Is parking available at the hotel?

Yes, the hotel offers valet parking for EUR 55 per day, which includes in/out privileges. Additionally, nearby parking is available for EUR 33 per day, located approximately 984 feet away.

What type of breakfast is offered and what are the serving hours?

The hotel serves a full breakfast daily from 7 AM to 11 AM for a fee of approximately EUR 52 per person.

Does the hotel allow pets?

Yes, the hotel allows pets with a maximum fee of EUR 90 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, the hotel offers airport shuttle services for a fee of EUR 105 per person (one-way). Guests must contact the hotel with arrival details before travel to arrange the transfer.

What accessibility features does the hotel provide for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility can be confirmed by contacting the hotel directly.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Florence, just a 4-minute walk from Piazza di Santa Maria Novella and 9 minutes on foot from Ponte Vecchio. It is also 0.6 miles from the Uffizi Gallery and 0.5 miles from Piazza della Signoria.

What are the hotel's policies regarding children?

Children are welcome at the hotel. All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of EUR 100 per night, subject to availability. Advance request or confirmation may be required.

The Excelsior, a Luxury Collection Hotel, Florence

Average nightly price at The Excelsior, a Luxury Collection Hotel, Florence by month, last 12 months (USD)
Month	Average price
January	$615
February	$579
March	$689
April	$1,049
May	$1,146
June	$1,111
July	$907
August	$687
September	$1,401
October	$1,044
November	$769
December	$663

What guests think

At The Excelsior, a Luxury Collection Hotel, Florence, travelers praise the riverside setting and welcoming service, enjoy a standout rooftop bar and breakfast with sweeping views, while some find the experience expensive for what's included.

Room sizes vary from small to very spacious, and the classic style appeals to some but feels dated or dark to others. Best for travelers who value traditional elegance and attentive service over modern minimalism.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar and restaurant are a highlight with impressive views; no other facilities are consistently mentioned.

Related guest reviews

10

George

Jul 24, 2025

·

Stayed 2 nights

Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!

6

Judy

Apr 21, 2022

·

Stayed 3 nights

Location is perfect by the river. View from restaurant amazing. Typical posh Westin. Way too expensive for what it is honestly. Guests did not adhere to Italy mask mandate and crowded onto elevators to and from rooftop bar restaurant. Staff was delightful.

10

Paul

Jan 11, 2025

·

Stayed 4 nights

A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.

10

Rina

Jun 10, 2023

·

Stayed 6 nights

We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.

10

Walter Daniel

Oct 12, 2025

·

Stayed 4 nights

Beautiful hotel on a lovely piazza and facing the Arno. Quiet outside of the busiest tourist area . But still walkable to all that you would want to see in Florence. Great roof top bar and restaurant. Service very useful and friendly.

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AI-generated summary based on recent guest reviews

Cleanliness

Not enough information in reviews.

Related guest reviews

10

Stephen

Dec 2, 2024

·

Stayed 2 nights

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from small to very spacious, with several noting river or balcony views; a few guests mention small layouts or dated, darker decor.

Related guest reviews

10

Nicholas

Sep 9, 2022

·

Stayed 8 nights

Great hotel. Our room had a beautiful view of the Arno from our balcony. Hotel staff were very helpful. Great central location!

10

Jessy

Jun 23, 2025

·

Stayed 2 nights

Great room, close to eve

4

Cristian

Jun 24, 2024

·

Stayed 3 nights

Outdated

10

Paul

Jan 11, 2025

·

Stayed 4 nights

A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.

10

Rina

Jun 10, 2023

·

Stayed 6 nights

We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.

8

Deborah

Feb 27, 2023

·

Stayed 2 nights

Everything was great about this property except it was a little to old and dark for my taste.

10

Stephen

Dec 2, 2024

·

Stayed 2 nights

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.

8

Maha

Dec 15, 2025

·

Stayed 3 nights

Nice hotel in the heart of Firenze , friendly staff, comfortable rooms (although a bit small). The only caveat is there’s no coffee machines in the room which should be a standard in all hotels nowadays.

10

Elias

Sep 14, 2025

·

Stayed 2 nights

Very special property on open square bordering the river So roomy and comfy and minutes away from inner Florence where all the action is

10

Duane

Jan 22, 2023

·

Stayed 6 nights

The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful, and attentive across the property and front desk, though a few guests reported disappointments.

Related guest reviews

10

mansour

Sep 19, 2024

·

Stayed 3 nights

amazing especially front desk very hospitality.

10

George

Jul 24, 2025

·

Stayed 2 nights

Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!

10

Noel

Sep 30, 2025

·

Stayed 3 nights

Staff was super helpful. The daily breakfast was the best we ever had at a hotel. Perfect location just off the main shopping and dinner hub.

6

Dmitri

Jul 9, 2023

·

Stayed 3 nights

Liked location, view. Disliked staff and service

10

Devin

Aug 22, 2022

·

Stayed 5 nights

Service was great, mentioned that it was my birthday and they brought us some prosecco and macaroons. Building is really unique and location is prime too. HIhgly recommend!

10

Walter Daniel

Oct 12, 2025

·

Stayed 4 nights

Beautiful hotel on a lovely piazza and facing the Arno. Quiet outside of the busiest tourist area . But still walkable to all that you would want to see in Florence. Great roof top bar and restaurant. Service very useful and friendly.

10

Jana

Nov 30, 2023

·

Stayed 2 nights

I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!

8

Maha

Dec 15, 2025

·

Stayed 3 nights

Nice hotel in the heart of Firenze , friendly staff, comfortable rooms (although a bit small). The only caveat is there’s no coffee machines in the room which should be a standard in all hotels nowadays.

8

John

Oct 25, 2025

·

Stayed 5 nights

We had a nice 5 night stay. The hotel and staff are all wonderful. Only slight i

10

Mehrdad (Mike)

Aug 23, 2025

·

Stayed 1 night

Well worth the time and money spend. Excellent service.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Riverside and central, with easy walking to major sights and slightly away from the thickest crowds; many consider the setting a standout.

Related guest reviews

10

Nicholas

Sep 9, 2022

·

Stayed 8 nights

Great hotel. Our room had a beautiful view of the Arno from our balcony. Hotel staff were very helpful. Great central location!

10

Noel

Sep 30, 2025

·

Stayed 3 nights

Staff was super helpful. The daily breakfast was the best we ever had at a hotel. Perfect location just off the main shopping and dinner hub.

10

David

Feb 16, 2023

·

Stayed 6 nights

Amazing staff and in a great location.

10

Rina

Jun 10, 2023

·

Stayed 6 nights

We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.

10

Walter Daniel

Oct 12, 2025

·

Stayed 4 nights

Beautiful hotel on a lovely piazza and facing the Arno. Quiet outside of the busiest tourist area . But still walkable to all that you would want to see in Florence. Great roof top bar and restaurant. Service very useful and friendly.

8

Maha

Dec 15, 2025

·

Stayed 3 nights

Nice hotel in the heart of Firenze , friendly staff, comfortable rooms (although a bit small). The only caveat is there’s no coffee machines in the room which should be a standard in all hotels nowadays.

8

Cynthia

Nov 8, 2024

·

Stayed 3 nights

The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏

10

Paul

Apr 3, 2024

·

Stayed 2 nights

2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.

10

Elias

Sep 14, 2025

·

Stayed 2 nights

Very special property on open square bordering the river So roomy and comfy and minutes away from inner Florence where all the action is

10

Duane

Jan 22, 2023

·

Stayed 6 nights

The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong praise, and the rooftop bar/restaurant is highlighted for quality and panoramic views.

Related guest reviews

10

George

Jul 24, 2025

·

Stayed 2 nights

Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!

10

Noel

Sep 30, 2025

·

Stayed 3 nights

Staff was super helpful. The daily breakfast was the best we ever had at a hotel. Perfect location just off the main shopping and dinner hub.

6

Judy

Apr 21, 2022

·

Stayed 3 nights

Location is perfect by the river. View from restaurant amazing. Typical posh Westin. Way too expensive for what it is honestly. Guests did not adhere to Italy mask mandate and crowded onto elevators to and from rooftop bar restaurant. Staff was delightful.

10

Paul

Jan 11, 2025

·

Stayed 4 nights

A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.

10

Rina

Jun 10, 2023

·

Stayed 6 nights

We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.

10

Devin

Aug 22, 2022

·

Stayed 5 nights

Service was great, mentioned that it was my birthday and they brought us some prosecco and macaroons. Building is really unique and location is prime too. HIhgly recommend!

10

Walter Daniel

Oct 12, 2025

·

Stayed 4 nights

Beautiful hotel on a lovely piazza and facing the Arno. Quiet outside of the busiest tourist area . But still walkable to all that you would want to see in Florence. Great roof top bar and restaurant. Service very useful and friendly.

10

Stephen

Dec 2, 2024

·

Stayed 2 nights

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $895	8 $1,509	9 $873	10 $1,038
11 $1,034	12 $1,039	13 $1,039	14 $1,115	15 $1,118	16 $1,118	17 $1,105
18 $925	19 $927	20 $927	21 $969	22 $865	23 $865	24 $865
25 $777	26 $777	27 $777	28 $811	29 $777	30 $777	31 $763

Su	Mo	Tu	We	Th	Fr	Sa
1 $692	2 $681	3 $686	4 $720	5 $1,144	6 $1,205	7 $1,146
8 $1,146	9	10 $1,648	11 $1,195	12 $637	13 $608	14 $608
15 $608	16 $608	17 $639	18 $608	19 $608	20 $608	21 $635
22 $608	23 $1,002	24 $1,508	25 $1,566	26 $1,547	27 $1,002	28 $991
29 $566	30 $591

The Excelsior, a Luxury Collection Hotel, Florence

Prices for The Excelsior, a Luxury Collection Hotel, Florence

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed, River View

Deluxe Room, 1 King Bed

Panoramic Suite, 1 King Bed, Terrace, River View

Penthouse, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace, River View (Belvedere)

Junior Suite, 1 King Bed

Presidential Suite, 1 King Bed, Terrace, River View

Premium Room, 1 King Bed, River View

Grand Suite, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

Premium Room, 1 King Bed

Guest reviews of The Excelsior, a Luxury Collection Hotel, Florence

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Excelsior, a Luxury Collection Hotel, Florence

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