The Sir Thomas Hotel

Rooms were very clean and fresh, bed was a little small for a double. Staff were helpful and polite . Breakfast was good. Near shopping areas and walkable.

I booked a stay at Sir Thomas Hotel but ultimately chose not to stay due to unclear and poorly handled information regarding luggage storage. It was not obvious at the booking stage that luggage storage was not available. After booking, I received a message explaining that this facility was “currently unavailable” and something they were working on. Closer to my stay, I followed up to check whether this had been resolved, but my enquiry was initially ignored and I had to chase for a response. When I did receive a reply, I was advised to use a local shop that could store bags for £2 each. This is not a secure or typical solution for a city centre hotel, and not what most guests would reasonably expect. As we couldn’t carry cases around Liverpool for the weekend, I decided not to stay and instead booked a different hotel that could store luggage. Had this been made clear from the outset, I would not have booked in the first place. Overall, the lack of transparency at the booking stage and the handling of follow-up queries were disappointing.

Could have done with the restaurant being open more often all in all great stay !

Lovely hotel, friendly staff, good breakfast. The room was spacious, clean and comfortable. The hotel is in a former bank and is a lovely building!

Location was good, staff weren’t friendly at all stayed for 2 nights room was not like the picture very small, no duvet on bed only a small thin sheet, doors were locked also had to go through bar where a wedding was on overall not happy definitely won’t be staying here again