Sachas Hotel Manchester

Air con didnt work. Had to change room, as original room was about 30C. Got a window room (upgrade after spending £120 on a standard, lucky me). This introduced the new problem of screaming women outside for hours. I had to turn the fan on all nught to try and block it out. Brutal.

Very basic and dated. Water was either boiling hot or cold. Room was very hot (room with no windows) and the two fans provided didn’t help much. Wouldn’t stay there again.

I stay regularly, staff are helpful, standards of cleanliness are high. The property is dated but the rooms have everything you need.

I complained about the poor condition of the room provided for my stay and the unacceptable service received from the management staff the following morning. Upon entering the room, we were met with a strong smell of cigarettes. Furthermore, the wardrobe smelled strongly of urine, making it unusable. The room was unbearably hot, and it was evident this was a known issue as a fan had been left running prior to our arrival. The air conditioning unit was not functional, which resulted in almost no sleep. I also booked the hotel as it showed the hotel had a pool, of which we were informed this was closed around covid, I would assume this is a bit of false advertising. Due to a late arrival and a scheduled event, I was unable to report these issues immediately. I reported them to the manager on duty in the morning. The manager’s handling of this complaint was unprofessional. She was rude, interrupted me while I was speaking, and attended to other matters simultaneously. Furthermore, when arranging an alternative room, she was told over the radio that the "upgraded" room also "stunk of smoke," confirming a wider issue with room cleanliness. The manager offered a choice: accept a free upgrade but waive the right to complain, pay for an upgrade and complain or leave and try and claim the whole stay back. This is not an acceptable way to handle customer issues. I complained via the website and the email address provided, NO RESPONSE!

I had an inside room with no windows. Based on the photos I was not expecting luxury. It was what I’d expect from a chalet at butlins in the 70s. It was clean, which is important. The shower had very little pressure. However, the worst thing by far was how hot the room was. It was just unbearable. I had two fans that barely made a dent. I would guess that the temperature was probably about 35C, no exaggeration it was similar to being in Thailand. I didn’t sleep one bit. The fans could only be plugged in over the other side of the room as well, so any effect they might have had couldn’t be felt. If you’re booking this hotel between April and September just be aware of this