Name: Harbour Hotel & Spa Southampton
Address: 5 maritime Walk, Ocean Village, Southampton, England, United Kingdom, Southampton, England, GB
Price range: $260–$1,054 per night
Rating: 9.13

What guests think

At Harbour Hotel & Spa Southampton, travellers highlight stylish rooms with very comfortable beds, friendly service, and a scenic marina setting convenient for cruises, alongside popular spa and rooftop venues, while noting premium pricing and some practical frustrations.

Rooms and public areas are frequently clean, and many appreciate the complimentary shuttle to the cruise terminal. Common drawbacks include noise from the sixth-floor bar affecting some fifth-floor rooms, paid off-site parking with confusing rules, and some rooms only reachable via stairs. Food and views are praised, though prices and service can be inconsistent. Expect a modern, comfortable stay best suited to pre-cruise visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a well-regarded spa, pool, and gym, plus popular rooftop bars/restaurants with marina views; many guests also value the complimentary shuttle to the cruise terminal. Downsides noted are paid off-site parking with confusing rules and occasional access issues (stairs or lifts out).

Related guest reviews

10

Anna

Jun 24, 2024

·

Stayed 2 nights

Very comfortable hotel with lovely views. Very comfortable beds. Within good walking distance of town. Wasn’t clear that parking was extra when I booked. Nice pool and spa.

10

Lisa

Jan 16, 2023

·

Stayed 19,369 nights

Great place to stay after crossing the Atlantic on the Queen Mary 2. Great harbor views on both sides of the hotel, great restaurant for breakfast and dinner. Very nice spa with indoor pool and steam rooms. I would stay here again.

10

Anthony

Jul 22, 2025

·

Stayed 2 nights

Stylish and luxurious, a lovely place to stay. Excellent gym and spa. Super comfortable bed.

10

Reshma

Apr 17, 2025

·

Stayed 2 nights

Excellent hotel with sea view, we enjoyed the spa facilities and my 10 year old enjoyed swimming everyday in the pool and watching movies in the cinema room.

10

Simon

Oct 30, 2025

·

Stayed 1 night

Great rooms, great food, brilliant staff and good spa facilities, couldn’t fault our stay at Harbour Hotel Southampton.

10

Lucy

Aug 20, 2025

·

Stayed 1 night

From the fabulous staff at check in, to the gorgeous comforts of my cozy double this hotel really is quite special. If it is first class hospitality and modern yet warm luxury you are looking for then this is for you. There is even complementary gin in the room ( shame I was on business) I didn’t make it up to the roof top bar- but hear it’s amazing- but I did sit out on my beautiful balcony over looking the yachts. To finish it off the gym is pretty impressive for a hotel gym !

10

Eunice

Jul 21, 2024

·

Stayed 1 night

Beware the car park opposite the hotel “your parking space” The car park is privately owned and they do not respond to emails if you are overcharged or dispute you paid for your parking. The company has a notoriously bad reputation for overcharging and have nothing to do with the hotel.

10

beverly

Mar 13, 2025

·

Stayed 1 night

Harbor Hotel is outstanding for service, cleanliness and for the restaurant on the top floor with a harbor view. If you are going on a cruise ship they transport you for free to it. If you arrive before the check in time, there is a spa and gym.

10

John

Jul 23, 2025

·

Stayed 1 night

Beautiful harbour-side hotel with lovely views. Excellent spa. My only niggle is that the architect over-complicated the lighting system. Our room had 9 light switches (excluding the one for the bathroom) and it was impossible for us to turn off the dimmed light in the entrance hall area - no matter what switch combo we tried. My son and his gf had the same issue in their room.

10

John

Apr 28, 2025

·

Stayed 1 night

The property is immaculate, the room was so fresh and new feeling and incredibly clean. It felt very high end. There a few bars very close by and also a convenience store which was welcomed for snacks and water for the room (although a small bottle was provided) The only small gripes we had were when making a table booking for the Harbar. The system does give a description of the different areas Harbar you can book. So, upon arrival we were told we’d booked the ‘lounge’ which was a high top table in the bar (or a very low table not suitable for eating at). If a description of each area to book had been present we would have selected the ‘restaurant (which at the time we thought might be too formal for our needs when we only wanted a light bite). I did put a note on our booking to advise of our requirements but when mentioned they looked at me blankly. The other issue was the parking and specifically charging points for electric vehicles. These spaces nr charging points are not close to the hotel (where you would expect) they are a 5 minute walk away in a multi-storey car park. Finally, for the price we paid, I would have liked to have seen at least a continental breakfast included

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Cleanliness

Rooms and common areas are often described as spotless and well maintained. A few reviews report lapses such as dirty areas or minor wear.

Related guest reviews

10

Lynsey

Jun 10, 2024

·

Stayed 1 night

We only stayed one night but we were so impressed. The property is stunning. The restaurants and bars were great giving me London vibes. All of the staff we dealt with from reception to restaurant were fantastic. The room itself was stylish and super clean. We will definately be back next time we visit Southampton.

10

Matthew

Sep 14, 2024

·

Stayed 1 night

Very clean and quiet

10

Tommie

Jun 4, 2025

·

Stayed 1 night

Beautiful hotel, very clean, luxurious accommodations, fabulous staff.

6

Heidi

Oct 1, 2024

·

Stayed 4 nights

The room was excellent and clean, however I felt the bar and restaurants were not as clean as when previously stayed.

10

Luke

Sep 28, 2024

·

Stayed 1 night

Lovely location, clean rooms and great food.

10

Amanda

Nov 2, 2025

·

Stayed 1 night

Beautiful hotel.Lovely staff .Super rooms and incredibly clean.

10

Andrew

Jan 26, 2025

·

Stayed 1 night

Helpful polite staff, clean rooms, comfortable bed

10

Mark

Sep 1, 2025

·

Stayed 1 night

We stayed on a Sunday night having been on a Sea Seekers charter during the day. The hotel had their own parking, allowed us to leave our luggage in the morning & we finally checked in around 7pm & our luggage was in our room. The room (331) was lovely, nice views over the harbour & was spotless, very comfy & well equipped. We had dinner in the Jetty restaurant & the food & service was excellent. Overall a great stay.

10

John

Apr 28, 2025

·

Stayed 1 night

The property is immaculate, the room was so fresh and new feeling and incredibly clean. It felt very high end. There a few bars very close by and also a convenience store which was welcomed for snacks and water for the room (although a small bottle was provided) The only small gripes we had were when making a table booking for the Harbar. The system does give a description of the different areas Harbar you can book. So, upon arrival we were told we’d booked the ‘lounge’ which was a high top table in the bar (or a very low table not suitable for eating at). If a description of each area to book had been present we would have selected the ‘restaurant (which at the time we thought might be too formal for our needs when we only wanted a light bite). I did put a note on our booking to advise of our requirements but when mentioned they looked at me blankly. The other issue was the parking and specifically charging points for electric vehicles. These spaces nr charging points are not close to the hotel (where you would expect) they are a 5 minute walk away in a multi-storey car park. Finally, for the price we paid, I would have liked to have seen at least a continental breakfast included

2

Bethan

Sep 1, 2024

·

Stayed 1 night

Unfortunately we had a terrible experience at The Harbour Hotel. This included issues with rude reception staff, a dirty room and spa areas and dining issues where meat was served to us when we cannot eat it for religious reasons despite outlining this to staff.

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Rooms

Rooms are modern and comfortable with plush beds, balconies and harbour views available. Some guests report noise from the sixth-floor venue in fifth-floor rooms, awkward layouts or lighting, stairs to certain rooms, small ‘cozy’ rooms, and limits on room temperature.

Related guest reviews

8

Joanne

Aug 14, 2025

·

Stayed 1 night

Spotlessly clean rooms with a beautiful view of the harbour. Comfortable queen sized beds and excellent air conditioning and WiFi. My only negative, the pillows were hard and lumpy, could do with replacing.

8

Frank

Aug 7, 2025

·

Stayed 1 night

The hotel is good: the room and bed comfortably (although the bathtub at the foot of the bed was a silly idea!) appreciated the complementary gin! Silliest light switches ever - had to call reception for instructions on how to switch off the lights! No easy way to contact reception - had to use my mobile to call central switchboard, then press 0. HarBar restaurant was okay, good service, but overpriced. All in all: not quite 5 stars, pretending to be something they’re not. Somewhat disappointing!

10

Susan

Aug 30, 2025

·

Stayed 1 night

Great hotel and location. Food in the HarBar in the evening was gorgeous. We stayed in a room on the 5th floor which was a little noisy with the music from the 6th floor. Would definitely stay again.

8

Peter

Feb 12, 2024

·

Stayed 2 nights

Cody rooms are to small for the money The bar and staff are excellent with a great atmosphere

6

George

Oct 5, 2025

·

Stayed 1 night

Hotel was great and very comfy in the beds. BUT on the top floor (5) is NOT good to stay in as it’s right under the restaurant/bar. Very noisy and can hear chairs moving around all night.

10

David

Aug 4, 2025

·

Stayed 1 night

I wish the AC would go lower than 19. Found the room too hot at night

8

Ann

Aug 25, 2025

·

Stayed 1 night

Our room was 418… took elevator to 4th floor but then to walk up a steep flight of stairs to room! I have difficulty climbing stairs, this was not expected and not appreciated!

10

John

Jul 23, 2025

·

Stayed 1 night

Beautiful harbour-side hotel with lovely views. Excellent spa. My only niggle is that the architect over-complicated the lighting system. Our room had 9 light switches (excluding the one for the bathroom) and it was impossible for us to turn off the dimmed light in the entrance hall area - no matter what switch combo we tried. My son and his gf had the same issue in their room.

8

Chris

Oct 17, 2025

·

Stayed 1 night

The hotel is very nice although I felt the cost per room was slightly high. The room was well presented and very clean, a few marks on the carpet but otherwise excellent. I would caution travellers opting for level 5 as you are directly below the bar/restaurant and you are woken early by chairs and tables being moved/dragged across the floor.

8

Donna

Jul 26, 2025

·

Stayed 2 nights

Be sure you are getting a harbour view. Some rooms face the side of a building with no view at all.

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Service

Staff are widely praised as friendly and helpful, with smooth transfers and occasional early check-ins or upgrades. However, several reviews cite slow or dismissive reception, unanswered room service, and inconsistent professionalism.

Related guest reviews

10

Charlene

May 8, 2025

·

Stayed 1 night

Hotel and room were both clean and tidy. Had exceptional service from restaurant staff during breakfast. We were served by a very affable and helpful older gentleman (he had a dog but his name escapes me …). All staff from front desk to breakfast were especially helpful.

10

Arthur

Dec 14, 2024

·

Stayed 2 nights

I liked everything. Supervisor went with me to the room and showed me features. I arrived from a the U.S. exhausted from travel of 24 hours and was treated like royalty. I arrived early in the morning and without hesitation was immediately given a room. This place and the employees were amazing!!! Couldn’t ask for a better place to stay!!

2

Steven

Apr 19, 2025

·

Stayed 1 night

Terrible check in. This definitely not a 5 star hotel At best 3 star.

8

Donna

May 29, 2025

·

Stayed 2 nights

The staff at the hotel were extremely rude and they acted like they were above us. They ignored us and we always had to get up to get someone's service. It is an upper-class hotel and restaurant. However, just because we were tourists and not their frequent customers, they did not care about waiting on us. They had no idea of our income level.

10

Roberta

Jul 31, 2025

·

Stayed 2 nights

The staff was incredibly helpful from beginning to end. Forgot to bring my adapters for US to UK, they loaned me one to recharge my phone etc for my stay. We arrived a few hours prior to check in time and were allowed to rest in spa area. We were provided free shuttle to cruise terminal. Our accommodation was excellent. Would stay again.

10

Ken

Apr 23, 2025

·

Stayed 1 night

As regular guests of this hotel, it is the staff that make the visit so special - each stay really does feel personalised and the team really do understand how to maximise their guests comfort.

10

Laura

Apr 9, 2025

·

Stayed 1 night

We had a great time and the staff were very friendly and professional, excellent customer service

6

Mark

Aug 17, 2025

·

Stayed 1 night

We have stayed at this hotel many times, probably over a dozen, using it as our pre-and post-cruise hotel. Until now, the service has always been excellent. Unfortunately, during our most recent stay, we had a very disappointing experience with the new manager. She was tall and wearing a black vest, though I was unable to get her name. When we asked if she could check the status of our room, she dismissively replied that check-in was not until 3 pm, without even checking the system. Her tone was condescending and her behavior toward my wife came across as discriminatory and unprofessional. This was very upsetting and unlike any experience we’ve had at this hotel in the past.

4

saba

Jul 31, 2025

·

Stayed 2 nights

Very rude staff , unprofessional, and not willing to help at all

8

David

Sep 25, 2025

·

Stayed 2 nights

Great location for the boat show. Rooms very comfortable. Staff friendly and professional. Only gripe was the lack of staff availability to answer room service calls on a Saturday evening. With restaurants fully booked, they needed more staff on.

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Location

Scenic marina setting that’s walkable to restaurants and convenient for the cruise port; many find it ideal for pre-cruise stays. A few note it’s not central to the old town or city centre.

Related guest reviews

10

Stephen

Jun 3, 2025

·

Stayed 1 night

Great location

8

Marie

Jun 1, 2025

·

Stayed 1 night

Very convenient to cruise port. Nice on site restaurant with others close by and walkable. Lovely outdoor rooftop outdoor space. Somewhat chaotic during check-in and checkout. Lobby area quite tiny.

10

Chris

Feb 9, 2025

·

Stayed 3 nights

Great hotel in Southampton UK. Walking distance to many restaurants. Hotel was very clean and had many amenities.

8

Joanne

Sep 1, 2025

·

Stayed 1 night

Lovely hotel with nice staff. Very pricey for Southampton but not too far from cruise port. Would stay again and recommend to others if the price dropped a little.

10

Nikole

Sep 17, 2024

·

Stayed 2 nights

A compact room with wonderful views overlooking the harbor. Staff was polite and respectful. It was very quiet. I wouldn’t say that the location was convenient but it was pretty. We stayed here before a cruise and don’t regret it. The bed was comfortable and the included gin was a big hit with my partner.

4

Ka man carman

Jun 11, 2025

·

Stayed 2 nights

The location is not good, far away from the city center. The room is not very clean. The staff will not let you feel welcome. The car park is not on site the hotel, need to walk to the public car parking , walk 5-7 mins. I will not stay at this hotel again.

10

Richard

Jun 18, 2024

·

Stayed 1 night

Quite simply one of the most outstanding hotels you can choose. A wonderful location, great service, and the most comfortable beds I have ever slept on. Amazing views and great dining options also plus a great rooftop bar. Highly recommended.

8

smadar

Jul 7, 2025

·

Stayed 2 nights

The hotel location is great. Right on the water with breathtaking view. Hotel is in great condition. I was disappointed to find out that I wasn’t offered a shuttle to the cruise port, and had to pay 15 pounds for a taxi (after I was told it would be no more than 10 pounds). They forgot to mention it when I checked in, and didn’t take responsibility for that. That left a bitter taste in my stomach and that’s why I rated it 4 stars.

10

Daniel

May 4, 2025

·

Stayed 1 night

Great location overlooking the marina

10

Kirk

Oct 8, 2025

·

Stayed 1 night

Staff was amazing and hotel was very comfortable and convenient to our cruise.

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Dining

On-site dining often earns praise for quality and views. Complaints include high prices, limited menus or availability, loud music at times, and patchy service at the Jetty; breakfast can feel expensive or inconsistent.

Related guest reviews

8

Denise

Nov 13, 2023

·

Stayed 2 nights

Overall lovely hotel, views & staff. No plug sockets by the mirror in our room for hairdryer etc. so couldn't see when drying my hair. We had a dinner reservation at the HarBar restaurant on Saturday evening, ordered the ribeye steak only to be told they'd sold out already, not great for a Saturday night, and because of the limited menu the other options weren't exactly to our liking; we also had incorrect drinks and pudding served.

8

Frank

Aug 7, 2025

·

Stayed 1 night

The hotel is good: the room and bed comfortably (although the bathtub at the foot of the bed was a silly idea!) appreciated the complementary gin! Silliest light switches ever - had to call reception for instructions on how to switch off the lights! No easy way to contact reception - had to use my mobile to call central switchboard, then press 0. HarBar restaurant was okay, good service, but overpriced. All in all: not quite 5 stars, pretending to be something they’re not. Somewhat disappointing!

10

Susan

Aug 30, 2025

·

Stayed 1 night

Great hotel and location. Food in the HarBar in the evening was gorgeous. We stayed in a room on the 5th floor which was a little noisy with the music from the 6th floor. Would definitely stay again.

10

Theresa

Jul 29, 2025

·

Stayed 1 night

Stayed here before embarking on a cruise. The bed was very comfortable, room was beautiful, they provided free water, cookies and gin. Ate in the rooftop restaurant for dinner and breakfast, then took the complimentary shuttle to the port.

10

Cynthia

Jun 11, 2025

·

Stayed 2 nights

Great Location - very comfortable room - outstanding service by staff members - excellent restaurant on site

6

Garreth

Jul 24, 2023

·

Stayed 1 night

I thought the breakfast Buffett at 13 lbs was terrible There was 2 pieces of white bread 1 croissant and 2 slices of ham left for my wife and I was not happy and told the staff so

10

Mark

Sep 1, 2025

·

Stayed 1 night

We stayed on a Sunday night having been on a Sea Seekers charter during the day. The hotel had their own parking, allowed us to leave our luggage in the morning & we finally checked in around 7pm & our luggage was in our room. The room (331) was lovely, nice views over the harbour & was spotless, very comfy & well equipped. We had dinner in the Jetty restaurant & the food & service was excellent. Overall a great stay.

8

Ritchie

Jul 8, 2024

·

Stayed 2 nights

Staff was excellent overall, except for the staff in the Jetty restaurant. We had a reservation for our 30-anniversary dinner and very disappointing. We waited over 40 minutes for our table, and it took 25 minutes to get a drink while we waited. The person seating people was rude and did not care. Service during dinner was poor and food was fair (overcooked). The restaurant was only half full, so we left before dessert. This is not a five-star restaurant.

8

Daniel

Oct 25, 2023

·

Stayed 3 nights

Good hotel but some small details could have been better for the price. Service at breakfast was slightly inattentive and only filter coffee or tea bag tea included in the price of breakfast.

8

Richard

May 13, 2025

·

Stayed 1 night

Hotel was very nice. Convenient to cruise port. Good restaurant. But very loud music by a DJ while trying to have dinner.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$181
February	$188
March	$208
April	$245
May	$290
June	$304
July	$351
August	$272
September	$286
October	$209
November	$188
December	$198

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $333
6 $298	7 $281	8 $459	9 $269	10 $269	11	12 $530
13 $269	14 $269	15 $475	16 $266	17 $289	18	19 $541
20 $269	21 $337	22 $378	23 $319	24 $527	25 $568	26 $413
27 $275	28 $260	29 $265	30 $271

Su	Mo	Tu	We	Th	Fr	Sa
				1 $276	2 $337	3 $295
4 $261	5 $267	6 $427	7 $270	8 $269	9 $296	10 $299
11 $272	12 $263	13 $290	14 $269	15 $275	16 $272	17 $345
18 $267	19 $269	20 $858	21 $275	22 $283	23 $1,054	24 $317
25 $269	26 $291	27 $279	28 $291	29 $286	30 $287	31 $316

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Monthly average prices

About this property

Location

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

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