Name: Hotel Casa Mexicana Cozumel
Address: Rafael E Melgar 467 Sur, Colonia Centro, San Miguel, Quintana Roo, Mexico, San Miguel, Quintana Roo, MX
Price range: US$117–US$166 per night
Rating: 8.85

What guests think

At Hotel Casa Mexicana Cozumel, travellers praise the central, walkable location by the ferry, friendly staff, and a made‑to‑order breakfast, along with generally clean, comfortable rooms and pleasant ocean views from select areas.

Common drawbacks include a small pool, no onsite parking, occasionally weak in‑room Wi‑Fi, morning noise near the breakfast area, and intermittent escalator outages; some guests also found certain rooms dated or with limited views. Most reviews still highlight good value and convenience for divers and city explorers. Best for travelers seeking an easy, in‑town base over big‑resort amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: a small, warm pool with ocean views and a lobby/pool bar; some reviews note free bikes. Recurrent negatives include no onsite parking and frequent escalator outages.

Related guest reviews

10

Jason

4 Nov 2024

·

Stayed 2 nights

Wonderful staff. Great hotel in downtown area. Stayed here before and will come back. Only negative thing was the escalator was broken.

8

Alan

27 Feb 2024

·

Stayed 1 night

The pool was small and not in a good area.

8

Patrice Arlene

26 May 2025

·

Stayed 7 nights

Good property. Friendly staff. Basic room. Very small pool and outside area.

10

Audra

22 Mar 2025

·

Stayed 7 nights

Staff are amazing. Friendly and helpful. Very clean hotel. Breakfast which is included was fantastic. If you are a pool person the pool will be disappointing. I recommend a beach club. Room had everything you need. Amazing value. Would definitely recommend

10

Jean

5 Feb 2024

·

Stayed 4 nights

Very Clean, quiet property within walking distance to downtown and restaurants. The pool and lounging area was small with no available room due to others occupying chairs/loungers.

6

Trisha

26 Oct 2025

·

Stayed 7 nights

Walking distance to town. Pool is small & partially covered. Rooms are clean. Has safe & refrigerator. Breakfast included & is a small buffet where they serve you. You have to wait for someone to get the food for you which got old. 2 people are needed to serve the food & usually they had 1 person. Beach towels available & Free Pass for San Francisco Beach-see front desk. 7-11 store under hotel which comes in handy. Overall a clean & safe place to stay.

10

Paul

15 Aug 2024

·

Stayed 6 nights

Great location and the breakfast was fantastic. On the downside, the escalator down was not operable.

8

JAVIER ERNESTO

5 Sept 2024

·

Stayed 4 nights

Everything was fine, especially the attention of the staff, the only drawback is very big, the escalators to access the second floor where the hotel is do not work

2

Lindsey

3 Nov 2024

·

Stayed 3 nights

The escalator didn't week the whole stay ) we have bad knees one of the reason we stayed for the third time ) it was miiserable going up and down all the steps just to leave the building) very disappointed and they didn't carr

6

Shuaib

23 Jul 2024

·

Stayed 4 nights

I liked that there was an indoor pool and I like the view of the Caribbean Sea from the indoor pool. I liked that there was a balcony and that the room had central air. I liked that the room had a fridge that I discovered on my own. I liked that the room has a safe, even if it did not work. I did not like that the hotel did not have a parking lot. I had to play Russian roulette in an attempt to find nearby street parking. The escalators going down never worked. The bathroom ceiling had black mold and was leaking water near the light fixtures. The night prior to my check out the room started to stink like mildew. The bed was not real comfortable. Constantly being harassed by people on the street trying get a buck became a bit irritating.

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Cleanliness

Housekeeping is widely praised and rooms and public areas are generally very clean; a few reports mention missed details or maintenance issues like bathroom odors or mold.

Related guest reviews

8

Paul

5 Feb 2026

·

Stayed 7 nights

Great maid service! Room cleaned every day.

10

HUGO

18 Jan 2025

·

Stayed 5 nights

Cleanliness!

10

Denise Marian

25 Jan 2025

·

Stayed 14 nights

Wonderful breakfast...fresh fruit, eggs cooked to order, variety of Mexican and American breakfast foods. Pool small but clean and warm. Maid service everyday. Rooms very clean. Open concept of hotel very appealing, 5 floors only so no highrise.

10

Timothy

7 Nov 2025

·

Stayed 8 nights

Clean, air conditioned rooms, friendly staff, great breakfast

6

Carlos

18 Nov 2025

·

Stayed 2 nights

En General el Hotel esta bien ubicado pero por estar en el malecon obvio sus al rededores esta sucio y el baño de la habitacion 306 huele mucho a drenaje

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10

Lynn

1 Feb 2026

·

Stayed 4 nights

Clean room, great view from ocean-front rooms, good location to town.

10

SANTIAGO

21 Nov 2025

·

Stayed 1 night

Clean room

10

jorge

17 May 2025

·

Stayed 1 night

Reforzar más la limpieza, había cabellos en la pared de la ducha, y el agua salía amarilla

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6

Shuaib

23 Jul 2024

·

Stayed 4 nights

I liked that there was an indoor pool and I like the view of the Caribbean Sea from the indoor pool. I liked that there was a balcony and that the room had central air. I liked that the room had a fridge that I discovered on my own. I liked that the room has a safe, even if it did not work. I did not like that the hotel did not have a parking lot. I had to play Russian roulette in an attempt to find nearby street parking. The escalators going down never worked. The bathroom ceiling had black mold and was leaking water near the light fixtures. The night prior to my check out the room started to stink like mildew. The bed was not real comfortable. Constantly being harassed by people on the street trying get a buck became a bit irritating.

10

Christopher

30 Mar 2024

·

Stayed 7 nights

Very clean hotel with very nice room. I had an ocean view on the 5th floor. Breakfasts were great and the staff was super helpful. Absolutely recommend.

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Rooms

Rooms are comfortable, many with balconies or ocean views and good A/C, but some are dated, have small bathrooms or limited views. Multiple reviews note morning noise near the dining area and inconsistent in‑room Wi‑Fi.

Related guest reviews

10

Richard

20 Feb 2025

·

Stayed 21 nights

Rooms were comfortable. Hotel was very clean and well maintained. Safes in the room was a convienient security feature. Lobby bar had very good drinks and at a reasonable price.. Elevator was very small for a hotel of this size and slow.

8

Felipe Segundo

17 Feb 2025

·

Stayed 9 nights

In the morning the room smell like food 4th floor.

6

Joe

6 Jul 2025

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Stayed 6 nights

First the good. Clean, nice rooms. Great Breakfast buffet. Awesome location. Now, the not-so-good. The wifi was so weak as to be useless. The view that I had was of a parking garage and the patios of businesses. Finally, there are no fans in the room to dry scuba gear. I asked for one, but was told "I'll see if one is available." Apparently, there wasn't one available because I never received one.

6

Felipe Segundo

13 Apr 2025

·

Stayed 10 nights

The rooms in the morning smell to food (Breakfast)

6

Barry william

15 Apr 2025

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Stayed 5 nights

It was okay too much noise in side

10

Raeseh

21 Apr 2025

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Stayed 6 nights

We had a great stay at Casa Mexicana Cozumel and were especially impressed with the staff and service—everyone was friendly, helpful, and made us feel very welcome from the moment we arrived. The complimentary breakfast exceeded our expectations with a wide assortment of choices, including several healthy options. The hotel’s common areas were definitely a highlight—the lobby, pool, and bar all offered comfortable spaces to relax and unwind. We also loved the location, which was super convenient for exploring the local scene. There were plenty of restaurants, bars, and shops within walking distance. While our hotel room was a a bit dated and tended to feel humid, we didn’t spend much time there, so it wasn’t a major issue for us. Overall, the positives far outweighed the negatives, and we’d absolutely consider staying here again.

10

Pamela

3 Sept 2025

·

Stayed 3 nights

Great location for walking to all restaurants, decent breakfast, great service, very clean, super comfortable bed, great ocean view room!

8

Rob

6 Apr 2024

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Stayed 4 nights

Great central location. An easy walk to almost everything. Large modern rooms with a great view Oceanside, worth the extra cost. Great breakfast buffet with eggs any way you want it and fresh fruit. Only negative was very poor wifi in the rooms and on the balcony. Extremely frustrating, otherwise a great place.

6

Sherri

28 Jul 2025

·

Stayed 2 nights

Breakfast, which was included was just ok, at best. If your room balcony bordered the center dining area on the second floor, sleeping in was only possible if you had earplugs. Barking dogs in the building as well as screaming children just reverberated throughout the center of the building. If peace and quiet is what you are looking for at this hotel, I’d look at the rooms with the ending numbers of -09 through -20. Also be ready for banging and drilling from some sort of renovation work being done in this hotel after 8 am each week day.

8

Eloise

22 Aug 2024

·

Stayed 4 nights

Convenient to walk from ferry. Staff very helpful and friendly. Room spacious and clean. Bed very comfortable, air conditioning good. Shower pressure good and shower was hot. Quite noisey at times - other residents able to be heard running and yelling in hallways from my room. Loud construction noise for at least an hour one morning. Pool area lovely with nice vista. Breakfast OK, not many options for vegan but for a lot for everyone else. A long way from any good beaches or snorkelling. Close to plenty of delicious restaurants, atms, groceries if needed. Fridge in room is useful

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Service

Service is consistently friendly, welcoming and attentive across front desk, housekeeping, and breakfast teams, with many staff praised by name. Isolated complaints cite unhelpful interactions or issues not resolved to expectations.

Related guest reviews

10

JOHN

28 Jun 2025

·

Stayed 6 nights

Feels like home away from home. Always friendly, helpful staff especially Monica who went out of her way to help me with WiFi signal problem. Breakfast always brightens my day and coffee is better than Starbucks. Gustavo always available to lend a helping hand and interact with guest. Always smiling.

10

Cinthia

13 Sept 2025

·

Stayed 4 nights

Great customer service.

10

Donald

8 Nov 2025

·

Stayed 7 nights

House keeping does an amazing job. The breakfast buffet is very good with Elizabeth and Claudia doing a super job. Cynthia and Vicente keep the coffee flowing and later the margaritas at the bar. The location is close to just about everything and perfect for us.

10

Silvana

15 Jun 2025

·

Stayed 2 nights

O Hotel é super bem localizado ,tudo muito limpo ,quarto ótimo ,vários restaurantes (indicaria um italiano que se chama Sorrisi maravilhoso )Indicaria certamente este hotel e se retornar a Cozumel certamente ficaremos nele .Cafe da manhã maravilhoso em área verde acoplada dando um ar especial .Puscina com vista pro mar .

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10

Mark G

1 Apr 2025

·

Stayed 9 nights

Convenient central city location, easy walk to many restaurants, ferries, and shopping. The rate for this property was affordable and we used the savings for restaurants, snorkeling excursions, around the island, axe throwing lessons;-), and a day trip to Chichen Itza... The pool is small, warm, clean, and shaded. The breakfast and staff made us feel at home. Bravo.

10

Yesenia

3 Nov 2025

·

Stayed 4 nights

From the moment we checked in, the staff was warm and inviting. Provided us with some delicious fresh drinks and cooling mint towels. The rooms were beautiful and everything was clean. The view was incredible, the location was ideal and close to all the shops and restaurants. The breakfast set up had many options and was always delicious. We did not get a chance to enjoy the pool but the set up was great. Above everything else, we were there as a remembrance to our father and it was around Dia de los muertos. The hotel had set up an ofrenda. They allowed us to place a photo of our dad on their ofrenda so that we may celebrate his life. I will absolutely be coming back and recommending this hotel to anyone visiting.

2

Julia

23 Mar 2024

·

Stayed 2 nights

WARNING The cleaning staff are very dishonest and will steal whatever they can! We had asked for a late checkout and had a Do Not Disturb sign on our door as we decided to take part of our luggage to our next hotel!! When we returned back to the room the cleaning staff went through bags that we had left, and helped themselves!! When we returned we confronted the staff and found our property on the cleaning cart!! Management was unhelpful, and offered zero help!!! Warning do not stay at this hotel!!!!

2

Jeffrey

28 Nov 2024

·

Stayed 7 nights

Didn't respond to emails. Terrible room selection. Didn't return my drivers license after check-in. When I called after my trip she said they kept it because I stole their towels.

8

joel

30 Aug 2024

·

Stayed 7 nights

We always stay here? They did not fix one item we requested and the safe took three days to fix. They need to do a better job in this area. The staff here is amazing and it’s a great value that includes a great breakfast

10

John

30 Mar 2025

·

Stayed 7 nights

The staff at Casa Mexicana are first class.

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Location

Centrally located downtown along the waterfront, it’s an easy walk to the ferry, restaurants, shops, and dive piers, with taxis out front. Some note no beach onsite and occasional street or construction activity.

Related guest reviews

10

Ryan

21 Sept 2025

·

Stayed 1 night

Awesome location! Walking distance to many bars and restaurants! Super friendly staff and clean rooms. I will definitely be back!

10

John

3 Dec 2024

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Stayed 4 nights

Perfect location. It is about a 10 minute walk from the ferry terminal so you don't need a cab. Staff are wonderful. Will stay here every time we return to Cozumel, which will be often. Really loved the small soaking pool overlooking the ocean. And the breakfast was excellent.

10

Arthur

15 Apr 2025

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Stayed 4 nights

This is a great place to stay! A great view of the ocean. It is very clean and all of the staff is extra friendly. The location is perfect. Many good restaurants and bars are within walking distance, which makes it nice. It is our go to place for fun and relaxation.

10

Christopher

20 Jul 2025

·

Stayed 5 nights

Casa Mexicana has been my go-to place to stay for the past 6 years. Located right downtown, it's very convenient and there are a lot of restaurants and shopping nearby. There are always Taxis waiting just in front which makes it easy to go anywhere on the island. The staff at Casa Mexicana are all very friendly and do everything they can to make my stay comfortable. Rooms are very clean and the air conditioning is excellent in the rooms. I highly recommend Casa Mexicana to anyone wanting a clean, cool, convenient place to stay while on Coumel.

10

Julie

16 Feb 2026

·

Stayed 4 nights

Terrific, central location and wonderful breakfast buffet!

10

Marilou

13 Feb 2025

·

Stayed 2 nights

The place is clean and staff is very friendly. We arrived and was given our welcome drink. Daily breakfast was good too. Lots of choices. Coffee tasted great. This is close to shopping and lots of choice restaurants.

10

Mark G

1 Apr 2025

·

Stayed 9 nights

Convenient central city location, easy walk to many restaurants, ferries, and shopping. The rate for this property was affordable and we used the savings for restaurants, snorkeling excursions, around the island, axe throwing lessons;-), and a day trip to Chichen Itza... The pool is small, warm, clean, and shaded. The breakfast and staff made us feel at home. Bravo.

8

Carolyn

29 Apr 2025

·

Stayed 1 night

Conveniently located a few blocks from the town square and ferry port. The pool area overlooking the sea is a relaxing place to cool off. Very clean rooms and public areas, good breakfast, and helpful staff. It’s handy to have a 7-11 downstairs.

10

Bryn

5 Apr 2024

·

Stayed 4 nights

There was construction in front of the hotel which made things difficult but overall we really liked it and would definitely go back.

8

Gerardo

30 Mar 2025

·

Stayed 3 nights

Close to ferry and taxis. In downtown, close to restaurants.

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Dining

Breakfast is a highlight with varied, made‑to‑order options and attentive staff; a few guests found it average or disliked the served (non self‑serve) setup. Some note limited room service or bar hours.

Related guest reviews

10

Fabiola

26 Dec 2023

·

Stayed 4 nights

El hotel está muy bien ubicado cerca de todo. Está limpio y bonito. Lo único malo es que no hay servicio de restaurante a la habitación y cierra muy temprano

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8

KENT

15 Feb 2024

·

Stayed 3 nights

Was a nice stay. Helpful front desk and Gustov. Wish the breakfast would go back to self serve, difficult to point out foods behind steamed cover, and there's no control over portions(typically served more than desired).

10

Christopher

20 Jul 2025

·

Stayed 5 nights

Casa Mexicana has been my go-to place to stay for the past 6 years. Located right downtown, it's very convenient and there are a lot of restaurants and shopping nearby. There are always Taxis waiting just in front which makes it easy to go anywhere on the island. The staff at Casa Mexicana are all very friendly and do everything they can to make my stay comfortable. Rooms are very clean and the air conditioning is excellent in the rooms. I highly recommend Casa Mexicana to anyone wanting a clean, cool, convenient place to stay while on Coumel.

10

Donald

8 Nov 2025

·

Stayed 7 nights

House keeping does an amazing job. The breakfast buffet is very good with Elizabeth and Claudia doing a super job. Cynthia and Vicente keep the coffee flowing and later the margaritas at the bar. The location is close to just about everything and perfect for us.

10

Pamela

3 Sept 2025

·

Stayed 3 nights

Great location for walking to all restaurants, decent breakfast, great service, very clean, super comfortable bed, great ocean view room!

10

Timothy

7 Nov 2025

·

Stayed 8 nights

Clean, air conditioned rooms, friendly staff, great breakfast

8

Khristine

8 Aug 2025

·

Stayed 3 nights

Hotel is in a good location, taxis outside the door to take you where you want. Hotel bar was never open and room service selection was not that great.

10

Kris

25 Jan 2026

·

Stayed 8 nights

Casa Mexicana is a wonderful hotel with a delicious made to order breakfast (omelets, waffles, pancakes, smoothies). Everything is clean. Pool was super warm amd a nartender can make a drink at pool bar. Not even that expensive

8

Brett

21 Oct 2025

·

Stayed 2 nights

Breakfast was not great

8

Gary

23 Oct 2025

·

Stayed 3 nights

Breakfast particularly good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$95
February	US$105
March	US$107
April	US$107
May	US$94
June	US$89
July	US$95
August	US$105
September	US$76
October	US$71
November	US$90
December	US$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $166	19 $161
20 $162	21 $134	22 $124	23 $123	24 $126	25 $123	26 $126
27 $124	28 $126	29 $126	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $124	3 $123
4 $119	5 $125	6 $119	7 $123	8 $126	9 $119	10 $122
11 $119	12 $119	13 $123	14 $126	15 $117	16 $129	17 $117
18 $129	19 $117	20 $117	21 $117	22 $117	23 $117	24 $117
25 $117	26 $117	27 $117	28 $117	29 $117	30 $118	31 $117

Hotel Casa Mexicana Cozumel

Prices for Hotel Casa Mexicana Cozumel

Monthly average prices

About this property

Location

Room options

Deluxe Room, Balcony, Ocean View

Habitacion Deluxe Vistas a La Ciudad O Terraza

Guest reviews of Hotel Casa Mexicana Cozumel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hotel Casa Mexicana Cozumel

Prices for upcoming dates