Albergo Firenze

Misvisende ang. parkering. Parkering var i et parkeringshus

Great location, close to action. Not quiet, but fun . Dont depend on the elevator... its sooo slow. Get a floor 1 or 2 room :-)

Elevator is not working well

We were travelling for a month and had a lot of luggage so parking was really important to us and we filtered our search by properties that had parking. Property advertised “parking available” which unfortunately means we don’t have parking but for a fee you can use a parking station nearby. We paid an additional £45 to park for the night which we hadn’t expected. On the upside, the location was amazing, the city is beautiful and the hotel is in the centre of everything. We were very comfortable here. Lastly the staff were really kind and friendly.

The hotel shows three stars, not 4. Elevator slow. Lacking a plug apparatus for North American guests. Very noisy late at night.

The location is excellent and staff is very helpful. Hotel does not have parking, they recommend a good one that is 5-10 mins away walking and its €24 per day.

We had a very spacious room. We didn’t pay extra for the breakfast as it was more economical to go out for breakfast. The hotel is very central which is great for easy access to restaurants and the lake but be prepared for noise at night from the streets below. It is in a pedestrian area. Parking near by cost €45 for 24 hours.

Older hotel in heart of the pedestrian district. Close to all of Como’s best sites. Ferries and other public transportation close by. Parking is 5 minutes walk. Great staff, very helpful and friendly. Francesca was super helpful at check-in and sorting out parking for rental car.

Good hotel in good location but no parking and in a walking zone. Room was large. Elevator very old and annoying with a pram

The hotel was a great location and the staff was friendly and helpful. The only problem was the parking available is a little misleading. The parking is in a parking garage where everyone in the city parks (and can be completely full) that is 5 minutes walk away and costs €24 per night.

Localização excelente, café da manhã muito bom e equipe muito simpática. Quartos confortáveis, tudo limpo e novinho

Very clean and central. The room was small but I knew what type of room I reserved. For a three star hotel, it delivered. Staff was nice.

Wonderful save the old stained carpets.

Great location in the center of Como, room was clean and comfortable

The hotel is in need of renovation: carpets and walls in the corridors are quite outdated. The shower drain grate would come out of position just by stepping on it leaving the screws exposed and making shower time a challenge. they said they were going to fix it but the next day the problem was still there. For big and thick people the showers can be a challenge as well, I am 5'4” and 145 pounds and it was difficult to take a shower. The breakfasts are great and the breakfast staff was friendly. Overall it was fine for what I wanted; sleep after walking all over Como.

The staff were friendly and efficient. The location is awesome, walkable to everything we wanted to do and see, lots of excellent restaurants and shopping nearby. Christmas was in full swing with the most beautiful trees,lights and decor everywhere. The breakfast buffet was the best breakfast we’ve had in Italy yet. The room was clean and equipped with everything we needed. I would absolutely stay here again.

The location is beautiful, but kind of noisy at night. The building is old but the room is super nice, very clean. The bedroom is kind of dark, needs to have more light. Cleaning staffs still walked into our room even we did put the sign Do Not Disturb, and my husband was in the bathroom at that time...So weird ??

Camere pulite,colazione buona,posizione centrale

No protection sheets on the beds. Result: got bitten by bedbugs...

Camera pulita. Posizione della struttura eccellente

The hotel is in the best location for everything. Will stay again. Room towards the back of the hotel with shutters out to a beautiful laneway with cute shops. It had soundproofed windows, Dj in the main square at night was sooo loud and we couldn’t hear it in our room. It was very very hot, the room air conditioner did an okay job if you had it on all day full blast like most euro hotels it hours to get cool. Great breakfast.

Hotel très bien placé en plein centre. Attention au 5ème étage = pas de fenêtre, juste un Velux : petite impression d'être dans une cave ... à éviter !

The AC was not great , make sure you get two room keys if one person goes out with it so do the lights , electrical and AC! My partner went to get coffee and buy ferry tics , I was left in the dark in a hot room till I couldn’t stand it anymore and got out of bed to get another room key!

Beautiful spacious room overlooking the square, short walk to the lake. Marble bathroom, good breakfast. Friendly helpful staff.

-Pros: close to train station, nice view of square, and close to marina, breakfast was good -Cons: ac was not working and was making a lot of noise, bed uncomfortable, got one sheet only for covers, very noisy outside (past midnight - music was playing) -overall would not not recommend

Breakfast was decent and the hotel is in a convenient location. The room is very small and the air conditioner was a fan at best.

Would definitely recommend this hotel. The location was ideal, it was very clean and the check out at noon was ideal. There are a lot of nice restaurants close by and the hotel is very close to the lake.

Great Location , right on square. Rooms clean and happy with our choice. Aircon needed in summer worked well, smart tv and comfy beds

The air conditioning didn’t work and the room was boiling hot, horrible!

The hotel is located right in the town centre. The water front and the historic sites are within an easy walking distance. The flip side is the state of the hotel. The lift is too small and slow. The room we stayed was very dark as it was at the back of the hotel.

Front desk was super friendly during check in.

Clean rooms, comfortable beds, friendly and professional staff and an excellent breakfast. Located in the historic district which had a lot of charm and was quiet without cars. Everything we needed for a good price.

Property was relatively clean but dilapidated. The room was clean but decor a bit depressing. Aside from the toilet ‘s running water - the bathroom was modern- no complaints. The air-conditioning did not work even after the receptionist set it correctly. Hot and no ventilation in room. The breakfast needs lots to be desired. Coffee was terrible- bread was not very good. The rest seemed ok but nit great. One of the receptionist was surprisingly incompetent! When I asked him a few questions … he told me to look them up myself on my phone!!??!? Another young receptionist seemed new and had to ask others for answers like: where the train station was etc… The only positive thing I can say about this hotel is its excellent location. That's about all.

Francesca and Mr M were very helpful about places to go and things to do in the area. There was a variety of food and drinks for breakfast.

Customer service

We had a wonderful stay at Albergo Firenze in Lake Como. The staff was friendly and helpful and the breakfast was superb. Excellent location.

Helpful staff good location plenty of choices for breakfast toilet is spacious and has bidet good for Muslims. Left luggage service..

Albergo Firenze was a great spot, located right on the square & staff were absolutely lovely. We had a delayed flight, & we messaged ahead, staff responded quickly to let us know they were waiting for us. We loved this spot.

Older hotel in heart of the pedestrian district. Close to all of Como’s best sites. Ferries and other public transportation close by. Parking is 5 minutes walk. Great staff, very helpful and friendly. Francesca was super helpful at check-in and sorting out parking for rental car.

Nice and welcoming staff. Easy to store bags until our room was ready. Helpful with recommendations too!

Close to the lake and ferry terminal. A short walk from both train stations.

Hotel confortável, bem localizado, limpo. Recepcionista solicitos. Minha única queixa era o barulho da rua. Meu quarto era barulhento.

Das Hotel liegt sehr zentral. Frühstück ist ok. In der Nacht ist es ziemlich lärmig…

This hotel has a great location in Piazza Zolta in the heart of the historic area and very close to the Marina and Train/Bus station and many restaurants. The room was clean and the hotel was well maintained. We didn’t have the breakfast which was optional to purchase. My wife and I enjoyed our stay there.

Cleanliness, right on the main square. Close to best restaurant in the city. Da Pietro

Return visit - excellent location was the compelling draw

Great location right on the piazza in Como. Charming area.

Perfectly located within easy reach of Como Lago and San Giovanni train stations. Overlooking a beautiful piazza with restaurants and less than 5 minutes from the lake. Comfortable room with a balcony overlooking the piazza. Good buffet breakfast and excellent staff. Would definitely stay here again.

Excellent location. Friendly staff. Highly recommend!

Centrally located and easy to get around.

Localização excelente, café da manhã muito bom e equipe muito simpática. Quartos confortáveis, tudo limpo e novinho

Great hotel right on the main square. Restaurants everywhere for dining or just drinks. One of the best hotel breakfasts I experienced while in Europe.

Clean rooms, comfortable beds, friendly and professional staff and an excellent breakfast. Located in the historic district which had a lot of charm and was quiet without cars. Everything we needed for a good price.

Chambre parfaite mais un peu sombre, un éclairage principal supplémentaire serait un plus. Il manquait une lampe de chevet mais on nous en a fournit une sur demande. Une prise électrique était en panne. Petit-déjeuner parfait avec beaucoup de choix.

Property was relatively clean but dilapidated. The room was clean but decor a bit depressing. Aside from the toilet ‘s running water - the bathroom was modern- no complaints. The air-conditioning did not work even after the receptionist set it correctly. Hot and no ventilation in room. The breakfast needs lots to be desired. Coffee was terrible- bread was not very good. The rest seemed ok but nit great. One of the receptionist was surprisingly incompetent! When I asked him a few questions … he told me to look them up myself on my phone!!??!? Another young receptionist seemed new and had to ask others for answers like: where the train station was etc… The only positive thing I can say about this hotel is its excellent location. That's about all.

Helpful polite staff. Excellent location so we chose to stay here as it is only a few mins walk from the ferry terminal, funicular to Brunate, main landmarks and sights. Two train stations about 10 mins away. Downsides- it is an older property and the one lift is slow to get. Our room was on the 5th floor ( attic room with skylight) so always had to wait long for the lift. Lift never worked ( or came if it should have) at the time we stayed between the entrance on the ground and 1st floor where the reception is located so had to carry luggage up the narrow staircase. Breakfast was adequate but lacked a better variety of savoury foods. Had to ask for hot milk for the coffee which the staff were happy to provide but should be standard instead of tiny prepacked uht milk pots. Also had to ask for cappuccinos/other types of coffee as only the drip variety was on offer for a help-yourself breakfast. No staff came around with pots of tea/coffee as in other hotels of the same price/location. In fact the only time any member of staff came was to ask for your room number otherwise they could not be seen unless you popped your head around the kitchen. I am vegetarian so do eat eggs and cheese but no meat products. Scrambled eggs in the same hot tray as sausages etc. One variety of sliced cheese next to cold meats in the same tray and same serving tongs. The management need to learn from other hotel groups how people with varied diets need to he catered for. Hence 3stars

The reception desk workers were very nice and helpful. Breakfast was excellent!

Helpful staff good location plenty of choices for breakfast toilet is spacious and has bidet good for Muslims. Left luggage service..

Great location near the ferry, bus and train station. It was an easy walk to the basilica and funicular. The hotel provides a good variety of items in their breakfast offering.

The room was small but comfortable with the window facing a quiet courtyard. Reception was friendly and informative with regard to their arrangement for reduced rate parking in the garage we parked our rental in. the buffet continental breakfast was in my opinion the best we encountered on our trip and the staff was very accommodating to my discomfort with utilizing the electric juicer with which I have had no prior experience which in hindsight would not have been too much of a challenge to figure out The location could not be better with the entrance onto Piazza Volta with many nearby dining and shopping options.