Is parking available at the property?

Free self-parking is available on-site, with limited spaces.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of GBP 30 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The hotel is within a 10-minute drive of New Forest National Park and Southampton Cruise Terminal, approximately 5.6 miles from Paultons Family Theme Park and 4.4 miles from WestQuay Shopping Centre.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

Holiday Inn Express Southampton West Hotel

Average nightly price at Holiday Inn Express Southampton West by IHG by month, last 12 months (USD)
Month	Average price
January	$66
February	$84
March	$95
April	$110
May	$144
June	$143
July	$147
August	$142
September	$150
October	$111
November	$86
December	$70

What guests think

At Holiday Inn Express Southampton West by IHG, many guests highlight friendly, helpful staff and generally clean, comfortable rooms, with the location convenient for the cruise terminals or Paultons Park but set in an industrial, not very walkable area.

Common drawbacks include no in-room air conditioning leading to hot nights and repeated reports of the lift being out of order. Breakfast is included and often enjoyed, though several reviews note shortages, weak coffee and juice, and busy, sometimes chaotic service; evening food options on-site are limited. Parking is available but you must register your number plate to avoid fines from the external operator. Overall, expect a practical stopover with attentive service, best suited to drivers and pre-cruise stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar/restaurant is available but menu and evening service feel limited or pricey in several reviews. Multiple guests report the lift out of service, and parking requires plate registration to avoid third-party fines.

Related guest reviews

4

Sandra

Sep 9, 2025

·

Stayed 1 night

You have to carry upstairs your luggage because the elevator was not operational.

4

Richard

Feb 22, 2023

·

Stayed 4 nights

The car park is free for guests and they took our car registration on check in - we assumed we would not be getting a fine. One month after the stay we received a parking fine of 100 pounds and an admin fine for same from car rental company of 40 pounds. The car park is in the middle of nowhere with a long road in off a main road, I can't imagine anyone using it who isn't staying there. I now have to waste my time on chasing this up. The hotel otherwise was ok, other than that the location is in the middle of nowhere and the beds were very (very) hard. Our room had an adjoining door to another room that was closed but you could hear other guests and their tv quite clearly.

8

Julie

Sep 25, 2025

·

Stayed 1 night

It was a good stay EXCEPT the elevator was out of order and we were on the third floor. They brought all our luggage up, but I dragged it down the next day since they were busy. Everything else was good, but that was a pain.

8

Richard

Sep 16, 2025

·

Stayed 2 nights

This place was good and served our purposes well. It was clean and seemed well run. The breakfast, a buffet, was very good. Plenty to eat. The room was clean and the bed comfortable. Our main complaint was that the elevator was broken meaning we had to carry two large suitcases and two carry-ons up and down the stairs.

10

Kelly

Nov 4, 2023

·

Stayed 2 nights

Nice hotel, very clean, good location, comfortable rooms, excellent breakfast, free parking, reasonable price. On the negative side, they have a parking lot monitoring service which takes photos of "unauthorized" vehicles parking in their lot. The hotel front desk doesn't tell you about this when you check in or issue a parking pass to put in your windshield, and doesn't offer to validate your parking. The first you hear about it is when you receive a photo of your car with a nasty little citation in your email. The parking lot monitoring service claims there are signs in the parking lot telling you to scan a QR code to visit a website to validate your parking. The reality is, I didn't see any signs and this is the second time I've encountered this at a Holiday Inn Express in the UK. Next time I'll know to ask.

10

Wing Chang

Sep 1, 2025

·

Stayed 3 nights

Arrived slightly earlier than check in and was told the room was not ready but to help ourselves to tea and coffee. Greeted by Mateus....very very very helpful and friendly, credit goes to Mateus. There is no air con at the hotel and the lift was broken at the time, we were lucky only staying on the first floor. That is the only negative to this review. Staff was all round amazing! Very friendly and welcoming. Always working hard and it was busy! Credit to all your staff that was working during the weekend of the 21st-24th August. If I needed anything, all I had to do was ask the staff and they would try their utmost to help. I left my charger at home and the staff tried to help resolving the issue by finding me spare cables/plugs. To no avail, I ordered an charger to the hotel which they signed for and kept safe. The breakfast was good and very busy during the morning. You could see the staff working very hard from clearing the tables to taking the guest to the tables. Respect you all. I just wish I got all your names to thank and mention you personally. Props to the kitchen staff who was working tirelessly and it seemed relentless over the days during my stay. Perfect for Paultons park. That was the main reason for the stay. From Room 232 - Hope you enjoyed the pizza (kitchen staff) and Mateus you had a good break! Will stay here again just for the staff!

4

ann

Nov 1, 2023

·

Upon returning home after a week’s holiday we find a car parking fine from the hotel car park site, at no point did we see any notice re parking and was not advised at check in re this. We feel it’s very poor not not be advised by staff upon checking in. The weather was horrendous storm babet and was very weary after a long journey, we certainly didn’t see any notice. Our one night stay has proven stressful. You should advise all guests in future as unless you’ve stayed there before you aren’t to know.

10

Alison

Aug 22, 2025

·

Stayed 1 night

Check in staff very helpful. Lift was out of order, but they reassigned me a room on a lower floor and carried my bags for me. Breakfast staff were amazingly efficient, I have not been in a HIE that has been this busy, but nothing was too much trouble and the restaurant girls were very quick.

8

John

Sep 23, 2024

·

Stayed 4 nights

Breakfast is very good. Menu for other food is limited. There is a very good restaurant, The Walnut Farm, which is a short walk away.

4

Geraldine

Sep 3, 2025

·

Stayed 1 night

Elevator out of order.was told this has been this way for almost a month. Had to carry very heavy luggage up 3 flights of steps. No air conditioning. They had supplied 2 small fans

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are frequently described as clean or spotless. Some guests noted lapses like stained carpets, dusty sofa beds, and messy breakfast areas.

Related guest reviews

10

Sylvia

Nov 8, 2025

·

Stayed 1 night

The room was spotless. The staff were very courteous and helpful nothing was too much trouble for them.

8

Hirsz

Apr 28, 2025

·

Stayed 2 nights

The room was clean , as was the bathroom. The included breakfast was bad ,very messy area around the food (was not clean at all. Poor variety of hot food, again not very clean.

4

Kerry

Sep 25, 2025

·

Stayed 1 night

The worst hotel breakfast ever. They didnt even have enough furniture so people were sitting on (dirty) office chairs to eat. No coffee other than instant. And as a lone female traveller i felt very uneasy as its almost all men staying here

6

Tony

Jul 4, 2024

·

Stayed 1 night

Checked in after 10pm, when we got to the room and inserted the card to activate the lights only a couple of the lights actually worked. Pressed the switches and there were no resistance or clicking, found pull out bed not fully pulled out or made properly. In the morning with natural daylight we found the pull out bed was full of dust and fluff. We went down for breakfast there were no staff on reception, we saw three staff running around clearing tables and failing to keep the breakfast items stocked up. After breakfast we checked out there was no drop box for keys so had the wait at reception for one of the staff running around the breakfast area to come and check us out. It looked like nobody was in charge and if someone would have took charge it wouldn’t have been chaos. There was a real lack of leadership and that is probably why the conditions of the room were lacking as nobody is holding anyone accountable.

10

Gary

Nov 14, 2025

·

Stayed 1 night

My room was very clean. I had no worries at all about anything. Everything worked. It was very warm. Very quiet. I was in room 222. The staff were very helpful.

10

Janet

Nov 15, 2025

·

Stayed 1 night

Spotless, great brekky, great staff.

10

Yvonne

Jun 27, 2025

·

Stayed 1 night

Over all very pleased with our stay room was very clean staff friendly and helpful breakfast all good

4

Agnieszka

Jul 31, 2024

·

Stayed 1 night

Carpet was very dirty and toilet smelly

8

Xuan-Hung

Aug 30, 2024

·

Stayed 2 nights

Overall good. Could do with some deep cleaning. Beds were clean, but carpets had stain everywhere. Staff was excellent.

10

alan

Jul 6, 2025

·

Stayed 1 night

It's very clean and tidy. Good bedroom with toiletries. Great breakfast. Staff very friendly and helpful. Would recommend.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and generally comfortable with large beds, but many note there is no air conditioning and some nights feel hot. A few report maintenance or comfort issues (sofa beds, showers, occasional noise) and sporadic Wi‑Fi gaps.

Related guest reviews

8

Mieko

Sep 30, 2024

·

Stayed 1 night

Everything was fine except our room did not have Wi-Fi.

6

Stuart

Sep 4, 2024

·

Stayed 1 night

The sofa bed was awful the mattress was paper thin and the springs dug in all night. Didnt get any sleep. Weve stayed here before but the beds ruined it for us this time and i cant see us coming back. It was so loud in the corridor with people shouting to each other at 1am, obviously not the hotels fault but just added to our feelings. Buffet breakfast good Staff have always been lovely and no different this time The bed and sleep is the main booking reason for us and it was so bad.

4

Joseph

Sep 4, 2025

·

Stayed 1 night

If you like air conditioning, they leave you a very friendly note. Plug in the fan put a bucket of ice in front of it and open the window. That is what they call air conditioning. The building is old the rooms have a musty smell to them, the shower sucks. I will say the staff is very friendly and very helpful. Their food in the restaurant is wonderful no complaints. The time we’ve been there the elevator was broken and we had to carry our luggage up to the second floor. It was about 10 minutes from the cruise ship terminal, which was a good factor. There’s a very nice pub about a five minute walk away that serves fantastic food as well.

6

Henry Shiu Lung

Aug 5, 2025

·

Stayed 1 night

Room has no AC but overall its good

8

Roy

May 10, 2025

·

Stayed 2 nights

Nice hotel on a new site just built in the wrong place. Why put it right next to the motorway where you hear all the lorries coming off at 4 o’clock in the morning instead of putting it over by the pub which would’ve been better

6

Jennifer

Jul 3, 2023

·

Stayed 1 night

No AC so it was a bit warm and stuffy. Breakfast was mediocre.

6

Christine

Aug 21, 2025

·

Stayed 1 night

The property was very clean as was the room. The staff was outstanding in every way. However the rooms have no air conditioning and no phone in the room. It was extremely hot in our room. We were provided with an electric fan. This is unacceptable for the 21 st century especially for a holiday inn IHG brand. There is no phone in the room if you need something front desh you have to go down stairs. Again unacceptable for as 21 century hotel and IHG brand. Mainly for these reasons only we will not stay at this hotel or maybe at an IHG hotel again while traveling especially out of Southampton

10

Stephen

Oct 28, 2024

·

Stayed 1 night

Newly decorated room with comfortable bed and a good shower, although a heated towel rail would have been a bonus.

6

J

Jun 25, 2023

·

Stayed 1 night

For the price it was disappointing to find no A/C in the bedrooms for the hottest night of the year

10

Paul

Feb 11, 2024

·

Stayed 1 night

Helpful staff. Comfortable bed. Quiet room.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and hard-working across reception and breakfast teams, with mostly smooth check-in. At busy times, service can feel short-staffed or disorganized.

Related guest reviews

10

ALISON

Aug 31, 2025

·

Stayed 1 night

Great stay from start to finish staff could not do e ough to help with anything, great stay. Will definitely stay again

10

Manish

May 30, 2023

·

Stayed 1 night

Tasha & her team were fantastic! Made our stay easy and fun. Thank you Tasha.

10

l

Mar 20, 2024

·

Stayed 1 night

Great staff and very helpful and friendly.

10

Emma

Oct 19, 2025

·

Stayed 1 night

Very lovely staff nothing was too much trouble

10

Wing Chang

Sep 1, 2025

·

Stayed 3 nights

Arrived slightly earlier than check in and was told the room was not ready but to help ourselves to tea and coffee. Greeted by Mateus....very very very helpful and friendly, credit goes to Mateus. There is no air con at the hotel and the lift was broken at the time, we were lucky only staying on the first floor. That is the only negative to this review. Staff was all round amazing! Very friendly and welcoming. Always working hard and it was busy! Credit to all your staff that was working during the weekend of the 21st-24th August. If I needed anything, all I had to do was ask the staff and they would try their utmost to help. I left my charger at home and the staff tried to help resolving the issue by finding me spare cables/plugs. To no avail, I ordered an charger to the hotel which they signed for and kept safe. The breakfast was good and very busy during the morning. You could see the staff working very hard from clearing the tables to taking the guest to the tables. Respect you all. I just wish I got all your names to thank and mention you personally. Props to the kitchen staff who was working tirelessly and it seemed relentless over the days during my stay. Perfect for Paultons park. That was the main reason for the stay. From Room 232 - Hope you enjoyed the pizza (kitchen staff) and Mateus you had a good break! Will stay here again just for the staff!

10

Andrew

Jun 21, 2024

·

Stayed 1 night

Quick check in staff polite and helpful Greg was great

2

Gemmalyn

Jun 22, 2025

·

Stayed 1 night

Where to start. First we arrived a bit early and the front desk person was incredibly rude. We knew we were early as it was around 12 noon and merely wanted to inquire as to if our room was available then we would like to check in. He lets us know everyone is always trying to check in at 7 am which is not applicable but found this to be rude. When we finally got our room key the door is locked and the room was already occupied so back downstairs and more delays. Now I want to add the description of the property is not true. There is no air conditioning in the rooms on all floors above the bottom and you will not know it’s a holiday inn if you look at the pillows, towels, mattress nothing. The shower was very nice but the toilet would not flush and we used the one by the front desk. Not a lot of options around the property for anywhere to eat. The manager told us that they are just very busy and have lots of guests. My wife asked her if they were understaffed and was told no so that means it’s a management issue. Anyways this is not a typical holiday inn more like a cheap hotel. The housekeepers are very friendly but management is in over their heads as they are running around constantly getting little done. The manager took over our check in and told us the room would be ready in 20 minutes and we’ll over an hour later they give us keys to a room that already had people in it. This place is very unprofessional and not a typical holiday inn.

10

Alison

Aug 22, 2025

·

Stayed 1 night

Check in staff very helpful. Lift was out of order, but they reassigned me a room on a lower floor and carried my bags for me. Breakfast staff were amazingly efficient, I have not been in a HIE that has been this busy, but nothing was too much trouble and the restaurant girls were very quick.

10

victor

Sep 1, 2025

·

Stayed 1 night

Great staff. Very helpful. Works hard not just the desk but the breakfast area. They deserve a the best praise. One of the staff is spitting image of a celebrity - Emily Blunt.

10

Maria

Nov 21, 2025

·

Stayed 1 night

Staff on duty at check in were lovely, very helpful as we were attending a hospital appointment, they were very helpful

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AI-generated summary based on recent guest reviews

Location

Set in an industrial area with ongoing construction, the hotel is not very walkable and many guests used cars, taxis, or nearby buses. It’s convenient for the cruise terminals and Paultons Park with easy motorway access.

Related guest reviews

10

Sharon

Apr 1, 2024

·

Stayed 1 night

Great location, comfy bed, large rooms, shampoo/body wash provided, breakfast included, free parking for your stay and the opportunity to extend parking at a fee if you wanted to leave your car there. Not in centre of Southampton, about a 7 minute drive away.

6

Maria

Aug 30, 2025

·

Stayed 2 nights

I’m not sure how I missed the property didn’t have AC. The rooms did have 2 fans, it was a 2 night stay, we survived. The elevators were not working and we had to lug 2-60pd pieces of luggage up 3 flights of stairs. The hotel provided a breakfast Buffett and it was good. The staff was excellent. The hotel is located in an industrial park and is 10-15 minutes from the cruise ports.

8

Nancy

Sep 16, 2024

·

Stayed 3 nights

Hotel is fine, but the location is terrible. Have to take a cab everywhere. Only one nearby (sort of) restaurant and nowhere to walk to do any activities, shopping, etc.

10

Hilary

May 19, 2024

·

Stayed 1 night

Lovely staff who make you feel welcome. The hotel is on the edge of a building site at the moment but overnight it is relatively quiet. Thai is our second visit to this hotel in a month. If you are looking for a short stay with good facilities, nice staff and a good breakfast then this is for you.

10

Dave

May 19, 2024

·

Stayed 1 night

Great for cruise port, safe parking good menu, good bedrooms, will revisit.

8

Barb

Jun 13, 2025

·

Stayed 2 nights

A bit far from city centre without a vehicle but bus service to and back from centre was excellent

8

Anne

Sep 9, 2025

·

Stayed 2 nights

Elevator was not working, no air condition in the room, staff was pleasant and helpful, nothing was within walking distance but the blue bus is close by and will get you in to the city

8

Lydio

May 9, 2025

·

Stayed 2 nights

Not far from Horizon Cruise Terminal & National Express bus station.

10

Steven

Sep 21, 2024

·

Stayed 1 night

Property was very clean and really liked the dining option. Also was very close to public transportation.

10

Bruce

Aug 20, 2024

·

Stayed 1 night

The property was a short ride to the cruise terminal. The staff was very personable. The photo of the property, however, is deceiving. There is a new building being constructed that nearly surrounds the property and blocks a view of the hotel on approach.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included and often rated good, but several reviews cite shortages, weak coffee/juice, and very busy service. On-site evening options are limited, with mixed quality.

Related guest reviews

10

Cynthia

Apr 30, 2025

·

Stayed 3 nights

Everything was okay except for breakfast options. When asked for fried egg, was told they only provode scrambled eggs.

2

Mark

Aug 22, 2025

·

Stayed 1 night

This was not a great stay. 1/the lift was out of order and i was on the top floor ...not good. 2/ The evening meal was really bad, a £15.95 cheesburger turned up microwaved !!!! like leather. Fries stuck together in a seperate pot. Never experienced such awful food. 3/Breakfast was avearge undercooked and overcooked bacon and dried up sausages at 7.20am . 4/Orange juice was synthetic like the sort you used to get in the seventies i remember as a kid. 5/There was used tissue in the stairwell that was still there in the morning. 6/No one checked what room i was in at breakfast anyone could have entered and had a free breakfast.

8

Lauren

Apr 7, 2025

·

Stayed 1 night

It was a nice stay- however the breakfast situation was crazy - resulting in my husband not having everything in the breakfast as it wasn’t available and it was far too busy to wait for them to restock as they were under so much pressure with everything else.. the breakfast is what lets it down..

4

Kerry

Sep 25, 2025

·

Stayed 1 night

The worst hotel breakfast ever. They didnt even have enough furniture so people were sitting on (dirty) office chairs to eat. No coffee other than instant. And as a lone female traveller i felt very uneasy as its almost all men staying here

10

Mrs D E

Sep 22, 2025

·

Stayed 1 night

Check in was quick and easy, room clean, shower was lovely. Asked for extra towels and received them quickly. Breakfast was lovely and unrushed. Plenty of parking. The pub around the corner did a lovely evening meal and only a short walk away.

6

Simon

Aug 29, 2024

·

Stayed 2 nights

What i’d expect from a HIE. Stayed in better HIEx with business but i was in this one with family. Wouldnt of been so bad if i was solo. Poor breakfast, too busy with staff not able to keep things available. 1st morning no milk, cutlery, eggs or butter. Second no pastries or milk with half hot option missing and arriving in drips and drabs. No hot option other than black coffee with coffee machine broke both mornings. Bed squeaky and sounded broken, shower head wouldnt hold as bracket was broken so had to hold it by hand. Convenient for out trip but wouldnt really want to stay again

10

Greig

Oct 11, 2025

·

Stayed 1 night

Knowledgeable staff all helpful. Good dinner choices excellent buffet breakfast

10

Janet

Nov 15, 2025

·

Stayed 1 night

Spotless, great brekky, great staff.

8

John

Sep 23, 2024

·

Stayed 4 nights

Breakfast is very good. Menu for other food is limited. There is a very good restaurant, The Walnut Farm, which is a short walk away.

6

Nicola

Apr 26, 2025

·

Stayed 2 nights

The hotel itself was fine. Comfortable bed. Staff were very attentive and polite. Main issue was the breakfast. Coffee was awful. As was the OJ. Both tasted watered down. Not much chopped fresh fruit. Nothing at all one day. No vegetable option on cooked breakfast. Usually you get mushrooms or tomato. Baked beans had no flavour. If they can sort the breakfast then this would be a great stay.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $201	21 $164	22	23 $201	24 $172
25 $91	26 $119	27 $162	28 $150	29 $124	30 $174	31 $120

Su	Mo	Tu	We	Th	Fr	Sa
1 $79	2 $98	3 $110	4 $107	5 $89	6 $130	7 $112
8 $66	9 $84	10 $133	11 $91	12 $88	13 $90	14
15 $66	16 $95	17 $115	18 $103	19 $95	20 $108	21 $119
22 $72	23 $83	24 $109	25 $90	26 $125	27 $101	28 $124
29 $69	30 $84

Holiday Inn Express Southampton West by IHG

Prices for Holiday Inn Express Southampton West by IHG

Monthly average prices

About this property

Location

Room options

Standard Room (With )

Standard Room, 1 Double Bed with Sofa Bed (With )

Standard Room, 1 King Bed

Standard Room, 1 Double Bed (With )

Standard Room, 2 Twin Beds (With )

Standard Room, 1 Double Bed, Accessible (With )

Guest reviews of Holiday Inn Express Southampton West by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Southampton West by IHG

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