AC Hotel by Marriott Birmingham
US$163
/ night
Avg. for October
Prices for AC Hotel by Marriott Birmingham
Select dates to see prices and availability
US$163
/ night
Avg. for October
Monthly average prices
Nightly prices at AC Hotel by Marriott Birmingham average US$115 in the cheapest month (January) and US$188 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$115 |
| February | US$140 |
| March | US$160 |
| April | US$149 |
| May | US$150 |
| June | US$179 |
| July | US$144 |
| August | US$164 |
| September | US$188 |
| October | US$163 |
| November | US$188 |
| December | US$157 |
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Oct · US$163
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Most expensive: September (~US$188)
Cheapest: January (~US$115)
About this property
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
Business amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 90 guestrooms featuring refrigerators and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Location
With a stay at AC Hotel by Marriott Birmingham, you'll be centrally located in Birmingham, steps from The Mailbox and within a 10-minute walk of The Alexandra Theatre. This hotel is 0.6 mi (1 km) from O2 Academy Birmingham and 0.7 mi (1.2 km) from Birmingham Hippodrome.
What's nearby
Shopping District(0.1 Miles)
The Mailbox(0.1 Miles)
Broad Street(0.3 Miles)
Gas Street Basin(0.3 Miles)
Brindleyplace(0.3 Miles)
The Alexandra Theatre(0.3 Miles)
Symphony Hall(0.3 Miles)
Centenary Square(0.4 Miles)
Birmingham Christmas Market(0.4 Miles)
Library of Birmingham(0.4 Miles)
O2 Academy Birmingham(0.4 Miles)
Industry and Genius(0.4 Miles)
Hurst Street(0.4 Miles)
Victoria Square(0.4 Miles)
Birmingham Town Hall(0.4 Miles)
The preferred airport for AC Hotel by Marriott Birmingham is Birmingham Airport (BHX)(17.2 Miles)
Parking
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Safe-deposit box
Location
160 Wharfside Street, The Mailbox, Birmingham, England, United Kingdom
Shopping District (0.1 Miles)
The Mailbox (0.1 Miles)
Broad Street (0.3 Miles)
Gas Street Basin (0.3 Miles)
Brindleyplace (0.3 Miles)
The Alexandra Theatre (0.3 Miles)
Room options
5
Superior Room, 1 King Bed, Canal View
Room details
1 Extra-Large Double Bed
Sleeps 2
248 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Deluxe Room, 2 Twin Beds
Room details
2 Single Beds
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Refrigerator
10
Deluxe Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Refrigerator
11
Superior Room, 1 Queen Bed with Sofa Bed, Canal View
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 3
245 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of AC Hotel by Marriott Birmingham
8.7
Fabulous
Based on 2,219 verified reviews
Who stays here?
Business
35%
Couple
37%
Family
8%
Group
17%
What guests think
AI-generated summary based on recent guest reviews
At AC Hotel by Marriott Birmingham, travellers praise the canal-side, central location and consistently friendly staff, while opinions on rooms and breakfast vary due to noise, dated furnishings, and occasional maintenance or service lapses.
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What guests think
At AC Hotel by Marriott Birmingham, travellers praise the canal-side, central location and consistently friendly staff, while opinions on rooms and breakfast vary due to noise, dated furnishings, and occasional maintenance or service lapses.
Many guests find rooms clean, comfortable, and spacious with canalside views, but others mention thin walls, uncomfortable pillows or mattresses, weak showers, and temperature control issues. Facilities are modern but limited: a small gym and bar, no restaurant or room service, and paid parking nearby that some find costly or confusing. Breakfast feedback ranges from excellent and well-stocked to underwhelming or poorly replenished during busy periods. Expect a convenient city stay with warm service and variable room and dining experiences.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are modern but limited: a small gym and bar are available, but there is no on-site restaurant or room service. Parking is via the adjacent Mailbox car park, which some find costly, awkward for luggage, or confusing to use.
Related guest reviews
10
Rosalind
26 Sept 2024
·
Stayed 1 night
This hotel has a bar which serves small plates but no restaurant. Breakfast is a buffet which is ok. The staff are helpful & very friendly. The room is modern & well equipped. All in all a convenient hotel with nice view over the canal. Would be improved by providing a restaurant & room service.
This hotel has a bar which serves small plates but no restaurant. Breakfast is a buffet which is ok. The staff are helpful & very friendly. The room is modern & well equipped. All in all a convenient hotel with nice view over the canal. Would be improved by providing a restaurant & room service.
10
Tom
20 Dec 2022
·
Stayed 1 night
In all the stay was very good and I couldn’t fault the hotel, would definitely stay here again. Great location surrounded by shops and restaurants and only 5-10 minute walk from the Bullring. Only issues I had were parking was a bit limited due to the hotel not having its own parking so had to park in the mailbox car park. This was quite expensive even with a discount from the hotel. It also isn’t very clear where the entrance to the car park is located. The other issue was the fire alarm went off at 8am for 10-20 seconds. Not the way you want to be woken up in the morning.
In all the stay was very good and I couldn’t fault the hotel, would definitely stay here again. Great location surrounded by shops and restaurants and only 5-10 minute walk from the Bullring. Only issues I had were parking was a bit limited due to the hotel not having its own parking so had to park in the mailbox car park. This was quite expensive even with a discount from the hotel. It also isn’t very clear where the entrance to the car park is located. The other issue was the fire alarm went off at 8am for 10-20 seconds. Not the way you want to be woken up in the morning.
8
Oğuzhan
1 May 2024
·
Stayed 7 nights
For some reason I couldn’t get water from room service to my room at late hour once
For some reason I couldn’t get water from room service to my room at late hour once
8
Ela
28 Sept 2025
·
Stayed 1 night
I wish there was room servicee
I wish there was room servicee
10
Emilie
12 Feb 2023
·
Stayed 1 night
Very clean- lovely little gym
Very clean- lovely little gym
4
P
12 Jun 2023
·
Stayed 1 night
The hotel is in a great position, but there is lack of information from the hotel. We had been out to a play and thought we will get room service when we get back. Asked the receptionist, did they have a menu and got the red pony it’s on your TV. Ok went up to the room, took a good 10mins to find it due to the controls not working well and the cleaners knocking the lead out. Then to find they don’t do room service, they use Deliveroo which stopped at 11pm. Why the lady didn’t tell me on reception at the time, so we could have gone out for dinner. The whole time I have been travelling I have never known a hotel not to have orange juice at breakfast. I know this is a first world problem, but they are charging for the service.
The hotel is in a great position, but there is lack of information from the hotel. We had been out to a play and thought we will get room service when we get back. Asked the receptionist, did they have a menu and got the red pony it’s on your TV. Ok went up to the room, took a good 10mins to find it due to the controls not working well and the cleaners knocking the lead out. Then to find they don’t do room service, they use Deliveroo which stopped at 11pm. Why the lady didn’t tell me on reception at the time, so we could have gone out for dinner. The whole time I have been travelling I have never known a hotel not to have orange juice at breakfast. I know this is a first world problem, but they are charging for the service.
6
Simon
19 May 2024
·
Stayed 2 nights
Reception just seemed a bit offish. Gym pretty limited the safe didn’t work though that got put right on day 2 and I was offered to change rooms but I had already unpacked. The TV only had terrestrial stations so the signal wasn’t great and not many to choose from. Breakfast was ok but the coffee was probably the worst I’ve tasted! I did actually manage to enjoy my stay and most of the staff were great, but I come up to Birmingham once a year and I won’t be staying here again.
Reception just seemed a bit offish. Gym pretty limited the safe didn’t work though that got put right on day 2 and I was offered to change rooms but I had already unpacked. The TV only had terrestrial stations so the signal wasn’t great and not many to choose from. Breakfast was ok but the coffee was probably the worst I’ve tasted! I did actually manage to enjoy my stay and most of the staff were great, but I come up to Birmingham once a year and I won’t be staying here again.
10
Iram
4 Jun 2023
·
Stayed 2 nights
All was perfect nice rooms and good price only issuesnis parking its £22 a day
All was perfect nice rooms and good price only issuesnis parking its £22 a day
10
Elizabeth
22 Jun 2025
·
Stayed 2 nights
Room on the 5th floor with a canal view. Room was spotless and air conditioning was perfect as we had very warm weather this weekend. Staff were friendly and polite and we had a very warm welcome on arrival. Breakfast was lovely ….even better when we realised we could ask for fresh fried eggs. Small gym room but enough equipment to have an hour session. Security is fab as you can’t access the rooms unless you have a key card. Plenty of restaurants close by and a beautiful short walk along the canal to the Utilita arena.
Room on the 5th floor with a canal view. Room was spotless and air conditioning was perfect as we had very warm weather this weekend. Staff were friendly and polite and we had a very warm welcome on arrival. Breakfast was lovely ….even better when we realised we could ask for fresh fried eggs. Small gym room but enough equipment to have an hour session. Security is fab as you can’t access the rooms unless you have a key card. Plenty of restaurants close by and a beautiful short walk along the canal to the Utilita arena.
8
CRAIG
1 Nov 2024
·
Stayed 1 night
Parking is not ideal. It is relatively close by. If you have luggage and want to drop it off at the hotel, there is no easy option. Staff were great.
Parking is not ideal. It is relatively close by. If you have luggage and want to drop it off at the hotel, there is no easy option. Staff were great.
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews frequently describe the hotel and rooms as very clean. A few note lapses such as hairs in bed, lingering odours, cracked or slow-draining sinks, or a missed housekeeping service.
Related guest reviews
4
MohamedHydrosJassem
9 Jul 2024
·
Stayed 2 nights
Nobody came to clean our room, make the bed, clean the toilet, replenish the tea and coffee or change the towels! This is not what someone staying at the Marriott expects. Very disappointed!
Nobody came to clean our room, make the bed, clean the toilet, replenish the tea and coffee or change the towels! This is not what someone staying at the Marriott expects. Very disappointed!
10
Chona
1 Sept 2025
·
Stayed 1 night
Clean room and facilities good and in safe area.
Clean room and facilities good and in safe area.
10
Sarah
31 Aug 2025
·
Stayed 1 night
Great stay for 1 night. Staff friendly and helpful, especially night porter. Hotel is spotlessly clean. Breakfast very good and wide selection
Great stay for 1 night. Staff friendly and helpful, especially night porter. Hotel is spotlessly clean. Breakfast very good and wide selection
10
Ian
25 Oct 2025
·
Stayed 1 night
Chose not to have breakfast, but room very clean, hotel public areas very clean. Would be good if we could open the window to get some fresh air in the room but other than we have enjoyed our stay
Chose not to have breakfast, but room very clean, hotel public areas very clean. Would be good if we could open the window to get some fresh air in the room but other than we have enjoyed our stay
10
Michelle
26 Nov 2025
·
Stayed 1 night
Fabulous hotel. Location and canal view from bedroom wonderful. The receptionists were super friendly and the room spotlessly clean from Rumi hosekeeping . Fluffy white towels abd hot powerful showers. Most importantly a very comfy matress and crisp white bed linen.
Fabulous hotel. Location and canal view from bedroom wonderful. The receptionists were super friendly and the room spotlessly clean from Rumi hosekeeping . Fluffy white towels abd hot powerful showers. Most importantly a very comfy matress and crisp white bed linen.
6
Anthony
2 Nov 2024
·
Stayed 1 night
Positives- great location and nice breakfast. Negatives - Room was basic and had a very strong strange odour.
Positives- great location and nice breakfast. Negatives - Room was basic and had a very strong strange odour.
8
Tomasz
25 Jan 2025
·
Stayed 1 night
We only stayed one night. All amazing. Great customer service and location to sightseeing. The room was spacious and bed very comfortable. The sink in the bathroom was cracked and it took time to drain. Cleaners started working around our room before 9 am and woke us up.
We only stayed one night. All amazing. Great customer service and location to sightseeing. The room was spacious and bed very comfortable. The sink in the bathroom was cracked and it took time to drain. Cleaners started working around our room before 9 am and woke us up.
10
Sarah
8 May 2025
·
Stayed 1 night
Lovely hotel in a great location. Staff are super friendly and helpful, rooms are clean and well equipped. I’ve stayed twice now and would go back.
Lovely hotel in a great location. Staff are super friendly and helpful, rooms are clean and well equipped. I’ve stayed twice now and would go back.
4
Robin
8 Jan 2023
·
Stayed 19,364 nights
Found 3 hairs in the bed of the first room I was given. So gross then the room they moved us to had a dredge that didn’t work and a broken thermostat as well so the room was sweltering. Difficult to access entrance, you have to drag bags up a large exterior staircase. Very very average at best. Uncomfortable bed too. Sorry Marriott but I would never stay there again.
Found 3 hairs in the bed of the first room I was given. So gross then the room they moved us to had a dredge that didn’t work and a broken thermostat as well so the room was sweltering. Difficult to access entrance, you have to drag bags up a large exterior staircase. Very very average at best. Uncomfortable bed too. Sorry Marriott but I would never stay there again.
10
Susan
26 May 2025
·
Stayed 1 night
rooms spotless and comfy . staff really helpful and friendly
rooms spotless and comfy . staff really helpful and friendly
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AI-generated summary based on recent guest reviews
Rooms
Many guests find rooms spacious, comfortable and some with attractive canal views. Others cite noise from corridors or outside, uncomfortable or squeaky beds and pillows, worn furnishings, dim lighting, noisy fridges, and issues with temperature control or weak showers.
Related guest reviews
6
Neil
31 Aug 2025
·
Stayed 2 nights
Fantastic location, staff are really helpful and friendly. The beds are just not comfortable at all. Can also be quite noisy, especially later on at night
Fantastic location, staff are really helpful and friendly. The beds are just not comfortable at all. Can also be quite noisy, especially later on at night
6
Lom
28 Feb 2025
·
Stayed 1 night
in room wall socket on desk was faulty, Mini fridge was extremely noisy and kept me awake. Eventually got annoyed enough to pull the power socket out! Breakfast was mediocre at best and coffee was almost on par with the brown water you get from Greggs.
in room wall socket on desk was faulty, Mini fridge was extremely noisy and kept me awake. Eventually got annoyed enough to pull the power socket out! Breakfast was mediocre at best and coffee was almost on par with the brown water you get from Greggs.
6
edward
7 Feb 2024
·
Stayed 3 nights
Hotel was in a good location. I reserved a king bed for my wife and I. This was two twins pushed together. Not exactly a comfortable bed. Property was clean and staff was helpful.
Hotel was in a good location. I reserved a king bed for my wife and I. This was two twins pushed together. Not exactly a comfortable bed. Property was clean and staff was helpful.
10
Alex
29 Nov 2025
·
Stayed 1 night
Great size room. Comfy beds and amenities were great. Excellent location too.
Great size room. Comfy beds and amenities were great. Excellent location too.
10
Elizabeth
22 Jun 2025
·
Stayed 2 nights
Room on the 5th floor with a canal view. Room was spotless and air conditioning was perfect as we had very warm weather this weekend. Staff were friendly and polite and we had a very warm welcome on arrival. Breakfast was lovely ….even better when we realised we could ask for fresh fried eggs. Small gym room but enough equipment to have an hour session. Security is fab as you can’t access the rooms unless you have a key card. Plenty of restaurants close by and a beautiful short walk along the canal to the Utilita arena.
Room on the 5th floor with a canal view. Room was spotless and air conditioning was perfect as we had very warm weather this weekend. Staff were friendly and polite and we had a very warm welcome on arrival. Breakfast was lovely ….even better when we realised we could ask for fresh fried eggs. Small gym room but enough equipment to have an hour session. Security is fab as you can’t access the rooms unless you have a key card. Plenty of restaurants close by and a beautiful short walk along the canal to the Utilita arena.
6
Mark
13 Oct 2025
·
Stayed 1 night
Noisy squeaky bed. Thin walls can hear people in corridor and in neighbouring rooms. Breakfast not good. Hash brown like cardboard sausage chewy. All seemed very stale.
Noisy squeaky bed. Thin walls can hear people in corridor and in neighbouring rooms. Breakfast not good. Hash brown like cardboard sausage chewy. All seemed very stale.
10
Michelle
26 Nov 2025
·
Stayed 1 night
Fabulous hotel. Location and canal view from bedroom wonderful. The receptionists were super friendly and the room spotlessly clean from Rumi hosekeeping . Fluffy white towels abd hot powerful showers. Most importantly a very comfy matress and crisp white bed linen.
Fabulous hotel. Location and canal view from bedroom wonderful. The receptionists were super friendly and the room spotlessly clean from Rumi hosekeeping . Fluffy white towels abd hot powerful showers. Most importantly a very comfy matress and crisp white bed linen.
6
Christopher
30 Nov 2025
·
Stayed 1 night
Very uncomfortable pillows, shower was very weak water, more like a slow drip. We had some drinks ar the bar but it was very slow service.
Very uncomfortable pillows, shower was very weak water, more like a slow drip. We had some drinks ar the bar but it was very slow service.
4
Kevin
22 Mar 2025
·
Stayed 1 night
I normally stay in this hotel in Birmingham city Centre. Unfortunately, my stay wasn't as pleasant on this occasion. During the night I discovered the air-conditioning was centrally managed and I wasn't able to cool the room. I was also unable to open any window or door, which I have been able to do in other rooms at previous days. This unfortunately made it a very unpleasant day for me.
I normally stay in this hotel in Birmingham city Centre. Unfortunately, my stay wasn't as pleasant on this occasion. During the night I discovered the air-conditioning was centrally managed and I wasn't able to cool the room. I was also unable to open any window or door, which I have been able to do in other rooms at previous days. This unfortunately made it a very unpleasant day for me.
4
Brett
17 Jul 2023
·
Stayed 1 night
Stayed at this hotel for one night. Location was fine with lots of a bars and restaurants close by. On arrival we were told we had been upgraded to a superior room which was nice. On entering the room the disappointment was instant! The bed legs were broken and the bed creaked and moved. The mattress was worn out and it felt like you were rolling into the middle. The terrible looking pvc leather sofa was worn out and looked like a cat had been scratching at the arms! The bed base looked dirty and the room was dull and very beige! Breakfast was poor, greasy and luke warm. Not what I would expect from a Marriott and having stayed in a premier inn two weeks prior for three nights it is nowhere near the quality of its cheaper alternatives. Save yourself some money and stay elsewhere!
Stayed at this hotel for one night. Location was fine with lots of a bars and restaurants close by. On arrival we were told we had been upgraded to a superior room which was nice. On entering the room the disappointment was instant! The bed legs were broken and the bed creaked and moved. The mattress was worn out and it felt like you were rolling into the middle. The terrible looking pvc leather sofa was worn out and looked like a cat had been scratching at the arms! The bed base looked dirty and the room was dull and very beige! Breakfast was poor, greasy and luke warm. Not what I would expect from a Marriott and having stayed in a premier inn two weeks prior for three nights it is nowhere near the quality of its cheaper alternatives. Save yourself some money and stay elsewhere!
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, professional and helpful, with staff resolving problems, arranging room moves and upgrades, and offering warm welcomes. Occasional issues include slow check-in, bar staffing gaps, booking/allocation errors, and inflexible policy decisions.
Related guest reviews
8
Andrew
24 Jan 2025
·
Stayed 4 nights
Business trip stay over four nights. First time at this hotel. In general good, clean and comfortable in a vibrant part of Birmingham. Rooms on the roadside can be noisy with road noise etc. No carpets so can hear people above walking around if in shoes. Also rooms not as well soundproofed as other hotels I have stayed at. Breakfast is okay (not great) - plenty of options nearby if you don’t want to stop in. Bar service could have been better in terms of numbers of staff serving.
Business trip stay over four nights. First time at this hotel. In general good, clean and comfortable in a vibrant part of Birmingham. Rooms on the roadside can be noisy with road noise etc. No carpets so can hear people above walking around if in shoes. Also rooms not as well soundproofed as other hotels I have stayed at. Breakfast is okay (not great) - plenty of options nearby if you don’t want to stop in. Bar service could have been better in terms of numbers of staff serving.
8
Philip
26 Aug 2023
·
Stayed 3 nights
Fantastic hotel in a fantastic location. Just make sure that you don't make a mistake on your booking as you won't get any help. I accidently booked the wrong dates and was offered no help whatsoever to change it back. I've stayed here several times and love the hotel. I was therefore, thoroughly disappointed that I was offered no options to make the changes I required. I offered to pay the difference to cover any losses that the hotel would incur, but this made no difference. It was ultimately my mistake and therefore my problem, but customer service is often measured when things don't go to plan. The company policy around such incidents is poor, in my opinion. It is a great shame as I really like the hotel. The staff on reception during the nights we did stay, were great.
Fantastic hotel in a fantastic location. Just make sure that you don't make a mistake on your booking as you won't get any help. I accidently booked the wrong dates and was offered no help whatsoever to change it back. I've stayed here several times and love the hotel. I was therefore, thoroughly disappointed that I was offered no options to make the changes I required. I offered to pay the difference to cover any losses that the hotel would incur, but this made no difference. It was ultimately my mistake and therefore my problem, but customer service is often measured when things don't go to plan. The company policy around such incidents is poor, in my opinion. It is a great shame as I really like the hotel. The staff on reception during the nights we did stay, were great.
6
Andrew
6 Oct 2023
·
Stayed 1 night
Slow check in (although apologies for this were profuse) and room very spartan and unappealing
Slow check in (although apologies for this were profuse) and room very spartan and unappealing
10
Mark
8 Jun 2025
·
Stayed 1 night
Fantastic location by the canals and very friendly, efficient and accommodating check in
Fantastic location by the canals and very friendly, efficient and accommodating check in
8
Kelly
15 Feb 2023
·
Stayed 2 nights
The hotel was in a great location, was clean and staff were helpful but they had to be helpful to resolve regular mistakes of their colleagues. This made the hotel seem less professional. We arrived at our room but someone was in there so due to their mistake we got upgraded to a room with a view. Then the staff member only booked us in the room for one night so our room cards didnt let us access the room so we had to go back downstairs where another member of staff booked us correctly in the room. They said this had happened to a few people that night. Didn't get car park discount as the link didn't work in the email so didn't know the discount code. Hotel said they couldn't give me the discount as I had already paid the full price - fair enough but if I had been given the discount code when booking then I wouldn't have paid the full price. A lovely hotel, just need to train staff better so they make less mistakes.
The hotel was in a great location, was clean and staff were helpful but they had to be helpful to resolve regular mistakes of their colleagues. This made the hotel seem less professional. We arrived at our room but someone was in there so due to their mistake we got upgraded to a room with a view. Then the staff member only booked us in the room for one night so our room cards didnt let us access the room so we had to go back downstairs where another member of staff booked us correctly in the room. They said this had happened to a few people that night. Didn't get car park discount as the link didn't work in the email so didn't know the discount code. Hotel said they couldn't give me the discount as I had already paid the full price - fair enough but if I had been given the discount code when booking then I wouldn't have paid the full price. A lovely hotel, just need to train staff better so they make less mistakes.
2
Eddie
11 Aug 2024
·
Stayed 1 night
Really disgusted with the hotels impersonal approach. With the current situations in many major cities, my wife, (a pwerson of colour) was too worried to visit Birmingham as planned. We spoke to the hotel, who were extremely cold, unhelpful and had no care of our situation. We requested a refund and was flatly declined. Quoting policy, with no human sense or reasonning is something that I find awful. I will not be using this chain in thecfuture
Really disgusted with the hotels impersonal approach. With the current situations in many major cities, my wife, (a pwerson of colour) was too worried to visit Birmingham as planned. We spoke to the hotel, who were extremely cold, unhelpful and had no care of our situation. We requested a refund and was flatly declined. Quoting policy, with no human sense or reasonning is something that I find awful. I will not be using this chain in thecfuture
10
Jackie
23 Sept 2025
·
Stayed 1 night
Orchid (the receptionist) was very friendly and helpful when checking in.
Orchid (the receptionist) was very friendly and helpful when checking in.
10
Sami
25 Feb 2024
·
Stayed 4 nights
Lee ,has been absolutely five star treatment: Did not appreciate the newcomer Adam was in his infancy as he came across as an individual who has worked within the hospitality sector for many years . Finally you can’t leave a comment without praising the dynamic trio Ali, Prijyah and Aneesha for who truly welcome people and make you feel that you’re back home Great team great service You just need to get your eco friendly status up by introducing the high spec low cost bamboo toilet roll, napkins, fascial tissues etc from unigreen products limited. www.uni-green.co.uk Thank you
Lee ,has been absolutely five star treatment: Did not appreciate the newcomer Adam was in his infancy as he came across as an individual who has worked within the hospitality sector for many years . Finally you can’t leave a comment without praising the dynamic trio Ali, Prijyah and Aneesha for who truly welcome people and make you feel that you’re back home Great team great service You just need to get your eco friendly status up by introducing the high spec low cost bamboo toilet roll, napkins, fascial tissues etc from unigreen products limited. www.uni-green.co.uk Thank you
10
rhia
28 Nov 2025
·
Stayed 1 night
Unfortunately the room we were originally placed in didn’t have a working tv but the night manager Lee was extremely polite and apologetic and sorted the issue promptly. He compensated us for the inconvenience. and promptly managed to move us to another room which has a working tv. He was so kind and made sure to do all he could to enable we had a good stay, which we did. The hotel was clean and all the staff were lovely. Definitely somewhere I would stay again.
Unfortunately the room we were originally placed in didn’t have a working tv but the night manager Lee was extremely polite and apologetic and sorted the issue promptly. He compensated us for the inconvenience. and promptly managed to move us to another room which has a working tv. He was so kind and made sure to do all he could to enable we had a good stay, which we did. The hotel was clean and all the staff were lovely. Definitely somewhere I would stay again.
10
Phillip
3 Nov 2025
·
Stayed 1 night
Staff amazing had loud neighbors and was immediately move no hassle or issues. Moved to a quieter area everything after that was perfect
Staff amazing had loud neighbors and was immediately move no hassle or issues. Moved to a quieter area everything after that was perfect
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AI-generated summary based on recent guest reviews
Location
Central canalside setting by the Mailbox, walkable to New Street station, the Bullring and Utilita Arena, with restaurants and bars on the doorstep and pleasant views. Some guests experienced street/nightlife noise or heavy traffic nearby.
Related guest reviews
10
Jane
15 Jun 2025
·
Stayed 3 nights
Great location, guests get discount in the Black Sheep located adjacent.
Great location, guests get discount in the Black Sheep located adjacent.
8
ian
7 Jul 2025
·
Stayed 2 nights
This is a convenient location with comfortable rooms and facilities. I did not eat there in the evening. I was surprised on arrival at 19.15h to be told that my room was not ready. After another staff member was consulted, the room was provided. I did not use the cited car park, but noticed that the traffic in surrounding streets was gridlocked for much of the day. This was particularly bad at 7-9pm on Friday night.
This is a convenient location with comfortable rooms and facilities. I did not eat there in the evening. I was surprised on arrival at 19.15h to be told that my room was not ready. After another staff member was consulted, the room was provided. I did not use the cited car park, but noticed that the traffic in surrounding streets was gridlocked for much of the day. This was particularly bad at 7-9pm on Friday night.
10
MARGARET
5 Sept 2025
·
Stayed 1 night
Great Hotel in central Birmingham overlooking the Canal. Next door to the Mailbox with its lovely restaurants. Chose this Hotel for its closeness to the Alexandra Theatre and also convenient for New St Station.
Great Hotel in central Birmingham overlooking the Canal. Next door to the Mailbox with its lovely restaurants. Chose this Hotel for its closeness to the Alexandra Theatre and also convenient for New St Station.
10
Mandy
24 Aug 2025
·
Stayed 2 nights
Great location overlooking the canal and easy walking distance to the train station and bull ring shopping mall
Great location overlooking the canal and easy walking distance to the train station and bull ring shopping mall
10
Jonathan
27 Dec 2024
·
Stayed 1 night
Perfect stay in a great location
Perfect stay in a great location
8
Michael
28 Apr 2024
·
Stayed 1 night
Well located close to the canals and The Mailbox mall. A good 10 minute walk to the bullring. Plenty of restaurants on the doorstep. Not far from Broad Street. Comfortable overall, what you see is what you get. Modern style but a little bit corporate as expected. Room was a touch warm despite air con, which turns off half way through the night. Would stay again.
Well located close to the canals and The Mailbox mall. A good 10 minute walk to the bullring. Plenty of restaurants on the doorstep. Not far from Broad Street. Comfortable overall, what you see is what you get. Modern style but a little bit corporate as expected. Room was a touch warm despite air con, which turns off half way through the night. Would stay again.
10
Nigel
21 Apr 2025
·
Stayed 1 night
Stayed just the one night , but the hotel is in the perfect location for going to concerts , bars and restaurants, the staff were so friendly and helpful, out twin room was excellent,next time visiting Birmingham will definitely stay here again.
Stayed just the one night , but the hotel is in the perfect location for going to concerts , bars and restaurants, the staff were so friendly and helpful, out twin room was excellent,next time visiting Birmingham will definitely stay here again.
8
Jovan
3 May 2025
·
Stayed 2 nights
Great location to most things in Birmingham.
Great location to most things in Birmingham.
6
Fran
26 Oct 2025
·
Stayed 1 night
Good welcome at reception. We had superior room which was tired in appearance and very noisy as we faced the canal
Good welcome at reception. We had superior room which was tired in appearance and very noisy as we faced the canal
10
SUNDEEP
3 Feb 2025
·
Stayed 1 night
Lovely place and great location and very reasonably priced compared to other hotels nearby
Lovely place and great location and very reasonably priced compared to other hotels nearby
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed: many enjoyed tasty, varied options, while others found food cold or underwhelming, with occasional understaffing and slow replenishment or poor coffee. There is a bar with small plates but no full-service restaurant.
Related guest reviews
6
Shirley
19 Nov 2023
·
Stayed 1 night
nice room and bar area breakfast was absolutly dire not worth £2.50 let alone £12.00 burnt scrambled eggs raw sausages all i ended up with was 2 slices of toast and 2 bits of bacon total rubbish
nice room and bar area breakfast was absolutly dire not worth £2.50 let alone £12.00 burnt scrambled eggs raw sausages all i ended up with was 2 slices of toast and 2 bits of bacon total rubbish
6
Kathryn
14 Nov 2025
·
Stayed 1 night
Staff were great however I felt the images on the site were misleading- I booked a room with a queen bed, the bed was a normal double, the leather sofa was really scratched up and damaged looking, the tv remote had battery salt coming out of it (they did replace the remote), just was a bit shabby and disappointing considering I paid £261 for a night there. Additionally the images made it look like a massive breakfast buffet but there was not much choice at all and the quality wasn’t great. So the service was friendly and great and can’t fault it but the room and general hotel was not to the standard I expected for the price I paid unfortunately. It had a nice bathroom and wasn’t the worst but I would not pay that price for that room again.
Staff were great however I felt the images on the site were misleading- I booked a room with a queen bed, the bed was a normal double, the leather sofa was really scratched up and damaged looking, the tv remote had battery salt coming out of it (they did replace the remote), just was a bit shabby and disappointing considering I paid £261 for a night there. Additionally the images made it look like a massive breakfast buffet but there was not much choice at all and the quality wasn’t great. So the service was friendly and great and can’t fault it but the room and general hotel was not to the standard I expected for the price I paid unfortunately. It had a nice bathroom and wasn’t the worst but I would not pay that price for that room again.
6
Lom
28 Feb 2025
·
Stayed 1 night
in room wall socket on desk was faulty, Mini fridge was extremely noisy and kept me awake. Eventually got annoyed enough to pull the power socket out! Breakfast was mediocre at best and coffee was almost on par with the brown water you get from Greggs.
in room wall socket on desk was faulty, Mini fridge was extremely noisy and kept me awake. Eventually got annoyed enough to pull the power socket out! Breakfast was mediocre at best and coffee was almost on par with the brown water you get from Greggs.
10
Julie
18 Oct 2025
·
Stayed 1 night
Lovely clean room with a big bed which was a bit on the firm side for us. A few more milk sachets would of been good. Breakfast was fantastic wibeingvthe best buffet breakfast ive had i think. Friendly helpful staff
Lovely clean room with a big bed which was a bit on the firm side for us. A few more milk sachets would of been good. Breakfast was fantastic wibeingvthe best buffet breakfast ive had i think. Friendly helpful staff
10
Sarah
31 Aug 2025
·
Stayed 1 night
Great stay for 1 night. Staff friendly and helpful, especially night porter. Hotel is spotlessly clean. Breakfast very good and wide selection
Great stay for 1 night. Staff friendly and helpful, especially night porter. Hotel is spotlessly clean. Breakfast very good and wide selection
6
James
29 Dec 2023
·
Stayed 1 night
Our stay at the hotel was generally pleasant, thanks to the excellent reception staff and the cleanliness and comfort of our room. However, we encountered some issues during breakfast. The restaurant was understaffed, with only one person managing all the service. We faced difficulties such as a malfunctioning coffee machine, and essentials like sugar and butter running out without being refilled. It was challenging to place our order as we had to actively seek the waitress’s attention. Additionally, the dish we received did not match its description, and we were advised to modify it ourselves using buffet items, which was impractical. When I expressed these concerns to the waitress, her response lacked an apology and focused on the challenges of managing the service single-handedly during a busy period. I believe these areas could greatly benefit from attention and improvement.
Our stay at the hotel was generally pleasant, thanks to the excellent reception staff and the cleanliness and comfort of our room. However, we encountered some issues during breakfast. The restaurant was understaffed, with only one person managing all the service. We faced difficulties such as a malfunctioning coffee machine, and essentials like sugar and butter running out without being refilled. It was challenging to place our order as we had to actively seek the waitress’s attention. Additionally, the dish we received did not match its description, and we were advised to modify it ourselves using buffet items, which was impractical. When I expressed these concerns to the waitress, her response lacked an apology and focused on the challenges of managing the service single-handedly during a busy period. I believe these areas could greatly benefit from attention and improvement.
8
Gareth
23 Jan 2025
·
Stayed 1 night
Only problem was Breakfast where some things ran out and due to lack of staff were not speedily replaced.
Only problem was Breakfast where some things ran out and due to lack of staff were not speedily replaced.
6
Mark
13 Oct 2025
·
Stayed 1 night
Noisy squeaky bed. Thin walls can hear people in corridor and in neighbouring rooms. Breakfast not good. Hash brown like cardboard sausage chewy. All seemed very stale.
Noisy squeaky bed. Thin walls can hear people in corridor and in neighbouring rooms. Breakfast not good. Hash brown like cardboard sausage chewy. All seemed very stale.
10
Natalie
5 Oct 2024
·
Stayed 1 night
Really great stay! The staff were all helpful and professional and the breakfast team were especially good accommodating one of the party who is celiac with a great breakfast of bacon and eggs cooked separately and served directly to the table. The buffet breakfast was also brilliant and with lots of choice! Really would recommend staying here.
Really great stay! The staff were all helpful and professional and the breakfast team were especially good accommodating one of the party who is celiac with a great breakfast of bacon and eggs cooked separately and served directly to the table. The buffet breakfast was also brilliant and with lots of choice! Really would recommend staying here.
8
Annie
23 Nov 2025
·
Stayed 1 night
Friendly attentive staff and a great breakfast.
Friendly attentive staff and a great breakfast.
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AI-generated summary based on recent guest reviews
10
Sofia
21 Sept 2026
·
Stayed 2 nights
Great location and great weiw
Great location and great weiw
8
Aniket
21 Sept 2026
·
Stayed 1 night
Really good hotel for the price, and the location is great too. We parked overnight at Q-Park, but a little tip for anyone doing the same: get your car washed at ICC and you can get free parking, which is a great bonus. The room also had a mini fridge, which was really handy. My only complaint was the mattress, as it was quite hard for my liking and unfortunately left me with a bad back the next day. The pillows were also either too soft or too hard, so they could definitely be improved. Other than that, it was a great stay and I’d definitely come back again.
Really good hotel for the price, and the location is great too. We parked overnight at Q-Park, but a little tip for anyone doing the same: get your car washed at ICC and you can get free parking, which is a great bonus. The room also had a mini fridge, which was really handy. My only complaint was the mattress, as it was quite hard for my liking and unfortunately left me with a bad back the next day. The pillows were also either too soft or too hard, so they could definitely be improved. Other than that, it was a great stay and I’d definitely come back again.
10
Lisa
19 Sept 2026
·
Stayed 1 night
Always a pleasure to stay here. Great location. Very clean room.
Always a pleasure to stay here. Great location. Very clean room.
8
Lisa
14 Sept 2026
·
Stayed 1 night
Hotel ideally located 10 minutes from Utilita Arena along the canal path. Quiet location yet close to lots of bars and eateries. Big twin room and a lovely modern bathroom.
Hotel ideally located 10 minutes from Utilita Arena along the canal path. Quiet location yet close to lots of bars and eateries. Big twin room and a lovely modern bathroom.
8
James
1 Sept 2026
·
Stayed 1 night
Great location and well maintained rooms.
Great location and well maintained rooms.
FAQs about AC Hotel by Marriott Birmingham
Is parking available at the hotel?
Nearby parking is available for GBP 21.00 per day, located approximately 2625 ft away. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM for a fee of approximately GBP 16 per person.
What are the check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is by 12:00 PM. Early check-in is available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities, including the registration desk and public areas. Specific details about room accessibility features are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Birmingham, just steps from The Mailbox and within a 10-minute walk of The Alexandra Theatre. It is 0.6 miles from O2 Academy Birmingham and 0.7 miles from Birmingham Hippodrome.
Are children allowed to stay at the hotel?
Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-23: 126.579775USD
- 2026-10-24: 166.906075USD
- 2026-10-25: 106.96627752017974USD
- 2026-10-26: 119.85872499999999USD
- 2026-10-27: 155.70432499999998USD
- 2026-10-28: 164.66572499999998USD
- 2026-10-29: 113.44907496700286USD
- 2026-10-30: 102.14739358367919USD
- 2026-10-31: 163.76643655891417USD
- 2026-11-01: 113.44907496700286USD
- 2026-11-02: 191.54992499999997USD
- 2026-11-03: 426.78465808334346USD
- 2026-11-04: 357.335825USD
- 2026-11-05: 156.6677787387848USD
- 2026-11-06: 142.5676767721176USD
- 2026-11-07: 211.77161686058042USD
- 2026-11-08: 109.46216060504912USD
- 2026-11-09: 213.95342499999998USD
- 2026-11-10: 396.5315577514648USD
- 2026-11-11: 325.97092499999997USD
- 2026-11-12: 219.43101169624327USD
- 2026-11-13: 235.48693312797545USD
- 2026-11-14: 223.28940744514463USD
- 2026-11-15: 118.83140508251189USD
- 2026-11-16: 190.42974999999998USD
- 2026-11-17: 315.76655737915036USD
- 2026-11-18: 314.76917499999996USD
- 2026-11-19: 215.0736USD
- 2026-11-20: 183.30516283607483USD
- 2026-11-21: 248.67884999999998USD
- 2026-11-22: 114.10935878429412USD
- 2026-11-23: 166.906075USD
- 2026-11-24: 315.88935USD
- 2026-11-25: 315.88935USD
- 2026-11-26: 221.79465USD
- 2026-11-27: 237.47709999999998USD
- 2026-11-28: 263.24112499999995USD
- 2026-11-29: 114.1682339488983USD
- 2026-11-30: 198.270975USD
- 2026-12-01: 261.000775USD
- 2026-12-02: 305.807775USD
- 2026-12-03: 298.1333729370117USD
- 2026-12-04: 244.19814999999997USD
- 2026-12-05: 289.56527168502805USD
- 2026-12-06: 116.5205997396469USD
- 2026-12-07: 228.51569999999998USD
- 2026-12-08: 357.1044949150085USD
- 2026-12-09: 369.0196180809021USD
- 2026-12-10: 327.2303698043823USD
- 2026-12-11: 232.81094622268674USD
- 2026-12-12: 258.760425USD
- 2026-12-13: 117.61969112358092USD
- 2026-12-14: 198.270975USD
- 2026-12-15: 226.27534999999997USD
- 2026-12-16: 237.47709999999998USD
- 2026-12-17: 201.19704247817992USD
- 2026-12-18: 168.02624999999998USD
- 2026-12-19: 190.42974999999998USD
- 2026-12-20: 92.32158241748809USD
- 2026-12-21: 107.5368USD
- 2026-12-22: 115.62446486740112USD
- 2026-12-23: 109.77714999999999USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests planning to arrive past 11 PM should request entry by using buzzer on the door.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately GBP 20 per person
- Nearby parking fee: GBP 21.00 per day (2625 ft away)
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Safe-deposit box
Services
Dry cleaning
Housekeeping
Safe-deposit box
Luggage storage
Express check-in/check-out
24-Hour Front Desk
Parking
Parking
General
Room service
Non-smoking rooms
Family room
Activities
Outdoor Furniture
Fitness Center (nearby)
Internet
Free wi-fi