Name: Chez Waffle Hotel
Address: Punta Matzoma 33, Puerto Aventuras, Quintana Roo, Mexico, Puerto Aventuras, Quintana Roo, Mexico
Rating: 7.1

Guest reviews

7.1

Good

Based on 208 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Chez Waffle Hotel, guests highlight a quiet, scenic setting with a small pool and a sea-water pond, generally tasty breakfasts, and friendly staff, while repeatedly noting limited after-hours check-in support, inconsistent hot water, and maintenance shortcomings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

maurice

19 Jan 2026

·

Stayed 2 nights

Room was very clean and staff courteous , breakfasts were good

10

Dannielle

8 Dec 2025

·

Stayed 1 night

Easy check in even after hours they just have a code system and they send you all the information. Beautiful spot, with a great view!

10

Susan

27 Nov 2025

·

Stayed 1 night

They sent a very helpful video through WhatsApp the day we were to arrive which showed how to find our room as there are no staff past 3pm. Beautiful inner courtyard area is the best place to use wifi if needed.

8

Chau

6 Aug 2025

·

Stayed 1 night

I really enjoy stayed here one night. The atmosphere is quiet, relaxing, and beautiful. One issue when I arrived to the hotel. The front desk is closed. I wandered on the street without wifi and data on my phone. I've emailed the hotel 2 days in advance about late check-in but no response. The closest restaurant is about 25 min walking. The weather is very hot. Not a good way to welcome guest

2

Cain

7 Jul 2025

·

Stayed 1 night

Upon arrival no one was there, check in instructions did not include any room number or access code. It looked to be abandoned with zero guests or staff at the property. We had no way to access our room or even a lobby.

Punta Matzoma 33, Puerto Aventuras, Quintana Roo, Mexico

Location

When you stay at Chez Waffle Hotel in Puerto Aventuras, you'll be next to a golf course, just steps from Xpu-ha Beach and Oasis Beach. This golf inn is 10.5 mi (17 km) from Xcaret Eco Theme Park and 10 mi (16.2 km) from Xplor Theme Park.

Xpu-ha Beach(0.1 Miles)

Oasis Beach(0.1 Miles)

Fatima Bay(0.3 Miles)

Puerto Aventuras Marina(0.5 Miles)

CEDAM Museum(0.5 Miles)

Puerto Aventuras Golf Club(0.8 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 22:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM to 10:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available for an additional fee.

The property features step-free entrances and wheelchair-accessible facilities in public areas, though specific details about room accessibility are not provided.

The property is located next to a golf course, just steps from Xpu-ha Beach and Oasis Beach. It is approximately 10 miles from Xplor Theme Park and 10.5 miles from Xcaret Eco Theme Park.

Yes, there is an outdoor swimming pool available. It is operational seasonally.

Up to 2 children aged 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Chez Waffle Hotel

Amenities

Property description

Book on Vio

Guest reviews