Black Swan Lakeside Boutique Hotel
US$352
/ night
Avg. for October
Prices for Black Swan Lakeside Boutique Hotel
Select dates to see prices and availability
US$352
/ night
Avg. for October
Monthly average prices
Nightly prices at Black Swan Lakeside Boutique Hotel average US$225 in the cheapest month (August) and US$584 in the most expensive month (January), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$584 |
| February | US$572 |
| March | US$548 |
| April | US$302 |
| May | US$231 |
| June | US$225 |
| July | US$248 |
| August | US$225 |
| September | US$236 |
| October | US$352 |
| November | US$504 |
| December | US$505 |
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Oct · US$352
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Most expensive: January (~US$584)
Cheapest: August (~US$225)
About this property
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This Colonial lodge also features complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Amenities
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This Colonial lodge also features complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Business amenities
Featured amenities include express check-out, multilingual staff, and luggage storage. Planning an event in Rotorua? This lodge has facilities measuring 215 square feet (20 square meters), including conference space. Free self parking is available onsite.
Dining
Grab a bite to eat at the Black Swan, a restaurant where you can take in the ocean view, or stay in and take advantage of room service (during limited hours). A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 10 AM.
Rooms
Treat yourself to a stay in one of the 9 individually decorated guestrooms, featuring fireplaces and LCD televisions. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Location
With a stay at Black Swan Lakeside Boutique Hotel in Rotorua (Kawaha Point), you'll be within a 10-minute drive of Polynesian Spa and Lake Rotorua. This beach lodge is 1.4 mi (2.2 km) from Skyline Rotorua and 1.4 mi (2.3 km) from Volcanic Hills Winery.
What's nearby
Lake Rotorua(0.1 Miles)
Skyline Rotorua(1.4 Miles)
Volcanic Hills Winery(1.5 Miles)
Rainbow Springs Kiwi Wildlife Park(1.5 Miles)
Mitai Maori Village(1.6 Miles)
DriftKartz(1.8 Miles)
Tribal Lights Cultural Theatre(1.8 Miles)
Kuirau Park(1.9 Miles)
Rotorua Hospital(2.1 Miles)
St. Faith's Anglican Church(2.2 Miles)
Tama-te-Kapua Meeting House(2.2 Miles)
Matariki Hangi & Maori Cultural Performance(2.4 Miles)
Eat Street(2.5 Miles)
Lakes Performing Arts Centre(2.7 Miles)
Rotorua Night Market(2.8 Miles)
Rotorua (ROT-Rotorua Regional)(8.6 Miles)
Tauranga (TRG)(41.1 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Tour desk
Housekeeping
Location
171 Kawaha Point Road, Kawaha Point, Rotorua, New Zealand
Lake Rotorua (0.1 Miles)
Skyline Rotorua (1.4 Miles)
Volcanic Hills Winery (1.5 Miles)
Rainbow Springs Kiwi Wildlife Park (1.5 Miles)
Mitai Maori Village (1.6 Miles)
DriftKartz (1.8 Miles)
Room options
6
Lake Front
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
226 ft²
Air ConditioningHeated FloorHeatingFireplace
6
Swan Family
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 4
Deck or PatioAir ConditioningHeated FloorHeatingFireplace
6
Swan King
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
Deck or PatioAir ConditioningHeated FloorHeatingFireplace
Guest reviews of Black Swan Lakeside Boutique Hotel
9.2
Superb
Based on 262 verified reviews
Who stays here?
Couple
72%
Family
22%
Group
4%
What guests think
AI-generated summary based on recent guest reviews
At Black Swan Lakeside Boutique Hotel, guests consistently praise the tranquil lakefront setting with sweeping views, easy access to town, and standout hospitality from attentive managers and staff, creating a relaxing, boutique base for exploring Rotorua.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Black Swan Lakeside Boutique Hotel, guests consistently praise the tranquil lakefront setting with sweeping views, easy access to town, and standout hospitality from attentive managers and staff, creating a relaxing, boutique base for exploring Rotorua.
Rooms are often described as comfortable, modern, and lake-facing, though a few note smaller layouts, limited privacy, minimal bathroom counter space, dated or musty areas, window gaps letting in insects, and a lack of interior deadbolts. Breakfast draws frequent praise, while dinner and drink options receive mixed feedback, with occasional comments that on-site choices feel limited. Well-kept gardens, a pool, and shared spaces like a conservatory or guest lounge are appreciated, while a few guests feel the price is high for what is offered. Expect a peaceful, service-led boutique stay by the lake.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Lakeside grounds and gardens stand out, with a pool and relaxing shared spaces such as a conservatory or guest lounge mentioned by guests.
Related guest reviews
10
Christopher
13 Jul 2023
·
Stayed 3 nights
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
10
Ziyong
18 Jul 2023
·
Stayed 1 night
9/10Excellent , clean ,warm, very nice hot breakfast, smoked salmon egg Benedict is the best although it took ages to cook. EV charging is absolutely a surprise, there are two Tesla /type2 11kw fast charger.
9/10Excellent , clean ,warm, very nice hot breakfast, smoked salmon egg Benedict is the best although it took ages to cook. EV charging is absolutely a surprise, there are two Tesla /type2 11kw fast charger.
10
Laura
5 Sept 2025
·
Stayed 3 nights
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
10
Barbara
1 Apr 2024
·
Stayed 2 nights
Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular. Only wish it had been a bit warmer so we could have used the pool.
Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular. Only wish it had been a bit warmer so we could have used the pool.
10
James
2 Nov 2025
·
Stayed 2 nights
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
8
Nancy
4 Mar 2025
·
Stayed 2 nights
Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.
Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.
10
Vicki
7 Apr 2025
·
Stayed 1 night
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
10
Alex
22 Dec 2023
·
Stayed 2 nights
The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!
The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!
10
Joan
13 May 2025
·
Stayed 2 nights
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
8
fernando
19 Feb 2023
·
Stayed 1 night
The hotel is very nice, but very limited in amenities. No gym, no spa, no restaurant, no bar. If you get good weather, it is fine because Rotorua is gorgeous, but the price is too steep ($600 ) for what the hotel offers
The hotel is very nice, but very limited in amenities. No gym, no spa, no restaurant, no bar. If you get good weather, it is fine because Rotorua is gorgeous, but the price is too steep ($600 ) for what the hotel offers
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AI-generated summary based on recent guest reviews
Cleanliness
Many describe the property and rooms as clean or spotless, though a few report aging or musty areas and minor maintenance issues (e.g., insects entering through window gaps).
Related guest reviews
10
Christopher
13 Jul 2023
·
Stayed 3 nights
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
10
Lisa
1 May 2024
·
Stayed 5 nights
Staff were amazing. Very helpful and went above and beyond. Property could use a little TLC - definitely a bit of faded elegance. Room 2 is the one to have! Breakfast daily was delicious.
Staff were amazing. Very helpful and went above and beyond. Property could use a little TLC - definitely a bit of faded elegance. Room 2 is the one to have! Breakfast daily was delicious.
2
Margarita
10 Nov 2025
·
Stayed 2 nights
This is not a luxury hotel. At $515 US dollars per night, I expected a lot better. The room was fine, the bathroom doesn’t have counter space for toiletries, the windows aren’t properly sealed because we kept them closed the whole time and still so many bugs managed to get in our room. Parking is bad, there are 4 parking spots for 10 rooms. If I had paid $150 for this, I would be ok, but definitely not worth more than that.
This is not a luxury hotel. At $515 US dollars per night, I expected a lot better. The room was fine, the bathroom doesn’t have counter space for toiletries, the windows aren’t properly sealed because we kept them closed the whole time and still so many bugs managed to get in our room. Parking is bad, there are 4 parking spots for 10 rooms. If I had paid $150 for this, I would be ok, but definitely not worth more than that.
10
Michael
8 Jan 2026
·
Stayed 1 night
We had a wonderful stay and couldn’t be happier with our experience. From the moment we arrived, everything was seamless, comfortable, and thoughtfully arranged. The room was spotless, well-appointed, and incredibly relaxing, making it easy to feel at home straight away. What truly set this stay apart, however, was the exceptional service - especially from Star, the duty manager. Star went above and beyond to ensure everything was perfect, greeting us warmly, showing us around, and handling everything with professionalism, kindness, and genuine care. It’s rare to encounter someone who leads with such attentiveness and pride, and it made a huge difference to our stay. The entire team clearly reflects Star’s high standards, and it shows in every interaction. We felt genuinely welcomed and well looked after throughout our visit. We would absolutely stay here again and highly recommend this hotel to anyone looking for comfort, quality, and outstanding hospitality. A big thank you to Star and the whole team for making our stay memorable.
We had a wonderful stay and couldn’t be happier with our experience. From the moment we arrived, everything was seamless, comfortable, and thoughtfully arranged. The room was spotless, well-appointed, and incredibly relaxing, making it easy to feel at home straight away. What truly set this stay apart, however, was the exceptional service - especially from Star, the duty manager. Star went above and beyond to ensure everything was perfect, greeting us warmly, showing us around, and handling everything with professionalism, kindness, and genuine care. It’s rare to encounter someone who leads with such attentiveness and pride, and it made a huge difference to our stay. The entire team clearly reflects Star’s high standards, and it shows in every interaction. We felt genuinely welcomed and well looked after throughout our visit. We would absolutely stay here again and highly recommend this hotel to anyone looking for comfort, quality, and outstanding hospitality. A big thank you to Star and the whole team for making our stay memorable.
8
K
17 Sept 2024
·
Stayed 2 nights
This is a very pretty, instagram able hotel. It is clean and the staff was very nice. The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
This is a very pretty, instagram able hotel. It is clean and the staff was very nice. The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
8
Valerie
9 Dec 2023
·
Stayed 1 night
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
10
Jaun
8 Jan 2022
·
Stayed 1 night
The quality of the service and condition of the room was impeccable. Quite little hotel located right on the lakefront was a real treat.
The quality of the service and condition of the room was impeccable. Quite little hotel located right on the lakefront was a real treat.
6
Edwin
19 Apr 2024
·
Stayed 1 night
Overpriced property. Older/not well maintained rooms. Our rooms have odor and bathroom has mildew odor. Was not comfortable stay.
Overpriced property. Older/not well maintained rooms. Our rooms have odor and bathroom has mildew odor. Was not comfortable stay.
10
James
10 Mar 2024
·
Stayed 3 nights
The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff. We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment. The gardens are perfect and the setting is very peaceful and serene. A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff. We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment. The gardens are perfect and the setting is very peaceful and serene. A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
10
Tim
6 Nov 2023
·
Stayed 1 night
Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.
Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.
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AI-generated summary based on recent guest reviews
Rooms
Guests frequently highlight comfortable, well-appointed rooms with lake views and good amenities; however, some mention smaller layouts, limited privacy, sparse bathroom counter space, window sealing issues, and missing in-room deadbolts.
Related guest reviews
10
Troy
17 Jun 2024
·
Stayed 2 nights
The staff was very helpful and friendly! Bruce took very good care of us. The amenities in the room were very nice!
The staff was very helpful and friendly! Bruce took very good care of us. The amenities in the room were very nice!
10
Christopher
13 Jul 2023
·
Stayed 3 nights
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
8
Sebastien
7 Feb 2026
·
Stayed 2 nights
Chambre et vue
Chambre et vue
8
Nancy
4 Mar 2025
·
Stayed 2 nights
Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.
Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.
10
Mark
1 Nov 2023
·
Stayed 2 nights
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
2
Margarita
10 Nov 2025
·
Stayed 2 nights
This is not a luxury hotel. At $515 US dollars per night, I expected a lot better. The room was fine, the bathroom doesn’t have counter space for toiletries, the windows aren’t properly sealed because we kept them closed the whole time and still so many bugs managed to get in our room. Parking is bad, there are 4 parking spots for 10 rooms. If I had paid $150 for this, I would be ok, but definitely not worth more than that.
This is not a luxury hotel. At $515 US dollars per night, I expected a lot better. The room was fine, the bathroom doesn’t have counter space for toiletries, the windows aren’t properly sealed because we kept them closed the whole time and still so many bugs managed to get in our room. Parking is bad, there are 4 parking spots for 10 rooms. If I had paid $150 for this, I would be ok, but definitely not worth more than that.
10
Vicki
7 Apr 2025
·
Stayed 1 night
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
8
K
17 Sept 2024
·
Stayed 2 nights
This is a very pretty, instagram able hotel. It is clean and the staff was very nice. The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
This is a very pretty, instagram able hotel. It is clean and the staff was very nice. The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
8
Bobby
10 Sept 2025
·
Stayed 3 nights
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
10
Tim
6 Nov 2023
·
Stayed 1 night
Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.
Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.
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AI-generated summary based on recent guest reviews
Service
Service is a standout, with numerous mentions of attentive, welcoming managers and staff who go above and beyond, including personalized recommendations and thoughtful touches.
Related guest reviews
10
Neil
4 Sept 2024
·
Stayed 1 night
Great place to chill and rewind. Staff went out of there way to help. Very peaceful and tranquil location
Great place to chill and rewind. Staff went out of there way to help. Very peaceful and tranquil location
10
Laura
5 Sept 2025
·
Stayed 3 nights
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
10
James
2 Nov 2025
·
Stayed 2 nights
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
10
Mark
1 Nov 2023
·
Stayed 2 nights
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
10
Vicki
7 Apr 2025
·
Stayed 1 night
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
10
Michael
8 Jan 2026
·
Stayed 1 night
We had a wonderful stay and couldn’t be happier with our experience. From the moment we arrived, everything was seamless, comfortable, and thoughtfully arranged. The room was spotless, well-appointed, and incredibly relaxing, making it easy to feel at home straight away. What truly set this stay apart, however, was the exceptional service - especially from Star, the duty manager. Star went above and beyond to ensure everything was perfect, greeting us warmly, showing us around, and handling everything with professionalism, kindness, and genuine care. It’s rare to encounter someone who leads with such attentiveness and pride, and it made a huge difference to our stay. The entire team clearly reflects Star’s high standards, and it shows in every interaction. We felt genuinely welcomed and well looked after throughout our visit. We would absolutely stay here again and highly recommend this hotel to anyone looking for comfort, quality, and outstanding hospitality. A big thank you to Star and the whole team for making our stay memorable.
We had a wonderful stay and couldn’t be happier with our experience. From the moment we arrived, everything was seamless, comfortable, and thoughtfully arranged. The room was spotless, well-appointed, and incredibly relaxing, making it easy to feel at home straight away. What truly set this stay apart, however, was the exceptional service - especially from Star, the duty manager. Star went above and beyond to ensure everything was perfect, greeting us warmly, showing us around, and handling everything with professionalism, kindness, and genuine care. It’s rare to encounter someone who leads with such attentiveness and pride, and it made a huge difference to our stay. The entire team clearly reflects Star’s high standards, and it shows in every interaction. We felt genuinely welcomed and well looked after throughout our visit. We would absolutely stay here again and highly recommend this hotel to anyone looking for comfort, quality, and outstanding hospitality. A big thank you to Star and the whole team for making our stay memorable.
10
Alex
22 Dec 2023
·
Stayed 2 nights
The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!
The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!
10
Joan
13 May 2025
·
Stayed 2 nights
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
10
ZITAI
12 Sept 2024
·
Stayed 3 nights
Very good place to stay. The hotel manager, Bruce, is a kind and gentle person. I'll choose the hotel next time. Much appreciate!!!
Very good place to stay. The hotel manager, Bruce, is a kind and gentle person. I'll choose the hotel next time. Much appreciate!!!
8
robert
3 Nov 2025
·
Stayed 2 nights
Great staff
Great staff
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AI-generated summary based on recent guest reviews
Location
Scenic, peaceful lakeside setting with easy access to Rotorua; several note quiet surroundings and short rides to town.
Related guest reviews
10
MEREDITH
17 Aug 2023
·
Stayed 2 nights
Gorgeous property & accomodation. Situated right on the lake it is just so quiet & peaceful. The staff are lovely & very accommodating. Would definitely stay there again.
Gorgeous property & accomodation. Situated right on the lake it is just so quiet & peaceful. The staff are lovely & very accommodating. Would definitely stay there again.
10
Laura
5 Sept 2025
·
Stayed 3 nights
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
10
Barbara
1 Apr 2024
·
Stayed 2 nights
Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular. Only wish it had been a bit warmer so we could have used the pool.
Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular. Only wish it had been a bit warmer so we could have used the pool.
10
James
2 Nov 2025
·
Stayed 2 nights
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
10
Mark
1 Nov 2023
·
Stayed 2 nights
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
10
Vicki
7 Apr 2025
·
Stayed 1 night
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
10
Victor
21 Jan 2025
·
Stayed 2 nights
A beautiful property on a lake. 10 min cab ride to town.
A beautiful property on a lake. 10 min cab ride to town.
8
Bobby
10 Sept 2025
·
Stayed 3 nights
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
10
Whitney
8 Jul 2023
·
Our stay at Black Swan was absolutely perfect! Everything was beautiful from the place itself to the grounds and all with a view to die for but what really made my husband and I’s stay so wonderful was the property manager Rowena! She took such good care of us and went over and beyond to make sure we didn’t need anything our two nights there. Would recommend anyone wanting an amazing stay that is slightly off the beaten path from all the hustle and bustle to book here. You won’t regret it :)
Our stay at Black Swan was absolutely perfect! Everything was beautiful from the place itself to the grounds and all with a view to die for but what really made my husband and I’s stay so wonderful was the property manager Rowena! She took such good care of us and went over and beyond to make sure we didn’t need anything our two nights there. Would recommend anyone wanting an amazing stay that is slightly off the beaten path from all the hustle and bustle to book here. You won’t regret it :)
10
James
10 Mar 2024
·
Stayed 3 nights
The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff. We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment. The gardens are perfect and the setting is very peaceful and serene. A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff. We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment. The gardens are perfect and the setting is very peaceful and serene. A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely praised for quality; dinner experiences and drink options are more mixed, with a couple of reviewers noting limited choices or preferring to dine elsewhere.
Related guest reviews
10
Christopher
13 Jul 2023
·
Stayed 3 nights
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
10
Laura
5 Sept 2025
·
Stayed 3 nights
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
8
Johnny
27 May 2024
·
Stayed 1 night
Great place to stay and the breakfast was amazing!
Great place to stay and the breakfast was amazing!
6
Jeff
24 May 2024
·
Stayed 3 nights
Pleasant room. Don’t recommend dining in the restaurant.
Pleasant room. Don’t recommend dining in the restaurant.
10
Vicki
7 Apr 2025
·
Stayed 1 night
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
10
Raymond
24 Jun 2025
·
Stayed 3 nights
Very nice property. Amazing breakfasts!
Very nice property. Amazing breakfasts!
8
Valerie
9 Dec 2023
·
Stayed 1 night
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
8
Bobby
10 Sept 2025
·
Stayed 3 nights
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
10
Joan
13 May 2025
·
Stayed 2 nights
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
10
Susan
11 Feb 2024
·
Stayed 1 night
The Black Swan is a beautiful property. We felt very welcomed and at home. We loved our room and all the extra amenities. The breakfast was exceptional! We would definitely stay again and highly recommend.
The Black Swan is a beautiful property. We felt very welcomed and at home. We loved our room and all the extra amenities. The breakfast was exceptional! We would definitely stay again and highly recommend.
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AI-generated summary based on recent guest reviews
10
Angela
29 Aug 2026
·
Stayed 3 nights
Excellent service, the staff were so friendly and helpful - special call out to Ivy who checked us in and was always on hand to help us with anything, thanks Ivy !!! Great location right on the lake and stunning views, would highly recommend !
Excellent service, the staff were so friendly and helpful - special call out to Ivy who checked us in and was always on hand to help us with anything, thanks Ivy !!! Great location right on the lake and stunning views, would highly recommend !
10
andrea
24 Aug 2026
·
Stayed 2 nights
Such a beautiful hotel! The staff could not be more helpful and friendly. The grounds were beautiful and the amenities were top notch! I loved the attention to detail - everything was perfect! We had dinner at the restaurant and it was superb! I highly recommend this hotel and would love to go back some day!
Such a beautiful hotel! The staff could not be more helpful and friendly. The grounds were beautiful and the amenities were top notch! I loved the attention to detail - everything was perfect! We had dinner at the restaurant and it was superb! I highly recommend this hotel and would love to go back some day!
10
Alan
16 Jul 2026
·
Stayed 1 night
Staff were great. Amenities were shown to us personally. The room was lovely. Dinner was fantastic and the breakfast before leaving topped off our stay perfectly. The grounds are amazing with great views of lake Rotorua. Very intimate hotel.
Staff were great. Amenities were shown to us personally. The room was lovely. Dinner was fantastic and the breakfast before leaving topped off our stay perfectly. The grounds are amazing with great views of lake Rotorua. Very intimate hotel.
10
Sandee
7 Jul 2026
·
Stayed 2 nights
Truly a five-star experience with wonderful views of the lake! Friendly, welcoming and attentive service throughout our stay. Spacious room with very comfortable bed and plenty of amenities. Great breakfast including deliciously prepared made to order hot options. Enjoyed the hot tub as well as beautiful grounds.
Truly a five-star experience with wonderful views of the lake! Friendly, welcoming and attentive service throughout our stay. Spacious room with very comfortable bed and plenty of amenities. Great breakfast including deliciously prepared made to order hot options. Enjoyed the hot tub as well as beautiful grounds.
10
Melanie
14 Jun 2026
·
Stayed 2 nights
Everything about this place was fantastic would highly recommend
Everything about this place was fantastic would highly recommend
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 21:00
Before 10:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Black Swan Lakeside Boutique Hotel
Is parking available at the property?
Free self parking is available on-site, with limited spaces.
What type of breakfast is offered and what are the serving hours?
A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 10:00 AM.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 9:30 PM, and check-out is at 10:00 AM. Early or late check-in/check-out may be available upon request.
Are airport shuttle services available?
A roundtrip airport shuttle is provided for a surcharge of NZD 100 per vehicle (one-way) and is available 24 hours. Guests must contact the property with arrival details before travel.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific features may vary, so contacting the property for details is recommended.
What is the location of the property in relation to key landmarks?
The property is located steps from Lake Rotorua and a 3-minute drive from Rainbow Springs Kiwi Wildlife Park. It is approximately 1.4 miles from Skyline Rotorua and Volcanic Hills Winery.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.
Are children allowed at the property?
Children are welcome at the property, and there is no minimum age for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: NO DATA
- 2026-10-22: 287.82942706347654USD
- 2026-10-23: 315.4946771136474USD
- 2026-10-24: 274.5780286459961USD
- 2026-10-25: 318.0443448094482USD
- 2026-10-26: 366.5455050114746USD
- 2026-10-27: 403.19004634509275USD
- 2026-10-28: 444.45208640087884USD
- 2026-10-29: 387.72078208154295USD
- 2026-10-30: 376.75122739697264USD
- 2026-10-31: 410.64403497485347USD
- 2026-11-01: NO DATA
- 2026-11-02: 530.2517727027588USD
- 2026-11-03: 381.73489597229USD
- 2026-11-04: 529.8008466977539USD
- 2026-11-05: 529.8008466977539USD
- 2026-11-06: 473.49903972790526USD
- 2026-11-07: 501.2319303903808USD
- 2026-11-08: 472.8716182790527USD
- 2026-11-09: 472.6417908139648USD
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: 529.6121992208251USD
- 2026-11-13: 501.9913811113281USD
- 2026-11-14: 486.47354294653314USD
- 2026-11-15: 458.12271284411617USD
- 2026-11-16: 472.8716182790527USD
- 2026-11-17: 501.2319303903808USD
- 2026-11-18: 501.2319303903808USD
- 2026-11-19: 472.8716182790527USD
- 2026-11-20: 472.8716182790527USD
- 2026-11-21: 524.1624402724609USD
- 2026-11-22: 526.1670464957275USD
- 2026-11-23: 518.2691834632568USD
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: 549.971989293457USD
- 2026-11-27: 516.0004844647216USD
- 2026-11-28: 518.850632572876USD
- 2026-11-29: 518.2691834632568USD
- 2026-11-30: 515.3133297828368USD
- 2026-12-01: 429.1087582773437USD
- 2026-12-02: 461.9139760100097USD
- 2026-12-03: 461.4051994813232USD
- 2026-12-04: 461.9139760100097USD
- 2026-12-05: 440.9442908010254USD
- 2026-12-06: 428.76956251452634USD
- 2026-12-07: NO DATA
- 2026-12-08: 429.2299020662841USD
- 2026-12-09: 467.6608607249755USD
- 2026-12-10: 436.61080734216307USD
- 2026-12-11: 425.51613806347655USD
- 2026-12-12: 430.7683836854248USD
- 2026-12-13: 430.2959605627441USD
- 2026-12-14: 436.3949803884277USD
- 2026-12-15: 430.77204641088866USD
- 2026-12-16: 516.7883469813232USD
- 2026-12-17: 580.4633914653319USD
- 2026-12-18: NO DATA
- 2026-12-19: 524.5443221909179USD
- 2026-12-20: NO DATA
- 2026-12-21: 711.2960134968262USD
The front desk is open daily from 7:00 AM - 8:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is recommended for transportation to and from this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Rollaway bed fee: NZD 80.0 per night
- Credit card charges are subject to a surcharge of NZD 2.5
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Tour desk
Housekeeping
Activities
Swimming pool
Garden
Cycling
Fishing
Horse riding
Canoeing
Hiking
Pool outdoor
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
General
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Picnic area/Tables
Family room
Beach Sun Loungers
Fence Around Pool
Wheelchair Accessible (Limited)
Services
Tour desk
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Concierge Services
Internet
Free wi-fi