, only rated 4* because they were rated as having "Vegan Options" but that was not the case at all. It was truly unfortunate with how challenging it was to find food outside of fries, potatoes, and fruit. I wish this was advertised better. I know that is unique to my families health & food choices as everyone else was raving about the food options, just Vegans you do have to go through the normal challenges due to our diet selections.
4
Stefany
Sep 13, 2025
·
Stayed 4 nights
The reason I am so upset is because the staff would each tell us different things contradicting each other. I asked about my benefits and the lady said that wasn’t something they offered I showed her my booking confirmation and what it said she said she they didn’t do that. I expressed at the hotel how unhappy we were and there was minimal to no effort to make it better. I was also so disappointed that there wasn’t more authentic food I couldn’t even find TAKIS which are literally Mexican chips what they did have were Lays and Doritos. The food did not taste good at all. I think the best restaurant that they had was the sushi one. Luckily, I have an aunt that lives in Mexico and she dropped off some actual Mexican food for us and that was the best meal we had. I don’t know. I just think it’s funny how you’re in Mexico and the food is all American nice like I did not feel like I was in a Mexican resort. I felt like I was at a fancy hotel in America so that was kind of sad because I felt like it robbed me from my Mexican experience.
The reason I am so upset is because the staff would each tell us different things contradicting each other. I asked about my benefits and the lady said that wasn’t something they offered I showed her my booking confirmation and what it said she said she they didn’t do that. I expressed at the hotel how unhappy we were and there was minimal to no effort to make it better. I was also so disappointed that there wasn’t more authentic food I couldn’t even find TAKIS which are literally Mexican chips what they did have were Lays and Doritos. The food did not taste good at all. I think the best restaurant that they had was the sushi one. Luckily, I have an aunt that lives in Mexico and she dropped off some actual Mexican food for us and that was the best meal we had. I don’t know. I just think it’s funny how you’re in Mexico and the food is all American nice like I did not feel like I was in a Mexican resort. I felt like I was at a fancy hotel in America so that was kind of sad because I felt like it robbed me from my Mexican experience.
8
Eric
Mar 25, 2025
·
Stayed 7 nights
We didn't like the food PLUS my wife got food poisoning one night.
We didn't like the food PLUS my wife got food poisoning one night.
10
Robert Lee
Jul 2, 2025
·
Stayed 6 nights
The property is nice and kept clean. It's a lot bigger then you think. Pools are nice on site and everyone is friendly. The food we had was very good. The only negative is they don't take reservations. People lined up early for specific restaurants.
The property is nice and kept clean. It's a lot bigger then you think. Pools are nice on site and everyone is friendly. The food we had was very good. The only negative is they don't take reservations. People lined up early for specific restaurants.
Was this helpful?
AI-generated summary based on recent guest reviews
No written reviews
Guests have not written any reviews for this property yet.
Property Policies
Check-in
Check-out
Check-in from 14:00
Before 12:00
FAQs about The Fives Beach Hotel & Residences by 5th Avenue
Where is the hotel located in relation to key landmarks?
The hotel is located at Predio El Limonar Fracción 2 Acceso Xcalacoco, Playa del Carmen, Quintana Roo State, Mexico.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-02: NO DATA
- 2026-11-03: 229.16945359277344USD
- 2026-11-04: 229.16945359277344USD
- 2026-11-05: 258.5226273208008USD
- 2026-11-06: NO DATA
- 2026-11-07: 571.6269041396484USD
- 2026-11-08: 287.18153176831055USD
- 2026-11-09: 207.91986796069335USD
- 2026-11-10: 321.08651209570314USD
- 2026-11-12: 308.76593915258786USD
- 2026-11-14: 358.8792227878418USD
- 2026-11-15: NO DATA
- 2026-11-16: 258.1237478111572USD
- 2026-11-17: 227.78467208496093USD
- 2026-11-18: 227.9538931776123USD
- 2026-11-19: 312.86700183032224USD
- 2026-11-20: NO DATA
- 2026-11-21: 416.45493630908203USD
- 2026-11-22: 516.5182425395508USD
- 2026-11-23: 267.91442357922364USD
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: 439.9767877302246USD
- 2026-11-27: 321.5214763937988USD
- 2026-11-28: 325.96149358227535USD
- 2026-11-29: 288.3056762475586USD
- 2026-11-30: 294.04713667236325USD
- 2026-12-01: 294.6635666411133USD
- 2026-12-03: 306.2189986179199USD
- 2026-12-04: 321.02592107373044USD
- 2026-12-05: 343.6049229111328USD
- 2026-12-06: 234.09423311206055USD
- 2026-12-07: 244.1629308186035USD
- 2026-12-08: 389.4882427880859USD
- 2026-12-09: 258.1962589383545USD
- 2026-12-11: 243.44979088439942USD
- 2026-12-12: 310.8486445290527USD
- 2026-12-13: NO DATA
- 2026-12-14: 215.080965100708USD
- 2026-12-15: NO DATA
- 2026-12-16: NO DATA
- 2026-12-17: 241.97514749450684USD
- 2026-12-18: NO DATA
- 2026-12-19: 269.5462142589111USD
- 2026-12-21: 611.6160906108398USD
- 2026-12-22: 372.14298686499023USD
- 2026-12-23: 532.2546258076171USD
- 2026-12-25: NO DATA
- 2026-12-26: 1067.6246684575194USD
- 2026-12-27: NO DATA
- 2026-12-28: 1202.3936513671874USD
- 2026-12-29: 1164.5121717539062USD
- 2026-12-30: NO DATA
- 2026-12-31: 801.7890395039062USD
- 2027-01-01: NO DATA
- 2027-01-02: 490.6224458071289USD
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
Business details
Property registration number +529988728035
Popular amenities
Restaurant
24-Hour Reception
Babysitting / Child Services
Business Center
Room Service
Concierge
Services
Business Center
Concierge
24-Hour Reception
Babysitting / Child Services
Conference Room(s)
Currency Exchange
Multilingual Staff
Meeting Rooms
Laundry service
Shops
Photocopier
LCD Projector
Private Picnics
Activities
Garden
Nightclubs
Billiards
Golf (miniature)
Volleyball
Beach Soccer and Volleyball
Pool Outdoor
Outdoor heated pool
Secured Bicycle Storage
Table Tennis
Terrace
General
Room Service
Restaurant
Sauna
Salon
Massage
Spa & Wellness Centre
Steam Bath
Kids Club
Barbecue Grill (s)
Beach Sun Loungers
Coffee Shop/Café
Bar (Swim-up)
Wheelchair Accessible (Limited)
Parking
Parking (Secured)
Internet
WiFi