Name: Pullman Rotorua
Address: 1135 Arawa St, Inner City, Rotorua, New Zealand, Rotorua, Bay of Plenty Region, New Zealand
Rating: 8.35

Guest reviews

8.3

Very good

Based on 2,466 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Pullman Rotorua, travellers highlight a central, walkable location and friendly staff, alongside generally spacious, modern rooms, while recurring gripes include an open-plan bathroom with limited privacy, valet-only parking costs, and mixed value and quality at breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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6

Gregory

12 Feb 2026

·

Stayed 2 nights

It was clean.

6

Steve

3 Feb 2026

·

Stayed 1 night

Hotel was fine but the bathroom in the room was weird. Washbasin is I. The bedroom and the shower and toilet behind a lightly frosted glass open at the top to the room. It’s rather inappropriate. I wouldn’t stay here again because of that which is a shame as the rest of the hotel is good.

4

Mark

30 Jan 2026

·

Stayed 2 nights

Dated. Uncomfortable spongy bed. Not business friendly. No proper desk and chair in rooms. Lobby lounge chairs Uncomfortable circa 1980s (had to go down the road to find a quiet comfortable place). Premiere King room only come with Special Access bathroom. Downgraded room to change still charged same amount. New room window squealed in the wind. Was offered a third room for last night, but too late. Shower rose squirts everywhere due to broken connection. Toilet door stays open, no privacy. Breakfast over priced for poor quality (no fried or poached egg service, only offered precooked. No sausages, only undercooked bratwaurst). Double charged for valet parking (about the most expensive valet parking in NZ $59, 9 other 4&5 star hotels in trip, free or $25-$38). I could go on...staff reasonably accommodating and courteous though.

10

Deanna

28 Jan 2026

·

Stayed 2 nights

Nice big room. Very clean. Staff great

8

ERIC

22 Jan 2026

·

Stayed 1 night

convenient location with lots of cafes, grocery stores, restaurant near by.

1135 Arawa St, Inner City, Rotorua, New Zealand

Location

Located in Rotorua (Inner City), Pullman Rotorua is a 3-minute walk from Government Gardens and 9 minutes by foot from Rotorua Central Mall. This luxury hotel is 0.3 mi (0.5 km) from Lake Rotorua and 0.5 mi (0.9 km) from Polynesian Spa.

Rotorua i-SITE Visitor Centre(0.1 Miles)

Sir Howard Morrison Performing Arts Centre(0.1 Miles)

Rotorua Night Market(0.2 Miles)

Government Gardens(0.2 Miles)

Eat Street(0.2 Miles)

Matariki Hangi & Maori Cultural Performance(0.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, with limited spaces. Valet parking is also offered for a fee of NZD 39 per day, which includes in/out privileges.

Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately NZD 49 for adults and NZD 25 for children.

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

The hotel is located in Rotorua (Inner City), just a 3-minute walk from Government Gardens and 9 minutes by foot from Rotorua Central Mall. It is also 0.3 miles from Lake Rotorua and 0.5 miles from Polynesian Spa.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

The property offers rollaway beds for a fee of NZD 150 per night, and advance request or confirmation is required for availability.

Pullman Rotorua

Amenities

Property description

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