Is parking available at the property?

Free self-parking is available on-site, but it is limited. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately NZD 35 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about accessible rooms and bathrooms are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Rotorua's Whakarewarewa area, just steps from Whakarewarewa: The Living Maori Village and a 6-minute walk from Rotorua Golf Club. It is 0.3 mi from Whakarewarewa Thermal Reserve and 0.6 mi from Te Puia New Zealand Maori Arts and Crafts Institute.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available for guests. The operational hours are not specified, and it is seasonal.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of NZD 60 per day. Advance request for rollaway beds is recommended.

Rydges Rotorua - Comfort in New Zealand

Average nightly price at Rydges Rotorua by month, last 12 months (USD)
Month	Average price
January	US$133
February	US$164
March	US$123
April	US$116
May	US$104
June	US$90
July	US$106
August	US$95
September	US$105
October	US$101
November	US$120
December	US$134

What guests think

At Rydges Rotorua, travellers highlight the handy location by Whakarewarewa and Te Puia, family‑friendly heated pool and spas, generally comfortable rooms with geothermal views, a breakfast buffet many enjoy, and ample free parking.

Reviews often note dated rooms and inconsistent cleanliness, particularly bathrooms with mould or hair, alongside maintenance niggles such as noisy air-conditioning, older TVs, and high step-in shower-over-bath setups. Service is frequently friendly and helpful, though several guests report unwelcoming reception, slow follow-up, billing mix-ups and housekeeping communication lapses. Dinner and bar options can feel overpriced or slow, the geothermal sulphur smell is noticeable, and the property sits away from the main dining strip so transport is handy. It suits travellers who prioritise family facilities over polished rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The heated outdoor pool and spa are a highlight for families, with a kids’ playroom, laundry, bike storage and free parking noted. Some facilities need attention (spa jets/occasional closures, EV charger down), and parking can fill at busy times.

Related guest reviews

10

Helen

11 Oct 2025

·

Stayed 3 nights

We enjoyed our stay, particularly the lovely heated pool & spa pools, nice to have gowns to wear to the pool area. The breakfast buffet was excellent, nice staff & great choice of food. Our room was clean, spacious & quiet. Overall would be happy to stay there again.

8

Brendan

26 Sept 2025

·

Stayed 3 nights

Nice Hotel. Rooms are a bit average and small. Bike lockup room is awesome, charged the e-bikes without issue. Limited parking onsite, did have to park out on the road one night. Gym is functional and the pool is fantastic . Staff were friendly and happy to help.

8

Melanie

8 Nov 2024

·

Stayed 1 night

Pool and spa area was lovely. Poolside service was a great addition. We had such a nice arvo enjoying this area. We found our beds a bit hard and there was a stray hair in our shower, but other than that we loved our stay and will be back! Thank you.

10

Leanne

21 Sept 2024

·

Stayed 1 night

Love this hotel, great facilities would be prefect if you had little kids too the pool area is awesome

10

Scott

9 Nov 2025

·

Stayed 4 nights

Great location, it's right next to the living Maori village. We were lucky to have a 5th floor room facing the village so we saw a great Lazer show 1 night. We would definitely stay again. The pool and hot tubs were nice the pool is really warm which we liked. The room itself is really nice but the balcony couldn't be used because of something with a code violation, but they gave us 2 dinner vouchers because of it and overall liked the buffet.

10

Carol

6 Nov 2024

·

Stayed 2 nights

The gym was great and the laundry facilities were the same. I had a lovely view from my balcony of the volcanic pools.

8

Sumendra

16 Nov 2025

·

Stayed 1 night

The property feels quite aged and could use some maintenance. The EV charging station was not operational, which was inconvenient. Rooms are on the smaller side, and the bathrooms need a more thorough clean. On the positive side, the pool is nicely heated and enjoyable, though only one spa jet was working. Families will appreciate the good children’s playroom, which is a highlight.

8

Lisa

16 Feb 2024

·

Stayed 2 nights

Great location. Nice place but hot tubs were out of order. Carpets need cleaning.

10

Edward

15 Oct 2025

·

Stayed 1 night

The pool and spa were busy with people which is expected during the school holidays Staff were helpful especially in the area

10

Francis

16 Oct 2025

·

Stayed 2 nights

Initially we were disappointed in our allocated room as it was very dated and in need of modernisation. The staff on the front desk were very helpful in reallocating us to another room which was one of their refurbished rooms. The breakfast was a buffet style with plenty of choice and good quality. The hotel is situated at the far end of town away from the main restaurants and bars. We needed to take the car into town to eat each evening, although there is a restaurant onsite if you wanted. Parking is limited and I feel it would quickly fill up in peak season.Very convenient for the Maori village experience which is literally across the road. Overall a pleasant stay once our room issues were addressed.

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Cleanliness

Feedback is inconsistent: several guests cite unclean bathrooms (mould, hairs, stains) and tired corridors, while others found rooms clean. Housekeeping occasionally missed or delayed scheduled service.

Related guest reviews

6

Linda

7 Nov 2024

·

Stayed 1 night

The hotel was fine and staff very welcoming. Unfortunately our room was very dirty. Toilet not cleaned, floors and surfaces still very dirty and rubbish on the floor. The housekeeper who came to fix was lovely though. On closer look after she left, it was obvious some things hadn’t been cleaned for quite a while.

4

Arjun

21 Jul 2025

·

Stayed 2 nights

The rooms are extremely dated, elevators and doors are dirty. Limited parking, below average breakfast menu, curtains were stained and room was moldy. Windows had water dripping from them. My daughters allergies flared up after the stay.

6

Michael

22 Feb 2026

·

Stayed 3 nights

Staff were fine. Room needed a good clean, there were stains on the duvet. The shower/bath was very dirty, it was possible to wipe dirt off the fittings and it the bathroom smelt.We did advise reception on the first day, but they could not move us and no further cleaning was carried out. AND THIS WAS A DELUXE ROM. WE

4

Martine

1 Dec 2024

·

Stayed 1 night

The bathroom smelled musty. Specifically like old and heavily used neoprene wetsuits. I found approximately 30 hairs that did not belong to me on the bathroom floor. When I went to use a tissue to collect them and throw them away, the tissue was filled with other filth and dust. The hallways were dated and dingy. From the photos, I thought this was a newer hotel, but it is not. Room finishings and carpet were tired. The uncleanliness of the bathroom mixed with the tiredness of the furnishings and hallways made me feel that everything was unclean. Bed was comfortable and buffet breakfast was good. Staff was nice. Unfortunately the uncleanliness of the bathroom could not be redeemed by any other hotel feature.

4

Aaron

12 Sept 2024

·

Stayed 2 nights

Black mould over towel rails, roof, floor. Broken shower rail fixtures. Shower head settings broken. Power fixture loose, narly came off when using. Photos supplied on the site are nothing like the room we booked. Overall we were very dissatisfied with our stay.

6

Kirstie

14 Jan 2025

·

Stayed 1 night

When we arrived at the hotel, a member of the reception team looked at us and did not greet us, she just looked at us in disgust until another member of the team assisted us. When we arrived in our room it became apparent that the bathroom was dirty, there was a dirty wipe left and around the plug and taps looked unclean, there was also evidence of mould. We complained to reception and were assigned a new room which was cleaner but the bathroom was still run down and had mould, it was not as clean as we had hoped. The pool in the photos looks significantly bigger than in reality, we were hoping to make use of it but it was very busy and not what we expected. We tried to use the vending machine but unfortunately this did not work also. The shower in the room had great pressure but the shower curtains are unhygienic and the temperature kept changing from freezing cold to red hot which was unpleasant. Parking was fine initially on arrival but after going to the redwood tree walk at night, all spaces were taken and we had to park on the road. Overall, the hotel was satisfactory, it provided a place to stay for one night on our trip although it was out of the town centre, most of the staff were friendly (minus the woman on reception!) and the bed was comfortable, it’s just a shame the cleanliness of the hotel wasn’t up to standard.

2

Krystal

15 Nov 2025

·

Stayed 1 night

Staff was great, but rooms specifically bathroom was not cleaned properly. There were hairs everywhere in the bathroom. The glasses were dirty and overall tiles and sinks were not well cleaned.

4

Sarah

21 Sept 2024

·

Stayed 3 nights

We booked our first room which we moved from one the second night due to it not being cleaned properly the new room Shannon gave us was incredible thanks so much first day here cleaning service was great today wasn’t as great. My mum also checked in today to also come across her room had not been cleaned went to use mugs to make a cup of tea and it still had the previous persons drink in it the other cup had hot chocolate on it. Dining staff I found I had to ask for a high chair third time asking I gave up and just fed my daughter on my lap. Overall I think the cleanliness of the rooms is where attention is most needed

6

Sharon

17 Jul 2025

·

Stayed 2 nights

We have stayed many time, but this time our stay was disappointing. The air con was noisy. We couldn't use it a night when it was cold. We had to ask for robes. This is the first time that our room did not have robes. The bathroom smelt like urine. We have noticed that the Hotel is starting to look shabby. Dirty walls and doors

2

Melissa

11 Sept 2025

·

Stayed 2 nights

There was mould in the fridge and in the shower

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Rooms

Room quality varies between refurbished and dated; many liked comfortable beds and geothermal views, but others reported noisy or weak air-conditioning, aging TVs, and high step-in shower-over-bath setups. Some rooms are spacious, though a few felt small, and balconies may be locked.

Related guest reviews

6

Lloyd

30 Mar 2025

·

Stayed 2 nights

we stayed here for two nights. Whilst check-in was quick, we were simply given a piece of paper and told to scan a QR code to find out more about the facilities andquickly ushered on. The hotel itself is a little tired looking, and that comes through in the older model room and bathroom. That being said the bed was extremely comfortable and it was quiet in the room. It is very family friendly (we are a couple) and whilst we could’ve used the pool and hot tub, the many running around kids kind of put us off. The location was good - we went to a local spa on one day and also went to the Māori experience as well. The breakfast seemed to be fresh and tasty, although not much variety over the couple of days that we were there.

6

Chrissy

9 Oct 2025

·

Stayed 1 night

Room was clean, but needs a re vamp. Chair was ripped. Curtains had large water stains, ceiling of part of roof was slats , you could see wiring, ceiling batts , aircon unit . Did not like shower over bath, was high to step into even with safety rubber bath mat this slipped as getting into it. Hall ways looked tired and shabby. I was disappointed as foyer and downstairs looked very nice. Also very noisey, people in rooms above banging and slamming doors a lot.

8

Ingrid

9 Oct 2025

·

Stayed 1 night

Comfortable bed, really spacious rooms... very nice, definitely recommend!

6

Jacqui

29 Jul 2025

·

Stayed 2 nights

I was dissapinted with property used to be so nice when it was by the race course. I got to my room TV didnt work . I booked a balcony room and couldnt even open the doors. What is the point in paying extra?

6

Moana

26 Mar 2025

·

Stayed 1 night

Very comfy mattress. Good view from our window. Bathroom needs abit of upgrading

10

Michael

24 Feb 2026

·

Stayed 3 nights

Great views of the garden and mountains.

8

Brendan

26 Sept 2025

·

Stayed 3 nights

Nice Hotel. Rooms are a bit average and small. Bike lockup room is awesome, charged the e-bikes without issue. Limited parking onsite, did have to park out on the road one night. Gym is functional and the pool is fantastic . Staff were friendly and happy to help.

10

Scott

9 Nov 2025

·

Stayed 4 nights

Great location, it's right next to the living Maori village. We were lucky to have a 5th floor room facing the village so we saw a great Lazer show 1 night. We would definitely stay again. The pool and hot tubs were nice the pool is really warm which we liked. The room itself is really nice but the balcony couldn't be used because of something with a code violation, but they gave us 2 dinner vouchers because of it and overall liked the buffet.

8

Benjamin

20 Mar 2025

·

Stayed 1 night

Room was well equipped and clean, slightly on the worn side and outdated. Got the view we paid for of the steaming geysers however was expecting a more modern room with newer amenities eg. glass shower instead of bath shower with curtain. Buffet breakfast was the highlight, everything was incredible and staff were lovely.

8

Ruan

23 Sept 2025

·

Stayed 2 nights

I was located in the main building (room 422) and it is in desperate need of a refurb. The towel rail in the bathroom was so rusted and corroded that you couldn't even hang a towel on it (the one over the bath) - All in all it is a good hotel and I believe the new wing is really nice. I was just unfortunate to get one of the older rooms

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Service

Many mention friendly, helpful staff and quick problem‑solving, but others experienced unwelcoming reception, slow responses, billing errors, and housekeeping communication lapses. Overall service feel is mixed.

Related guest reviews

4

Safiye

5 Apr 2025

·

Stayed 3 nights

Upon entering the hotel, the staff were noticeably disengaged and inhospitable. We were given a key and told where the lifts were and that was it. No welcome, no mention of amenities. The room was dusty causing an allergic reaction. The room was also outdated and despite having a balcony, there was no real purpose for the balcony. What made matter worse was one morning at 7am we removed the sign from the door signalling that we’d like the room cleaned. Hadn’t been cleaned. We asked reception at 2pm for a clean up and then left the room to give them time to do the cleaning. Came back and the room was untouched. Called again and told someone would come and clean up. We left again and upon our return, we found a neatly folded pile of sheets on our bed, with fresh towels in the bathroom and the old dirty ones on the floor still. Dirty cutlery and cups still on the bench. I had to go down to reception and showed the photos only to be told we shouldn’t have had the sign up on the door the day before. The guy at reception apologised and sent someone to make the bed. Overall the service and quality of this hotel was not worth the money paid. The parking was ample and was located close to all the main attractions.

6

wayne

8 Jun 2025

·

Stayed 1 night

The receptionist was distracted by whomever (definitely and guy and it looked to me like one of the security guys) and was not welcomy or interested in my needs and wants at all. I didn't get to organising breakfast as that just looked like a bridge too far for her and i was tired (9.15 check-in) and just want ed to sleep. All in all I thought she was unemployable.

10

David

26 Nov 2025

·

Stayed 2 nights

Staff helpful. BR smelled of urine but staff clean up after we called them.

10

Yifei

12 Feb 2026

·

Stayed 1 night

Great staff, friendly, efficient

4

Sekhar Reddy

8 Feb 2025

·

Stayed 2 nights

Staff need more training

8

Shekinah

13 Nov 2025

·

Stayed 2 nights

Little hiccup with rooms but customer service were amazing and got it all sorted

6

Wong

28 Oct 2025

·

Stayed 1 night

I booked two king bed with thermal park view but the staff was mistakenly gave one with lower grade room with no view room. I did not exchange due to luggage already at the room! We went to breakfast and was crowded with people. The staff did not check if my room included breakfast ( we booked without breakfast). We finished and left the restaurant and only notified the front desk of our consumption at checkout. This hotel is really busy due to tour visitors and the services is lagging behind the expectation.

8

James

6 Jun 2025

·

Stayed 1 night

Funny no staff on at night.

10

Ashok

25 Aug 2025

·

Stayed 1 night

Great front desk staff and friendly service

6

Maylene

8 Jul 2025

·

Stayed 3 nights

Found a room service menu on Rydges website, ph in room didn’t work at all ordered room service using my cellphone to call the hotel operator connected me to the restaurant. Order placed at 5.10pm but not received until 6.40pm. I sooke to reception and restaurant twice to follow up the order before receiving it. The real kicker was I ordered $43.50 food charged $74 to my room when the food was returned and not signed for! The least they could do was remove the food charge at checkout.

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Location

Very convenient for Whakarewarewa/Te Puia and other attractions, with quiet surroundings and easy driving access. It is outside the main dining/shopping area, so a car or taxi is often needed.

Related guest reviews

10

Kassia

16 Apr 2025

·

Stayed 1 night

Nice location for being close to the attractions but far from the center of town. Parking was very convenient

10

SURESH

5 Nov 2025

·

Stayed 3 nights

convenient location, quiet

10

Scott

9 Nov 2025

·

Stayed 4 nights

Great location, it's right next to the living Maori village. We were lucky to have a 5th floor room facing the village so we saw a great Lazer show 1 night. We would definitely stay again. The pool and hot tubs were nice the pool is really warm which we liked. The room itself is really nice but the balcony couldn't be used because of something with a code violation, but they gave us 2 dinner vouchers because of it and overall liked the buffet.

8

ian

2 Dec 2024

·

Stayed 3 nights

Its an older hotel but in a great spot with thermal park right behind it

10

William

7 Feb 2026

·

Stayed 2 nights

Clean, large room. All amenities top notch. Easy access to Māori site.

10

Lisa

28 Mar 2025

·

Stayed 2 nights

On the edge of the city, good price and really close to Geothermal attractions.

10

Isabelle

9 May 2025

·

Stayed 1 night

Good location, quiet settings. Close to the activities for Rotorua.

10

Jodi

8 Nov 2025

·

Stayed 2 nights

We picked this hotel for its location as we were doing the Whakarewarewa cultural tour which was right across the road from the hotel and also there is a mountain bike hire place right across the road so it was very convenient for us. The staff were helpful and friendly and the restaurant was great for dinner or a quick snack for lunch. Plenty of car parking and it was free. Would definitely stay there again

10

Francis

16 Oct 2025

·

Stayed 2 nights

Initially we were disappointed in our allocated room as it was very dated and in need of modernisation. The staff on the front desk were very helpful in reallocating us to another room which was one of their refurbished rooms. The breakfast was a buffet style with plenty of choice and good quality. The hotel is situated at the far end of town away from the main restaurants and bars. We needed to take the car into town to eat each evening, although there is a restaurant onsite if you wanted. Parking is limited and I feel it would quickly fill up in peak season.Very convenient for the Maori village experience which is literally across the road. Overall a pleasant stay once our room issues were addressed.

8

John

21 Nov 2024

·

Stayed 3 nights

Comfortable hotel in a convenient location. The breakfast was excellent. Easy access to many attractions and a 5 minute drive from the downtown shopping and restaurant venues,

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Dining

Breakfast buffet is commonly praised for range and quality. In contrast, dinner/bar options are often viewed as overpriced or average with occasional slow service and limited halal choices.

Related guest reviews

10

David

16 Oct 2025

·

Stayed 1 night

Excellent breakfast buffet. Large, spacious facility with clean, comfortable rooms and friendly staff for a reasonable price. It doesn’t get any better.

8

Nickunj

21 Apr 2025

·

Stayed 3 nights

Everything is good. Just the quality of the breakfast is average. Have stayed at this property many times and the quality of the breakfast seems going down.

8

Jonathan

24 Dec 2025

·

Stayed 1 night

The only aspect of our stay that was terrible was the bed in room 212. It was very soft and bouncy therefore neither of us had a good sleep and suggest it needs replacing. Otherwise we enjoyed our stay. The breakfast was awesome. Huge selection.

8

Diane

8 May 2025

·

Stayed 1 night

Had an enjoyable stay. Paid extra for the breakfast which was definitely worth it, so much choice and very fresh

8

Stephen

13 Jul 2025

·

Stayed 1 night

Overall excellent, bar service very slow, particularly with cocktails.

6

Jin

31 Dec 2024

·

Stayed 3 nights

Buffett is pricey and low quality.

10

Kent

5 Oct 2025

·

Stayed 2 nights

Close to attractions, but not to shopping. No complaints, except dining was a bit overpriced.

8

Magnus

15 Apr 2025

·

Stayed 1 night

Great views overlooking the hot springs. Very nice room. Hotel in general is a little old and worn but nicer on the inside than on the outside. Good breakfast but the dinner buffet was not worth the money.

8

Benjamin

20 Mar 2025

·

Stayed 1 night

Room was well equipped and clean, slightly on the worn side and outdated. Got the view we paid for of the steaming geysers however was expecting a more modern room with newer amenities eg. glass shower instead of bath shower with curtain. Buffet breakfast was the highlight, everything was incredible and staff were lovely.

8

Ziad

20 Nov 2025

·

Stayed 2 nights

Food was only standard and not many halal options available

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $93	2 $98	3 $118	4 $185	5 $193	6 $167	7 $159
8 $150	9 $116	10 $179	11 $151	12 $135	13 $132	14 $134
15 $144	16 $175	17 $245	18 $139	19 $135	20 $197	21 $181
22 $135	23 $134	24 $108	25 $124	26 $136	27 $138	28 $136
29 $140	30 $135

Rydges Rotorua

Prices for Rydges Rotorua

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Queen Beds, Valley View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed

Suite, 1 Bedroom, City View

Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds, Pool View

Superior Room, Multiple Beds

Deluxe Room, 1 King Bed, Accessible

Superior Room, 2 Double Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed (City Facing)

Guest reviews of Rydges Rotorua

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Rydges Rotorua

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $139	23 $113	24 $195
25 $124	26 $105	27 $85	28 $122	29 $111	30 $124	31 $106